Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Jul 03, 2025
Full time
Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Job Description Job Purpose Market Supervision is the front-line operations team supporting the function and surveillance of thousands of global derivates markets available across the ICE Exchanges. As a graduate analyst you will be based in the ICE Futures Europe ("IFEU") London Headquarters office, primarily responsible for monitoring the IFEU market suite whilst additionally supporting the ICE Futures U.S., ICE Futures Singapore, ICE ENDEX and ICE Futures Abu Dhabi Exchanges. Market Supervision collaborates with teams across the ICE business, and across the globe, to ensure the integrity and transparency of our markets is upheld in the face of changing market infrastructures and conditions. Responsibilities As a graduate analyst, you will enroll into a unique training program which will provide the opportunity to build a robust understanding of financial markets, and the operational processes that underpin them, through immediate exposure and management of multiple international asset classes including Oil, Utilities, Soft Commodities, Fixed Income and Indices. As the European nucleus for operational oversight, development, execution and response, you will contribute directly alongside other Market Supervision Analysts, Managers, Directors and the Head of the department in the completion of the following functions: Trade Investigations - in response to unrepresentative trading activity, you will conduct time-sensitive investigations where robust and efficient decision making is critical. Official Exchange Settlement Prices - expeditious and accurate calculation of daily and final settlement prices that are used as benchmark reference prices and by our ICE Clear Europe Clearing House to manage participant risk. Price Management - order entry on the Exchange is regulated by comprehensive price controls that you will be responsible for ensuring are applied to representative fair market values. Front-Line Support - you will serve as a primary internal and external point of contact for all operations-related enquiries that will require exact, proactive and professional management The training and development of our people is critical to the future success of our business. We want to empower you to grow in your own way, to feed your curiosity and embrace a growth mindset in an environment where learning is continuous. Through our new analyst training program and the support of numerous internal and external courses, available to you throughout your career at ICE, you will be able to build upon an array of technical, non-technical and specialised skill sets. Knowledge and Experience The Market Supervision team at ICE provides graduates with the opportunity to become fully immersed in the financial markets' ecosystem. Whilst the subject-focus of your degree may provide a helpful knowledge base when assuming the role as a Market Analyst, we are looking for driven, inquisitive candidates that are ready to proactively learn about the role and the industry through the rigorous training we provide. At ICE, your development and growth is a crucial investment for us and we want to discover which individual strengths and attributes you demonstrate that will allow you to adapt and succeed within this team. The fast-paced demands of the role require candidates to be methodical, proficient problem solvers and excellent communicators, ready to be able to concisely liaise with clients and colleagues of all levels of seniority. As a technology-oriented company, we expect candidates to have a strong knowledge of Microsoft applications with an interest in further developing these skills. Candidates must be studying towards, or have obtained, a minimum 2:1 degree. Whilst the degree does not have to correspond to a specific discipline, we expect candidates to have an enthusiastic interest in financial markets.
Jun 30, 2025
Full time
Job Description Job Purpose Market Supervision is the front-line operations team supporting the function and surveillance of thousands of global derivates markets available across the ICE Exchanges. As a graduate analyst you will be based in the ICE Futures Europe ("IFEU") London Headquarters office, primarily responsible for monitoring the IFEU market suite whilst additionally supporting the ICE Futures U.S., ICE Futures Singapore, ICE ENDEX and ICE Futures Abu Dhabi Exchanges. Market Supervision collaborates with teams across the ICE business, and across the globe, to ensure the integrity and transparency of our markets is upheld in the face of changing market infrastructures and conditions. Responsibilities As a graduate analyst, you will enroll into a unique training program which will provide the opportunity to build a robust understanding of financial markets, and the operational processes that underpin them, through immediate exposure and management of multiple international asset classes including Oil, Utilities, Soft Commodities, Fixed Income and Indices. As the European nucleus for operational oversight, development, execution and response, you will contribute directly alongside other Market Supervision Analysts, Managers, Directors and the Head of the department in the completion of the following functions: Trade Investigations - in response to unrepresentative trading activity, you will conduct time-sensitive investigations where robust and efficient decision making is critical. Official Exchange Settlement Prices - expeditious and accurate calculation of daily and final settlement prices that are used as benchmark reference prices and by our ICE Clear Europe Clearing House to manage participant risk. Price Management - order entry on the Exchange is regulated by comprehensive price controls that you will be responsible for ensuring are applied to representative fair market values. Front-Line Support - you will serve as a primary internal and external point of contact for all operations-related enquiries that will require exact, proactive and professional management The training and development of our people is critical to the future success of our business. We want to empower you to grow in your own way, to feed your curiosity and embrace a growth mindset in an environment where learning is continuous. Through our new analyst training program and the support of numerous internal and external courses, available to you throughout your career at ICE, you will be able to build upon an array of technical, non-technical and specialised skill sets. Knowledge and Experience The Market Supervision team at ICE provides graduates with the opportunity to become fully immersed in the financial markets' ecosystem. Whilst the subject-focus of your degree may provide a helpful knowledge base when assuming the role as a Market Analyst, we are looking for driven, inquisitive candidates that are ready to proactively learn about the role and the industry through the rigorous training we provide. At ICE, your development and growth is a crucial investment for us and we want to discover which individual strengths and attributes you demonstrate that will allow you to adapt and succeed within this team. The fast-paced demands of the role require candidates to be methodical, proficient problem solvers and excellent communicators, ready to be able to concisely liaise with clients and colleagues of all levels of seniority. As a technology-oriented company, we expect candidates to have a strong knowledge of Microsoft applications with an interest in further developing these skills. Candidates must be studying towards, or have obtained, a minimum 2:1 degree. Whilst the degree does not have to correspond to a specific discipline, we expect candidates to have an enthusiastic interest in financial markets.
Home Job Search Job Title: Product Control Analyst - Physical Natural Gas Sorry, applications for this particular Job have now closed. Sector: Financial Services, Commerce and Industry, Banking View job & apply Job type: Permanent A high profile investment fund is seeking an experienced investment risk professional to join its View job & apply Location: New York Salary: up to $160,000 Job type: Permanent Job Title: Product Control Analyst - Physical Natural Gas Job Title: Product Control Analyst - Physical Natural Gas Location: London Company: Leading International Commodity Firm About Us: We are a globally recognized leader in commodity trading, with a strong emphasis on oil and energy markets. Specializing in the management and trading of key energy commodities, we drive innovation, sustainability, and operational excellence across our diverse team and global operations. Our focus on high-performance, transparency, and cutting-edge technology has cemented our reputation as a dominant player in the physical natural gas market. Position Overview: We are looking for a skilled Product Control Analyst to join our team, specializing in Physical Natural Gas . The role offers an excellent opportunity to work in a high-stakes environment, with exposure to senior management and key stakeholders. The ideal candidate will have extensive experience working with the Openlink Endur ETRM system and in-depth knowledge of natural gas trading and risk management. Key Responsibilities: Product Control & Valuation: Oversee the day-to-day control and valuation of physical natural gas positions, ensuring timely and accurate reporting of P&L and balance sheet movements. P&L Attribution & Analysis: Perform daily analysis of natural gas P&L, attributing and explaining key drivers of variances, including market prices, volumes, and hedging activities. Risk Management Support: Partner with risk teams to assess and control risks related to physical natural gas positions, including pricing, exposure, and inventory. Reconciliation & Oversight: Ensure accurate reconciliation of trading activity within the Openlink Endur ETRM system and financial reporting systems. Investigate and resolve discrepancies efficiently. Market Analysis: Provide detailed market insights and analysis on the physical natural gas markets, including price movements, regulatory changes, and supply/demand dynamics. Stakeholder Interaction: Collaborate with traders, risk managers, finance teams, and senior management to ensure smooth and transparent reporting and decision-making. Regulatory Compliance: Ensure compliance with internal controls, policies, and external regulatory requirements specific to commodity trading in physical natural gas. Process Improvement: Contribute to continuous improvements in product control processes, ensuring enhanced accuracy, efficiency, and scalability. Qualifications: Experience: Minimum 3-5 years of experience in product control, risk management, or financial analysis with a specific focus on Physical Natural Gas . Technical Expertise: Strong hands-on experience with the Openlink Endur ETRM system . Familiarity with other ETRM systems is a plus. Commodity Knowledge: In-depth understanding of the physical natural gas market, including trading, transportation, storage, and regulatory dynamics. Analytical Skills: Proficiency in data analysis and reporting, with advanced Excel skills (VBA, macros, etc.) and familiarity with financial and risk management software. Communication: Exceptional communication skills with the ability to work collaboratively with cross-functional teams and present complex data to senior leadership. Attention to Detail: Strong attention to detail with the ability to manage large datasets and identify discrepancies in complex trading scenarios. Qualifications: A degree in Finance, Economics, Mathematics, or a related field is highly preferred. Relevant certifications (CFA, FRM, etc.) would be advantageous. Compensation Package: Bonus: Performance-based bonus structure Additional Benefits: Comprehensive benefits package including health insurance, retirement plans, and more. Why Join Us? Career Growth: This role offers excellent opportunities for professional development and exposure to senior leadership in a dynamic, global commodity firm. Cutting-Edge Technology: Work with the latest technology and trading systems in the physical natural gas market, including Openlink Endur ETRM. Global Reach: Be part of a globally recognized firm with a strong presence in the oil and energy sectors. Collaborative Culture: Join a team of highly motivated professionals committed to driving performance and innovation in the energy trading industry. How to Apply: If you meet the qualifications and are excited about the opportunity to work in a high-energy, fast-paced environment, please submit your CV and cover letter to email address/through our career portal . Deadline for applications: Friday 14 th March. Shape the future of energy trading with us-apply today! We seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies. Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics. We also invite applicants who meet most of the listed requirements, even if not all, to apply. If you require any adjustments to the application process, please let us know. Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Jun 28, 2025
Full time
Home Job Search Job Title: Product Control Analyst - Physical Natural Gas Sorry, applications for this particular Job have now closed. Sector: Financial Services, Commerce and Industry, Banking View job & apply Job type: Permanent A high profile investment fund is seeking an experienced investment risk professional to join its View job & apply Location: New York Salary: up to $160,000 Job type: Permanent Job Title: Product Control Analyst - Physical Natural Gas Job Title: Product Control Analyst - Physical Natural Gas Location: London Company: Leading International Commodity Firm About Us: We are a globally recognized leader in commodity trading, with a strong emphasis on oil and energy markets. Specializing in the management and trading of key energy commodities, we drive innovation, sustainability, and operational excellence across our diverse team and global operations. Our focus on high-performance, transparency, and cutting-edge technology has cemented our reputation as a dominant player in the physical natural gas market. Position Overview: We are looking for a skilled Product Control Analyst to join our team, specializing in Physical Natural Gas . The role offers an excellent opportunity to work in a high-stakes environment, with exposure to senior management and key stakeholders. The ideal candidate will have extensive experience working with the Openlink Endur ETRM system and in-depth knowledge of natural gas trading and risk management. Key Responsibilities: Product Control & Valuation: Oversee the day-to-day control and valuation of physical natural gas positions, ensuring timely and accurate reporting of P&L and balance sheet movements. P&L Attribution & Analysis: Perform daily analysis of natural gas P&L, attributing and explaining key drivers of variances, including market prices, volumes, and hedging activities. Risk Management Support: Partner with risk teams to assess and control risks related to physical natural gas positions, including pricing, exposure, and inventory. Reconciliation & Oversight: Ensure accurate reconciliation of trading activity within the Openlink Endur ETRM system and financial reporting systems. Investigate and resolve discrepancies efficiently. Market Analysis: Provide detailed market insights and analysis on the physical natural gas markets, including price movements, regulatory changes, and supply/demand dynamics. Stakeholder Interaction: Collaborate with traders, risk managers, finance teams, and senior management to ensure smooth and transparent reporting and decision-making. Regulatory Compliance: Ensure compliance with internal controls, policies, and external regulatory requirements specific to commodity trading in physical natural gas. Process Improvement: Contribute to continuous improvements in product control processes, ensuring enhanced accuracy, efficiency, and scalability. Qualifications: Experience: Minimum 3-5 years of experience in product control, risk management, or financial analysis with a specific focus on Physical Natural Gas . Technical Expertise: Strong hands-on experience with the Openlink Endur ETRM system . Familiarity with other ETRM systems is a plus. Commodity Knowledge: In-depth understanding of the physical natural gas market, including trading, transportation, storage, and regulatory dynamics. Analytical Skills: Proficiency in data analysis and reporting, with advanced Excel skills (VBA, macros, etc.) and familiarity with financial and risk management software. Communication: Exceptional communication skills with the ability to work collaboratively with cross-functional teams and present complex data to senior leadership. Attention to Detail: Strong attention to detail with the ability to manage large datasets and identify discrepancies in complex trading scenarios. Qualifications: A degree in Finance, Economics, Mathematics, or a related field is highly preferred. Relevant certifications (CFA, FRM, etc.) would be advantageous. Compensation Package: Bonus: Performance-based bonus structure Additional Benefits: Comprehensive benefits package including health insurance, retirement plans, and more. Why Join Us? Career Growth: This role offers excellent opportunities for professional development and exposure to senior leadership in a dynamic, global commodity firm. Cutting-Edge Technology: Work with the latest technology and trading systems in the physical natural gas market, including Openlink Endur ETRM. Global Reach: Be part of a globally recognized firm with a strong presence in the oil and energy sectors. Collaborative Culture: Join a team of highly motivated professionals committed to driving performance and innovation in the energy trading industry. How to Apply: If you meet the qualifications and are excited about the opportunity to work in a high-energy, fast-paced environment, please submit your CV and cover letter to email address/through our career portal . Deadline for applications: Friday 14 th March. Shape the future of energy trading with us-apply today! We seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies. Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics. We also invite applicants who meet most of the listed requirements, even if not all, to apply. If you require any adjustments to the application process, please let us know. Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Contract Type: Regular Schedule: 35 Job ID: R90592 About the Business: At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news service and supply and demand data. You can learn more about ICIS at the link at: About our team: We are a growing, passionate, multiskilled, diverse and supportive group of UX Designers, UI Designers and UX Researchers. We play a pivotal role in defining and developing the products used by our customers. The team works closely together, collaborating through our daily stand-ups and weekly Design Critique to stay connected and provide peer review and feedback on each other's work. We also regularly present to the wider business to disseminate, collaborate, and celebrate all the great research and design the team has delivered. ICIS is part of the UX community at RELX, our parent company and the UK's largest media and technology company. The community has hundreds of UX Researchers and Designers working across a range of sectors and offers a range of opportunities to collaborate and hosts in-person and online UX meetups throughout the year. About the role: An Associate UX Researcher plays a crucial role in understanding user behaviours, needs and motivations while training in UX research techniques. Responsibilities: Understanding user needs: You'll conduct your own research such as user interviews, surveys, usability testing or analysing usage data to uncover user pain points, motivations, and behaviours. You might delve into understanding user journeys, information architecture, and content needs. Crafting research plans: Working closely with senior researchers and designers, you'll help define research questions, select appropriate methodologies, and develop study plans tailored to specific project needs. Unveiling user insights: Through data analysis and synthesis, you'll transform raw qualitative and quantitative data into meaningful insights that inform design decisions. You'll create compelling reports, presentations, and persona documents to effectively communicate your findings. Shaping the user experience: You'll collaborate with designers, product managers, and engineers to translate your research findings into actionable design solutions that truly resonate with users. You'll witness your research directly impacting the products and services used by thousands of users around the world. Requirements: Studying or have studied a degree or higher qualification in a related discipline e.g. Human-Computer Interaction (HCI), psychology, sociology, or anthropology. Candidates from other disciplines are encouraged to apply if you can demonstrate your grasp of research methods. Can demonstrate some experience conducting primary research like surveys, interviews, usability testing, ethnography, etc. (can be coursework or work experience). Have a keen interest in conducting research to enhance user experience for digital and data products. Are a self-starter and, with support from more senior researchers, able to drive their projects forward and thrive in a fast-paced product development environment. Have excellent analytical and communication skills, able to understand the problems users face and craft compelling narratives based on research findings to drive user-centred decisions. Able to quickly learn new research and analysis methods and tools - some experience with specific UX research techniques (e.g. usability testing) is a plus! Diversity & Inclusion: At LexisNexis Risk Solutions having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 35 diversity employee networks globally and prioritise ensuring inclusive leadership is part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups. If you require additional support at any stage, then please let us know how we can provide adjustments to your needs. All applications are treated in line with our equal opportunities policy. Women in technology: LexisNexis Risk Solutions Group (RSG) is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently, 27% of our Technology workforce are women and we have the following initiatives in place to support women in technology: Mentoring Scheme for Women in Technology Women's Network Forum Women in Technology Employee Resource Group (ERG) Proud supporters of the Tech Talent Charter Learn more about the LexisNexis Risk team and how we work here. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO is the Law Supplement. Pay Transparency.
Feb 20, 2025
Full time
Contract Type: Regular Schedule: 35 Job ID: R90592 About the Business: At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news service and supply and demand data. You can learn more about ICIS at the link at: About our team: We are a growing, passionate, multiskilled, diverse and supportive group of UX Designers, UI Designers and UX Researchers. We play a pivotal role in defining and developing the products used by our customers. The team works closely together, collaborating through our daily stand-ups and weekly Design Critique to stay connected and provide peer review and feedback on each other's work. We also regularly present to the wider business to disseminate, collaborate, and celebrate all the great research and design the team has delivered. ICIS is part of the UX community at RELX, our parent company and the UK's largest media and technology company. The community has hundreds of UX Researchers and Designers working across a range of sectors and offers a range of opportunities to collaborate and hosts in-person and online UX meetups throughout the year. About the role: An Associate UX Researcher plays a crucial role in understanding user behaviours, needs and motivations while training in UX research techniques. Responsibilities: Understanding user needs: You'll conduct your own research such as user interviews, surveys, usability testing or analysing usage data to uncover user pain points, motivations, and behaviours. You might delve into understanding user journeys, information architecture, and content needs. Crafting research plans: Working closely with senior researchers and designers, you'll help define research questions, select appropriate methodologies, and develop study plans tailored to specific project needs. Unveiling user insights: Through data analysis and synthesis, you'll transform raw qualitative and quantitative data into meaningful insights that inform design decisions. You'll create compelling reports, presentations, and persona documents to effectively communicate your findings. Shaping the user experience: You'll collaborate with designers, product managers, and engineers to translate your research findings into actionable design solutions that truly resonate with users. You'll witness your research directly impacting the products and services used by thousands of users around the world. Requirements: Studying or have studied a degree or higher qualification in a related discipline e.g. Human-Computer Interaction (HCI), psychology, sociology, or anthropology. Candidates from other disciplines are encouraged to apply if you can demonstrate your grasp of research methods. Can demonstrate some experience conducting primary research like surveys, interviews, usability testing, ethnography, etc. (can be coursework or work experience). Have a keen interest in conducting research to enhance user experience for digital and data products. Are a self-starter and, with support from more senior researchers, able to drive their projects forward and thrive in a fast-paced product development environment. Have excellent analytical and communication skills, able to understand the problems users face and craft compelling narratives based on research findings to drive user-centred decisions. Able to quickly learn new research and analysis methods and tools - some experience with specific UX research techniques (e.g. usability testing) is a plus! Diversity & Inclusion: At LexisNexis Risk Solutions having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 35 diversity employee networks globally and prioritise ensuring inclusive leadership is part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups. If you require additional support at any stage, then please let us know how we can provide adjustments to your needs. All applications are treated in line with our equal opportunities policy. Women in technology: LexisNexis Risk Solutions Group (RSG) is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently, 27% of our Technology workforce are women and we have the following initiatives in place to support women in technology: Mentoring Scheme for Women in Technology Women's Network Forum Women in Technology Employee Resource Group (ERG) Proud supporters of the Tech Talent Charter Learn more about the LexisNexis Risk team and how we work here. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO is the Law Supplement. Pay Transparency.
Do you want to foster a culture of continuous learning, collaboration, and innovation? Senior UX Designer - Hybrid (London) About the Business: At ICIS, part of our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at . About our Team: Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. We are creative problem solvers with an entrepreneurial spirit. About the role: As a Senior UX Designer, you will work on industry-leading platforms and digital experiences. Reporting to the Lead UX Designer, you will be part of the wider Product Design team, working alongside Researchers, UI Designers, Product Managers, Engineers, Architects, and Data Scientists to deliver outstanding user experiences. At ICIS, we offer a range of products that this role will contribute to. For our subscriber users, Clarity is the primary platform where they log in regularly to access the wealth of information we provide. It is a data-rich experience, delivering insights from editors and analysts who publish content daily. The design challenges in Clarity revolve around ensuring information is intuitive, accessible, and valuable across multiple channels. In addition to subscriber-facing products, we also design internal tools used by our editors and analysts to create, manage, and publish content efficiently. These tools play a crucial role in the editorial workflow and are essential for delivering high-quality insights to our customers. As a Senior UX Designer, you will work across the end-to-end experience, designing for both internal and external users, ensuring seamless interactions across all touchpoints. This is an opportunity to influence the future of our digital products, mentor junior designers, and drive user-centered design processes that align with business objectives. Responsibilities: Lead UX design initiatives across multiple projects, from discovery to delivery. Apply user-centered design methodologies to create intuitive, accessible, and elegant solutions. Collaborate closely with product managers, developers, researchers, architects, and data scientists to define problems, explore solutions, and validate design decisions. Conduct usability testing and data analysis to inform and iterate designs. Design workflows, wireframes, and prototypes to bring ideas to life. Advocate for and contribute to the evolution of UX best practices, design processes, and team culture. Provide mentorship and support to junior designers, fostering a collaborative and learning-driven environment. Ensure consistency and scalability by contributing to and maintaining Nova, our ICIS design system. Requirements: Extensive experience in UX design with formal knowledge in Human-Computer Interaction (HCI) acquired through university courses, ongoing training, or certification. A designer who thrives in complex spaces and enjoys solving complex problems. Proven ability to lead UX projects in multidisciplinary teams, managing design processes effectively. Have a portfolio demonstrating expertise in user-centered design, prototyping, and problem-solving. Experience with usability testing, user research, and applying insights to improve products. Deep understanding of interaction design, information architecture, and accessibility best practices. Strong communication skills-able to present design rationales and take stakeholders on a journey. Have a collaborative mindset, eager to work with cross-functional teams to build impactful solutions. Experience with Figma, Jira, Miro, Dovetail, and other industry-standard tools. Be a self-starter with the ability to navigate ambiguity, identify opportunities, and drive meaningful change. Learn more about the LexisNexis Risk team and how we work here. At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
Feb 17, 2025
Full time
Do you want to foster a culture of continuous learning, collaboration, and innovation? Senior UX Designer - Hybrid (London) About the Business: At ICIS, part of our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at . About our Team: Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. We are creative problem solvers with an entrepreneurial spirit. About the role: As a Senior UX Designer, you will work on industry-leading platforms and digital experiences. Reporting to the Lead UX Designer, you will be part of the wider Product Design team, working alongside Researchers, UI Designers, Product Managers, Engineers, Architects, and Data Scientists to deliver outstanding user experiences. At ICIS, we offer a range of products that this role will contribute to. For our subscriber users, Clarity is the primary platform where they log in regularly to access the wealth of information we provide. It is a data-rich experience, delivering insights from editors and analysts who publish content daily. The design challenges in Clarity revolve around ensuring information is intuitive, accessible, and valuable across multiple channels. In addition to subscriber-facing products, we also design internal tools used by our editors and analysts to create, manage, and publish content efficiently. These tools play a crucial role in the editorial workflow and are essential for delivering high-quality insights to our customers. As a Senior UX Designer, you will work across the end-to-end experience, designing for both internal and external users, ensuring seamless interactions across all touchpoints. This is an opportunity to influence the future of our digital products, mentor junior designers, and drive user-centered design processes that align with business objectives. Responsibilities: Lead UX design initiatives across multiple projects, from discovery to delivery. Apply user-centered design methodologies to create intuitive, accessible, and elegant solutions. Collaborate closely with product managers, developers, researchers, architects, and data scientists to define problems, explore solutions, and validate design decisions. Conduct usability testing and data analysis to inform and iterate designs. Design workflows, wireframes, and prototypes to bring ideas to life. Advocate for and contribute to the evolution of UX best practices, design processes, and team culture. Provide mentorship and support to junior designers, fostering a collaborative and learning-driven environment. Ensure consistency and scalability by contributing to and maintaining Nova, our ICIS design system. Requirements: Extensive experience in UX design with formal knowledge in Human-Computer Interaction (HCI) acquired through university courses, ongoing training, or certification. A designer who thrives in complex spaces and enjoys solving complex problems. Proven ability to lead UX projects in multidisciplinary teams, managing design processes effectively. Have a portfolio demonstrating expertise in user-centered design, prototyping, and problem-solving. Experience with usability testing, user research, and applying insights to improve products. Deep understanding of interaction design, information architecture, and accessibility best practices. Strong communication skills-able to present design rationales and take stakeholders on a journey. Have a collaborative mindset, eager to work with cross-functional teams to build impactful solutions. Experience with Figma, Jira, Miro, Dovetail, and other industry-standard tools. Be a self-starter with the ability to navigate ambiguity, identify opportunities, and drive meaningful change. Learn more about the LexisNexis Risk team and how we work here. At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
VP Sales - Oil Products Location: London , UK About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world's principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership and Inclusivity. What will you be doing? This is an excellent opportunity for an analytical, inquisitive, numerate and literate communicant to share its Oil Products expertise in a fast-moving and politically significant global energy market. In Argus, Oil Products includes Transportation fuels, Base Oil, Bitumen and Biofuels. Your role will include engaging with prospects and many internal stakeholders, bringing on one side your market expertise to support the sales process and on the other side your market feedback to internal stakeholders. You will enjoy collaborative work with colleagues from a range of backgrounds, many located in Argus' other offices around the globe. What we're looking for in you Work effectively across the organization with key stakeholders, aligning with Sales around cross-sell and up-sell and focusing on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers. Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line. Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets. Educate clients on how to maximize the value they receive from a relationship with Argus Media. Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction. Provide excellent customer experience to Argus customers from smooth onboarding to resolving queries within the desired service level agreement. Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues. Accurately maintain customer, user records and client engagement activity efficiently. Participate in client engagement initiatives to increase client retention and account penetration. Travel as required within the region. Gather competitor intelligence. Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings. Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content. Key Responsibilities Understanding customers By understanding the themes in the markets, a range of industry types and customer personas and how they operate in their markets, you'll know the challenges they face and can help shape the go-to-market approach so sellers can deliver compelling value propositions and win business. You'll be joining face-to-face meetings and calls with customers and prospects, supporting sellers and bringing your insight to the table. As a sector specialist, you'll use a range of industry conferences and events to gather insight and network with customers. Collaborating as part of the global team You'll be coaching new hires, helping them to understand the customers and markets they're selling into, as well as supporting experienced sellers with your deep knowledge of Argus solutions and how they fit market needs. Communication and collaboration is key in this role. You will be the bridge between internal teams, ensuring customer and competitor feedback is gained and shared; working on product launches and reviews to shape the go-to-market strategy; and developing regional sector sales strategies alongside regional leadership teams. Executing commercial strategy Through partnerships with a team of account managers in a range of global locations, you'll ensure the right opportunities are identified, sized, and prioritised, before working alongside the sales team as needed to secure the business. By working closely with business development and editorial teams, you'll be a strong voice on how best to drive growth in key geographic and industry segments, and converting these opportunities to actionable plans for sales and marketing. Delivering results This is a commercial role so naturally there will be sales targets to hit, which you'll achieve through your efforts supporting the sales team and working with a range of internal stakeholders. Your customer and market insight will drive successful product launches, measured in opportunity creation, conversion, and effective feedback into the product team to ensure value propositions are strong and resonate with customers. Skills and Experience 10 years'+ experience in sales, preferably B2B information/data. Market experience in Marine Fuels, Base oil and Bitumen, especially on commercial dealings. Superb communicator, one-to-one and with groups, at all seniority levels. Pro-active, agile and able to work at pace. Comfortable reviewing data to identify trends, opportunities and challenges. Strong organisational and project management skills. Able to work effectively in a matrix organisation, using influencing and engaging colleagues to achieve your objectives. Willingness to work from our HQ at least 3 days a week. What's in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. Competitive salary and company bonus scheme. Group pension scheme. Group healthcare and life assurance scheme. Flexible working environment. 25 days holiday with annual increase up to 30 days. Subsidised gym membership. Season ticket travel loans. Cycle to work scheme. Extensive internal and external training. For more details about the company and to apply please make sure you upload your CV via our website: By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
Feb 09, 2025
Full time
VP Sales - Oil Products Location: London , UK About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world's principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership and Inclusivity. What will you be doing? This is an excellent opportunity for an analytical, inquisitive, numerate and literate communicant to share its Oil Products expertise in a fast-moving and politically significant global energy market. In Argus, Oil Products includes Transportation fuels, Base Oil, Bitumen and Biofuels. Your role will include engaging with prospects and many internal stakeholders, bringing on one side your market expertise to support the sales process and on the other side your market feedback to internal stakeholders. You will enjoy collaborative work with colleagues from a range of backgrounds, many located in Argus' other offices around the globe. What we're looking for in you Work effectively across the organization with key stakeholders, aligning with Sales around cross-sell and up-sell and focusing on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers. Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line. Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets. Educate clients on how to maximize the value they receive from a relationship with Argus Media. Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction. Provide excellent customer experience to Argus customers from smooth onboarding to resolving queries within the desired service level agreement. Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues. Accurately maintain customer, user records and client engagement activity efficiently. Participate in client engagement initiatives to increase client retention and account penetration. Travel as required within the region. Gather competitor intelligence. Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings. Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content. Key Responsibilities Understanding customers By understanding the themes in the markets, a range of industry types and customer personas and how they operate in their markets, you'll know the challenges they face and can help shape the go-to-market approach so sellers can deliver compelling value propositions and win business. You'll be joining face-to-face meetings and calls with customers and prospects, supporting sellers and bringing your insight to the table. As a sector specialist, you'll use a range of industry conferences and events to gather insight and network with customers. Collaborating as part of the global team You'll be coaching new hires, helping them to understand the customers and markets they're selling into, as well as supporting experienced sellers with your deep knowledge of Argus solutions and how they fit market needs. Communication and collaboration is key in this role. You will be the bridge between internal teams, ensuring customer and competitor feedback is gained and shared; working on product launches and reviews to shape the go-to-market strategy; and developing regional sector sales strategies alongside regional leadership teams. Executing commercial strategy Through partnerships with a team of account managers in a range of global locations, you'll ensure the right opportunities are identified, sized, and prioritised, before working alongside the sales team as needed to secure the business. By working closely with business development and editorial teams, you'll be a strong voice on how best to drive growth in key geographic and industry segments, and converting these opportunities to actionable plans for sales and marketing. Delivering results This is a commercial role so naturally there will be sales targets to hit, which you'll achieve through your efforts supporting the sales team and working with a range of internal stakeholders. Your customer and market insight will drive successful product launches, measured in opportunity creation, conversion, and effective feedback into the product team to ensure value propositions are strong and resonate with customers. Skills and Experience 10 years'+ experience in sales, preferably B2B information/data. Market experience in Marine Fuels, Base oil and Bitumen, especially on commercial dealings. Superb communicator, one-to-one and with groups, at all seniority levels. Pro-active, agile and able to work at pace. Comfortable reviewing data to identify trends, opportunities and challenges. Strong organisational and project management skills. Able to work effectively in a matrix organisation, using influencing and engaging colleagues to achieve your objectives. Willingness to work from our HQ at least 3 days a week. What's in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. Competitive salary and company bonus scheme. Group pension scheme. Group healthcare and life assurance scheme. Flexible working environment. 25 days holiday with annual increase up to 30 days. Subsidised gym membership. Season ticket travel loans. Cycle to work scheme. Extensive internal and external training. For more details about the company and to apply please make sure you upload your CV via our website: By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. ICIS Website About Our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. About the Role ICIS is seeking an experienced Senior Product Manager to join our growing international product team and play a key role in the development and delivery of ICIS' product portfolio, supporting our customers with the tools and data they need to successfully navigate global value chains every day. Working closely with customers, the product and technical teams, and a wider group of stakeholders, you will own and develop the commercial roadmap for Insight - the core of ICIS' portfolio that provides customers data and insight into what matters now. This includes insight, pricing and fundamental data delivered multichannel. Not only will you be working on exciting projects and with cutting edge technologies, but you will also be surrounded by a team of like-minded professionals from whom you can learn and grow. Responsibilities Own the development and delivery of the product strategy for Insight portfolio, with the objective of driving commercial outcomes for the company while meeting the ICIS mission to optimise the world's resources. Manage the product development lifecycle: participate in product discovery and testing, and present findings and recommendations to peers and stakeholders. Interact with customers to understand the challenges in developing industry, gather requirements, and understand key customer needs and market basics, ensuring we build the right things at the right time. Work closely with internal business partners (e.g. Sales, Marketing, Customer Support) to gather and assess product needs in the marketplace, manage customer feedback, and provide input and expertise to marketing and customer materials. Define and prioritise deliverables from design and planning to release while working with technical development teams, UX and design, fellow product managers and wider stakeholders. Work closely with the Product Analyst to interrogate and interpret data; drive conclusions from data and recommend and execute relevant actions to help drive further product development and increase customer satisfaction. Coach and mentor junior members of the team. Requirements Proven experience in managing complex data products, with experience in commodity market data preferred. Intellectual curiosity and a passion for understanding the evolving landscape of commodity markets and technical innovation. Demonstrated ability to bridge product strategy with technical implementation across different channels such as web, Cloud and data integration. Entrepreneurial mindset with the autonomy to drive product strategy and innovation. Excellent organisational and prioritisation skills with the ability to make decisions under pressure. Strong verbal and written communication skills, able to connect with a wide range of stakeholders at various levels of seniority. Understanding of agile methodologies such as Scrum. Strong networking and relationship-building skills across the organisation. Ability to thrive in ambiguity and simplify problems to guide the organisation towards clear decisions. Company At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our businesses span the following sectors: Aviation Chemicals & Energy Collections & Recovery Corporations & Non-Profits Financial Services Government Healthcare HR Insurance Law Enforcement & Public Safety Tax
Feb 07, 2025
Full time
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. ICIS Website About Our Team Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. About the Role ICIS is seeking an experienced Senior Product Manager to join our growing international product team and play a key role in the development and delivery of ICIS' product portfolio, supporting our customers with the tools and data they need to successfully navigate global value chains every day. Working closely with customers, the product and technical teams, and a wider group of stakeholders, you will own and develop the commercial roadmap for Insight - the core of ICIS' portfolio that provides customers data and insight into what matters now. This includes insight, pricing and fundamental data delivered multichannel. Not only will you be working on exciting projects and with cutting edge technologies, but you will also be surrounded by a team of like-minded professionals from whom you can learn and grow. Responsibilities Own the development and delivery of the product strategy for Insight portfolio, with the objective of driving commercial outcomes for the company while meeting the ICIS mission to optimise the world's resources. Manage the product development lifecycle: participate in product discovery and testing, and present findings and recommendations to peers and stakeholders. Interact with customers to understand the challenges in developing industry, gather requirements, and understand key customer needs and market basics, ensuring we build the right things at the right time. Work closely with internal business partners (e.g. Sales, Marketing, Customer Support) to gather and assess product needs in the marketplace, manage customer feedback, and provide input and expertise to marketing and customer materials. Define and prioritise deliverables from design and planning to release while working with technical development teams, UX and design, fellow product managers and wider stakeholders. Work closely with the Product Analyst to interrogate and interpret data; drive conclusions from data and recommend and execute relevant actions to help drive further product development and increase customer satisfaction. Coach and mentor junior members of the team. Requirements Proven experience in managing complex data products, with experience in commodity market data preferred. Intellectual curiosity and a passion for understanding the evolving landscape of commodity markets and technical innovation. Demonstrated ability to bridge product strategy with technical implementation across different channels such as web, Cloud and data integration. Entrepreneurial mindset with the autonomy to drive product strategy and innovation. Excellent organisational and prioritisation skills with the ability to make decisions under pressure. Strong verbal and written communication skills, able to connect with a wide range of stakeholders at various levels of seniority. Understanding of agile methodologies such as Scrum. Strong networking and relationship-building skills across the organisation. Ability to thrive in ambiguity and simplify problems to guide the organisation towards clear decisions. Company At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our businesses span the following sectors: Aviation Chemicals & Energy Collections & Recovery Corporations & Non-Profits Financial Services Government Healthcare HR Insurance Law Enforcement & Public Safety Tax
Senior Product Marketing Manager - Information Services Location: Holborn, London, UK. About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world's principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership and Inclusivity. What will you be doing? In recent years Argus has expanded coverage beyond daily price reporting into analytics and forecasting, which is now a key area for achieving commercial targets in the years ahead. Argus Consulting Services and Argus Data Science functions provide forward looking analytical capabilities that complement the traditional price reporting Argus business. These portfolios have unique technical capabilities, different target personas and value drivers. This strategic marketing role is central to achieving the high commercial growth expectations by driving a consistent message and standardised approach to the way we promote each portfolio across all marketing activities. In this newly created role you will be responsible for translating business objectives into marketing strategies and working with marketing colleagues to implement actionable go-to-market plans to ensure that customer satisfaction, brand perception, customer acquisition and retention goals are achieved. You should be an innovator and challenge our way of thinking, to inspire both marketing colleagues and the wider business to succeed. You will be the marketing subject matter expert for Argus Consulting Services and Argus Data Science, as well as taking ownership for other corporate non-sector projects and initiatives when required. Reporting directly to the VP Product Marketing, ideal candidates will be proactive, critical thinkers who radiate a can-do attitude, capable of working through a matrixed organization to deliver marketing programs that build brand position and produce high quality sales leads. A strong ability to communicate and collaborate is essential for success in the role. Key Responsibilities Build and embed strong and consistent use of high level value propositions for each portfolio. Drive a consistency approach to the marketing activities delivered via colleagues in Product and Regional Marketing through key delivery channels, such as the website, collateral and campaigns. Create innovative collateral that successfully demonstrate Argus' capabilities within each portfolio. Build templates that can be utilised by Product and Regional Marketing in order to bring greater efficiency and consistency when promoting each portfolio. Build a cross-sector, high-level marketing road maps that capture new product developments, and then collaborate with relevant marketing colleagues to ensure consistent implementation. Be the champion for your portfolios, collaborating with product and regional marketing to drive consistency, repeatability and better integration of each portfolio within the Product and Regional Marketing strategies. Educating marketing colleagues on best practices for marketing across each portfolio. Analyse marketing data reports for each of your portfolios to improve sales lead conversion rates to revenue capture. Identify new cross sector opportunities, such as industry associations and 3rd party events. Become fluent in the technical vocabulary for each portfolio and the delivery platforms associated with each. Own senior stakeholder relationships across each function, disseminating key messages and nurturing joined up thinking. Develop an understanding of the competitive landscape and engage with internal stakeholders to best position the value of Argus' offering. Demonstrate nimble work habits whereby you seize upon fast-breaking market trends or movements to enable timely and topical marketing activities. Take ownership of ad-hoc corporate projects and initiatives that require marketing support. Skills and Experience Have strong B2B product marketing experience, preferably in B2B SaaS/Technology; international marketing experience is an advantage. Have a strong command of the English language and an appreciation for the written word; excellent English written, and communication skills are a must. Are naturally curious and are interested to learn about commodity markets and price reporting agencies, with a base-level knowledge of the markets that Argus serves. Have a proven record of developing innovative, high performing content marketing assets that effectively capture audience interest. Have a strong commercial background, understanding of demand generation principles and developing go-to-market strategies. Experienced in working with marketing automation and CRM software, and know how to leverage these tools to accomplish marketing goals and deliver insights. You are self-directed to continuously adapt to achieve strategic goals. Have high attention to detail and produce quality work in a timely manner. Are willing to work with people at all levels of the organization-from the CEO to the interns. Thrive on building substantive internal and external relationships, working as part of a team and continuously learning. Are excited to solve problems from start to finish: identify causes, recommend solution, and implement. Believe in Passion, Integrity, Excellence and Results. Success Metrics Marketing-contributed Revenue. Content quality - engagement. Efficiency - can produce a high quantity of assets and manage multiple initiatives. Internal customer satisfaction. Sales' utilisation of Product Marketing materials to support buyer conversations/interactions. Database growth/health. Pipeline acceleration impact (e.g. sales/prospect adoption, engagement, conversion, velocity). Key Requirements Minimum 7 years related B2B marketing experience, ideally in product marketing, in commodity markets. Able to navigate a complex environment involving stakeholders in various business functions and regions. Able to balance the desires of the stakeholders with the needs of the Argus business and marketing objectives. Commercially driven and ambitious to prove the ROI of marketing campaigns. Complex project management experience. A bachelor's degree in a related field (preferably in marketing). Metric driven and can draw insight from complex marketing data to feed into marketing strategies. Pragmatic and good at building strong relationships across multiple teams, including with sales, business leaders, marketing and with content experts. Ability to effectively communicate marketing strategies and tactical plans to leaders and stakeholders. Strong written communication and analytical skills. Others: energetic/positive, good communicator, detail and result oriented, planning and management skills, readily adaptable to changing market and organizational requirements, customer focused, and goal/results oriented. What's in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. Competitive salary and company bonus scheme. Group pension scheme. Group healthcare and life assurance scheme. Flexible working environment. 25 days holiday with annual increase up to 30 days. Subsidised gym membership. Season ticket travel loans. Cycle to work scheme. Extensive internal and external training. For more details about the company and to apply please make sure you upload your CV via our website: . By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
Jan 26, 2025
Full time
Senior Product Marketing Manager - Information Services Location: Holborn, London, UK. About Argus Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world's principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership and Inclusivity. What will you be doing? In recent years Argus has expanded coverage beyond daily price reporting into analytics and forecasting, which is now a key area for achieving commercial targets in the years ahead. Argus Consulting Services and Argus Data Science functions provide forward looking analytical capabilities that complement the traditional price reporting Argus business. These portfolios have unique technical capabilities, different target personas and value drivers. This strategic marketing role is central to achieving the high commercial growth expectations by driving a consistent message and standardised approach to the way we promote each portfolio across all marketing activities. In this newly created role you will be responsible for translating business objectives into marketing strategies and working with marketing colleagues to implement actionable go-to-market plans to ensure that customer satisfaction, brand perception, customer acquisition and retention goals are achieved. You should be an innovator and challenge our way of thinking, to inspire both marketing colleagues and the wider business to succeed. You will be the marketing subject matter expert for Argus Consulting Services and Argus Data Science, as well as taking ownership for other corporate non-sector projects and initiatives when required. Reporting directly to the VP Product Marketing, ideal candidates will be proactive, critical thinkers who radiate a can-do attitude, capable of working through a matrixed organization to deliver marketing programs that build brand position and produce high quality sales leads. A strong ability to communicate and collaborate is essential for success in the role. Key Responsibilities Build and embed strong and consistent use of high level value propositions for each portfolio. Drive a consistency approach to the marketing activities delivered via colleagues in Product and Regional Marketing through key delivery channels, such as the website, collateral and campaigns. Create innovative collateral that successfully demonstrate Argus' capabilities within each portfolio. Build templates that can be utilised by Product and Regional Marketing in order to bring greater efficiency and consistency when promoting each portfolio. Build a cross-sector, high-level marketing road maps that capture new product developments, and then collaborate with relevant marketing colleagues to ensure consistent implementation. Be the champion for your portfolios, collaborating with product and regional marketing to drive consistency, repeatability and better integration of each portfolio within the Product and Regional Marketing strategies. Educating marketing colleagues on best practices for marketing across each portfolio. Analyse marketing data reports for each of your portfolios to improve sales lead conversion rates to revenue capture. Identify new cross sector opportunities, such as industry associations and 3rd party events. Become fluent in the technical vocabulary for each portfolio and the delivery platforms associated with each. Own senior stakeholder relationships across each function, disseminating key messages and nurturing joined up thinking. Develop an understanding of the competitive landscape and engage with internal stakeholders to best position the value of Argus' offering. Demonstrate nimble work habits whereby you seize upon fast-breaking market trends or movements to enable timely and topical marketing activities. Take ownership of ad-hoc corporate projects and initiatives that require marketing support. Skills and Experience Have strong B2B product marketing experience, preferably in B2B SaaS/Technology; international marketing experience is an advantage. Have a strong command of the English language and an appreciation for the written word; excellent English written, and communication skills are a must. Are naturally curious and are interested to learn about commodity markets and price reporting agencies, with a base-level knowledge of the markets that Argus serves. Have a proven record of developing innovative, high performing content marketing assets that effectively capture audience interest. Have a strong commercial background, understanding of demand generation principles and developing go-to-market strategies. Experienced in working with marketing automation and CRM software, and know how to leverage these tools to accomplish marketing goals and deliver insights. You are self-directed to continuously adapt to achieve strategic goals. Have high attention to detail and produce quality work in a timely manner. Are willing to work with people at all levels of the organization-from the CEO to the interns. Thrive on building substantive internal and external relationships, working as part of a team and continuously learning. Are excited to solve problems from start to finish: identify causes, recommend solution, and implement. Believe in Passion, Integrity, Excellence and Results. Success Metrics Marketing-contributed Revenue. Content quality - engagement. Efficiency - can produce a high quantity of assets and manage multiple initiatives. Internal customer satisfaction. Sales' utilisation of Product Marketing materials to support buyer conversations/interactions. Database growth/health. Pipeline acceleration impact (e.g. sales/prospect adoption, engagement, conversion, velocity). Key Requirements Minimum 7 years related B2B marketing experience, ideally in product marketing, in commodity markets. Able to navigate a complex environment involving stakeholders in various business functions and regions. Able to balance the desires of the stakeholders with the needs of the Argus business and marketing objectives. Commercially driven and ambitious to prove the ROI of marketing campaigns. Complex project management experience. A bachelor's degree in a related field (preferably in marketing). Metric driven and can draw insight from complex marketing data to feed into marketing strategies. Pragmatic and good at building strong relationships across multiple teams, including with sales, business leaders, marketing and with content experts. Ability to effectively communicate marketing strategies and tactical plans to leaders and stakeholders. Strong written communication and analytical skills. Others: energetic/positive, good communicator, detail and result oriented, planning and management skills, readily adaptable to changing market and organizational requirements, customer focused, and goal/results oriented. What's in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. Competitive salary and company bonus scheme. Group pension scheme. Group healthcare and life assurance scheme. Flexible working environment. 25 days holiday with annual increase up to 30 days. Subsidised gym membership. Season ticket travel loans. Cycle to work scheme. Extensive internal and external training. For more details about the company and to apply please make sure you upload your CV via our website: . By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
As a Packaging Procurement Specialist, you will be responsible for managing existing, and sourcing new, suppliers; building solid and trusted relationships; and ensuring your categories are maintained in the most effective and profitable manner for the business. You will take ownership of the packaging sourcing; therefore, it is essential you have working knowledge and proven experience of packaging and materials: mainly in our key packaging commodities (including glass, lids, recyclable plastic, aluminium and cardboard) and be able to demonstrate this. RESPONSIBILITIES Develop and maintain strong relationships with new and existing suppliers to ensure competitive, reliable and sustainable sources of supply, whilst constantly dealing with suppliers in an upfront, honest and mutually beneficial manner. Project management expertise to drive the change of our main primary and secondary packaging range, finding reliable suppliers who can deliver the business needs. Ensure negotiated prices are consistent, competitive and at the best possible terms. Develop strong understanding of material commodities, identifying trends, striving to reduce risk and maximise commercial performance. Manage the procurement process including competitive pricing, supplier selection and negotiation, contract implementation, service level agreements and supplier performance review. Proactively strive for continuous development, suggesting improvements and ways to drive profit growth and sales through collaboration with Supply Chain and NPD. Achieve year on year cost savings consistent with the purchasing budget. Build and deliver a pipeline of projects by engaging with internal cross-functional stakeholders, understanding needs and requirements aligned to functional and business targets. Work closely with NPD and Design to source the new packaging required. Work with Supply Chain to resolve supply issues/pricing queries as required, ensuring continuity of product supply. Work closely with Technical to ensure existing and new suppliers comply with the Group's Technical Standards and Practices. Arrange and co-ordinate samples for new packaging with the suppliers. Collate product detail information. Manage the approval process for components and packaging, working closely with Technical providing feedback to suppliers on initial, pre-production and production samples. Manage the Junior Buyer. Ensure all departmental processes are implemented and adhered to. ABOUT YOU Degree qualified with minimum of 5 years' experience sourcing packaging ideally in a cosmetic brand. High numeracy skills. High efficiency and ability to work in a fast-paced, multitasking environment. Experience working with cross-functional teams and managing projects. Strong relationship builder, respected by Suppliers, peers and Senior Managers alike, able to balance the requirements of different stakeholders. Excellent verbal and written communication skills. Proficient in Excel, Word and PowerPoint Office applications. Strong organisational skills. ADDITIONAL Full-time role: 9am - 5pm Monday to Friday. Office is conveniently located just 3 minutes' walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon - both 20 minutes away. Approx. 30 min travel time from South West London, 35 mins from South London (Brixton, Stockwell etc.). Position is available immediately. Starting salary is £40,000 per annum. ABOUT US Healthier. Greener. More empowered - that's the Infinite Purpose behind everything we do at Tropic, from funding education with every sale we make to all the plant-powered, sustainably sourced goodness we pack into our multi-award-winning, clinically proven skincare and beauty products. We're here to shake things up in this industry for good. Certified vegan, cruelty-free and CarbonNeutral , we double offset our emissions, because when it comes to sparkling skin and a happier planet, we believe you really can have both! Our founder and CEO, Susie, started out at just 15 years old, whipping up batches of our Body Smooth in her kitchen, pouring them into jam jars to sell on Greenwich Market to help her mum pay the bills. Flash forward a number of years and a whole lotta green science-backed skincare later, and Susie, with the help of an ever-growing team, has built a business that strives to make a positive impact there's just one thing we're missing, you! By joining our team, you'll become part of a dynamic, diverse, and talented troupe, with a big family feel to boot! So, if you're a skincare and planet enthusiast like we all are, believe in doing good beyond beauty and want to shake things up too, come and join our colourful crew - we can't wait to meet you.
Sep 23, 2022
Full time
As a Packaging Procurement Specialist, you will be responsible for managing existing, and sourcing new, suppliers; building solid and trusted relationships; and ensuring your categories are maintained in the most effective and profitable manner for the business. You will take ownership of the packaging sourcing; therefore, it is essential you have working knowledge and proven experience of packaging and materials: mainly in our key packaging commodities (including glass, lids, recyclable plastic, aluminium and cardboard) and be able to demonstrate this. RESPONSIBILITIES Develop and maintain strong relationships with new and existing suppliers to ensure competitive, reliable and sustainable sources of supply, whilst constantly dealing with suppliers in an upfront, honest and mutually beneficial manner. Project management expertise to drive the change of our main primary and secondary packaging range, finding reliable suppliers who can deliver the business needs. Ensure negotiated prices are consistent, competitive and at the best possible terms. Develop strong understanding of material commodities, identifying trends, striving to reduce risk and maximise commercial performance. Manage the procurement process including competitive pricing, supplier selection and negotiation, contract implementation, service level agreements and supplier performance review. Proactively strive for continuous development, suggesting improvements and ways to drive profit growth and sales through collaboration with Supply Chain and NPD. Achieve year on year cost savings consistent with the purchasing budget. Build and deliver a pipeline of projects by engaging with internal cross-functional stakeholders, understanding needs and requirements aligned to functional and business targets. Work closely with NPD and Design to source the new packaging required. Work with Supply Chain to resolve supply issues/pricing queries as required, ensuring continuity of product supply. Work closely with Technical to ensure existing and new suppliers comply with the Group's Technical Standards and Practices. Arrange and co-ordinate samples for new packaging with the suppliers. Collate product detail information. Manage the approval process for components and packaging, working closely with Technical providing feedback to suppliers on initial, pre-production and production samples. Manage the Junior Buyer. Ensure all departmental processes are implemented and adhered to. ABOUT YOU Degree qualified with minimum of 5 years' experience sourcing packaging ideally in a cosmetic brand. High numeracy skills. High efficiency and ability to work in a fast-paced, multitasking environment. Experience working with cross-functional teams and managing projects. Strong relationship builder, respected by Suppliers, peers and Senior Managers alike, able to balance the requirements of different stakeholders. Excellent verbal and written communication skills. Proficient in Excel, Word and PowerPoint Office applications. Strong organisational skills. ADDITIONAL Full-time role: 9am - 5pm Monday to Friday. Office is conveniently located just 3 minutes' walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon - both 20 minutes away. Approx. 30 min travel time from South West London, 35 mins from South London (Brixton, Stockwell etc.). Position is available immediately. Starting salary is £40,000 per annum. ABOUT US Healthier. Greener. More empowered - that's the Infinite Purpose behind everything we do at Tropic, from funding education with every sale we make to all the plant-powered, sustainably sourced goodness we pack into our multi-award-winning, clinically proven skincare and beauty products. We're here to shake things up in this industry for good. Certified vegan, cruelty-free and CarbonNeutral , we double offset our emissions, because when it comes to sparkling skin and a happier planet, we believe you really can have both! Our founder and CEO, Susie, started out at just 15 years old, whipping up batches of our Body Smooth in her kitchen, pouring them into jam jars to sell on Greenwich Market to help her mum pay the bills. Flash forward a number of years and a whole lotta green science-backed skincare later, and Susie, with the help of an ever-growing team, has built a business that strives to make a positive impact there's just one thing we're missing, you! By joining our team, you'll become part of a dynamic, diverse, and talented troupe, with a big family feel to boot! So, if you're a skincare and planet enthusiast like we all are, believe in doing good beyond beauty and want to shake things up too, come and join our colourful crew - we can't wait to meet you.
Job description: WHAT TO EXPECT: This is an exciting, new advanced purchasing role exploring future technologies, supply chains and potential suppliers in the area of Electrical & Hydrogen Propulsion systems. Reporting to the Global Senior Purchasing Manager, you will have Global responsibility for specific commodities for Jaguar Land Rover. You will utilise your experience to analyse, define, and implement market and sourcing strategies for your designated commodities. You will lead the Global sourcing activity through the Global Sourcing Process (GSP) up to contract award (SCPA). Both Global Strategy and Sourcing activity will be supported by the Regional Delivery teams for your commodities, utilising regional market intelligence and expertise. You will lead the development of the Supplier and internal Senior stakeholder relationships to ensure strategic and programme alignment. You will manage suppliers within your designated commodities, leading Supplier Business Reviews ensuring the Global Commodity Strategy and Supply Base Market strategy is effectively deployed throughout all of Jaguar Land Rover and the external supply chain. Responsible for a small team, you will provide managerial guidance and leadership to your Strategic Analyst and Global Strategic Buyers within your area of responsibility, retaining overall accountability for those commodities. You will support and work closely with the Regional Purchasing Managers and engage with specialists within the Purchasing Function as required to ensure optimum value creation and delivery for Jaguar Land Rover, as well as leading senior stakeholder relationships and ensuring JLR is appropriately represented both internally and externally This is a pivotal role for interface with other key functions within Jaguar Land Rover and acts as a core conduit for true cross functional working across Production Purchasing, MP&L, STA, Product Engineering, Cost Engineering and Manufacturing. KEY ACCOUNABILITIES AND RESPONSIBILITIES: You will be accountable and responsible for Strategic Commodity Dossier (SCD) and Commodity Business Plan (CBP) delivery, ensuring relevant data is updated and understood in order to make strategic recommendations. With support from the Strategic Analyst, accountable for obtaining and understanding analytics on suppliers, market and business requirements. You will also be accountable for creation, delivery and execution of SCD and CBP to specific sourcing requirements including supplier selection and sourcing approach in line with Jaguar Land Rover sourcing guidelines e.g. Achilles Registration and Supplier Risk Assessment. Part of the role is also to develop expertise in cost for commodities through developing a detailed cost model and cost reduction strategy to achieve optimal cost for piece price , ED&T, tooling. You will ensure robust cost model development and input to cost target setting process, supporting cost event outcomes (pre SCPA) driving programme target alignment. Working with the Regional Delivery Teams, you will lead the development of the supplier relationships globally for your designated commodities and participate in Supplier Business Reviews to develop supplier relationships in accordance with the supplier segmentation model. WHAT YOU'LL NEED: We are looking for an individual who is results driven, has tenacity, drive and perseverance, leading the team to deliver strategic plans in a complex, highly demanding environment. You will have the ability to combine a short term, pragmatic focus with longer term planning, to lead and create high quality Purchasing strategies. You will be resilient, energetic and enthusiastic and able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. KNOWLEDGE, SKILLS AND EXPERIENCE: An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style An excellent communicator who can communicate complex ideas to key stakeholders to influence cross functional alignment A effective team leader, who actively develops and supports team members Drives compliance to standard policies and procedures Experience of working in a global, multi-cultural environment Experience of leading a team in a matrix organisation structure
Sep 17, 2022
Full time
Job description: WHAT TO EXPECT: This is an exciting, new advanced purchasing role exploring future technologies, supply chains and potential suppliers in the area of Electrical & Hydrogen Propulsion systems. Reporting to the Global Senior Purchasing Manager, you will have Global responsibility for specific commodities for Jaguar Land Rover. You will utilise your experience to analyse, define, and implement market and sourcing strategies for your designated commodities. You will lead the Global sourcing activity through the Global Sourcing Process (GSP) up to contract award (SCPA). Both Global Strategy and Sourcing activity will be supported by the Regional Delivery teams for your commodities, utilising regional market intelligence and expertise. You will lead the development of the Supplier and internal Senior stakeholder relationships to ensure strategic and programme alignment. You will manage suppliers within your designated commodities, leading Supplier Business Reviews ensuring the Global Commodity Strategy and Supply Base Market strategy is effectively deployed throughout all of Jaguar Land Rover and the external supply chain. Responsible for a small team, you will provide managerial guidance and leadership to your Strategic Analyst and Global Strategic Buyers within your area of responsibility, retaining overall accountability for those commodities. You will support and work closely with the Regional Purchasing Managers and engage with specialists within the Purchasing Function as required to ensure optimum value creation and delivery for Jaguar Land Rover, as well as leading senior stakeholder relationships and ensuring JLR is appropriately represented both internally and externally This is a pivotal role for interface with other key functions within Jaguar Land Rover and acts as a core conduit for true cross functional working across Production Purchasing, MP&L, STA, Product Engineering, Cost Engineering and Manufacturing. KEY ACCOUNABILITIES AND RESPONSIBILITIES: You will be accountable and responsible for Strategic Commodity Dossier (SCD) and Commodity Business Plan (CBP) delivery, ensuring relevant data is updated and understood in order to make strategic recommendations. With support from the Strategic Analyst, accountable for obtaining and understanding analytics on suppliers, market and business requirements. You will also be accountable for creation, delivery and execution of SCD and CBP to specific sourcing requirements including supplier selection and sourcing approach in line with Jaguar Land Rover sourcing guidelines e.g. Achilles Registration and Supplier Risk Assessment. Part of the role is also to develop expertise in cost for commodities through developing a detailed cost model and cost reduction strategy to achieve optimal cost for piece price , ED&T, tooling. You will ensure robust cost model development and input to cost target setting process, supporting cost event outcomes (pre SCPA) driving programme target alignment. Working with the Regional Delivery Teams, you will lead the development of the supplier relationships globally for your designated commodities and participate in Supplier Business Reviews to develop supplier relationships in accordance with the supplier segmentation model. WHAT YOU'LL NEED: We are looking for an individual who is results driven, has tenacity, drive and perseverance, leading the team to deliver strategic plans in a complex, highly demanding environment. You will have the ability to combine a short term, pragmatic focus with longer term planning, to lead and create high quality Purchasing strategies. You will be resilient, energetic and enthusiastic and able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. KNOWLEDGE, SKILLS AND EXPERIENCE: An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style An excellent communicator who can communicate complex ideas to key stakeholders to influence cross functional alignment A effective team leader, who actively develops and supports team members Drives compliance to standard policies and procedures Experience of working in a global, multi-cultural environment Experience of leading a team in a matrix organisation structure
A global manufacturing plant located in Ipswich, Suffolk are currently recruiting for a Senior Buyer to join their team. This is a permanent position, looking to pay between £35,000 - £43,000 per annum (depending upon experience). Overview: You will be reporting into the Supply Chain Manager daily, will secure the supply of parts and services from different sources, in the cost-effective way and using the most practical buying techniques What does the position involve? As a Senior Buyer you will be buying materials from suppliers internationally Purchasing of materials such as raw steel, electrical components, hydraulics, rubber, plastics plus much more Working closely with all parts of the business to ensure that you understand all of their needs to assist them in establishing opportunities to better their performance Inputting prices and data into the company MRP Software Implementing supplier relationship management and always improving the quality of supplier performance and service delivery to lower operational risk Liaising with the engineering/manufacturing team to achieve improvements, NPI and technology developments, whilst working within the given costs, time and specifications Analysing market trends and cost opportunities Actively engage in the resolution of quality issues, working closely with the quality team Always reviewing suppliers, to minimise costs where possible Negotiate on prices of commodities daily Setting up and managing contracts with suppliers, whilst managing the orders & appraisal of allocated suppliers Form strong relationships with the suppliers so that the company is the customer of choice Speaking with quality to make sure that suppliers provide products and services as planned Candidate requirements: Will have at least 5 years' experience as a Buyer CIPS/MCIPS certified Background within a manufacturing environment is essential Strong negotiation skills Proficient user of Microsoft programs including excel Able to prioritise workload to make sure deadlines are met Ability to analyse data with ease Experience working on an MRP Software Benefits: Annual salary reviews 4 x Life Assurance 25 days' holiday plus bank holidays' Pension Scheme Free Parking Potential room for progression If you are a Senior Buyer looking for your next position, apply online today or for more information please contact Jack at Prime Appointments, you will find my contact details on our website. I will look forward to speaking with you. #Tier1
Dec 08, 2021
Full time
A global manufacturing plant located in Ipswich, Suffolk are currently recruiting for a Senior Buyer to join their team. This is a permanent position, looking to pay between £35,000 - £43,000 per annum (depending upon experience). Overview: You will be reporting into the Supply Chain Manager daily, will secure the supply of parts and services from different sources, in the cost-effective way and using the most practical buying techniques What does the position involve? As a Senior Buyer you will be buying materials from suppliers internationally Purchasing of materials such as raw steel, electrical components, hydraulics, rubber, plastics plus much more Working closely with all parts of the business to ensure that you understand all of their needs to assist them in establishing opportunities to better their performance Inputting prices and data into the company MRP Software Implementing supplier relationship management and always improving the quality of supplier performance and service delivery to lower operational risk Liaising with the engineering/manufacturing team to achieve improvements, NPI and technology developments, whilst working within the given costs, time and specifications Analysing market trends and cost opportunities Actively engage in the resolution of quality issues, working closely with the quality team Always reviewing suppliers, to minimise costs where possible Negotiate on prices of commodities daily Setting up and managing contracts with suppliers, whilst managing the orders & appraisal of allocated suppliers Form strong relationships with the suppliers so that the company is the customer of choice Speaking with quality to make sure that suppliers provide products and services as planned Candidate requirements: Will have at least 5 years' experience as a Buyer CIPS/MCIPS certified Background within a manufacturing environment is essential Strong negotiation skills Proficient user of Microsoft programs including excel Able to prioritise workload to make sure deadlines are met Ability to analyse data with ease Experience working on an MRP Software Benefits: Annual salary reviews 4 x Life Assurance 25 days' holiday plus bank holidays' Pension Scheme Free Parking Potential room for progression If you are a Senior Buyer looking for your next position, apply online today or for more information please contact Jack at Prime Appointments, you will find my contact details on our website. I will look forward to speaking with you. #Tier1
Description Job Description: Join a team committed to a Mission! Leidos Europe is looking for a Finance Analyst to join the UK team based in Bristol. Leidos works closely with its customers to provide ongoing support and services to multiple public sector organisations. This role is primarily concerned with Leidos Europe's largest contract, which supports the UK MoD's procurement, storage and distribution activities. Are you ready for your next career challenge? The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. If this sounds like the kind of environment where you can thrive, keep reading! The role offers the opportunity to work on cross functional teams; interfacing with, Programme Management, Scheduling, Distribution and Procurement Cost Management, Accounting and Financial Planning & Analysis. You will need to demonstrate enthusiasm, determination, an ability to build productive relationships across diverse skillsets and ultimately will need to deliver on time and to a high quality in a fast paced dynamic environment. It is important that you have a 'team player' mind-set, as sharing knowledge with existing members of the highly skilled Finance Team will be critical to success. Opportunities for professional development with external accreditations are also available for further career development. What You'll Be Doing: Act as the primary interface between the Commercial and Finance teams. This will entail: Establishing proposal prices (new business and on-contract growth) Monitoring and reporting the cost associated with contract scope variations Accurately translating commercial (contract) changes into forecast financial outcomes Providing ad-hoc support where required Full planning cycle finance analyst support for a limited scope of Leidos Defence contracts Support financial Estimates At Complete (EAC) in collaboration with cross-functional subject matter experts to support regular reporting and presentations to Senior Leadership Extracting data and compiling performance reports while assisting with preparing variance analyses Evaluate the potential impact of Risks and Opportunities and support operational teams to identify and implement mitigation plans driving profitability. Drive consistency and standardisation across the wider Leidos Finance Team, ensuring compliance to Leidos standards and requirements Support the development of performance metrics and management information for use by programme leadership team Manage the services calculation of contract benefits using complex data models Collaborate with the customer and respond to customer queries and audit requests Support external audit where required What Does Leidos Need From Me?: Experience working within an operations-facing finance team, acting as a Business Partner to key Operational Managers & Executives Business (Finance) Acumen Strong written, oral and interpersonal communication skills Experience of owning, driving and delivering business results IT proficient (MS Office) Experience with Financial Modelling using Excel Experience with Data Analysis with large data sets An intent to qualify with a professional body (ACA/ACCA/CIMA). A background in Mathematics, Modelling, Economics, Business or Finance would be preferred. The successful candidate will be from a multi-disciplinary background with a proven track record of having demonstrated the key competences listed above. You Might Also Have: Experience with SQL querying desirable not essential Experience with tools similar to COBRA or Primavera desirable not essential Clearance Required: Clearance to Start BPSS Clearance for Role BPSS What do we do for you?: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme) • Dynamic Working: Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Pay Range:
Dec 07, 2021
Full time
Description Job Description: Join a team committed to a Mission! Leidos Europe is looking for a Finance Analyst to join the UK team based in Bristol. Leidos works closely with its customers to provide ongoing support and services to multiple public sector organisations. This role is primarily concerned with Leidos Europe's largest contract, which supports the UK MoD's procurement, storage and distribution activities. Are you ready for your next career challenge? The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. If this sounds like the kind of environment where you can thrive, keep reading! The role offers the opportunity to work on cross functional teams; interfacing with, Programme Management, Scheduling, Distribution and Procurement Cost Management, Accounting and Financial Planning & Analysis. You will need to demonstrate enthusiasm, determination, an ability to build productive relationships across diverse skillsets and ultimately will need to deliver on time and to a high quality in a fast paced dynamic environment. It is important that you have a 'team player' mind-set, as sharing knowledge with existing members of the highly skilled Finance Team will be critical to success. Opportunities for professional development with external accreditations are also available for further career development. What You'll Be Doing: Act as the primary interface between the Commercial and Finance teams. This will entail: Establishing proposal prices (new business and on-contract growth) Monitoring and reporting the cost associated with contract scope variations Accurately translating commercial (contract) changes into forecast financial outcomes Providing ad-hoc support where required Full planning cycle finance analyst support for a limited scope of Leidos Defence contracts Support financial Estimates At Complete (EAC) in collaboration with cross-functional subject matter experts to support regular reporting and presentations to Senior Leadership Extracting data and compiling performance reports while assisting with preparing variance analyses Evaluate the potential impact of Risks and Opportunities and support operational teams to identify and implement mitigation plans driving profitability. Drive consistency and standardisation across the wider Leidos Finance Team, ensuring compliance to Leidos standards and requirements Support the development of performance metrics and management information for use by programme leadership team Manage the services calculation of contract benefits using complex data models Collaborate with the customer and respond to customer queries and audit requests Support external audit where required What Does Leidos Need From Me?: Experience working within an operations-facing finance team, acting as a Business Partner to key Operational Managers & Executives Business (Finance) Acumen Strong written, oral and interpersonal communication skills Experience of owning, driving and delivering business results IT proficient (MS Office) Experience with Financial Modelling using Excel Experience with Data Analysis with large data sets An intent to qualify with a professional body (ACA/ACCA/CIMA). A background in Mathematics, Modelling, Economics, Business or Finance would be preferred. The successful candidate will be from a multi-disciplinary background with a proven track record of having demonstrated the key competences listed above. You Might Also Have: Experience with SQL querying desirable not essential Experience with tools similar to COBRA or Primavera desirable not essential Clearance Required: Clearance to Start BPSS Clearance for Role BPSS What do we do for you?: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme) • Dynamic Working: Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Pay Range:
Ref: 13607B Role: Senior Procurement Analyst (energy / utilities) Location: Shrewsbury (hybrid working) Salary: £40,719 (rising to £44,427 over 3 years) Summary: As a Senior Procurement Analyst the role is to manage the procurement of utilities for a buying group ensuring action is taken during the life cycle of each contract in accordance with all appropriate strategies and business guidelines. This position is critical in ensuring client energy budgets are met using all available tools and processes whilst balancing price against risk . Precision monitoring and reporting underpins this key role in the business as well as forecasting trends and market scenarios . If you have experience in a similar role, apply for this role today!! Key responsibilities: · Hold daily telephone briefings with the contracted TPI and record actions recommended. Produce recommendations and transact with the appropriate supplier To monitor daily reports issued by third party providers and report key information Work in line with Energy Governance, Accountability, Risk and Reporting Policy EGARRP Maintain overview of market position for electricity & gas, considering fundamental market drivers in UK & globally, tracking movements in other commodities such as oil, coal & carbon Maintain log of discussions relating to trades, recording buying and/or selling actions. Maintain transactions records and report on current positions, exposure risks & variances. Keep Manager up to date with daily transactions and positions. Produce weekly and monthly reports on positions for the buying group. Attend meetings with the Flexible Energy Advisory Panel providing information as required. To monitor the contract positions against the Value at Risk model. To advise the business of any legislation or regulation change that impacts energy pricing. To monitor, advise of competitor product information, that may affect the business. To attend appropriate webinars, conferences, meetings, etc, to keep up to date with trends. To develop and continually review a risk management strategy. Oversee all tender and contract documents, analysis models and subsequent negotiations Proactively monitor client contract renewal dates against market prices. Skills and experience required: Educated to degree level in a business or accountancy subject with a suitable maths element. At least 5 years' experience in a similar market analyst position. IT skills -good knowledge of Microsoft Office, particularly Excel. Excellent analytical skills including the ability to present appropriate evidence-based forecast Ability to analyse and present complex information form a range of sources Establish good working relationships with external and internal stakeholders and customers. Excellent presentation skills to share specific information and messages.
Dec 05, 2021
Full time
Ref: 13607B Role: Senior Procurement Analyst (energy / utilities) Location: Shrewsbury (hybrid working) Salary: £40,719 (rising to £44,427 over 3 years) Summary: As a Senior Procurement Analyst the role is to manage the procurement of utilities for a buying group ensuring action is taken during the life cycle of each contract in accordance with all appropriate strategies and business guidelines. This position is critical in ensuring client energy budgets are met using all available tools and processes whilst balancing price against risk . Precision monitoring and reporting underpins this key role in the business as well as forecasting trends and market scenarios . If you have experience in a similar role, apply for this role today!! Key responsibilities: · Hold daily telephone briefings with the contracted TPI and record actions recommended. Produce recommendations and transact with the appropriate supplier To monitor daily reports issued by third party providers and report key information Work in line with Energy Governance, Accountability, Risk and Reporting Policy EGARRP Maintain overview of market position for electricity & gas, considering fundamental market drivers in UK & globally, tracking movements in other commodities such as oil, coal & carbon Maintain log of discussions relating to trades, recording buying and/or selling actions. Maintain transactions records and report on current positions, exposure risks & variances. Keep Manager up to date with daily transactions and positions. Produce weekly and monthly reports on positions for the buying group. Attend meetings with the Flexible Energy Advisory Panel providing information as required. To monitor the contract positions against the Value at Risk model. To advise the business of any legislation or regulation change that impacts energy pricing. To monitor, advise of competitor product information, that may affect the business. To attend appropriate webinars, conferences, meetings, etc, to keep up to date with trends. To develop and continually review a risk management strategy. Oversee all tender and contract documents, analysis models and subsequent negotiations Proactively monitor client contract renewal dates against market prices. Skills and experience required: Educated to degree level in a business or accountancy subject with a suitable maths element. At least 5 years' experience in a similar market analyst position. IT skills -good knowledge of Microsoft Office, particularly Excel. Excellent analytical skills including the ability to present appropriate evidence-based forecast Ability to analyse and present complex information form a range of sources Establish good working relationships with external and internal stakeholders and customers. Excellent presentation skills to share specific information and messages.
