Head Of Guest Services

A prestigious hotel, known for delivering exceptional guest experiences through a team of passionate and talented individuals are recruiting for a Head of Guest Services. As Head of Guest Services, you will lead and manage the guest services team to ensure a warm welcome, exceptional service throughout each guest's stay, and a smooth departure experience. Your goal is to consistently exceed guest expectations through service excellence.

Fantatsic Salary 47,000
Complimentary Stays
Team incentives and bonus schemes
Learning and Development

Key Responsibilities as Head of Guest Services:

People & Leadership

• Lead and inspire the guest services team to deliver guest-centric service.
  
  
• Recruit, train, and support team members for growth and development.
  
  
• Manage schedules, payroll, and staffing within budget.
  
  
• Conduct one-on-one reviews and performance development sessions.
  
  

Guest Experience

• Be a visible and approachable leader for all guest interactions.
  
  
• Build and maintain strong relationships with guests, especially VIPs.
  
  
• Ensure personalised service and handle guest issues promptly.
  
  Operations
  
  
• Oversee daily briefings and guest recognition meetings.
  
  
• Plan for arrivals and departures with attention to details
  
  If you value personal growth, individuality, teamwork, and innovation please apply today!