Visitor experience duty manager

Closing date: 8th July 2025

Salary: £44,000 to £47,600 per annum

This is a fantastic opportunity to contribute to the success of one of London's most dynamic arts and cultural venues.

We are looking for an experienced and enthusiastic duty manager to join our Visitor Experience and Ticketing team on a full-time, permanent basis. In this role, you will help lead the day-to-day operations of our vibrant and iconic site. As a key member of the team, you'll play an important role in ensuring a safe, inclusive, and welcoming environment for all visitors, staff, and performers.

Responsibilities

• Ensure the safety and security of our busy, public-facing site at all times
• Present and maintain all working areas to a high and consistent standard
• Act as an ambassador for the Southbank Centre's values by fostering a warm, inclusive and welcoming environment
• Deliver a well-organised, informed and thoughtful experience for all visitors, audiences and colleagues
• Lead by example to build a respectful, collaborative and visitor-focused culture within the team

Please download the Job Description via the 'Apply' button for a full overview of this role responsibilities.

Knowledge, skills and experience

We're looking for someone who:

• Has experience in venue management, ideally within a complex arts or performance environment
• Can demonstrate confidence and adaptability when supporting and motivating large teams in busy, audience-focused settings
• Possesses working knowledge of Health & Safety and Fire Regulations, and ideally holds (or is eligible to hold) a Personal Licence
• Makes thoughtful, timely decisions and works proactively to identify and remove barriers that might affect team performance or visitor experience
• Adapts their leadership style to different situations, creating space for all team members to contribute
• We also value candidates who bring skills in training or presenting to groups, and who are comfortable using communication and IT tools to support team coordination.
• An interest in the arts, alongside an understanding of the importance of equity, diversity and inclusion in public cultural spaces, is highly desirable.
• The role requires flexibility, including regular evening and weekend work, and a commitment to making the Southbank Centre a welcoming place for everyone.

Benefits

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer's pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

At The Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programmes and visit our site. As this role requires working closely with children and/or vulnerable adults, you would be required to apply for a Criminal Record Check via the Disclosure and Barring Service, if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Please state in your application that you found this role through Creative Access.