Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !
Jun 24, 2025
Full time
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !
FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at The VP of the Integration Management Office will be responsible for leading and managing the integration of newly acquired companies and migration of outsourced books of business into our organization. This role requires a strategic thinker with strong leadership skills and extensive retirement industry and project management experience. There is only 1 position. Location preference is hybrid Dresher, PA or Newton, MA locations. However, will consider out of state candidates for remote candidates. Responsibilities: Collaborate with senior leadership to define integration objectives and ensure alignment with the company's strategic vision Lead cross-functional teams to ensure seamless integration of operations, systems, and processes Develop and implement comprehensive integration plans, including timelines, milestones, and key performance indicators (KPIs) Monitor progress and provide regular updates to the executive team and other stakeholders including holding Steering meetings as needed Foster a positive and inclusive culture that supports the successful integration of employees from the acquired company Lead Gap Analysis and MoSCoW assessment in order to shape project scope and timeline. Facilitate communication and collaboration between different departments or teams to ensure smooth integration of processes and systems Identify and resolve integration-related issues or conflicts that may arise Develop and implement strategies to improve integration processes and workflows Ensure data integrity and consistency across different systems and databases Manage integration project managers, to ensure they are completing tasks and delivering on key milestones on time and within budget Where applicable, provide or collaborate to provide training and support to users on new systems or processes Manage relationships with stakeholders, both internal and external, to ensure successful integration A senior executive who oversees the integration of all systems, technologies, processes, and people within an enterprise Provides global operational support, including budget, logistics, and human resources to resolve tactical issues and create location-specific processes Ensures the successful integration of programs and projects, managing risks, issues, and opportunities Develops and implements programs and initiatives to promote social development and integration Serves as a trusted advisor to the COO and those overseeing operations and service to ensure alignment with the organization's mission and strategic plan Ensures the success of acquisitions, strategic investments, partnerships and successfully integrating large-scale partnerships and acquisitions Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture Experience: Minimum twelve years' experience in financial services with at least seven in a leadership role and experience with acquisition integration management Overall leadership of integration projects to ensure they are completed on time and within budget Lead and motivate teams with a focus on collaboration and partnership Effective communication with all levels of the organization Proven written and presentation skills with an emphasis on senior management communication and partnership The ability to identify and resolve integration-related issues Critical thinking, attention to detail and strong analytical skills A strong command for influencing change management and business-readiness Adaptability in a fast-paced and dynamic environment with specific, planned deadlines Ability to bring the right people together to ensure conflict resolution quickly Influence decision-making to ensure the right outcomes against the strategy Willingness to travel Demonstrate the Ascensus Core Values The national average salary range for this role is$175,000 - $225,000 in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better. If you are unsure of your internet speed before applying, please check with your service provider. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Jun 24, 2025
Full time
FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at The VP of the Integration Management Office will be responsible for leading and managing the integration of newly acquired companies and migration of outsourced books of business into our organization. This role requires a strategic thinker with strong leadership skills and extensive retirement industry and project management experience. There is only 1 position. Location preference is hybrid Dresher, PA or Newton, MA locations. However, will consider out of state candidates for remote candidates. Responsibilities: Collaborate with senior leadership to define integration objectives and ensure alignment with the company's strategic vision Lead cross-functional teams to ensure seamless integration of operations, systems, and processes Develop and implement comprehensive integration plans, including timelines, milestones, and key performance indicators (KPIs) Monitor progress and provide regular updates to the executive team and other stakeholders including holding Steering meetings as needed Foster a positive and inclusive culture that supports the successful integration of employees from the acquired company Lead Gap Analysis and MoSCoW assessment in order to shape project scope and timeline. Facilitate communication and collaboration between different departments or teams to ensure smooth integration of processes and systems Identify and resolve integration-related issues or conflicts that may arise Develop and implement strategies to improve integration processes and workflows Ensure data integrity and consistency across different systems and databases Manage integration project managers, to ensure they are completing tasks and delivering on key milestones on time and within budget Where applicable, provide or collaborate to provide training and support to users on new systems or processes Manage relationships with stakeholders, both internal and external, to ensure successful integration A senior executive who oversees the integration of all systems, technologies, processes, and people within an enterprise Provides global operational support, including budget, logistics, and human resources to resolve tactical issues and create location-specific processes Ensures the successful integration of programs and projects, managing risks, issues, and opportunities Develops and implements programs and initiatives to promote social development and integration Serves as a trusted advisor to the COO and those overseeing operations and service to ensure alignment with the organization's mission and strategic plan Ensures the success of acquisitions, strategic investments, partnerships and successfully integrating large-scale partnerships and acquisitions Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture Experience: Minimum twelve years' experience in financial services with at least seven in a leadership role and experience with acquisition integration management Overall leadership of integration projects to ensure they are completed on time and within budget Lead and motivate teams with a focus on collaboration and partnership Effective communication with all levels of the organization Proven written and presentation skills with an emphasis on senior management communication and partnership The ability to identify and resolve integration-related issues Critical thinking, attention to detail and strong analytical skills A strong command for influencing change management and business-readiness Adaptability in a fast-paced and dynamic environment with specific, planned deadlines Ability to bring the right people together to ensure conflict resolution quickly Influence decision-making to ensure the right outcomes against the strategy Willingness to travel Demonstrate the Ascensus Core Values The national average salary range for this role is$175,000 - $225,000 in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better. If you are unsure of your internet speed before applying, please check with your service provider. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Job Title: Customer Service - Admin (hiring for multiple roles!) Location: Bradford, BD6 Salary: 12.21 - 40hrs a week ( 25,396.80 pa) Hours: Full-time, Monday to Friday hours between 7am-7pm Temp to perm About the Company: We are representing an amazing company in Bradford who are looking to expand their Planning and Scheduling Team! This is a great opportunity in a thriving business, perfect for those who have a confident phone manner and pride themselves for their organisational skills. Role Overview: As a Planner/Scheduler, you will be the crucial link between our customers and engineers. Your primary responsibility will be to plan and schedule work efficiently, ensuring that customer needs are met promptly and engineers are effectively utilised. Your main goal will be to create a seamless workflow and enhance customer satisfaction. Key Responsibilities: Coordinate and schedule work between customers and engineers. Communicate with customers to understand their needs and schedule appointments. Ensure that engineers are allocated tasks efficiently and effectively. Maintain accurate records of schedules, customer interactions, and follow-ups. Resolve scheduling conflicts and customer inquiries efficiently and professionally. Work closely with the team to achieve individual and team goals. What We're Looking For: Previous experience in planning, scheduling, or a customer service role is preferred but not necessary. Strong communication skills, both verbal and written. Excellent organisational skills with a keen attention to detail. Ability to handle multiple tasks and remain calm under pressure. Positive, enthusiastic, and self-motivated with a desire to meet targets. Ability to work well independently and as part of a team. What We Offer: Full training and ongoing development. A friendly and supportive working environment. Opportunities for career progression. TEMP TO PERM OPPORTUNITY We look forward to hearing from you! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jun 23, 2025
Contractor
Job Title: Customer Service - Admin (hiring for multiple roles!) Location: Bradford, BD6 Salary: 12.21 - 40hrs a week ( 25,396.80 pa) Hours: Full-time, Monday to Friday hours between 7am-7pm Temp to perm About the Company: We are representing an amazing company in Bradford who are looking to expand their Planning and Scheduling Team! This is a great opportunity in a thriving business, perfect for those who have a confident phone manner and pride themselves for their organisational skills. Role Overview: As a Planner/Scheduler, you will be the crucial link between our customers and engineers. Your primary responsibility will be to plan and schedule work efficiently, ensuring that customer needs are met promptly and engineers are effectively utilised. Your main goal will be to create a seamless workflow and enhance customer satisfaction. Key Responsibilities: Coordinate and schedule work between customers and engineers. Communicate with customers to understand their needs and schedule appointments. Ensure that engineers are allocated tasks efficiently and effectively. Maintain accurate records of schedules, customer interactions, and follow-ups. Resolve scheduling conflicts and customer inquiries efficiently and professionally. Work closely with the team to achieve individual and team goals. What We're Looking For: Previous experience in planning, scheduling, or a customer service role is preferred but not necessary. Strong communication skills, both verbal and written. Excellent organisational skills with a keen attention to detail. Ability to handle multiple tasks and remain calm under pressure. Positive, enthusiastic, and self-motivated with a desire to meet targets. Ability to work well independently and as part of a team. What We Offer: Full training and ongoing development. A friendly and supportive working environment. Opportunities for career progression. TEMP TO PERM OPPORTUNITY We look forward to hearing from you! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Mar 08, 2025
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
HR Business Partner Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Monday to Friday - Office Hours. About the Company and the Role: Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialize in delivering bespoke solutions for both public and private organizations in the UK and Ireland. Join us at Auxilion where your unique talents and perspectives are not just welcomed, they're celebrated! As a HR Business Partner, you will play a pivotal role in supporting our ambitious growth plans in the UK. With the company set to expand significantly over the next three years, your expertise in human resources will be crucial in driving our success. This role requires a versatile HR generalist with a strong emphasis on employee relations. You will work closely with business leaders and line managers, fostering a dynamic environment where our people can thrive and contribute to achieving shared organisational objectives. Position Responsibilities: Employee Relations: Serve as a primary point of contact for employee relations, addressing concerns and fostering a positive work environment. Conduct thorough investigations into workplace issues, ensuring these investigations are carried out with discretion, fairness, and in compliance with legal and company guidelines. Strategic Alignment: Collaborate with management to understand the company's business strategy and goals, aligning HR strategies and practices accordingly. Implement people strategies and activities that support organizational objectives and enhance company cultur Talent Management and Development: Execute our talent management framework and initiatives, including talent reviews, succession planning, and employee development, to meet the current and future needs of the business. Support business leaders to facilitate training and development programs, ensuring they are effectively tailored to enhance employee skills and align with business goals. Performance Management: Execute our performance management process, supporting leaders in providing regular feedback and career development opportunities to employees. Act as a coach and mentor to managers and employees, promoting a culture of continuous improvement and high performance. Policy and Compliance: Create and update HR policies and documentation, ensuring they are compliant with local employment laws and align with company values. Work with HR Administrator to manage administrative tasks related to UK, ensuring efficient and effective processes. Culture and Engagement: Champion a vibrant and inclusive company culture that aligns with our core values and business objectives. Develop and implement initiatives to boost employee engagement, ensuring a high level of job satisfaction and team morale. Team Support: Actively support and contribute to HR projects and other People initiatives, bringing innovative ideas and solutions to enhance the People and Talent function and services. HR Metrics and Reporting Analyse HR data to identify trends and provide insights to management, supporting data-driven decision-making. Technical Competencies: HR Information Systems Proficiency: Ability to use advanced HR software and systems for data management and analytics. Data Analysis and Reporting: Skills in analysing HR data to derive insights and inform decision-making. Employment Law Knowledge: Understanding of employment laws and regulations in the UK. This includes knowledge of compliance requirements, labour relations, and legal aspects of HR management. Talent Management Framework: Knowledge in talent evaluation and succession planning models. Performance Management Framework: Knowledge in performance evaluation systems. Ability to utilize relevant software tools to track and assess employee performance. Communication and Collaboration Tools: Proficiency in using digital communication and collaboration platforms like Microsoft Teams, or Zoom, especially in remote or hybrid work environments. Business Competencies: Strategic Thinking: Ability to align HR strategies with overall business objectives, understanding the broader business context and how HR can drive organizational success. Financial Acumen: Understanding of financial principles, budgeting, and cost-management strategies. Organizational Development: Knowledge of organizational structures, functions, and dynamics. Change Management: Familiar with change management within the organization. Problem-Solving and Decision Making: Ability to identify issues, analyse information, and develop solutions to complex problems. Skills in making informed decisions that benefit the organization. Leadership and Influence: Strong leadership skills to guide and motivate teams. Ability to influence stakeholders at all levels, including senior management. Negotiation and Conflict Resolution: Skills in negotiating effectively with various parties and resolving conflicts in a constructive manner. Project Management: Knowledge in planning and executing projects, ensuring they are completed on time, within budget, and meet the desired objectives. Communication and Interpersonal Skills: Excellent verbal and written communication skills, along with the ability to build and maintain strong relationships across the organization. Innovation and Creativity: Ability to think creatively and propose innovative solutions to HR and business challenges. Risk Management: Understanding of risk assessment principles and the ability to identify and mitigate potential risks to the business. Customer Focus: Understanding internal and external customer needs, focusing on delivering solutions and services that meet these needs. Global and Cultural Awareness: Awareness of global business trends and cultural diversity, and the ability to work effectively in a multicultural environment. Ethics and Integrity: Strong ethical standards and integrity, ensuring HR practices are transparent and fair. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Feb 18, 2025
Full time
HR Business Partner Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Monday to Friday - Office Hours. About the Company and the Role: Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialize in delivering bespoke solutions for both public and private organizations in the UK and Ireland. Join us at Auxilion where your unique talents and perspectives are not just welcomed, they're celebrated! As a HR Business Partner, you will play a pivotal role in supporting our ambitious growth plans in the UK. With the company set to expand significantly over the next three years, your expertise in human resources will be crucial in driving our success. This role requires a versatile HR generalist with a strong emphasis on employee relations. You will work closely with business leaders and line managers, fostering a dynamic environment where our people can thrive and contribute to achieving shared organisational objectives. Position Responsibilities: Employee Relations: Serve as a primary point of contact for employee relations, addressing concerns and fostering a positive work environment. Conduct thorough investigations into workplace issues, ensuring these investigations are carried out with discretion, fairness, and in compliance with legal and company guidelines. Strategic Alignment: Collaborate with management to understand the company's business strategy and goals, aligning HR strategies and practices accordingly. Implement people strategies and activities that support organizational objectives and enhance company cultur Talent Management and Development: Execute our talent management framework and initiatives, including talent reviews, succession planning, and employee development, to meet the current and future needs of the business. Support business leaders to facilitate training and development programs, ensuring they are effectively tailored to enhance employee skills and align with business goals. Performance Management: Execute our performance management process, supporting leaders in providing regular feedback and career development opportunities to employees. Act as a coach and mentor to managers and employees, promoting a culture of continuous improvement and high performance. Policy and Compliance: Create and update HR policies and documentation, ensuring they are compliant with local employment laws and align with company values. Work with HR Administrator to manage administrative tasks related to UK, ensuring efficient and effective processes. Culture and Engagement: Champion a vibrant and inclusive company culture that aligns with our core values and business objectives. Develop and implement initiatives to boost employee engagement, ensuring a high level of job satisfaction and team morale. Team Support: Actively support and contribute to HR projects and other People initiatives, bringing innovative ideas and solutions to enhance the People and Talent function and services. HR Metrics and Reporting Analyse HR data to identify trends and provide insights to management, supporting data-driven decision-making. Technical Competencies: HR Information Systems Proficiency: Ability to use advanced HR software and systems for data management and analytics. Data Analysis and Reporting: Skills in analysing HR data to derive insights and inform decision-making. Employment Law Knowledge: Understanding of employment laws and regulations in the UK. This includes knowledge of compliance requirements, labour relations, and legal aspects of HR management. Talent Management Framework: Knowledge in talent evaluation and succession planning models. Performance Management Framework: Knowledge in performance evaluation systems. Ability to utilize relevant software tools to track and assess employee performance. Communication and Collaboration Tools: Proficiency in using digital communication and collaboration platforms like Microsoft Teams, or Zoom, especially in remote or hybrid work environments. Business Competencies: Strategic Thinking: Ability to align HR strategies with overall business objectives, understanding the broader business context and how HR can drive organizational success. Financial Acumen: Understanding of financial principles, budgeting, and cost-management strategies. Organizational Development: Knowledge of organizational structures, functions, and dynamics. Change Management: Familiar with change management within the organization. Problem-Solving and Decision Making: Ability to identify issues, analyse information, and develop solutions to complex problems. Skills in making informed decisions that benefit the organization. Leadership and Influence: Strong leadership skills to guide and motivate teams. Ability to influence stakeholders at all levels, including senior management. Negotiation and Conflict Resolution: Skills in negotiating effectively with various parties and resolving conflicts in a constructive manner. Project Management: Knowledge in planning and executing projects, ensuring they are completed on time, within budget, and meet the desired objectives. Communication and Interpersonal Skills: Excellent verbal and written communication skills, along with the ability to build and maintain strong relationships across the organization. Innovation and Creativity: Ability to think creatively and propose innovative solutions to HR and business challenges. Risk Management: Understanding of risk assessment principles and the ability to identify and mitigate potential risks to the business. Customer Focus: Understanding internal and external customer needs, focusing on delivering solutions and services that meet these needs. Global and Cultural Awareness: Awareness of global business trends and cultural diversity, and the ability to work effectively in a multicultural environment. Ethics and Integrity: Strong ethical standards and integrity, ensuring HR practices are transparent and fair. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
THE ROLE This role will be reporting to the Chief Compliance Officer and Deputy General Counsel, Global Head of Litigation and will be assist with developing, implementing and managing all aspects of compliance in EMEA & Asia, including providing advice to business groups and senior stakeholders on compliance related matters affecting Sotheby's business in these regions. This position will have a particular focus on financial crime compliance and will include undertaking the role of Money Laundering Reporting Officer ( MLRO ). To be successful in this role, the individual must be an experienced certified compliance professional or a qualified lawyer with extensive experience in financial crime compliance. They should have exemplary communication skills and experience in designing and implementing cross-border compliance programmes. They will also have the ability to build strong relationships with our business clients and senior stakeholders, and to give considered and practical advice on complex matters. The right person for this role will be a self-starter who has sufficient expertise and experience in this area to be able to operate autonomously and to manage a team. RESPONSIBLITIES Responsible for financial crime compliance in EMEA & Asia, including in relation to anti-money laundering and counter terrorist and proliferation financing ( AML/CTPF ), sanctions and anti-bribery and corruption ( ABC ) and corporate offences, and will work with colleagues in the Compliance Department in relation to financial crime compliance in other regions, including the US; Acting as MLRO and performing all associated responsibilities, including developing and managing Sotheby's internal suspicious activity reporting processes and record-keeping, filing suspicious activity reports ( SARs ), filing annual returns and dealing with annual levies, and supporting on any regulator audit or risk assessment or other relevant government or regulator engagement; Developing, maintaining and keeping under review, Sotheby's business wide risk assessments, policies and procedures in relation to financial crime, including AML/CTPF, sanctions and ABC, and in relation to corporate offences; Responsible for the continuous development, improvement and implementation of Sotheby's systems controls, policies, procedures and tools to mitigate financial crime risk, and partnering with Sotheby's Service Operations, Product & Technology and Date Protection / Information Security teams on the same; Managing and developing Sotheby's KYC Analyst team and equipping existing core operational functions at Sotheby's (for example, pre-sale and post-sale teams and administrators) with adequate anti-financial crime awareness and compliance; Act as point of escalation to advise on and assist with the onboarding of new clients and review of existing clients and their transactions, including regarding collection and review of client due diligence documents and screening results; resolution of screening results through automated tools (primarily, LSEG Worldcheck); review of existing client due diligence documents and ongoing screening; review and investigation of high-risk clients and transactions; and overseeing enhanced due diligence and recommendations to local senior management on approval of client onboarding or transactions; Oversight of regulatory affairs in the relevant region, including for example, FCA related matters, acceptance of crypto-currencies and sale of non-fungible tokens ( NFTs ), and advising on and managing related policies, procedures and escalations; Maintaining in-depth knowledge of relevant financial crime and corporate offence regulations, laws and regimes, and updating relevant staff on any relevant changes and best practices; Assisting with developing, maintaining, and delivering an education and training programme to inform employees on financial crime and other legal, regulatory and ethical matters that exist or which are likely to become relevant and which fall withing the remit of the Compliance Department, and maintenance of training records for the same; Assisting with maintaining Sotheby's Code of Business Conduct and non-financial crime compliance policies and procedures (including, for example, anti-trust, conflicts of interest and property due diligence) to ensure that the company and its employees have sufficient information and guidance to allow them to comply with applicable laws and regulations and company-wide policies and ethical standards; Providing accurate and timely advice and guidance to Sotheby's staff on issues arising from compliance policy areas and subject matters within the responsibility of the Compliance Department; Assisting with designing and implementing procedures to monitor and audit the efficacy of the Compliance program, detect issues, violations and areas for improvement relating to policies or legal, regulatory or ethical requirements, particularly in relation to financial crime; Supporting senior stakeholders on larger projects by providing assistance and advice in connection with compliance related aspects; Taking an active role in knowledge sharing, thought leadership and practice development to ensure Sotheby's remains abreast of developments in or updates to laws, regulations and practices in relation to financial crime and corporate offences, and assisting with the same for other matters falling within the remit of the Compliance Department; Ensuring appropriate record retention and management. IDEAL EXPERIENCE & COMPETENCIES 8 plus years of either (a) compliance experience in the regulated sector with relevant qualifications (ICA AML certificate or Certified MLRO or CAMS); or (b) post-qualification experience in a regulatory and / or financial crime practice area at a leading UK or European commercial law firm (current in-house lawyers will be considered provided they have significant prior experience in private practice and currently work or have previously worked in the regulated sector); The ideal candidate will have previous experience of being an MLRO and / or of implementing cross-border compliance programmes, with a particular focus on financial crime compliance; Proficiency and experience in using relevant screening tools (for example, LSEG Worldcheck, Dow Jones, Lexis Nexis); Experience in transaction monitoring, in particular of block chain transactions, and fraud detection; Excellent analytical and written skills are vital, able to produce clear, high-quality writing; advanced communication and presenting skills are also important; Ability to assess and balance commercial and regulatory risks, to think strategically and to clearly and concisely provide advice, often in time pressured circumstances; Ability to provide clear guidance and workable, commercial solutions on complex and sensitive issues; Excellent relationship management and people skills, experience of managing a team, team player mentality with the ability to work alongside colleagues, and with clients, their representatives and other stakeholders; Maintaining excellent stakeholder management and communication skills with the ability to bring all stakeholders on board; Professional and calm manner; able to multi-task and prioritise and capable of working independently across Europe, the Middle East and Asia, and accommodating of other time zones when necessary; Additional language skills helpful; Art law / art industry experience is not required.
Feb 16, 2025
Full time
THE ROLE This role will be reporting to the Chief Compliance Officer and Deputy General Counsel, Global Head of Litigation and will be assist with developing, implementing and managing all aspects of compliance in EMEA & Asia, including providing advice to business groups and senior stakeholders on compliance related matters affecting Sotheby's business in these regions. This position will have a particular focus on financial crime compliance and will include undertaking the role of Money Laundering Reporting Officer ( MLRO ). To be successful in this role, the individual must be an experienced certified compliance professional or a qualified lawyer with extensive experience in financial crime compliance. They should have exemplary communication skills and experience in designing and implementing cross-border compliance programmes. They will also have the ability to build strong relationships with our business clients and senior stakeholders, and to give considered and practical advice on complex matters. The right person for this role will be a self-starter who has sufficient expertise and experience in this area to be able to operate autonomously and to manage a team. RESPONSIBLITIES Responsible for financial crime compliance in EMEA & Asia, including in relation to anti-money laundering and counter terrorist and proliferation financing ( AML/CTPF ), sanctions and anti-bribery and corruption ( ABC ) and corporate offences, and will work with colleagues in the Compliance Department in relation to financial crime compliance in other regions, including the US; Acting as MLRO and performing all associated responsibilities, including developing and managing Sotheby's internal suspicious activity reporting processes and record-keeping, filing suspicious activity reports ( SARs ), filing annual returns and dealing with annual levies, and supporting on any regulator audit or risk assessment or other relevant government or regulator engagement; Developing, maintaining and keeping under review, Sotheby's business wide risk assessments, policies and procedures in relation to financial crime, including AML/CTPF, sanctions and ABC, and in relation to corporate offences; Responsible for the continuous development, improvement and implementation of Sotheby's systems controls, policies, procedures and tools to mitigate financial crime risk, and partnering with Sotheby's Service Operations, Product & Technology and Date Protection / Information Security teams on the same; Managing and developing Sotheby's KYC Analyst team and equipping existing core operational functions at Sotheby's (for example, pre-sale and post-sale teams and administrators) with adequate anti-financial crime awareness and compliance; Act as point of escalation to advise on and assist with the onboarding of new clients and review of existing clients and their transactions, including regarding collection and review of client due diligence documents and screening results; resolution of screening results through automated tools (primarily, LSEG Worldcheck); review of existing client due diligence documents and ongoing screening; review and investigation of high-risk clients and transactions; and overseeing enhanced due diligence and recommendations to local senior management on approval of client onboarding or transactions; Oversight of regulatory affairs in the relevant region, including for example, FCA related matters, acceptance of crypto-currencies and sale of non-fungible tokens ( NFTs ), and advising on and managing related policies, procedures and escalations; Maintaining in-depth knowledge of relevant financial crime and corporate offence regulations, laws and regimes, and updating relevant staff on any relevant changes and best practices; Assisting with developing, maintaining, and delivering an education and training programme to inform employees on financial crime and other legal, regulatory and ethical matters that exist or which are likely to become relevant and which fall withing the remit of the Compliance Department, and maintenance of training records for the same; Assisting with maintaining Sotheby's Code of Business Conduct and non-financial crime compliance policies and procedures (including, for example, anti-trust, conflicts of interest and property due diligence) to ensure that the company and its employees have sufficient information and guidance to allow them to comply with applicable laws and regulations and company-wide policies and ethical standards; Providing accurate and timely advice and guidance to Sotheby's staff on issues arising from compliance policy areas and subject matters within the responsibility of the Compliance Department; Assisting with designing and implementing procedures to monitor and audit the efficacy of the Compliance program, detect issues, violations and areas for improvement relating to policies or legal, regulatory or ethical requirements, particularly in relation to financial crime; Supporting senior stakeholders on larger projects by providing assistance and advice in connection with compliance related aspects; Taking an active role in knowledge sharing, thought leadership and practice development to ensure Sotheby's remains abreast of developments in or updates to laws, regulations and practices in relation to financial crime and corporate offences, and assisting with the same for other matters falling within the remit of the Compliance Department; Ensuring appropriate record retention and management. IDEAL EXPERIENCE & COMPETENCIES 8 plus years of either (a) compliance experience in the regulated sector with relevant qualifications (ICA AML certificate or Certified MLRO or CAMS); or (b) post-qualification experience in a regulatory and / or financial crime practice area at a leading UK or European commercial law firm (current in-house lawyers will be considered provided they have significant prior experience in private practice and currently work or have previously worked in the regulated sector); The ideal candidate will have previous experience of being an MLRO and / or of implementing cross-border compliance programmes, with a particular focus on financial crime compliance; Proficiency and experience in using relevant screening tools (for example, LSEG Worldcheck, Dow Jones, Lexis Nexis); Experience in transaction monitoring, in particular of block chain transactions, and fraud detection; Excellent analytical and written skills are vital, able to produce clear, high-quality writing; advanced communication and presenting skills are also important; Ability to assess and balance commercial and regulatory risks, to think strategically and to clearly and concisely provide advice, often in time pressured circumstances; Ability to provide clear guidance and workable, commercial solutions on complex and sensitive issues; Excellent relationship management and people skills, experience of managing a team, team player mentality with the ability to work alongside colleagues, and with clients, their representatives and other stakeholders; Maintaining excellent stakeholder management and communication skills with the ability to bring all stakeholders on board; Professional and calm manner; able to multi-task and prioritise and capable of working independently across Europe, the Middle East and Asia, and accommodating of other time zones when necessary; Additional language skills helpful; Art law / art industry experience is not required.
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Feb 03, 2025
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Job Title: Contested Probate Solicitor / Senior Associate Salary: 50,000 - 85,000 DOE & PQE + bonus Hours: Full Time Location: Bristol / Southwest area - Hybrid / remote Job Reference: CWS412 OVERVIEW A top Legal 500 firm require an experience Contentious probate Solicitor. You will be handling high-quality work with high-net-worth clients with manageable realistic team targets rather than individual targets. The firm does not focus solely on your billings, they value quality work, performance and outcomes over strict monitoring of KPIs. A KPI driven environment is NOT what they want for their staff. On top of this, the firm values work life balance and career progression. Offering clear career development plans tailored to your goals, flexible hours, ability to work from home, Private counselling, Yoga classes and loads more. They work with an open door policy, your voice and suggestions are always valued, they encourage innovation. YOUR DAY TO DAY Manage a varied caseload of contested probate cases, ensuring compliance with legal and regulatory frameworks. Your focus will be Contested Probate, however you may also be required to pick up other files within Dispute Resolution and assist the wider team. Engage in negotiations and mediation's to resolve disputes amicably wherever possible. Represent clients confidently in court proceedings, presenting clear and compelling arguments. Resolve conflicts involving estate administrators and executors, guiding clients through complex processes. Estate administrator and executor disputes. Farming and property inheritance disputes. Trust disputes and disputes between executors or trustees Will disputes and contesting the validity of wills. Claims on estates with no will. Representing individuals excluded from a will or addressing mistakes, lost, or destroyed wills. Build and maintain strong client relationships, offering empathetic, solution-focused support. Collaborate with colleagues to resolve cases efficiently. Ensure compliance with legal procedures and deadlines while delivering exceptional client service. Stay updated on probate and inheritance laws to provide accurate and up-to-date advice. Mentor and guide junior solicitors, sharing knowledge and best practices in contested probate law Contribute to the firm's business development efforts through networking, client relationship management, and marketing initiatives. EXPERIENCE REQUIRED Qualified Solicitor or equivalent with significant experience in contested probate law and a proven track record in dispute resolution. Member of ACTAPS or STEP preferred but not essential Adept at business development and fostering strong client relationships. Strong understanding of the legal processes in probate and inheritance disputes. Excellent negotiation and advocacy skills, with the ability to represent clients effectively in court. Demonstrated leadership abilities, including experience mentoring and guiding junior colleagues. Ability to manage a diverse caseload, maintaining attention to detail and meeting deadlines. IN RETURN Flexible hours & Hybrid working 25 days holiday + bank + Christmas closure + option to buy and sell more. Enhanced Life assurance 4x salary Enhanced employer pension contribution 4% Enhanced Maternity / Paternity / Adoption leave Private Counselling, metal health wellbeing Healthcare cash plan Annual parties with awards and celebrations Yoga Discounted legal services Loads more! For more details please contact: removed) If you are looking for a new opportunity, but this does not align with your requirements, please visit our website or 'Cait Woodrow-smith' LinkedIn page.
Jan 29, 2025
Full time
Job Title: Contested Probate Solicitor / Senior Associate Salary: 50,000 - 85,000 DOE & PQE + bonus Hours: Full Time Location: Bristol / Southwest area - Hybrid / remote Job Reference: CWS412 OVERVIEW A top Legal 500 firm require an experience Contentious probate Solicitor. You will be handling high-quality work with high-net-worth clients with manageable realistic team targets rather than individual targets. The firm does not focus solely on your billings, they value quality work, performance and outcomes over strict monitoring of KPIs. A KPI driven environment is NOT what they want for their staff. On top of this, the firm values work life balance and career progression. Offering clear career development plans tailored to your goals, flexible hours, ability to work from home, Private counselling, Yoga classes and loads more. They work with an open door policy, your voice and suggestions are always valued, they encourage innovation. YOUR DAY TO DAY Manage a varied caseload of contested probate cases, ensuring compliance with legal and regulatory frameworks. Your focus will be Contested Probate, however you may also be required to pick up other files within Dispute Resolution and assist the wider team. Engage in negotiations and mediation's to resolve disputes amicably wherever possible. Represent clients confidently in court proceedings, presenting clear and compelling arguments. Resolve conflicts involving estate administrators and executors, guiding clients through complex processes. Estate administrator and executor disputes. Farming and property inheritance disputes. Trust disputes and disputes between executors or trustees Will disputes and contesting the validity of wills. Claims on estates with no will. Representing individuals excluded from a will or addressing mistakes, lost, or destroyed wills. Build and maintain strong client relationships, offering empathetic, solution-focused support. Collaborate with colleagues to resolve cases efficiently. Ensure compliance with legal procedures and deadlines while delivering exceptional client service. Stay updated on probate and inheritance laws to provide accurate and up-to-date advice. Mentor and guide junior solicitors, sharing knowledge and best practices in contested probate law Contribute to the firm's business development efforts through networking, client relationship management, and marketing initiatives. EXPERIENCE REQUIRED Qualified Solicitor or equivalent with significant experience in contested probate law and a proven track record in dispute resolution. Member of ACTAPS or STEP preferred but not essential Adept at business development and fostering strong client relationships. Strong understanding of the legal processes in probate and inheritance disputes. Excellent negotiation and advocacy skills, with the ability to represent clients effectively in court. Demonstrated leadership abilities, including experience mentoring and guiding junior colleagues. Ability to manage a diverse caseload, maintaining attention to detail and meeting deadlines. IN RETURN Flexible hours & Hybrid working 25 days holiday + bank + Christmas closure + option to buy and sell more. Enhanced Life assurance 4x salary Enhanced employer pension contribution 4% Enhanced Maternity / Paternity / Adoption leave Private Counselling, metal health wellbeing Healthcare cash plan Annual parties with awards and celebrations Yoga Discounted legal services Loads more! For more details please contact: removed) If you are looking for a new opportunity, but this does not align with your requirements, please visit our website or 'Cait Woodrow-smith' LinkedIn page.
This is an exciting opportunity for an individual to join our client's Risk & Compliance team, working closely with & reporting into the Risk & Compliance Manager, supporting them in promoting & embedding a culture of compliance within the firm & ensure that everyone is aware of their risk & compliance responsibilities You will be responsible for producing policies, procedures, communication & training materials to improve risk & compliance knowledge across the firm, administration of the CQS accreditation & oversee amendment & updates to the office manual, policies, procedures & terms of business In addition you will assist with maintaining the firm's central register's, delivering risk & compliance training, handling day to day queries on a broad range of risk & compliance matters, including but not limited to: anti-money laundering & client due diligence; data protection & information security, conflicts of interest & confidentiality; professional ethics & risk management general &source of funds/wealth checksFor the right person there will be career progression as it forms part of the firm's succession planning strategy.Ideally you will have experience of working in risk & compliance with an associated qualification, competent IT skills in Microsoft Office with the ability to work independently but also with other members in the team.You will be highly organised, possess excellent communication skills with the ability to prioritise effectively as well as analytical & solution focused. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
Dec 17, 2022
Full time
This is an exciting opportunity for an individual to join our client's Risk & Compliance team, working closely with & reporting into the Risk & Compliance Manager, supporting them in promoting & embedding a culture of compliance within the firm & ensure that everyone is aware of their risk & compliance responsibilities You will be responsible for producing policies, procedures, communication & training materials to improve risk & compliance knowledge across the firm, administration of the CQS accreditation & oversee amendment & updates to the office manual, policies, procedures & terms of business In addition you will assist with maintaining the firm's central register's, delivering risk & compliance training, handling day to day queries on a broad range of risk & compliance matters, including but not limited to: anti-money laundering & client due diligence; data protection & information security, conflicts of interest & confidentiality; professional ethics & risk management general &source of funds/wealth checksFor the right person there will be career progression as it forms part of the firm's succession planning strategy.Ideally you will have experience of working in risk & compliance with an associated qualification, competent IT skills in Microsoft Office with the ability to work independently but also with other members in the team.You will be highly organised, possess excellent communication skills with the ability to prioritise effectively as well as analytical & solution focused. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
Client Operations Administrator - Global Trade & Receivables Finance Some careers are more impactful than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced individual to join this team in the role of Client Operations Administrator - GTRF UK. The role of the Client Operations Administrator is to process work received into the area, meeting productivity and quality targets. Key deadlines must be met each day in order that all work is successfully completed. Thereafter to take follow up action to ensure outstanding queries are resolved and customer accounts are effectively maintained. Your responsibilities will include: To accurately "code" payments to the correct client/customer using various enquiry screens Prepare and bank all cheques received into the business on a daily basis To accurately and efficiently reconcile customer accounts Manage your own time working with others as part of a team. Deal with physical post and speak with customers/ colleagues on the phone. Requirements The ideal candidate for this role will have: Strong Microsoft Word, Excel and Outlook skills. Experience working within a team and being able to prioritise work tasks Telephony/ Financial services experience is not essential but would be advantageous The base location for this Hybrid working role is Worthing. You must be able to work in our Worthing office at least 2 days per week and therefore live within a commutable distance of our Worthing office. You'll achieve more when you join HSBC. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!
Dec 12, 2022
Full time
Client Operations Administrator - Global Trade & Receivables Finance Some careers are more impactful than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced individual to join this team in the role of Client Operations Administrator - GTRF UK. The role of the Client Operations Administrator is to process work received into the area, meeting productivity and quality targets. Key deadlines must be met each day in order that all work is successfully completed. Thereafter to take follow up action to ensure outstanding queries are resolved and customer accounts are effectively maintained. Your responsibilities will include: To accurately "code" payments to the correct client/customer using various enquiry screens Prepare and bank all cheques received into the business on a daily basis To accurately and efficiently reconcile customer accounts Manage your own time working with others as part of a team. Deal with physical post and speak with customers/ colleagues on the phone. Requirements The ideal candidate for this role will have: Strong Microsoft Word, Excel and Outlook skills. Experience working within a team and being able to prioritise work tasks Telephony/ Financial services experience is not essential but would be advantageous The base location for this Hybrid working role is Worthing. You must be able to work in our Worthing office at least 2 days per week and therefore live within a commutable distance of our Worthing office. You'll achieve more when you join HSBC. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!
The Company: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation. The Job: On behalf of our client we are searching for a Compliance Administrator, to join them in their conflicts team. Within this team they deal with all tasks associated with taking on new clients and matters, such as conflict checking, client due diligence, and source of funds checks. Your main responsibilities in this role will include: * Monitor and analyse matter risk assessments being completed at the start of each matter and prior to completion monies being sent. * Follow business acceptance procedures for all clients take proactive steps to help ensure that fee earning teams understood those procedures and are compliant. * To liaise with fee earners to make informed decisions about whether CDD requirements have been met and mitigate any risks that are identified in client or matter risk assessments * To review and analyse CDD documents to ensure compliance with anti-money laundering regulations, identifying what is missing, seeking enhanced information, necessary and referring where necessary. * To review company information databases, research organisations, and conduct electronic verification searches on clients and third parties using bespoke software. * Advise fee earners on complex CDD requirements including identifying layered beneficial ownership. The Person: For this role, our client is seeking someone who has gained some experience in conflict checking and KYC * Strong organisational skills and the ability to prioritise workload & excellent communication skills * Ability to work well under pressure and to deadlines in a fast paced environment. * Accurate data inputting, attention to detail and accuracy. The Benefits: Contributory Pension, Group Life, Private Medical Insurance, 25 days holiday & a flexible benefits scheme. The Hours: Monday - Friday 9am - 5pm, 35 hours per week The Location: Central Bristol, no car parking. (this is currently working from home so laptap or PC will be required, but will move back into their centrally based offices in Bristol once lockdown restrictions ease) The Salary: Up to £24,000
Dec 08, 2021
Full time
The Company: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation. The Job: On behalf of our client we are searching for a Compliance Administrator, to join them in their conflicts team. Within this team they deal with all tasks associated with taking on new clients and matters, such as conflict checking, client due diligence, and source of funds checks. Your main responsibilities in this role will include: * Monitor and analyse matter risk assessments being completed at the start of each matter and prior to completion monies being sent. * Follow business acceptance procedures for all clients take proactive steps to help ensure that fee earning teams understood those procedures and are compliant. * To liaise with fee earners to make informed decisions about whether CDD requirements have been met and mitigate any risks that are identified in client or matter risk assessments * To review and analyse CDD documents to ensure compliance with anti-money laundering regulations, identifying what is missing, seeking enhanced information, necessary and referring where necessary. * To review company information databases, research organisations, and conduct electronic verification searches on clients and third parties using bespoke software. * Advise fee earners on complex CDD requirements including identifying layered beneficial ownership. The Person: For this role, our client is seeking someone who has gained some experience in conflict checking and KYC * Strong organisational skills and the ability to prioritise workload & excellent communication skills * Ability to work well under pressure and to deadlines in a fast paced environment. * Accurate data inputting, attention to detail and accuracy. The Benefits: Contributory Pension, Group Life, Private Medical Insurance, 25 days holiday & a flexible benefits scheme. The Hours: Monday - Friday 9am - 5pm, 35 hours per week The Location: Central Bristol, no car parking. (this is currently working from home so laptap or PC will be required, but will move back into their centrally based offices in Bristol once lockdown restrictions ease) The Salary: Up to £24,000
STRATEGIC RESOURCES EUROPEAN RECRUITMENT CONSULTANTS LTD
Department Secretary / Marine Assurance Coordinator (12 Month Contract) Job Description Coordinate and assist with completion of visa applications Arrange booking for medicals and if required keep track of offshore survivals courses when completed Raise requisitions, purchase orders and receipting Assist setting up new start and arrange familiarisation required in OneFleet and keep track until completion Generate word documents, spreadsheets, presentations and other media to support department activities Ensure all department documents comply with quality formatting requirements and reformat when required General administration duties including ordering stationery, filing, archiving, photocopying, compilation of documents, proof reading, schedule meetings and taking minutes of meetings Manage Quality and HSE G\drive access and applications Process vessel charitable donations Produce monthly charitable donation Key Performance Indicators (KPIs) Produce monthly environmental KPIs data into Synergi Assist in the facilitation of QHSE departmental audits (internal / external) Manage and update the QHSE POP pages Organise and collate presentation for the annual management review meeting Issue and filing of QHSES notices, and release them onto the OneFleet Rest Of the World (ROW) portal (SharePoint) Book offline travel for all OneFleet ROW onshore personnel Assist and support ROW onshore personnel for travel queries Liaise with the Global travel agency when required Feedback issues to the Global travel team Liaise with Vessel Master for updates onto Marine Assurance Matrix Responsible for ensuring that assurance systems are maintained and up to date Manage and control audits Update Marine Assurance Matrix on the portal and ensure all links works and are up to date Processing RADR forms - completing billing spreadsheet, assigning referencing Contact vessel owners to request documentation for Marine Assurance assessment Responsible for identifying and implementing improvements to the assurance scheme Develop and distribute monthly vessel assurance stats pack Comply with OneFleet Business Management System (BMS) Liaise when applicable with BMS team to provide latest revision of a document Assist and support of procedural and process maps development, maintenance and improvements as required Provide cover for other administration team members absence Support OneFleet to deliver business initiatives as required Any other tasks/duties when required by the Information Management Manager and/or Quality and HSE Managers Experience Required Proficiency in MS, Office 365 Word, Excel and PowerPoint, Power BI and SharePoint Able to work independently and as part of a team Ability to prioritise tasks or identify conflicts in delivery of tasks
Dec 07, 2021
Full time
Department Secretary / Marine Assurance Coordinator (12 Month Contract) Job Description Coordinate and assist with completion of visa applications Arrange booking for medicals and if required keep track of offshore survivals courses when completed Raise requisitions, purchase orders and receipting Assist setting up new start and arrange familiarisation required in OneFleet and keep track until completion Generate word documents, spreadsheets, presentations and other media to support department activities Ensure all department documents comply with quality formatting requirements and reformat when required General administration duties including ordering stationery, filing, archiving, photocopying, compilation of documents, proof reading, schedule meetings and taking minutes of meetings Manage Quality and HSE G\drive access and applications Process vessel charitable donations Produce monthly charitable donation Key Performance Indicators (KPIs) Produce monthly environmental KPIs data into Synergi Assist in the facilitation of QHSE departmental audits (internal / external) Manage and update the QHSE POP pages Organise and collate presentation for the annual management review meeting Issue and filing of QHSES notices, and release them onto the OneFleet Rest Of the World (ROW) portal (SharePoint) Book offline travel for all OneFleet ROW onshore personnel Assist and support ROW onshore personnel for travel queries Liaise with the Global travel agency when required Feedback issues to the Global travel team Liaise with Vessel Master for updates onto Marine Assurance Matrix Responsible for ensuring that assurance systems are maintained and up to date Manage and control audits Update Marine Assurance Matrix on the portal and ensure all links works and are up to date Processing RADR forms - completing billing spreadsheet, assigning referencing Contact vessel owners to request documentation for Marine Assurance assessment Responsible for identifying and implementing improvements to the assurance scheme Develop and distribute monthly vessel assurance stats pack Comply with OneFleet Business Management System (BMS) Liaise when applicable with BMS team to provide latest revision of a document Assist and support of procedural and process maps development, maintenance and improvements as required Provide cover for other administration team members absence Support OneFleet to deliver business initiatives as required Any other tasks/duties when required by the Information Management Manager and/or Quality and HSE Managers Experience Required Proficiency in MS, Office 365 Word, Excel and PowerPoint, Power BI and SharePoint Able to work independently and as part of a team Ability to prioritise tasks or identify conflicts in delivery of tasks
