Job Description Senior Information Security Analyst Our Client is a leading global company specialising in pharma products. They are looking to recruit a Senior Information Security Analyst with at least 5 to 7 years of expertise in Technology Security. The Senior Information Security Analyst is responsible for maintaining information security policies, architecture, technical standards, controls, solutions, guidelines, procedures, and other elements necessary to maintain security posture. Responsible for assessing information risk and facilitating remediation of vulnerabilities and risks across the organization. Accountable for coordinating security measures to protect our computer infrastructure and information systems, ensuring an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management, including evaluating vendor risk, examining vendor contracts, understanding third-party risk, and data privacy issues. This individual serves as an expert on cybersecurity protection, detection, response, and recovery, coordinating penetration testing and managing cybersecurity analysts to detect, mitigate, and analyze threats. Works closely with other teams to develop controls such as firewalls, data leakage prevention, patching, encryption, vulnerability scanning, and configuration of security tools. Prior experience in an international enterprise environment is essential. Responsibilities Collaborate with IT teams to design and implement the company's cybersecurity strategy. Identify and address security gaps through ongoing monitoring and enhancements. Manage access to privileged accounts and audit activities to meet regulatory requirements. Evaluate and implement cybersecurity solutions to maintain confidentiality, integrity, and availability. Participate in proofs-of-concept for new security technologies. Develop and test security incident response plans, acting as incident response leader. Develop security, risk, and compliance reports and alerts. Review policies and procedures annually for security compliance. Develop, test, and implement disaster recovery procedures. Manage cybersecurity projects to ensure timely delivery within budget. Perform or coordinate security assessments, penetration tests, and vulnerability scans. Ensure compliance with frameworks like COBIT, NIST, ISO, PCI, GDPR, HIPAA, etc. Provide internal support for security issues within SLAs. Evaluate and implement CIS controls as needed. Contribute to cybersecurity strategic planning and budgeting. Follow change management policies. Qualifications Bachelor's degree required; advanced degree highly desirable. Minimum 5 years experience in Information Security. Proficiency in security frameworks like NIST, implementing and auditing security measures. Knowledge of Cisco networking, firewalls, VPN, DLP, IDS/IPS, SIEM, and related technologies. Experience with identity access management solutions such as SAML, OAuth. Relevant security certifications (e.g., CISSP, CISM, CEH) are highly desirable. Ability to analyze and recommend security improvements. Desired Qualifications Certifications like CISSP, NIST CSF, CCSP, CEH. Knowledge of cloud security (AWS, GCP, Azure). Experience managing Cisco ELA products, Splunk, SolarWinds, Varonis, Darktrace. Experience in HIPAA/FDA regulated environments. Competencies Motivation, initiative, administrative skills, interpersonal skills, self-management, thinking skills, customer orientation, adaptability, problem-solving, and effective communication are essential for success in this role. This UK-based role is located at the Central London offices of the client, with current remote working arrangements. The salary range is £70K - £85K. Please send your CV in Word format, along with your salary expectations and availability.
Jul 05, 2025
Full time
Job Description Senior Information Security Analyst Our Client is a leading global company specialising in pharma products. They are looking to recruit a Senior Information Security Analyst with at least 5 to 7 years of expertise in Technology Security. The Senior Information Security Analyst is responsible for maintaining information security policies, architecture, technical standards, controls, solutions, guidelines, procedures, and other elements necessary to maintain security posture. Responsible for assessing information risk and facilitating remediation of vulnerabilities and risks across the organization. Accountable for coordinating security measures to protect our computer infrastructure and information systems, ensuring an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management, including evaluating vendor risk, examining vendor contracts, understanding third-party risk, and data privacy issues. This individual serves as an expert on cybersecurity protection, detection, response, and recovery, coordinating penetration testing and managing cybersecurity analysts to detect, mitigate, and analyze threats. Works closely with other teams to develop controls such as firewalls, data leakage prevention, patching, encryption, vulnerability scanning, and configuration of security tools. Prior experience in an international enterprise environment is essential. Responsibilities Collaborate with IT teams to design and implement the company's cybersecurity strategy. Identify and address security gaps through ongoing monitoring and enhancements. Manage access to privileged accounts and audit activities to meet regulatory requirements. Evaluate and implement cybersecurity solutions to maintain confidentiality, integrity, and availability. Participate in proofs-of-concept for new security technologies. Develop and test security incident response plans, acting as incident response leader. Develop security, risk, and compliance reports and alerts. Review policies and procedures annually for security compliance. Develop, test, and implement disaster recovery procedures. Manage cybersecurity projects to ensure timely delivery within budget. Perform or coordinate security assessments, penetration tests, and vulnerability scans. Ensure compliance with frameworks like COBIT, NIST, ISO, PCI, GDPR, HIPAA, etc. Provide internal support for security issues within SLAs. Evaluate and implement CIS controls as needed. Contribute to cybersecurity strategic planning and budgeting. Follow change management policies. Qualifications Bachelor's degree required; advanced degree highly desirable. Minimum 5 years experience in Information Security. Proficiency in security frameworks like NIST, implementing and auditing security measures. Knowledge of Cisco networking, firewalls, VPN, DLP, IDS/IPS, SIEM, and related technologies. Experience with identity access management solutions such as SAML, OAuth. Relevant security certifications (e.g., CISSP, CISM, CEH) are highly desirable. Ability to analyze and recommend security improvements. Desired Qualifications Certifications like CISSP, NIST CSF, CCSP, CEH. Knowledge of cloud security (AWS, GCP, Azure). Experience managing Cisco ELA products, Splunk, SolarWinds, Varonis, Darktrace. Experience in HIPAA/FDA regulated environments. Competencies Motivation, initiative, administrative skills, interpersonal skills, self-management, thinking skills, customer orientation, adaptability, problem-solving, and effective communication are essential for success in this role. This UK-based role is located at the Central London offices of the client, with current remote working arrangements. The salary range is £70K - £85K. Please send your CV in Word format, along with your salary expectations and availability.
We are hiring a Principal Machine Learning Engineer to work on cutting-edge Research & Development. As innovators in speech technology, our mission is to Understand Every Voice-a vision that has propelled us to be world leaders of Voice AI, with STT, TTS, and Flow; our brand new Conversational AI platform. Fuelled by innovation, inclusivity, and a passion for making a global impact through world-leading Speech AI, we're looking for an experienced Machine Learning Engineer to accelerate our efforts towards exceptional speech solutions. Our Modelling Team trains diverse models, including large self-supervised ones, supporting Speechmatics towards being the most accurate speech recognition system globally. It also ensures their deployment into production, working with the latest developments in ML, but also with the best engineering practices for software engineering and model serving. What you'll be doing: Drive diverse groups of engineers to achieve ambitious goals; you will work on complex R&D projects, and guide others by defining research milestones and collaborating together. Raise the bar for machine learning at Speechmatics, by applying your innovative ideas and experiences to improve the efficiency, effectiveness, and best practices across all of our machine learning teams. Set a forward-thinking vision for Speechmatics' business as a world leader in Voice AI; with your passion and understanding of the latest machine learning developments, you will influence our product and technical direction. Grow the engineers around you through mentorship and support, ensuring we are all continuously improving together. This position allows you to influence what the ML team is working towards, and to efficiently leverage other engineers to increase the output of your experience. Who we are looking for: Someone who can act as a tech lead and use their experience to be not only an example for their coworkers, but also a guardrail. Demonstrated experience in collaboratively pursuing ambitiousR&D agendas. Balances attention to detail with a view on the big-picture, long-term company vision, and is able to relate company goals to the goals of the team members they work with. Deep understanding of the modern Machine Learning stack, for example: - Knowledge of contemporary transformer architectures (e.g., GQA, KV-caching) and best practices. - Expertise in distributed training techniques. - Familiarity with optimisation strategies for model inference (e.g., dynamic batching, flash attention, speculative decoding). With preferred backgrounds covering some of the following: - Publications in top-tier conferences. - Contributions to popular open-source repositories. - Exceptional technical writing skills as evidenced by relevant publications or blogs. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Have you worked for Speechmatics in the past? Select Are you currently a Speechmatics employee? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select What is your religion? Select By checking this box, I consent to Speechmatics collecting, storing, and processing my responses to the demographic data surveys above.
Jul 05, 2025
Full time
We are hiring a Principal Machine Learning Engineer to work on cutting-edge Research & Development. As innovators in speech technology, our mission is to Understand Every Voice-a vision that has propelled us to be world leaders of Voice AI, with STT, TTS, and Flow; our brand new Conversational AI platform. Fuelled by innovation, inclusivity, and a passion for making a global impact through world-leading Speech AI, we're looking for an experienced Machine Learning Engineer to accelerate our efforts towards exceptional speech solutions. Our Modelling Team trains diverse models, including large self-supervised ones, supporting Speechmatics towards being the most accurate speech recognition system globally. It also ensures their deployment into production, working with the latest developments in ML, but also with the best engineering practices for software engineering and model serving. What you'll be doing: Drive diverse groups of engineers to achieve ambitious goals; you will work on complex R&D projects, and guide others by defining research milestones and collaborating together. Raise the bar for machine learning at Speechmatics, by applying your innovative ideas and experiences to improve the efficiency, effectiveness, and best practices across all of our machine learning teams. Set a forward-thinking vision for Speechmatics' business as a world leader in Voice AI; with your passion and understanding of the latest machine learning developments, you will influence our product and technical direction. Grow the engineers around you through mentorship and support, ensuring we are all continuously improving together. This position allows you to influence what the ML team is working towards, and to efficiently leverage other engineers to increase the output of your experience. Who we are looking for: Someone who can act as a tech lead and use their experience to be not only an example for their coworkers, but also a guardrail. Demonstrated experience in collaboratively pursuing ambitiousR&D agendas. Balances attention to detail with a view on the big-picture, long-term company vision, and is able to relate company goals to the goals of the team members they work with. Deep understanding of the modern Machine Learning stack, for example: - Knowledge of contemporary transformer architectures (e.g., GQA, KV-caching) and best practices. - Expertise in distributed training techniques. - Familiarity with optimisation strategies for model inference (e.g., dynamic batching, flash attention, speculative decoding). With preferred backgrounds covering some of the following: - Publications in top-tier conferences. - Contributions to popular open-source repositories. - Exceptional technical writing skills as evidenced by relevant publications or blogs. We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you. Who we are: Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case - making it the go-to solution to harness useful information from speech. Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we'll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance. We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster. This is only the beginning; we're looking for amazing people like you to continue our journey What we can offer you: No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work. We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical, and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance and reproductive health services) to ensure they have the time and financial resources needed to care for their growing families. At Speechmatics, our mission is simple: Understand Every Voice out there. That's not just about our tech - it's the heart and soul of who we are.We welcome different experiences, viewpoints, and identities. For us, it's not just the right thing to do; it's our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone - no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don't just open the door to diversity - we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We're building a place where every voice not only gets heard but is also respected and valued. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. Create a Job Alert Interested in building your career at Speechmatics? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about us? Select Are you authorised to work in the country where this job is located? Select Have you worked for Speechmatics in the past? Select Are you currently a Speechmatics employee? Select Would you like to make us aware of any adjustments needed for your interview process? Demographic Questions (Europe) We want to make Speechmatics a place where everyone can do their best work, by bringing together diversity of thought and experience and creating an inclusive environment where our people can thrive. Therefore, we would like you to complete these optional questions. Answers are anonymous and not linked to you or your application in anyway. The information you decide to submit will not affect your application but will help us to understand how we are doing when attracting talent. We are an equal opportunity employer and value people of all identities and backgrounds at our company. How old are you? Select What is your gender identity? Select Do you identify as trans? Select What is your ethnicity? Select How would you describe your sexual orientation? Select Do you consider yourself to have a long-term health condition, impairment or disability? Select What is your religion? Select By checking this box, I consent to Speechmatics collecting, storing, and processing my responses to the demographic data surveys above.
As the Head of Projects, you'll lead and manage most of the company's inter-departmental projects. This includes managing a project team in all aspects of project planning, execution, and delivery. You'll play a crucial role in ensuring the successful completion of inter-departmental projects while achieving the desired outcomes by meeting technology, client, and business expectations. Chief Information and Technology Officer Lead and oversee critical inter-departmental company projects throughout their lifecycle from inception to completion. Develop and implement project plans, including defining scope, objectives, and deliverables. Coordinate and collaborate with cross-functional teams, including project managers, engineers, and stakeholders. Allocate resources effectively to ensure project milestones and deadlines are met. Manage profit and loss responsibility for each project and return on investment (ROI) for the board and Senior Management Team to measure against key performance indicators (KPIs) and success. Lead regular project status meetings and provide timely updates to the Senior Management Team and stakeholders. Monitor the progress of projects, identify any risks, and create strategies to reduce exposure to risks. Build and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration. Adhere to project budgets and financial targets. Oversee technical SEO activities. Attend and lead client meetings and presentations. Responsibilities: Lead and oversee critical inter-departmental company projects throughout their lifecycle from inception to completion. Develop and implement project plans, including defining scope, objectives, and deliverables. Coordinate and collaborate with cross-functional teams, including project managers, engineers, and stakeholders. Allocate resources effectively to ensure project milestones and deadlines are met. Manage profit and loss responsibility for each project and ROI for the board and Senior Management Team to measure against KPIs and success. Lead regular project status meetings and provide timely updates to the Senior Management Team and stakeholders. Monitor the progress of projects, identify risks, and create strategies to mitigate them. Build and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration. Adhere to project budgets and financial targets. Oversee technical SEO activities. Attend and lead client meetings and presentations. Skills Required: Technically astute with experience managing complex technology and business-driven projects. Commercially focused. Financially astute. Proven record of delivering improvements in guest experience and operational efficiency. Very strong communication and collaboration skills. Data-driven in approach. Excellent problem-solving skills. Has an eye on the future. Ideal Candidate: A business or engineering degree. Project management certification such as PRINCE2 or PMI. Leadership and management experience with a diverse team. Advanced Jira / Microsoft Project skills and strong knowledge of other Microsoft packages. Apply now for the chance to join a unique team with a culture unlike any other! We are the world's leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world, with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver, which sets us apart from the competition and ensures our clients return to us time after time. As a company, we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai, and Hyderabad, and place great value on each member of our team, affectionately called our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day. Our offices are designed to foster a team atmosphere, with breakout spaces for colleagues to enjoy time together. In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace, with events, parties, and activities held year-round-including the famous SilverDoor Christmas Party, a lavish celebration at a top venue! Other benefits include: Company healthcare program with access to thousands of discounted retailers. A paid day off to celebrate your birthday.
Jul 05, 2025
Full time
As the Head of Projects, you'll lead and manage most of the company's inter-departmental projects. This includes managing a project team in all aspects of project planning, execution, and delivery. You'll play a crucial role in ensuring the successful completion of inter-departmental projects while achieving the desired outcomes by meeting technology, client, and business expectations. Chief Information and Technology Officer Lead and oversee critical inter-departmental company projects throughout their lifecycle from inception to completion. Develop and implement project plans, including defining scope, objectives, and deliverables. Coordinate and collaborate with cross-functional teams, including project managers, engineers, and stakeholders. Allocate resources effectively to ensure project milestones and deadlines are met. Manage profit and loss responsibility for each project and return on investment (ROI) for the board and Senior Management Team to measure against key performance indicators (KPIs) and success. Lead regular project status meetings and provide timely updates to the Senior Management Team and stakeholders. Monitor the progress of projects, identify any risks, and create strategies to reduce exposure to risks. Build and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration. Adhere to project budgets and financial targets. Oversee technical SEO activities. Attend and lead client meetings and presentations. Responsibilities: Lead and oversee critical inter-departmental company projects throughout their lifecycle from inception to completion. Develop and implement project plans, including defining scope, objectives, and deliverables. Coordinate and collaborate with cross-functional teams, including project managers, engineers, and stakeholders. Allocate resources effectively to ensure project milestones and deadlines are met. Manage profit and loss responsibility for each project and ROI for the board and Senior Management Team to measure against KPIs and success. Lead regular project status meetings and provide timely updates to the Senior Management Team and stakeholders. Monitor the progress of projects, identify risks, and create strategies to mitigate them. Build and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration. Adhere to project budgets and financial targets. Oversee technical SEO activities. Attend and lead client meetings and presentations. Skills Required: Technically astute with experience managing complex technology and business-driven projects. Commercially focused. Financially astute. Proven record of delivering improvements in guest experience and operational efficiency. Very strong communication and collaboration skills. Data-driven in approach. Excellent problem-solving skills. Has an eye on the future. Ideal Candidate: A business or engineering degree. Project management certification such as PRINCE2 or PMI. Leadership and management experience with a diverse team. Advanced Jira / Microsoft Project skills and strong knowledge of other Microsoft packages. Apply now for the chance to join a unique team with a culture unlike any other! We are the world's leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world, with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver, which sets us apart from the competition and ensures our clients return to us time after time. As a company, we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai, and Hyderabad, and place great value on each member of our team, affectionately called our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day. Our offices are designed to foster a team atmosphere, with breakout spaces for colleagues to enjoy time together. In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace, with events, parties, and activities held year-round-including the famous SilverDoor Christmas Party, a lavish celebration at a top venue! Other benefits include: Company healthcare program with access to thousands of discounted retailers. A paid day off to celebrate your birthday.
Account Manager (Virtual Credit Cards / Fintech / Payments) Regular London Finance Other Job ID:5656 Update 2025-04-01 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink Triplink (), founded in 2019, is the fintech division of Group. Triplink operates globally with offices in major cities across Asia, Europe, and beyond. Since 2022, Triplink has been recognized as a leading commercial card issuer in its market. In this Role, you'll get to: Act as the primary point of contact for assigned accounts, building strong relationships with key decision-makers while driving revenue growth. Monitor account health, identify risks to revenue, and implement mitigation plans. Track volume performance and ensure clients meet or exceed processing targets. Understand client business goals and payment needs, proactively pitching additional services such as new product features, expanded payment corridors, and bespoke funding options to enhance their experience and increase revenue. Analyse transaction data to generate insights, optimise client experiences, and increase product adoption and transaction volumes. Develop and execute tailored account plans that include clear growth objectives, timelines, and success metrics, ensuring that both you and your clients are aligned on goals. Work closely with internal teams to support seamless onboarding and the rollout of new products or use cases within existing accounts, fostering expansion opportunities. Regularly engage with clients to collect feedback, uncover pain points, and identify market trends, working closely with internal teams (Product, Risk, Compliance, Operations) to address issues, troubleshoot, and incorporate feedback to enhance products and services. What you'll Need to Succeed: 3-6 years of experience in account management or client success in a fintech, payments company, or B2B SaaS platform. Strong understanding of virtual credit cards, B2B payments, or travel payments a plus. Demonstrated track record of managing large or high-growth accounts and exceeding revenue targets. Excellent commercial instincts; able to identify and close upsell/cross-sell opportunities. Strong analytical skills - comfortable using data to drive strategy and client engagement. Ability to communicate effectively across different levels and functions within both client and internal organisations. Experience using CRM tools (e.g., Salesforce, HubSpot), Excel, and BI dashboards. Comfortable in a fast-paced, evolving environment with multiple competing priorities. Experience managing accounts in the travel industry (e.g., OTAs, TMCs, airlines) and familiarity with regulatory/compliance frameworks related to card issuance or money movement is a plus. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise. We encourage flexible work arrangements. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link to learn more about What makes Group a leading global travel service provider? Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! Find out more job opportunities at
Jul 05, 2025
Full time
Account Manager (Virtual Credit Cards / Fintech / Payments) Regular London Finance Other Job ID:5656 Update 2025-04-01 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink Triplink (), founded in 2019, is the fintech division of Group. Triplink operates globally with offices in major cities across Asia, Europe, and beyond. Since 2022, Triplink has been recognized as a leading commercial card issuer in its market. In this Role, you'll get to: Act as the primary point of contact for assigned accounts, building strong relationships with key decision-makers while driving revenue growth. Monitor account health, identify risks to revenue, and implement mitigation plans. Track volume performance and ensure clients meet or exceed processing targets. Understand client business goals and payment needs, proactively pitching additional services such as new product features, expanded payment corridors, and bespoke funding options to enhance their experience and increase revenue. Analyse transaction data to generate insights, optimise client experiences, and increase product adoption and transaction volumes. Develop and execute tailored account plans that include clear growth objectives, timelines, and success metrics, ensuring that both you and your clients are aligned on goals. Work closely with internal teams to support seamless onboarding and the rollout of new products or use cases within existing accounts, fostering expansion opportunities. Regularly engage with clients to collect feedback, uncover pain points, and identify market trends, working closely with internal teams (Product, Risk, Compliance, Operations) to address issues, troubleshoot, and incorporate feedback to enhance products and services. What you'll Need to Succeed: 3-6 years of experience in account management or client success in a fintech, payments company, or B2B SaaS platform. Strong understanding of virtual credit cards, B2B payments, or travel payments a plus. Demonstrated track record of managing large or high-growth accounts and exceeding revenue targets. Excellent commercial instincts; able to identify and close upsell/cross-sell opportunities. Strong analytical skills - comfortable using data to drive strategy and client engagement. Ability to communicate effectively across different levels and functions within both client and internal organisations. Experience using CRM tools (e.g., Salesforce, HubSpot), Excel, and BI dashboards. Comfortable in a fast-paced, evolving environment with multiple competing priorities. Experience managing accounts in the travel industry (e.g., OTAs, TMCs, airlines) and familiarity with regulatory/compliance frameworks related to card issuance or money movement is a plus. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise. We encourage flexible work arrangements. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link to learn more about What makes Group a leading global travel service provider? Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! Find out more job opportunities at
SAP MDG Functional Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Required Skills/Abilities: Expert in SAP master data/integration related experience Has participated in at least two large information transformation engagements Experience managing or executing data cleansing, data mapping, and data governance areas, preferably in an SAP environment as well as integration across complex ERP landscapes Knowledge/experience of interfacing SAP with legacy systems Experience of SAP MDG, BO/DS, LSMW/SQL, PI/PO, Web Methods, HCI. Experience with implementing an S4/HANA and/or a multi-tiered SAP environment Develop processes, tools and integration for Master Data Processes, including data cleansing and data validation Support the development and implementation of MDG interfaces. Integration between SAP and Non-SAP, Interfaces - Webservice, PI/PO, Data profiling, MDG Security roles Good knowledge with SAP MDG configurations for Data modelling, UI modelling, process modelling, rules and derivations, BRF, replication configurations Desirable Skills: A working knowledge of SAP Functional Modules, and experience with SAP Activate Methodology Ability to present technical or new concepts across multiple levels of a global organization Experience working with offshore/remote teams Ability to work with and collaborate with all Teams and Individuals in the Business Teams and the SAP Teams toward developing a best practice data creation, maintenance, governance, quality and efficiencies Manage and oversee the migration of legacy data into the destination system/solution. Ensure that all rules are applied and implemented in the master data. Implement best practice project and master data management processes and systems to facilitate project plan definition and timelines, track and report progress and changes, and coordinate information flow between all stakeholders within project team. In a local support environment, the role includes working independently with the business to plan and initiate projects (scope, benefits and costs) or leading a team to gather business requirements for the project. This position will work directly with the Platform Teams (SAP, BI, Web ) and Functional Teams to design and deliver solutions to complex business requirements. This includes working closely with the business on the testing, training and change management activities required to successfully deliver the project. Co-ordinate MDG Team for the execution of activities and deliverables. Support and provide input to MDG Team Members in the development of the processes for Data Cleansing, Data Migration and MDG integration of MDG Data Objects including Business Partner (Customer, Vendor etc) and MDG Financial Objects. Prior experience in handling the design and analysis of S/4HANA MDG-BP, MDG Material projects Handle SAP Master Data configuration and data analysis Responsibilities: Execution of master data vision and strategy; processes and tools. Drive continuous improvement of data governance and data maintenance processes for implementing countries/entities Provide input and support the development of Testing/Training materials and scenarios for MDG Data Objects. Co-ordinate MDG Team for the execution of activities and deliverables. Support and provide input to MDG Team Members in the development of the processes for Data Cleansing, Data Migration and MDG integration of MDG Data Objects including Business Partner (Customer, Vendor etc) and MDG Financial Objects. Co-ordinate across legacy system to identify impacts and support development of solutions. Provide input for the planning of the MDG implementation Responsible for process design, configuration, assistance with testing, requirements gathering and ultimately setup a fully functional development, test, and production environment to deliver MDG C/V/M/F/BP Gather requirements and ultimately setup a fully functional development, test, and production environment to deliver MDG C/V/M/F/BP scope to the client. Responsible for making solution recommendations considering scope and client requirements. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
Jul 05, 2025
Full time
SAP MDG Functional Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Required Skills/Abilities: Expert in SAP master data/integration related experience Has participated in at least two large information transformation engagements Experience managing or executing data cleansing, data mapping, and data governance areas, preferably in an SAP environment as well as integration across complex ERP landscapes Knowledge/experience of interfacing SAP with legacy systems Experience of SAP MDG, BO/DS, LSMW/SQL, PI/PO, Web Methods, HCI. Experience with implementing an S4/HANA and/or a multi-tiered SAP environment Develop processes, tools and integration for Master Data Processes, including data cleansing and data validation Support the development and implementation of MDG interfaces. Integration between SAP and Non-SAP, Interfaces - Webservice, PI/PO, Data profiling, MDG Security roles Good knowledge with SAP MDG configurations for Data modelling, UI modelling, process modelling, rules and derivations, BRF, replication configurations Desirable Skills: A working knowledge of SAP Functional Modules, and experience with SAP Activate Methodology Ability to present technical or new concepts across multiple levels of a global organization Experience working with offshore/remote teams Ability to work with and collaborate with all Teams and Individuals in the Business Teams and the SAP Teams toward developing a best practice data creation, maintenance, governance, quality and efficiencies Manage and oversee the migration of legacy data into the destination system/solution. Ensure that all rules are applied and implemented in the master data. Implement best practice project and master data management processes and systems to facilitate project plan definition and timelines, track and report progress and changes, and coordinate information flow between all stakeholders within project team. In a local support environment, the role includes working independently with the business to plan and initiate projects (scope, benefits and costs) or leading a team to gather business requirements for the project. This position will work directly with the Platform Teams (SAP, BI, Web ) and Functional Teams to design and deliver solutions to complex business requirements. This includes working closely with the business on the testing, training and change management activities required to successfully deliver the project. Co-ordinate MDG Team for the execution of activities and deliverables. Support and provide input to MDG Team Members in the development of the processes for Data Cleansing, Data Migration and MDG integration of MDG Data Objects including Business Partner (Customer, Vendor etc) and MDG Financial Objects. Prior experience in handling the design and analysis of S/4HANA MDG-BP, MDG Material projects Handle SAP Master Data configuration and data analysis Responsibilities: Execution of master data vision and strategy; processes and tools. Drive continuous improvement of data governance and data maintenance processes for implementing countries/entities Provide input and support the development of Testing/Training materials and scenarios for MDG Data Objects. Co-ordinate MDG Team for the execution of activities and deliverables. Support and provide input to MDG Team Members in the development of the processes for Data Cleansing, Data Migration and MDG integration of MDG Data Objects including Business Partner (Customer, Vendor etc) and MDG Financial Objects. Co-ordinate across legacy system to identify impacts and support development of solutions. Provide input for the planning of the MDG implementation Responsible for process design, configuration, assistance with testing, requirements gathering and ultimately setup a fully functional development, test, and production environment to deliver MDG C/V/M/F/BP Gather requirements and ultimately setup a fully functional development, test, and production environment to deliver MDG C/V/M/F/BP scope to the client. Responsible for making solution recommendations considering scope and client requirements. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
BUSINESS DEVELOPMENT MANAGER At BOS Innovations, we're not just developing solutions; we're defining the future of industrial automation. As a company, we thrive on the integration of leading-edge technologies and foster an environment that empowers personal and professional growth. With a collaborative culture and a commitment to developing talent, BOS offers unmatched opportunities for career advancement, allowing you to find the perfect role that aligns with your skills and aspirations. Join us to contribute to innovative projects and take your expertise to new heights. Job Type: Full-Time Salary: Base Salary: $90,000 - $125,000 + Commission, 3% company matching RRSP Location: London, ON About the Role As the Business Development Manager at TrueLight Machine Vision Solutions Inc., a division of BOS Innovations, you will lead strategic growth initiatives with a focus on both new business development (60%) and account management (40%). You'll play a critical role in expanding our customer base by identifying and engaging prospects, crafting strategic outreach plans, and nurturing long-term client relationships. Your expertise in solution-based B2B sales will shape customer engagement strategies and drive market penetration. In this role, you'll also contribute to marketing initiatives, collaborate on proposal development, and work closely with our technical solution development team to ensure offerings are aligned with client needs. This is an opportunity to be at the forefront of machine vision integration while building strong, lasting partnerships. RESPONSIBILITIES New Business Development: Identify, research, and engage prospective customers to generate new business opportunities for TrueLight's machine vision integration solutions. Develop and execute strategic outreach plans to penetrate new markets and industries. Conduct presentations and demonstrations that showcase the value of TrueLight's offerings and foster strong relationships with decision-makers. Sales and Lead Management: Collaborate with the marketing team to design and execute lead generation campaigns. Attend industry events and networking opportunities to promote TrueLight's capabilities. Qualify leads and actively manages the sales pipeline to ensure timely and successful deal closures. Account Management: Serve as the primary point of contact for key accounts, maintaining and strengthening long-term client relationships to drive satisfaction and retention. Regularly conduct business reviews to evaluate project success, gather customer feedback, and uncover opportunities for upselling, cross-selling, and deeper collaboration. Provide proactive support and communication to ensure alignment with client goals and to maximize overall customer value. Proposal Development: Coordinate with technical teams to ensure smooth solution implementation and support. Assist in the creation and submission of high-quality proposals tailored to client requirements. Ensure timely delivery and accuracy, contributing to successful bid outcomes. Marketing and Strategic Input: Provide insight into industry trends and customer needs to inform product development and marketing strategies. Work closely with internal stakeholders to align TrueLight's offerings with evolving market demands. Sales Performance and Reporting: Track performance metrics including revenue targets, proposal submissions, and customer engagement. Continuously refine account plans to reflect client priorities and drive sustained growth across the business development function. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. BOS welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Your interest in this opportunity is appreciated. Applicants must be eligible to work in Canada. Only those applicants selected for an interview will be contacted. About You You are a strategic sales professional with a strong record of driving B2B growth in high-tech or engineered solutions environments. Experience with selling engineer-to-order (ETO) projects is a key asset, along with the ability to manage complex sales cycles and client relationships. Your background in business development, account management, or technical sales allows you to communicate value effectively to a range of stakeholders. An engineering or technical foundation enhances your ability to collaborate with solution teams and align offerings with customer needs. Your proactive, relationship-driven approach ensures client satisfaction and sustained revenue growth. About BOS Innovations For over 25 years, BOS Innovations has delivered industrial automation solutions that address the complex challenges faced by manufacturers in automotive, mining, energy, defense, and general industries. Our collaborative approach and advanced technology pave the way for future advancements and profitability. Benefits Of Working At BOS Rewarding and Innovative Contribution to Society High Performance, Forward Thinking Team Mentorship and Leadership Programs Flexible Work Hours Competitive Salary Health Benefits Program (multiple extended health care plans to choose from) Annual Profit Sharing RRSP Employee/Employer Matching Program Banked Hours Program Subsidized Lunch Program Staff appreciation lunches & Socials Bi-annual company events Career planning & goal setting Employee Recognition Programs Performance Appraisal Program BOS Promotional Clothing Employee Assistance Program Onsite Gym and Locker Rooms with showers Ping pong and foosball table in Cafeteria for lunches and breaks
Jul 05, 2025
Full time
BUSINESS DEVELOPMENT MANAGER At BOS Innovations, we're not just developing solutions; we're defining the future of industrial automation. As a company, we thrive on the integration of leading-edge technologies and foster an environment that empowers personal and professional growth. With a collaborative culture and a commitment to developing talent, BOS offers unmatched opportunities for career advancement, allowing you to find the perfect role that aligns with your skills and aspirations. Join us to contribute to innovative projects and take your expertise to new heights. Job Type: Full-Time Salary: Base Salary: $90,000 - $125,000 + Commission, 3% company matching RRSP Location: London, ON About the Role As the Business Development Manager at TrueLight Machine Vision Solutions Inc., a division of BOS Innovations, you will lead strategic growth initiatives with a focus on both new business development (60%) and account management (40%). You'll play a critical role in expanding our customer base by identifying and engaging prospects, crafting strategic outreach plans, and nurturing long-term client relationships. Your expertise in solution-based B2B sales will shape customer engagement strategies and drive market penetration. In this role, you'll also contribute to marketing initiatives, collaborate on proposal development, and work closely with our technical solution development team to ensure offerings are aligned with client needs. This is an opportunity to be at the forefront of machine vision integration while building strong, lasting partnerships. RESPONSIBILITIES New Business Development: Identify, research, and engage prospective customers to generate new business opportunities for TrueLight's machine vision integration solutions. Develop and execute strategic outreach plans to penetrate new markets and industries. Conduct presentations and demonstrations that showcase the value of TrueLight's offerings and foster strong relationships with decision-makers. Sales and Lead Management: Collaborate with the marketing team to design and execute lead generation campaigns. Attend industry events and networking opportunities to promote TrueLight's capabilities. Qualify leads and actively manages the sales pipeline to ensure timely and successful deal closures. Account Management: Serve as the primary point of contact for key accounts, maintaining and strengthening long-term client relationships to drive satisfaction and retention. Regularly conduct business reviews to evaluate project success, gather customer feedback, and uncover opportunities for upselling, cross-selling, and deeper collaboration. Provide proactive support and communication to ensure alignment with client goals and to maximize overall customer value. Proposal Development: Coordinate with technical teams to ensure smooth solution implementation and support. Assist in the creation and submission of high-quality proposals tailored to client requirements. Ensure timely delivery and accuracy, contributing to successful bid outcomes. Marketing and Strategic Input: Provide insight into industry trends and customer needs to inform product development and marketing strategies. Work closely with internal stakeholders to align TrueLight's offerings with evolving market demands. Sales Performance and Reporting: Track performance metrics including revenue targets, proposal submissions, and customer engagement. Continuously refine account plans to reflect client priorities and drive sustained growth across the business development function. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. BOS welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Your interest in this opportunity is appreciated. Applicants must be eligible to work in Canada. Only those applicants selected for an interview will be contacted. About You You are a strategic sales professional with a strong record of driving B2B growth in high-tech or engineered solutions environments. Experience with selling engineer-to-order (ETO) projects is a key asset, along with the ability to manage complex sales cycles and client relationships. Your background in business development, account management, or technical sales allows you to communicate value effectively to a range of stakeholders. An engineering or technical foundation enhances your ability to collaborate with solution teams and align offerings with customer needs. Your proactive, relationship-driven approach ensures client satisfaction and sustained revenue growth. About BOS Innovations For over 25 years, BOS Innovations has delivered industrial automation solutions that address the complex challenges faced by manufacturers in automotive, mining, energy, defense, and general industries. Our collaborative approach and advanced technology pave the way for future advancements and profitability. Benefits Of Working At BOS Rewarding and Innovative Contribution to Society High Performance, Forward Thinking Team Mentorship and Leadership Programs Flexible Work Hours Competitive Salary Health Benefits Program (multiple extended health care plans to choose from) Annual Profit Sharing RRSP Employee/Employer Matching Program Banked Hours Program Subsidized Lunch Program Staff appreciation lunches & Socials Bi-annual company events Career planning & goal setting Employee Recognition Programs Performance Appraisal Program BOS Promotional Clothing Employee Assistance Program Onsite Gym and Locker Rooms with showers Ping pong and foosball table in Cafeteria for lunches and breaks
Business Development Manager - United Kingdom Position is remote worker located within the United Kingdom For the right skilled and motivated salesperson, this position offers the opportunity to make a real impact in a fast-growing business with a market leader. Industrial Scientific is currently seeking a top-performing solution-oriented sales professional to grow sales in the United Kingdom. The position is focused on expanding Industrial Scientific's portfolio of connected gas detection solutions with end users, existing and new customers and distributors across all verticals. The Business Development Manager will be responsible for all aspects of the sales cycle at the end user and distributor. The position reports directly to the Sales Director - Europe . Key Duties and Responsibilities: Achieve Company sales targets for the Territory Report all activity, contacts, visits, opportunities, etc. using the Company CRM system Analyze the client's business needs/ goals and propose compelling solutions Build and maintain a robust pipeline of managed opportunities in the Company CRM system Provide monthly forecasts in alignment with sales goals Develop and execute a sales action plan for the UK Contribute to and assist with proposals/ responses to RFPs and RFIs Work with multiple account executives to close large enterprise sales Ensure that product evaluations are followed up and converted to sales Assist the Customer Success team, to ensure that user needs and requirements are clearly understood and communicated for on-boarding and training activities Assist the Evaluations and Sales Development teams with follow-up, to convert opportunities/ enquiries into orders Represent the Company at events/ exhibitions/ conferences as required Upsell and expand footprint with existing customers Driving demand at the end user, then pulling through distribution Establish Industrial Scientific as the go-to connected gas detection solution provider in the UK Experience Required: 5+ years of proven track record of success in outside sales/ business development in industrial sales, with an emphasis on solution selling Previous experience of gas detection and the safety industry Working knowledge of the Company's target markets Proven track record in managing sales cycles in the industrial safety market Use of CRM software and forecasting (Salesforce preferred) Ability to solve customer issues, and deliver better outcomes for customers, through innovative technology solutions (i.e. SaaS) Experience selling safety and/ or industrial software and hardware solutions in industries such as energy, utilities, mining & metals, petrochemical, etc. Proven success selling at C-Suite level Proven track record of setting up and managing a distribution network while also focusing on sales generation at the end user Qualifications: Bachelor's Degree (preferred) Ability to use and drive the Company's IT tools (Microsoft Office, CRM etc.) Knowledge of industrial connectivity options (cellular, WiFi, Bluetooth, RFID etc.) and how these are applied in connected safety solutions Understanding of fundamentals of gas detection High standard of literacy/ numeracy Excellent communication and inter-personal skills Ability to communicate effectively at all levels of a customer - from device users to C-Suite Multi-lingual capability preferred Goal-orientated and driven Strong prioritization and organizational skills Demonstrates commitment to world-class customer service High ethical standards required in all activities and interactions Fortive Corporation Overview Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Jul 05, 2025
Full time
Business Development Manager - United Kingdom Position is remote worker located within the United Kingdom For the right skilled and motivated salesperson, this position offers the opportunity to make a real impact in a fast-growing business with a market leader. Industrial Scientific is currently seeking a top-performing solution-oriented sales professional to grow sales in the United Kingdom. The position is focused on expanding Industrial Scientific's portfolio of connected gas detection solutions with end users, existing and new customers and distributors across all verticals. The Business Development Manager will be responsible for all aspects of the sales cycle at the end user and distributor. The position reports directly to the Sales Director - Europe . Key Duties and Responsibilities: Achieve Company sales targets for the Territory Report all activity, contacts, visits, opportunities, etc. using the Company CRM system Analyze the client's business needs/ goals and propose compelling solutions Build and maintain a robust pipeline of managed opportunities in the Company CRM system Provide monthly forecasts in alignment with sales goals Develop and execute a sales action plan for the UK Contribute to and assist with proposals/ responses to RFPs and RFIs Work with multiple account executives to close large enterprise sales Ensure that product evaluations are followed up and converted to sales Assist the Customer Success team, to ensure that user needs and requirements are clearly understood and communicated for on-boarding and training activities Assist the Evaluations and Sales Development teams with follow-up, to convert opportunities/ enquiries into orders Represent the Company at events/ exhibitions/ conferences as required Upsell and expand footprint with existing customers Driving demand at the end user, then pulling through distribution Establish Industrial Scientific as the go-to connected gas detection solution provider in the UK Experience Required: 5+ years of proven track record of success in outside sales/ business development in industrial sales, with an emphasis on solution selling Previous experience of gas detection and the safety industry Working knowledge of the Company's target markets Proven track record in managing sales cycles in the industrial safety market Use of CRM software and forecasting (Salesforce preferred) Ability to solve customer issues, and deliver better outcomes for customers, through innovative technology solutions (i.e. SaaS) Experience selling safety and/ or industrial software and hardware solutions in industries such as energy, utilities, mining & metals, petrochemical, etc. Proven success selling at C-Suite level Proven track record of setting up and managing a distribution network while also focusing on sales generation at the end user Qualifications: Bachelor's Degree (preferred) Ability to use and drive the Company's IT tools (Microsoft Office, CRM etc.) Knowledge of industrial connectivity options (cellular, WiFi, Bluetooth, RFID etc.) and how these are applied in connected safety solutions Understanding of fundamentals of gas detection High standard of literacy/ numeracy Excellent communication and inter-personal skills Ability to communicate effectively at all levels of a customer - from device users to C-Suite Multi-lingual capability preferred Goal-orientated and driven Strong prioritization and organizational skills Demonstrates commitment to world-class customer service High ethical standards required in all activities and interactions Fortive Corporation Overview Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Release Manager Department: Customer Operations Employment Type: Permanent - Full Time Location: UK - Hybrid Reporting To: Cheryl Williams Description Your new company A tech scale up with Big Plans When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. Not Heard of us ? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide. We are looking for an exceptional Release Manager to join the team responsible for driving business efficiency through adoption of best-in-class deployment processes, utilizing the latest enhancements to support the rapidly growing scale-up. This role combines the deployments of development to key systems that support the effective day to day operation of the business, enabling the evolution of these systems to meet long term technical goals. In this role, the candidate would have an opportunity to build out key Frameworks and best practices for the development teams to follow to ensure the smooth deployments of our developments to our full end to end ERP, working with key technical stakeholders from the data, product engineering and finance teams to ensure we mitigate errors before deployments proceed. As part of the business systems team, this role is expected to act as a leader within the team, under the guidance and leadership of the Senior Business Systems Director. With the evolution of these systems to support the next stage of Exclaimer's growth still in its early stages; this is an opportunity to contribute towards their long-term technical direction. The preferred candidate will be experienced, able to adapt to change and someone who enjoys working within a dynamic fast paced environment. Key Responsibilities Own and manage all Salesforce deployment processes, utilising Gearset to compare environments, manage version control, and deploy with confidence. Establish and maintain a robust and repeatable CI/CD pipeline, promoting automation and reducing manual intervention across the release lifecycle. Work closely with developers, administrators, and business stakeholders to schedule, coordinate, and validate deployments across multiple environments. Ensure the integrity and consistency of deployed solutions across development, staging, and production orgs, minimising errors and downtime. Actively look for opportunities to improve release efficiency, implementing DevOps best practices and driving a culture of continuous improvement. Proactively monitor deployment activity, triaging and resolving deployment failures and coordinating rollbacks if necessary. Maintain documentation of deployment processes, tools, and environment configurations. Contribute to the release governance strategy, including defining policies, environment branching strategies, and approval workflows. Skills Knowledge and Expertise Strong, hands-on experience with Salesforce deployments, ideally within a high growth SaaS or enterprise setting. Demonstrable knowledge of Gearset and the ability to manage complex deployments using its full feature set. Familiarity with DevOps principles, including CI/CD, automated testing, and version control (e.g., Git). Proven ability to compare and synchronise metadata and manage changes across multiple Salesforce environments. A proactive, detail-oriented approach to release management, with a strong emphasis on quality and minimal disruption. Experience with NetSuite would be a plus. Enthusiastic about process optimization and passionate about delivering high impact improvements to the release pipeline. Curious and continuously looking to improve tools, processes, and deployment performance. Benefits We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team: Remote / Hybrid working Healthcare Life insurance 6 weeks - work anywhere option per year Employee Assistance program Contributory retirement savings plan Opportunities for training & development Great team and culture Discounts portal Income protection Insurance Online GP services Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
Jul 05, 2025
Full time
Release Manager Department: Customer Operations Employment Type: Permanent - Full Time Location: UK - Hybrid Reporting To: Cheryl Williams Description Your new company A tech scale up with Big Plans When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. Not Heard of us ? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide. We are looking for an exceptional Release Manager to join the team responsible for driving business efficiency through adoption of best-in-class deployment processes, utilizing the latest enhancements to support the rapidly growing scale-up. This role combines the deployments of development to key systems that support the effective day to day operation of the business, enabling the evolution of these systems to meet long term technical goals. In this role, the candidate would have an opportunity to build out key Frameworks and best practices for the development teams to follow to ensure the smooth deployments of our developments to our full end to end ERP, working with key technical stakeholders from the data, product engineering and finance teams to ensure we mitigate errors before deployments proceed. As part of the business systems team, this role is expected to act as a leader within the team, under the guidance and leadership of the Senior Business Systems Director. With the evolution of these systems to support the next stage of Exclaimer's growth still in its early stages; this is an opportunity to contribute towards their long-term technical direction. The preferred candidate will be experienced, able to adapt to change and someone who enjoys working within a dynamic fast paced environment. Key Responsibilities Own and manage all Salesforce deployment processes, utilising Gearset to compare environments, manage version control, and deploy with confidence. Establish and maintain a robust and repeatable CI/CD pipeline, promoting automation and reducing manual intervention across the release lifecycle. Work closely with developers, administrators, and business stakeholders to schedule, coordinate, and validate deployments across multiple environments. Ensure the integrity and consistency of deployed solutions across development, staging, and production orgs, minimising errors and downtime. Actively look for opportunities to improve release efficiency, implementing DevOps best practices and driving a culture of continuous improvement. Proactively monitor deployment activity, triaging and resolving deployment failures and coordinating rollbacks if necessary. Maintain documentation of deployment processes, tools, and environment configurations. Contribute to the release governance strategy, including defining policies, environment branching strategies, and approval workflows. Skills Knowledge and Expertise Strong, hands-on experience with Salesforce deployments, ideally within a high growth SaaS or enterprise setting. Demonstrable knowledge of Gearset and the ability to manage complex deployments using its full feature set. Familiarity with DevOps principles, including CI/CD, automated testing, and version control (e.g., Git). Proven ability to compare and synchronise metadata and manage changes across multiple Salesforce environments. A proactive, detail-oriented approach to release management, with a strong emphasis on quality and minimal disruption. Experience with NetSuite would be a plus. Enthusiastic about process optimization and passionate about delivering high impact improvements to the release pipeline. Curious and continuously looking to improve tools, processes, and deployment performance. Benefits We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team: Remote / Hybrid working Healthcare Life insurance 6 weeks - work anywhere option per year Employee Assistance program Contributory retirement savings plan Opportunities for training & development Great team and culture Discounts portal Income protection Insurance Online GP services Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
E-Trading & Post Trade Implementation Specialist - Financial Solutions Location London Business Area Sales and Client Service Ref # Description & Requirements The world's market leaders in Equities, Fixed Income, Currencies and Commodities rely upon Bloomberg for transparent data, powerful analytics and seamless execution. Our market leading E-Trading Venues and Order Routing Network help our customers to discover value, trade and report with total confidence. E-Trading Implementations play a pivotal role in integrating clients with our FIT, FXGO, EMSX, FixNet, and Tradebook platforms, supporting a multitude of workflows spanning across pre-trade, trade execution, and post trade cycles. We provide technical advice during pre-sales stages, and project management integrations from inception to go-live, striving for a best-in-class integration experience for our customers and vendor partners. Our team helps: Buy-side firms integrate Order and Execution Management Systems (OMS/EMS) with Bloomberg via FIX and API for seamless order staging and dealer routing. Sell-side dealers and brokers integrate their pricing and trading engines with Bloomberg to stream prices and manage real-time trade negotiations. Post-trade clients connect to our FIX and SFTP-based workflows for reconciliation, allocation, clearing, and reporting. What's the role? As a member of the E-trading implementation team, you will be responsible for technical pre-sales as well as project delivery ensuring that customers' integration requirements are correctly scoped out, tested, and delivered efficiently and on time. You will manage both buy side and sell side implementations covering Equities, ETFs and listed derivatives as well as fixed Income products, including cash and Derivatives across Credit and Rates business. This is a highly cross-functional role. You'll partner with Sales, Product, and Support teams, manage vendor relationships, and serve as a key contact for clients throughout the implementation lifecycle. You'll also bring a critical eye to risk, dependencies, and opportunities to improve processes and solutions. You'll demonstrate deep product knowledge and understanding of the Equities and Listed Derivatives communities as well as fixed income markets, how these products are traded electronically in the market, technology, operational workflow and trading activities. You'll be comfortable in a rapidly changing environment, have a proactive approach to solving problems and will not shy away from challenges. You will need to help manage our FIX technical specifications. The projects you will be part of will involve a multitude of proprietary and third-party systems as well as a wide range of security types. We'll trust you to: Provide technical pre-sales consultation to buy-side and sell-side customers and help them to identify appropriate workflow solution for their business needs; Guide clients through the design and full implementation cycle of e-trading and post-trade workflows; Lead project delivery, ensuring timelines, milestones, and meeting customer's expectation; Manage relationships with OMS, EMS and TMS vendors; Continuously develop your knowledge of E-trading platforms, stay on top of market trends and product development; Identify opportunities and gaps, propose product improvements and workflow enhancements; Work closely with Sales and Account management, Product, Engineering, and Production Support. Team work is instrumental in our success. Travel to client and vendor sites as needed. You'll need to have: Experience with API-driven workflows and FIX protocol; Familiarity with programming languages (Python, Java); Deep understanding of listed markets (Equities, Futures, Options); Deep understanding of fixed income products (cash bonds and Derivatives across Credit and Rates); Self-started with a proven track record delivering E-Trading and Post-Trade projects; Prior experience in trading system, OMS, EMS implementation; Customer-focused attitude with an ability to foster relationships with internal and external partners; Self-motivated with the ability to multi-task and prioritize in demanding situations and meet deadlines; Strong analytical, project management and communication abilities. We'd love to see: Regulatory knowledge in MiFID2, Dodd Frank, EMIR; Prior knowledge of Bloomberg platforms in Global Markets;
Jul 05, 2025
Full time
E-Trading & Post Trade Implementation Specialist - Financial Solutions Location London Business Area Sales and Client Service Ref # Description & Requirements The world's market leaders in Equities, Fixed Income, Currencies and Commodities rely upon Bloomberg for transparent data, powerful analytics and seamless execution. Our market leading E-Trading Venues and Order Routing Network help our customers to discover value, trade and report with total confidence. E-Trading Implementations play a pivotal role in integrating clients with our FIT, FXGO, EMSX, FixNet, and Tradebook platforms, supporting a multitude of workflows spanning across pre-trade, trade execution, and post trade cycles. We provide technical advice during pre-sales stages, and project management integrations from inception to go-live, striving for a best-in-class integration experience for our customers and vendor partners. Our team helps: Buy-side firms integrate Order and Execution Management Systems (OMS/EMS) with Bloomberg via FIX and API for seamless order staging and dealer routing. Sell-side dealers and brokers integrate their pricing and trading engines with Bloomberg to stream prices and manage real-time trade negotiations. Post-trade clients connect to our FIX and SFTP-based workflows for reconciliation, allocation, clearing, and reporting. What's the role? As a member of the E-trading implementation team, you will be responsible for technical pre-sales as well as project delivery ensuring that customers' integration requirements are correctly scoped out, tested, and delivered efficiently and on time. You will manage both buy side and sell side implementations covering Equities, ETFs and listed derivatives as well as fixed Income products, including cash and Derivatives across Credit and Rates business. This is a highly cross-functional role. You'll partner with Sales, Product, and Support teams, manage vendor relationships, and serve as a key contact for clients throughout the implementation lifecycle. You'll also bring a critical eye to risk, dependencies, and opportunities to improve processes and solutions. You'll demonstrate deep product knowledge and understanding of the Equities and Listed Derivatives communities as well as fixed income markets, how these products are traded electronically in the market, technology, operational workflow and trading activities. You'll be comfortable in a rapidly changing environment, have a proactive approach to solving problems and will not shy away from challenges. You will need to help manage our FIX technical specifications. The projects you will be part of will involve a multitude of proprietary and third-party systems as well as a wide range of security types. We'll trust you to: Provide technical pre-sales consultation to buy-side and sell-side customers and help them to identify appropriate workflow solution for their business needs; Guide clients through the design and full implementation cycle of e-trading and post-trade workflows; Lead project delivery, ensuring timelines, milestones, and meeting customer's expectation; Manage relationships with OMS, EMS and TMS vendors; Continuously develop your knowledge of E-trading platforms, stay on top of market trends and product development; Identify opportunities and gaps, propose product improvements and workflow enhancements; Work closely with Sales and Account management, Product, Engineering, and Production Support. Team work is instrumental in our success. Travel to client and vendor sites as needed. You'll need to have: Experience with API-driven workflows and FIX protocol; Familiarity with programming languages (Python, Java); Deep understanding of listed markets (Equities, Futures, Options); Deep understanding of fixed income products (cash bonds and Derivatives across Credit and Rates); Self-started with a proven track record delivering E-Trading and Post-Trade projects; Prior experience in trading system, OMS, EMS implementation; Customer-focused attitude with an ability to foster relationships with internal and external partners; Self-motivated with the ability to multi-task and prioritize in demanding situations and meet deadlines; Strong analytical, project management and communication abilities. We'd love to see: Regulatory knowledge in MiFID2, Dodd Frank, EMIR; Prior knowledge of Bloomberg platforms in Global Markets;
Job Description At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Vice President Business Resiliency Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on ensuring that Chase and the broader firm maintain market-leading resiliency plans and playbooks. As a Vice President Business Resiliency Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. Job responsibilities: Business Resiliency: Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations. Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans. Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested. Identify and manage Important business services and applications, conducting comprehensive impact assessments. Lead and manage high-impact projects, driving innovation and improvement. Maintain JPMorgan's forward-looking delivery by maintaining awareness of current and future regulator driven / best practice changes and ensure procedures are maintained with clear quality controls and standards. Response Management: Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication. Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication. Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams. Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts. Provide on-call support during weekends and holidays, as needed. Required qualifications, capabilities and skills: Strong leadership skills with the ability to influence and drive outcomes under pressure. Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans. Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications. Advanced business analytical skills related to reporting and governance. Proficiency in root cause analysis and data interpretation. In-depth awareness of external market trends and industry knowledge. Strong problem-solving, analytical, and time management skills. Self-motivated, proactive, and strategic thinker with a focus on continuous improvement. Preferred qualifications, capabilities and skills Bachelor's degree (preferred) Extensive experience in business resiliency Experience working with tools such as ServiceNow, Confluence, GENT etc. Excellent communication skills and ability to collaborate with team members. Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI) Engineering About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Jul 05, 2025
Full time
Job Description At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Vice President Business Resiliency Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on ensuring that Chase and the broader firm maintain market-leading resiliency plans and playbooks. As a Vice President Business Resiliency Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. Job responsibilities: Business Resiliency: Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations. Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans. Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested. Identify and manage Important business services and applications, conducting comprehensive impact assessments. Lead and manage high-impact projects, driving innovation and improvement. Maintain JPMorgan's forward-looking delivery by maintaining awareness of current and future regulator driven / best practice changes and ensure procedures are maintained with clear quality controls and standards. Response Management: Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication. Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication. Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams. Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts. Provide on-call support during weekends and holidays, as needed. Required qualifications, capabilities and skills: Strong leadership skills with the ability to influence and drive outcomes under pressure. Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans. Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications. Advanced business analytical skills related to reporting and governance. Proficiency in root cause analysis and data interpretation. In-depth awareness of external market trends and industry knowledge. Strong problem-solving, analytical, and time management skills. Self-motivated, proactive, and strategic thinker with a focus on continuous improvement. Preferred qualifications, capabilities and skills Bachelor's degree (preferred) Extensive experience in business resiliency Experience working with tools such as ServiceNow, Confluence, GENT etc. Excellent communication skills and ability to collaborate with team members. Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI) Engineering About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
TELECARE SUPERVISOR ️Hours: 29.75 hour per week Shift pattern: 4 on 4 off 8am - 5pm Salary: £20,636.98pa rising to £22,076.00 pa after successful completion of probation Location : Remote but will need to come to New Milton inline with business needs. Start Date: ASAP Perks 193 hours annual leave, rising to 205 hours with length of service. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Smart Tech Benefit ABOUT YOU What You Bring to the Table (Essential Must-Haves): People Skills: You've got solid experience working face-to-face or over the phone with the public. Service-Minded: You're full of ideas and always looking for ways to improve how things are done. Tech-Savvy: Confident with Word, Excel, Outlook, and CRM systems. Quick Thinker: You make smart decisions, solve problems, and stay calm under pressure. Supportive Teammate: You lift others up and create a positive, professional environment. Trained & Ready: You've got a good standard of education, and you're aware of data protection, safeguarding, and equality & diversity. What Makes You Stand Out (Desirable Extras): Appello Experience: You've been there, done that, and know the ropes. Leadership Potential: You've coached, mentored, and helped others grow. Data-Driven: You can turn numbers into insights and action. HR Aware: You understand key policies and how to manage performance. Creative Thinker: You don't just think outside the box-you redesign it. THE ROLE Telecare Supervisor - The Calm in the Chaos Are you a natural leader who thrives in fast-paced environments? As a Shift Supervisor, you'll be the go-to person for keeping operations running smoothly, supporting your team, and ensuring every call is handled with care and professionalism. You'll: Lead from the front, managing shift performance and ensuring KPIs are met. Support your team, offering guidance during challenging calls and being the escalation point when it matters most. Keep things flowing, from managing resources and handovers to handling crisis situations with confidence. Champion customer care, ensuring every interaction is empathetic, efficient, and professional. Promote positivity, whether you're coaching staff, managing difficult callers, or keeping morale high. This role is all about balance-between people and performance, empathy and efficiency, leadership and teamwork. READY TO APPLY If you are interested in this role please upload your CV and tell us a bit more about yourself OTHER INFORMATION This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .
Jul 05, 2025
Full time
TELECARE SUPERVISOR ️Hours: 29.75 hour per week Shift pattern: 4 on 4 off 8am - 5pm Salary: £20,636.98pa rising to £22,076.00 pa after successful completion of probation Location : Remote but will need to come to New Milton inline with business needs. Start Date: ASAP Perks 193 hours annual leave, rising to 205 hours with length of service. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Smart Tech Benefit ABOUT YOU What You Bring to the Table (Essential Must-Haves): People Skills: You've got solid experience working face-to-face or over the phone with the public. Service-Minded: You're full of ideas and always looking for ways to improve how things are done. Tech-Savvy: Confident with Word, Excel, Outlook, and CRM systems. Quick Thinker: You make smart decisions, solve problems, and stay calm under pressure. Supportive Teammate: You lift others up and create a positive, professional environment. Trained & Ready: You've got a good standard of education, and you're aware of data protection, safeguarding, and equality & diversity. What Makes You Stand Out (Desirable Extras): Appello Experience: You've been there, done that, and know the ropes. Leadership Potential: You've coached, mentored, and helped others grow. Data-Driven: You can turn numbers into insights and action. HR Aware: You understand key policies and how to manage performance. Creative Thinker: You don't just think outside the box-you redesign it. THE ROLE Telecare Supervisor - The Calm in the Chaos Are you a natural leader who thrives in fast-paced environments? As a Shift Supervisor, you'll be the go-to person for keeping operations running smoothly, supporting your team, and ensuring every call is handled with care and professionalism. You'll: Lead from the front, managing shift performance and ensuring KPIs are met. Support your team, offering guidance during challenging calls and being the escalation point when it matters most. Keep things flowing, from managing resources and handovers to handling crisis situations with confidence. Champion customer care, ensuring every interaction is empathetic, efficient, and professional. Promote positivity, whether you're coaching staff, managing difficult callers, or keeping morale high. This role is all about balance-between people and performance, empathy and efficiency, leadership and teamwork. READY TO APPLY If you are interested in this role please upload your CV and tell us a bit more about yourself OTHER INFORMATION This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .
Job Description If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You'll achieve significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. This is an opportunity for you to take your software engineering career to the next level. As a Lead Software Engineer, you'll be a valued member of an agile team who design and deliver trusted market-leading technology products used by other technologists in the firm to observe their applications and platforms on the public cloud across multiple platforms. You are responsible for working across a range of modern technology solutions, writing code and integrating cloud technologies to create an observability platform that maximizes the resilience of applications across the firm. Job responsibilities Designs and delivers well engineered observability solutions for the public cloud will require the successful candidate to develop their knowledge of the major public cloud platforms, initially Amazon Web Services (AWS) Leads the teach to build opinionated, pre-configured tools that can remove friction for other engineering teams Builds relationships with partner technology teams to deliver solutions across the JPMC technology stack Designs and develops software and troubleshoots with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Builds an understanding of the SRE (Site Reliability Engineering) mindset to help you design tools that meet the needs of this community. Understanding how to build it and run it is important. Ensures documentation supporting technical solutions provide high quality use self-help guides to minimise user and support tickets Required qualifications, capabilities, and skills Formal training or certification on cloud computing concepts and proficient advanced experience Hands on experience of delivering solutions on AWS public cloud such as compute (e.g. ECS), networking, storage, security policies and how to build & deploy applications via Terraform into that eco-system Experience of developing Terraform solution for consumption by application teams delivering on public cloud A desire to focus on continuous learning and experience new technologies Hands-on practical experience in systems design, application development, testing, and operational stability Experience of leading the design of a solution Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Demonstrate experience of working in an agile team using a methodology such as scrum. Preferred qualifications, capabilities, and skills Proficient in coding in one or more languages, preferably Java Formal training or certification on software engineering concepts Areas of particular interest would be observability tooling: Datadog and Dynatrace as well as tooling such as CloudTrails, X-Ray and Identity and Access Management (IAM) Enjoys presenting to other engineers on proposed designs and approaches Can demonstrate how to build secure applications, using tools to identify and remediate vulnerabilities and use modern techniques to control access to applications and APIs About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Jul 05, 2025
Full time
Job Description If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Lead Software Engineer at JPMorgan Chase within the Chief Technology Office, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You'll achieve significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. This is an opportunity for you to take your software engineering career to the next level. As a Lead Software Engineer, you'll be a valued member of an agile team who design and deliver trusted market-leading technology products used by other technologists in the firm to observe their applications and platforms on the public cloud across multiple platforms. You are responsible for working across a range of modern technology solutions, writing code and integrating cloud technologies to create an observability platform that maximizes the resilience of applications across the firm. Job responsibilities Designs and delivers well engineered observability solutions for the public cloud will require the successful candidate to develop their knowledge of the major public cloud platforms, initially Amazon Web Services (AWS) Leads the teach to build opinionated, pre-configured tools that can remove friction for other engineering teams Builds relationships with partner technology teams to deliver solutions across the JPMC technology stack Designs and develops software and troubleshoots with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Builds an understanding of the SRE (Site Reliability Engineering) mindset to help you design tools that meet the needs of this community. Understanding how to build it and run it is important. Ensures documentation supporting technical solutions provide high quality use self-help guides to minimise user and support tickets Required qualifications, capabilities, and skills Formal training or certification on cloud computing concepts and proficient advanced experience Hands on experience of delivering solutions on AWS public cloud such as compute (e.g. ECS), networking, storage, security policies and how to build & deploy applications via Terraform into that eco-system Experience of developing Terraform solution for consumption by application teams delivering on public cloud A desire to focus on continuous learning and experience new technologies Hands-on practical experience in systems design, application development, testing, and operational stability Experience of leading the design of a solution Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Demonstrate experience of working in an agile team using a methodology such as scrum. Preferred qualifications, capabilities, and skills Proficient in coding in one or more languages, preferably Java Formal training or certification on software engineering concepts Areas of particular interest would be observability tooling: Datadog and Dynatrace as well as tooling such as CloudTrails, X-Ray and Identity and Access Management (IAM) Enjoys presenting to other engineers on proposed designs and approaches Can demonstrate how to build secure applications, using tools to identify and remediate vulnerabilities and use modern techniques to control access to applications and APIs About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Are you a powerhouse in lettings with the drive to inspire, lead, and deliver results? Felicity J Lord Brixton is looking for a dynamic Lettings Branch Manager to take the reins and propel our branch to new heights. This isn't just another management role - it's a chance to lead one of our most vibrant and diverse London branches, driving performance, growing market share, and building a winning team culture. You will bring proven experience, inspiring leadership, and the ability to motivate others through your energy, ambition, and expert knowledge of the lettings market. If you are ready to shape the future of Brixton lettings, exceed targets, and make your mark in a fast-paced, customer-focused environment - this is your moment. indlm Benefits of being a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Complete on-target earnings of £60,000+ £22,000 to £32,000 basic salary (dependent on experience) £2,500 for your first 3 months of employment, whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly car allowance Elite bonus scheme Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday Your additional benefits as a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Personal 'Talk Time' with our CEOs Opportunity to earn a place in the CEO Exclusive Achievers Club Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip Eligibility for our annual black tie Elevate Awards, in categories related to your role How you will make an impact as a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Leading daily meetings with the Lettings team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with Landlords and Tenants Liaising with Tenants and arranging property viewings in line with their needs Negotiating offers and agreeing new tenancies Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Residential Lettings Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details: We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Jul 05, 2025
Full time
Are you a powerhouse in lettings with the drive to inspire, lead, and deliver results? Felicity J Lord Brixton is looking for a dynamic Lettings Branch Manager to take the reins and propel our branch to new heights. This isn't just another management role - it's a chance to lead one of our most vibrant and diverse London branches, driving performance, growing market share, and building a winning team culture. You will bring proven experience, inspiring leadership, and the ability to motivate others through your energy, ambition, and expert knowledge of the lettings market. If you are ready to shape the future of Brixton lettings, exceed targets, and make your mark in a fast-paced, customer-focused environment - this is your moment. indlm Benefits of being a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Complete on-target earnings of £60,000+ £22,000 to £32,000 basic salary (dependent on experience) £2,500 for your first 3 months of employment, whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly car allowance Elite bonus scheme Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday Your additional benefits as a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Personal 'Talk Time' with our CEOs Opportunity to earn a place in the CEO Exclusive Achievers Club Opportunity to earn a place on the plane for the annual Spicerhaart Incentive Trip Eligibility for our annual black tie Elevate Awards, in categories related to your role How you will make an impact as a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Leading daily meetings with the Lettings team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with Landlords and Tenants Liaising with Tenants and arranging property viewings in line with their needs Negotiating offers and agreeing new tenancies Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager at Felicity J Lord Estate Agents in Brixton: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within residential lettings at a Senior Negotiator position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Residential Lettings Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details: We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience. Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here . Location: Brighton Hours: Full-time Salary & Benefits: £30,000 + bonus. See more on our benefits here . Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here . The StoreManager Mission: As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront. How you'll drive success: You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions You'll build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community in this exciting new market for us You will inspire, support and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach in order to cultivate high-performing and truly engaged teams You're a clear and confident communicator and comfortable with delivering feedback on the shop floor, observing & delivering in the moment You'll lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction You'll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business What you'll need to thrive: A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you This role is ideal for anyone with experience as a Store Manager You have a strong presence, high on influencing your energy is infectious and authentically inspires those around you You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have The Interview Process and Candidate Experience Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values SWOT Task - you'll present a SWOT analysis of the store you're applying to and share this with your Area Manager in person In-Store Experience Interview - a chance for you to experience life as a Store Manager in an A&M store with our Head of Retail Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.
Jul 05, 2025
Full time
The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience. Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here . Location: Brighton Hours: Full-time Salary & Benefits: £30,000 + bonus. See more on our benefits here . Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here . The StoreManager Mission: As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront. How you'll drive success: You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions You'll build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community in this exciting new market for us You will inspire, support and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach in order to cultivate high-performing and truly engaged teams You're a clear and confident communicator and comfortable with delivering feedback on the shop floor, observing & delivering in the moment You'll lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction You'll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business What you'll need to thrive: A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you This role is ideal for anyone with experience as a Store Manager You have a strong presence, high on influencing your energy is infectious and authentically inspires those around you You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have The Interview Process and Candidate Experience Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values SWOT Task - you'll present a SWOT analysis of the store you're applying to and share this with your Area Manager in person In-Store Experience Interview - a chance for you to experience life as a Store Manager in an A&M store with our Head of Retail Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.
London dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buys. We're looking for a Marketing Lead Designer (12-month mat cover) who expects more from their career. Sitting within the Marketing team, this person will develop creative concepts that are on brand and distinctive to help Tesco Media's presence in the market. This person will build the visibility and presence of the Tesco Media brand in the industry by developing high quality and innovative campaigns that span thought leadership, content marketing, and go-to-market sales collateral. What you'll be working on Work closely with the Marketing team to develop best in class creative concepts that tell our story and make us stand out in the market. Provide strategic visual direction and design expertise on the arrangement of typography, photography and graphics both on and offline to inform and inspire action. Collaborate with a variety of stakeholders to deliver against the Project Brief as supplied by the marketing team on time and within budget. Contribute to the creative teams' knowledge and growth in design and technical expertise and continuously look for ways to improve processes. Be the Tesco Media brand champion and expert brand strategy with responsibility to own and develop the brand guidelines. Educate the wider teams to ensure they're effectively deploying the Tesco Media brand to ensure consistency in market. Design work will be across but not exclusive to website, event comms, sales decks, one pagers, LinkedIn, short animation clips, moving image. What we expect from you Proven experience working in graphic design post qualifications. Experience working in a B2B design role. Expert knowledge of the full Adobe Creative Suite - especially Photoshop, Illustrator and InDesign. Proven portfolio showcasing unique creative ideas and passion for design. Experience working cross-functionally. Experience in creating motion graphics using Adobe After Effects is highly desirable. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
Jul 05, 2025
Full time
London dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buys. We're looking for a Marketing Lead Designer (12-month mat cover) who expects more from their career. Sitting within the Marketing team, this person will develop creative concepts that are on brand and distinctive to help Tesco Media's presence in the market. This person will build the visibility and presence of the Tesco Media brand in the industry by developing high quality and innovative campaigns that span thought leadership, content marketing, and go-to-market sales collateral. What you'll be working on Work closely with the Marketing team to develop best in class creative concepts that tell our story and make us stand out in the market. Provide strategic visual direction and design expertise on the arrangement of typography, photography and graphics both on and offline to inform and inspire action. Collaborate with a variety of stakeholders to deliver against the Project Brief as supplied by the marketing team on time and within budget. Contribute to the creative teams' knowledge and growth in design and technical expertise and continuously look for ways to improve processes. Be the Tesco Media brand champion and expert brand strategy with responsibility to own and develop the brand guidelines. Educate the wider teams to ensure they're effectively deploying the Tesco Media brand to ensure consistency in market. Design work will be across but not exclusive to website, event comms, sales decks, one pagers, LinkedIn, short animation clips, moving image. What we expect from you Proven experience working in graphic design post qualifications. Experience working in a B2B design role. Expert knowledge of the full Adobe Creative Suite - especially Photoshop, Illustrator and InDesign. Proven portfolio showcasing unique creative ideas and passion for design. Experience working cross-functionally. Experience in creating motion graphics using Adobe After Effects is highly desirable. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
Air Traffic Services (ATS) Airspace Manager (ATSAM) Head Office - Operations Are you ready for your next big career challenge? If so, then we have an amazing opportunity for you. HIAL are looking for an experienced airspace specialist to complement our operations and safeguarding teams. As the ATS Airspace Manager (ATSAM), you will be accountable to the Deputy Head of Air Navigation Services (DHANS) for the delivery of airspace change in the vicinity of HIAL airports, for acting as the focal point for external ACP consultation and response, for maintaining the Approved Procedure Design Organisation (APDO) contract as the HIAL intelligent customer, and for providing technical expertise to support the safeguarding assessment of planned developments for impact on HIAL airspace arrangements and published Instrument Flight Procedures (IFP). The role is highly specialised; you will ensure that activities are understood and communicated to ATS Unit Managers and Head Office (HO) ATS roles in a timely and effective manner, allowing strategic decision making as a group to be exercised, and will work closely with the HANS and DHANS whilst supporting overall Air Navigation Services (ANS) strategic development and specific projects. In addition, you will liaise closely with HO corporate functions to provide information in support of wider strategic priorities, ensuring the HIAL Strategic Leadership Team (SLT) and Board are fully appraised of all ATS projects and activities. In return for your professionalism and commitment we offer an excellent pay and allowance package, generous annual leave entitlement, company pension and employee assistance programme. Closing date of applicants is midnight Sunday 29th June 2025. You MUST complete an application via our Careers site to be considered for the role at Careers - Highlands and Islands Airports Limited (hial.co.uk) . Please note that all salaries are subject to review through the Company's evaluation process. We are a disability confident employer and welcome applications from disabled candidates.
Jul 05, 2025
Full time
Air Traffic Services (ATS) Airspace Manager (ATSAM) Head Office - Operations Are you ready for your next big career challenge? If so, then we have an amazing opportunity for you. HIAL are looking for an experienced airspace specialist to complement our operations and safeguarding teams. As the ATS Airspace Manager (ATSAM), you will be accountable to the Deputy Head of Air Navigation Services (DHANS) for the delivery of airspace change in the vicinity of HIAL airports, for acting as the focal point for external ACP consultation and response, for maintaining the Approved Procedure Design Organisation (APDO) contract as the HIAL intelligent customer, and for providing technical expertise to support the safeguarding assessment of planned developments for impact on HIAL airspace arrangements and published Instrument Flight Procedures (IFP). The role is highly specialised; you will ensure that activities are understood and communicated to ATS Unit Managers and Head Office (HO) ATS roles in a timely and effective manner, allowing strategic decision making as a group to be exercised, and will work closely with the HANS and DHANS whilst supporting overall Air Navigation Services (ANS) strategic development and specific projects. In addition, you will liaise closely with HO corporate functions to provide information in support of wider strategic priorities, ensuring the HIAL Strategic Leadership Team (SLT) and Board are fully appraised of all ATS projects and activities. In return for your professionalism and commitment we offer an excellent pay and allowance package, generous annual leave entitlement, company pension and employee assistance programme. Closing date of applicants is midnight Sunday 29th June 2025. You MUST complete an application via our Careers site to be considered for the role at Careers - Highlands and Islands Airports Limited (hial.co.uk) . Please note that all salaries are subject to review through the Company's evaluation process. We are a disability confident employer and welcome applications from disabled candidates.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities. Essential Functions: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountabilityEfficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identifiedWork towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvementDefine and track key performance indicators (KPIs) and report them to the appropriate stakeholdersParticipate in tradeshows and conferencesInterface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Your profile: Degree in engineering, physics, mathematics, or hard scienceMinimum of three (3) years experience in technical sales and/or product supportProficiency in key optical engineering and physics concepts/optics industry experience preferredKnowledge of company products, applications, capabilities and sourcing possibilitiesKnowledgeable about sales and support processesProven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphereFluent in English, additional language skills preferredStrong organization skillsAble to identify key objectives, set goals, and execute plansExcellent communication and presentation skills, both written and verbalTravel willingness (occasional visits of tradeshows and other Edmund Optics sites) What we offer: A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit. Edmund Optics provides a range of employee benefits alongside the salary package including: Company pension schemePrivate medical & dental insuranceExtensive training and development opportunitiesSubsidized gym membershipCycle to Work schemeCompany events and a lot more! This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Jul 05, 2025
Full time
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d) Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities. Essential Functions: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountabilityEfficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identifiedWork towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvementDefine and track key performance indicators (KPIs) and report them to the appropriate stakeholdersParticipate in tradeshows and conferencesInterface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Your profile: Degree in engineering, physics, mathematics, or hard scienceMinimum of three (3) years experience in technical sales and/or product supportProficiency in key optical engineering and physics concepts/optics industry experience preferredKnowledge of company products, applications, capabilities and sourcing possibilitiesKnowledgeable about sales and support processesProven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphereFluent in English, additional language skills preferredStrong organization skillsAble to identify key objectives, set goals, and execute plansExcellent communication and presentation skills, both written and verbalTravel willingness (occasional visits of tradeshows and other Edmund Optics sites) What we offer: A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit. Edmund Optics provides a range of employee benefits alongside the salary package including: Company pension schemePrivate medical & dental insuranceExtensive training and development opportunitiesSubsidized gym membershipCycle to Work schemeCompany events and a lot more! This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Role: Head of Commercial (Pet) - 6 Month FTC Location: Leeds, LS15 OR Bardon, LE67 (with hybrid working after completion of training) Salary: £Competitive DOE, plus extensive benefits Contract type: Fixed term contract Employment type: Full time Working hours: 37.5 hours per week, Monday - Friday Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. The Head of Commercial will be responsible for defining and executing the commercial and trading strategy for The PharmPet Co's product categories. This role will focus on delivering sales growth, margin performance, category development, and brand leadership in the online pet healthcare space. You will lead product selection and merchandising, manage supplier relationships, identify emerging trends, and work cross-functionally with marketing, digital, supply chain, and customer experience teams to create an exceptional pet owner journey. What's in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme (subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you'll be doing? Develop and own the trading strategy across prescription and non-prescription pet healthcare categories, with a key focus on expanding pet prescriptions to take market share from competitors. Deliver revenue and margin targets, with a focus on scaling The PharmPet Co into a leading pet healthcare brand in the UK. Build a compelling, well-researched product range tailored to the needs of UK pet owners. Drive the growth of pet prescriptions as a core category, ensuring regulatory compliance, availability, and customer education. Use data and customer insights to drive category expansion and refine merchandising strategies. Negotiate trading terms to maximise margin and availability, and manage supplier performance Work closely with digital and ecommerce teams to optimise online merchandising, promotions, pricing, and customer journeys Collaborate with supply chain and operations to forecast demand, manage stock levels, and maintain availability Drive improvements in stock turn, wastage reduction, and working capital performance Partner with marketing to develop category-focused campaigns, promotional strategies, and educational content Align promotional calendars and product launches with key seasonal moments and pet health cycles Provide strategic direction to a growing team, with scope to build out a dedicated trading function Produce regular performance reporting, identifying risks and opportunities for continued growth Who are we looking for? Bachelor's degree in Business, Marketing, or a related field (MBA preferred) Proven experience in FMCG trading or category management, with extensive experience in a leadership role Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends, and supplier relationships Proficiency in using trading and inventory management software/tools Analytical mindset with the ability to use data to drive decisions Excellent negotiation, communication, and interpersonal skills Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances Proven ability to work both as part of a bigger team and individually Ability to prioritise and organise tasks and workload What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
Jul 05, 2025
Full time
Role: Head of Commercial (Pet) - 6 Month FTC Location: Leeds, LS15 OR Bardon, LE67 (with hybrid working after completion of training) Salary: £Competitive DOE, plus extensive benefits Contract type: Fixed term contract Employment type: Full time Working hours: 37.5 hours per week, Monday - Friday Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. The Head of Commercial will be responsible for defining and executing the commercial and trading strategy for The PharmPet Co's product categories. This role will focus on delivering sales growth, margin performance, category development, and brand leadership in the online pet healthcare space. You will lead product selection and merchandising, manage supplier relationships, identify emerging trends, and work cross-functionally with marketing, digital, supply chain, and customer experience teams to create an exceptional pet owner journey. What's in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme (subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you'll be doing? Develop and own the trading strategy across prescription and non-prescription pet healthcare categories, with a key focus on expanding pet prescriptions to take market share from competitors. Deliver revenue and margin targets, with a focus on scaling The PharmPet Co into a leading pet healthcare brand in the UK. Build a compelling, well-researched product range tailored to the needs of UK pet owners. Drive the growth of pet prescriptions as a core category, ensuring regulatory compliance, availability, and customer education. Use data and customer insights to drive category expansion and refine merchandising strategies. Negotiate trading terms to maximise margin and availability, and manage supplier performance Work closely with digital and ecommerce teams to optimise online merchandising, promotions, pricing, and customer journeys Collaborate with supply chain and operations to forecast demand, manage stock levels, and maintain availability Drive improvements in stock turn, wastage reduction, and working capital performance Partner with marketing to develop category-focused campaigns, promotional strategies, and educational content Align promotional calendars and product launches with key seasonal moments and pet health cycles Provide strategic direction to a growing team, with scope to build out a dedicated trading function Produce regular performance reporting, identifying risks and opportunities for continued growth Who are we looking for? Bachelor's degree in Business, Marketing, or a related field (MBA preferred) Proven experience in FMCG trading or category management, with extensive experience in a leadership role Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends, and supplier relationships Proficiency in using trading and inventory management software/tools Analytical mindset with the ability to use data to drive decisions Excellent negotiation, communication, and interpersonal skills Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances Proven ability to work both as part of a bigger team and individually Ability to prioritise and organise tasks and workload What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
Jul 05, 2025
Full time
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
