Trade Reservations Executive - £18k plus benefits

Job Title - Trade Reservations Executive

Department/Sector - Travel

Job Location - London

Salary - £18k plus benefits

Our client has been established for over 16 years. They are a specialist ticketing company focused on delivering a full service to third parties in the travel industry, group organisers and online distributors.

They have 150 staff in offices in London and also operate out of 10 shops in Central London and sell over 2.5 million theatre tickets annually, as well as hundreds of thousands of restaurant covers, attraction tickets, exhibitions and hotel breaks.

Shift Patterns:

• Shifts are 7.5 hours per day plus 1 hour lunch break.
• Monday-Friday 0800 - 2000
• Saturday 0900 - 1930
• Sunday 0900 - 1630

Responsibilities:

• Selling services by phone or email in accordance with brand standards
• Offer after-sale assistance and reply to queries
• Convert sales calls at the highest rate at the highest possible margin
• Handle all incoming complaints in line with the company complaint policy
• Buy and source product at the lowest possible cost for maximum margin

Skills Required:

• Product knowledge and expertise
• Commercial acumen
• Excellent customer service
• Excellent communication skills
• Ability to work as a team member and support colleagues