Specialist Contracts & Operations Lead

One of my local government clients are currently recruiting an experienced Specialist Contracts & Operations Lead on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Duties:

• Manage and motivate your team to deliver exceptional housing management services to our residents.
• Manage individual team members and be responsible for staff development within the team including, training, 1 to 1s, annual appraisals, objective setting and addressing performance issues.
• Deliver a customer focused, compliant, value for money service which embraces business culture, legislation, and best practice.
• Ensure compliance with all relevant policies and procedures and good neighbour management. Provide leadership and direction to your team.
• Drive performance, achieving targets, balanced with a strong customer focus and our ambition to be a fair and including organisation.
• Ensure the team consider residents vulnerabilities, tailoring the service to ensure we meet residents needs and provide appropriate support.
• Produce performance reports for clients, committees other interested parties as required Have ownership for your area.
• Identify priority areas for action. Develop, oversee and deliver outcomes for your priority neighbourhood plans.
• Strive to improve and increase resident engagement.
• Deputise for the Director of Specialist & Landlord Partnering at key strategic partnership meetings.
• Attend resident meetings when required. This may be outside of normal working hours.
• Be responsible for the lone working of your teams and ensure they follow all lone working guidance.
• Carry out quality assurance checks to ensure your team are meeting contractual/service standards, compliance with policies and procedures.
• Monitor demand, being flexible and agile with your teams' resources to ensure essential services are delivered to residents. Ensure compliance with Risk Hub actions, tenancy fraud and gas capping procedures.
• Respond to residents enquiries, complaints, MPs and Cllr enquiries on time Ensure there we have an effective contract management framework including systems for validation
• Maintain strong working relationships with the client, general manager and repairs contractor Ensure strong governance across all contractual obligations Have strong budget and finance management controls.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.