Assistant Store Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas. Join us to help achieve these strategic objectives.

Role overview:

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing unparalleled service.

Responsibilities:

• Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth.
• Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success.
• Analyze sales data and financial reports to make quick, informed decisions in collaboration with the Store Manager, identifying operational and commercial opportunities.
• Act as the point of contact for colleagues in the manager's absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Assist in managing day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive additional KPIs including units, conversion, ATV, and UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience :

• Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analyzing KPI data to make commercial decisions.
• Keen eye for detail and commerciality. Visual merchandising experience is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% on many products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.

We appreciate our colleagues' efforts in making JD Group successful and offer benefits including staff discounts and development opportunities to support your career journey with us.