9 jobs found

About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between)-making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. We are seeking a driven and high-performing Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical territory. The Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability. You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given destination. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory. As a Destination Manager, you will be responsible for the following: Responsible for curating and maintaining a best-in-class product offering for the assigned destinations. Strategically acquire new inventory to address product gaps and highlight innovative offerings. Build and strengthen assigned destinations to enhance product selection and increase brand awareness. Negotiate favorable commercial terms and monitor key metrics, taking necessary actions. Ensure consistent availability and quality of key products and drive continuous improvement by aligning offerings with customer preferences. Establishing yourself and Viator as strong members in the operator community of your designated destination. The ideal candidate for this role will exemplify the following characteristics: 3-5 years in B2B Account management or Sales Online Travel Agency, operator, or travel experience is a plus Entrepreneurial & Commercially Driven Focused on growing the business and destination. Highly skilled in securing favorable terms and maintaining relationships Passionate about achieving success and excellence Committed to serving customer partners and sharing knowledge Growth and Results Oriented Continuously improving both personally and for the company Passionate about achieving success and excellence Skilled in leveraging professional connections Embraces new ideas and works well in teams Detail-Oriented Strong technical background and data analysis abilities Understanding of the travel landscape is preferred Proven track record of working in a fast paced and dynamic environment Clear and impactful in communication Language Skills:Proficiency in German, both spoken and written, is a requirement for this role due to the necessity of conducting business and managing relationships within German-speaking territories. Job Location: Hybrid. This role is a hybrid position with an expectation of 2 days per week in our London office Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email and let us know the nature of your request. Please include the job requisition number in your message. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please confirm the number of years of full-time B2B Account Management or Sales experience you have. Select Does your B2B experience primarily involve managing relationships with travel suppliers (e.g., tour operators, hotels, activity providers) for an online platform or marketplace model, rather than direct-to-consumer sales or traditional travel agency roles? Select Please confirm that you meet the language requirements listed above. Select Are you currently based in London and able to work in-office 2 days per week, with a willingness to travel to assigned territories 2-3 times per year? Select Application Consent Select Tripadvisor collects your personal data for the purposes of managing Tripadvisor's recruitment related activities as well as for organizational planning purposes globally. Consequently, Tripadvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. If you join Tripadvisor, the personal data collected will become part of your employment record. In all cases, Tripadvisor will retain your information for a period after your application. Tripadvisor retains this information for various reasons, including in case Tripadvisor faces a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs and also to help us better understand, analyze and improve our recruitment processes. Tripadvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Tripadvisor has international sites and Tripadvisor uses resources located throughout the world. Tripadvisor may from time to time also use third parties to act on Tripadvisor's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Tripadvisor group of companies as well as to third parties acting on Tripadvisor's behalf, including also transfers to servers and databases outside the country where you provided Tripadvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and to the United States of America, in order to contact your referees or to detect, prevent or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of Tripadvisor, our users, applicants, candidates, employees or the public or as otherwise required by law. We have put in place adequate safeguards with respect to the protection of your privacy, rights and freedoms, and the exercise of your rights.

About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customers advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time. This role requires you to speak fluent German and English. The day to day To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Promptly manage customers and Area Business Managers requirements by handling incoming communications, enabling them to act with speed and ease Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive can do culture Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach Be the customers advocate within the Camira business, facilitating best in class service via all internal departments on our customers behalf Other considerations This role requires you to speak and read fluently in English and German Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload A natural trouble-shooter, collaborative in solving issues for your customer Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction. Camira Values Our success lies in our customers success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics. JBRP1_UKTJ

Starting Date: As soon as possible Contract type: Permanent, Full-time Salary: £ 34,900 per annum, (depending on skills and experience) Location: London, UK Application closing date: 20 December 2021 (Note: we will be reviewing applications as they are received. Interviews may take place before the application closing date so get your application in as soon as possible!) Background Better Cotton is the world's largest cotton sustainability programme. Our mission: to help cotton communities survive and thrive while protecting and restoring the environment. In challenging times, we are meeting the challenge head-on. Through our network of field-level partners we have trained over 2.5 million farmers - from the smallest to the largest - in 23 countries in more sustainable farming practices. A quarter of the world's cotton is now grown under the Better Cotton Standard. We have united the industry's stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better. About this role Better Cotton is seeking a Membership Coordinator to support the Global Membership Team. The Membership Coordinator will be responsible for maintaining optimal engagement with members of Better Cotton, recruiting new members, and managing projects and process improvements. The role involves regular interaction mainly with apparel and fashion retailers and brands, but also with other commercial members of Better Cotton, essential for driving uptake of Better Cotton and generating related volume-based fees as they source Better Cotton. These fees are re-invested into the Better Cotton field implementation programme in the form of farmer support and capacity building, to assure deepening impact as Better Cotton works towards its 2030 Strategic goals. This position specifically supports achievement of 2.7 m metric tons of Better Cotton uptake by Retailer and Brand members in 2022, so the ability to convincingly communicate the business case for sustainable cotton to all types of stakeholders in the commercial sector is key. This position comes with an incredible growth opportunity for a skilled professional wanting to consolidate previous successful commercial sustainability and/or CSR experience, to work across a more sustainable commodity as it transforms the sector. The role is suitable for a self-motivated, positive, dynamic, engaging, and service-oriented individual able to inspire and guide companies in adopting and committing long term to the Better Cotton programme. Responsibilities Retailer and Brand Members Recruitment & Onboarding Support retailers and brands as they embark on their Better Cotton exploration, financial planning and membership application process. Effectively use Better Cotton's Salesforce CRM as part of the recruitment, on-boarding and engagement process. Plan and deliver meetings with the cross-functional teams of retailers and brand businesses to achieve the alignment necessary to embed an effective Better Cotton sourcing Programme. Work with new and existing Retailer and Brand members to establish public commitments to and increase their Better Cotton sourcing consistently every year. Member Services Follow up with recruited retailers and brands for the first 2 years of joining to ensure that they adopt mechanisms to embed the Better Cotton programme. Act as Account Manager (Key Contact) for a number of existing Retailers and Brand members, including some of the largest global fashion brands, to assure the requirements outlined in the section above are fully embedded. Work with members to ensure accurate and timely completion of annual cotton consumption calculations and implementation of 3rd party assessment process beginning in 2022. Support the Membership team in communicating Better Cotton uptake status updates to members twice per year. Support the Membership team during the annual invoicing process and regularly follow up with members to ensure timely payment of invoices. Events and Marketing Contribute to the development and regular update of member materials for recruitment, events, member training and promotional purposes. Support the planning and execution of recruitment activities, engagement webinars and other online interactions with Better Cotton members. Contribute to the consolidation of Better Cotton's engagement strategy, in collaboration with Membership & Supply Chain colleagues and other cross-functional teams. When international travel resumes, organise peer to peer workshops and represent Better Cotton on sector initiatives as identified and designated by line manager. Represent Better Cotton at industry trade shows and sustainability-related events. Project Management and Process Improvement Review and improve processes and tools for engagement on the core Better Cotton programme for retailers and brands to achieve increasing demand for and uptake of Better Cotton. Contribute to the development of approaches, and systems for service delivery at scale. Contribute to the periodic review and consolidation of processes related to the M&SC function to increase the efficiency and effectiveness of delivery of members services within a rapidly growing and transforming organisation. Contribute to Membership & Supply Chain Team and cross-functional projects within Better Cotton. Manage assigned projects in line with project management processes employed in Better Cotton In addition to the above, the Membership Coordinator will deliver any other objectives as agreed with the Membership Manager. Profile The selected candidate will have the following skills, knowledge, and experience: Skills, Knowledge and Experience Essential At least 3 years' experience working with international retailers and/or brands, member management, supply chains and/or sustainability and corporate social responsibility (CSR) in a sales position Ability to effectively make the case for sustainability Proven ability to collaborate effectively across different teams and cultures Strong relationship building skills, service-oriented attitude, and flexibility/adaptability to work under pressure and deliver good quality Good computer skills and IT literacy, including Word, Powerpoint, and Excel, and analytical skills High level proficiency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly, concisely, and authoritatively Proven ability to multi-task and keep track of several projects running in parallel Proven ability to work autonomously and adapt to changing priorities Demonstrated project management skills Confidence in dealing with different levels of management and practised negotiation skills Excellent presentation and group training skills Desirable Understanding of Chain of Custody systems and how they apply to sustainable commodities Good abilities to use the features in Powerpoint and other presentation tools such as Prezzi to create attractive presentation materials Event management experience Experience with using Salesforce and other CRM Experience in organizing / moderating a multi-stakeholder group of individuals for constructive collaboration, in either events or working group Great public speaking skills Any other languages, particularly European languages, e.g. French, German, Spanish, Italian Working arrangements The position is full-time (40 hours per week) and will be based in Geneva or London (or accessible to London). BCI offers flexible working, with core hours being 10am - 4pm and the option to work from home one day per week. Up to 30% foreign travel will be required under normal circumstances. Applications Interested applicants with the required attributes are asked to send, in English, a detailed CV and a brief cover letter (2 pages maximum) to Better Cotton by email with the subject "Application for "Membership Coordinator" Application deadline: We thank all applicants for their interest; however, only candidates short-listed for a telephone interview will be contacted. Better Cotton is an equal opportunity employer and is committed to good practice and transparency in the management of natural, human, and financial resources.