About The Role Ecotricity is a company with a vision to make Britain green. We've been named in The Times 2016 top ten most disruptive organisations. As part of our vision we don't just supply energy we also generate energy, run the world's first UN certified carbon neutral & vegan football club, operate a nationwide electric vehicle changing network, to name just a few - and our Technology and Transformation team works across it all. Our entire business relies on digital channels but the truth is we're only getting started. As we reimagine our digital services from the ground up, we know we need to build out our quality assurance capabilities, so we continue to provide a great service for our customers, both external and internal. You'll be working across all our technologies either in our Bristol Tech Hub or HQ in Stroud, collaborating with developers, QAs, product owners and project managers. We're well on our way with creating a distributed system utilising much of what AWS offers. Utilising cloud-based architecture and microservices, we're able to focus on using the right tools for the job but this can come with some interesting challenges when it comes to testing. You'll have real input on the technology and tool choices we make. You'll be working as part of a Scrum team, ensuring the features we're delivering maintain our high standards. This will require you to create stable and trusted automated tests (functional, integration, end-to-end) andwork closely with the development team to ensure we're using automation in our tests correctly. We're innovating at a rapid pace, making use of Serverless technologies and creating greenfield native apps using Kotlin and Swift. This is a role for a forward-thinking QA engineer who would rather focus on automation than manual testing. Experience creating automated integration tests that work with distributed microservice architectures and functional tests that work with both iOS and Android is a must. About You We're heavy users of AWS, Node.JS and Serverless technologies, but we recognise that not every company has the same stack and really value choosing the right tool for the job. If you don't have experience with testing software built using our specific stack, that's okay. We're looking for someone who will help us make the right technology choices and has experience testing native apps, web, and distributed systems. Part of choosing the right tool means we aren't afraid to use the latest services on offer to provide the best solution - so you shouldn't be afraid to try (andsometimes fail & learn from) new tools, services, frameworks and methodologies. As a disruptive company wanting to make 'Britain Green', a passion for sustainability and environmental issues is a bonus. We love to see the Github profiles of candidates (don't worry, we've all got unfinished side-projects and non-production code on ours). If you have any cool projects or Open Source software in the wild, we'd love to hear about that too. What you will do You'll be helping us build out our QA capabilities - we're moving on from QA being a side job performed by Product Owners and business representatives to QA having and equal footing between our Customer, Services and Business development teams that make up our Software Engineering department. You will lead the development of automated tests that are fully integrated into our CI/CD pipeline and work with the rest of the scrum team to maintain tests and crucially ensure that tests written by others are written following the best practices and are testing the right things. No one wants to be running repetitive manual tests, but we also know automation isn't the right solution everytime.You'll work with the whole team to define when and how to automate and when to take a different approach. As the role of a formal QA is new to Ecotricity, the team is small, so you'll have plenty of opportunities to work across multiple teams, technologies and projects and learn new skills. We want to move the whole team's knowledge forward so we love pairing and sharing our knowledge and experience, so you will spend some time working with other developers and planning knowledge sharing workshops. We also want you working at your best so we are flexible on working hours (core hours around 09:30 - 16:30, 7.5 hours Monday to Thursday and we finish an hour early on Friday) and we are very open to some working from home. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (preferred) Work Location: In person Reference ID: 2408
Jul 19, 2025
Full time
About The Role Ecotricity is a company with a vision to make Britain green. We've been named in The Times 2016 top ten most disruptive organisations. As part of our vision we don't just supply energy we also generate energy, run the world's first UN certified carbon neutral & vegan football club, operate a nationwide electric vehicle changing network, to name just a few - and our Technology and Transformation team works across it all. Our entire business relies on digital channels but the truth is we're only getting started. As we reimagine our digital services from the ground up, we know we need to build out our quality assurance capabilities, so we continue to provide a great service for our customers, both external and internal. You'll be working across all our technologies either in our Bristol Tech Hub or HQ in Stroud, collaborating with developers, QAs, product owners and project managers. We're well on our way with creating a distributed system utilising much of what AWS offers. Utilising cloud-based architecture and microservices, we're able to focus on using the right tools for the job but this can come with some interesting challenges when it comes to testing. You'll have real input on the technology and tool choices we make. You'll be working as part of a Scrum team, ensuring the features we're delivering maintain our high standards. This will require you to create stable and trusted automated tests (functional, integration, end-to-end) andwork closely with the development team to ensure we're using automation in our tests correctly. We're innovating at a rapid pace, making use of Serverless technologies and creating greenfield native apps using Kotlin and Swift. This is a role for a forward-thinking QA engineer who would rather focus on automation than manual testing. Experience creating automated integration tests that work with distributed microservice architectures and functional tests that work with both iOS and Android is a must. About You We're heavy users of AWS, Node.JS and Serverless technologies, but we recognise that not every company has the same stack and really value choosing the right tool for the job. If you don't have experience with testing software built using our specific stack, that's okay. We're looking for someone who will help us make the right technology choices and has experience testing native apps, web, and distributed systems. Part of choosing the right tool means we aren't afraid to use the latest services on offer to provide the best solution - so you shouldn't be afraid to try (andsometimes fail & learn from) new tools, services, frameworks and methodologies. As a disruptive company wanting to make 'Britain Green', a passion for sustainability and environmental issues is a bonus. We love to see the Github profiles of candidates (don't worry, we've all got unfinished side-projects and non-production code on ours). If you have any cool projects or Open Source software in the wild, we'd love to hear about that too. What you will do You'll be helping us build out our QA capabilities - we're moving on from QA being a side job performed by Product Owners and business representatives to QA having and equal footing between our Customer, Services and Business development teams that make up our Software Engineering department. You will lead the development of automated tests that are fully integrated into our CI/CD pipeline and work with the rest of the scrum team to maintain tests and crucially ensure that tests written by others are written following the best practices and are testing the right things. No one wants to be running repetitive manual tests, but we also know automation isn't the right solution everytime.You'll work with the whole team to define when and how to automate and when to take a different approach. As the role of a formal QA is new to Ecotricity, the team is small, so you'll have plenty of opportunities to work across multiple teams, technologies and projects and learn new skills. We want to move the whole team's knowledge forward so we love pairing and sharing our knowledge and experience, so you will spend some time working with other developers and planning knowledge sharing workshops. We also want you working at your best so we are flexible on working hours (core hours around 09:30 - 16:30, 7.5 hours Monday to Thursday and we finish an hour early on Friday) and we are very open to some working from home. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. _Ecotricity is an equal opportunities employer and is committed to providing equality for all._ Job Types: Full-time, Permanent Application question(s): Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week? Will you now or in the future require sponsorship for employment visa status? Work authorisation: United Kingdom (preferred) Work Location: In person Reference ID: 2408
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 19, 2025
Full time
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 19, 2025
Full time
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 19, 2025
Full time
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 19, 2025
Full time
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Summary As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. What's In It For You Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do The Software Engineering Manager role is the embodiment of 'solving problems through technology' with key responsibilities as follows: Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs. Who You Are Previous polyglot hands-on senior software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies, Promoter of DevOps: you build it, you run it. Tech Stack M&S uses a variety of technologies including; Java, Spring, SpringBOOT, Micronaut React, Next.js, Typescript, Angular Azure Cloud, Kubernetes, Dynatrace (observability) SQL Server, MongoDB Ignite, Redis Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Jul 19, 2025
Full time
Summary As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. What's In It For You Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do The Software Engineering Manager role is the embodiment of 'solving problems through technology' with key responsibilities as follows: Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs. Who You Are Previous polyglot hands-on senior software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies, Promoter of DevOps: you build it, you run it. Tech Stack M&S uses a variety of technologies including; Java, Spring, SpringBOOT, Micronaut React, Next.js, Typescript, Angular Azure Cloud, Kubernetes, Dynatrace (observability) SQL Server, MongoDB Ignite, Redis Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence to build the systems and services for M and S financial business all while making the product experience seamless for our users and customers. Being kind, creative, curious, and confident, you will be an integral part of our empowered, multi-disciplinary engineering teams - building resilient systems. You will be closely working with Principal engineers, product and delivery peers to drive the successful delivery of projects and features. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do Software Development & Architecture: Responsible for design and architectural decisions, developing scalable and distributed systems, and driving legacy migrations. Focused on optimizing deployment pipelines to enhance efficiency and reliability. Quality, Stability & Standards: Establish quality standards to meet performance, reliability, and maintainability of the systems. With a strong production-first mindset, drive observability, maintain Service Level Objectives (SLOs), and ensure efficient incident resolution. Oversee the maintenance of existing systems, ensuring continuous improvements and prompt resolution of issues. Agile Delivery & Collaboration: Working closely with product, design, and programme management, you will lead the engineering delivery aligning to the business objectives. Collaboration will be key as you engage with senior leadership, cross-functional teams, and external partners to drive strategy and execution. Technical Leadership: You will provide technical direction on high-impact projects, tackling engineering challenges within the team. Engage in code reviews, ensuring high standards, maintainability, and alignment with best practices. Foster a culture of continuous improvement, technical excellence, and shared learning across the team. Hiring, Team Growth & Management: Manage team structure, budgets, resource allocation across projects. Hiring and onboarding new engineers, ensuring a seamless transition into the team. Coaching and mentoring engineers at all levels, tailoring your approach to help them grow into more senior technical and leadership roles. Technology Strategy & Knowledge Sharing: Driving innovation and continuous improvement across the team, managing technology roadmap, ensuring long-term strategic alignment. Lead on documentation efforts and internal tech talks, sharing knowledge and best practices to strengthen the technical community. Who you are Your skills and experience will include: Recognize that great engineering is as much about people as it is about technical expertise and lead with empathy Previous polyglot hands-on lead software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies Great leadership and coaching skills with the ability to develop engineering colleagues Tech stack React (Next.js / Typescript), GraphQL Federation, Java, Kotlin, Micronaut, Azure Cloud, GitHub, New Relic and Dynatrace Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Jul 19, 2025
Full time
As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence to build the systems and services for M and S financial business all while making the product experience seamless for our users and customers. Being kind, creative, curious, and confident, you will be an integral part of our empowered, multi-disciplinary engineering teams - building resilient systems. You will be closely working with Principal engineers, product and delivery peers to drive the successful delivery of projects and features. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do Software Development & Architecture: Responsible for design and architectural decisions, developing scalable and distributed systems, and driving legacy migrations. Focused on optimizing deployment pipelines to enhance efficiency and reliability. Quality, Stability & Standards: Establish quality standards to meet performance, reliability, and maintainability of the systems. With a strong production-first mindset, drive observability, maintain Service Level Objectives (SLOs), and ensure efficient incident resolution. Oversee the maintenance of existing systems, ensuring continuous improvements and prompt resolution of issues. Agile Delivery & Collaboration: Working closely with product, design, and programme management, you will lead the engineering delivery aligning to the business objectives. Collaboration will be key as you engage with senior leadership, cross-functional teams, and external partners to drive strategy and execution. Technical Leadership: You will provide technical direction on high-impact projects, tackling engineering challenges within the team. Engage in code reviews, ensuring high standards, maintainability, and alignment with best practices. Foster a culture of continuous improvement, technical excellence, and shared learning across the team. Hiring, Team Growth & Management: Manage team structure, budgets, resource allocation across projects. Hiring and onboarding new engineers, ensuring a seamless transition into the team. Coaching and mentoring engineers at all levels, tailoring your approach to help them grow into more senior technical and leadership roles. Technology Strategy & Knowledge Sharing: Driving innovation and continuous improvement across the team, managing technology roadmap, ensuring long-term strategic alignment. Lead on documentation efforts and internal tech talks, sharing knowledge and best practices to strengthen the technical community. Who you are Your skills and experience will include: Recognize that great engineering is as much about people as it is about technical expertise and lead with empathy Previous polyglot hands-on lead software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies Great leadership and coaching skills with the ability to develop engineering colleagues Tech stack React (Next.js / Typescript), GraphQL Federation, Java, Kotlin, Micronaut, Azure Cloud, GitHub, New Relic and Dynatrace Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Job Title: Director, Financial Crimes Solutions Product Management Overview: Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Mastercard's Financial Crime Solutions team is looking for a Director, Anti-Money Laundering (AML) Solutions Product Management, to drive the delivery of our product roadmaps. The ideal candidate is passionate about helping our customers to reduce financial crime, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Financial Crime Solutions (FCS) is a cross-functional team under Fraud & Resiliency within the Services division of Mastercard, overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management; data science, operations and technology partners, we have launched solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviors, and transactions on a global scale. Role: • Report to the VP, AML Solutions Product Manager and work closely with global and regional leads to drive product strategy, strategic development and launch of new products within AML Solutions. • Acts as a subject matter expert, outline business requirements and lead the data science, CX, and development teams through the definition, and launch of new products for our customers and in support of AML solutions objectives. • Leverage Mastercard's product management framework to manage the delivery of ongoing innovation and enhancements to Financial Crime Solutions products from concept to commercialization. • Business case definition, go-to-market plans, and data analysis for new product concepts and framing for AML Solutions • Assessment and development of expansion plans with clear value to address key customers and market needs • Develop deep understanding of customer behavior and market trends by analyzing relevant data to inform product strategies and forecasting. • Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver new product opportunities on time and budget. All about you: We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, financial services, and anti-money laundering. • Experience in the Payments ecosystem, especially in Money Laundering detection, is an advantage. • Experience managing financial crimes products for financial institutions either on the issuing or acquiring space. • Experience with Machine Learning, working closely with Data Science teams. • Incorporate and understanding of financial crime and the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.) • Have curiosity, agility, creativity, and a team player attitude. • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Be eager to learn, develop and get involved, be ready to roll up your sleeves. • Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively • Enjoy working and building relationships in multicultural matrix organization. • Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics. • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences.
Jul 19, 2025
Full time
Job Title: Director, Financial Crimes Solutions Product Management Overview: Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Mastercard's Financial Crime Solutions team is looking for a Director, Anti-Money Laundering (AML) Solutions Product Management, to drive the delivery of our product roadmaps. The ideal candidate is passionate about helping our customers to reduce financial crime, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Financial Crime Solutions (FCS) is a cross-functional team under Fraud & Resiliency within the Services division of Mastercard, overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management; data science, operations and technology partners, we have launched solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviors, and transactions on a global scale. Role: • Report to the VP, AML Solutions Product Manager and work closely with global and regional leads to drive product strategy, strategic development and launch of new products within AML Solutions. • Acts as a subject matter expert, outline business requirements and lead the data science, CX, and development teams through the definition, and launch of new products for our customers and in support of AML solutions objectives. • Leverage Mastercard's product management framework to manage the delivery of ongoing innovation and enhancements to Financial Crime Solutions products from concept to commercialization. • Business case definition, go-to-market plans, and data analysis for new product concepts and framing for AML Solutions • Assessment and development of expansion plans with clear value to address key customers and market needs • Develop deep understanding of customer behavior and market trends by analyzing relevant data to inform product strategies and forecasting. • Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver new product opportunities on time and budget. All about you: We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, financial services, and anti-money laundering. • Experience in the Payments ecosystem, especially in Money Laundering detection, is an advantage. • Experience managing financial crimes products for financial institutions either on the issuing or acquiring space. • Experience with Machine Learning, working closely with Data Science teams. • Incorporate and understanding of financial crime and the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.) • Have curiosity, agility, creativity, and a team player attitude. • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Be eager to learn, develop and get involved, be ready to roll up your sleeves. • Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively • Enjoy working and building relationships in multicultural matrix organization. • Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics. • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences.
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 19, 2025
Full time
Business Unit: Risk Analytics Centre of Excellence Salary range: £39,200 - £52,000 per annum DOE + red-hot benefits Location: UK Hybrid, attendance to London HUB 1x per week. Contract type : Permanent Our Team We have an exciting opportunity in our Credit Stress Testing Modelling team in Risk Analytics. The Climate Risk Stress Testing Specialist is a key role in the development, maintenance, and performance monitoring of VMUK's suite of Climate stress testing models, which are used to forecast loan loss provisions and capital requirements under a range of Climate scenarios, including regulatory stress tests. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive business insight. What you'll be doing Leading the development of the suite of climate stress testing models across Retail and Business portfolios, and across IRB and IFRS 9 modelling environments Supporting technical leads to independently implement changes to the SAS based Stress Testing Engines and associated analytical tools Focusing on continuous improvement through addressing of the Open Model validation actions and by identification of model performance issues, addressing oversight actions and by embedding learnings and evolving business and regulatory requirements Ensuring effective design and implementation of the Climate Stress testing monitoring of the stress testing models Continually assess and identify SAS processes/code to promote simplification and automation, reducing any operational risk inherent in the current environment Close collaboration with credit risk modelling, finance and business teams for obtaining insights and feedback for the management of the credit stress testing models Assisting the operational/delivery arm of the credit stress testing team in relation to model usage. We need you to have Good Knowledge of Climate risk model methodologies and stress testing frameworks across a range of Retail / Business credit portfolios with a good understanding of model usage Strong model development experience in stress testing, ideally using SAS and R Effective Climate Risk Modelling skills across physical risk and transition risk A strong understanding of climate-related regulations and reporting standards (e.g. TCFD, ESG reporting) Excellent analytical ability to solve complex problems, with a keen attention to detail Brilliant communication skills to be able to effectively communicate complex methodologies, processes, and outputs to colleagues with varying levels of subject matter expertise. It's a bonus if you have but not essential Python experience Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Marks & Spencer is a £10bn iconic British retailer with a rich heritage and a bold vision for the future. We bring high-quality, great-value food, fashion, and homeware to millions of customers worldwide. Right now, we're in the midst of a dynamic transformation to ensure we thrive in an increasingly competitive retail landscape-and there's never been a more exciting time to join us. Please note this role is a 12 month fixed term contract. We're looking for a commercially astute and forward-thinking Procurement Manager to join our Digital & Technology Procurement team. With a spend of approximately £400m across 300+ suppliers, this role is pivotal in shaping and delivering commercial value across our Digital & Technology (D&T) landscape. You'll work closely with senior stakeholders across D&T, Finance, and Legal, acting as a trusted advisor and commercial strategist. From sourcing and negotiation to contract management and supplier innovation, you'll play a key role in driving sustainable value and supporting M&S's transformation journey. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do Act as a strategic commercial partner to the Digital & Technology teams. Lead end-to-end procurement activities, from sourcing strategy to contract award. Build strong relationships with internal stakeholders and Tier 1 technology suppliers. Deliver commercial value through negotiation, innovation, and market insight. Develop and implement category strategies aligned with business goals. Manage supplier relationships and contracts to maximise performance and mitigate risk. Collaborate with Finance to embed commercial benefits into budgets. Champion procurement governance and risk management across technology categories. Who you are Demonstrable procurement experience, ideally in Digital, Technology, or SaaS. Proven ability to influence and challenge senior stakeholders. Strong commercial acumen and negotiation skills. Experience managing complex sourcing projects and supplier relationships. Confident communicator with excellent networking and stakeholder management skills. Proficiency in Excel, PowerPoint, and procurement systems. Experience drafting and managing robust commercial contracts. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Jul 19, 2025
Full time
Marks & Spencer is a £10bn iconic British retailer with a rich heritage and a bold vision for the future. We bring high-quality, great-value food, fashion, and homeware to millions of customers worldwide. Right now, we're in the midst of a dynamic transformation to ensure we thrive in an increasingly competitive retail landscape-and there's never been a more exciting time to join us. Please note this role is a 12 month fixed term contract. We're looking for a commercially astute and forward-thinking Procurement Manager to join our Digital & Technology Procurement team. With a spend of approximately £400m across 300+ suppliers, this role is pivotal in shaping and delivering commercial value across our Digital & Technology (D&T) landscape. You'll work closely with senior stakeholders across D&T, Finance, and Legal, acting as a trusted advisor and commercial strategist. From sourcing and negotiation to contract management and supplier innovation, you'll play a key role in driving sustainable value and supporting M&S's transformation journey. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do Act as a strategic commercial partner to the Digital & Technology teams. Lead end-to-end procurement activities, from sourcing strategy to contract award. Build strong relationships with internal stakeholders and Tier 1 technology suppliers. Deliver commercial value through negotiation, innovation, and market insight. Develop and implement category strategies aligned with business goals. Manage supplier relationships and contracts to maximise performance and mitigate risk. Collaborate with Finance to embed commercial benefits into budgets. Champion procurement governance and risk management across technology categories. Who you are Demonstrable procurement experience, ideally in Digital, Technology, or SaaS. Proven ability to influence and challenge senior stakeholders. Strong commercial acumen and negotiation skills. Experience managing complex sourcing projects and supplier relationships. Confident communicator with excellent networking and stakeholder management skills. Proficiency in Excel, PowerPoint, and procurement systems. Experience drafting and managing robust commercial contracts. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Love Manga or Comics? Interested in creating a great customer experience for Amazon's Manga business? The Manga business focuses on creating a great customer experience for Manga fans to discover, acquire and read digital and physical Manga. We are looking for a product leader in Tokyo with experience managing complex products from concept to completion on time. You will collaborate with multiple teams across Amazon and work with Product/UX/Business/Technical teams to create a great user experience while staying on the leading edge of new features and technology. We are looking for an innovative Sr. Product Manager who will be responsible for delighting customers and growing our manga business. A successful candidate must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. The candidate will not only develop and drive high-level initiatives, but can also roll up their sleeves, dig in and get the job done. Key job responsibilities - Partner and work closely with business owners, engineers, designers, and stakeholders to set the vision, define the product requirements, create the roadmap, and establish measures of success - Drive and deliver these experiences to market, finding creative ways to ship fast, iterate, and learn as you go - Learn from customer feedback, user research, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time - Engage with internal and external stakeholders to evangelize and create buy-in for your vision BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree - Experience with end to end product delivery - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Business level Japanese and English language skills PREFERRED QUALIFICATIONS - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools - You are a fan of Manga Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 19, 2025
Full time
Love Manga or Comics? Interested in creating a great customer experience for Amazon's Manga business? The Manga business focuses on creating a great customer experience for Manga fans to discover, acquire and read digital and physical Manga. We are looking for a product leader in Tokyo with experience managing complex products from concept to completion on time. You will collaborate with multiple teams across Amazon and work with Product/UX/Business/Technical teams to create a great user experience while staying on the leading edge of new features and technology. We are looking for an innovative Sr. Product Manager who will be responsible for delighting customers and growing our manga business. A successful candidate must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. The candidate will not only develop and drive high-level initiatives, but can also roll up their sleeves, dig in and get the job done. Key job responsibilities - Partner and work closely with business owners, engineers, designers, and stakeholders to set the vision, define the product requirements, create the roadmap, and establish measures of success - Drive and deliver these experiences to market, finding creative ways to ship fast, iterate, and learn as you go - Learn from customer feedback, user research, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time - Engage with internal and external stakeholders to evangelize and create buy-in for your vision BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree - Experience with end to end product delivery - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Business level Japanese and English language skills PREFERRED QUALIFICATIONS - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools - You are a fan of Manga Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
Jul 19, 2025
Full time
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
Jul 19, 2025
Full time
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
JOB TITLE: Customer Experience Manager. SALARY: £59,850pa to £73,150pa plus an extensive benefits package. LOCATION:Manchester or Newport. HOURS:35 hours, full time. WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too! Want to hear more? Join our Transport Experience and Insight Team at an exciting time and help us move faster forward for our customers! We focus on improving the customer, channel, and colleague experience, as well as driving commercial growth through data-driven insights, compelling storytelling, optimisations, and Direct to Consumer products. Our mission is to fulfil Transport's goal of Keeping Britain Moving. We envision delivering a brilliant customer experience through data and insights, responding to changing customer needs, and creating a great workplace for our colleagues. Within the Transport Experience and Insight team, the Lex Autolease Customer Experience (CX) team use actionable insight to identify and deliver initiatives that help transform customer experience and improve customer outcomes. Key Responsibilities We're excited to be recruiting a Customer Experience Manager (CXM) who has the drive and passion to help us to achieve the next phase of customer experience transformation in Transport. You'll act as the custodian of customer experience and customer outcomes across Transport. You are energised and passionate about leaving positive and lasting impressions with customers when they encounter our Lex Autolease Brand. To do this, you will work closely with the Customer Insights and Channel Insight & Analytics teams, as well as the rest of the business to understand performance through several lenses - including complaints, NPS, and channel performance - and will explore how we improve customer outcomes. You will then use these insights to help deliver customer experience improvements working closely with cross functional CX Squads in Transport. This will include providing the Platform teams and customer journey managers with more business insights to maximise the impact and speed of work delivered through our platform investment. This helps to shape and use the customer communications plan with BMX to drive engagement improvements, influencing digital content improvements, partnering optimally with internal service (Operational teams) and external service (supplier) teams to recognise and address performance hotspots. This is all about finding opportunities to delight customers, influencing product and policy changes to be more customer centric and transform customer experience. You will also need to ensure Consumer Duty outcomes are at the heart of how we analyse customer performance and help prioritise improvement activity - including managing the controls that ensure that our designed customer experiences are being implemented as intended. What you'll be doing 1. Strategy and Planning: Develop and implement a comprehensive customer experience plan aligned with Transport's strategy, goals, and Consumer Duty. Work through customer feedback analysis and insight to identify trends, needs, and areas for improvement. Stay abreast of industry trends, competitor activity, and emerging technologies or engagement strategies that could be leveraged to improve CX in Transport. Help to develop the future customer experience. 2.Cross-Functional Collaboration: Collaborate with various departments such as BMX, Transport Platform, Operations, Supplier, Distribution, Product Development, Collections, and Channel Insights & Analytics to ensure a seamless and consistent customer experience across all channels. 3.Team Leadership: Lead and inspire a customer-focused squad, encouraging a culture of empathy, accountability, and continuous improvement. 4.Customer Journey Optimisation: Identifying pain points and delivering changes to reduce dissatisfaction and delight customers. 5.Data Analysis and Reporting: Utilise customer data and feedback to generate actionable insights and drive data-driven decision-making. Develop and maintain KPIs to measure and report on the effectiveness of CX initiatives. 6.Risk management. Identify, manage, and mitigate all customer outcome risks relevant to the CX squad in RCSA. About you Success in a customer-focused role, with a track record of increasing NPS and reducing complaints. Strong data literacy skills with experience of translating data into actionable insights. Confident user of self-serve insight tools such as Qualtrics, Power BI and XMD. About working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you!
Jul 19, 2025
Full time
JOB TITLE: Customer Experience Manager. SALARY: £59,850pa to £73,150pa plus an extensive benefits package. LOCATION:Manchester or Newport. HOURS:35 hours, full time. WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs. Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too! Want to hear more? Join our Transport Experience and Insight Team at an exciting time and help us move faster forward for our customers! We focus on improving the customer, channel, and colleague experience, as well as driving commercial growth through data-driven insights, compelling storytelling, optimisations, and Direct to Consumer products. Our mission is to fulfil Transport's goal of Keeping Britain Moving. We envision delivering a brilliant customer experience through data and insights, responding to changing customer needs, and creating a great workplace for our colleagues. Within the Transport Experience and Insight team, the Lex Autolease Customer Experience (CX) team use actionable insight to identify and deliver initiatives that help transform customer experience and improve customer outcomes. Key Responsibilities We're excited to be recruiting a Customer Experience Manager (CXM) who has the drive and passion to help us to achieve the next phase of customer experience transformation in Transport. You'll act as the custodian of customer experience and customer outcomes across Transport. You are energised and passionate about leaving positive and lasting impressions with customers when they encounter our Lex Autolease Brand. To do this, you will work closely with the Customer Insights and Channel Insight & Analytics teams, as well as the rest of the business to understand performance through several lenses - including complaints, NPS, and channel performance - and will explore how we improve customer outcomes. You will then use these insights to help deliver customer experience improvements working closely with cross functional CX Squads in Transport. This will include providing the Platform teams and customer journey managers with more business insights to maximise the impact and speed of work delivered through our platform investment. This helps to shape and use the customer communications plan with BMX to drive engagement improvements, influencing digital content improvements, partnering optimally with internal service (Operational teams) and external service (supplier) teams to recognise and address performance hotspots. This is all about finding opportunities to delight customers, influencing product and policy changes to be more customer centric and transform customer experience. You will also need to ensure Consumer Duty outcomes are at the heart of how we analyse customer performance and help prioritise improvement activity - including managing the controls that ensure that our designed customer experiences are being implemented as intended. What you'll be doing 1. Strategy and Planning: Develop and implement a comprehensive customer experience plan aligned with Transport's strategy, goals, and Consumer Duty. Work through customer feedback analysis and insight to identify trends, needs, and areas for improvement. Stay abreast of industry trends, competitor activity, and emerging technologies or engagement strategies that could be leveraged to improve CX in Transport. Help to develop the future customer experience. 2.Cross-Functional Collaboration: Collaborate with various departments such as BMX, Transport Platform, Operations, Supplier, Distribution, Product Development, Collections, and Channel Insights & Analytics to ensure a seamless and consistent customer experience across all channels. 3.Team Leadership: Lead and inspire a customer-focused squad, encouraging a culture of empathy, accountability, and continuous improvement. 4.Customer Journey Optimisation: Identifying pain points and delivering changes to reduce dissatisfaction and delight customers. 5.Data Analysis and Reporting: Utilise customer data and feedback to generate actionable insights and drive data-driven decision-making. Develop and maintain KPIs to measure and report on the effectiveness of CX initiatives. 6.Risk management. Identify, manage, and mitigate all customer outcome risks relevant to the CX squad in RCSA. About you Success in a customer-focused role, with a track record of increasing NPS and reducing complaints. Strong data literacy skills with experience of translating data into actionable insights. Confident user of self-serve insight tools such as Qualtrics, Power BI and XMD. About working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you!
Summary As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. What's In It For You Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do The Software Engineering Manager role is the embodiment of 'solving problems through technology' with key responsibilities as follows: Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs. Who You Are Previous polyglot hands-on senior software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies, Promoter of DevOps: you build it, you run it. Tech Stack M&S uses a variety of technologies including; Java, Spring, SpringBOOT, Micronaut React, Next.js, Typescript, Angular Azure Cloud, Kubernetes, Dynatrace (observability) SQL Server, MongoDB Ignite, Redis Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Jul 19, 2025
Full time
Summary As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture. What's In It For You Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What You'll Do The Software Engineering Manager role is the embodiment of 'solving problems through technology' with key responsibilities as follows: Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs. Who You Are Previous polyglot hands-on senior software engineer Experience working on highly scalable software solutions across web or backend Extensive background in software engineering with several years' experience in a variety of systems and technologies Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies, Promoter of DevOps: you build it, you run it. Tech Stack M&S uses a variety of technologies including; Java, Spring, SpringBOOT, Micronaut React, Next.js, Typescript, Angular Azure Cloud, Kubernetes, Dynatrace (observability) SQL Server, MongoDB Ignite, Redis Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
Jul 19, 2025
Full time
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
Jul 19, 2025
Full time
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the Role As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert. You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making. What you'll be doing You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks Able to work on complex projects as well as assist the team with resolving client problems in a timely manner. Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends Champions our culture and values within your capability, and ensures all managers do the same Works with the Manager to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes Ensures communication and engagement of the capability strategy within the rest of the team Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals. Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team. Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture Advocates for and actively contributes towards a culture of feedback at CreateFuture Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner Any other ad hoc related duties & projects as required What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with one of our Talent Acquisition Team 1-hour Systems Design and Consultancy Interview 1-hour Take home test Presentation interview 1-hour People Leadership and Values interview Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you'll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select
Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details
Jul 19, 2025
Full time
Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details
London, UK Our Sales Development Representatives are a key part of a Regional Sales team consisting ofa Sales Manager and Mid-Market or Enterprise Account Executives. You will support all levels ofthe sales organization by finding new revenue opportunities that add to the total pipeline. Youwill foster relationships with Account Executives, Regional Sales Managers, and potential futurecustomers. What makes a Sales Development Representative successful? We are a team of intuitive,passionate hunters looking for green-field opportunities within potential customers. And we liketo have fun. Responsibilities Prospect and generate leads with companies within a defined territory Leverage a modern lead generation tool stack, including Linkedin, ZoomInfo and Outreach Collaborate closely with Sales Managers and Account Executives to establish a territory"plan-of-attack",including target companies, target prospects, and messaging/talk-tracks Set up new meetings to hand off to our Account Executive teams Learn, leverage, and help evolve our demand generation process Qualify opportunities and handle objections Participate in regular training & informational sessions Achieve or exceed monthly quotas of Qualified Opportunities and Closed Business Conduct high-level conversations with Senior Executives in Target and ProspectAccounts Create, prioritize, and qualify strategic target account lists within a defined territory Research and build new and existing accounts (i.e. adding contacts, sending regularemails, coordinating strategic discovery meetings) Required Qualifications and Skills 1+ years of experience Must be based in London. Role requires to be in office twice a month. History of quota over-achievement Thrive in a fast-paced, high-growth, rapidly changing environment Flexible to travel to various events in Germany (10%) German speaking as you will be selling to the DACH region Desired Qualifications and Skills Bachelor's Degree About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit . Sumo Logic Privacy Policy . Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Create a Job Alert Interested in building your career at Sumo Logic? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Jul 19, 2025
Full time
London, UK Our Sales Development Representatives are a key part of a Regional Sales team consisting ofa Sales Manager and Mid-Market or Enterprise Account Executives. You will support all levels ofthe sales organization by finding new revenue opportunities that add to the total pipeline. Youwill foster relationships with Account Executives, Regional Sales Managers, and potential futurecustomers. What makes a Sales Development Representative successful? We are a team of intuitive,passionate hunters looking for green-field opportunities within potential customers. And we liketo have fun. Responsibilities Prospect and generate leads with companies within a defined territory Leverage a modern lead generation tool stack, including Linkedin, ZoomInfo and Outreach Collaborate closely with Sales Managers and Account Executives to establish a territory"plan-of-attack",including target companies, target prospects, and messaging/talk-tracks Set up new meetings to hand off to our Account Executive teams Learn, leverage, and help evolve our demand generation process Qualify opportunities and handle objections Participate in regular training & informational sessions Achieve or exceed monthly quotas of Qualified Opportunities and Closed Business Conduct high-level conversations with Senior Executives in Target and ProspectAccounts Create, prioritize, and qualify strategic target account lists within a defined territory Research and build new and existing accounts (i.e. adding contacts, sending regularemails, coordinating strategic discovery meetings) Required Qualifications and Skills 1+ years of experience Must be based in London. Role requires to be in office twice a month. History of quota over-achievement Thrive in a fast-paced, high-growth, rapidly changing environment Flexible to travel to various events in Germany (10%) German speaking as you will be selling to the DACH region Desired Qualifications and Skills Bachelor's Degree About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit . Sumo Logic Privacy Policy . Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Create a Job Alert Interested in building your career at Sumo Logic? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
s360 UK is looking for a Director, Digital Growth with 8-10 years of experience and a passion for eCommerce and retail to join our growing team. Our London team of 30+ works closely together, acting as an extension of our client's team for leading retailers such as Emma Bridgewater, schuh and New Era. In this role, you'll be a key part of the UK Digital Growth service offering, supporting the Head of Digital Growth to drive our vision forward, collaborating with channel specialists, and leading the digital growth strategy for some of our most complex brands. The Role We're looking for a Digital Growth Director who is ready to drive impact for clients, is commercially minded and solutions-focused. You'll be responsible for shaping and delivering growth strategies that drive real impact for our clients. To give you an idea of where you'll spend your time, the role is made up of four key pillars: Direct Performance & Strategy: Lead the omnichannel strategy across 4-5 clients, ensuring every action ladders up to broader commercial, customer and brand goals. Create unified plans that bring together Paid Search, Paid Social, SEO, Creative and more, always keeping business impact at the centre. Identify and steer new growth opportunities through performance channel insights, audience understanding, and emerging trends. Act as a thought leader - challenging assumptions, asking the right questions, and pushing clients into new growth territories. Build Authentic Client Relationships: Be your client's closest strategic partner, building a relationship rooted in trust, empathy, credibility, and care. Ability to build excellent relationships with c-suite management via clarity, foresight and performance impact. Navigate challenges and competing priorities with calm confidence and a solutions-first approach. Be more performance-focused than the client, always providing clarity on "what's next" and how we get there. Best-in-class Execution: Build integrated, full-funnel media plans across Paid Search, Paid Social, SEO and Creative that align to business goals. Own performance forecasting and deliver clear, commercial reporting that ladders up to KPIs like CAC, ROAS and revenue. Identify trends, risks and opportunities early, turning insight into action with sharp, strategic thinking. Uphold excellence in briefs, execution, budget pacing, and creative testing and other aspects of delivery, ensuring clarity at every stage. Foster Strong Team Collaboration: Support the Head of Digital Growth in evolving the UK Digital Growth vision, product, and team culture, with the ability to roll this out across the Digital Growth Team and, where applicable, the wider business. Be a source of inspiration and mentorship for Associates, Managers and Senior Managers and be comfortable developing and hosting training sessions to improve knowledge and performance of the Digital Growth team. Spot gaps and opportunities the team might miss, offering support, perspective and strategic guidance that helps them level up. Foster collaboration across channel teams, creating seamless service and shared success for clients. Why s360 UK? At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers. To be the best for our clients, this means we also put everything into transforming careers for ecom professionals too. We've created a culture where people love where they work, and to put it simply, we're in business to create exceptional growth opportunities for s360ers. We empower s360ers to experience career firsts that they wouldn't get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts. Our work environment is built around inclusivity, mutual respect, and built on a foundation of 'attitude creates ability' culture, which means we value the way you approach work, not just the skills you have. This means you'll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way. Benefit & Perks We're excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include: Hybrid working with 40% of time in the office based on a schedule that suits you Flexible working hours and ability to work remotely internationally Between £250- £2,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards Parental leave policy with up to 6 months at full pay as a primary carer Access to free mental health support and counselling Tech set-up including new iPhone & contract and a "home working tech kit" Summer Fridays! Early finishes in June, July & August 4% employer pension contribution and access to Penfold Pensions, the UK's leading private pension provider As part of s360, our London team is backed by the resources, technology & AI solutions of a 300-person agency. You'll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook. Be yourself, we like you that way. At s360 UK, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages and supports everyone to be their full authentic selves at work. At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience. Applying for the Role To apply for a role here, please send your CV and make sure to include a cover letter (or similar!) in your application. A successful cover letter will tell us a bit about you, why you love Digital Growth/Client Service and what stands out about joining the team. NOTE: Due to the competitive nature of this field, applications without cover letters will not be considered.
Jul 19, 2025
Full time
s360 UK is looking for a Director, Digital Growth with 8-10 years of experience and a passion for eCommerce and retail to join our growing team. Our London team of 30+ works closely together, acting as an extension of our client's team for leading retailers such as Emma Bridgewater, schuh and New Era. In this role, you'll be a key part of the UK Digital Growth service offering, supporting the Head of Digital Growth to drive our vision forward, collaborating with channel specialists, and leading the digital growth strategy for some of our most complex brands. The Role We're looking for a Digital Growth Director who is ready to drive impact for clients, is commercially minded and solutions-focused. You'll be responsible for shaping and delivering growth strategies that drive real impact for our clients. To give you an idea of where you'll spend your time, the role is made up of four key pillars: Direct Performance & Strategy: Lead the omnichannel strategy across 4-5 clients, ensuring every action ladders up to broader commercial, customer and brand goals. Create unified plans that bring together Paid Search, Paid Social, SEO, Creative and more, always keeping business impact at the centre. Identify and steer new growth opportunities through performance channel insights, audience understanding, and emerging trends. Act as a thought leader - challenging assumptions, asking the right questions, and pushing clients into new growth territories. Build Authentic Client Relationships: Be your client's closest strategic partner, building a relationship rooted in trust, empathy, credibility, and care. Ability to build excellent relationships with c-suite management via clarity, foresight and performance impact. Navigate challenges and competing priorities with calm confidence and a solutions-first approach. Be more performance-focused than the client, always providing clarity on "what's next" and how we get there. Best-in-class Execution: Build integrated, full-funnel media plans across Paid Search, Paid Social, SEO and Creative that align to business goals. Own performance forecasting and deliver clear, commercial reporting that ladders up to KPIs like CAC, ROAS and revenue. Identify trends, risks and opportunities early, turning insight into action with sharp, strategic thinking. Uphold excellence in briefs, execution, budget pacing, and creative testing and other aspects of delivery, ensuring clarity at every stage. Foster Strong Team Collaboration: Support the Head of Digital Growth in evolving the UK Digital Growth vision, product, and team culture, with the ability to roll this out across the Digital Growth Team and, where applicable, the wider business. Be a source of inspiration and mentorship for Associates, Managers and Senior Managers and be comfortable developing and hosting training sessions to improve knowledge and performance of the Digital Growth team. Spot gaps and opportunities the team might miss, offering support, perspective and strategic guidance that helps them level up. Foster collaboration across channel teams, creating seamless service and shared success for clients. Why s360 UK? At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers. To be the best for our clients, this means we also put everything into transforming careers for ecom professionals too. We've created a culture where people love where they work, and to put it simply, we're in business to create exceptional growth opportunities for s360ers. We empower s360ers to experience career firsts that they wouldn't get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts. Our work environment is built around inclusivity, mutual respect, and built on a foundation of 'attitude creates ability' culture, which means we value the way you approach work, not just the skills you have. This means you'll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way. Benefit & Perks We're excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include: Hybrid working with 40% of time in the office based on a schedule that suits you Flexible working hours and ability to work remotely internationally Between £250- £2,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards Parental leave policy with up to 6 months at full pay as a primary carer Access to free mental health support and counselling Tech set-up including new iPhone & contract and a "home working tech kit" Summer Fridays! Early finishes in June, July & August 4% employer pension contribution and access to Penfold Pensions, the UK's leading private pension provider As part of s360, our London team is backed by the resources, technology & AI solutions of a 300-person agency. You'll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook. Be yourself, we like you that way. At s360 UK, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages and supports everyone to be their full authentic selves at work. At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience. Applying for the Role To apply for a role here, please send your CV and make sure to include a cover letter (or similar!) in your application. A successful cover letter will tell us a bit about you, why you love Digital Growth/Client Service and what stands out about joining the team. NOTE: Due to the competitive nature of this field, applications without cover letters will not be considered.
