Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 03, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Relationship Director specialising in Private Equity you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Private Equity sector Experienced in Financing/Lending, Credit, Trade Finance, Transaction Banking & FX Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Private Equity Sectors Experience putting in place Subscription Lines for clients and winning operational fund banking mandates Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 03, 2025
Full time
As a Relationship Director specialising in Private Equity you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Private Equity sector Experienced in Financing/Lending, Credit, Trade Finance, Transaction Banking & FX Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Private Equity Sectors Experience putting in place Subscription Lines for clients and winning operational fund banking mandates Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us as an SRE Lead - Messaging at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as an SRE Lead - Messaging you should have experience with: Messaging/Streaming products - Kafka, IBM MQ, IBM IIB/ACE DevOps tools - Ansible, Chef, Kubernetes, GitLab, Jenkins SRE logging & Monitoring Tools - ELK stack, Grafana, Prometheus, Open Telemetry Programming languages: Java, Python Establishing SLOs and SLIs, and ensure the adherence with promoting the culture of SRE practices to continuously measure, improve & respond to incidents for conducting post-mortems to prevent future issues. Other highly valued skills include: Developing and enforcing SRE best practices and principles. Collaborating with the development teams to build scalable and resilient systems. Aligning cross functional teams on priorities and deliverables. Driving automation to enhance operational efficiency You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Knutsford campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 03, 2025
Full time
Join us as an SRE Lead - Messaging at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as an SRE Lead - Messaging you should have experience with: Messaging/Streaming products - Kafka, IBM MQ, IBM IIB/ACE DevOps tools - Ansible, Chef, Kubernetes, GitLab, Jenkins SRE logging & Monitoring Tools - ELK stack, Grafana, Prometheus, Open Telemetry Programming languages: Java, Python Establishing SLOs and SLIs, and ensure the adherence with promoting the culture of SRE practices to continuously measure, improve & respond to incidents for conducting post-mortems to prevent future issues. Other highly valued skills include: Developing and enforcing SRE best practices and principles. Collaborating with the development teams to build scalable and resilient systems. Aligning cross functional teams on priorities and deliverables. Driving automation to enhance operational efficiency You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Knutsford campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a Principal Engineer for CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as a Code tooling (Chef is essential, Ansible is a plus), containerization knowledge of authentication and biometric system design is highly desired. Open-source experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our London office. Purpose of the role To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives. Accountabilities Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence. Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps. Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives. Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 02, 2025
Full time
Join us as a Principal Engineer for CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as a Code tooling (Chef is essential, Ansible is a plus), containerization knowledge of authentication and biometric system design is highly desired. Open-source experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our London office. Purpose of the role To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives. Accountabilities Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence. Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps. Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives. Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a Senior Software Engineer for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on IAM engineer background with broad expertise across the IAM domain, including tooling, products, protocols, taxonomy, identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either JavaScript or Java, and you must be comfortable in designing extensible IAM APIs for seamless integration with external and internal applications. Strong working knowledge of implementing PingAM custom authentication trees, including downstream API integration with threat sensors (ThreatMetrix, BioCatch, etc.), adaptive authentication and step-up authentication, including the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security, product, engineering and compliance teams, to embed identity-first principles into the DevSecOps lifecycle You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 02, 2025
Full time
Join us as a Senior Software Engineer for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on IAM engineer background with broad expertise across the IAM domain, including tooling, products, protocols, taxonomy, identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either JavaScript or Java, and you must be comfortable in designing extensible IAM APIs for seamless integration with external and internal applications. Strong working knowledge of implementing PingAM custom authentication trees, including downstream API integration with threat sensors (ThreatMetrix, BioCatch, etc.), adaptive authentication and step-up authentication, including the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security, product, engineering and compliance teams, to embed identity-first principles into the DevSecOps lifecycle You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us as a Senior Software Engineer for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on IAM engineer background with broad expertise across the IAM domain, including tooling, products, protocols, taxonomy, identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either JavaScript or Java, and you must be comfortable in designing extensible IAM APIs for seamless integration with external and internal applications. Strong working knowledge of implementing PingAM custom authentication trees, including downstream API integration with threat sensors (ThreatMetrix, BioCatch, etc.), adaptive authentication and step-up authentication, including the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security, product, engineering and compliance teams, to embed identity-first principles into the DevSecOps lifecycle You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 02, 2025
Full time
Join us as a Senior Software Engineer for CIAM at Barclays, where you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on IAM engineer background with broad expertise across the IAM domain, including tooling, products, protocols, taxonomy, identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either JavaScript or Java, and you must be comfortable in designing extensible IAM APIs for seamless integration with external and internal applications. Strong working knowledge of implementing PingAM custom authentication trees, including downstream API integration with threat sensors (ThreatMetrix, BioCatch, etc.), adaptive authentication and step-up authentication, including the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security, product, engineering and compliance teams, to embed identity-first principles into the DevSecOps lifecycle You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a Credit Product Manager in our Private Banking team based in London. As part of a team of Product Managers you will jointly own and manage the Private Bank's mortgage and real estate financing product, including but not limited to UK and Crown Dependency regulated mortgages and residential investment mortgages, ensuring it meets the needs of our clients globally across our lending platforms in the UK, Monaco, Switzerland and the Crown Dependencies. The role holder will lead on and support the delivery of our product road map with a focus on Ultra-High Net Worth (UHNW) clients, ensuring we continuously improve our product journeys and deliver new differentiated solutions for our client base. In doing so the role holder will ensure the product set aligns to the strategy of the Private Bank and Wealth Management (PBWM) businesses and meets our regulatory requirements, whilst managing our credit risk and achieving our commercial objectives in a controlled way. Further responsibilities include the day-to-day management of products, supporting/training our Distribution and Front Office teams and monitoring the performance and profitability of our portfolio. Essential Skills/Basic Qualifications: Understanding of Mortgage financing end to end journeys in Mass Affluent, HNW and UHNW markets Understanding of global private wealth markets across country specific jurisdictions Core understanding of credit regulatory capital requirements, return calculations and hedging practices Desirable skills/Preferred Qualifications: CeMAP qualification is Preferred Credit policy change and management Client and transaction engagement End-to-end product management You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance. Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product strategy and development process, and communicate key findings to relevant stakeholders to improve and implement product offerings. Response to colleague and stakeholder inquiries, resolution of issues, and provision of guidance on product usage. . Presentation of the advantages and features of the product to potential customers and stakeholders, building trust and encouraging adoption. Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content. Participation in and delivery of training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders. Participation in events, conferences, and other networking opportunities to showcase the product and generate interest. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 02, 2025
Full time
Join us as a Credit Product Manager in our Private Banking team based in London. As part of a team of Product Managers you will jointly own and manage the Private Bank's mortgage and real estate financing product, including but not limited to UK and Crown Dependency regulated mortgages and residential investment mortgages, ensuring it meets the needs of our clients globally across our lending platforms in the UK, Monaco, Switzerland and the Crown Dependencies. The role holder will lead on and support the delivery of our product road map with a focus on Ultra-High Net Worth (UHNW) clients, ensuring we continuously improve our product journeys and deliver new differentiated solutions for our client base. In doing so the role holder will ensure the product set aligns to the strategy of the Private Bank and Wealth Management (PBWM) businesses and meets our regulatory requirements, whilst managing our credit risk and achieving our commercial objectives in a controlled way. Further responsibilities include the day-to-day management of products, supporting/training our Distribution and Front Office teams and monitoring the performance and profitability of our portfolio. Essential Skills/Basic Qualifications: Understanding of Mortgage financing end to end journeys in Mass Affluent, HNW and UHNW markets Understanding of global private wealth markets across country specific jurisdictions Core understanding of credit regulatory capital requirements, return calculations and hedging practices Desirable skills/Preferred Qualifications: CeMAP qualification is Preferred Credit policy change and management Client and transaction engagement End-to-end product management You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance. Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product strategy and development process, and communicate key findings to relevant stakeholders to improve and implement product offerings. Response to colleague and stakeholder inquiries, resolution of issues, and provision of guidance on product usage. . Presentation of the advantages and features of the product to potential customers and stakeholders, building trust and encouraging adoption. Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content. Participation in and delivery of training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders. Participation in events, conferences, and other networking opportunities to showcase the product and generate interest. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Relationship Director specialising in Energy and Infrastructure you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Commodity Traders sector Experienced in Financing/Lending, Credit, Corporate Finance, Trade Finance, Transaction Banking, Project Financing & Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Energy Transition and Natural Resources Sectors Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues Any specific subsector specialism with Commodities: Agri / Softs, Energy, Metals etc. You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jun 27, 2025
Full time
As a Relationship Director specialising in Energy and Infrastructure you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Commodity Traders sector Experienced in Financing/Lending, Credit, Corporate Finance, Trade Finance, Transaction Banking, Project Financing & Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Energy Transition and Natural Resources Sectors Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues Any specific subsector specialism with Commodities: Agri / Softs, Energy, Metals etc. You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Relationship Director specialising in Energy and Infrastructure you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Commodity Traders sector Experienced in Financing/Lending, Credit, Corporate Finance, Trade Finance, Transaction Banking, Project Financing & Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Energy Transition and Natural Resources Sectors Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues Any specific subsector specialism with Commodities: Agri / Softs, Energy, Metals etc. You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jun 27, 2025
Full time
As a Relationship Director specialising in Energy and Infrastructure you have responsibility for growing a deep understanding and relationship with a portfolio of clients, allowing you to develop and sustain revenue enhancing opportunities, leading cross-discipline Deal Teams to increase return on tangible equity and improve, capital efficiency through the restructuring of existing loans and the provision of new lending, developing your portfolio through increasing wallet share and reducing the cost-to-serve our clients through the introduction of banking efficiencies including digital platforms and providing excellent customer service and building deep customer relationships. To be successful in this role you will have: Relationship Mgt, Coverage or Origination in the Commodity Traders sector Experienced in Financing/Lending, Credit, Corporate Finance, Trade Finance, Transaction Banking, Project Financing & Risk Management Experience in Credit Risk & Credit Risk Analysis Experience in UK & European Bank Market, or sector experience in other international markets Other desirable skills include: Experience in Energy Transition and Natural Resources Sectors Working and collaborating in cross jurisdiction and cross product deal teams Management / Mentoring of junior talent and colleagues Any specific subsector specialism with Commodities: Agri / Softs, Energy, Metals etc. You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We're Hiring: Operational Resilience Manager Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job We are looking for an experience and proactive Operational Resilience Manager to lead the development, implementation and ongoing management of our Operational Resilience Framework. The critical role ensure that the organisation can anticipate, prepare for, respond to and recover from any disruptions that may impact our business operations. As the Operational Resilience Manager you will be responsible for ensuring continuity of critical business processes, maintaining regulatory compliance, and coordinating regular mock-disaster exercises. You will work closely with stakeholders across all levels of the organisation, including C-Suite and external business partners Key Accountabilities Lead the development and administration of the Operational Resilience and Business Continuity Management Programme Identify and evaluate potential threats to the organisation, ensuring appropriate mitigation strategies are in place Prepare the annual Operational Resilience self-assessment and supporting documentation Provide strategic direction and resilience guidance to all key stakeholders, including Senior Management (CEO and CIO) and Executive level. Conduct Business Impact Assessments and scenario-based stress testing. Plan and manage scenario tests, liaising as appropriate with colleagues from across the Group. Review business continuity and disaster recovery plans for our key suppliers and, if necessary, witness failover testing. Ensure compliance with relevant regulation and industry standard (e.g. FCA Operational Resilience Policy) Responsible for the on-going maintenance and communication of the Group Crisis Management plan As the Subject Matter Expert for operational resilience and a member of the Crisis Management Team, you will provide expert guidance during all business continuity events. Engaging with, training and supporting our network of Operational Resilience Champions in key functions to assist them in applying best practices, tools and processes. Maintain and test the emergency notification platform. Experience, Knowledge, Skills Proven experience working in an Operational Resilience, Business Continuity or Disaster Recovery role. Passion for organisational resilience and making a difference long term in a highly dynamic environment. Strong understanding of threats, risks, impacts and associated mitigations as they relate to a major organisation. Able to demonstrate a pro-active approach to drive forward the operational resilience agenda across the organisation. Exceptional communication and stakeholder management skills, including c-suite and Board level. Good understanding of IT systems, particularly in relation to disaster recovery and high availability design and architectural considerations. Previous experience of managing third party suppliers and contractors. Excellent written and oral communication skills, with the ability to translate complex business continuity concepts and risks into business language and impact. Excellent interpersonal and negotiating skills and a capability to adapt style and approach as needed to reflect the audience. Ability to influence and manage challenging situations through to successful resolution. Ability to apply a pragmatic consultative approach to find the right solution for the business. Qualifications A recognised Business Continuity Management certification (with the BCM Institute / BCI / DRI International) highly desirable. Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Jun 26, 2025
Full time
We're Hiring: Operational Resilience Manager Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job We are looking for an experience and proactive Operational Resilience Manager to lead the development, implementation and ongoing management of our Operational Resilience Framework. The critical role ensure that the organisation can anticipate, prepare for, respond to and recover from any disruptions that may impact our business operations. As the Operational Resilience Manager you will be responsible for ensuring continuity of critical business processes, maintaining regulatory compliance, and coordinating regular mock-disaster exercises. You will work closely with stakeholders across all levels of the organisation, including C-Suite and external business partners Key Accountabilities Lead the development and administration of the Operational Resilience and Business Continuity Management Programme Identify and evaluate potential threats to the organisation, ensuring appropriate mitigation strategies are in place Prepare the annual Operational Resilience self-assessment and supporting documentation Provide strategic direction and resilience guidance to all key stakeholders, including Senior Management (CEO and CIO) and Executive level. Conduct Business Impact Assessments and scenario-based stress testing. Plan and manage scenario tests, liaising as appropriate with colleagues from across the Group. Review business continuity and disaster recovery plans for our key suppliers and, if necessary, witness failover testing. Ensure compliance with relevant regulation and industry standard (e.g. FCA Operational Resilience Policy) Responsible for the on-going maintenance and communication of the Group Crisis Management plan As the Subject Matter Expert for operational resilience and a member of the Crisis Management Team, you will provide expert guidance during all business continuity events. Engaging with, training and supporting our network of Operational Resilience Champions in key functions to assist them in applying best practices, tools and processes. Maintain and test the emergency notification platform. Experience, Knowledge, Skills Proven experience working in an Operational Resilience, Business Continuity or Disaster Recovery role. Passion for organisational resilience and making a difference long term in a highly dynamic environment. Strong understanding of threats, risks, impacts and associated mitigations as they relate to a major organisation. Able to demonstrate a pro-active approach to drive forward the operational resilience agenda across the organisation. Exceptional communication and stakeholder management skills, including c-suite and Board level. Good understanding of IT systems, particularly in relation to disaster recovery and high availability design and architectural considerations. Previous experience of managing third party suppliers and contractors. Excellent written and oral communication skills, with the ability to translate complex business continuity concepts and risks into business language and impact. Excellent interpersonal and negotiating skills and a capability to adapt style and approach as needed to reflect the audience. Ability to influence and manage challenging situations through to successful resolution. Ability to apply a pragmatic consultative approach to find the right solution for the business. Qualifications A recognised Business Continuity Management certification (with the BCM Institute / BCI / DRI International) highly desirable. Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Join us as a Principal Engineer for CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as a Code tooling (Chef is essential, Ansible is a plus), containerization knowledge of authentication and biometric system design is highly desired. Open-source experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our London office. Purpose of the role To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives. Accountabilities Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence. Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps. Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives. Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jun 16, 2025
Full time
Join us as a Principal Engineer for CIAM at Barclays, where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do. To be successful in this role you should have: Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Expertise with JavaScript, Java, Python, and must be comfortable with API and microservices development. Strong working knowledge of Site Reliability Engineering principles Experience with Cloud computing (AWS is essential, Azure is a plus) Some other highly desirable skills include: Experience in DevSecOps - knowledge of Product Operating Model Knowledge of Infrastructure as a Code tooling (Chef is essential, Ansible is a plus), containerization knowledge of authentication and biometric system design is highly desired. Open-source experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our London office. Purpose of the role To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives. Accountabilities Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence. Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps. Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives. Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We're Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Join us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. Key Accountabilities Supporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects. Ensure compliance with corporate governance, security practices and financial industry regulations. Represent the telecoms team in CAB and TDA meetings. Ensuring technical documentation is created and updated. Liaise with project managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence in CI/CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Jun 13, 2025
Full time
We're Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Join us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. Key Accountabilities Supporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects. Ensure compliance with corporate governance, security practices and financial industry regulations. Represent the telecoms team in CAB and TDA meetings. Ensuring technical documentation is created and updated. Liaise with project managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence in CI/CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Michael Taylor Search & Selection
Dartford, London
Client: Our client is a traditional privately owned M&E contractor based in Kent. The business turns over 15M+ undertaking projects in the retail banking, government, commercial office and healthcare sectors. Their average project size is between 200K and 5M, with the majority of their projects being located in central London. Having been established over 50 years they benefit from being a preferred contractor for major blue chip clients, client include: ISG, Willmott Dixon, Barclays and HSBC. This means they have a continuous and stable workflow. Having appointed a new Managing Director and with a forecasted 30M turnover for the year the business is looking to appoint an M&E Design Manager. The successful candidate will be responsible for the design and design management of various building services projects throughout London from the values of 500K - 5m MEP value. Typically the company operates in the following sectors: Commercial Offices, Retail Banking and Government projects. Role/Responsibilities: Design complete M&E projects Delivering design and information packages meeting project programmes Provide appropriate design solutions for specialist customer specific requirements Liaise directly with the project manager responsible for the project Attend meetings and represent the company without support Manage other designers and the CAD/REVIT/BIM team. The use of CAD/REVIT/BIM software Ensuring design and maintenance of building systems meets legislative requirements Performing engineering calculations, making reasonable assumptions to support design validity The ideal candidate: 3 years + experience as a M&E designer/engineer Ideally have a HNC or HND and good technical knowledge of electrical design services. Experience working in the commercial sector Have the right forward-thinking attitude In return they offer: A healthy pipeline of work. A real opportunity for growth and development. The opportunity to grow and manage a team To join a business with excellent staff retention and family feel to it.
Jun 12, 2025
Full time
Client: Our client is a traditional privately owned M&E contractor based in Kent. The business turns over 15M+ undertaking projects in the retail banking, government, commercial office and healthcare sectors. Their average project size is between 200K and 5M, with the majority of their projects being located in central London. Having been established over 50 years they benefit from being a preferred contractor for major blue chip clients, client include: ISG, Willmott Dixon, Barclays and HSBC. This means they have a continuous and stable workflow. Having appointed a new Managing Director and with a forecasted 30M turnover for the year the business is looking to appoint an M&E Design Manager. The successful candidate will be responsible for the design and design management of various building services projects throughout London from the values of 500K - 5m MEP value. Typically the company operates in the following sectors: Commercial Offices, Retail Banking and Government projects. Role/Responsibilities: Design complete M&E projects Delivering design and information packages meeting project programmes Provide appropriate design solutions for specialist customer specific requirements Liaise directly with the project manager responsible for the project Attend meetings and represent the company without support Manage other designers and the CAD/REVIT/BIM team. The use of CAD/REVIT/BIM software Ensuring design and maintenance of building systems meets legislative requirements Performing engineering calculations, making reasonable assumptions to support design validity The ideal candidate: 3 years + experience as a M&E designer/engineer Ideally have a HNC or HND and good technical knowledge of electrical design services. Experience working in the commercial sector Have the right forward-thinking attitude In return they offer: A healthy pipeline of work. A real opportunity for growth and development. The opportunity to grow and manage a team To join a business with excellent staff retention and family feel to it.
Job Title: Marketing Planning and Operations Director Location: London (Hybrid, 3 days in office) Contract: 6 month potential extension Hours: Monday- Friday Contract Type: Full-time Role Overview: We are seeking a Marketing Planning and Operations Director to join Barclays UK (BUK) within the Marketing Centre of Excellence. This role is responsible for developing and leading marketing strategy and planning processes that drive commercial performance, brand growth, and customer outcomes. You will shape short- and long-term marketing plans, manage investment performance, and ensure strategic alignment across BUK segments, products, and executive stakeholders. You'll work closely with Marketing, Design, Finance, Insights, and external partners to deliver world-class marketing strategies and execution. Key Responsibilities Marketing Strategy & Planning: Lead development of annual and mid-term marketing strategy aligned to customer and commercial goals. Oversee delivery of the annual marketing plan and input into strategic business planning (STP & MTP). Ensure strategy is informed by market research, customer insight, and competitor analysis. Performance Measurement & ROI: Own marketing measurement, reporting performance to Finance, BUK ExCo, and product forums. Drive optimisation of marketing investment through quarterly and long-term planning cycles. Use data and analytics to inform decisions and improve outcomes. Team Operations & Governance: Manage the rolling BUK marketing plan across teams using platforms like Workfront for resource oversight. Lead cost optimisation and supplier governance to ensure effective and compliant delivery. Define the team's operating model to execute against strategic objectives. Collaboration & Stakeholder Engagement: Partner with senior marketing stakeholders and cross-functional leaders to align on strategic initiatives. Ensure consistent and effective communication across key touchpoints throughout the planning lifecycle. Director-Level Expectations Lead a major business function or programme with strategic influence across BUK. Guide and coach senior leaders and specialists, building a high-performing, inclusive culture. Act as a key spokesperson for the marketing function, representing Barclays externally when needed. Drive policy development, budgeting, and risk management within your area of accountability. Influence senior decisions at Group level and represent marketing in organisation-wide initiatives. Monitor industry and regulatory trends, bringing insight and innovation into Barclays UK's marketing plans. Skills & Experience Required Proven leadership experience in strategic marketing, planning, or brand management. Commercially focused, with strong experience managing budgets and maximising ROI. Strong analytical capability, using insights to shape strategy and performance tracking. Excellent communication and influencing skills, particularly with senior stakeholders. Experience managing complex cross-functional marketing processes in large organisations. Understanding of customer behaviour, segmentation, and brand positioning. Desirable Skills / Preferred Qualifications Knowledge of agile delivery methodologies and tools like Workfront. Experience across both brand and digital marketing. Passion for innovation, continuous improvement, and embracing new ways of working. Strong understanding of competitor and multi-industry marketing strategies. Experience building and developing effective leadership teams and succession plans. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence, and Stewardship . The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to Barclays' vision and goals. Hybrid At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay . You'll also get 24/7 access to an Employee Assistance Programme , designed to help you deal with any problems that could be affecting your home or work life. Plus, there are discounts at a wide range of high street shops, restaurants, and entertainment venues - from Asda to Zizzi Italian restaurants.
Jun 11, 2025
Full time
Job Title: Marketing Planning and Operations Director Location: London (Hybrid, 3 days in office) Contract: 6 month potential extension Hours: Monday- Friday Contract Type: Full-time Role Overview: We are seeking a Marketing Planning and Operations Director to join Barclays UK (BUK) within the Marketing Centre of Excellence. This role is responsible for developing and leading marketing strategy and planning processes that drive commercial performance, brand growth, and customer outcomes. You will shape short- and long-term marketing plans, manage investment performance, and ensure strategic alignment across BUK segments, products, and executive stakeholders. You'll work closely with Marketing, Design, Finance, Insights, and external partners to deliver world-class marketing strategies and execution. Key Responsibilities Marketing Strategy & Planning: Lead development of annual and mid-term marketing strategy aligned to customer and commercial goals. Oversee delivery of the annual marketing plan and input into strategic business planning (STP & MTP). Ensure strategy is informed by market research, customer insight, and competitor analysis. Performance Measurement & ROI: Own marketing measurement, reporting performance to Finance, BUK ExCo, and product forums. Drive optimisation of marketing investment through quarterly and long-term planning cycles. Use data and analytics to inform decisions and improve outcomes. Team Operations & Governance: Manage the rolling BUK marketing plan across teams using platforms like Workfront for resource oversight. Lead cost optimisation and supplier governance to ensure effective and compliant delivery. Define the team's operating model to execute against strategic objectives. Collaboration & Stakeholder Engagement: Partner with senior marketing stakeholders and cross-functional leaders to align on strategic initiatives. Ensure consistent and effective communication across key touchpoints throughout the planning lifecycle. Director-Level Expectations Lead a major business function or programme with strategic influence across BUK. Guide and coach senior leaders and specialists, building a high-performing, inclusive culture. Act as a key spokesperson for the marketing function, representing Barclays externally when needed. Drive policy development, budgeting, and risk management within your area of accountability. Influence senior decisions at Group level and represent marketing in organisation-wide initiatives. Monitor industry and regulatory trends, bringing insight and innovation into Barclays UK's marketing plans. Skills & Experience Required Proven leadership experience in strategic marketing, planning, or brand management. Commercially focused, with strong experience managing budgets and maximising ROI. Strong analytical capability, using insights to shape strategy and performance tracking. Excellent communication and influencing skills, particularly with senior stakeholders. Experience managing complex cross-functional marketing processes in large organisations. Understanding of customer behaviour, segmentation, and brand positioning. Desirable Skills / Preferred Qualifications Knowledge of agile delivery methodologies and tools like Workfront. Experience across both brand and digital marketing. Passion for innovation, continuous improvement, and embracing new ways of working. Strong understanding of competitor and multi-industry marketing strategies. Experience building and developing effective leadership teams and succession plans. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence, and Stewardship . The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to Barclays' vision and goals. Hybrid At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay . You'll also get 24/7 access to an Employee Assistance Programme , designed to help you deal with any problems that could be affecting your home or work life. Plus, there are discounts at a wide range of high street shops, restaurants, and entertainment venues - from Asda to Zizzi Italian restaurants.
TPRM And Supplier Manager Location: Remote (UK residents only) Working Hours: Monday - Friday 09:00 - 17:30 Salary: Competitive plus 25 days holiday and a fantastic range of benefits which can he found HERE About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Overall Purpose of Job Are you passionate about ensuring business compliance and driving value from third-party relationships? We are seeking a dedicated Third Party Risk Management and Supplier Manager to join our dynamic team. In this role you will play a pivotal part in enhancing our TPRM framework and building organisational capability to foster compliance and effective third-part management. Key Accountabilities Support the P&P strategic vision and development plan. Stay abreast of external market trends related to TPRM, identifying innovation practices and opportunities from improvement. Support the drive to establish a business wide cultural awareness of the value derived from partnering with the P&P function. Manage challenges from the BRM community with respect to TPRM assurance outcomes and interpretations of best practice. Support the building of the procurement function and wider organizational capability by developing the skills of the BRM group and budget holders to enable improved TPRM. Contribute to the establishment of ongoing operating plans to develop and strengthen the function. Provide support to the Senior Sourcing and Supplier manager(s) on key projects as required. Support the business on lower value business led sourcing activity to aid compliance with third party risk management frameworks. Build the capability of the BRM community to not only manage risk but to extract enhanced third-party performance and value for money. Ensure that material outsource and strategic suppliers have compliant third party risk management via proactive engagement with the BRMs. Ensure that across the third party base all sub outsourcing is understood and appropriate due diligence is performed. Ensure that whilst applying TPRM best practice opportunities to optimize contracts and improve outcomes are captured (better service levels and or reduced costs) and advise Senior Sourcing and Supplier Manager of opportunities. Deliver regular clinics and communications to BRMs to aid and improve compliance to the TPRM framework. Provide support to the BRMS in their execution of TPRM and be the primary point of contact with the P&P team for all TPRM queries. Support the development and maintenance of a third-party risk management framework which considers all phases of the 3rd party life cycle. Support the development and maintenance of appropriate tools and templates to enable the execution of third-party risk management. Review TPRM assurance reporting to ensure commentary clearly describes gaps and agree remediation activity with BRMS with the objective of delivery a materially compliant status on TPRM, sharing recurring themes via TPRM clinics. Perform detailed quality assurance tests on individual TPRM activities, records and artefacts to ensure accurate and high quality execution of activities. Managed the preparation of TPRM assurance content, actions and commentary for cost optimization meetings to drive improvements. Manage business led procurement activity on sourcing report and update all records (ensuring that TPRM records are up to date). Experience, Knowledge, Skills Third party risk management experience in Financial Services Experience in supporting the delivery of sourcing activity Working knowledge of contractual and commercial terms Experience in working in a fast-paced environment. Demonstrable negotiation experience Third party risk management best practice ideally in Financial Services End to end policy and process development Working knowledge of financial services regulation requirements Communication, presentation and influencing skills including to Senior Management Excellent inter personnel and stakeholder management skills with the ability to build relationships and influence colleagues at all levels. Qualifications Degree certification preferred. CIPS qualification desirable or equivalent professional qualification (e.g financial, legal or commercial) Why Join Us At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression
Jun 09, 2025
Full time
TPRM And Supplier Manager Location: Remote (UK residents only) Working Hours: Monday - Friday 09:00 - 17:30 Salary: Competitive plus 25 days holiday and a fantastic range of benefits which can he found HERE About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Overall Purpose of Job Are you passionate about ensuring business compliance and driving value from third-party relationships? We are seeking a dedicated Third Party Risk Management and Supplier Manager to join our dynamic team. In this role you will play a pivotal part in enhancing our TPRM framework and building organisational capability to foster compliance and effective third-part management. Key Accountabilities Support the P&P strategic vision and development plan. Stay abreast of external market trends related to TPRM, identifying innovation practices and opportunities from improvement. Support the drive to establish a business wide cultural awareness of the value derived from partnering with the P&P function. Manage challenges from the BRM community with respect to TPRM assurance outcomes and interpretations of best practice. Support the building of the procurement function and wider organizational capability by developing the skills of the BRM group and budget holders to enable improved TPRM. Contribute to the establishment of ongoing operating plans to develop and strengthen the function. Provide support to the Senior Sourcing and Supplier manager(s) on key projects as required. Support the business on lower value business led sourcing activity to aid compliance with third party risk management frameworks. Build the capability of the BRM community to not only manage risk but to extract enhanced third-party performance and value for money. Ensure that material outsource and strategic suppliers have compliant third party risk management via proactive engagement with the BRMs. Ensure that across the third party base all sub outsourcing is understood and appropriate due diligence is performed. Ensure that whilst applying TPRM best practice opportunities to optimize contracts and improve outcomes are captured (better service levels and or reduced costs) and advise Senior Sourcing and Supplier Manager of opportunities. Deliver regular clinics and communications to BRMs to aid and improve compliance to the TPRM framework. Provide support to the BRMS in their execution of TPRM and be the primary point of contact with the P&P team for all TPRM queries. Support the development and maintenance of a third-party risk management framework which considers all phases of the 3rd party life cycle. Support the development and maintenance of appropriate tools and templates to enable the execution of third-party risk management. Review TPRM assurance reporting to ensure commentary clearly describes gaps and agree remediation activity with BRMS with the objective of delivery a materially compliant status on TPRM, sharing recurring themes via TPRM clinics. Perform detailed quality assurance tests on individual TPRM activities, records and artefacts to ensure accurate and high quality execution of activities. Managed the preparation of TPRM assurance content, actions and commentary for cost optimization meetings to drive improvements. Manage business led procurement activity on sourcing report and update all records (ensuring that TPRM records are up to date). Experience, Knowledge, Skills Third party risk management experience in Financial Services Experience in supporting the delivery of sourcing activity Working knowledge of contractual and commercial terms Experience in working in a fast-paced environment. Demonstrable negotiation experience Third party risk management best practice ideally in Financial Services End to end policy and process development Working knowledge of financial services regulation requirements Communication, presentation and influencing skills including to Senior Management Excellent inter personnel and stakeholder management skills with the ability to build relationships and influence colleagues at all levels. Qualifications Degree certification preferred. CIPS qualification desirable or equivalent professional qualification (e.g financial, legal or commercial) Why Join Us At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression
Join us as a Business Relationship Director, where you'll be primarily responsible for lending to professional landlords, networking with customers, and meeting existing clients to grow the customer portfolio. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. To be successful as a Business Relationship Director, you should have experience with: Complex Lending experience Experience of liaising with external stakeholders and clients Proven Networking Skills Ability to prioritize your own workload Some other highly valued skills may include: Self-starter with strong communication skills Real estate experience Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients' financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement, and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customized solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management, and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimize potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counseling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L - Listen and be authentic, E - Energize and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within their own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will train, guide, and coach less experienced specialists and provide information affecting long term profits, organizational risks, and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organization functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem-solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.
Feb 18, 2025
Full time
Join us as a Business Relationship Director, where you'll be primarily responsible for lending to professional landlords, networking with customers, and meeting existing clients to grow the customer portfolio. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. To be successful as a Business Relationship Director, you should have experience with: Complex Lending experience Experience of liaising with external stakeholders and clients Proven Networking Skills Ability to prioritize your own workload Some other highly valued skills may include: Self-starter with strong communication skills Real estate experience Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients' financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement, and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customized solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management, and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimize potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Vice President Expectations To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counseling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L - Listen and be authentic, E - Energize and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within their own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will train, guide, and coach less experienced specialists and provide information affecting long term profits, organizational risks, and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organization functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem-solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.
Job: Customer Service Advisor Location: Northwich Salary: £21,750 per annum + Excellent Benefits Shifts: Rotating between 7am and 11pm Monday - Sunday As a Barclays Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. You will aim at helping our customers with support and queries as well as aftercare on a range of products to meet customer needs. When you work at a Barclays call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed. This role will initially be based out of our Gadbrook office but will be relocating to our Radbroke offices in the New Year so candidates must be able to/willing to travel to the new office locations. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. This opportunity is open to job share arrangements. If you have a need for flexibility, please apply and discuss this with us during the hiring process. What will you be doing? • Providing a personalized expert, quality-driven service to Barclays Business customers • Taking ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods • Updating changes to Customer accounts in line with agreed procedures across the Service Centre • Owning, managing and resolving customer queries within agreed timescales, ensuring the best possible outcome and dealing with feedback effectively What we're looking for: • Good experience of working in a relationship management role or customer centric role delivering high levels of customer service • Confidence and ability to effectively manage customer portfolios • A strong level of computer literacy and proficient keyboard skills. • Proven experience of working in a team environment Skills that will help you in the role: • Genuine passion for the customer • Capability to help plan for future customer needs • In-depth knowledge of relationship management in order to strengthen relationship Where will you be working? The Barclays Techno logy Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It's the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance
Dec 01, 2021
Full time
Job: Customer Service Advisor Location: Northwich Salary: £21,750 per annum + Excellent Benefits Shifts: Rotating between 7am and 11pm Monday - Sunday As a Barclays Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. You will aim at helping our customers with support and queries as well as aftercare on a range of products to meet customer needs. When you work at a Barclays call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed. This role will initially be based out of our Gadbrook office but will be relocating to our Radbroke offices in the New Year so candidates must be able to/willing to travel to the new office locations. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. This opportunity is open to job share arrangements. If you have a need for flexibility, please apply and discuss this with us during the hiring process. What will you be doing? • Providing a personalized expert, quality-driven service to Barclays Business customers • Taking ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods • Updating changes to Customer accounts in line with agreed procedures across the Service Centre • Owning, managing and resolving customer queries within agreed timescales, ensuring the best possible outcome and dealing with feedback effectively What we're looking for: • Good experience of working in a relationship management role or customer centric role delivering high levels of customer service • Confidence and ability to effectively manage customer portfolios • A strong level of computer literacy and proficient keyboard skills. • Proven experience of working in a team environment Skills that will help you in the role: • Genuine passion for the customer • Capability to help plan for future customer needs • In-depth knowledge of relationship management in order to strengthen relationship Where will you be working? The Barclays Techno logy Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It's the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance
