Estate Agent Uncapped Commission, Career Progression We're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Romford working in our well known Bairstow Eves estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Bairstow Eves is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW02037
Jul 05, 2025
Full time
Estate Agent Uncapped Commission, Career Progression We're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Romford working in our well known Bairstow Eves estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Bairstow Eves is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW02037
Business Development Manager Our client is looking for a Business Development Manager to drive their growth by identifying, developing, and securing new business opportunities across the UK, while also ensuring long-term client satisfaction and retention through planning appropriate proactive account management and customer success strategies. The BDM will play a pivotal role in expanding the client base, with new sales through nurturing strategic partnerships, and promoting innovative vehicle movement solutions. About Our Client Their goal is simple: to make vehicle movement easy. They are on our way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and are crazy about sustainability, to date they have saved fleets over 10,000,000 tonnes of CO2. They are seeing their hard work paying off as they have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: 1. New Business Acquisition Identify and target prospective clients in key sectors such as fleet, automotive retail, leasing, Corporate and more. Develop and execute a structured sales pipeline to convert leads into long-term customers. Deliver compelling presentations and product demonstrations tailored to client needs. 2. Relationship Management Act as a trusted advisor, aligning our client's solutions with client goals and operational challenges. Ensure a seamless transition from sales implementation to account management team. Build strong, lasting relationships with key stakeholders to understand their evolving needs. Monitor client satisfaction and usage of their platform, proactively addressing issues and identifying upsell opportunities. Collaborate with the Customer Success and Operations teams to ensure service excellence and retention. 3. Market Intelligence & Strategy Monitor industry trends, competitor activity, and customer feedback to inform sales and retention strategies. Collaborate with marketing and product teams to refine value propositions and go-to-market approaches. Represent the business at industry events, trade shows, and networking opportunities. 4. Reporting & Performance Maintain accurate records of sales activity and account status using CRM tools. Report on pipeline progress, client health, and revenue forecasts. Meet or exceed quarterly and annual sales and retention targets. What Characteristics Are They Looking For? Essential: Proven track record in B2B sales, business development & account management, ideally in Automotive or SaaS. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Proficiency in CRM systems and Microsoft Office Suite. Desirable: Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What's in it for you Grow with our client You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development They re passionate about your growth! They are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Their benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial wellbeing because they believe in taking care of YOU. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you!
Jul 04, 2025
Full time
Business Development Manager Our client is looking for a Business Development Manager to drive their growth by identifying, developing, and securing new business opportunities across the UK, while also ensuring long-term client satisfaction and retention through planning appropriate proactive account management and customer success strategies. The BDM will play a pivotal role in expanding the client base, with new sales through nurturing strategic partnerships, and promoting innovative vehicle movement solutions. About Our Client Their goal is simple: to make vehicle movement easy. They are on our way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and are crazy about sustainability, to date they have saved fleets over 10,000,000 tonnes of CO2. They are seeing their hard work paying off as they have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. Key Responsibilities: 1. New Business Acquisition Identify and target prospective clients in key sectors such as fleet, automotive retail, leasing, Corporate and more. Develop and execute a structured sales pipeline to convert leads into long-term customers. Deliver compelling presentations and product demonstrations tailored to client needs. 2. Relationship Management Act as a trusted advisor, aligning our client's solutions with client goals and operational challenges. Ensure a seamless transition from sales implementation to account management team. Build strong, lasting relationships with key stakeholders to understand their evolving needs. Monitor client satisfaction and usage of their platform, proactively addressing issues and identifying upsell opportunities. Collaborate with the Customer Success and Operations teams to ensure service excellence and retention. 3. Market Intelligence & Strategy Monitor industry trends, competitor activity, and customer feedback to inform sales and retention strategies. Collaborate with marketing and product teams to refine value propositions and go-to-market approaches. Represent the business at industry events, trade shows, and networking opportunities. 4. Reporting & Performance Maintain accurate records of sales activity and account status using CRM tools. Report on pipeline progress, client health, and revenue forecasts. Meet or exceed quarterly and annual sales and retention targets. What Characteristics Are They Looking For? Essential: Proven track record in B2B sales, business development & account management, ideally in Automotive or SaaS. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Proficiency in CRM systems and Microsoft Office Suite. Desirable: Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What's in it for you Grow with our client You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Learning & Development They re passionate about your growth! They are always exploring new and exciting ways to elevate your skills and expand your potential through dynamic training opportunities. Exclusive Benefits Platform Unlock a world of perks! Their benefits platform gives you access to amazing discounts, exciting rewards, and valuable resources to support your physical, mental, and financial wellbeing because they believe in taking care of YOU. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you!
Role Overview In a Nutshell We have a fantastic opportunity for a Development Manager to join our team within Vistry South London, at our Stratford office. As our Development Manager, you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation, and construction teams. The Development Manager will be expected to coordinate the skills and resources of each function within the organisation together with appointing and managing external consultants to ensure that each development is optimized through efficient management. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position Proficient in MS Office programmes; particularly Excel, Word, and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process Good geographic knowledge of the area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision-making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis Willing to work extra to meet deadlines as and when the business needs require it Desirable A desire to continue with further education Experience of all stages of development including legal, design, planning related activities, and health and safety More about the Development Manager role Assist the Land / New Business department during the pre-development programme and in certain instances to lead on land acquisition or renegotiation of terms on existing projects. Give advice to ensure all development issues are addressed in outline at the outset prior to conclusion of the purchase process and where appropriate coordination with the Technical team. Ensuring the active involvement of the Development Team to facilitate early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Settlement of the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Set realistic programmes to determine construction starts, sales opening and selling periods. Management of the relevant Development Budgets and programme information in line with the Development Appraisal system at all times. Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including: Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company's ISO9001 accreditation. Support the Group Environmental Policy. Prepare and submit a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk prestart on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work, and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. To undertake any other duties as deemed necessary from time to time. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Jul 04, 2025
Full time
Role Overview In a Nutshell We have a fantastic opportunity for a Development Manager to join our team within Vistry South London, at our Stratford office. As our Development Manager, you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation, and construction teams. The Development Manager will be expected to coordinate the skills and resources of each function within the organisation together with appointing and managing external consultants to ensure that each development is optimized through efficient management. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position Proficient in MS Office programmes; particularly Excel, Word, and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process Good geographic knowledge of the area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision-making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis Willing to work extra to meet deadlines as and when the business needs require it Desirable A desire to continue with further education Experience of all stages of development including legal, design, planning related activities, and health and safety More about the Development Manager role Assist the Land / New Business department during the pre-development programme and in certain instances to lead on land acquisition or renegotiation of terms on existing projects. Give advice to ensure all development issues are addressed in outline at the outset prior to conclusion of the purchase process and where appropriate coordination with the Technical team. Ensuring the active involvement of the Development Team to facilitate early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Settlement of the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Set realistic programmes to determine construction starts, sales opening and selling periods. Management of the relevant Development Budgets and programme information in line with the Development Appraisal system at all times. Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including: Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company's ISO9001 accreditation. Support the Group Environmental Policy. Prepare and submit a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk prestart on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work, and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. To undertake any other duties as deemed necessary from time to time. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Enable International
Stratford-upon-avon, Warwickshire
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain - from manufacturers to consumers. After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry. Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey. As a Customer Success Manager, Enterprise, you will be assigned to work with some of our largest and most complex customers to help them reach their goals and realize maximum value from Enable. Your priority focus will be delivering value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable that result in retaining and expanding the account. You will be accountable for the overall success of your assigned Enterprise customers throughout their entire journey with Enable. You will work closely with a Manager of Implementations who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Enable resources and solutions. You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies. Duties and Responsibilities - Stakeholder Management Build and maintain meaningful and long-lasting customer relationships and be trusted as your customers' strategic advisor to ensure retention and secure expansions. Present to stakeholders at all levels, including end users and C-suite executives. Serve as the key escalation point for customer concerns Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings. Work closely with our Product & Engineering teams to ensure the customer is aware of product enhancements, timelines and features that will contribute to their success. Duties and Responsibilities - Customer Success and Product Adoption Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Enable as their Rebate source of truth. Guide customers through the Enable Customer Journey, from onboarding to proficient, value-driven use of the platform. Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor. Drive product adoption for post-implementation stage customers, ensuring maximum value. Duties and Responsibilities - Commercial Responsibility and Account Growth Develop tailored Strategic Account Plans that will help customers achieve measurable outcomes and ROI from our software. These account plans should drive your day-to-day priorities and focus. Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics. Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI. Identify at-risk accounts early and develop strategies to mitigate churn. Duties and Responsibilities - Internal Collaboration & Process Improvement Align internal stakeholders and team members to help customers realize quantifiable business value from Enable. Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Enterprise segments. Maintain accurate customer records for assigned accounts in Planhat. Contribute to achieving department goals and OKRs Knowledge, Skills, and Abilities Highly organized individual who can coordinate several senior stakeholders both internally and externally. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to work well with internal teams, balancing team and customer success with company needs and opportunities. Required Education and Experience Proven Customer Success management background with a minimum of 4 years' experience in the SaaS industry. Proven experience managing customers across Enterprise segments Demonstrated success in the achievement of departmental goals. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Preferred Education and Experience Prior experience in the rebate or supply chain industry. Familiarity with Enable's offerings and customer base. Advanced training or certifications in Customer Success or related fields Travel Occasional travel may be required to meet with customers or attend company events Total Rewards: At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to: Paid Time Off: Ample days off + 8 bank holidays Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being Private Health Insurance: Health and life coverage for you and your family Electric Vehicle Scheme: Drive green with our EV program Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance Equity Program: Benefit from our equity program with additional options tied to tenure and performance Career Growth: Explore new opportunities with our internal mobility program Additional Perks: Free Food: Complimentary meals, snacks, and drinks on-site in our global offices Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights Pets: Bring your pets to our welcoming, pet-friendly offices According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Jul 04, 2025
Full time
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain - from manufacturers to consumers. After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry. Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey. As a Customer Success Manager, Enterprise, you will be assigned to work with some of our largest and most complex customers to help them reach their goals and realize maximum value from Enable. Your priority focus will be delivering value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable that result in retaining and expanding the account. You will be accountable for the overall success of your assigned Enterprise customers throughout their entire journey with Enable. You will work closely with a Manager of Implementations who will be responsible for the outcomes of the implementation phase of your customers' journey. You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Enable resources and solutions. You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies. Duties and Responsibilities - Stakeholder Management Build and maintain meaningful and long-lasting customer relationships and be trusted as your customers' strategic advisor to ensure retention and secure expansions. Present to stakeholders at all levels, including end users and C-suite executives. Serve as the key escalation point for customer concerns Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings. Work closely with our Product & Engineering teams to ensure the customer is aware of product enhancements, timelines and features that will contribute to their success. Duties and Responsibilities - Customer Success and Product Adoption Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Enable as their Rebate source of truth. Guide customers through the Enable Customer Journey, from onboarding to proficient, value-driven use of the platform. Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor. Drive product adoption for post-implementation stage customers, ensuring maximum value. Duties and Responsibilities - Commercial Responsibility and Account Growth Develop tailored Strategic Account Plans that will help customers achieve measurable outcomes and ROI from our software. These account plans should drive your day-to-day priorities and focus. Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics. Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI. Identify at-risk accounts early and develop strategies to mitigate churn. Duties and Responsibilities - Internal Collaboration & Process Improvement Align internal stakeholders and team members to help customers realize quantifiable business value from Enable. Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Enterprise segments. Maintain accurate customer records for assigned accounts in Planhat. Contribute to achieving department goals and OKRs Knowledge, Skills, and Abilities Highly organized individual who can coordinate several senior stakeholders both internally and externally. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to work well with internal teams, balancing team and customer success with company needs and opportunities. Required Education and Experience Proven Customer Success management background with a minimum of 4 years' experience in the SaaS industry. Proven experience managing customers across Enterprise segments Demonstrated success in the achievement of departmental goals. Track record of high achievement in Customer Success roles, including positive expansion and retention metrics. Preferred Education and Experience Prior experience in the rebate or supply chain industry. Familiarity with Enable's offerings and customer base. Advanced training or certifications in Customer Success or related fields Travel Occasional travel may be required to meet with customers or attend company events Total Rewards: At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to: Paid Time Off: Ample days off + 8 bank holidays Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being Private Health Insurance: Health and life coverage for you and your family Electric Vehicle Scheme: Drive green with our EV program Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance Equity Program: Benefit from our equity program with additional options tied to tenure and performance Career Growth: Explore new opportunities with our internal mobility program Additional Perks: Free Food: Complimentary meals, snacks, and drinks on-site in our global offices Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights Pets: Bring your pets to our welcoming, pet-friendly offices According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
Water Business Manager Annan Negotiable Salary Hybrid Working Our client, a globally recognised and fully accredited specialist manufacturer based in Southwest Scotland, is undergoing a period of rapid growth and strategic transition. In response to this expansion, they have created an exciting new position to support a recently launched customer service offering. The newly established role of Water Treatment Business Manager will play a pivotal part in the creation of an entirely new division of the business, with this department alone forecasting a £1 million turnover when fully operational. Working closely with both the sales and engineering teams, the successful candidate will be instrumental in driving profitability and supporting the future growth of this service. Reporting directly to the Customer Services Manager, the Water Treatment Business Manager will establish and grow a team dedicated to this offering. Main tasks and responsibilities will include: Performing on-site water sampling and testing in industrial environments Ensuring Legionella compliance and safe water system performance Delivering monthly, quarterly & annual water service plans Providing consultative expertise on chemical treatment solutions Producing detailed Consultant Service Reports (CSRs) Planning and scheduling your own site visits independently Identify opportunities to improve operations, methods and procedures. Preparation, Maintenance & achievement of Sales Budgets. Provide weekly updates & monthly reports to the Customer Services Manager Carry out Water Treatment training What you'll need to succeed As this is a newly created role, there is excellent scope to make this role your own and the salary on offer is flexible for the right candidate. We would be keen to talk to suitable candidates who are currently in the Water Treatment industry with a good understanding, relevant knowledge and potential contacts in the industry as this post will require some initial business development and market mapping. This key position requires the ability to work under pressure whilst retaining an ability to stay focused and able to prioritise workload to suit customers' requirements for any given deadline. Excellent communication skills and ability to communicate with internal and external customers to ensure the highest level of customer service support. Goal-oriented, ability to work using your own initiative to solve problems. A flexible approach is essential. The role will require you to thoroughly learn the business and accompany others in their site visits and meetings to do so. Following this, there is autonomy to decide on your own hybrid working pattern, inclusive of regular office visits in Annan. What you'll get in return Annual salary benchmarked around £50-£60,000 but upwardly flexible depending on experience and what you have to offer. Choice of company Vehicle (Subject to suitability and grade entitlement) 25 paid days of annual leave, plus 8 statutory days Employer 7% contribution pension scheme (after qualifying period) Access to Occupational Health Advisor Enrolment in Employee Health Plan Personal development opportunities and the opportunity to establish your own team from scratch. Flexibility of hybrid working when you feel you are comfortable you have learnt the business. 37-hour working week; Monday to Thursday 8am-4.30pm, Friday 8am-1pm (Reasonable flexibility in working hours will be required as necessary to satisfy the needs of the role) Opportunity to work within an organisation that really values its employees, reflected in the substantial tenure of its current employees. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 04, 2025
Full time
Water Business Manager Annan Negotiable Salary Hybrid Working Our client, a globally recognised and fully accredited specialist manufacturer based in Southwest Scotland, is undergoing a period of rapid growth and strategic transition. In response to this expansion, they have created an exciting new position to support a recently launched customer service offering. The newly established role of Water Treatment Business Manager will play a pivotal part in the creation of an entirely new division of the business, with this department alone forecasting a £1 million turnover when fully operational. Working closely with both the sales and engineering teams, the successful candidate will be instrumental in driving profitability and supporting the future growth of this service. Reporting directly to the Customer Services Manager, the Water Treatment Business Manager will establish and grow a team dedicated to this offering. Main tasks and responsibilities will include: Performing on-site water sampling and testing in industrial environments Ensuring Legionella compliance and safe water system performance Delivering monthly, quarterly & annual water service plans Providing consultative expertise on chemical treatment solutions Producing detailed Consultant Service Reports (CSRs) Planning and scheduling your own site visits independently Identify opportunities to improve operations, methods and procedures. Preparation, Maintenance & achievement of Sales Budgets. Provide weekly updates & monthly reports to the Customer Services Manager Carry out Water Treatment training What you'll need to succeed As this is a newly created role, there is excellent scope to make this role your own and the salary on offer is flexible for the right candidate. We would be keen to talk to suitable candidates who are currently in the Water Treatment industry with a good understanding, relevant knowledge and potential contacts in the industry as this post will require some initial business development and market mapping. This key position requires the ability to work under pressure whilst retaining an ability to stay focused and able to prioritise workload to suit customers' requirements for any given deadline. Excellent communication skills and ability to communicate with internal and external customers to ensure the highest level of customer service support. Goal-oriented, ability to work using your own initiative to solve problems. A flexible approach is essential. The role will require you to thoroughly learn the business and accompany others in their site visits and meetings to do so. Following this, there is autonomy to decide on your own hybrid working pattern, inclusive of regular office visits in Annan. What you'll get in return Annual salary benchmarked around £50-£60,000 but upwardly flexible depending on experience and what you have to offer. Choice of company Vehicle (Subject to suitability and grade entitlement) 25 paid days of annual leave, plus 8 statutory days Employer 7% contribution pension scheme (after qualifying period) Access to Occupational Health Advisor Enrolment in Employee Health Plan Personal development opportunities and the opportunity to establish your own team from scratch. Flexibility of hybrid working when you feel you are comfortable you have learnt the business. 37-hour working week; Monday to Thursday 8am-4.30pm, Friday 8am-1pm (Reasonable flexibility in working hours will be required as necessary to satisfy the needs of the role) Opportunity to work within an organisation that really values its employees, reflected in the substantial tenure of its current employees. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Jul 04, 2025
Full time
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Job Title - Sales and Customer Support Advisor - Flexible vehicle solutions Job Location - London Salary - £25k plus 10% bonus In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office. Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles. Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service. The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies. Key Responsibilities: Onboarding new customers that are renting or buying vehicles. Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle. Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews. Assisting the sales & support teams by answering inbound calls. Booking in customers for their vehicle collection (handover) appointments. Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection. Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire. Skills Required: Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers. Hardworking. Good written & verbal communication skills. Patient, understanding, and enjoys helping customers. A basic understanding of, and interest in, vehicles is desirable. Strong attention to detail. Enjoy contributing to the team and growing with the company. Good time management and multi-tasking skills - essential for working in our busy sales office. Happy to work under pressure.
Jul 03, 2025
Full time
Job Title - Sales and Customer Support Advisor - Flexible vehicle solutions Job Location - London Salary - £25k plus 10% bonus In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office. Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles. Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service. The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies. Key Responsibilities: Onboarding new customers that are renting or buying vehicles. Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle. Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews. Assisting the sales & support teams by answering inbound calls. Booking in customers for their vehicle collection (handover) appointments. Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection. Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire. Skills Required: Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers. Hardworking. Good written & verbal communication skills. Patient, understanding, and enjoys helping customers. A basic understanding of, and interest in, vehicles is desirable. Strong attention to detail. Enjoy contributing to the team and growing with the company. Good time management and multi-tasking skills - essential for working in our busy sales office. Happy to work under pressure.
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
Jul 03, 2025
Full time
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
We are currently recruiting for an Apprentice Parts Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. You will be trained to manage stock and perform all duties of a parts department and help to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public. All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as the leader in delivering the ultimate customer experience. This apprenticeship will strongly focus on the retail environment and our customers' high customer service expectations. The training takes place over twelve months in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire. Candidates will follow a nationally recognised diploma in customer service, achieving a level two qualification and including the courses for BMW Parts Advisor Certification. On successful completion of the Advanced Apprenticeship, the qualifications attained will be: • IMI Level 2 Diploma in Customer Service Practitioner • BMW Parts Advisor Certification During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met. Desired skills Personal qualities A keen interest and enthusiasm for automotive vehicles and the industry as a whole • To be honest and trustworthy with a willingness to learn • A positive attitude and work ethic, with high level of professionalism • To be able to work on your own initiative but will be a key member of a team • Attention to detail • Pleasant telephone manner Desired qualifications Applicants are required to have, or predicted to obtain, GCSE Grade A -C/ 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects: English • Maths • One other subject Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jul 03, 2025
Full time
We are currently recruiting for an Apprentice Parts Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. You will be trained to manage stock and perform all duties of a parts department and help to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public. All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as the leader in delivering the ultimate customer experience. This apprenticeship will strongly focus on the retail environment and our customers' high customer service expectations. The training takes place over twelve months in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire. Candidates will follow a nationally recognised diploma in customer service, achieving a level two qualification and including the courses for BMW Parts Advisor Certification. On successful completion of the Advanced Apprenticeship, the qualifications attained will be: • IMI Level 2 Diploma in Customer Service Practitioner • BMW Parts Advisor Certification During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met. Desired skills Personal qualities A keen interest and enthusiasm for automotive vehicles and the industry as a whole • To be honest and trustworthy with a willingness to learn • A positive attitude and work ethic, with high level of professionalism • To be able to work on your own initiative but will be a key member of a team • Attention to detail • Pleasant telephone manner Desired qualifications Applicants are required to have, or predicted to obtain, GCSE Grade A -C/ 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects: English • Maths • One other subject Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apply now Job no: 556922 Work type: Full time Site: Bristol Categories: Autocentre Management Location: Bristol Salary: £34,203 - £40,823 per annum + bonus Business Area: Autocentres This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you'll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you'll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service. • Average uncapped bonus of £10,800 per year (with potential to earn more) • 5 days a week • Earn extra with our refer a friend scheme - T&C's Apply. To be a success in this role: You'll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you'll really come into your own. Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results. You're no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you'll lead your team to deliver against - and exceed - sales margin and profit targets. Along with: Experience of exceeding customer metrics targets through effective management Experience of delivering coaching/training in the moment to colleagues Management experience, including managing capability and performance Experience of developing colleagues through delivery of technical training A track record of success in delivering against sales targets Experience of meeting compliance standards across Health and Safety and quality Excellent communication skills, verbally and in writing Experience of labour force scheduling, with proven time management skills IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems A current full valid driving licence We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: 25% off most of our products in Halfords Retail stores and online Amazing discounts of up to 50% on your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies At least 25% colleague discount at Tredz Life assurance Uniform Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced Option to join our Sharesave scheme: save to purchase shares at a 20% discount Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Update your details, view your application and progress.
Jul 03, 2025
Full time
Apply now Job no: 556922 Work type: Full time Site: Bristol Categories: Autocentre Management Location: Bristol Salary: £34,203 - £40,823 per annum + bonus Business Area: Autocentres This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you'll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you'll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service. • Average uncapped bonus of £10,800 per year (with potential to earn more) • 5 days a week • Earn extra with our refer a friend scheme - T&C's Apply. To be a success in this role: You'll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you'll really come into your own. Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results. You're no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you'll lead your team to deliver against - and exceed - sales margin and profit targets. Along with: Experience of exceeding customer metrics targets through effective management Experience of delivering coaching/training in the moment to colleagues Management experience, including managing capability and performance Experience of developing colleagues through delivery of technical training A track record of success in delivering against sales targets Experience of meeting compliance standards across Health and Safety and quality Excellent communication skills, verbally and in writing Experience of labour force scheduling, with proven time management skills IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems A current full valid driving licence We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: 25% off most of our products in Halfords Retail stores and online Amazing discounts of up to 50% on your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies At least 25% colleague discount at Tredz Life assurance Uniform Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced Option to join our Sharesave scheme: save to purchase shares at a 20% discount Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Update your details, view your application and progress.
WARRANTY ADMINISTRATOR Salary - £30,000pa - £32,000pa Working Hours - Monday - Friday 45 Hours per week Location - Hayes Our client requires a Commercial Vehicle Warranty Administrator for a well established market leading commercial vehicle dealership. Responsibilities of a Warranty Administrator Communicating with manufacturers Dealing with warranty repairs and parts Arranging for delivery of parts Issuing credits Collating all warranty paperwork Working to manufacturers guidelines Issuing of order numbers and authorising work to vehicles Issuing sales ledger invoices for vehicles on contract To be successful within the role you will need to have prior commercial vehicle experience working in a similar Warranty administrator, Invoicing, or Service Advisor based role. Please apply with an up to date CV to this advert if you think this could be the next step in your career! Job Reference: 51370
Jul 03, 2025
Full time
WARRANTY ADMINISTRATOR Salary - £30,000pa - £32,000pa Working Hours - Monday - Friday 45 Hours per week Location - Hayes Our client requires a Commercial Vehicle Warranty Administrator for a well established market leading commercial vehicle dealership. Responsibilities of a Warranty Administrator Communicating with manufacturers Dealing with warranty repairs and parts Arranging for delivery of parts Issuing credits Collating all warranty paperwork Working to manufacturers guidelines Issuing of order numbers and authorising work to vehicles Issuing sales ledger invoices for vehicles on contract To be successful within the role you will need to have prior commercial vehicle experience working in a similar Warranty administrator, Invoicing, or Service Advisor based role. Please apply with an up to date CV to this advert if you think this could be the next step in your career! Job Reference: 51370
We are currently seeking a Parts Customer Sales Advisor to join the team at our Didcot branch. Benefits include: Competitive Salary dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales bonuses available. Monthly and Yearly Promotional incentives. Key Responsibilities: Working on the front counter. Answering inbound calls and serving both the retail and trade. Building long-term rapport with local customers. Actively promote offers & customer incentives. Limiting credits and returns by ordering and sending the right parts, first time. We are looking for someone with previous experience working as a parts advisor or other relevant experience within the motor trade. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. You should be proactive; sales driven and maintain an outstanding level of service. You must have excellent communication & organisational skills while working well in a fast-paced environment. There will also be occasional times you are required to assist in the warehouse either picking or putting away products. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Jul 03, 2025
Full time
We are currently seeking a Parts Customer Sales Advisor to join the team at our Didcot branch. Benefits include: Competitive Salary dependent on experience. Holidays from 20 working days plus all bank holidays, increased in line with service. Monthly and Yearly Sales bonuses available. Monthly and Yearly Promotional incentives. Key Responsibilities: Working on the front counter. Answering inbound calls and serving both the retail and trade. Building long-term rapport with local customers. Actively promote offers & customer incentives. Limiting credits and returns by ordering and sending the right parts, first time. We are looking for someone with previous experience working as a parts advisor or other relevant experience within the motor trade. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. You should be proactive; sales driven and maintain an outstanding level of service. You must have excellent communication & organisational skills while working well in a fast-paced environment. There will also be occasional times you are required to assist in the warehouse either picking or putting away products. Knowledge of the local areas and customer base would be a distinct advantage. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Hire Fleet Supervisor, Annan, Salary £50,000-£55,000 per annum Our client, a globally recognised and fully accredited specialist manufacturer based in Southwest Scotland, is undergoing a period of rapid growth and strategic transition. In response to this expansion, they have created an exciting new position to support a recently launched customer service offering. The newly established role of Hire Fleet Supervisor will play a pivotal part in ensuring the continued success and operational efficiency of the hire fleet. Working closely with both the sales and engineering teams, the successful candidate will be instrumental in driving profitability and supporting the future growth of this service. Reporting directly to the Aftermarket Support Manager, the Hire Fleet Supervisor will join a highly experienced and dedicated team committed to excellence. Typical duties will include: Managing pre and post Hire Inspections - ensuring any faults, shortages or issues are reported and remedied prior to the next inspection.Tracking and planning all legislative work, liaising with customers, inspection bodies and specialist contractors as required.Managing PPM / reactive maintenance works (may involve out-of-hours working) - general mechanical, electrical and combustion maintenance works both onsite, and on customer sites.Manage deployments of units to customer sitesReview and develop critical spares holdings.Work within an assigned budget and provide ongoing support for future development and expansion.Review, maintain and develop procedures, reports and other such documentation as may be required by the business.Visit sites to detail and support initial enabling works for any given project. What you'll need to succeed This key position requires the ability to work under pressure whilst retaining an ability to stay focused and able to prioritise workload to suit customers' requirements for any given deadline. Can demonstrate an understanding of process, mechanical, electrical, combustion and steam systems. Gas Safe Qualification (or equivalent) is desirable, but not essential. Familiar with IT systems (Email, Word, Excel, Dimensions). Excellent communication skills and ability to communicate with internal and external customers to ensure the highest level of customer service support from a helpdesk environment Accurate attention to detail. Goal-oriented, ability to work using your own initiative to solve problems A flexible approach is essential. The role will require attendance at customer sites throughout the UK with overnight stays and will require overtime as may be required to suit the needs of the business. What you'll get in return Annual Salary of £50,000-£55,000 Choice of company Vehicle (Subject to suitability and grade entitlement) 25 paid days annual leave, plus 8 statutory days Employer 7% contribution pension scheme (after qualifying period) Access to Occupational Health Advisor Enrolment in Employee Health Plan Personal development opportunities Flexibility of hybrid working after probation period 37-hour working week; Monday to Thursday 8am-4.30pm, Friday 8am-1pm (Reasonable overtime and overnight stays will be required as necessary to satisfy the needs of the role) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 03, 2025
Full time
Hire Fleet Supervisor, Annan, Salary £50,000-£55,000 per annum Our client, a globally recognised and fully accredited specialist manufacturer based in Southwest Scotland, is undergoing a period of rapid growth and strategic transition. In response to this expansion, they have created an exciting new position to support a recently launched customer service offering. The newly established role of Hire Fleet Supervisor will play a pivotal part in ensuring the continued success and operational efficiency of the hire fleet. Working closely with both the sales and engineering teams, the successful candidate will be instrumental in driving profitability and supporting the future growth of this service. Reporting directly to the Aftermarket Support Manager, the Hire Fleet Supervisor will join a highly experienced and dedicated team committed to excellence. Typical duties will include: Managing pre and post Hire Inspections - ensuring any faults, shortages or issues are reported and remedied prior to the next inspection.Tracking and planning all legislative work, liaising with customers, inspection bodies and specialist contractors as required.Managing PPM / reactive maintenance works (may involve out-of-hours working) - general mechanical, electrical and combustion maintenance works both onsite, and on customer sites.Manage deployments of units to customer sitesReview and develop critical spares holdings.Work within an assigned budget and provide ongoing support for future development and expansion.Review, maintain and develop procedures, reports and other such documentation as may be required by the business.Visit sites to detail and support initial enabling works for any given project. What you'll need to succeed This key position requires the ability to work under pressure whilst retaining an ability to stay focused and able to prioritise workload to suit customers' requirements for any given deadline. Can demonstrate an understanding of process, mechanical, electrical, combustion and steam systems. Gas Safe Qualification (or equivalent) is desirable, but not essential. Familiar with IT systems (Email, Word, Excel, Dimensions). Excellent communication skills and ability to communicate with internal and external customers to ensure the highest level of customer service support from a helpdesk environment Accurate attention to detail. Goal-oriented, ability to work using your own initiative to solve problems A flexible approach is essential. The role will require attendance at customer sites throughout the UK with overnight stays and will require overtime as may be required to suit the needs of the business. What you'll get in return Annual Salary of £50,000-£55,000 Choice of company Vehicle (Subject to suitability and grade entitlement) 25 paid days annual leave, plus 8 statutory days Employer 7% contribution pension scheme (after qualifying period) Access to Occupational Health Advisor Enrolment in Employee Health Plan Personal development opportunities Flexibility of hybrid working after probation period 37-hour working week; Monday to Thursday 8am-4.30pm, Friday 8am-1pm (Reasonable overtime and overnight stays will be required as necessary to satisfy the needs of the role) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
time left to apply End Date: July 14, 2025 (12 days left to apply) job requisition id R25_ NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom and Ireland. Due to our growth and expansion within our motor factor network, we are looking for a Branch Manager to join our team at NAPA Auto Parts. Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide. As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers. In doing so you will have full autonomy within your branch and support from the local management team. The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we will offer you: An opportunity to join a global brand and market leader. Competitive salary and excellent bonus potential Structured career paths and bespoke training A great team environment & friendly approachable management Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer. About Us Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
Jul 03, 2025
Full time
time left to apply End Date: July 14, 2025 (12 days left to apply) job requisition id R25_ NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom and Ireland. Due to our growth and expansion within our motor factor network, we are looking for a Branch Manager to join our team at NAPA Auto Parts. Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide. As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers. In doing so you will have full autonomy within your branch and support from the local management team. The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we will offer you: An opportunity to join a global brand and market leader. Competitive salary and excellent bonus potential Structured career paths and bespoke training A great team environment & friendly approachable management Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer. About Us Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
Estate Agent OTE- £25-45k - Uncapped Commission - Career Progression At Fox & Sons, part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Eastbourne . A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiating offers and agreeing sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Fox & Sons is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACS07200
Jul 03, 2025
Full time
Estate Agent OTE- £25-45k - Uncapped Commission - Career Progression At Fox & Sons, part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Eastbourne . A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiating offers and agreeing sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Fox & Sons is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACS07200
time left to apply End Date: July 14, 2025 (12 days left to apply) job requisition id R25_ NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom and Ireland. Due to our growth and expansion within our motor factor network, we are looking for a Branch Manager to join our team at NAPA Auto Parts. Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide. As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers. In doing so you will have full autonomy within your branch and support from the local management team. The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we will offer you: An opportunity to join a global brand and market leader. Competitive salary and excellent bonus potential Structured career paths and bespoke training A great team environment & friendly approachable management Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer. About Us Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
Jul 03, 2025
Full time
time left to apply End Date: July 14, 2025 (12 days left to apply) job requisition id R25_ NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom and Ireland. Due to our growth and expansion within our motor factor network, we are looking for a Branch Manager to join our team at NAPA Auto Parts. Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide. As Branch Manager your focus will be on maximising sales and achieving targets whilst ensuring first-class service to all our customers. In doing so you will have full autonomy within your branch and support from the local management team. The ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. Responsibilities will include but not limited to: Achieving branch sales, margin, and targets. Ensuring first-class service to all our customers. Driving the branch team focusing on great customer service and communication whilst achieving sales and Promotional targets. Manage and control branch and running costs. Manage stock control, including stock taking and adjustments. Manage cash handling and control of specific customer accounts. Support the organisation's senior management in implementing and maintaining policies and procedures. Communication to your team, key aims and objectives. Responsibility for the daily running of all aspects of the branch. Responsibility for maintaining health and safety within your depot. To be successful in this role: Ability to manage and motivate a team to achieve objectives. Ability to communicate at all levels. Experience in building and maintaining customer relationships. Experience with using online and windows based cataloguing systems. Ability to lead from the front and create a team environment. Ability to work in a fast-paced environment. Sales focused with a can-do attitude. Ability to multitask and distinguish between "urgent and important" tasks. Knowledge of the local areas and customer base would be a desired. (but not essential). In return we will offer you: An opportunity to join a global brand and market leader. Competitive salary and excellent bonus potential Structured career paths and bespoke training A great team environment & friendly approachable management Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer. About Us Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
Estate Agent Uncapped Commission - Career Progression At William H Brown, part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Castleford. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiating offers and agreeing sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACS06993
Jul 03, 2025
Full time
Estate Agent Uncapped Commission - Career Progression At William H Brown, part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Castleford. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiating offers and agreeing sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACS06993
Estate Agent We're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Newquay working in our well known Miller Countrywide estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales and progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Miller Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05690
Jul 03, 2025
Full time
Estate Agent We're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Newquay working in our well known Miller Countrywide estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales and progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Miller Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05690
Mortgage Advisor Baistow Eves Estate Agency are looking for a Mortgage and Protection Advisor to join them in Canterbury. We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. MS02267
Jul 02, 2025
Full time
Mortgage Advisor Baistow Eves Estate Agency are looking for a Mortgage and Protection Advisor to join them in Canterbury. We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. MS02267
Role: Head of People Advisory Services Location: Newcastle, Sheffield or London (hybrid with regular travel to schools and MAT s) Salary: £60k-£65k Benefits: 30 days annual leave + birthday off Free parking onsite Enhanced parental leave Income protection plan Private medical care Life assurance EAP and online/digital GP Wellbeing support services Professional development Fantastic supportive culture We are The Edwin Group - a growing collective of like-minded education professionals, working together to positively impact the lives of young people. At the Edwin Group we are incredibly proud of the products and services we provide to our valued clients in the Education sector. We are looking for an inspirational Head of People Advisory Services for our Edwin People division; to lead and manage our growing team in the delivery of high-quality strategic HR advice and support exclusively to Schools and Multi Academy Trusts (MATs). We have ambitious plans to grow the business and would like the successful person to grow with us. Edwin People support Schools and MATs to deliver organisational improvement, reduce workload, and enhance staff retention by providing expert HR, financial, recruitment, and strategic leadership support, whilst driving efficiency and securing financial stability. We predominantly work with Senior Leaders and Headteachers, supporting their school or MAT development and providing additional capacity and expertise to address key challenges. We are fully committed to establishing Edwin People as a strong and respected brand in the education sector, through the development of a compelling suite of services and products but also increasing our role as thought leaders in the sector. Since launching in January 2024, feedback from clients on the quality of our services has been excellent and we are now ready to scale up, accelerating our growth plans and building a service that operates nationally, supported by our branch network across The Edwin Group. The role: The Head of People Advisory Services will be integral to helping to shape and develop our services together with leading on School MAT contracts ensuring the provision of high quality proactive strategic advice to our clients through project work and retained service contracts. With shared responsibility for a small team, the role will provide expert guidance on MAT mergers, MAT growth, staffing reviews, and complex employee relations cases, acting as a trusted advisor and sounding board for headteachers, CEOs, and internal HR teams. Responsibilities: Working collaboratively with the Edwin People Senior Team, lead the commercial success of the business, the shaping of service offerings, generating new business opportunities, ensuring high quality service delivery and maximising client retention. Lead and develop a national team of people professionals to ensure a high-quality service to our client base. Ensuring their professional development and providing the necessary guidance and support to ensure they flourish in their roles. Be an advocate and promoter of Edwin People and wider Edwin products and services. Develop and maintain high quality relationships with Schools and MAT s. Provide high-quality strategic HR support, offering proactive strategic advice in alignment with employment legislation and education sector standards. Serve as a senior point of contact for clients, offering expert guidance on the full range of HR needs including policies, procedures, terms and conditions, employee relations, change management, talent and reward, and employment legislation. Act as a vital sounding board to school and MAT internal teams in areas such as people strategy, organisational design, workforce planning, succession planning and culture development, Lead on undertaking external reviews including executive pay, pay and rewards, employer brand, wellbeing and flexible working. Lead on school and MAT growth projects including academisation, MAT growth and MAT mergers including all aspects of TUPE, HR due diligence and risk management. Provide strategic advice on change management processes, including redundancies, restructures, and TUPE transfers. Business Development Develop strategies to identify potential clients and actively pursue new business opportunities to expand the company's reach. Establish and nurture relationships with key stakeholders, including schools, multi-academy trusts (MATs), and other educational partners to secure long-term partnerships. Work with the sales & marketing teams to create compelling proposals and presentations to showcase the company's services and solutions to prospective clients. Present workshops, webinars and events to demonstrate our knowledge and expertise in the sector. Work closely with marketing teams to develop and implement effective marketing campaigns and strategies that promote the company's services. Monitor market trends: Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for growth and innovation. Drive business development initiatives and projects, ensuring they align with the company's overall strategic goals and objectives. Monitor and report on the progress of business development activities, providing regular updates to senior management. Employee Relations & Case Management: Manage complex employee relations cases, ensuring they are handled effectively and in compliance with internal policies and employment law. Supporting and advising at formal hearings and appeals Work collaboratively with Trade Unions and employee representatives where applicable. Policy Development & Implementation: Advise on the development, review, and implementation of HR policies and procedures across client organisations, ensuring they are aligned with statutory requirements and best practices. Provide training and guidance to managers on the interpretation and application of these policies. Group Wide Responsibilities Act as an Ambassador for the Group s ESG strategy demonstrated through a commitment to adopt, promote and comply with ESG policies, developments, and initiatives. Ensure company policies and legal guidelines are understood and adhered to. Working in collaboration with Group departments e.g. Partnerships, Marketing, and Finance. Any other duties commensurate with the level of the role. Requirements and skills HR or Business Management Degree or equivalent CIPD Level 7 (or working towards) or equivalent experience in a generalist HR role. Minimum of 5 years experience in education HR at a senior level Experience with safer recruitment practices and maintaining compliance with regulatory frameworks such as OFSTED. Experience of working with Trade Unions. Previous experience of working in and supporting within the education sector, ideally to schools or multi-academy trusts. Experience of advising at board or executive level. Previous experience of leading and mentoring a team of HR professionals. Previous experience of design and implementation of organisational development initiatives. Proven experience managing complex employee relations cases and change management including restructures, redundancies, absence management, disciplinaries, and grievances. Previous experience of project managing end to end TUPE processes Strong understanding of UK employment law, specifically in the education sector. Excellent communication and interpersonal skills with the ability to influence and coach senior stakeholders. Ability to write reports with a focus on high quality and attention to detail. Ability to manage multiple clients and projects simultaneously while maintaining attention to detail and meeting deadlines. Proficiency in HR systems and data management, with strong IT skills (Microsoft Office suite). Customer-focused with a proactive and solution-oriented approach. Ability to work independently as well as collaboratively within a team. Resilient, with the ability to handle sensitive and confidential issues tactfully. Commitment to ongoing professional development and learning. Willingness to travel to client sites as required with a full driving license and access to a vehicle. Willingness to undergo an Enhanced Disclosure and Barring Service (DBS) Check and other relevant clearance checks. Commitment to safeguarding children and young people and ensuring that all policies, procedures and service provision practices comply with all statutory safeguarding requirements and obligations. Requirements and skills Desirable Leadership qualification Business development skills Health & Safety experience . click apply for full job details
Jul 02, 2025
Full time
Role: Head of People Advisory Services Location: Newcastle, Sheffield or London (hybrid with regular travel to schools and MAT s) Salary: £60k-£65k Benefits: 30 days annual leave + birthday off Free parking onsite Enhanced parental leave Income protection plan Private medical care Life assurance EAP and online/digital GP Wellbeing support services Professional development Fantastic supportive culture We are The Edwin Group - a growing collective of like-minded education professionals, working together to positively impact the lives of young people. At the Edwin Group we are incredibly proud of the products and services we provide to our valued clients in the Education sector. We are looking for an inspirational Head of People Advisory Services for our Edwin People division; to lead and manage our growing team in the delivery of high-quality strategic HR advice and support exclusively to Schools and Multi Academy Trusts (MATs). We have ambitious plans to grow the business and would like the successful person to grow with us. Edwin People support Schools and MATs to deliver organisational improvement, reduce workload, and enhance staff retention by providing expert HR, financial, recruitment, and strategic leadership support, whilst driving efficiency and securing financial stability. We predominantly work with Senior Leaders and Headteachers, supporting their school or MAT development and providing additional capacity and expertise to address key challenges. We are fully committed to establishing Edwin People as a strong and respected brand in the education sector, through the development of a compelling suite of services and products but also increasing our role as thought leaders in the sector. Since launching in January 2024, feedback from clients on the quality of our services has been excellent and we are now ready to scale up, accelerating our growth plans and building a service that operates nationally, supported by our branch network across The Edwin Group. The role: The Head of People Advisory Services will be integral to helping to shape and develop our services together with leading on School MAT contracts ensuring the provision of high quality proactive strategic advice to our clients through project work and retained service contracts. With shared responsibility for a small team, the role will provide expert guidance on MAT mergers, MAT growth, staffing reviews, and complex employee relations cases, acting as a trusted advisor and sounding board for headteachers, CEOs, and internal HR teams. Responsibilities: Working collaboratively with the Edwin People Senior Team, lead the commercial success of the business, the shaping of service offerings, generating new business opportunities, ensuring high quality service delivery and maximising client retention. Lead and develop a national team of people professionals to ensure a high-quality service to our client base. Ensuring their professional development and providing the necessary guidance and support to ensure they flourish in their roles. Be an advocate and promoter of Edwin People and wider Edwin products and services. Develop and maintain high quality relationships with Schools and MAT s. Provide high-quality strategic HR support, offering proactive strategic advice in alignment with employment legislation and education sector standards. Serve as a senior point of contact for clients, offering expert guidance on the full range of HR needs including policies, procedures, terms and conditions, employee relations, change management, talent and reward, and employment legislation. Act as a vital sounding board to school and MAT internal teams in areas such as people strategy, organisational design, workforce planning, succession planning and culture development, Lead on undertaking external reviews including executive pay, pay and rewards, employer brand, wellbeing and flexible working. Lead on school and MAT growth projects including academisation, MAT growth and MAT mergers including all aspects of TUPE, HR due diligence and risk management. Provide strategic advice on change management processes, including redundancies, restructures, and TUPE transfers. Business Development Develop strategies to identify potential clients and actively pursue new business opportunities to expand the company's reach. Establish and nurture relationships with key stakeholders, including schools, multi-academy trusts (MATs), and other educational partners to secure long-term partnerships. Work with the sales & marketing teams to create compelling proposals and presentations to showcase the company's services and solutions to prospective clients. Present workshops, webinars and events to demonstrate our knowledge and expertise in the sector. Work closely with marketing teams to develop and implement effective marketing campaigns and strategies that promote the company's services. Monitor market trends: Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for growth and innovation. Drive business development initiatives and projects, ensuring they align with the company's overall strategic goals and objectives. Monitor and report on the progress of business development activities, providing regular updates to senior management. Employee Relations & Case Management: Manage complex employee relations cases, ensuring they are handled effectively and in compliance with internal policies and employment law. Supporting and advising at formal hearings and appeals Work collaboratively with Trade Unions and employee representatives where applicable. Policy Development & Implementation: Advise on the development, review, and implementation of HR policies and procedures across client organisations, ensuring they are aligned with statutory requirements and best practices. Provide training and guidance to managers on the interpretation and application of these policies. Group Wide Responsibilities Act as an Ambassador for the Group s ESG strategy demonstrated through a commitment to adopt, promote and comply with ESG policies, developments, and initiatives. Ensure company policies and legal guidelines are understood and adhered to. Working in collaboration with Group departments e.g. Partnerships, Marketing, and Finance. Any other duties commensurate with the level of the role. Requirements and skills HR or Business Management Degree or equivalent CIPD Level 7 (or working towards) or equivalent experience in a generalist HR role. Minimum of 5 years experience in education HR at a senior level Experience with safer recruitment practices and maintaining compliance with regulatory frameworks such as OFSTED. Experience of working with Trade Unions. Previous experience of working in and supporting within the education sector, ideally to schools or multi-academy trusts. Experience of advising at board or executive level. Previous experience of leading and mentoring a team of HR professionals. Previous experience of design and implementation of organisational development initiatives. Proven experience managing complex employee relations cases and change management including restructures, redundancies, absence management, disciplinaries, and grievances. Previous experience of project managing end to end TUPE processes Strong understanding of UK employment law, specifically in the education sector. Excellent communication and interpersonal skills with the ability to influence and coach senior stakeholders. Ability to write reports with a focus on high quality and attention to detail. Ability to manage multiple clients and projects simultaneously while maintaining attention to detail and meeting deadlines. Proficiency in HR systems and data management, with strong IT skills (Microsoft Office suite). Customer-focused with a proactive and solution-oriented approach. Ability to work independently as well as collaboratively within a team. Resilient, with the ability to handle sensitive and confidential issues tactfully. Commitment to ongoing professional development and learning. Willingness to travel to client sites as required with a full driving license and access to a vehicle. Willingness to undergo an Enhanced Disclosure and Barring Service (DBS) Check and other relevant clearance checks. Commitment to safeguarding children and young people and ensuring that all policies, procedures and service provision practices comply with all statutory safeguarding requirements and obligations. Requirements and skills Desirable Leadership qualification Business development skills Health & Safety experience . click apply for full job details
