Lettings Administrator

Administrative role primarily to progress the paperwork involved in new tenancies and offer administrative support to a busy lettings office within a growing lettings business.

Collating and managing tenant references and ID documents
Sending out tenancy documentation and answering tenant's queries
Arranging check- in appointments and inventories
Point of contact for Property Management department with office/file queries
Answering incoming calls & taking messages
Meeting and greeting clients
Chase outstanding business & ensure it is transacted efficiently
Update files daily
Dealing with email correspondence on a daily basis
Liaising with other offices with property information and updates
Lettings progression

Skills:

Self motivated
Positive outlook
Excellent organisational and prioritising ability
Strong communication skills, both verbal and written
Strong administration skills
Confident in liaising with clients, both internally and externally
Initiative and ability to work under pressure
Maintains a professional manner at all times
Friendly, outgoing and keen to do a high quality job at all times
Team player
Previous lettings agency experience
A professional approach
Extremely customer focused
High accuracy and attention to detail

Qualifications:

Proficient in MS Word, Excel, Outlook
Experience of working with lettings packages such as CML and Radar
At least 1 years' experience as a Lettings Administrator within a Lettings Agency
Previous Lettings experience essential
Knowledge of ARLA is beneficial