Product Manager - Custody, Trading and Investment (12 month FTC) London (GB) LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: The Business Transformation team was introduced in January 2023, responsible for product management across all business and client facing technology and tasked with leading the company's long term digital transformation strategy. The Head of Business Transformation reports to the CEO of LGT Wealth Management. The team are responsible for driving innovation, engaging with all business units to ensure we continue to challenge and improve our processes, systems, products and services to ensure we are positioned to meet the future expectations of our clients and support the growth of the business. The team are responsible for the product management of front office and client facing technology, including but not limited Client Lifecycle Management (CLM), Portfolio Management, Custody Services, Research and Client Portals. Brief Role Objective: The Product Manager will work closely with the Lead Product Manager for Investments. They will take ownership of the alignment and product development of our investment operations proposition, including but not limited to Custody, IBOR, dealing and settlements. As a Product Manager, you will be part of the team charged with integrating and improving a key part of the LGT WM Business, with the goal of delivering innovative, efficient solutions to support the business. The Product Manager will bridge the gap between technology and the business, nurturing a long-standing collaborative partnership. To succeed in this role, you must be able to: collaborate with senior business stakeholders, be commercially minded, constantly develop your business knowledge and awareness, be comfortable working with APIs and be able to work within a long-standing Agile team. Key Responsibilities: Acting as the subject matter expert to developers and vendors around deliverable outcomes Understand the needs of key business stakeholders and ensure their requirements are understood and turned into actionable agile user stories. Communicate the value / benefits delivered by the product team to relevant stakeholders and governance groups, taking ownership of the portfolio management and research ecosystem. Take the lead in product updates, giving regular demos and training across the business. Articulate the product vision and how each story supports that vision. Working in the grey areas, totally comfortable with ambiguity and able to find a way forward. Able to translate human into tech and vice versa. Lead an agile product team delivering high quality well written user stories and acceptance criteria. For internal systems, own the product backlog and be responsible for ensuring the backlog is refined, transparent and clear to all, and show what the team will work on next For external systems, support the management of relationships with multiple vendors, facilitate release planning and ensure the product roadmap aligns to the overall team strategy and objectives. Liase with wider product teams to determine any product dependencies and negotiate to avoid blockages. Ensure that all design and delivery is robustly managed in terms of conduct, delivery and operational risk in line with LGTWM's business standards. Your profile Key Skills and Competency Requirements: Direction - is well informed about the business and strategic context. Keeps moving forwards and loves change Alignment - works across team boundaries to share perspectives and maximise efficiencies. Well connected and maintains broad set of relationships, laser focussed on the vision Commitment - shares success and openly acknowledges high performers. Has humility, acknowledges shortcomings and can admit error Behaviours - passion to challenge the status quo with an experimental mindset to drive innovation Collaborative - Thrives in a team, builds and nurtures great relationships and shares knowledge openly Experience, Qualifications and other requirements specific to the role: Degree level 5+ years Product Manager experience Experience of transformational change Experience working with APIs, microservices and distributed architecture Experience working with external vendors across Portfolio Management or Investment Services Experience leading teams in an agile setting, delivering continuous change into a production environment Has worked in financial services setting, preferably within Asset Management, Wealth Management or Private Banking Excellent spoken and written English. Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Jul 17, 2025
Full time
Product Manager - Custody, Trading and Investment (12 month FTC) London (GB) LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: The Business Transformation team was introduced in January 2023, responsible for product management across all business and client facing technology and tasked with leading the company's long term digital transformation strategy. The Head of Business Transformation reports to the CEO of LGT Wealth Management. The team are responsible for driving innovation, engaging with all business units to ensure we continue to challenge and improve our processes, systems, products and services to ensure we are positioned to meet the future expectations of our clients and support the growth of the business. The team are responsible for the product management of front office and client facing technology, including but not limited Client Lifecycle Management (CLM), Portfolio Management, Custody Services, Research and Client Portals. Brief Role Objective: The Product Manager will work closely with the Lead Product Manager for Investments. They will take ownership of the alignment and product development of our investment operations proposition, including but not limited to Custody, IBOR, dealing and settlements. As a Product Manager, you will be part of the team charged with integrating and improving a key part of the LGT WM Business, with the goal of delivering innovative, efficient solutions to support the business. The Product Manager will bridge the gap between technology and the business, nurturing a long-standing collaborative partnership. To succeed in this role, you must be able to: collaborate with senior business stakeholders, be commercially minded, constantly develop your business knowledge and awareness, be comfortable working with APIs and be able to work within a long-standing Agile team. Key Responsibilities: Acting as the subject matter expert to developers and vendors around deliverable outcomes Understand the needs of key business stakeholders and ensure their requirements are understood and turned into actionable agile user stories. Communicate the value / benefits delivered by the product team to relevant stakeholders and governance groups, taking ownership of the portfolio management and research ecosystem. Take the lead in product updates, giving regular demos and training across the business. Articulate the product vision and how each story supports that vision. Working in the grey areas, totally comfortable with ambiguity and able to find a way forward. Able to translate human into tech and vice versa. Lead an agile product team delivering high quality well written user stories and acceptance criteria. For internal systems, own the product backlog and be responsible for ensuring the backlog is refined, transparent and clear to all, and show what the team will work on next For external systems, support the management of relationships with multiple vendors, facilitate release planning and ensure the product roadmap aligns to the overall team strategy and objectives. Liase with wider product teams to determine any product dependencies and negotiate to avoid blockages. Ensure that all design and delivery is robustly managed in terms of conduct, delivery and operational risk in line with LGTWM's business standards. Your profile Key Skills and Competency Requirements: Direction - is well informed about the business and strategic context. Keeps moving forwards and loves change Alignment - works across team boundaries to share perspectives and maximise efficiencies. Well connected and maintains broad set of relationships, laser focussed on the vision Commitment - shares success and openly acknowledges high performers. Has humility, acknowledges shortcomings and can admit error Behaviours - passion to challenge the status quo with an experimental mindset to drive innovation Collaborative - Thrives in a team, builds and nurtures great relationships and shares knowledge openly Experience, Qualifications and other requirements specific to the role: Degree level 5+ years Product Manager experience Experience of transformational change Experience working with APIs, microservices and distributed architecture Experience working with external vendors across Portfolio Management or Investment Services Experience leading teams in an agile setting, delivering continuous change into a production environment Has worked in financial services setting, preferably within Asset Management, Wealth Management or Private Banking Excellent spoken and written English. Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Are you based in the Scotland East and Tyne & Wear area? Can you demonstrate success in Sales, including creating sales strategies within Tool Hire or Construction sector? Do you possess strong business acumen, resilience and first-class communication ability at all levels? Would you relish the opportunity to shape the future of Tool Hire in Jewson? Jewson is recruiting now for a Regional Tool Hire Development Manager covering Scotland East and Tyne & Wear Purpose of the Role Responsible for the overall sales performance and growth of Tool Hire across the sub-Region through the implementation of the strategic sales plan and by supporting local branch teams to deliver targeted revenue and profitability. To ensure excellent customer service is delivered, maximise operational productivity, and support compliance with procedural and legal requirements. Key Responsibilities Develop and implement regional Tool Hire sales plans to deliver revenue and profitability targets, using local knowledge to continuously improve the quality of sales across the sub-region through improved pricing and service, providing additional support to any underperforming areas Support the RD in mapping and implementing optimum Tool Hire distribution across the sub-region, leveraging resources to deliver best growth outcomes and efficiencies Grow customer base by increasing the number of tool hire trading accounts, spend and increase in tool hire penetration of existing customers Cost effective and efficient management of the hire fleet, e.g. Capex for new hire, disposals, fleet utilisation, etc Provide support, direction and coaching to Tool Hire colleagues to ensure high levels of performance, collaboration and engagement Ensure Tool Hire colleagues receive appropriate training including EHS & compliance, and that multi-skill and other Tool Hire training is available to and accessed by branch colleagues Build strong personal relationships with Customers and coach/support colleagues to manage customers pro-actively and effectively, improving insight and driving growth Continuously review and champion improvements in tool hire processes to improve professionalism and effectiveness of the team Maintain constructive and collaborative relationships with Suppliers, identifying beneficial trading opportunities and securing support for local initiatives and training as required Play active role in recruitment of critical vacancies and development of talent pipeline Collaborate closely with internal teams such as Regional Management, Tool Hire Workshops and Commercial teams, using market insight and data to identify trends and capitalise on growth opportunities Demonstrate personal responsibility for own and team safety and promote safe working practices across the business What's in it for you? Competitive salary Company Car Allowance Performance Related Bonus Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme 34 days holiday per year Required Skills and Experience Extensive experience in tool hire or construction sector is preferred, with a thorough understanding of how to meet needs of core customer base and a proven track record of achieving sales and margin growth Experience of development and execution of sales plans and campaigns Strong commercial acumen with ability to identify and leverage opportunities to build margin Hands-on experience of multi-site operations with ability to align resources and teams effectively Demonstrable success in coaching, developing and influencing others Excellent stakeholder management and ability to collaborate cross-functionally Prior experience in managing assets or fleet to maximise operational efficiency, especially in tool hire or similar industries Experience in implementing and promoting safe working practices Higher education qualification About us At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Feb 13, 2025
Full time
Are you based in the Scotland East and Tyne & Wear area? Can you demonstrate success in Sales, including creating sales strategies within Tool Hire or Construction sector? Do you possess strong business acumen, resilience and first-class communication ability at all levels? Would you relish the opportunity to shape the future of Tool Hire in Jewson? Jewson is recruiting now for a Regional Tool Hire Development Manager covering Scotland East and Tyne & Wear Purpose of the Role Responsible for the overall sales performance and growth of Tool Hire across the sub-Region through the implementation of the strategic sales plan and by supporting local branch teams to deliver targeted revenue and profitability. To ensure excellent customer service is delivered, maximise operational productivity, and support compliance with procedural and legal requirements. Key Responsibilities Develop and implement regional Tool Hire sales plans to deliver revenue and profitability targets, using local knowledge to continuously improve the quality of sales across the sub-region through improved pricing and service, providing additional support to any underperforming areas Support the RD in mapping and implementing optimum Tool Hire distribution across the sub-region, leveraging resources to deliver best growth outcomes and efficiencies Grow customer base by increasing the number of tool hire trading accounts, spend and increase in tool hire penetration of existing customers Cost effective and efficient management of the hire fleet, e.g. Capex for new hire, disposals, fleet utilisation, etc Provide support, direction and coaching to Tool Hire colleagues to ensure high levels of performance, collaboration and engagement Ensure Tool Hire colleagues receive appropriate training including EHS & compliance, and that multi-skill and other Tool Hire training is available to and accessed by branch colleagues Build strong personal relationships with Customers and coach/support colleagues to manage customers pro-actively and effectively, improving insight and driving growth Continuously review and champion improvements in tool hire processes to improve professionalism and effectiveness of the team Maintain constructive and collaborative relationships with Suppliers, identifying beneficial trading opportunities and securing support for local initiatives and training as required Play active role in recruitment of critical vacancies and development of talent pipeline Collaborate closely with internal teams such as Regional Management, Tool Hire Workshops and Commercial teams, using market insight and data to identify trends and capitalise on growth opportunities Demonstrate personal responsibility for own and team safety and promote safe working practices across the business What's in it for you? Competitive salary Company Car Allowance Performance Related Bonus Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme 34 days holiday per year Required Skills and Experience Extensive experience in tool hire or construction sector is preferred, with a thorough understanding of how to meet needs of core customer base and a proven track record of achieving sales and margin growth Experience of development and execution of sales plans and campaigns Strong commercial acumen with ability to identify and leverage opportunities to build margin Hands-on experience of multi-site operations with ability to align resources and teams effectively Demonstrable success in coaching, developing and influencing others Excellent stakeholder management and ability to collaborate cross-functionally Prior experience in managing assets or fleet to maximise operational efficiency, especially in tool hire or similar industries Experience in implementing and promoting safe working practices Higher education qualification About us At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Purpose of the Role As Centre Manager at Ocean Terminal, you will work closely with the Ambassador Group and Savills teams to lead the successful operation of the development to achieve ongoing growth through strategic direction, management leadership, stakeholder influence and engagement, innovation and accountability. As Centre Manager you will clearly communicate the vision for the Scheme, including the values, culture and behaviours. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing teams in a large retail environment. As part of the asset team, you will assist with driving performance and growth to strengthen the asset and ensure its long term success. You will assist in enhancing the overall profitability and performance of the scheme by assisting with the implementation of the commercialisation strategy aligned with the brand and driving other non rental revenue streams. Experience in managing operational budgets and P&L accounts is essential. The Centre Manager will represent Ocean Terminal as the public face of the development maintaining relationships with all key internal and external stakeholders. Experience in dealing with multiple stakeholders is required. Responsibilities Service charge budgeting and reporting as well as driving retailer sales and footfall Mall commercialisation opportunities Delivering the best standards of operational performance and customer care at the Centre. Working with the facilities team in driving operational efficiencies. Providing input onto the operational business plan in line with the Asset manager and Shareholders objectives Acting as an ambassador promoting the brand, creating and nurturing key stakeholder relationships with our employees, service partners, retailers, visitors, Council, port authority, media, managing agent, Asset Manager, Shareholder (and their advisors) Developing strong relationships with all tenants Leading by example Key Responsibilities Main Duties Financial Performance Provide input into the annual business plan for the centre, have a full understanding and appreciation of the business strategy and take responsibility for its implementation within the context of the onsite team Assist with service charge budgeting and non-recoverable expenditure capital expenditure budgeting. Managing and reviewing the annual service charge budgets for the main centre and car park (in excess of £2m per annum) Work with occupiers to maintain retail sales opportunities Work with the Asset Management and Commercial Teams in the development and execution of the marketing budget and strategy to drive retail sales and footfall Assist the Asset Management Team in the strategy for the management of void units to maximise income, minimise the non recoverable rates and other cost liabilities and enhance the mall environment In conjunction with the managing agent prepare the annual service charge budgets, manage expenditure throughout the service charge period and assist with the reconciliation at year end. Staff Training and Development The ongoing training and development of all Centre management staff Implement Training Needs Analysis for each team member on a six monthly basis Conduct staff appraisals in accordance with the Savills staff appraisal policy Attend all Management Meetings and any other meeting as requested by the Management Surveyor / Asset Manager or Shareholder Specific Management Responsibilities Provide effective leadership and empower employees to ensure the development and encouragement of all staff to meet both business and personal objectives Line management of the existing management site team, Conducting appraisals, setting personal targets and carrying out pay and bonus reviews Measure performance against key business plan targets and ensure individuals are accountable In conjunction with Savills' HR team, ensure disciplinary and grievance procedures are actioned appropriately Work closely with the Savills' management team on the production of the service charge budgets and booklets, the payment of invoices and control of expenditure as well as portfolio changes in operational policy and procedure In conjunction with the Savills' Operations team attend cross portfolio centre management meetings, share ideas and policies that can enhance the performance of the Outlet. Overview Build and promote the Ocean Terminal Brand through relationships with all key stakeholders. Ensure consistency of message and act as an ambassador for the Centre. Site Team Ensure they are a conduit for passing on relevant information to the Team such as changes to business strategy, wider local developments and changes in policy. Tenants Chair the brand meetings and service charge update meetings Maintain a good relationship with all store managers and that regular anchor store and unit store meetings are scheduled. Feedback anecdotal and actual trade information through the weekly & monthly trading reports to the managing agents and Shareholder Work with the managing agent and shareholder to oversee the monitoring of tenant compliance Marketing Visitors To consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally Act as the main PR spokesperson for Ocean Terminal as instructed by the Asset Manager Maintain a good relationship with the local press and promote positive PR stories about the centre. Media Oversee promotional media releases that are of a local nature All other media statements and releases will require Shareholder / Asset management approval prior to release Operations Work with the Management Team to ensure the highest standards of operational efficiency and customer care at all levels, including service to staff, retailers and visitors With the external Facilities Manager, oversee and review all operational policies and procedures as required Work with the management surveyor and Management Team to prepare and review the Planned Preventative Maintenance (PPM) programme for the Centre In conjunction with any appointed service partners, oversee providers of Security, Environmental Services, Customer Service and M&E services. Quality Assurance/ Customer Service Compliance Ensure adherence to all company policies, Health and Safety procedures and statutory compliance, taking responsibility for the Centre's Health and Safety Policy ensuring it is communicated to all staff effectively The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the Centre and the overall business objectives of the Asset Manager or Shareholder. Skills, Knowledge and Experience Minimum: Senior Management experience. Previous experience of managing a retail/leisure scheme Strong leadership and people management skills Excellent communicator at all levels Excellent financial management skills Previous PR and Marketing exposure Excellent presentation skills Self-motivated Budgetary Management Experience P & L Experience Strong operational H&S knowledge (preferably holding a qualification IOSH Managing Safely or equivalent). Desirable: Previous exposure of managing a large retail/leisure scheme. Good knowledge of ESG, Corporate Responsibility and environmental issues. Achievement of other professional qualifications / awards relevant to the role Working Hours: 40 hrs per week Please see our Benefits Booklet for more information.
Feb 12, 2025
Full time
Purpose of the Role As Centre Manager at Ocean Terminal, you will work closely with the Ambassador Group and Savills teams to lead the successful operation of the development to achieve ongoing growth through strategic direction, management leadership, stakeholder influence and engagement, innovation and accountability. As Centre Manager you will clearly communicate the vision for the Scheme, including the values, culture and behaviours. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing teams in a large retail environment. As part of the asset team, you will assist with driving performance and growth to strengthen the asset and ensure its long term success. You will assist in enhancing the overall profitability and performance of the scheme by assisting with the implementation of the commercialisation strategy aligned with the brand and driving other non rental revenue streams. Experience in managing operational budgets and P&L accounts is essential. The Centre Manager will represent Ocean Terminal as the public face of the development maintaining relationships with all key internal and external stakeholders. Experience in dealing with multiple stakeholders is required. Responsibilities Service charge budgeting and reporting as well as driving retailer sales and footfall Mall commercialisation opportunities Delivering the best standards of operational performance and customer care at the Centre. Working with the facilities team in driving operational efficiencies. Providing input onto the operational business plan in line with the Asset manager and Shareholders objectives Acting as an ambassador promoting the brand, creating and nurturing key stakeholder relationships with our employees, service partners, retailers, visitors, Council, port authority, media, managing agent, Asset Manager, Shareholder (and their advisors) Developing strong relationships with all tenants Leading by example Key Responsibilities Main Duties Financial Performance Provide input into the annual business plan for the centre, have a full understanding and appreciation of the business strategy and take responsibility for its implementation within the context of the onsite team Assist with service charge budgeting and non-recoverable expenditure capital expenditure budgeting. Managing and reviewing the annual service charge budgets for the main centre and car park (in excess of £2m per annum) Work with occupiers to maintain retail sales opportunities Work with the Asset Management and Commercial Teams in the development and execution of the marketing budget and strategy to drive retail sales and footfall Assist the Asset Management Team in the strategy for the management of void units to maximise income, minimise the non recoverable rates and other cost liabilities and enhance the mall environment In conjunction with the managing agent prepare the annual service charge budgets, manage expenditure throughout the service charge period and assist with the reconciliation at year end. Staff Training and Development The ongoing training and development of all Centre management staff Implement Training Needs Analysis for each team member on a six monthly basis Conduct staff appraisals in accordance with the Savills staff appraisal policy Attend all Management Meetings and any other meeting as requested by the Management Surveyor / Asset Manager or Shareholder Specific Management Responsibilities Provide effective leadership and empower employees to ensure the development and encouragement of all staff to meet both business and personal objectives Line management of the existing management site team, Conducting appraisals, setting personal targets and carrying out pay and bonus reviews Measure performance against key business plan targets and ensure individuals are accountable In conjunction with Savills' HR team, ensure disciplinary and grievance procedures are actioned appropriately Work closely with the Savills' management team on the production of the service charge budgets and booklets, the payment of invoices and control of expenditure as well as portfolio changes in operational policy and procedure In conjunction with the Savills' Operations team attend cross portfolio centre management meetings, share ideas and policies that can enhance the performance of the Outlet. Overview Build and promote the Ocean Terminal Brand through relationships with all key stakeholders. Ensure consistency of message and act as an ambassador for the Centre. Site Team Ensure they are a conduit for passing on relevant information to the Team such as changes to business strategy, wider local developments and changes in policy. Tenants Chair the brand meetings and service charge update meetings Maintain a good relationship with all store managers and that regular anchor store and unit store meetings are scheduled. Feedback anecdotal and actual trade information through the weekly & monthly trading reports to the managing agents and Shareholder Work with the managing agent and shareholder to oversee the monitoring of tenant compliance Marketing Visitors To consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally Act as the main PR spokesperson for Ocean Terminal as instructed by the Asset Manager Maintain a good relationship with the local press and promote positive PR stories about the centre. Media Oversee promotional media releases that are of a local nature All other media statements and releases will require Shareholder / Asset management approval prior to release Operations Work with the Management Team to ensure the highest standards of operational efficiency and customer care at all levels, including service to staff, retailers and visitors With the external Facilities Manager, oversee and review all operational policies and procedures as required Work with the management surveyor and Management Team to prepare and review the Planned Preventative Maintenance (PPM) programme for the Centre In conjunction with any appointed service partners, oversee providers of Security, Environmental Services, Customer Service and M&E services. Quality Assurance/ Customer Service Compliance Ensure adherence to all company policies, Health and Safety procedures and statutory compliance, taking responsibility for the Centre's Health and Safety Policy ensuring it is communicated to all staff effectively The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the Centre and the overall business objectives of the Asset Manager or Shareholder. Skills, Knowledge and Experience Minimum: Senior Management experience. Previous experience of managing a retail/leisure scheme Strong leadership and people management skills Excellent communicator at all levels Excellent financial management skills Previous PR and Marketing exposure Excellent presentation skills Self-motivated Budgetary Management Experience P & L Experience Strong operational H&S knowledge (preferably holding a qualification IOSH Managing Safely or equivalent). Desirable: Previous exposure of managing a large retail/leisure scheme. Good knowledge of ESG, Corporate Responsibility and environmental issues. Achievement of other professional qualifications / awards relevant to the role Working Hours: 40 hrs per week Please see our Benefits Booklet for more information.
Global Relationship Manager, Global Client Division, Managing Director Apply locations: London, England; Edinburgh, Scotland Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: March 31, 2025 (30+ days left to apply) Job requisition id: R-766940 Our purpose is to help create better outcomes for the world's investors and the people they serve. Whether we are helping investment companies operate more effectively, providing valuable market insights, launching investment products or acting sustainably, we are focused on cultivating long-term, collaborative partnerships. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. Who we are looking for We are looking for an individual with a proven track record of managing strategic client relationships in the asset servicing industry and successfully growing AUM and share of wallet. Have a detailed understanding of the asset servicing market and services provided in EMEA. Have the ability to build local client relationships and understand strategic client priorities and needs. Be able to identify new business opportunities and support commercial negotiations. Be ready to manage and navigate the internal organization to drive superior solutions and outcomes for clients, leveraging comprehensive shelf of services and firm subject matter experts. Be equipped to work as a member of a global client team to help deliver a great client experience across all relevant services. Have strong presentation and communication skills, with the ability to articulate complex concepts to a diverse audience. Be able to support the corporate decision-making process on the partner side in order to achieve the desired outcome. The role requires an open mind and a strong willingness to embrace the partners' perspective. Why this role is important to us The team you will be joining is a part of State Street Institutional Services and its Global Client Division (GCD). You will be an integral part of our global team for our strategic clients, working together with the Client Executive (overall responsibility for managing the global client relationship), Global Relationship Manager, Global Client Operating Officer, Sales, and Client Analysts. As a team, you will closely collaborate to deliver the best solutions and services of the firm to our strategic clients across locations. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for Develop and maintain strong relationships with existing client base, understanding their needs and delivering optimal solutions. Conduct regular relationship review meetings with clients to discuss their service needs and business opportunities. Identify and pursue new opportunities to grow AUM and share of wallet among existing and potential clients. This includes cross-selling and upselling State Street's comprehensive range of services and creating new opportunities offering solutions to pain points of clients. Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive communication. Work closely with internal teams, including product development, operations, and technology, to deliver integrated solutions that meet client needs. Collaborate with the Client Service team members and contribute to the team's overall strategy and success. Negotiate servicing fees and implementation of fee schedule. Actively promote State Street's new platform and technology services, demonstrating how these can add value to our clients' operations and investment strategies. Keep abreast of market trends, regulatory changes, and technological advancements that could impact our clients or offer new opportunities for service enhancement. What we value Strategic thinker with excellent analytical and problem-solving abilities. Highly motivated and client-focused, with a drive to deliver exceptional service. Strong interpersonal skills, with the ability to build relationships and influence at all levels. Ability to establish priorities, work independently and proceed with objectives without direct supervision. Education & Preferred Qualifications Bachelor's degree in Finance, Business Administration, or related field. A Master's degree or professional certifications (e.g. CFA) would be advantageous. Minimum of 10 years of experience in financial services, with a strong focus on custody services, project initiatives, and client relationship management. Deep understanding of financial markets, investment strategies, and the regulatory landscape in EMEA and globally. Additional requirements Traveling primarily within EMEA is required. Proficiency in German, English, and French is a plus. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.
Feb 01, 2025
Full time
Global Relationship Manager, Global Client Division, Managing Director Apply locations: London, England; Edinburgh, Scotland Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: March 31, 2025 (30+ days left to apply) Job requisition id: R-766940 Our purpose is to help create better outcomes for the world's investors and the people they serve. Whether we are helping investment companies operate more effectively, providing valuable market insights, launching investment products or acting sustainably, we are focused on cultivating long-term, collaborative partnerships. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. Who we are looking for We are looking for an individual with a proven track record of managing strategic client relationships in the asset servicing industry and successfully growing AUM and share of wallet. Have a detailed understanding of the asset servicing market and services provided in EMEA. Have the ability to build local client relationships and understand strategic client priorities and needs. Be able to identify new business opportunities and support commercial negotiations. Be ready to manage and navigate the internal organization to drive superior solutions and outcomes for clients, leveraging comprehensive shelf of services and firm subject matter experts. Be equipped to work as a member of a global client team to help deliver a great client experience across all relevant services. Have strong presentation and communication skills, with the ability to articulate complex concepts to a diverse audience. Be able to support the corporate decision-making process on the partner side in order to achieve the desired outcome. The role requires an open mind and a strong willingness to embrace the partners' perspective. Why this role is important to us The team you will be joining is a part of State Street Institutional Services and its Global Client Division (GCD). You will be an integral part of our global team for our strategic clients, working together with the Client Executive (overall responsibility for managing the global client relationship), Global Relationship Manager, Global Client Operating Officer, Sales, and Client Analysts. As a team, you will closely collaborate to deliver the best solutions and services of the firm to our strategic clients across locations. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for Develop and maintain strong relationships with existing client base, understanding their needs and delivering optimal solutions. Conduct regular relationship review meetings with clients to discuss their service needs and business opportunities. Identify and pursue new opportunities to grow AUM and share of wallet among existing and potential clients. This includes cross-selling and upselling State Street's comprehensive range of services and creating new opportunities offering solutions to pain points of clients. Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive communication. Work closely with internal teams, including product development, operations, and technology, to deliver integrated solutions that meet client needs. Collaborate with the Client Service team members and contribute to the team's overall strategy and success. Negotiate servicing fees and implementation of fee schedule. Actively promote State Street's new platform and technology services, demonstrating how these can add value to our clients' operations and investment strategies. Keep abreast of market trends, regulatory changes, and technological advancements that could impact our clients or offer new opportunities for service enhancement. What we value Strategic thinker with excellent analytical and problem-solving abilities. Highly motivated and client-focused, with a drive to deliver exceptional service. Strong interpersonal skills, with the ability to build relationships and influence at all levels. Ability to establish priorities, work independently and proceed with objectives without direct supervision. Education & Preferred Qualifications Bachelor's degree in Finance, Business Administration, or related field. A Master's degree or professional certifications (e.g. CFA) would be advantageous. Minimum of 10 years of experience in financial services, with a strong focus on custody services, project initiatives, and client relationship management. Deep understanding of financial markets, investment strategies, and the regulatory landscape in EMEA and globally. Additional requirements Traveling primarily within EMEA is required. Proficiency in German, English, and French is a plus. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.
