26 jobs found

We are seeking an experienced Project Manager on an 18-month fixed-term contract to lead the strategic refresh of our mobile app. This role requires strong project leadership, excellent stakeholder management, and a solid understanding of financial services and regulatory requirements. You will coordinate internal teams and external partners to ensure timely, within-scope, high-quality delivery. What does the job involve? Lead end-to-end project delivery from initiation to launch and review. Manage stakeholders across Product, UX/UI, Development, QA, Compliance, and vendors. Develop and maintain project plans, timelines, RAID logs, and resource trackers. Ensure compliance with financial regulations (e.g., FCA, GDPR). Facilitate governance and produce status reports for senior management. Manage risks and issues with mitigation strategies. Coordinate UAT and sign-off processes. Collaborate with teams to manage dependencies and align objectives. Knowledge and experience Proven experience managing digital products, preferably mobile apps. Strong background in financial services and regulatory standards. Experience leading multi-disciplinary teams and working with third-party suppliers. Proficiency in project management tools and methodologies (e.g., Agile, Jira, MS Project). Ability to handle multiple workstreams and changing priorities. Skills and competencies High attention to detail, quality, and risk management. Quick understanding of technical and business topics. Excellent communication and stakeholder management, including senior leadership. Strong interpersonal and leadership skills. Effective planning and organizational skills.

General information Reference Vacancy details Talent pool People - People Services Title Human Resources (People) Operations Manager, London Hybrid Working Contract type QA HE Ltd FTC Job advert Human Resources Operations Manager, 12 months maternity cover QA Higher Education, Hybrid working. London QA Higher Education - we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. As People Operations Manager you will have the experience and knowledge to mentor & guide our People Operations team on day-to-day tasks, role modelling excellence and ensuring a first-class service to our colleagues & customers. You and the team will be the face of the People Team. You'll be responsible for leading the team in supporting people through the moments that matter during the employee life cycle. As the People Operations Manager, you will lead on continual process improvement with a keen eye for compliance matters relating to data protection, right to work, immigration, sponsorship and DBS checks. You will support the team to ensure compliant regulatory processes, specifically ensuring all legislative and legal requirements are delivered and maintained across the business in a fast paced, dynamic, proactive working environment. Ensuring the team are upskilled and are given opportunities to learn and grow for their own personal development is key, along with the continual development of the business. Here's a little of what you'll be doing (please click through to read the full job description): Coach the People Operations team to ensure they are developing and performing in their role. Drive a high performance, customer focused approach to maximise and improve team performance. Ensure the compliance obligations are met throughout the PS administration process. Provide advice and guidance to the People team and the business as/when legislation changes, developing and delivering comprehensive training and briefings when required. Ensure the business remains compliant with its legal requirement for DBS checks, right to work and immigration and all related administration processes are defined and adhered to through regular reporting and monitoring. Collaborate with internal and external teams to ensure policy and guidance documentation is in line with legislative changes. Manage the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Ensure consistent high levels of data accuracy within the HR Systems relating to all employee data Oversee and review regular reporting; o Right to Work, Immigration & UK legislation compliance. o All roles have the correct disclosure level and renewals are proactively managed and kept up to date. IND01 What We'll Do For You! o Suggest and implement process improvements that will contribute to more efficient working practices - be a subject matter expert for all operational HR processes and share knowledge as appropriate with team. o Support with key projects (i.e. pay award, TUPE, new benefits, policy updates). Work closely with other areas of the People team in particularly payroll and employee relations by answering any queries and raising any potential issues Experience in a team leader role, managing a team who provide high quality advice and guidance in a customer services environment. Bring your experience: An understanding of key employment laws, legislation, HR policies and processes. In-depth knowledge and experience of advising on managing and applying UK Immigration frameworks (including Sponsorship routes). Expert knowledge of relevant compliance legislative requirements (DBS, GDPR, right to work) regulatory bodies and related processes. Familiarity with the UK Visa and Immigration (UKVI) Sponsor Management System (SMS). Proficient in Microsoft Office, particularly Word and Excel Proven experience of working within a varied and fast paced People team environment. Experience of providing compliance guidance and support to customers, teams, and stakeholders. Experience of delivering high quality customer service. Experience of using a variety of HR systems and the usual Microsoft office suite of products A little more about QA Higher Education Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Equal Opportunities at QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will undertake a Basic DBS check. We look forward to hearing from you Vacancy location Location London, London, London (Middlesex Street) Handled by Handled by Michaela Cassa - QA Bianca Barrett - QA Carrie Hooper Primary handler Michaela Cassa - QA Last name Cassa - QA Forename Michaela Email

Customer Services Representative page is loaded Customer Services Representative Apply locations Hayes - Office time type Full time posted on Posted 2 Days Ago job requisition id JR- Company: Uniphar Group Division: On - Demand Department: International Sales Role: Customer Services Representative Reporting line: Samantha Michael Primary Location: Hayes - UK Uniphar - Who we are With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma. Supply Chain & Retail Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands. Pharma - On Demand The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company's main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties. Click here to find out more: About Us - Who we are Uniphar Culture at Uniphar Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture. We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture. Sustainability Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process. The Role This is a customer service role, focused on ensuring consistent exemplary customer experience is provided to our International customers. Working with the sales team, the Customer Service Representative will through urgency, quality and reliability deliver value to our customers in need of access to medicines on a global scale enabling Durbin, Part of the Uniphar Group to become the number 1 supplier of choice for International Sales/Exports via our UK Head office. Key Outcomes Supporting the sales team to provide a best-in-class customer experience, while aligning to business strategies and objectives with a focus on maximising value within Key Markets Ensure customer orders are managed appropriately within specified SLA. Establish a working relationship with the Procurement and sales teams. Monitor backorders and track shipments where required so we can ensure high customer service expectations are met. Collaborating with Internally divisions to ensure all relevant paperwork and documentation is in place to comply with GDP practices whilst supporting and driving all regulations in force relating to the supply of medicines and medical devices. Supporting product set up's on ASC, following guidelines on product set up's, and managing master data. Support on setting up new customers including annual validation, following through with QA and Finance. Any other duties that may arise relating to the support of the account managers to drive growth and profitability. Administration & Finance Support the sales team in achieving performance against agreed budgetary targets. Ensure all customer details are up to date across the company systems. Qualification, Experience & Skills Required An understanding of the domestic supply and UK importation of unlicensed medication. Prolific IT skills (MS Office, Excel, PowerPoint etc). 3 years minimum experience in a customer facing/service role. Competencies Positive can-do attitude. Ability to work on own initiative. Communicates in a professional manner and effectively manages customer liaison. Works well within a team, flexible and willing to share the workload both ways. Demonstrates ambition and initiative in their work. Open to change in a fast-moving industry and to new learning. Be results orientated to achievement of team budget. Be supportive of colleagues in a team environment. Should adhere to the service values of Durbin On Demand. Excellent communications skills including verbal, written and presentational. Ability to learn new business processes and operate training provided on new IT applications. This role will be based in our office in Hayes where a flexible hybrid working model is also available. It's important to achieve the right balance between face-to-face interactions with virtual working over the long term. Moreover, there will be flexibility required to interact with colleagues (i.e., it's not a '9 to 5' type of job). In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it. If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented About Us Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.

General information Reference Vacancy details Talent pool People - People Services Title People Compliance Specialist Contract type QA Ltd Permanent Job advert People Compliance Specialist Location: Slough/London (Hybrid 2 days a week in the office) Competitive Salary + Benefits We are looking for a meticulous and knowledgeable HR Compliance Specialist to ensure our HR policies, practices, and programs comply with applicable labour laws and internal standards. You'll be the first point of contact for our customers and you'll provide a high quality and customer focused service whilst always trying to make things better. As the People Compliance Specialist, you will support with all compliance matters relating to right to work, immigration, disclosure and BPSS checks and Ofsted requirements. Key Responsibilities: Provide advice and guidance to the People team and the business as/when legislation changes, supporting with the delivery of training and briefings when required. Audit internal HR processes, documentation, and systems to identify and correctcompliance gaps. Work closely with your manager to ensure the business remains compliant within its legal requirement for Ofsted, disclosure and BPSS checks, right to work and immigration and all related administration processes are adhered to with the support of regular reporting and monitoring. Work closely and proactively with the PS team to ensure appropriate RTW checks have been carried out correctly for sponsored workers and others with an immigration status before they start work/extend contract/switch to another visa category. Lead on the visa application process for staff, including issuing certificates of Sponsorship (CoS), ensuring the manager and applicant are kept up to date with progress. Verify Employer Checking Service (ECS) checks and ensure Positive Verification Notice expiry dates are inputted on the HR system, escalating any Negative Verification Notices for appropriate action. Continued monitoring of;Right to Work, Immigration & UK legislation compliance. Verify accurate input of nationality, passport details, Right to Work permission, and visa expiry dates on HR System. Future visa expiries, proactively tracking, following up and actioning where necessary, escalating where required. BPSS compliance for employees with access to government data both inside and outside of the UK. Correct disclosure levels (Scroll to the bottom of this advert to read the full Job-Description) Your Experience/Skill Proven experience of working within a varied and fast paced People team environment. Working knowledge and understanding of immigration legislation, UKVI Points Based System, Sponsorship and Right to Work rules, with a willingness to learn and develop. Strong understanding of compliance processes, including Ofsted, data protection(GDPR), and key employment laws. Ability to work independently and use initiative to develop methods for tracking and monitoring compliance. Proficient in Microsoft Office, with intermediate Excel skills. CIPD level 3, equivalent HR Qualification or experience(desirable) What We'll Do For You! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:27 days holidayeach year,holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee AssistanceProgramme, and2 daysper yearcharity leave. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be aDisability Confident employer.All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you're looking for, here are the next steps: Hit the apply button and register on ourQAwebsite to fill out our quick and easy application form. Vacancy location Location London, London, London (International House) Handled by Handled by Alicia Moore - QA Emily Shipp Emma Segal- QA Primary handler Emma Segal- QA Last name Segal- QA Forename Emma Email

MindGym uses the latest behavioral science to transform the performance of companies and the lives of the people who work in them. Most of FTSE100/S&P100 are clients and over 3 million professionals in 60 countries have taken part in a live MindGym experience, whilst many more have connected digitally. We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioral change. We'd like to hear from you if you're determined to make a difference, voraciously curious and brimming with entrepreneurial spirit. The Job Senior Solutions Designers create clarity from ambiguity, supporting clients with complex development across projects, including new sessions, research, change narratives and evaluation. They define, customize, and develop behavioral interventions and learning solutions. Day-to-Day: Client (80%) Conducts all forms of asset design, including customizing existing products to meet client needs, including bespoke versioning. Develops engagement, participation and activation materials using SAPIENS principles. Creates learning and internal communication experiences that are proven to change businesses as well as the people who work in them. Incorporates current psychology and learning theory developments into all solutions. Balances science with equal amounts of creativity to ensure a unique and engaging learning experience for clients. Evaluates the impact of solutions and continuously improves them. Provides advisory design, such as narratives and research reports, including: Development of materials for research interviews and focus groups. Analyzes data and provides insights in a research report. Co-creates change narratives using client tone of voice and research. Co-designs and facilitates with Principal designer and/or Manager / Director activities such as: scoping workshops, hacks for custom programs, ensuring behavior shifts are identified to meet client desired outcomes. Collaborates with clients to incorporate their feedback into the design, and shares ideas openly and fearlessly to drive desired outcomes. Listens with a willingness to understand, free of judgement or bias. Facilitates conversation in a way that encourages others to participate. Asks open-ended questions to uncover/clarify needs. Synthesizes and plays back what is said in a way that shows understanding. Takes ownership of design workflow, including: Ownership and accountability of deliverables. Completes tasks as stated in Hive. Schedules QA with Principal/Manager/Director assigned to the project. Focuses on the most critical tasks and advises if there are risks with timeline completion or scope creep. Ensures feedback is properly actioned. Shares feedback and offers mentoring and design/technical support to junior members/peers in the team. Team (20%) Provides and seeks coaching and feedback to understand strengths and development needs. Creates development opportunities to enhance skills/behaviors. Completes relevant mandatory training, e.g.: GDPR training. Participates in creative learning activities. Adopts an optimistic and growth mindset. Demonstrates organizational awareness. Onboarding Acts as a buddy and mentor to new joiners. Provides feedback to manager/functional leaders on enhancements to onboarding experience. Professional Impact Completes timesheets accurately and timely. Forecasts planned hours for projects and maintains accuracy. Responds quickly to critical email and Slack messages. Liaises proactively with key design stakeholders (e.g., CDT, Design, Proofing) and ensures project plans are updated and milestones are met. Collaborates within and across teams to deliver high quality work within agreed timeframes. About You: A psychologist or behavior change specialist with around 2-3 years+ experience of working within a team in a related environment such as researching, designing training, and/or human capital management interventions. A compelling relationship builder, with the ability to influence. An understanding of the corporate environment, ideally through a performance management or L&D lens. Passionate about helping people use their minds more effectively. Curious about psychology, business and the world in general. Embraces their own learning and development. Strong written and verbal communication skills. Essential Qualifications - A degree or equivalent with a minimum of a 2.1 in behavioral science / organizational psychology. 25 days annual leave. Private medical insurance. Critical life insurance. Income protection. Pension (5% company contribution). Travel insurance. Cycle to work scheme. Season ticket loan. Charity work (two days paid annually). Yoga, mindfulness and massages. Unlimited mental health support, 24/7 unlimited remote GP. MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognized, valued, and respected. Apply for this job indicates a required field

We have continuously refined our software development processes and expanded our offerings to include SaaS products in the aviation sector. As we look to enhance our current solutions and broaden our software capabilities, we are seeking a skilled Technical Consultant to play a key role in bridging our data engineers, data scientists, and subject matter experts (SMEs) with our software development team. We specialise in engineering and logistics within the aviation industry, leveraging deep expertise and a strong network of industry professionals. In this role, you will work closely with third-party developers where needed and ensure seamless integration between business requirements and technical execution. A key part of this role will be engaging with client stakeholders to understand project scope, gather technical requirements, and define clear objectives. You will work closely with internal teams to translate business needs into scalable, high-performing technical solutions that align with our customers' operational goals. As part of a small but dynamic company, you will have end-to-end involvement in the software development lifecycle, as well as opportunities to contribute to business development and operational improvements. Your primary focus will be on delivering innovative software applications and digital modules tailored to our aviation customers. You will collaborate with the in-house development team and work closely with Project Managers to drive multiple projects forward, ensuring solutions are technically robust, scalable, and aligned with customer expectations. Key Responsibilities Code Review & Best Practices Conduct in-depth reviews of codebases to identify issues, inefficiencies, and potential security vulnerabilities. Provide recommendations on best practices, including coding standards, design patterns, and maintainability improvements. Support performance optimisation through refactoring and improved architecture. Support testing and QA process. Cloud Infrastructure Support & Design Assist in designing, implementing, and optimising cloud infrastructure (predominantly Azure). Provide guidance on cloud security, scalability, and cost optimisation. Ensure security best practices are followed and compliance with industry standards. Technical Recommendations & Roadmaps Develop and present technology roadmaps aligned with business goals. Provide recommendations on system architecture, tools, and frameworks. Identify opportunities for automation and process improvements. Software Architecture & Development Strategy Advise on scalable and efficient system architectures. Support API design, integrations, and data flow strategies. Recommend suitable technology stacks for new projects or modernisation efforts. Security & Compliance Assess application security risks and provide remediation strategies. Ensure compliance with industry standards (ISO 27001, GDPR, SOC 2, etc.). Implement best practices for secure software development (OWASP, encryption, IAM, etc.). Performance Optimisation & Scaling Analyse system bottlenecks and recommend performance tuning strategies. Support database optimisations, caching mechanisms, and load balancing strategies. Assist in designing auto-scaling solutions to handle peak loads efficiently. DevOps & CI/CD Implementation Support the implementation of CI/CD pipelines for automated testing and deployment. Provide recommendations on DevOps practices, including containerisation (Docker, Kubernetes). Assist in improving monitoring, logging, and alerting solutions. Technology & Tooling Selection Assess and recommend programming languages, frameworks, and development tools based on business needs. Guide the selection of database technologies (SQL, NoSQL, time-series databases, etc.). Help teams adopt emerging technologies such as AI / ML when relevant. Stakeholder Communication & Knowledge Transfer Provide technical workshops and training sessions for development teams. Act as a bridge between technical and non-technical stakeholders, translating complex concepts into business value. Support decision-making through clear, data-driven insights. Train clients on new solutions, including developing training materials, conducting hands-on training sessions, and providing ongoing support to ensure successful adoption. Benefits Access to company pension scheme Long term sick salary insurance Free car parking Laptop Mobile phone allowance Unlimited coffee Access to our on-site spinning and fitness studio

Engineering Leadership That's About Execution, Not Bureaucracy. Are you an engineering leader who thrives in a fast-paced, execution-driven environment ? Do you cut through the noise, make high-impact decisions, and drive teams to deliver at speed ? If so, we want to talk. At Gecko , we're revolutionising how higher education institutions engage with students . Our SaaS platform is used by some of the world's leading universities, and we need a Head of Engineering who can take our engineering team to the next level. The Role This is not a 'sit-back-and-observe' leadership role. As our Head of Engineering , you will be hands-on - leading, coaching, making critical calls, and ensuring flawless execution . You'll own delivery, drive high performance, and optimise processes to keep our engineering team aligned and efficient. You'll manage a team of 16 engineers , including Tech Leads, an Engineering Manager, and QA , while working cross-functionally with Product, Security, CS, and Sales. We need someone who can make rapid, high-impact decisions and create an engineering culture that's focused on outcomes, speed, and impact. What You'll Be Doing Own Engineering Delivery: Ensure projects, features, and system improvements are delivered on time and at a high standard . Lead & Scale the Team: Manage and coach Tech Leads and an Engineering Manager , ensuring clarity, accountability, and professional growth . Optimise Engineering Processes: Refine sprints, stand-ups, and planning to cut inefficiencies, eliminate unnecessary meetings, and remove roadblocks . Drive a lean approach to engineering execution that maximises impact while minimising wasted effort. Drive Technical & AI Strategy: Oversee the harmonisation of our PHP-based stack , ensuring we're AI-ready and scalable. Cut Through Noise & Focus on Impact: Make fast, pragmatic decisions that accelerate delivery. Ensure Security & Compliance: Work closely with our Security & Compliance Manager to embed best practices and industry standards (ISO, SOC2, etc.). Manage Stakeholders & Resources: Work with Product, CS, Sales, and Security to align priorities, while keeping AWS and software costs under control. What We're Looking For Proven Engineering Leadership: Experience leading 10+ engineers in a SaaS or scale-up environment. Delivery-Driven Mentality: A no-nonsense, get-it-done approach to execution, with a strong focus on measuring and improving performance to track velocity and continuously optimise output. Technical Background: Deep understanding of backend engineering, ideally PHP (Laravel, Lumen) and AWS infrastructure. AI & Machine Learning Exposure: Familiarity with AI-driven technologies and their application within SaaS products. Startup DNA: Comfortable working in an agile, fast-moving environment where priorities shift and execution speed is king. Process Optimisation Mindset: Experience improving engineering velocity while maintaining high-quality output. High-Impact Decision Maker: Able to make bold, pragmatic decisions quickly. Security & Compliance Awareness: Understanding of best practices and industry standards (ISO, SOC2, GDPR, etc.). Excellent Communication & Stakeholder Management: Ability to engage with engineers, leadership, and customers to drive results. What's In It for You? Work-Life Balance: 33 days of holiday, optional compressed 4-day workweek, and flexible working arrangements. JFDI Attitude: We believe in getting things done within a short 34-hour workweek - work with a team that moves fast and delivers real impact. Remote Flexibility: Embrace remote working with a stellar home office setup, including MacBook Pro and headphones of your choice. Workation: Take your work on the road and explore new horizons. Perks Galore: Private healthcare, pension, death in service, EAP, and employee discounts & benefits via Perkbox. Dynamic Virtual Environment: Work with some of the best in the biz in a dynamic, energetic, and super fun vibrant virtual office environment, where collaboration knows no bounds. Ready to Lead, Build, and Deliver? If you're the kind of Head of Engineering who makes things happen, leads from the front, and thrives in a high-performance culture , then we want to hear from you. Click Apply Now and let's talk

Engineering Leadership That's About Execution, Not Bureaucracy. Are you an engineering leader who thrives in a fast-paced, execution-driven environment ? Do you cut through the noise, make high-impact decisions, and drive teams to deliver at speed ? If so, we want to talk. At Gecko , we're revolutionising how higher education institutions engage with students . Our SaaS platform is used by some of the world's leading universities, and we need a Head of Engineering who can take our engineering team to the next level. The Role This is not a 'sit-back-and-observe' leadership role. As our Head of Engineering , you will be hands-on - leading, coaching, making critical calls, and ensuring flawless execution . You'll own delivery, drive high performance, and optimise processes to keep our engineering team aligned and efficient. You'll manage a team of 16 engineers , including Tech Leads, an Engineering Manager, and QA , while working cross-functionally with Product, Security, CS, and Sales. We need someone who can make rapid, high-impact decisions and create an engineering culture that's focused on outcomes, speed, and impact. What You'll Be Doing Own Engineering Delivery: Ensure projects, features, and system improvements are delivered on time and at a high standard . Lead & Scale the Team: Manage and coach Tech Leads and an Engineering Manager , ensuring clarity, accountability, and professional growth . Optimise Engineering Processes: Refine sprints, stand-ups, and planning to cut inefficiencies, eliminate unnecessary meetings, and remove roadblocks . Drive a lean approach to engineering execution that maximises impact while minimising wasted effort. Drive Technical & AI Strategy: Oversee the harmonisation of our PHP-based stack , ensuring we're AI-ready and scalable. Cut Through Noise & Focus on Impact: Make fast, pragmatic decisions that accelerate delivery. Ensure Security & Compliance: Work closely with our Security & Compliance Manager to embed best practices and industry standards (ISO, SOC2, etc.). Manage Stakeholders & Resources: Work with Product, CS, Sales, and Security to align priorities, while keeping AWS and software costs under control. What We're Looking For Proven Engineering Leadership: Experience leading 10+ engineers in a SaaS or scale-up environment. Delivery-Driven Mentality: A no-nonsense, get-it-done approach to execution, with a strong focus on measuring and improving performance to track velocity and continuously optimise output. Technical Background: Deep understanding of backend engineering, ideally PHP (Laravel, Lumen) and AWS infrastructure. AI & Machine Learning Exposure: Familiarity with AI-driven technologies and their application within SaaS products. Startup DNA: Comfortable working in an agile, fast-moving environment where priorities shift and execution speed is king. Process Optimisation Mindset: Experience improving engineering velocity while maintaining high-quality output. High-Impact Decision Maker: Able to make bold, pragmatic decisions quickly. Security & Compliance Awareness: Understanding of best practices and industry standards (ISO, SOC2, GDPR, etc.). Excellent Communication & Stakeholder Management: Ability to engage with engineers, leadership, and customers to drive results. What's In It for You? Work-Life Balance: 33 days of holiday, optional compressed 4-day workweek, and flexible working arrangements. JFDI Attitude: We believe in getting things done within a short 34-hour workweek - work with a team that moves fast and delivers real impact. Remote Flexibility: Embrace remote working with a stellar home office setup, also including MacBook Pro and headphones of your choice. Workation: Take your work on the road and explore new horizons. Perks Galore: Private healthcare, pension, death in service, EAP, and employee discounts & benefits via Perkbox. Dynamic Virtual Environment: Work with some of the best in the biz in a dynamic, energetic, and super fun vibrant virtual office environment, where collaboration knows no bounds. Ready to Lead, Build, and Deliver? If you're the kind of Head of Engineering who makes things happen, leads from the front, and thrives in a high-performance culture , then we want to hear from you. Click Apply Now and let's talk

Engineering Leadership That's About Execution, Not Bureaucracy. Are you an engineering leader who thrives in a fast-paced, execution-driven environment ? Do you cut through the noise, make high-impact decisions, and drive teams to deliver at speed ? If so, we want to talk. At Gecko , we're revolutionising how higher education institutions engage with students . Our SaaS platform is used by some of the world's leading universities, and we need a Head of Engineering who can take our engineering team to the next level. The Role This is not a 'sit-back-and-observe' leadership role. As our Head of Engineering , you will be hands-on - leading, coaching, making critical calls, and ensuring flawless execution . You'll own delivery, drive high performance, and optimise processes to keep our engineering team aligned and efficient. You'll manage a team of 16 engineers , including Tech Leads, an Engineering Manager, and QA , while working cross-functionally with Product, Security, CS, and Sales. We need someone who can make rapid, high-impact decisions and create an engineering culture that's focused on outcomes, speed, and impact. What You'll Be Doing Own Engineering Delivery: Ensure projects, features, and system improvements are delivered on time and at a high standard . Lead & Scale the Team: Manage and coach Tech Leads and an Engineering Manager , ensuring clarity, accountability, and professional growth . Optimise Engineering Processes: Refine sprints, stand-ups, and planning to cut inefficiencies, eliminate unnecessary meetings, and remove roadblocks . Drive a lean approach to engineering execution that maximises impact while minimising wasted effort. Drive Technical & AI Strategy: Oversee the harmonisation of our PHP-based stack , ensuring we're AI-ready and scalable. Cut Through Noise & Focus on Impact: Make fast, pragmatic decisions that accelerate delivery. Ensure Security & Compliance: Work closely with our Security & Compliance Manager to embed best practices and industry standards (ISO, SOC2, etc.). Manage Stakeholders & Resources: Work with Product, CS, Sales, and Security to align priorities, while keeping AWS and software costs under control. What We're Looking For Proven Engineering Leadership: Experience leading 10+ engineers in a SaaS or scale-up environment. Delivery-Driven Mentality: A no-nonsense, get-it-done approach to execution, with a strong focus on measuring and improving performance to track velocity and continuously optimise output. Technical Background: Deep understanding of backend engineering, ideally PHP (Laravel, Lumen) and AWS infrastructure. AI & Machine Learning Exposure: Familiarity with AI-driven technologies and their application within SaaS products. Startup DNA: Comfortable working in an agile, fast-moving environment where priorities shift and execution speed is king. Process Optimisation Mindset: Experience improving engineering velocity while maintaining high-quality output. High-Impact Decision Maker: Able to make bold, pragmatic decisions quickly. Security & Compliance Awareness: Understanding of best practices and industry standards (ISO, SOC2, GDPR, etc.). Excellent Communication & Stakeholder Management: Ability to engage with engineers, leadership, and customers to drive results. What's In It for You? Work-Life Balance: 33 days of holiday, optional compressed 4-day workweek, and flexible working arrangements. JFDI Attitude: We believe in getting things done within a short 34-hour workweek - work with a team that moves fast and delivers real impact. Remote Flexibility: Embrace remote working with a stellar home office setup, including MacBook Pro and headphones of your choice. Workation: Take your work on the road and explore new horizons. Perks Galore: Private healthcare, pension, death in service, EAP, and employee discounts & benefits via Perkbox. Dynamic Virtual Environment: Work with some of the best in the biz in a dynamic, energetic, and super fun vibrant virtual office environment, where collaboration knows no bounds. Ready to Lead, Build, and Deliver? If you're the kind of Head of Engineering who makes things happen, leads from the front, and thrives in a high-performance culture , then we want to hear from you. Click Apply Now and let's talk

About the Company Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 190 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago. As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it. We are looking for a highly motivated individual who is excited to take on challenges and values making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field. About this Role This role is advertised for a Laboratory Quality Officer, Oxford, is an experienced scientific and technical professional who has a good understanding of accredited histopathology laboratory operations both in the context of clinical trials and digital clinical laboratory and reporting services. In addition to their scientific, technical and administrative/managerial role, they will have responsibility for implementing, overseeing and promoting the laboratory quality management system in their area. You will be successful in this role if you are proactive in taking initiative, adept in engaging diverse stakeholders, innovative with problem-solving, and have a collaborative spirit within a team environment. Responsibilities: Quality lead to support digital scanning and histopathology laboratory operations in the UK. Develop and implement laboratory policies and procedures to ISO 15189:2022, GLP and IHC GCP requirements ensuring quality and integrity of laboratory data. Maintain UKAS accreditation for laboratory operations and services to ISO 15189:2022, ensuring compliance to these. Write new documents, procedures, work instructions as required with the laboratory team. Closely collaborate with project teams to expand and deliver new laboratory services. Work closely with clinical trial sponsors and CROs to align processes with ICH GCP guidelines. Lead and co-ordinate change management activities to document changes within the quality management system. Oversee document control within the laboratory; to ensure documents are reviewed in a timely manner; and that all documents issued are correctly controlled & managed in line with the document control procedure. Oversee the audit calendar for the laboratory; ensuring all internal and supplier audits are carried out in a timely manner, in liaison with the Operations Manager. Review all completed audits before they are submitted to the Quality Manager for acceptance, to ensure they have been completed to the required standard. Monitor laboratory audit non-conformance, CAPAs and error logs; liaise with the Operations Manager to ensure that actions are appropriately delegated and closed within the required timeframe. Compile error log reports on a monthly basis & provide monthly trend analysis for KPI reviews. Work closely with managers in providing advice and support to staff in the implementation of the quality management system, particularly in regards to documentation, training, audit and non-conformance management. Act as the point of contact for the Quality Manager within the laboratory, and ensure that any relevant instructions and information from the Quality Manager are disseminated. Ensure that all employees are aware of their responsibilities with regards to quality management; are adequately trained; and that all staff performing quality tasks have completed relevant competencies for performing such tasks. Act as the subject matter expert and point of contact for laboratory quality matters arising in the context of clinical trials, including supporting our customers with their regulatory audits for their clinical trials. Manage participation in the EQA schemes that the laboratory subscribes to, on behalf of the Operations Managers. Liaise regularly with the Operations Manager on quality management issues, identify areas of concern and take action where necessary. Share learning and good practice with the other services within the company. Work with the Operations Manager in the provision and collation of evidence for UKAS. Assisting the Quality manager with closing non conformities and implementing corrective actions. Co-ordinate regulatory audits of laboratory services as required, for example UKAS, MHRA. Support the development and implementation of AI-assisted pathology tools for clinical and preclinical use, ensuring regulatory acceptance as applicable. Support any other duties as assigned by quality management. Periodic international traveling will be required to company sites, up to 10% travel will be required. Training required for the role may include ISMS, GLP, DocuSign and GDPR/HIPAA awareness. Required Skills and Experience: Bachelor's degree in Biomedical Science or similar Life Science qualification. At least 5 years of experience in ISO 15189 accredited histopathology laboratories. Strong knowledge of GLP regulations and current guidelines such as 21 CFR 58, 21 CFR 11, OECD Principles of GLP and/or of GCP regulations and current guidelines such as 21 CFR 50, 21 CFR 54, 21 CFR 56, 21 CFR 312. Experience with digital pathology and digital biomarkers. Excellent communication, collaboration, and leadership skills. Strong problem-solving and analytical skills. Ability to work under pressure and meet tight deadlines. Desirable Skills and Experience: Experience with both GLP and GCP regulations will be 'a distinct advantage'. Knowledge of AI cloud computing, electronic data archiving is an advantage. Experience with Gen AI tools is an advantage. Soft Skills: You will have shown leadership skills in previous positions and are keen to develop these skills further by owning your role from end to end. You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative. You enjoy innovating and bringing new ideas to the table. You like to have autonomy in your role and the independence to manage your own time and workload. You are highly collaborative and enjoy working with lots of different teams and people. You thrive in a fast-paced environment and can manage changing priorities. You have great written and oral English language skills. What are the benefits of working with Diagnexia? Competitive salary with performance based annual increments. Healthcare benefits. Competitive annual leave. A true sense of meaning in your work by contributing to better patient outcomes. The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment. A chance to work on exciting, challenging and unique projects. Regular performance feedback and significant career growth opportunities. A highly collaborative and supportive multi-cultural team. Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.

Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support, and lighting - have led the industry in performance and simplicity for 40 years. Overview Humanscale, the leading global ergonomic product design and manufacturing company headquartered in New York City, is seeking a Technical Product Manager to become a member of the global digital marketing team. Candidates should be mature, positive, and work well independently, as well as within a team environment. Candidates should be a driving force for the continual evolution of the Humanscale brand & product portfolio in key countries in the North American & International division, including the UK, France, Germany, Middle East, China, Hong Kong, Korea, Singapore, Australia, Malaysia & India. The Technical Product Manager plays a pivotal role in managing our digital projects and ensuring the smooth operation of Humanscale's website environment and related projects. Act as the primary liaison for external vendors and the Digital Operations Team and work in a cross-functional capacity as the champion of the digital ecosystem, collaborating with various teams, including marketing, sales, product management, customer care, and engineering teams on projects and tasks as they arise. Responsibilities Project Management Lead and manage the end-to-end execution of digital marketing projects, including web content updates, microsite launches, B2C/B2B online tools, and digital campaigns. Define project scope, goals, and deliverables in collaboration with stakeholders and ensure they align with business objectives and requirements. Develop detailed project plans, timelines, and budgets to facilitate efficient project execution and resource allocation. Coordinate and communicate project status, updates, and risks to stakeholders, ensuring transparency and alignment throughout the project lifecycle. Identify potential issues or roadblocks and proactively implement solutions to keep projects on track. Collaborate with internal teams and external vendors to ensure smooth workflow and timely project delivery. Conduct regular project reviews to evaluate performance, identify areas for improvement, and implement lessons learned for future projects. Digital Operations Review, follow up, and resolve marketing support tickets and issues for assigned region. Utilize digital platforms to publish content and product updates in collaboration with team members. Highlight website bugs or malfunctions and work diligently to promptly resolve time-sensitive issues. Manage implementations of third-party technical integrations to ensure all regions of the Global business are represented. Proactively monitor the competitive landscape and emerging technologies to identify opportunities for the evolution of the digital ecosystem. Perform QA/QC for updates to online tools, digital campaigns, and content. Develop support documentation including requirement specifications and create process flows and roadmaps for complex technical builds. Manage GDPR and global cookie compliance in collaboration with Legal and Growth Marketing/CRM teams. Collaborate with the product content "source of truth" owner on new product updates and content management within website environments. Maintain and regularly update product configurators, including business rules and pricing, in collaboration with Product Marketing and PIM teams. Serve as point of contact with translation services partner to support all global website needs. Contribute to weekly Global Digital Operations status/standup meetings as a primary stakeholder. Knowledge & Experience: Results Orientated: Focuses attention on key objectives and works for effective outcomes with passion and drive. Commercial Awareness: Actively seeks to promote new opportunities for business development based on networking, data collection, and analysis. Leadership and influencing skills: Ability to inspire, motivate, and persuade internal and external stakeholders. Change Management Skills: Skillful in leading culture shifts towards a 'marketing led, sales driven' culture. Qualifications Bachelor's degree in marketing, Business Administration, or a related field. 3-5 years of experience in digital project management, preferably within a marketing agency or department. Proven track record of successfully managing multiple marketing projects with varying levels of complexity simultaneously. Strong understanding of various digital marketing channels, including websites, SEO, SEM, social media, email marketing, and content marketing. Proficient in project management tools and software (e.g., Asana, Workfront) and digital marketing platforms. Previous experience and proficiency working in content management systems (CMS) for multi-national websites. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Experience working across countries and cultures preferred. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Problem-solving mindset with keen attention to detail and a proactive approach to overcoming challenges. Professional certifications in project management (e.g., CAPM, PMP, Scrum) are a plus. Location: This role is located in our London office, with a specific focus to support UK, EU, and rest of world Marketing needs. Humanscale is an equal opportunities employer. Please see our Privacy Policy: Privacy Policy

MindGym uses the latest behavioral science to transform the performance of companies and the lives of the people who work in them. Most of FTSE100/S&P100 are clients and over 3 million professionals in 60 countries have taken part in a live MindGym experience, whilst many more have connected digitally. We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioral change. We'd like to hear from you if you're determined to make a difference, voraciously curious and brimming with entrepreneurial spirit. The Job Senior Solutions Designers create clarity from ambiguity, supporting clients with complex development across projects, including new sessions, research, change narratives and evaluation. They define, customize, and develop behavioral interventions and learning solutions. Day-to-Day: Client (80%) Conducts all forms of asset design, including customizing existing products to meet client needs, including bespoke versioning. Develops engagement, participation and activation materials using SAPIENS principles. Creates learning and internal communication experiences that are proven to change businesses as well as the people who work in them. Incorporates current psychology and learning theory developments into all solutions. Balances science with equal amounts of creativity to ensure a unique and engaging learning experience for clients. Evaluates the impact of solutions and continuously improves them. Provides advisory design, such as narratives and research reports, including: Development of materials for research interviews and focus groups. Analyses data and provides insights in a research report. Co-creates change narratives using client tone of voice and research. Co-designs and facilitates with Principal designer and/or Manager / Director activities such as scoping workshops, hacks for custom programs, ensuring behavior shifts are identified to meet client desired outcomes. Collaborates with client to incorporate their feedback into the design, and shares ideas openly and fearlessly to drive desired outcomes. Listens with a willingness to understand, free of judgement or bias. Facilitates conversation in a way that encourages others to participate. Asks open-ended questions to uncover/clarify needs. Synthesizes and plays back what is said in a way that shows understanding. Takes ownership of design workflow, including: Ownership and accountability of deliverables. Completes tasks as stated in Hive. Schedules QA with Principal/Manager/Director assigned to the project. Focuses on the most critical tasks and advises if there are risks with timeline completion or scope creep. Ensures feedback is properly actioned. Shares feedback and offers mentoring and design/technical support to junior members/peers in the team. Team (20%) Provides and seeks coaching and feedback to understand strengths and development needs. Creates development opportunities to enhance skills/behaviours. Completes relevant mandatory training, e.g., GDPR training. Participates in creative learning activities. Adopts an optimistic and growth mindset. Demonstrates organizational awareness. Onboarding Acts as a buddy and mentor to new joiners. Provides feedback to manager/functional leaders on enhancements to onboarding experience. Professional Impact Completes timesheets accurately and timely. Forecasts planned hours for projects and maintains accuracy. Responds quickly to critical email and Slack messages. Liaises proactively with key design stakeholders (e.g., CDT, Design, Proofing) and ensures project plans are updated and milestones are met. Collaborates within and across teams to deliver high quality work within agreed timeframes. About You: A psychologist or behavior change specialist with around 2-3 years+ experience of working within a team in a related environment such as researching, designing training, and/or human capital management interventions. A compelling relationship builder, with the ability to influence. An understanding of the corporate environment, ideally through a performance management or L&D lens. Passionate about helping people use their minds more effectively. Curious about psychology, business and the world in general. Embraces their own learning and development. Strong written and verbal communication skills. Essential Qualifications : A degree or equivalent with a minimum of a 2.1, within behavioral science/organizational psychology. 25 days annual leave. Private medical insurance. Critical life insurance. Income protection. Pension (5% company contribution). Travel insurance. Cycle to work scheme. Season ticket loan. Charity work (two days paid annually). Yoga, mindfulness and massages. Unlimited mental health support, 24/7 unlimited remote GP. MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.

Job Description - Global Head of Claims Quality Assurance, Governance & Risk () Global Head of Claims Quality Assurance, Governance & Risk ( Job Number: ) London The Global Head of Claims Quality Assurance (QA), Governance & Risk ("QAGR") is responsible for creating, maintaining and delivering the requirements of the Claims QA Framework, which includes the successful delivery of Claims Quality Reviews; Claims Quality Enhancement; Claims Governance, Risk & Controls; Claims Regulatory, Compliance & Anti-Fraud and Claims Training & Education. This role is accountable for maintaining a strong culture of quality and effective governance within the Global Claims function. This includes managing and improving the framework that sets Global Claims standards and guidelines, communicating clear expectations of accountability at all levels of claims and fostering a culture of effective risk management, compliance, and continuous improvement within Claims. The Head of QAGR will work closely with members of the Claims Leadership team, Claims Regional Teams/BUs and other stakeholders, such as AXA Group, AXA XL Risk and Internal Audit, to ensure their needs are met and the opportunities identified for the Claims organization are identified and remediated. DISCOVER your opportunity What will your essential responsibilities include? Key Areas of Focus: Manage and deliver improvements to a strong Claims Quality Assurance program, which identifies and shares best practice and quality improvement opportunities that can be leveraged across the Global Claims organisation. Maintain and deliver improvements to an effective internal controls program, which identifies and mitigates operational risk within the Claims function, ensures the appropriate key controls are in place and operating effectively, and facilitates adherence to the Claims Authority framework. Establish and manage governance and a culture of compliance around key regulatory and compliance topics with global impact, including but not limited to, data privacy and fraud and provide necessary training and education support to the Global and Regional Claims teams. Maintain the Global Claims Handling Principles, which set standards for and ensure alignment in claims handling across the Global and Regional Claims teams, ensuring they remain relevant and current based on the changes to expected practices and behaviors and any continuous improvement initiatives. Major Responsibilities Set and drive strategic and operational priorities for the function in alignment the overall Global Claims strategy and working closely with Claims leadership and other key stakeholders. Lead and inspire high performing teams and attract, develop and retain key talent in alignment with our diversity and inclusion objectives. Maintenance and delivery of the QA-led Claims File Review and Manager Quality Review ("MQR") programs including calibration processes, documentation, training, management of the QA IT system and reporting. Maintain central oversight of actions and issues arising from QA-led, MQR and other claims audits and control reviews, and manage reporting and escalations to ensure they are closed on time by accountable managers and that lessons learned are shared. Communicate quality trends and findings to Claims stakeholders regularly, including via a quarterly dashboard, and identify opportunities to increase the use of data and analytics to enhance and supplement file review programs in order to more efficiently identify trends, insights and lessons learned to improve quality. Conduct annual risk-based QA-led review planning, prioritization and scheduling and deliver effective execution of the program annually. Support Claims by designing and delivering claims-specific training and learning in partnership with key stakeholders, targeting those areas that align to our strategic goals, improve our technical, operational and claims management capabilities and achievement of regulatory compliance. Assist in assessing the potential impact of key change initiatives and claims strategic projects to our governance and controls to ensure there are not unintended consequences and mitigate risk. Maintain AXA XLs Global Claims Handling Principles, including ensuring there is a well governed and regular control and change process to ensure they remain current and relevant. Periodically review and test adherence to these during QA reviews, activities, benchmarks and other audit activity. Maintain an effective internal control framework, including an annual risk assessment of operational risks facing the company related to Claims and ensuring we have effective controls in place to mitigate them. Provide governance support for the operation of our internal controls, facilitating quarterly and annual attestation processes and providing expertise and training support for use of the SCALA tool. Maintain relationships with Internal Audit ("IA)" and manage all activities involving IA (including providing support when QA and other claims functions are being audited, managing IA action points, facilitating the process of completing action points within target deadlines to mitigate risk of action points becoming overdue). Provide Global Claims support for key regulatory and compliance imperatives including but not limited to establishment and execution of an effective Anti-Fraud strategy, governance and support for Data Privacy (inc. GDPR and regional equivalents) processes & compliance requirements, Financial Crime & Sanctions processes and compliance requirements, and Information Security processes and compliance requirements. In collaboration with Risk, Compliance and the Regional Claims teams and other stakeholders, monitor key regulatory and compliance developments or emerging issues to support establishment of appropriate controls and practices to comply and mitigate risk. Establishment and delivery of QA projects and thematic activities to enhance claims handling, compliance and governance. You will report to Head of Global Claims Operations. We're looking for someone who has these abilities and skills: Ability to effectively lead a global and diverse team, including providing indirect leadership and direction to a shared services team. Exceptional communication skills with ability to clearly and concisely convey complex and potentially sensitive messages to wide variety of audiences, including senior leadership. Ability to execute a complex set of deliverables across multiple geographies and regulatory environments. Continuous improvement / future-focused mindset with a passion for quality. Analytical and problem-solving skills including the ability to use data and other information to identify and assess trends and issues and develop and implement solutions. Experience in implementing change and ability to influence others in a complex, matrixed organization. Collaboration skills and relationship management. Substantial experience in a global insurance environment, ideally with Claims, Compliance, Audit and/or Risk Management and Controls experience Bachelor's Degree preferred FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you. At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.". Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. Water: We're developing water resilience where it is - and will be - needed most. Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible . click apply for full job details

Description Employer description: turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected. Mission Statement: To transform the use of technology in schools. Company Values: You must be dedicated to deliver the turn IT on support service in a manner that embraces our company values: Care Think Yes Be Straightforward Commit to Excellence Deliver Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Your key role will be to: Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture. Responsibilities: Customer service: Provide excellent communication to the school Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail. Keeping areas of work and responsibility clean, tidy and organised. Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines. Be prepared to work with young children. Be prepared to assist with occasional lifting of equipment during installations. Technical Responsibilities: Desktop & Applications Support / Server & Network Support / Configuration & Installation Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation Learn to effectively operate a range of mobile devices including phones, laptops, and Chromebooks and i-Pad's. Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment Learn the importance of disaster recovery and how a disaster recovery plan works and support manager to maintain this. Assist in the deployment of computer hardware and software around the school. Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales. Assist teaching staff with learning activities, ensuring pupils adhere to H&S regulations and instructions. Quality Management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Customer relations/satisfaction e.g., customer feedback Ensure any non-conformances are reported (for any mistakes or complaints etc.) General: will be to: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members. Work effectively with Team Manager to update progress, ensure best use of weekly hours and resolve or escalate any ongoing issues. Complete timesheet accurately and on time via the RTS system or RTS App. Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities. Work safely and in accordance with the company's health & safety policy and procedures and to be aware of your health & safety responsibilities within your team Complete ad hoc tasks as and when required to meet the needs of the business What we are looking for: Essential skills / ability: Basic experience & knowledge of ICT and technical issues Willing and quick to learn new programs or website interfaces Flexible and approachable Committed to make a positive impact to your end users including teachers and pupils Adaptable and able to cope with change including travel to a variety of schools Able to work independently and good at planning and organising your own time Excellent team player Excellent customer services skills Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: Salary: £14,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. TNPRIORITY