Operations Manager

"Hyatt is a place of learning - similar to a university. The company offers many opportunities for professional and personal growth."

Hyatt Regency London Olympia is part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. The new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, along with restaurants, shops, cafés, and office and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, and a lobby lounge. Additionally, there will be 3 meeting rooms and direct connectivity to the London Olympia Convention Centre.

The role

As Operations Manager, reporting to the General Manager, you will play a key role in ensuring the successful launch of the hotel. You will oversee all operational aspects across Rooms, Housekeeping, Food & Beverage, and Culinary departments. As a strategic leader, you will inspire teams, elevate guest experiences, and uphold our hotel's standards of sophistication.

Duties and responsibilities

• Champion a guest-first culture while leading the delivery of luxury service across all departments, ensuring every detail reflects our brand promise.
• Collaborate with department heads to align strategies, improve guest satisfaction, and achieve operational excellence.
• Maintain high standards of quality, cleanliness, and ambiance in rooms, dining venues, and public spaces.
• Implement action plans based on guest satisfaction (HySat) and colleague engagement surveys.
• Support business planning and revenue strategies, balancing financial goals with service quality.
• Ensure compliance with health, safety, and brand standards, maintaining an efficient operation.
• Seek innovation, luxury trends, and market opportunities to keep operations competitive and distinctive.
• Assist the General Manager in shaping a bold vision and delivering memorable guest experiences.
• Be a visible leader, promoting team engagement and a positive work environment.

About you

You are an experienced hospitality leader with a proven track record in five-star hotel operations. You possess strong leadership presence, excellent communication skills, and the ability to inspire others. Extensive experience in Rooms operations is highly beneficial, and familiarity with a cosmopolitan, fast-paced city like London is a significant advantage.

Benefits include

• 12 complimentary nights per year across Hyatt Hotels worldwide
• Discounted hotel stays for you and your family and friends from day one
• Complimentary laundry service for business attire
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
• Opportunities for continuous learning, development, and career progression across Hyatt Hotels worldwide

At Hyatt, we care for people so they can be their best. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining Hyatt means becoming part of a global family with over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work.

We celebrate diversity, equity, and inclusion, embracing cultures, ethnicities, genders, ages, abilities, and identities. Join us in making travel more human, connected, and sustainable. Every role matters, and your individuality is valued. Hospitality is more than a job-it's a career for those who care.

Next Steps: Apply today for the Operations Manager role and start your journey with Hyatt Hotels!

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