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Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details

Business Development Consultant - Patch: Newcastle and Sunderland, OnTheMarket - Manchester Job Description COSTAR GROUP - BUSINESS DEVELOPMENT CONSULTANT, PATCH: NEWCASTLE, SUNDERLAND, TYNE AND WEAR, COUNTY DURHAM AND TEESIDE, ONTHEMARKET - MANCHESTER OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever! Learn more about OnTheMarket. ROLE DESCRIPTION As a successful OTM Business Development Consultant (BDC), you will have a high level of integrity and the opportunity to manage, nurture & grow your existing client base. You'll be a part of a dynamic, motivated team that strives who take an entrepreneurial approach to sell, train and retain your clients on the whole suite of OTM products. You will be working as part of a collaborative sales team who are on an exciting journey to become the UK's number 1 Residential Property portal! RESPONSIBILITIES Development of business growth through sourcing, generating, and building new business for OTM Understand the OTM suite of products and how they best supporting our customers needs Identifying new sales leads and contacting potential new clients Meeting new and existing clients in person Negotiating business terms with new and existing Working with senior team members to manage risks and communicate results You will build on excellent communication skills and product knowledge to pitch to new and prospective clients. Represent OTM by hosting and attending industry events and networking with property professionals in your market QUALIFICATIONS Proven track record of sales success - our most successful people generally have experience of selling online marketplaces, portals and similar B2B environments. We will consider other sales backgrounds. Demonstrate that you have maintained and grown clients over the medium and long-term, providing excellent service Outstanding communication, presentation and objection handling skills with the confidence and patience to make complex proposals. Excellent organisational skills and the ability to work to metrics in an intelligent, effective manner. Educated to degree level or equivalent experience. A consultative selling style with account management techniques to grow accounts over time. You love building relationships with clients and helping them problem-solve. Ability to navigate a large organisation - who is the decision-maker, the influencers, the blockers? How do I align them? Candidates must possess a current and valid driver's license. Satisfactory completion of a Driving Record/Driving Abstract check prior to start. WHAT'S IN IT FOR YOU? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1- or by sending an email to .

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents. At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless. Data and security are paramount and it's our mission to provide a safe and engaging environment for our customers. You will support the business to deliver compliance across all areas of the business but primarily focused on Knowing Your Client, Anti-Money Laundering, GDPR and Privacy. You will have the appreciation of current and pending regulatory requirements and can align this to effective systems and controls. You will challenge the way things are done and influence management to drive positive change ensuring that as a business we are doing the right thing. You'll use your positive attitude and exceptional attention to detail, professional work ethic and people skills to thoroughly investigate and feedback to teams and senior management. Our hybrid Estate Agency business is growing quickly, so in order to meet the demands of this fast-paced environment you'll need a solid awareness of compliance, fraud or risk processes to make you successful in this role. A background in supporting and developing teams in the Estate Agency or Online Property sectors is hugely beneficial to truly understand this exciting role. The Responsibilities & Duties Report to the Compliance Manager An understanding of Subject Access Request and Personal Data Understand Anti-Money Laundering legislation and why we must apply this to our Estate Agency business. Understand our internal processes, the responsibilities of the Local Yopa Agents, Associate Agents, your responsibilities, the SLAs and measures controlling the process. Ensure a Title Document Check is completed on all Sale Properties and you Know Your Client. Ensuring all Sellers and Buyers' identity certificate and address verification checks are completed, including beneficial owners within the timeframes set out in our internal procedures. Ensuring that all electronic AML checks have been conducted on all clients and where PEPs/Sanctions have been alerted appropriate enhanced due diligence checks have been completed and are satisfied. Ensure that a property has a valid EPC within the 28 days of marketing timeframe Put on "hold" or "terminate" non-compliant transactions, in-line with company policy. Follow up incomplete checks within SLA to ensure the business can continue to trade. Ensure the CRM systems are updated with adequate audit notes to include risk assessments. Correspond with the Local Property Agent through telephone and email to provide guidance and support on what is required to satisfy Know Your Client and AML Checks. Report any suspicious activity or transaction to the MLRO. You will be trained in other aspects of the business to support other departments in line with the business need. Skills and Experience Required You have great written and oral communication skills and the ability to influence. Ability to work to tight deadlines and under pressure, effectively. An understanding of the UK Property industry standards and regulations. Demonstrable experience of problem solving and root cause identification skills. The job holder will often have to make decisions on the information available, which is not always black and white. An ability to analyse and interpret information thoroughly and efficiently. Project and stakeholder management skills. Ability to work independently. What's On Offer Annual salary circa £25.5k DoE Participation into Company Short-Term Incentive Plan Dedicated training and development Service discounts - for you your family and friends! Sickness & mental health support - to provide you with peace of mind Refer-a-friend bonus scheme - if you recommend us as a place to work Hybrid working - to support flexibility Wellbeing discounts - across food, retail and travel Generous holiday allowance - to switch off and relax Company socials - to get away from the everyday and celebrate our successes If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.

As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom

As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom

We're looking for an experienced and commercially focused Senior Property Operations Manager to join our dynamic, creative retail environment.This is a key role at the heart of our property & projects team -supporting the governance, investment, performance, and evolution of our stores. You'll lead on financial and contractual governance, CapEx and OpEx planning, and landlord and supplier relationships-all while ensuring smooth operational delivery across our stores and retail-led projects.With a strong focus on strategic planning and investment, you'll help shape the future of our property infrastructure and support key business transformation initiatives and masterplan projects. A bit about the role Lead the creation and management of a rolling 1-5 year CapEx plan for both infrastructure maintenance and retail investment. Oversee delivery, governance, and reporting of CapEx spend across Property Manage risk, opportunity, and efficiency within OpEx and maintenance budgets. Support investment prioritisation for refurbishments, infrastructure upgrades, and sustainability initiatives. Own the end-to-end budgeting cycle for property operations, including forecasting, reporting, and variance analysis. Ensure robust financial controls, working closely with Finance to maintain visibility and accountability on all spend. Govern supplier and landlord contracts, ensuring compliance, commercial alignment, and value for money. Lead on service charge negotiations, lease compliance, and recovery mechanisms. Project & Governance Excellence Oversee governance for all property-related projects-ensuring structured setup, programming, execution, change management, and closure. Work alongside the PMO on master programs, manage interdependencies, and drive formal post-project reviews. Ensure contractor frameworks and professional agreements are well-maintained and compliant. Supplier & Third-Party Management Support supplier performance management, contract reviews, and procurement planning alongside the relevant internal teams. Ensure there is a clear plan with stakeholders for the management of service providers to meet KPIs, SLAs, and compliance obligations through structured review and audit cycles. Landlord & Stakeholder Engagement Act as the go-to contact for all landlord matters, including service charges, maintenance issues, and lease obligations. Build strong, proactive relationships with landlords and agents to support long-term estate management. Collaborate cross-functionally with Legal, Finance, Retail, and Project teams to support business delivery. Drive cost-saving and revenue-generating ideas to enhance performance. Champion continuous improvement in property operations and governance. Maintain risk registers, audit readiness, and property resilience across all locations. A bit about you 7+ years in a senior property, facilities, or retail operations role, ideally within a fast-paced, large single, or multi-site environment. Strong financial and commercial expertise, with hands-on experience managing CapEx/OpEx budgets. Proven success in contract, landlord, and supplier relationship management. Solid understanding of leasehold estates, service charge frameworks, and legal obligations. Familiarity with project governance and construction processes. Excellent communication, negotiation, and stakeholder engagement skills. Highly organised, analytical, and proactive, with a solution-focused mindset. Experience with property/CAFM systems is a plus.

About The Role Our real estate team is now looking to grow our Residential Property offering into the Cheltenham market. Based in our busy Cheltenham office, you will use your experience and contacts to develop the residential team within the area. We're looking for a confident and well-established Partner to help develop and grow this area with support from the Head of Residential Property and provide a comprehensive conveyancing service to our clients. Other Responsibilities include: Advising on all aspects of residential conveyancing Providing clients with high-quality, proactive legal advice that meets their needs Contributing to the team's marketing initiatives and building relationships (both internally and externally) to raise the firm's profile in residential conveyancing Being proactive and ensuring clients and agents have regular updates and expectations are managed Drafting contracts and transfer deeds, dealing with enquiries, and managing the process through to exchange and completion Preparing completion statements, stamp duty land tax forms, and handling post-completion matters through to registration of title Supporting other members of the wider residential property team as needed Keeping up to date with developments in residential property law About You You will need: 8+ years PQE Connections and confidence working in the Cheltenham market Experience in a wide range of conveyancing practices, including sales, purchases, transfers, re-mortgages, new builds, adverse possession, first registrations, shared ownership, leasehold, and listed properties Ability to work collaboratively within a team and manage client relationships effectively Excellent technical and drafting skills Strong commercial acumen Proactive, ambitious, organized, with a keen eye for detail About Us Benefits of working with us: Income Protection Private Medical Insurance Sight tests / Glasses discounts Bonus scheme Electric vehicle scheme Scottish Widows Pension Scheme 27 days annual leave plus public holidays Perks at Work benefits portal Cycle to Work scheme Life Assurance One-third gym membership contribution Flu vaccinations Is HCR the smart move for you? HCR suits people who love a challenge and want to work in an environment where careers thrive on hard work and merit. Our team enjoys working on interesting matters for diverse clients, with early responsibility and backing for good ideas. We foster a vibrant, supportive environment driven by energy, enthusiasm, and entrepreneurial spirit. Why HCR people love their jobs Our people enjoy working on quality, interesting cases that help develop their careers. We give responsibility early, support innovation, and promote a fun, energetic workplace where everyone can thrive. Career progression at HCR Our growth creates opportunities for ambitious individuals. You can shape your career as part of our expansion, working with friendly, energetic colleagues who enjoy solving client problems and celebrating successes. We value community and a collegiate approach across our offices. Our values and commitments As a Times Best Law firm and UK Top 60, we offer comprehensive legal services with an entrepreneurial, flexible approach tailored to client needs. With over 800 staff and 150 partners across ten offices, we are committed to diversity, inclusion, and high standards of client care. We celebrate differences and aim to create a supportive, talent-nurturing workplace. We welcome applications from all backgrounds and encourage adjustments to support your application process. We also advise recruitment agencies that our internal Resourcing Team manages hiring, and unsolicited CVs will not be considered without prior agreement.

Senior Digital Performance Manager, OnTheMarket Marketing - London Job Description COSTAR GROUP - SENIOR DIGITAL PERFORMANCE MANAGER, ONTHEMARKET MARKETING - LONDON OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever! Learn more about OnTheMarket . ROLE DESCRIPTION Join our growing marketing team in a senior role where you'll work with multimillion-pound budgets to drive key digital performance goals. We're looking for someone who lives and breathes digital marketing-an experienced, data-driven performance marketer with a problem-solving mindset and a passion for leveraging digital solutions across the board. You'll thrive in this role if you're laser-focused on performance metrics, with cost per lead and cost per visit as your north stars. You'll be hands-on across the full digital ecosystem, including PPC, Display, Performance Max, Retargeting, Prospecting, and more. This is a real opportunity to make a significant impact-both within our business and across the wider CoStar Group. You will be working as part of a collaborative marketing team who are on an exciting journey to become the UK's number 1 Residential Property portal! RESPONSIBILITIES Create and deliver effective paid marketing strategies working to budgets and goals. Optimise campaigns to improve performance across search, programmatic and social channels. Produce regular reports with key stats, campaign analysis and clear actionable takeaways. Hands on management of paid campaigns, to drive lead generation Hands on management of social media campaigns - set up campaigns and monitor them on an ongoing basis. Monitor ad performance, adjust targeting parameters, budgets, and ad creatives based on campaign objectives and performance metrics. Implement strategies to optimise conversion rates Utilise data analytics and metrics to measure and monitor the performance of marketing initiatives, making data-driven decisions Conduct keyword research, ad copywriting, ad group structuring, and ad extensions implementation to maximise campaign performance and relevance. Implement A/B testing methodologies for ad creatives, landing pages, and ad placements to optimize click-through rates (CTR), conversion rates, and return on ad spend (ROAS). Monitor campaign performance metrics such as cost per click (CPC), cost per acquisition (CPA), conversion rates, impression share, quality score, and ad position. Plan and optimise budgets regularly to achieve company targets And as well as all the above - lead on other digital focused projects and initiatives as required by the business QUALIFICATIONS Educated to degree level or equivalent experience. Understands tracking and attribution methodologies for digital marketing Proven experience in managing, end to end, Paid Media campaigns (PPC and Social) campaigns across platforms such as Google Ads and social media advertising platforms (Facebook Ads etc) Hands-on experience with campaign setup, optimisation, budget management, bid strategies, and performance tracking for campaigns with a focus on lead generation, conversion optimization, and ROI-driven results. Comprehensive understanding of digital marketing principles, strategies, and tactics including paid social media, PPC advertising, search engine marketing (SEM), display advertising, remarketing, and conversion rate optimization (CRO). Knowledge of SEO principles, keyword research, and integration of PPC and SEO strategies for improved search visibility and performance. Proficiency in analytics tools such as Google Analytics, Google Ads, Facebook Insights and data visualization tools to track, measure, and analyse PPC campaign performance metrics, KPIs, and ROI. Ability to derive actionable insights from data analysis, identify optimisation opportunities, and make data-driven decisions to improve campaign performance and efficiency. Experience in conducting keyword research, keyword analysis, and competitor analysis to identify high-performing keywords, negative keywords, and long-tail keywords for paid media campaigns. Strong copywriting skills to create compelling ad copy, ad headlines, ad descriptions, and ad extensions that drive clicks, conversions, and engagement. Strong analytical and problem-solving skills to identify campaign performance issues, troubleshoot technical issues, and implement solutions for campaign optimization and ROI improvement. Excellent communication skills (verbal and written) to effectively communicate paid media strategies, campaign performance insights, and optimization recommendations to stakeholders, marketing teams, and senior management. Ability to collaborate with cross-functional teams including marketing, sales, product owners, designers, and developers to align campaigns with overall marketing initiatives and business objectives. WHAT'S IN IT FOR YOU? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Overview Location: Rotherham ( Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £50000+ per year complete on-target earnings £20000 to £27500 Basic salary per year, dependent on experience A one month "Start up Salary" payment, to support you whilst you build your pipeline Followed by a "business builder" support scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: The Spicerhaart group are the UK's leading Independent Estate Agency business. We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. The finer details We are currently conducting all interviews using video software.To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of AddressNational Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: