Advancing People Recruitment Specialists are now recruiting for a Support Analyst to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire. We are looking for an experienced Support Analyst who will be the first line of support for customers, assisting with the initial setup of their payment systems and providing ongoing support to ensure smooth operation. Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days. This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS) Key Responsibilities: Onboarding New Customers : Assist new clients with the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services. Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally. Case Management : Prioritize and manage support cases using the a ticketing system, ensuring accurate tracking and timely resolution. Problem Resolution : Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations. Payment System Troubleshooting : Work with customers to identify and resolve issues with payment terminals, card reader devices, and POS integrations. Person Specification: Strong interpersonal skills and the ability to build positive relationships with customers A keen eye for detail, ensuring accuracy and precision when handling payments-related issues Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively Experience with payment processing systems or POS integrations is highly desirable Experience with relational databases (e.g., SQL) is a plus Ability to multitask, prioritize, and manage multiple cases efficiently Strong customer service orientation with a proactive approach to resolving issues This is a full-time permanent position offering an attractive annual salary of 28,000 + Bonus & Benefits Advancing People - Recruitment Sales Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jul 19, 2025
Full time
Advancing People Recruitment Specialists are now recruiting for a Support Analyst to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire. We are looking for an experienced Support Analyst who will be the first line of support for customers, assisting with the initial setup of their payment systems and providing ongoing support to ensure smooth operation. Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days. This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS) Key Responsibilities: Onboarding New Customers : Assist new clients with the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services. Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally. Case Management : Prioritize and manage support cases using the a ticketing system, ensuring accurate tracking and timely resolution. Problem Resolution : Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations. Payment System Troubleshooting : Work with customers to identify and resolve issues with payment terminals, card reader devices, and POS integrations. Person Specification: Strong interpersonal skills and the ability to build positive relationships with customers A keen eye for detail, ensuring accuracy and precision when handling payments-related issues Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively Experience with payment processing systems or POS integrations is highly desirable Experience with relational databases (e.g., SQL) is a plus Ability to multitask, prioritize, and manage multiple cases efficiently Strong customer service orientation with a proactive approach to resolving issues This is a full-time permanent position offering an attractive annual salary of 28,000 + Bonus & Benefits Advancing People - Recruitment Sales Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
CK Group are recruiting for an Contract Operation Administrator to join a company in the pharmaceutical industry on a contract basis for 12 months . Salary: £20 - 26 per hour PAYE or £26.80 -£34.85 via Umbrella This role is inside IR35 Contract Operation Administrator Role: Act as the primary champion and super-user of the new contract management system Supporting and leading ancillary projects to expand the use of the system within the business. Provide training and support to business stakeholders across the organization on the effective use of the contract management system. Review contractual documents to identify and extract key information for data input. Perform various legal administrative tasks as needed to support the Legal and Compliance department Your Background : Hold a relevant degree or have equivalent working experience A proactive and inquisitive individual with a keen interest in, or experience of, working with contracts and/or legal documents Demonstrated ability to learn new systems and technologies efficiently and effectively Experience with data entry and information management systems is desirable. Excellent interpersonal and communication skills, with the ability to engage confidently with a broad range of stakeholders Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year. Location: This role is based at our clients site in Burgess Hill 2 days per week with the rest remote/home working . Apply: For more information, or to apply for this Contract Operation Administrator please contact the Key Accounts Team on or email . Please quote reference . It is essential that applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA
Jul 19, 2025
Full time
CK Group are recruiting for an Contract Operation Administrator to join a company in the pharmaceutical industry on a contract basis for 12 months . Salary: £20 - 26 per hour PAYE or £26.80 -£34.85 via Umbrella This role is inside IR35 Contract Operation Administrator Role: Act as the primary champion and super-user of the new contract management system Supporting and leading ancillary projects to expand the use of the system within the business. Provide training and support to business stakeholders across the organization on the effective use of the contract management system. Review contractual documents to identify and extract key information for data input. Perform various legal administrative tasks as needed to support the Legal and Compliance department Your Background : Hold a relevant degree or have equivalent working experience A proactive and inquisitive individual with a keen interest in, or experience of, working with contracts and/or legal documents Demonstrated ability to learn new systems and technologies efficiently and effectively Experience with data entry and information management systems is desirable. Excellent interpersonal and communication skills, with the ability to engage confidently with a broad range of stakeholders Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year. Location: This role is based at our clients site in Burgess Hill 2 days per week with the rest remote/home working . Apply: For more information, or to apply for this Contract Operation Administrator please contact the Key Accounts Team on or email . Please quote reference . It is essential that applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA
Overview Would you like to enrich the lives of learners? RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we're a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable. Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space. Visit us here to find out more: RM plc is a £211m group of businesses, with c. 1,990 employees globally. Established in 1973, RM provides market-leading products and services to educational institutions, exam bodies and international governments which improve, simplify and support education and learning. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and Education Resources. RM's Technology business ( ) is a market-leading supplier of ICT software, technology and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment. RM Technology is a £65m business employing c.800 people, over 300 of whom are based in India (Trivandrum), and the rest based in the UK (Oxfordshire, London, Scotland and Field-based teams). The Business has recently laid out a new strategic ambition under a new Managing Director, and is in the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL Practices: Manage the end-to-end delivery of ITIL practices, ensuring that all processes are fit for purpose and aligned with both RM Technology's and customer objectives. Enhance Customer Satisfaction: Act as a customer-facing representative, focusing on improving customer satisfaction through effective service management and communication. Working with in scope customers and the Service Delivery Manager to run the day-to-day ITIL Practices on their contracts. Monitor Service Performance: Track and report on service performance metrics, providing insights and feeding back findings to Service Operations teams Manage a Team: Supervise and mentor a small team of process managers and analysts, fostering a culture of excellence and continuous improvement. Conduct Training and Awareness Sessions: Organise and deliver training for Service Operations staff on ITIL Practices and what that means for them. Compliance: Ensure that the SMO aligns to, and supports, the RM Technology ISO Management Systems and other certifications The role and its responsibilities can be expected to evolve across time. Experience Skills and Experience Proven experience of: Proven experience in a service management role Proven experience of creating or rapidly improving ITIL processes Proven experience of working in an MSP organisation. Delivering for multiple customers within a Managed Service environment You will be: A strong collaborative team player, able to work well with extended business members both internally and externally An executor, able to translate requirements into delivery, and ensure this is achieved A change agent, driving and managing process improvement across the in scope customer base and RM Technology. You will have: In-depth knowledge of current and emerging technology trends and how they can be leveraged for the in-scope customer base. Experience with service management tools (e.g., ServiceNow or similar). Strong communication and interpersonal skills with experience in working closely with executive leadership and stakeholders. Familiarity with Agile methodologies and continuous improvement practices. Ability to lead and motivate teams in a fast-paced environment. Strong analytical and problem-solving skills to identify process issues and implementing innovative solutions ITIL v4 Foundation (ITIL v4 Strategic Leader desirable) A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done. What's in it for you? What's in it for you? At RM we have My Work which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
Jul 19, 2025
Full time
Overview Would you like to enrich the lives of learners? RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we're a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable. Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space. Visit us here to find out more: RM plc is a £211m group of businesses, with c. 1,990 employees globally. Established in 1973, RM provides market-leading products and services to educational institutions, exam bodies and international governments which improve, simplify and support education and learning. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and Education Resources. RM's Technology business ( ) is a market-leading supplier of ICT software, technology and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment. RM Technology is a £65m business employing c.800 people, over 300 of whom are based in India (Trivandrum), and the rest based in the UK (Oxfordshire, London, Scotland and Field-based teams). The Business has recently laid out a new strategic ambition under a new Managing Director, and is in the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL Practices: Manage the end-to-end delivery of ITIL practices, ensuring that all processes are fit for purpose and aligned with both RM Technology's and customer objectives. Enhance Customer Satisfaction: Act as a customer-facing representative, focusing on improving customer satisfaction through effective service management and communication. Working with in scope customers and the Service Delivery Manager to run the day-to-day ITIL Practices on their contracts. Monitor Service Performance: Track and report on service performance metrics, providing insights and feeding back findings to Service Operations teams Manage a Team: Supervise and mentor a small team of process managers and analysts, fostering a culture of excellence and continuous improvement. Conduct Training and Awareness Sessions: Organise and deliver training for Service Operations staff on ITIL Practices and what that means for them. Compliance: Ensure that the SMO aligns to, and supports, the RM Technology ISO Management Systems and other certifications The role and its responsibilities can be expected to evolve across time. Experience Skills and Experience Proven experience of: Proven experience in a service management role Proven experience of creating or rapidly improving ITIL processes Proven experience of working in an MSP organisation. Delivering for multiple customers within a Managed Service environment You will be: A strong collaborative team player, able to work well with extended business members both internally and externally An executor, able to translate requirements into delivery, and ensure this is achieved A change agent, driving and managing process improvement across the in scope customer base and RM Technology. You will have: In-depth knowledge of current and emerging technology trends and how they can be leveraged for the in-scope customer base. Experience with service management tools (e.g., ServiceNow or similar). Strong communication and interpersonal skills with experience in working closely with executive leadership and stakeholders. Familiarity with Agile methodologies and continuous improvement practices. Ability to lead and motivate teams in a fast-paced environment. Strong analytical and problem-solving skills to identify process issues and implementing innovative solutions ITIL v4 Foundation (ITIL v4 Strategic Leader desirable) A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done. What's in it for you? What's in it for you? At RM we have My Work which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
About The Role Are you passionate about turning data into powerful insights that drive meaningful change? Do you have a knack for telling stories with data? At Alzheimer's Society, we're seeking a Reporting Analyst to join our Data team within the Technology directorate. In this essential role, you'll shape how we gather, interpret and visualise data to support strategic decision-making across all directorates. From developing comprehensive reporting directories to conducting business analysis and building dashboards, your work will be instrumental in strengthening our mission. This is more than just a reporting role. It's a chance to champion data-led thinking across the Society, prototype and build new solutions, and help ensure we deliver the right support, in the right way, at the right time. You'll work with passionate, values-led colleagues, applying your technical expertise whilst making a real difference to people's lives. About you You're a confident and collaborative data professional who enjoys transforming complex information into clear, accessible insights. With a strong technical foundation and a proactive approach, you're able to work independently while building strong relationships across teams. You take pride in high-quality outputs and thrive in environments where your expertise can drive real-world impact. You'll have: - Proven experience developing sophisticated operational and analytical reports using tools like Power BI or Tableau, tailored to varied audiences across multiple directorates. - Strong SQL skills, with the ability to extract, transform and manipulate large datasets for analysis and reporting purposes. - A good grasp of business analysis techniques to identify new data opportunities and deliver effective, iterative solutions. - Experience with comprehensive testing approaches, including user acceptance testing and quality assurance processes. - Excellent communication skills, with ability to explain technical concepts to non-technical colleagues and provide user training. - Strong time management and attention to detail, with ability to prioritise requests and meet deadlines across multiple projects. - Collaborative mindset, with confidence to guide, support and advise stakeholders at all levels whilst maintaining high data quality standards. - Knowledge of GIS tools, such as ArcGIS would be advantageous but not essential. What you'll focus on: - Gathering requirements from across all teams and directorates, developing comprehensive reporting directories and sophisticated reports that maximise benefits for diverse user groups. - Using SQL and business intelligence software to create accessible dashboards, data structures and report definitions for management teams across the organisation. - Coordinating comprehensive testing of new data products, ensuring compliance with privacy-by-design principles and data governance policies. - Assessing user experience of reports and analytics, demonstrating value through KPIs and prototypes whilst continuously improving accessibility and design. - Providing training, guidance and ongoing support to colleagues on effective data use, quality practices and reporting tools. - Supporting managers in liaising with suppliers and external agencies, whilst identifying procedural improvements and maintaining documentation. - Spreading knowledge of data storage and usage, using business analysis techniques to identify better ways to utilise data across the Society. Deadline for applications is 23:59 on Sunday 27th July. Interviews begin week commencing 11th August. About Alzheimer's Society Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
Jul 19, 2025
Full time
About The Role Are you passionate about turning data into powerful insights that drive meaningful change? Do you have a knack for telling stories with data? At Alzheimer's Society, we're seeking a Reporting Analyst to join our Data team within the Technology directorate. In this essential role, you'll shape how we gather, interpret and visualise data to support strategic decision-making across all directorates. From developing comprehensive reporting directories to conducting business analysis and building dashboards, your work will be instrumental in strengthening our mission. This is more than just a reporting role. It's a chance to champion data-led thinking across the Society, prototype and build new solutions, and help ensure we deliver the right support, in the right way, at the right time. You'll work with passionate, values-led colleagues, applying your technical expertise whilst making a real difference to people's lives. About you You're a confident and collaborative data professional who enjoys transforming complex information into clear, accessible insights. With a strong technical foundation and a proactive approach, you're able to work independently while building strong relationships across teams. You take pride in high-quality outputs and thrive in environments where your expertise can drive real-world impact. You'll have: - Proven experience developing sophisticated operational and analytical reports using tools like Power BI or Tableau, tailored to varied audiences across multiple directorates. - Strong SQL skills, with the ability to extract, transform and manipulate large datasets for analysis and reporting purposes. - A good grasp of business analysis techniques to identify new data opportunities and deliver effective, iterative solutions. - Experience with comprehensive testing approaches, including user acceptance testing and quality assurance processes. - Excellent communication skills, with ability to explain technical concepts to non-technical colleagues and provide user training. - Strong time management and attention to detail, with ability to prioritise requests and meet deadlines across multiple projects. - Collaborative mindset, with confidence to guide, support and advise stakeholders at all levels whilst maintaining high data quality standards. - Knowledge of GIS tools, such as ArcGIS would be advantageous but not essential. What you'll focus on: - Gathering requirements from across all teams and directorates, developing comprehensive reporting directories and sophisticated reports that maximise benefits for diverse user groups. - Using SQL and business intelligence software to create accessible dashboards, data structures and report definitions for management teams across the organisation. - Coordinating comprehensive testing of new data products, ensuring compliance with privacy-by-design principles and data governance policies. - Assessing user experience of reports and analytics, demonstrating value through KPIs and prototypes whilst continuously improving accessibility and design. - Providing training, guidance and ongoing support to colleagues on effective data use, quality practices and reporting tools. - Supporting managers in liaising with suppliers and external agencies, whilst identifying procedural improvements and maintaining documentation. - Spreading knowledge of data storage and usage, using business analysis techniques to identify better ways to utilise data across the Society. Deadline for applications is 23:59 on Sunday 27th July. Interviews begin week commencing 11th August. About Alzheimer's Society Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Jul 19, 2025
Full time
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at interview) Hours: Full time 37.5 Monday - Friday 9am - 5pm Contract: Permanent Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer self-service confidence by creating/updating Knowledge Base articles, User Guides, and FAQs. Create and maintain bespoke application support documentation. Participate in Service Desk team meetings, workshops, and seminars. Engage in IT projects and complete tasks as required. About You Ideally, you will be familiar with Lenovo Laptop and Desktop hardware and have experience in maintaining and managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand & promote IT policies and security If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. Please see the attached Job Description and Person Specification for further details once you apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Service Desk Support, IT Service Desk, IT Service Desk Support, Tech Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
ROYAL COLLEGE OF PATHOLOGISTS
Tower Hamlets, London
About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. Main Purpose The Royal College of Pathologists is seeking a Service Desk Manager to lead the IT Service Desk and operational management of the IT function. The post holder will have a proven track record of leading a team of Service Desk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the Service Desk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role: To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services. To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis. To manage the continual service improvement for the support of all business systems and associated processes. To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required). To support the management and delivery of projects according to the College's ongoing development plans. To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location. To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes. To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence. To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security. To support and update the IT Risk register, identifying risks and issues in own area of work. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. First round interviews currently scheduled from w/c 11 August 2025 If you would like to apply, please follow the link and click on the apply button.
Jul 19, 2025
Full time
About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. Main Purpose The Royal College of Pathologists is seeking a Service Desk Manager to lead the IT Service Desk and operational management of the IT function. The post holder will have a proven track record of leading a team of Service Desk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the Service Desk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role: To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services. To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis. To manage the continual service improvement for the support of all business systems and associated processes. To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required). To support the management and delivery of projects according to the College's ongoing development plans. To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location. To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes. To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence. To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security. To support and update the IT Risk register, identifying risks and issues in own area of work. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. First round interviews currently scheduled from w/c 11 August 2025 If you would like to apply, please follow the link and click on the apply button.
Market Intelligence Analyst - Criminal Justice & National Security Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role We re looking for a sharp, insightful Market Intelligence Analyst to join our team, specialising in the UK Criminal Justice and National Security sectors including policing, defence, and public safety. This role is a unique opportunity to be at the crossroads of policy, technology, and service transformation in some of the most critical areas of public service. You ll be responsible for producing in-depth market intelligence reports, providing insightful client briefings, and identifying opportunities where technology meets operational need from digital forensics and secure communications to AI-enabled policing and cyber defence. What you ll be doing Produce timely and insightful reports on policy developments, procurement trends, and technology adoption across policing, criminal justice, and defence. Analyse and interpret numerical and qualitative data to support clients strategic planning and market positioning. Deliver clear, engaging briefings to clients translating complex policy landscapes and procurement dynamics into actionable insights. Track key government programmes, tender activity, and technology frameworks influencing public safety and security sectors. Work collaboratively with internal teams to enhance our data-driven intelligence products and ensure relevance to client needs. What we re looking for Essential Skills & Experience Strong interest in the delivery and reform of public services, particularly in justice, policing, or national security . Excellent written and verbal communication skills able to convey complex information clearly and persuasively. Competent in analysing numerical data and presenting it in a meaningful, decision-ready format. Experience in a criminal justice, defence, or policing environment , or in delivering technology into public service settings. Highly organised and able to manage multiple deadlines in a fast-paced, insight-led environment. Desirable Familiarity with UK policy and governance structures in criminal justice, policing, and defence. Knowledge of public sector procurement frameworks (e.g., G-Cloud, CCS) and commercial activity in the national security space. Experience with tools for data analysis and visualisation (e.g., Excel, Power BI, Tableau). In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. # LI-HYBRID
Jul 18, 2025
Full time
Market Intelligence Analyst - Criminal Justice & National Security Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role We re looking for a sharp, insightful Market Intelligence Analyst to join our team, specialising in the UK Criminal Justice and National Security sectors including policing, defence, and public safety. This role is a unique opportunity to be at the crossroads of policy, technology, and service transformation in some of the most critical areas of public service. You ll be responsible for producing in-depth market intelligence reports, providing insightful client briefings, and identifying opportunities where technology meets operational need from digital forensics and secure communications to AI-enabled policing and cyber defence. What you ll be doing Produce timely and insightful reports on policy developments, procurement trends, and technology adoption across policing, criminal justice, and defence. Analyse and interpret numerical and qualitative data to support clients strategic planning and market positioning. Deliver clear, engaging briefings to clients translating complex policy landscapes and procurement dynamics into actionable insights. Track key government programmes, tender activity, and technology frameworks influencing public safety and security sectors. Work collaboratively with internal teams to enhance our data-driven intelligence products and ensure relevance to client needs. What we re looking for Essential Skills & Experience Strong interest in the delivery and reform of public services, particularly in justice, policing, or national security . Excellent written and verbal communication skills able to convey complex information clearly and persuasively. Competent in analysing numerical data and presenting it in a meaningful, decision-ready format. Experience in a criminal justice, defence, or policing environment , or in delivering technology into public service settings. Highly organised and able to manage multiple deadlines in a fast-paced, insight-led environment. Desirable Familiarity with UK policy and governance structures in criminal justice, policing, and defence. Knowledge of public sector procurement frameworks (e.g., G-Cloud, CCS) and commercial activity in the national security space. Experience with tools for data analysis and visualisation (e.g., Excel, Power BI, Tableau). In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. # LI-HYBRID
Market Intelligence Analyst - Criminal Justice & National Security Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role We re looking for a sharp, insightful Market Intelligence Analyst to join our team, specialising in the UK Criminal Justice and National Security sectors including policing, defence, and public safety. This role is a unique opportunity to be at the crossroads of policy, technology, and service transformation in some of the most critical areas of public service. You ll be responsible for producing in-depth market intelligence reports, providing insightful client briefings, and identifying opportunities where technology meets operational need from digital forensics and secure communications to AI-enabled policing and cyber defence. What you ll be doing Produce timely and insightful reports on policy developments, procurement trends, and technology adoption across policing, criminal justice, and defence. Analyse and interpret numerical and qualitative data to support clients strategic planning and market positioning. Deliver clear, engaging briefings to clients translating complex policy landscapes and procurement dynamics into actionable insights. Track key government programmes, tender activity, and technology frameworks influencing public safety and security sectors. Work collaboratively with internal teams to enhance our data-driven intelligence products and ensure relevance to client needs. What we re looking for Essential Skills & Experience Strong interest in the delivery and reform of public services, particularly in justice, policing, or national security . Excellent written and verbal communication skills able to convey complex information clearly and persuasively. Competent in analysing numerical data and presenting it in a meaningful, decision-ready format. Experience in a criminal justice, defence, or policing environment , or in delivering technology into public service settings. Highly organised and able to manage multiple deadlines in a fast-paced, insight-led environment. Desirable Familiarity with UK policy and governance structures in criminal justice, policing, and defence. Knowledge of public sector procurement frameworks (e.g., G-Cloud, CCS) and commercial activity in the national security space. Experience with tools for data analysis and visualisation (e.g., Excel, Power BI, Tableau). In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. # LI-HYBRID
Jul 18, 2025
Full time
Market Intelligence Analyst - Criminal Justice & National Security Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role We re looking for a sharp, insightful Market Intelligence Analyst to join our team, specialising in the UK Criminal Justice and National Security sectors including policing, defence, and public safety. This role is a unique opportunity to be at the crossroads of policy, technology, and service transformation in some of the most critical areas of public service. You ll be responsible for producing in-depth market intelligence reports, providing insightful client briefings, and identifying opportunities where technology meets operational need from digital forensics and secure communications to AI-enabled policing and cyber defence. What you ll be doing Produce timely and insightful reports on policy developments, procurement trends, and technology adoption across policing, criminal justice, and defence. Analyse and interpret numerical and qualitative data to support clients strategic planning and market positioning. Deliver clear, engaging briefings to clients translating complex policy landscapes and procurement dynamics into actionable insights. Track key government programmes, tender activity, and technology frameworks influencing public safety and security sectors. Work collaboratively with internal teams to enhance our data-driven intelligence products and ensure relevance to client needs. What we re looking for Essential Skills & Experience Strong interest in the delivery and reform of public services, particularly in justice, policing, or national security . Excellent written and verbal communication skills able to convey complex information clearly and persuasively. Competent in analysing numerical data and presenting it in a meaningful, decision-ready format. Experience in a criminal justice, defence, or policing environment , or in delivering technology into public service settings. Highly organised and able to manage multiple deadlines in a fast-paced, insight-led environment. Desirable Familiarity with UK policy and governance structures in criminal justice, policing, and defence. Knowledge of public sector procurement frameworks (e.g., G-Cloud, CCS) and commercial activity in the national security space. Experience with tools for data analysis and visualisation (e.g., Excel, Power BI, Tableau). In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. # LI-HYBRID
Job Title: Policy & Performance Officer Location: Stockwell, London, SW9 Salary: 35,000 - 38,000 per annum (depending on experience) plus benefits Job Type: Full Time, Fixed Term Contract 12 months Closing Date: 17thJuly 2025 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Sovereign Network Group (SNG) with ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: You will work as part of the team to analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation. Reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively. Key Accountabilities Policy & Performance: To compile and collate performance information from various systems onto our key performance scorecards and to liaise with internal and external stakeholders to ensure their contribution to regular performance reports. To develop new reports and presentation options to align with the strategic objectives of the management and Board. To assist the Policy and Performance Manager with reviewing the annual KPI scorecard and performance framework ensuring data integrity at all times to invoke the confidence of internal colleagues and all stakeholders. To build new customer surveys and compile the results for reporting back to the wider team. To provide support to managers who are reviewing policies and procedures in their relevant business area, by undertaking research, assisting with drafting new policies and providing guidance on Equality Impact Assessments. To create and maintain a database of forms used by the operational teams to ensure staff are working consistently and in line with latest procedural guidance. Business Support Duties: To provide administrative support including pre and post meeting administration for the Board and Committee. To help prepare presentations and reports for meetings, including formatting and gathering relevant information to ensure accuracy and professionalism. To provide administrative assistance in handling subject access requests (SARs) and insurance cases. To liaise with contractors and suppliers to source documentation required for the contract register. To assist with setting up colleagues on various systems including the telephone and lone worker device systems. Ensuring the systems are kept up to date in line with business need. To assist with targeted reviews and projects which support the ongoing improvement of SW9's corporate and service-level performance. To provide support to the Policy and Performance Manager the wider business support team when required. To assist with covering reception and the telephone where required. About you: Education: A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role. Educated to Batchelors degree level or equivalent. Knowledge and skills: To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint). Experience in using PowerBI or similar software, or a willingness to learn. Strong attention to detail and the ability to question information provided by stakeholders. An understand of the importance of data protection To have a helpful approach to residents, colleagues, and members of the public Demonstrate self-motivation and enthusiasm Good written and verbal communication skills Ability to work on own or as part of a team including the ability to work effectively with stakeholders Must have strong excellent organisational and planning skills Experience: Experience of analysis of data and information for performance and scrutiny purposes. Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting Strong administrative experience in public, private, or social housing sector Good knowledge of IT systems including Word, Excel and Outlook. Excellent analytical skills to identify a range of issues from information gathered. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Benefits: A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Medicash Health Insurance incl employee assistance programme Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Performance Improvement Coordinator, Public Policy and Efficiency Officer, and Policy and Operations Analyst may also be considered.
Jul 18, 2025
Full time
Job Title: Policy & Performance Officer Location: Stockwell, London, SW9 Salary: 35,000 - 38,000 per annum (depending on experience) plus benefits Job Type: Full Time, Fixed Term Contract 12 months Closing Date: 17thJuly 2025 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Sovereign Network Group (SNG) with ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: You will work as part of the team to analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation. Reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively. Key Accountabilities Policy & Performance: To compile and collate performance information from various systems onto our key performance scorecards and to liaise with internal and external stakeholders to ensure their contribution to regular performance reports. To develop new reports and presentation options to align with the strategic objectives of the management and Board. To assist the Policy and Performance Manager with reviewing the annual KPI scorecard and performance framework ensuring data integrity at all times to invoke the confidence of internal colleagues and all stakeholders. To build new customer surveys and compile the results for reporting back to the wider team. To provide support to managers who are reviewing policies and procedures in their relevant business area, by undertaking research, assisting with drafting new policies and providing guidance on Equality Impact Assessments. To create and maintain a database of forms used by the operational teams to ensure staff are working consistently and in line with latest procedural guidance. Business Support Duties: To provide administrative support including pre and post meeting administration for the Board and Committee. To help prepare presentations and reports for meetings, including formatting and gathering relevant information to ensure accuracy and professionalism. To provide administrative assistance in handling subject access requests (SARs) and insurance cases. To liaise with contractors and suppliers to source documentation required for the contract register. To assist with setting up colleagues on various systems including the telephone and lone worker device systems. Ensuring the systems are kept up to date in line with business need. To assist with targeted reviews and projects which support the ongoing improvement of SW9's corporate and service-level performance. To provide support to the Policy and Performance Manager the wider business support team when required. To assist with covering reception and the telephone where required. About you: Education: A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role. Educated to Batchelors degree level or equivalent. Knowledge and skills: To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint). Experience in using PowerBI or similar software, or a willingness to learn. Strong attention to detail and the ability to question information provided by stakeholders. An understand of the importance of data protection To have a helpful approach to residents, colleagues, and members of the public Demonstrate self-motivation and enthusiasm Good written and verbal communication skills Ability to work on own or as part of a team including the ability to work effectively with stakeholders Must have strong excellent organisational and planning skills Experience: Experience of analysis of data and information for performance and scrutiny purposes. Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting Strong administrative experience in public, private, or social housing sector Good knowledge of IT systems including Word, Excel and Outlook. Excellent analytical skills to identify a range of issues from information gathered. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Benefits: A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Medicash Health Insurance incl employee assistance programme Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Performance Improvement Coordinator, Public Policy and Efficiency Officer, and Policy and Operations Analyst may also be considered.
Are you looking for an exciting new opportunity? Join one of Europe's top five digital services companies, employing 51,000 people across nearly 30 countries and delivering end to end consulting, digital services and solutions that sharpen competitiveness for major enterprises and public sector organisations. Combining deep industry expertise with innovative technologies and a collaborative approach, this organisation places people at the heart of its mission, using digital transformation to build a positive future for all. In 2024, they achieved a revenue of€5.8billion, underscoring its standing as a leader in the European tech landscape. Ready to take your expertise to the next level? Get in touch today! Responsibilities: Lead shift-based SOC operations and provide line management to analysts. Triage, monitor, and investigate security alerts impacting critical infrastructure. Perform detailed analysis of logs, network traffic, and system events. Support development and improvement of detection use cases aligned with MITRE ATT&CK. Oversee incident documentation, reporting, and remediation advice. Represent the SOC in partner and stakeholder meetings. Contribute to SOC process improvement, skills development, and knowledge sharing. Skills / Must Have: Strong experience working in a SOC environment. Proven team leadership or people management experience. Expertise in Microsoft Sentinel and Splunk. Familiarity with the MITRE ATT&CK framework. Sound understanding of network protocols (TCP/IP, HTTP, SMTP, etc.), firewalls, VPNs, AV products, and enterprise infrastructure. Desirable skills: Skills in malware analysis or reverse engineering. Experience with scripting or programming (Python, PowerShell, Bash, etc.). Relevant SOC certifications (e.g., CREST, Blue Team Level 1). Exposure to additional SIEM tools such as QRadar. Shift Pattern: 2 Days, 2 Nights, 4 Off Benefits: 25 days annual leave (plus option to purchase more). Health cash plan, life assurance, and company pension. Flexible benefits fund tailored to your lifestyle needs. Salary: Competitive - based on experience and qualifications.
Jul 18, 2025
Full time
Are you looking for an exciting new opportunity? Join one of Europe's top five digital services companies, employing 51,000 people across nearly 30 countries and delivering end to end consulting, digital services and solutions that sharpen competitiveness for major enterprises and public sector organisations. Combining deep industry expertise with innovative technologies and a collaborative approach, this organisation places people at the heart of its mission, using digital transformation to build a positive future for all. In 2024, they achieved a revenue of€5.8billion, underscoring its standing as a leader in the European tech landscape. Ready to take your expertise to the next level? Get in touch today! Responsibilities: Lead shift-based SOC operations and provide line management to analysts. Triage, monitor, and investigate security alerts impacting critical infrastructure. Perform detailed analysis of logs, network traffic, and system events. Support development and improvement of detection use cases aligned with MITRE ATT&CK. Oversee incident documentation, reporting, and remediation advice. Represent the SOC in partner and stakeholder meetings. Contribute to SOC process improvement, skills development, and knowledge sharing. Skills / Must Have: Strong experience working in a SOC environment. Proven team leadership or people management experience. Expertise in Microsoft Sentinel and Splunk. Familiarity with the MITRE ATT&CK framework. Sound understanding of network protocols (TCP/IP, HTTP, SMTP, etc.), firewalls, VPNs, AV products, and enterprise infrastructure. Desirable skills: Skills in malware analysis or reverse engineering. Experience with scripting or programming (Python, PowerShell, Bash, etc.). Relevant SOC certifications (e.g., CREST, Blue Team Level 1). Exposure to additional SIEM tools such as QRadar. Shift Pattern: 2 Days, 2 Nights, 4 Off Benefits: 25 days annual leave (plus option to purchase more). Health cash plan, life assurance, and company pension. Flexible benefits fund tailored to your lifestyle needs. Salary: Competitive - based on experience and qualifications.
Join us as a Wholesale Lending Business Analyst at Barclays, where you'll be responsible for delivering key pieces of work across strategic initiatives within the Wholesale Lending function initially supporting our Loan IQ Migration Programme. You will carry out in-depth analysis of assigned topics, engage with stakeholders to gather and refine business requirements and lead stakeholder calls where needed to drive alignment and understanding. The role requires close collaboration with technology teams to identify and communicate business needs, reviewing data to assess volumes and operational trends, and ensure that requirements are clearly documented and formally signed off. You will support end-to-end delivery by conducting detailed process mapping, preparing comprehensive documentation, and taking a leading role in bringing together all deliverables. To be successful as a Wholesale Lending Business Analyst, you should have: Strong subject matter expertise in Loan IQ. Proven experience as a Business Analyst, with the ability to undertake detailed analysis (this is not a Project Manager role). Experience in writing clear business requirements and acceptance criteria, familiarity with Confluence and JIRA is desirable. Ability to self-organise and lead analysis sessions with multiple stakeholders, driving topics from analysis and design through to scripting and execution. Confidence in troubleshooting and triaging issues during testing phases. Excellent communication skills, both verbal and written. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is hybrid and based in London. Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations. Identification of capacity creation in operations using data and Management Information. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 18, 2025
Full time
Join us as a Wholesale Lending Business Analyst at Barclays, where you'll be responsible for delivering key pieces of work across strategic initiatives within the Wholesale Lending function initially supporting our Loan IQ Migration Programme. You will carry out in-depth analysis of assigned topics, engage with stakeholders to gather and refine business requirements and lead stakeholder calls where needed to drive alignment and understanding. The role requires close collaboration with technology teams to identify and communicate business needs, reviewing data to assess volumes and operational trends, and ensure that requirements are clearly documented and formally signed off. You will support end-to-end delivery by conducting detailed process mapping, preparing comprehensive documentation, and taking a leading role in bringing together all deliverables. To be successful as a Wholesale Lending Business Analyst, you should have: Strong subject matter expertise in Loan IQ. Proven experience as a Business Analyst, with the ability to undertake detailed analysis (this is not a Project Manager role). Experience in writing clear business requirements and acceptance criteria, familiarity with Confluence and JIRA is desirable. Ability to self-organise and lead analysis sessions with multiple stakeholders, driving topics from analysis and design through to scripting and execution. Confidence in troubleshooting and triaging issues during testing phases. Excellent communication skills, both verbal and written. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is hybrid and based in London. Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations. Identification of capacity creation in operations using data and Management Information. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Full Time Birmingham, United Kingdom, Wolverhampton 43,742 - 50,056 £ / Year Job Summary On a day-to-day basis provide hands on systems integration and interface development, testing, maintenance and support to the Acute Trust and Community. A substantial part of this role will require the understanding and testing of interfaces between our Patient Administration System and many hospital and community health systems, so would suit either a developer or an experienced analyst who wishes to increase their technical knowledge. The postholder will work closely with personnel from IT, clinical services and third-party system suppliers to ensure that all interfaces function correctly. Experience with BizTalk or other integration engine technologies, HL7 messaging, SQL Server and Visual Basic.Net. The post holder will take part in the planning and implementation of upgrades and new deployments of interfaces; and their third line support enabling 24 x 7 operation and ensuring the provision of near-100% availability. The development of system interfaces will be under the direction of the Senior Software Architect and will be driven by the ICT work programme. The post holder must have the ability to use a variety of integration/interface methods and it would be a distinct advantage to have knowledge of common communications protocols including TCP/IP, MLLP, HTTPS and FTP. The role requires an understanding of a variety of system platforms, technologies and standards; of which database structures and HL7 messaging standards are fundamentally important. Main duties of the job Undertake systems integration development including database and application level developments, enhancements and additions to the Trust integration engines; and the testing thereof. Provide 3rd line support for the Trust integration engines, system interfaces, bespoke systems and databases. Production and maintenance of both technical and user documentation and procedures, ensuring that they are kept up to date. Maintenance of the Trust's integration engines and interfaces. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Person Specification Qualifications Essential Educated to Degree level Desirable Specialist knowledge acquired through post-graduate courses & experience to masters equivalent level Experience Essential Extensive experience of systems integration, applications development and database design (including SQL) as part of complex system and software development and implementation. Knowledge and experience of maintaining database systems including all aspects of security (user level and encryption accordingly). Knowledge and experience of HL7 in a hospital environment Customer and supplier contact skills - face-to-face contact, telephone communication skills. Able to take part in meetings Extensive knowledge of interface engine technologies, HL7 messaging, SQL Server (including Integration Services), database design, XML, Visual Basic, C#, BizTalk installation, configuration and development. Knowledge of common communications protocols including TCP/IP, MLLP and FTP. Knowledge of development software & development cycle Desirable Experience in a health information environment or similar Able to lead meetings Working knowledge of procedures, service levels agreements. Communication Skills Essential High level of interpersonal skills. Communicates about ICT development projects with internal and external stakeholders, to establish their buy in to application developments, timelines and resource requirements Communicates effectively within a team environment Flexibility Essential Ability to work flexibly particularly when projects are about to go live. Willing to work in a flexible manner as and when required. Desirable Able to work in an organisation that is continually changing and striving to change. Ability to be able to deal with and respond effectively to unplanned interruptions. Other Essential Ability to lead, develop and work within a team environment. Able to work under own initiative and judgement at all times Able to concentrate for prolonged periods of their work checking computer coding, plans, test schedules, risk registers etc. This will involve highly complex information that needs prolonged on intense concentration, and require post holder to be at VDU for most of the working day. Desirable Could require flexible working between multiple sites. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Closing Date : 12 May 2024 To apply for this job please visit apps.trac.jobs .
Jul 18, 2025
Full time
Full Time Birmingham, United Kingdom, Wolverhampton 43,742 - 50,056 £ / Year Job Summary On a day-to-day basis provide hands on systems integration and interface development, testing, maintenance and support to the Acute Trust and Community. A substantial part of this role will require the understanding and testing of interfaces between our Patient Administration System and many hospital and community health systems, so would suit either a developer or an experienced analyst who wishes to increase their technical knowledge. The postholder will work closely with personnel from IT, clinical services and third-party system suppliers to ensure that all interfaces function correctly. Experience with BizTalk or other integration engine technologies, HL7 messaging, SQL Server and Visual Basic.Net. The post holder will take part in the planning and implementation of upgrades and new deployments of interfaces; and their third line support enabling 24 x 7 operation and ensuring the provision of near-100% availability. The development of system interfaces will be under the direction of the Senior Software Architect and will be driven by the ICT work programme. The post holder must have the ability to use a variety of integration/interface methods and it would be a distinct advantage to have knowledge of common communications protocols including TCP/IP, MLLP, HTTPS and FTP. The role requires an understanding of a variety of system platforms, technologies and standards; of which database structures and HL7 messaging standards are fundamentally important. Main duties of the job Undertake systems integration development including database and application level developments, enhancements and additions to the Trust integration engines; and the testing thereof. Provide 3rd line support for the Trust integration engines, system interfaces, bespoke systems and databases. Production and maintenance of both technical and user documentation and procedures, ensuring that they are kept up to date. Maintenance of the Trust's integration engines and interfaces. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Person Specification Qualifications Essential Educated to Degree level Desirable Specialist knowledge acquired through post-graduate courses & experience to masters equivalent level Experience Essential Extensive experience of systems integration, applications development and database design (including SQL) as part of complex system and software development and implementation. Knowledge and experience of maintaining database systems including all aspects of security (user level and encryption accordingly). Knowledge and experience of HL7 in a hospital environment Customer and supplier contact skills - face-to-face contact, telephone communication skills. Able to take part in meetings Extensive knowledge of interface engine technologies, HL7 messaging, SQL Server (including Integration Services), database design, XML, Visual Basic, C#, BizTalk installation, configuration and development. Knowledge of common communications protocols including TCP/IP, MLLP and FTP. Knowledge of development software & development cycle Desirable Experience in a health information environment or similar Able to lead meetings Working knowledge of procedures, service levels agreements. Communication Skills Essential High level of interpersonal skills. Communicates about ICT development projects with internal and external stakeholders, to establish their buy in to application developments, timelines and resource requirements Communicates effectively within a team environment Flexibility Essential Ability to work flexibly particularly when projects are about to go live. Willing to work in a flexible manner as and when required. Desirable Able to work in an organisation that is continually changing and striving to change. Ability to be able to deal with and respond effectively to unplanned interruptions. Other Essential Ability to lead, develop and work within a team environment. Able to work under own initiative and judgement at all times Able to concentrate for prolonged periods of their work checking computer coding, plans, test schedules, risk registers etc. This will involve highly complex information that needs prolonged on intense concentration, and require post holder to be at VDU for most of the working day. Desirable Could require flexible working between multiple sites. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Closing Date : 12 May 2024 To apply for this job please visit apps.trac.jobs .
Join a forward - thinking team Drive real operational improvements About Our Client The company is a well-established large organisation in the property industry, recognised for its commitment to quality and integrity. Job Description Act as a subject matter expert for HR systems, primarily ServiceNow and iTrent Develop, maintain, and improve HR reports and dashboards using Power BI and Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in line with company standards Troubleshoot and escalate system issues, ensuring timely resolution with internal teams or vendors Support HR projects and process improvements with strong project coordination skills Deliver training and communications on system changes to users across the business Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery The Successful Applicant A successful HRIS Analyst should have: Solid experience with ServiceNow - this is essential Ideally experience with iTrent A creative, continuous improvement mindset Hands-on knowledge of ServiceNow and an understanding of its potential for improvement Strong reporting skills, with experience using Power BI and Business Objects Excellent Excel skills and a keen eye for data accuracy and detail A good understanding of HR processes and principles Confidence presenting ideas and findings to both technical and non-technical audiences The ability to manage workload and priorities effectively in a fast-paced environment Clear and professional communication skills, both written and verbal A collaborative attitude and willingness to support cross-functional teams What's on Offer Private Medical Pension 8% employers' contribution 26 days holidays + bank holidays If you have the necessary skills and experience and are excited about the opportunity to work in the property industry in Leatherhead, we encourage you to apply.
Jul 18, 2025
Full time
Join a forward - thinking team Drive real operational improvements About Our Client The company is a well-established large organisation in the property industry, recognised for its commitment to quality and integrity. Job Description Act as a subject matter expert for HR systems, primarily ServiceNow and iTrent Develop, maintain, and improve HR reports and dashboards using Power BI and Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in line with company standards Troubleshoot and escalate system issues, ensuring timely resolution with internal teams or vendors Support HR projects and process improvements with strong project coordination skills Deliver training and communications on system changes to users across the business Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery The Successful Applicant A successful HRIS Analyst should have: Solid experience with ServiceNow - this is essential Ideally experience with iTrent A creative, continuous improvement mindset Hands-on knowledge of ServiceNow and an understanding of its potential for improvement Strong reporting skills, with experience using Power BI and Business Objects Excellent Excel skills and a keen eye for data accuracy and detail A good understanding of HR processes and principles Confidence presenting ideas and findings to both technical and non-technical audiences The ability to manage workload and priorities effectively in a fast-paced environment Clear and professional communication skills, both written and verbal A collaborative attitude and willingness to support cross-functional teams What's on Offer Private Medical Pension 8% employers' contribution 26 days holidays + bank holidays If you have the necessary skills and experience and are excited about the opportunity to work in the property industry in Leatherhead, we encourage you to apply.
Senior Data Engineer London (Hybrid) We are Manufacturing the Future! Geomiq is revolutionizing traditional manufacturing by providing engineers worldwide with instant access to reliable production methods through our digital platform. As the UK's leading Digital Manufacturing Marketplace, we offer an AI-powered B2B MaaS (Manufacturing as a Service) solution, seamlessly connecting buyers and suppliers to drive efficiency and innovation. With our headquarters in London and quality branches in India, China, and Portugal, we collaborate with leading brands like BMW, Rolls-Royce, Brompton Bikes, and Google-even contributing to space exploration. Check out our website! Our platform: Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world's most innovative products. See our platform in action! About the role: As a Senior Data Engineer at Geomiq, you will play a central role in shaping our data infrastructure and operations. Your primary focus will be on establishing a robust foundation that is not only fit for the current needs but also sustainable for future growth. You'll be responsible for collecting data from various sources, ensuring its structure, and making it easily accessible for Business Intelligence and Data Science purposes. Main responsibilities: Data Infrastructure Ownership : Take ownership of the end-to-end data infrastructure, from aggregating data to designing, building and maintaining scalable and efficient pipelines. Cross-functional data collaboration: Collaborate with data scientists, analysts, and product teams to understand their data requirements and deliver solutions that meet their needs. Data Warehousing : Design, implement and optimise data warehousing solutions to support efficient data storage, retrieval and analysis, as well as working with 3rd party tools, such as Hubspot and Mixpanel. Continuous Improvement : Stay abreast of industry best practices, proactively identifying opportunities for improvement in data processes. Experience Required: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 5 years of experience in a data engineering role Experience in designing and implementing data models for relational and non-relational databases Proficiency in languages commonly used in data engineering, specifically SQL and Python Familiarity with data warehouse concepts and technologies, particularly Google BigQuery. ( Experience with Amazon Redshift can also be considered) Understanding of a variety of databases including both SQL and NoSQL databases Hands-on experience with ETL tools and processes to move and transform data between systems Experience with Google Cloud Platform (GCP) is highly preferred.(Experience with other cloud platforms like AWS, Azure can be considered.) Familiarity with data pipeline scheduling tools like Apache Airflow Ability to design, build, and maintain data pipelines for efficient data flow and processing Understanding of data warehousing best practices and experience in organising and cleaning up messy data warehouses Proficient in using version control systems like Git Experience in a start-up or fast-paced, dynamic work environment. Benefits: Competitive Salary: We offer pay that reflects your skills and the value you bring. Stocked Kitchen: Enjoy snacks, fresh fruit, and drinks all day. 23 Days Annual Leave: Recharge with 23 days off, plus bank holidays. Birthday Off: Take an extra day to celebrate your birthday. Christmas Shutdown: Relax over the holidays with additional company-wide time off. Pet-Friendly Office: Bring your dog to our pet-friendly workspace. Team Events: Connect with colleagues through monthly team-building activities. Career Growth: Benefit from our focus on internal promotions and development. Cycle to Work Scheme: Save on commuting, reduce emissions, and stay active. Expanding Perks: Look forward to more benefits as we grow
Jul 18, 2025
Full time
Senior Data Engineer London (Hybrid) We are Manufacturing the Future! Geomiq is revolutionizing traditional manufacturing by providing engineers worldwide with instant access to reliable production methods through our digital platform. As the UK's leading Digital Manufacturing Marketplace, we offer an AI-powered B2B MaaS (Manufacturing as a Service) solution, seamlessly connecting buyers and suppliers to drive efficiency and innovation. With our headquarters in London and quality branches in India, China, and Portugal, we collaborate with leading brands like BMW, Rolls-Royce, Brompton Bikes, and Google-even contributing to space exploration. Check out our website! Our platform: Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world's most innovative products. See our platform in action! About the role: As a Senior Data Engineer at Geomiq, you will play a central role in shaping our data infrastructure and operations. Your primary focus will be on establishing a robust foundation that is not only fit for the current needs but also sustainable for future growth. You'll be responsible for collecting data from various sources, ensuring its structure, and making it easily accessible for Business Intelligence and Data Science purposes. Main responsibilities: Data Infrastructure Ownership : Take ownership of the end-to-end data infrastructure, from aggregating data to designing, building and maintaining scalable and efficient pipelines. Cross-functional data collaboration: Collaborate with data scientists, analysts, and product teams to understand their data requirements and deliver solutions that meet their needs. Data Warehousing : Design, implement and optimise data warehousing solutions to support efficient data storage, retrieval and analysis, as well as working with 3rd party tools, such as Hubspot and Mixpanel. Continuous Improvement : Stay abreast of industry best practices, proactively identifying opportunities for improvement in data processes. Experience Required: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 5 years of experience in a data engineering role Experience in designing and implementing data models for relational and non-relational databases Proficiency in languages commonly used in data engineering, specifically SQL and Python Familiarity with data warehouse concepts and technologies, particularly Google BigQuery. ( Experience with Amazon Redshift can also be considered) Understanding of a variety of databases including both SQL and NoSQL databases Hands-on experience with ETL tools and processes to move and transform data between systems Experience with Google Cloud Platform (GCP) is highly preferred.(Experience with other cloud platforms like AWS, Azure can be considered.) Familiarity with data pipeline scheduling tools like Apache Airflow Ability to design, build, and maintain data pipelines for efficient data flow and processing Understanding of data warehousing best practices and experience in organising and cleaning up messy data warehouses Proficient in using version control systems like Git Experience in a start-up or fast-paced, dynamic work environment. Benefits: Competitive Salary: We offer pay that reflects your skills and the value you bring. Stocked Kitchen: Enjoy snacks, fresh fruit, and drinks all day. 23 Days Annual Leave: Recharge with 23 days off, plus bank holidays. Birthday Off: Take an extra day to celebrate your birthday. Christmas Shutdown: Relax over the holidays with additional company-wide time off. Pet-Friendly Office: Bring your dog to our pet-friendly workspace. Team Events: Connect with colleagues through monthly team-building activities. Career Growth: Benefit from our focus on internal promotions and development. Cycle to Work Scheme: Save on commuting, reduce emissions, and stay active. Expanding Perks: Look forward to more benefits as we grow
UK, Hybrid ️ Our Perks Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave Values-driven culture - we're really proud of our culture. So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Payments & Collections Business Analystat SO ENERGY We're looking for a commercially focused Data Analyst to join our Customer Operations function. This role is embedded within the Payments and Collections function and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone who thrives on making data accessible and actionable, with excellent SQL skills, a strong eye for process efficiency, and a natural ability for storytelling through data. You'll be expected to work closely with operational leaders to uncover insights and recommend improvements, while also collaborating with the central Data team to ensure scalable, reliable reporting. Key Stakeholders: Senior Leader Heads of Departments Tech Leadership Payment and Collections Teams Customer Operations Teams Compliance, Risk & Regs Teams Product & Operations Teams What you'll be getting up to: Data Collection & Validation • Extract payment and collections data from various systems (e.g. CRM, billing platforms) on a daily, weekly, and monthly basis. • Ensure data integrity by performing routine validations, reconciliations, and checks. • Collaborate with various teams to troubleshoot any data discrepancies (e.g., missing transactions, duplicate entries). Reporting & Dash-boarding • Build and maintain automated dashboards • Generate standard monthly/quarterly reports for senior leadership, including trend analyses, month-over-month comparisons, and variance explanations. • Support strategic initiatives and Lead or participate in special projects- providing data analysis, model validation, and performance tracking. • Conduct "deep dives" into specific issues and coordinate cross-departmental follow-up actions. KPI Monitoring & Analysis • Help define, monitor, and report on key performance indicators (KPIs) related to payments • Perform root-cause analysis for KPI deviations, pinpointing underlying issues such as bottlenecks in the collections workflow • Recommend corrective actions to improve KPIs, working closely with Collections Operations and Finance teams. Trend Identification & Forecasting • Analyse historical payment and collections trends to forecast cash flow, projected delinquency levels, and potential bad-debt exposure • Present findings on seasonal or customer-segment payment behaviours, highlighting opportunities for process optimisations • Work closely with the finance team to ensure operational and financial outputs are aligned. Process Improvement & Automation • Identify manual or repetitive data preparation tasks and collaborate with Tech/Product partners to automate • Recommend enhancements to existing payment workflows, such as adopting new payment channels or refining reconciliation logic to reduce manual interventions. • Document standard operating procedures (SOPs) and data dictionaries for all payment and collections data processes to ensure consistency and knowledge transfer. Compliance & Risk Management • Ensure that all data-handling processes adhere to relevant regulations (e.g., PCI DSS for card Payments, GDPR for personal data in collections). • Work with Compliance and Risk teams to analyse data for potential risks • Maintain audit-ready documentation, providing data extracts and process explanations for internal and external auditors as needed. Stakeholder Collaboration & Communication • Engage cross-functionally across the business to understand reporting needs and pain points. • Present data insights and improvement recommendations in clear, non-technical language during periodic stakeholder meetings. • Train end-users (e.g., Collections Agents, Finance Managers) on how to interpret dashboards and reports, ensuring data-driven decision-making across teams. This role will be a great fit if: Essential: • You have advanced SQL skills, with a strong ability to manipulate large and complex datasets. • Strong analytical and problem-solving skills, with the ability to interpret data and drive actionable insights. • Proficiency in data analysis techniques, trend analysis, and performance monitoring. • Excellent communication skills, with the ability to engage and influence stakeholders at all levels. • Proficiency in using data visualisation and process analysis tools such as Power BI, Visio, or similar platforms. • Advanced Excel skills Desirable: • Prior experience in payments, collections, or any financial analytics is highly desirable. • Experience with automation tools for workflow optimisation. • Understanding of regulatory compliance requirements in Customer Operations. • Familiarity with customer journey orchestration platforms. • Ability to create and deliver compelling presentations and insight decks. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
Jul 18, 2025
Full time
UK, Hybrid ️ Our Perks Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave Values-driven culture - we're really proud of our culture. So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Payments & Collections Business Analystat SO ENERGY We're looking for a commercially focused Data Analyst to join our Customer Operations function. This role is embedded within the Payments and Collections function and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone who thrives on making data accessible and actionable, with excellent SQL skills, a strong eye for process efficiency, and a natural ability for storytelling through data. You'll be expected to work closely with operational leaders to uncover insights and recommend improvements, while also collaborating with the central Data team to ensure scalable, reliable reporting. Key Stakeholders: Senior Leader Heads of Departments Tech Leadership Payment and Collections Teams Customer Operations Teams Compliance, Risk & Regs Teams Product & Operations Teams What you'll be getting up to: Data Collection & Validation • Extract payment and collections data from various systems (e.g. CRM, billing platforms) on a daily, weekly, and monthly basis. • Ensure data integrity by performing routine validations, reconciliations, and checks. • Collaborate with various teams to troubleshoot any data discrepancies (e.g., missing transactions, duplicate entries). Reporting & Dash-boarding • Build and maintain automated dashboards • Generate standard monthly/quarterly reports for senior leadership, including trend analyses, month-over-month comparisons, and variance explanations. • Support strategic initiatives and Lead or participate in special projects- providing data analysis, model validation, and performance tracking. • Conduct "deep dives" into specific issues and coordinate cross-departmental follow-up actions. KPI Monitoring & Analysis • Help define, monitor, and report on key performance indicators (KPIs) related to payments • Perform root-cause analysis for KPI deviations, pinpointing underlying issues such as bottlenecks in the collections workflow • Recommend corrective actions to improve KPIs, working closely with Collections Operations and Finance teams. Trend Identification & Forecasting • Analyse historical payment and collections trends to forecast cash flow, projected delinquency levels, and potential bad-debt exposure • Present findings on seasonal or customer-segment payment behaviours, highlighting opportunities for process optimisations • Work closely with the finance team to ensure operational and financial outputs are aligned. Process Improvement & Automation • Identify manual or repetitive data preparation tasks and collaborate with Tech/Product partners to automate • Recommend enhancements to existing payment workflows, such as adopting new payment channels or refining reconciliation logic to reduce manual interventions. • Document standard operating procedures (SOPs) and data dictionaries for all payment and collections data processes to ensure consistency and knowledge transfer. Compliance & Risk Management • Ensure that all data-handling processes adhere to relevant regulations (e.g., PCI DSS for card Payments, GDPR for personal data in collections). • Work with Compliance and Risk teams to analyse data for potential risks • Maintain audit-ready documentation, providing data extracts and process explanations for internal and external auditors as needed. Stakeholder Collaboration & Communication • Engage cross-functionally across the business to understand reporting needs and pain points. • Present data insights and improvement recommendations in clear, non-technical language during periodic stakeholder meetings. • Train end-users (e.g., Collections Agents, Finance Managers) on how to interpret dashboards and reports, ensuring data-driven decision-making across teams. This role will be a great fit if: Essential: • You have advanced SQL skills, with a strong ability to manipulate large and complex datasets. • Strong analytical and problem-solving skills, with the ability to interpret data and drive actionable insights. • Proficiency in data analysis techniques, trend analysis, and performance monitoring. • Excellent communication skills, with the ability to engage and influence stakeholders at all levels. • Proficiency in using data visualisation and process analysis tools such as Power BI, Visio, or similar platforms. • Advanced Excel skills Desirable: • Prior experience in payments, collections, or any financial analytics is highly desirable. • Experience with automation tools for workflow optimisation. • Understanding of regulatory compliance requirements in Customer Operations. • Familiarity with customer journey orchestration platforms. • Ability to create and deliver compelling presentations and insight decks. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
Social network you want to login/join with: Responsibilities Act as the subject matter expert (SME) for the global HRIS system (Workday), managing employee data, and troubleshooting issues to ensure efficiency and accuracy. Oversee the management of employee documentation, ensuring all documentation is accurate and up-to-date on Workday. Keep accurate and current people records, ensuring employee folders are updated weekly. Ensure the accurate updating of the joiner and leaver spreadsheets. Prepare new joiner documentation and manage onboarding processes, coordinating with all departments to ensure readiness. This includes tracking background checks, auditing final reports, follow-ups, and weekly audits of checks in process. Manage leaver documentation working closely with the business to ensure all leaver processes and documentation are accurate, including processes for the firm's contractors. Manage the visa administrative process for new joiners and leavers. Manage maternity and paternity processes. Manage probation reviews in conjunction with HRBPs and the business to ensure line managers follow through on this process. Coordinate with HR teams globally to support business needs and maintain standardized processes across locations. Oversee the rolling rescreening process for certified individuals and those in high-risk roles, conducted annually. Accurately record changes, moves, and transfers in all relevant systems, ensuring proper filing and communication with HR and payroll. Record changes related to benefits for new joiners and leavers. Represent the HR team by supporting projects and workload as required, and encourage continuous improvement measures. Update internal office Facebook pages promptly with information about new joiners and leavers. Manage the biannual GDPR purge on Workday. Produce ad hoc reports for the HR team. We are an equal opportunity employer committed to promoting diversity, preventing discrimination, and providing a supportive and inclusive working environment. We aim to recruit from a diverse talent pool and ensure fair treatment at each stage of the recruitment process. All applicants are considered without regard to characteristics or statuses protected under applicable laws.
Jul 18, 2025
Full time
Social network you want to login/join with: Responsibilities Act as the subject matter expert (SME) for the global HRIS system (Workday), managing employee data, and troubleshooting issues to ensure efficiency and accuracy. Oversee the management of employee documentation, ensuring all documentation is accurate and up-to-date on Workday. Keep accurate and current people records, ensuring employee folders are updated weekly. Ensure the accurate updating of the joiner and leaver spreadsheets. Prepare new joiner documentation and manage onboarding processes, coordinating with all departments to ensure readiness. This includes tracking background checks, auditing final reports, follow-ups, and weekly audits of checks in process. Manage leaver documentation working closely with the business to ensure all leaver processes and documentation are accurate, including processes for the firm's contractors. Manage the visa administrative process for new joiners and leavers. Manage maternity and paternity processes. Manage probation reviews in conjunction with HRBPs and the business to ensure line managers follow through on this process. Coordinate with HR teams globally to support business needs and maintain standardized processes across locations. Oversee the rolling rescreening process for certified individuals and those in high-risk roles, conducted annually. Accurately record changes, moves, and transfers in all relevant systems, ensuring proper filing and communication with HR and payroll. Record changes related to benefits for new joiners and leavers. Represent the HR team by supporting projects and workload as required, and encourage continuous improvement measures. Update internal office Facebook pages promptly with information about new joiners and leavers. Manage the biannual GDPR purge on Workday. Produce ad hoc reports for the HR team. We are an equal opportunity employer committed to promoting diversity, preventing discrimination, and providing a supportive and inclusive working environment. We aim to recruit from a diverse talent pool and ensure fair treatment at each stage of the recruitment process. All applicants are considered without regard to characteristics or statuses protected under applicable laws.
A leading organization in the tech industry, known for its innovative solutions and cutting-edge infrastructure is on a hunt for an experienced SOC Migration and Monitoring Consultant to support a customer's SOC team with live monitoring and migration activities, with the objective of decommissioning the previous SOC by the end of May 2025. This is a critical role, ensuring seamless transitions and optimizing SOC operations to maintain high standards of security monitoring throughout the process. Interested? Apply now! Responsibilities: Support the completion of a health check of the Splunk environment to ensure the foundations are stable and the architecture is designed for future growth. Implement recommendations as agreed with the customer based on their priorities and dependencies. Support SOC analysts with tuning and suppressing alerts to reach a manageable state. Support SOC analysts with refinement and mapping of 200 use cases. Skills/Must have: Certified and experienced Splunk Core Consultant Certified and experienced Splunk Enterprise Security Admin Experience working in SOCs in the Defence sector Benefits: Outside IR35 Remote Salary: £600 Per Day Outside IR35
Jul 18, 2025
Full time
A leading organization in the tech industry, known for its innovative solutions and cutting-edge infrastructure is on a hunt for an experienced SOC Migration and Monitoring Consultant to support a customer's SOC team with live monitoring and migration activities, with the objective of decommissioning the previous SOC by the end of May 2025. This is a critical role, ensuring seamless transitions and optimizing SOC operations to maintain high standards of security monitoring throughout the process. Interested? Apply now! Responsibilities: Support the completion of a health check of the Splunk environment to ensure the foundations are stable and the architecture is designed for future growth. Implement recommendations as agreed with the customer based on their priorities and dependencies. Support SOC analysts with tuning and suppressing alerts to reach a manageable state. Support SOC analysts with refinement and mapping of 200 use cases. Skills/Must have: Certified and experienced Splunk Core Consultant Certified and experienced Splunk Enterprise Security Admin Experience working in SOCs in the Defence sector Benefits: Outside IR35 Remote Salary: £600 Per Day Outside IR35
Account Director -Lenders, Investors, and Insurers AtArcadis we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future. One of our core values is 'people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you. Role Description As an Account Leader within our Lenders, Investors, and Insurers team,you will lead and manage key local and regional account relationships to establish Arcadis as a trusted partner and achieve growth across the accounts managed. You will define and execute the account plan for a number of local and key regional accounts. You will work closely with Service Capability Leads to identify existing solutions that can be sold to new clients, inform future market needs whilst pro-actively engaging with clients to share insights and innovation, and our views on market issues. Role Accountabilities Develop and implement account plans for key local and regional accounts in line with Arcadis UK business objectives to drive profitable growth. Develop and grow target and existing local and regional accounts to meet or exceed planned targets (revenue, bookings and margin). Develop and maintain knowledge and understanding of lender and investor client markets to identify key trends and emerging opportunities, with existing clients and across the business. Align with and support strategic priorities and clients, for example sustainability, energy transition and digitally enabled solutions. Manage local pursuits, contribute to bid/no-bid decisions by providing local market and client knowledge, prepare proposals and support the achievement of successful pursuits. Work collaboratively with Value Proposition Leaders to manage the targeting and tailoring of Arcadis value propositions into commercially viable propositions for key local and regional LII Sector accounts, demonstrating value-creating outcomes for the client. Capture client data on local and regional accounts, including track record, case studies, sales collateral, relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed. Manage the pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve targets. Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up. Develop and leverage a network of relationships across clients to understand their business needs, position Arcadis as a trusted partner and lead the client relationship development. Manage relationships at executive level and with analyst/managers at deal execution. Manage a small account team, coaching and mentoring Account Executives on accounts. Required Experience Bachelor or professional degree in business, management or surveying related field. Strong understanding of consulting, business development and leadership principles. Broad understanding of technical due diligence, sustainability, development monitoring and asset management of real estate assets. Why Become an Arcadian? Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet. We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them. As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate. To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Transform Your World Hybrid
Jul 18, 2025
Full time
Account Director -Lenders, Investors, and Insurers AtArcadis we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future. One of our core values is 'people first', and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You'll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people's lives. You're encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you. Role Description As an Account Leader within our Lenders, Investors, and Insurers team,you will lead and manage key local and regional account relationships to establish Arcadis as a trusted partner and achieve growth across the accounts managed. You will define and execute the account plan for a number of local and key regional accounts. You will work closely with Service Capability Leads to identify existing solutions that can be sold to new clients, inform future market needs whilst pro-actively engaging with clients to share insights and innovation, and our views on market issues. Role Accountabilities Develop and implement account plans for key local and regional accounts in line with Arcadis UK business objectives to drive profitable growth. Develop and grow target and existing local and regional accounts to meet or exceed planned targets (revenue, bookings and margin). Develop and maintain knowledge and understanding of lender and investor client markets to identify key trends and emerging opportunities, with existing clients and across the business. Align with and support strategic priorities and clients, for example sustainability, energy transition and digitally enabled solutions. Manage local pursuits, contribute to bid/no-bid decisions by providing local market and client knowledge, prepare proposals and support the achievement of successful pursuits. Work collaboratively with Value Proposition Leaders to manage the targeting and tailoring of Arcadis value propositions into commercially viable propositions for key local and regional LII Sector accounts, demonstrating value-creating outcomes for the client. Capture client data on local and regional accounts, including track record, case studies, sales collateral, relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed. Manage the pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve targets. Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up. Develop and leverage a network of relationships across clients to understand their business needs, position Arcadis as a trusted partner and lead the client relationship development. Manage relationships at executive level and with analyst/managers at deal execution. Manage a small account team, coaching and mentoring Account Executives on accounts. Required Experience Bachelor or professional degree in business, management or surveying related field. Strong understanding of consulting, business development and leadership principles. Broad understanding of technical due diligence, sustainability, development monitoring and asset management of real estate assets. Why Become an Arcadian? Our work with clients has a direct impact on people's lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet. We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients' most pressing challenges and work together to solve them. As a global business, we have committed to support five of the UN's Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it's not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate. To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Transform Your World Hybrid
We are working with a leading Lloyd's Syndicate to find them a proactive and detail-oriented Exposure Management Analyst to join our growing team. This role is integral to ensuring that both natural catastrophe and non-natural-catastrophe exposures - primarily within Cyber and Terrorism lines - are accurately captured, assessed, and monitored. Key responsibilities include but are not limited too: Collaborate closely with underwriters and the wider Performance Management team to monitor and assess exposure data across various risk classes. Ensure the quality, completeness, and consistency of exposure data to support risk aggregation and decision-making. Support the design, development, and implementation of tools and frameworks to capture, structure, and interpret exposure data, policy terms, and conditions. Contribute to the automation of recurring modelling tasks and the development of work flows for regular reporting, improving overall operational efficiency. Assist with the delivery of scheduled reports and ad hoc exposure analytics to internal stakeholders. This is an excellent opportunity for someone with a background in Exposure Management, Catastrophe Modelling or a related field within the insurance / reinsurance industry. Please apply below for further details.
Jul 18, 2025
Full time
We are working with a leading Lloyd's Syndicate to find them a proactive and detail-oriented Exposure Management Analyst to join our growing team. This role is integral to ensuring that both natural catastrophe and non-natural-catastrophe exposures - primarily within Cyber and Terrorism lines - are accurately captured, assessed, and monitored. Key responsibilities include but are not limited too: Collaborate closely with underwriters and the wider Performance Management team to monitor and assess exposure data across various risk classes. Ensure the quality, completeness, and consistency of exposure data to support risk aggregation and decision-making. Support the design, development, and implementation of tools and frameworks to capture, structure, and interpret exposure data, policy terms, and conditions. Contribute to the automation of recurring modelling tasks and the development of work flows for regular reporting, improving overall operational efficiency. Assist with the delivery of scheduled reports and ad hoc exposure analytics to internal stakeholders. This is an excellent opportunity for someone with a background in Exposure Management, Catastrophe Modelling or a related field within the insurance / reinsurance industry. Please apply below for further details.
Job title Continuous Water Quality Monitoring (CWQM) Senior Data Analyst Ref 41715 Division Asset Operations & Capital Delivery Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary from £55,000 to £65,000 per annum depending on experience Job grade B Closing date 29/07/2025 We have a fantastic opportunity to join the Continuous Water Quality Monitoring (CWQM)team, which will be responsible for the delivery, management, data collection, interpretation, visualisation, and communication of data insights related to CWQM. What you'll be doing as a Continuous Water Quality Monitoring (CWQM) Senior Data Analyst Analyse and interpret complex, multiparameter river water quality data alongside asset and catchment data. Be a Subject Matter Expert (SME) responsible for understanding and communicating the environmental impact of our wastewater discharges using CWQM data and how we can measure impact against existing standards. Carry out daily CWQM data checks, looking at the quality of the data, the trends (diurnal, seasonal, long-term), and any events. Raise concerns around potential pollution with the CWQM team and the wider business appropriately. Using the CWQM data, create detailed, scientific reports to support investigations and provide evidence of the impact of improvement initiatives. Promote the continuous water quality programme internally and ensure the data can be easily understood and communicated. Hold knowledge share sessions and present the findings from the CWQM data through presentations and workshops. Work closely with the Environmental Engagement team and support Catchment Partnership meetings from a technical perspective as a SME where appropriate. Requirements for the role: avalid UK driving license and or a willingness to travel What you should bring to the role Field experience related to water quality monitoring/sampling/installation of equipment. Experience in scientific report writing related to water quality. Extensive experience in River water quality data analysis and interpretation. Technical background related to water quality monitoring. Experience handling large data sets and report writing. Strong communication skills and the confidence to present data to different stakeholders. Degree in Science, Engineering, or a related field. Regulatory experience related to river water quality and pollution incidents is desirable. What's in it for you? Competitive salary from £55,000 to £65,000 per annum, depending on experience. Annual Leave- 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Jul 18, 2025
Full time
Job title Continuous Water Quality Monitoring (CWQM) Senior Data Analyst Ref 41715 Division Asset Operations & Capital Delivery Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary from £55,000 to £65,000 per annum depending on experience Job grade B Closing date 29/07/2025 We have a fantastic opportunity to join the Continuous Water Quality Monitoring (CWQM)team, which will be responsible for the delivery, management, data collection, interpretation, visualisation, and communication of data insights related to CWQM. What you'll be doing as a Continuous Water Quality Monitoring (CWQM) Senior Data Analyst Analyse and interpret complex, multiparameter river water quality data alongside asset and catchment data. Be a Subject Matter Expert (SME) responsible for understanding and communicating the environmental impact of our wastewater discharges using CWQM data and how we can measure impact against existing standards. Carry out daily CWQM data checks, looking at the quality of the data, the trends (diurnal, seasonal, long-term), and any events. Raise concerns around potential pollution with the CWQM team and the wider business appropriately. Using the CWQM data, create detailed, scientific reports to support investigations and provide evidence of the impact of improvement initiatives. Promote the continuous water quality programme internally and ensure the data can be easily understood and communicated. Hold knowledge share sessions and present the findings from the CWQM data through presentations and workshops. Work closely with the Environmental Engagement team and support Catchment Partnership meetings from a technical perspective as a SME where appropriate. Requirements for the role: avalid UK driving license and or a willingness to travel What you should bring to the role Field experience related to water quality monitoring/sampling/installation of equipment. Experience in scientific report writing related to water quality. Extensive experience in River water quality data analysis and interpretation. Technical background related to water quality monitoring. Experience handling large data sets and report writing. Strong communication skills and the confidence to present data to different stakeholders. Degree in Science, Engineering, or a related field. Regulatory experience related to river water quality and pollution incidents is desirable. What's in it for you? Competitive salary from £55,000 to £65,000 per annum, depending on experience. Annual Leave- 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
