Receptionist and Administrative Assistant

Harris Girls' Academy East Dulwich is an outstanding place-for students and staff alike. We pride ourselves on helping our students to be incredibly successful and we are as driven to support our staff, with an excellent CPD programme and development opportunities for all staff at the academy. We encourage our students and staff to live our core values of character, courage and conscience in our community and beyond. We have an excellent staff who are highly motivated, committed and happy.

We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Girls' Academy East Dulwich. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.

Your responsibilities will include:

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
• Supporting with students referred for unsatisfactory uniform, including supervision of make-up and nail varnish removal
• Supporting with initial assessment of student medical requirements and administering First Aid
• Signing students in and out
• Ensuring first aid supplies are kept up to date
• Supporting the Safeguarding and Medical Officer in the organisation of vaccinations

We would like to hear from you if you have:

• Qualifications to GCSE level or equivalent
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.