Job Description
The role oversees the operations of a full range of facilities owned by CMS, to be used flexibly for strategically driven services in relation to CMS s vision and values. We require someone who develops and builds strong team relationships throughout the organisation, as well as with a small team of direct reports. We aim to offer a facilities service which is customer focused, professional and unobtrusive. Delivery of a quality service, which will embody the level of hospitality and welcome consistent with the CMS ethos, is a primary performance measure.
Your relationships
This role will report to the Director of Finance & Corporate Services.
This role will work collaboratively with others in the wider finance and corporate services group.
This role will work closely with all staff and tenants across CMS
Line management responsibility for the CMS House supervisor and conferencing and reception assistant.
Your responsibilities
Conferencing and reception
Line management of a team of two staff: the CMS House supervisor and conferencing and reception assistant
Ensuring team development to nurture a culture of welcome and customer service, while ensuring tasks are completed
Giving direct support to the team, providing cover on reception and help for major events happening in the CMS House building
Support the Director of Finance and Corporate Services in setting of policies and guidelines for the use of the CMS House building and for hiring of conference facilities to include rates, publicity, balance of use by internal/external people.
Facilities management
Monitoring the contracted services for the supply of utilities (gas, electricity, water, etc) and selected services (windows, pest control, hygiene, refuse collection)
Arranging and supervising building maintenance contracts - lifts, air conditioning, fixed equipment electrical testing, fire alarms, CCTV and others - and minor repairs as required. Renegotiating contracts as needed, involving the director of finance and corporate services and the CMS legal advisor as required.
Maintain the performance of building services, optimising maintenance regimes and proposing improvements
Liaise with existing tenants. Work with agency appointed by CMS to arrange marketing of the surplus office space and work with the CMS legal advisor on the tenancy agreements.
Managing other properties owned by CMS (2025: three houses and two flats) which are let or licensed for occupation to employees and former mission partners, advising on maintenance as required
Manage the maintenance of the pooled car fleet
Health and safety
Responsible for the co-ordination of health and safety policy for the whole organisation, working with the support of consultants where required
Maintain the building to meet health and safety legal compliance
Carrying out daily and weekly checks as needed, e.g. fire alarm, water safety
Arrange training of first-aiders, fire wardens and oversee fire drills
Other
Flexibility with working hours as required e.g.: co-ordination of some maintenance out of hours to ensure minimal disruption and communication with contracts
Manage the facilities budget and related invoice and expense administration
Contribute to the Creation Care group in relation to the use of the building and car fleet
Other reasonable duties as may be assigned from time to time by the Director of Finance and Corporate Services
