Job title: ATPI Qualified Property Manager
Looking to work four days a week from home? Then you are not for us!
At tlc Estate Agents, we don't do block management the conventional way - and neither should you. We're looking for a Block Manager and Client Relationship Builder to join our vibrant team in Knightsbridge, serving Kensington & Chelsea and the surrounding areas.
If you prefer managing buildings remotely with minimal interaction, this role may not be suitable. We seek someone who thrives on face-to-face engagement, problem-solving on-site, and being part of a lively community. If you value human connection and hands-on management, continue reading.
What makes us different?
- Hyper-local expertise: All buildings are within walking distance of our offices. Our Block Managers visit their buildings regularly, speak with clients, and understand every detail - not just sit behind a desk.
- Hands-on, proactive approach: We prevent problems before they arise. We want someone eager to build relationships and find solutions.
- An office culture like no other: We work hard, laugh harder, and celebrate wins together. From team lunches and office dogs to collaborative problem-solving, tlc is a community, not just a workplace. We support and socialize across departments.
- Rapid reaction: Issues are addressed swiftly because our team is in the office four days a week, ready to act and collaborate.
Who we're looking for:
- Between 12 months to senior-level Block Management experience
- Someone who loves engaging with people, not just managing
- Excellent communication and problem-solving skills
- Comfortable making calls and visiting sites
- A team player who values community with colleagues and clients
- Proactive, detail-oriented, passionate about service
- Ownership mentality and responsibility embrace
What you'll get:
- A supportive, friendly, and fun team environment
- A prime portfolio of buildings in Kensington & Chelsea
- Opportunities to build lasting relationships with high-caliber clients
- Career development and progression with experienced leaders
- Mentorship from caring senior leaders
- One day per week working from home, four days in our vibrant office
- Office dogs included!
This isn't just block management - it's block management done differently. Join us if you want to make a real impact and be part of a close-knit team.
Purpose of the position:
We need an enthusiastic, organized, and committed individual to support our successful Block Management department. You will work with Elias and the team to ensure smooth operations and build strong relationships with leaseholders and freeholders. Getting block management right is crucial for our sales and lettings teams, as satisfied clients lead to ongoing business.
Responsibilities include:
- Building strong client relationships: Establish trust through clear, frequent communication. Listening skills are essential.
- Property visits and maintenance: Regular visits to ensure buildings look their best and managing contractors effectively. Buildings are within a 10-15 minute walk.
- Managing planned maintenance: Budget and schedule Section 20 works in line with leases and client wishes, understanding each building's needs.
- Attending AGMs: Mediation, patience, chairing meetings, taking minutes, and building trust with clients through face-to-face interactions.
- Responding to legal and contractual inquiries: Quickly and efficiently handling LPE1 forms and pre-contract questions to impress solicitors and clients.
- Financial oversight: Monitoring expenditure, working with Mel to ensure service charge accounts are accurate and properly allocated.
- Regulatory compliance: Keeping buildings compliant with fire safety, health and safety, Legionella, and other regulations, ensuring assessments and actions are implemented professionally and aesthetically.
Qualifications supported in the role:
- ATPI qualification
- MTPI and other relevant industry certifications (e.g., health & safety, legal)
- Advanced Microsoft Office skills
- Additional training to enhance your career
Work experience & skills:
- Minimum two years' Block Management experience
- Proficiency in Microsoft Office
- Familiarity with block management software
- Excellent references from previous employers
- Strong planning and organizational skills
- Exceptional communication and responsiveness
- Team-oriented attitude
- Hard-working, fun, and proactive mindset
- Inquisitive problem solver eager to discover facts and resolve issues