Product Application Support
The Morgan Stanley () Market Data Support Team is part of the real-time market data (RTMD) production management group, responsible for support and maintenance of the core market data platforms. The team supports our distribution system, which supplies real-time data to clients, including direct exchange feeds, vendor feeds, and in-house feeds.
The successful candidate should have excellent communication skills, a broad sense of ownership, proactive attitude, and a willingness to work in a fast-paced environment.
Core Role Activities
- Work alongside team members on a shift basis.
- Monitor systems and manage outages daily.
- Handle Ready For Business (RFB) cover and checkouts.
- Manage end-of-day procedures.
- Manage the RTMD hotline.
- Participate in project management for system upgrades and expansions.
- Fault finding based on problem tickets and escalations.
- Collaborate with feed integration teams for change checkouts.
- Perform weekend checks and RFB procedures.
- Provide on-call support as required.
- Maintain global monitoring processes.
- Coordinate with Vendors and Exchanges regarding data and feed issues.
- Support the implementation and rollout of new services and products.
- Perform software decommissioning, installation, and upgrades following change control procedures.
- Support global Market Data teams in a follow-the-sun support model.
- Act as an escalation point for application support teams.
- Validate new service implementations and rollouts.
- Document and adhere to operational and technical standards, processes, and procedures.
- Understand and implement contractual and operational requirements.
- Identify and implement improvements in operational and technical processes.
- Log incident and problem tickets and manage follow-ups.
- Manage Jira tasks via Kanban board.
- Participate in Firm Disaster Recovery testing.
Required Skills
- Good understanding of Linux OS and commands.
- Unix shell scripting skills.
- Programming experience in Perl/Python.
- Knowledge of Unix troubleshooting tools (grep, awk).
- Familiarity with Unix system administration and security.
- Experience with network and real-time messaging technologies (Multicast, TCP/IP, UDP, SNMP).
- Strong network diagnostic skills.
- Experience with incident management in IT environments.
Additional Useful Skills
- Understanding of market data categories (Equities, options, futures, mutual funds, fixed income).
- Knowledge of market data concepts (Quotes, level 1 & 2, order book structure, market types).
- Experience with vendor market data content (Reuters, Bloomberg).
Company Profile
Morgan Stanley is a leading global financial services firm offering investment banking, securities, investment management, and wealth management services. We value integrity, excellence, and teamwork, providing a supportive and inclusive environment that fosters professional growth.
Morgan Stanley is an equal opportunities employer, committed to diversity and inclusion in the workplace.