An Application Engineer performs a cross functional role within the business which will impact the organization by creating key relationships with internal and external customers, and regional sales teams. The Application Engineer position is primarily responsible for technical product support to commercial and sales in a designated segment of the overall EthosEnergy product portfolio. This role also provides technical leadership for product/scope standardization, business development, and marketing within the designated product line.
Success in this role will be measured by the following:
1) Speed of response to commercial requests and engineering support requests.
2) Quality of our technical solution that reduces risk to the business and increases our profit.
Job Responsibilities
- Leads technical discussions with customers to determine customer's CTQ and develop a scope of supply.
- Perform site surveys when necessary to understand specific customer requirements.Commercial Support
- Provide support for technical guarantee assessments.Proposal/Scope Development
- Provides written technical information to be integrated by commercial into final proposal.
- Reviews proposal request information (RFQs, bid docs, etc.) and provides clarifications and exceptions.Product Management & Marketing Support
- Limited support for trade shows and marketing literature.
- Help maintain EthosEnergy's customer specific knowledge database (ownership, industry, plant equipment)Operations Support
- Answer technical questions from our customers, field service individuals, and our shops. Support questions are generally dispositioned through our Engineering Service Request (ESR) system.
Required Skills / Knowledge
- Strong knowledge of maintenance and operation of light industrial gas turbines (specifically SGT-100, SGT-200).
- Ability to work in a fast-paced environment to meet customer requests.
- Demonstrates effective listening and presentation skills.
Experience
- Significant experience in a technical role related to design, technical support, field service, or Application Engineering.
Education Requirements
- Bachelor of Science degree (BS) in an engineering related subject or equivalent technical experience in the product segment.
Physical Requirements
- Majority of work is in an office environment
- Desire to be near the Aberdeen, UK shop, but remote work from Europe is acceptable
- Must be able to travel to customer sites (and EthosEnergy's Aberdeen, UK shop, if remote).
EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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You may not meet all the criteria, however if you meet most, please apply.