Senior Product Manager

Department: Product

Employment Type: Permanent - Full Time

Location: UK - London

Join Exclaimer, a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Who are we?

We provide world-class email signature solutions that help organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workspace, and Microsoft Exchange, our solutions are used by over 50,000 customers across 150+ countries, including renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

We're seeking a strategic and technically strong Product Manager to join our Core Services team, which powers Exclaimer's ability to process over 2,000 emails per second. You will own the product strategy for email platform connectivity and customer implementation options, building reliable, scalable solutions that impact our growth and customer satisfaction.

This role sits at the intersection of engineering, product, and commercial teams, ensuring alignment on initiatives and long-term platform goals. You'll collaborate closely with Core Services, Platform Engineering, other Product Managers, Support, and Commercial teams to maintain performance standards and develop a future-ready roadmap.

• Plan improvements to client-facing parts of the signature application experience in Outlook Add-In, collaborating with engineers and customer-facing teams.
• Work with your Team Lead, Engineering Manager, and engineers to prioritize and deliver impactful work.
• Implement technical improvements to Exclaimer's integration into customer mail flow.
• Explore innovative ways to support customer needs, including alternative methods of employee data entry, changes to email delivery, and integrating with additional email providers beyond Microsoft and Google.
• Analyze customer implementation and usage trends to identify new opportunities and ensure reliable service.
• Collaborate with Support to ensure high customer satisfaction and product performance.
• Align with your Director of Product on strategic priorities.
• Present insights, progress, and plans to Product & Technology teams and senior management, including C-level executives.
• Balance legacy transformation efforts with current business priorities.
• Research emerging technologies and industry trends to enhance product functionality.

• Proven experience as a Product Manager, preferably in B2B SaaS or infrastructure-heavy environments.
• Strong technical understanding, with experience in email technologies or delivery processes being advantageous.
• Decision-making based on data, user research, and experimentation.
• Ability to work closely with engineering teams and translate product needs into technical requirements.
• Excellent communication skills to bridge technical and non-technical stakeholders.
• Experience in developing product strategies in complex areas, with a focus on innovation and improvement.
• Skilled in prioritization and roadmap planning.
• Collaborative approach with experience working across multiple teams, especially platform teams.
• Strategic thinking in highly technical contexts, balancing long-term vision with execution.
• Familiarity with agile practices and managing ambiguity and change.

At Exclaimer, we offer opportunities for growth within a thriving international SaaS company. Alongside a competitive salary, benefits include:

• Healthcare, life insurance, private medical, income protection.
• Enhanced parental leave (for both parents).
• 6 weeks "work from anywhere" per year.
• 25 days paid holiday plus public holidays, and an additional 10 days paid time off via XFlex.
• Contributory pension plan (5% matched, via salary sacrifice).
• Electric car scheme.
• Free memberships to Blinkist and Calm.
• Discounts and perks including smart home, Hussle gyms, and Ikea.

Our commitment to inclusion: We're proud to be an equal opportunity employer, welcoming applications from all backgrounds and identities. We value diversity and strive to create a culture where everyone feels they belong and can thrive.