Customer Success Manager - 12 month fixed term contract Sales Remote Based (UK)

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving and migrations.

Our SaaS data management platform has been used by over 35,000 customers in 107 countries including the likes of LinkedIn, Uber, Netflix, and Spotify.

We have a brilliant team of more than 70 people in locations across the UK and Europe. We are still growing, and that means we need more brilliant people who share our ambition to join our team.

Join the Cloud revolution. Join CloudM.

Role Overview:

You will drive the initial and ongoing adoption of our market-leading cloud management software . This is a great opportunity for someone who is passionate, driven and wants to make a huge impact.

Reporting to our VP of Sales, this critical role is responsible for onboarding new customers and driving their ongoing adoption. This role involves building key relationships within our customers' technical departments, becoming a trusted advisor for Google Workspace by ensuring that customers understand the full feature set of CloudM so that it becomes a vital part of their IT strategy.

Responsibilities:

• Own and build relationships with customers to ensure that you become their trusted advisor for all things CloudM
• Running technical adoption sessions remotely with customers to ensure that CloudM is successfully deployed
• Running technical adoption sessions remotely with customers to ensure that they understand the CloudM features that are most relevant to their issues
• Demonstrating relevant CloudM features live to customers remotely
• Lead on customer QBRs to demonstrate the value and ROI of CloudM
• Using an adoption flow to create a customer journey while remaining proactive with customer communication to ensure the installation and use of CloudM
• Collaborate with Product Managers to identify areas of improvement for the product that will deliver value to customers
• Build effective relationships with key technical contacts within our client base
• Work with the relevant colleagues to create regular reports on feature adoption and renewals leading to a data driven methodology and decision making process
• Regularly keep the CSM system up to date ensuring a high level of detail and accuracy
• Cross-sell other modules into and expand our clientbase

Skills and Experience: Key Skills

• 2+ years in a Customer Success, Sales Engineering, Account Management or similar role
• Previous experience working in a SaaS organisation is beneficial
• A passion for technology and a constant desire to learn the technical aspects of the CloudM product suite for cloud technology
• Experience of building customer relationships at a technical level
• Experience of working with international customers and communicating remotely
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Results-driven mentality, with a bias for speed and action

Desirable Skills

• Experience of Google Workspace
• Experience using Salesforce
• Experience in up selling or closing deals

CloudM Culture:

We are a company consisting of old hands and new faces, all with a passion for technology's power to simplify. We are developers, designers, marketers and innovators.

We have a bottom-up mentality. New ideas are discussed, seriously discussed, wherever they come from in the company and then we just get on with it. We're a roll-your-sleeves-up-and-shout-out-loud type of place, and that goes for everybody.

We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we're in. We're proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.

But most importantly we're a team. Here at CloudM, it's about balance. As long as you're driven, ambitious and can get the job done we will respect the outside lives of our employees. That's why everybody gets their birthday off (plus unlimited leave), cheap gym access, private healthcare, and plenty more.

What CloudM can offer you:

• Private healthcare including dental and optical care
• Company contributed pension (matched up to 5%)
• Unlimited paid holiday
• Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you
• 10 paid sick days
• Death in service, 4 times your annual salary
• Employee Assistance Program (EAP)
• Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment)
• Paid certifications and qualifications
• Birthdays off
• Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory
• Market-leading parental leave policies
• Various wellbeing initiatives️
• Exclusive access to discounts & rewards
• High-spec equipment (laptops, phones, etc.)
• Working from home equipment budget

Location:

Remote-based role. However, within commutable distance to Manchester would be desirable for the odd team-building activity / meeting.

Environmental & Social Responsibility:

Our business strives to progress our industry as a whole and are using the B Corporation framework to continuously build on how we can treat our employees, community and environment with respect.

We expect that all of our employees play their part in our social progression plans, whether that's participating in a charity support day or simply just following our advice on buying locally and considering the environment when booking travel, a hotel or restaurant. Every bit counts.

Diversity & Inclusion Statement:

At CloudM, we look after each other and support everyone on our team. We are proud of our people-centred culture; our diversity brings us innovation and our commitment to inclusion drives us forward. If you share these values and would be interested in joining one of our teams, get in touch today!

Apply Now:

If you are interested in joining one of our teams, get in touch today!

Please use the link below to apply