Customer Development Manager

  • FrieslandCampina
  • Jun 28, 2025
Full time

Job Description

Customer & Channel Strategy Execution

  • Cascade the Fighting Unit's strategy into fully scoped customer JBP's and channel plans including KPIs, P&L targets, and budget ownership.
  • Align with Brand and Category teams to integrate category vision and brand plans into the Wholesale customer environment.
  • Deliver customer-specific execution plans that drive profitable volume, frequency, and distribution.

Customer Leadership & Relationship Management

  • Act as FrieslandCampina UK's key representative for assigned Wholesale customers.
  • Develop and maintain strong cross-functional relationships across customer organisations.
  • Lead constructive, fact-based negotiations and engage in Joint Business Planning to secure long-term partnerships and incremental growth.

Commercial Excellence & Execution

  • Drive optimal trade terms and investment ROI through strategic promo planning, pricing, and pack/channel architecture (OBPPC).
  • Prioritise Hero SKUs and lead the execution of assortment and activation strategies across depot and in-store environments.
  • Deliver compelling channel-specific selling stories grounded in data and insight.

Field Force Leadership

  • Lead and manage the 3rd party Wholesale salesforce to ensure operational alignment with FCUK strategic goals.
  • Set KPIs, review performance, and drive executional excellence across the salesforce footprint.