Customer Experience Manager

Join Duncan & Toplis

Duncan & Toplis is one of the UK's largest independent accountants and business advisers. Celebrating our 100-year anniversary in 2025, we are on course for the biggest period of growth in our history. Our vision to be the team that clients always choose to work with and where talented people belong remains at the forefront and guides everything that we do.

Our Corporate Tax team is seeking a Client Experience Manager to play a pivotal role in our continued success.

What You'll Be Doing

In this role, you will:

• Act as a main point of contact for all clients in the Corporate Tax team ensuring the team is on track to complete projects to the appropriate timeframes.
• Conduct market research to identify new opportunities.
• Build and maintain strong relationships with key contacts, understanding their needs.
• Handle client queries, complaints, and concerns, providing swift and effective solutions through internal team management and coordination
• Conduct regular review meetings with clients to discuss service performance and obtain testimonials.

What You'll Need to Succeed

We're looking for someone with:

• Member of the Institute of Customer Service (ICS) and/or certification preferred, but not essential
• Proven experience in a client facing customer account manager type role
• Ability to work effectively, coordinating and managing multiple deadlines simultaneously and proactively.

Why Join Duncan & Toplis?

From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we're committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD.

Our purpose 'to positively impact our people, communities, and the world around us' sits at our core, and our inherent values of trust, partnership, and inclusivity emphasise this.

Sounds like the right fit for you? Let's talk!

Duncan & Toplis is committed to fostering a diverse and inclusive workplace. We welcome applications from all backgrounds, ensuring equal opportunities for all candidates.