Job Description
Our client is seeking to complement its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.
You will be an IT Service Desk analyst, with a positive approach and a 'can-do' attitude. You will need to be flexible and adaptable to the needs of the business, the chairman , and stakeholders . Ability to react quickly , as necessary, to resolve IT-related issues, in multiple locations including on occasion the Chairman's private jet.
This is a unique opportunity that will enable you to progress your career within a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.
Responsibilities
- 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites
- Installation of new hardware and software
- Troubleshooting issues / answering queries to successful resolution
- User management - accounts, permissions, distribution lists
Experience and qualifications
- Essential
- Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation
- Previous experience supporting users by telephone and ticketing system
- Three A- or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalent
- Beneficial
- Minimum of 18 months' commercial experience
- Previous experience supporting more than one company/division
- Previous support experience for a recruitment agency
- HND / DipHE / NVQ level 4 / degree with honours / or equivalent
Skills and competency
- Essential
- Support of Microsoft Office 2010 or greater, Windows 7 or greater
- Familiarity with the internals of a PC/laptop
- Ability to diagnose various desktop and laptop issues, including operating system, TCP/IP networking, hardware component failure/intermittent issues
- Ability to follow instructions or procedures, and check own work
- Comfortable working independently and with others
- Beneficial
- Experience supporting Active Directory
- Support of Microsoft Office 2016, Visio, Windows 10
- Experience with Office 365
- Support of Android and iPhone phones, Android and iPad tablets, and Macs
- Experience with automated build and deployment tools
- Knowledge of Windows Server 2008 and 2012
- Ability to estimate task duration and communicate progress
PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.
