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Deloitte LLP
Manager, S4 HANA Roles & GRC Access, Controls Advisory, Technology and Transformation
Deloitte LLP
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Jul 24, 2025
Full time
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Deloitte LLP
Manager, S4 HANA Roles & GRC Access, Controls Advisory, Technology and Transformation
Deloitte LLP
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Jul 24, 2025
Full time
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Deloitte LLP
Manager, S4 HANA Roles & GRC Access, Controls Advisory, Technology and Transformation
Deloitte LLP
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Jul 24, 2025
Full time
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Deloitte LLP
Manager, S4 HANA Roles & GRC Access, Controls Advisory, Technology and Transformation
Deloitte LLP
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Jul 24, 2025
Full time
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Deloitte LLP
Manager, S4 HANA Roles & GRC Access, Controls Advisory, Technology and Transformation
Deloitte LLP Manchester, Lancashire
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Jul 24, 2025
Full time
Belfast, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 09-Jul-2025 19704 Connect to your Industry The Controls Advisory team supports those accountable for managing organisations technology risks and compliance requirements through driving efficiency, effectiveness, and modernisation of their control environment to achieve better business outcomes.We focus on increasing our client's confidence in their compliance and control whilst reducing cost and effort. Our team works cross industry helping senior client leaders with some of their most important and reputationally impactful challenges. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As S/4 HANA Roles & GRC Access Manager, you will lead and support our SAP Security and Governance, Risk, and Compliance (GRC) initiatives. The ideal candidate will have extensive experience with SAP Security architecture and implementation, SAP GRC solutions (Access Control, Identity Access Governance), and proven experience managing teams through complex SAP implementations and security risk assessments. This role will play a crucial part in designing, implementing, and re-design of security roles, Identity and Access Governance for cross-platform ecosystems while maintaining secure and compliant SAP environments across the organisation. You will demonstrate and develop your capabilities in the following areas: Develop and implement S/4 HANA security and GRC strategy, design to protect the integrity and confidentiality of our clients' enterprise systems. Oversee S/4 HANA Security during implementation ensuring compliance embedding audit and regulatory requirements. Lead the design, configuration, implementation and testing of SAP GRC modules such as Access Control (AC) and Identity Access Governance (IAG). Understand and enforce access policy requirements for user and role/authorisation management ensuring least access principle is applied leveraging segregation of duties (SoD) principles. Lead typical GRC activities such as user access review and segregation of duties (SoD) analysis. Work with internal and client stakeholders such as technical teams, internal/external auditors and business process teams to ensure a secure and integrated solution meeting business and compliance requirements. Conduct risk assessments to identify and mitigate potential SAP security risks across all modules, including S/4HANA, and Fiori and other sap applications. Manage and mentor a team of SAP security consultants fostering their growth and ensuring high-quality performance. Deep understanding of IT access controls for S/4 HANA and other relevant SAP application suite. Understanding of Risk rulesets & compliance aspects such as "segregation of duties", sensitive access, mitigation controls. Connect to your skills and professional experience You work collaboratively within diverse teams . Someone who connects with team members and shares information and ideas within the team. You always treat others with respect, clarifying expectations and confidently contributing to team discussions. You employ critical thinking to support solving business problems . You analyse problems objectively by considering facts, relevant professional standards or research, data and differing perspectives to support solutioning. You understand the importance of technology on our stakeholders' operations for the areas we collaborate with the. Respects the needs of colleagues and builds cooperative relationships . You embrace diversity across teams, and respects and values contributions of those from diverse backgrounds fostering a team environment. Specifically, candidates should possess the following attributes: Extensive experience in SAP security role design implementations, GRC Access Control, Identity Access Governance (IAG), user management, and authorization configuration. Experience in integrating SAP IAG with GRC Access Control including BTP integration and security design. Proficiency in SAP Security for applications such as ECC, S/4HANA, Fiori, and SAP cloud applications. Deep knowledge and hands-on experience of SAP authorization concepts, user roles, profiles, and SAP security best practices. Understand the segregation of duties requirements and embed in the security role design. Excellent project management skills, with the ability to manage multiple priorities, drive deadlines, and lead teams effectively. Responsible for presenting periodic status reporting to key stakeholders. Foster relationships with important collaborators to ensure seamless implementation of the solution. Support and guide the team in delivering high quality documentation. Strong analytical, problem-solving, and communication skills, with the ability to identify gaps and explain technical concepts to non-technical stakeholders. Excellent oral and written communication skills including in English (Proficiency) Ability to work under pressure and maintain a professional demeanour. The following will be considered an asset: Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, CISSP, CISM, or other relevant security certifications. Qualify the criteria of UK Security clearance. Strong understanding of IT and Business process Controls for S/4 HANA and other relevant SAP application suite Knowledge & application of regulatory requirements such as SoX, GDPR etc. As recent events have reminded us, there are no certainties in business. Risk is everywhere. But so is opportunity. Your expertise will help our clients stay one step ahead of what hasn't even been imagined yet. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Finance Transformation "We have a great culture, and the number of opportunities here mean you can develop as an individual in the direction that suits you best." -Gurpal, Risk Finance Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? . click apply for full job details
Media Consulting Senior Lead
Dunnhumby
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a Media Consulting Senior Lead to join our Growth Team in delivering solutions for our clients across EMEA & APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to solve business problems, create value, maximise growth and improve media business performance for their organisation. Play a key role in consulting project delivery, building a trusted advisor relationship with the client, and supporting on project plans to ensure they are delivered effectively within the required timeframes and to budget. Support the development of a Retail Media strategy for the client, identifying their specific objectives and appropriate brand positioning for the client to put a strategy into action with clearly defined processes and implementation plans, both internally and for the client. Support regional capability & sales teams in creating pitches and proposals for prospective clients. Think innovatively and creatively to help continually adapt and evolve our consulting offering in line with market appetite, keeping our media consulting packages, frameworks and toolkits up to date and competitive. Analyse Retailer sales and customer data and interpret Media Channel benchmarks to scope the potential size of the media opportunity for clients looking to monetise their assets. Create insightful recommendations - both operational and strategic for assigned client(s) and produce deliverables of a high standard that answer a client problem enabling them to transform their business operations. Liaise with the client's different departments to specify how the defined action plan will be implemented: IT, CRM, marketing, commercial, operations, promotions, analytics etc. Keep at the forefront of media and loyalty market trends, proactively sharing across the Consulting team to ensure our knowledge is up to date and we can continue to deliver maximum value for our Retail clients. Effective collaboration internally and externally, build and maintain strong working relationships with supporting teams across all functions and the client to ensure the smooth running of every project Qualifications & Experience A Master's degree in Business or Marketing Experience of working in similar global/ regional Consulting roles for global organizations CRM and/or Rewards program experience Media experience across the Retail Media value chain(fordigital media, store and/or CRM) across marketing, selling and servicing within complex, multi-channel, multi-site retail clients Demonstrable experience of working with Retailers, Media Agencies and Brands Strong understanding of the broader media landscape and the benefits of each media solution to brands, along with a good grasp of the metrics used to target and measure each Channel Excellent communication skills (both verbal and written) Good working knowledge of the application of enabling technologies for media and broader customer experience What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family. What best describes your gender Select By checking this box, I consent to dunnhumby collecting, storing, and processing my responses to the demographic data surveys above.
Jul 24, 2025
Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a Media Consulting Senior Lead to join our Growth Team in delivering solutions for our clients across EMEA & APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to solve business problems, create value, maximise growth and improve media business performance for their organisation. Play a key role in consulting project delivery, building a trusted advisor relationship with the client, and supporting on project plans to ensure they are delivered effectively within the required timeframes and to budget. Support the development of a Retail Media strategy for the client, identifying their specific objectives and appropriate brand positioning for the client to put a strategy into action with clearly defined processes and implementation plans, both internally and for the client. Support regional capability & sales teams in creating pitches and proposals for prospective clients. Think innovatively and creatively to help continually adapt and evolve our consulting offering in line with market appetite, keeping our media consulting packages, frameworks and toolkits up to date and competitive. Analyse Retailer sales and customer data and interpret Media Channel benchmarks to scope the potential size of the media opportunity for clients looking to monetise their assets. Create insightful recommendations - both operational and strategic for assigned client(s) and produce deliverables of a high standard that answer a client problem enabling them to transform their business operations. Liaise with the client's different departments to specify how the defined action plan will be implemented: IT, CRM, marketing, commercial, operations, promotions, analytics etc. Keep at the forefront of media and loyalty market trends, proactively sharing across the Consulting team to ensure our knowledge is up to date and we can continue to deliver maximum value for our Retail clients. Effective collaboration internally and externally, build and maintain strong working relationships with supporting teams across all functions and the client to ensure the smooth running of every project Qualifications & Experience A Master's degree in Business or Marketing Experience of working in similar global/ regional Consulting roles for global organizations CRM and/or Rewards program experience Media experience across the Retail Media value chain(fordigital media, store and/or CRM) across marketing, selling and servicing within complex, multi-channel, multi-site retail clients Demonstrable experience of working with Retailers, Media Agencies and Brands Strong understanding of the broader media landscape and the benefits of each media solution to brands, along with a good grasp of the metrics used to target and measure each Channel Excellent communication skills (both verbal and written) Good working knowledge of the application of enabling technologies for media and broader customer experience What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family. What best describes your gender Select By checking this box, I consent to dunnhumby collecting, storing, and processing my responses to the demographic data surveys above.
Payments Lead, Customer Success
Fireblocks
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging blockchain technology. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets. It is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal Managers to increase platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account Management Strategy and Planning: Develop and execute value-oriented strategic customer success plans for top regional accounts aligned with Fireblocks' GDR, NDR, and NPS goals. Collaborate with product development, sales, and marketing teams to align customer success initiatives. Industry experience in Payments, Banking, Blockchain, or Crypto is preferred. Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to adoption, expansion, and renewal. Implement programs to drive value-oriented engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage success stories and testimonials for marketing and sales. Metrics and Analytics: Establish KPIs and metrics to measure and optimize customer success initiatives. Report regularly to leadership on performance and improvement areas. Manage the success and growth of the regional strategic book of business, including retention and expansion. Renewals and Expansion: Drive contract renewals to meet retention goals and upsell opportunities in partnership with Sales. Identify account expansion opportunities using our value framework and economic buyer insights. Collaborate with sales on deal acceptance, knowledge transfer, and account handovers. Customer Feedback and Insights: Gather feedback to inform product development and improve customer experience. Act as the voice of the customer within Fireblocks, developing deep relationships throughout their journey. Operations, Training, and Development: Manage a small portfolio as a player-coach for strategic accounts. Ensure successful operations and high performance with the team of CSMs and RMs. Provide ongoing training, enablement, and professional development. Document processes and create scalable templates and best practices in our Knowledge Base tools. Keep the team updated on industry trends through mentorship and coaching programs. What You'll Bring 10+ years of experience in customer success or account management. Proven track record of driving satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience in blockchain, crypto, banking, or payments industries is a plus. Fireblocks' mission is to enable every business to securely access digital assets and cryptocurrencies. We believe our workforce should reflect our diverse clients, and we embrace diversity and inclusion in all its forms.
Jul 22, 2025
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging blockchain technology. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets. It is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal Managers to increase platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account Management Strategy and Planning: Develop and execute value-oriented strategic customer success plans for top regional accounts aligned with Fireblocks' GDR, NDR, and NPS goals. Collaborate with product development, sales, and marketing teams to align customer success initiatives. Industry experience in Payments, Banking, Blockchain, or Crypto is preferred. Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to adoption, expansion, and renewal. Implement programs to drive value-oriented engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage success stories and testimonials for marketing and sales. Metrics and Analytics: Establish KPIs and metrics to measure and optimize customer success initiatives. Report regularly to leadership on performance and improvement areas. Manage the success and growth of the regional strategic book of business, including retention and expansion. Renewals and Expansion: Drive contract renewals to meet retention goals and upsell opportunities in partnership with Sales. Identify account expansion opportunities using our value framework and economic buyer insights. Collaborate with sales on deal acceptance, knowledge transfer, and account handovers. Customer Feedback and Insights: Gather feedback to inform product development and improve customer experience. Act as the voice of the customer within Fireblocks, developing deep relationships throughout their journey. Operations, Training, and Development: Manage a small portfolio as a player-coach for strategic accounts. Ensure successful operations and high performance with the team of CSMs and RMs. Provide ongoing training, enablement, and professional development. Document processes and create scalable templates and best practices in our Knowledge Base tools. Keep the team updated on industry trends through mentorship and coaching programs. What You'll Bring 10+ years of experience in customer success or account management. Proven track record of driving satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience in blockchain, crypto, banking, or payments industries is a plus. Fireblocks' mission is to enable every business to securely access digital assets and cryptocurrencies. We believe our workforce should reflect our diverse clients, and we embrace diversity and inclusion in all its forms.
Boston Consulting Group
Global Benefits Director
Boston Consulting Group
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Overview We are seeking a highly experienced Global Benefits Director to join BCG's Benefits Centre of Expertise (COE), with broad accountability for global benefit design and oversight, including core health and benefit insurances as well as retirement and financial wellbeing. This role will be instrumental in helping shape BCG's benefits strategy, ensuring our offerings remain competitive, compliant, cost-effective, and aligned with evolving business and talent needs. The Global Benefits Director will partner closely with local and regional HR and Finance stakeholders, as well as external consultant and provider partners to help develop and deliver a cohesive, globally consistent benefits strategy, with tailored local execution. A strong ability to manage complex stakeholder relationships, provide trusted thought leadership, and execute with precision is critical for success. What You'll Do Global Benefits Strategy & Innovation: Help lead the strategic design and evolution of BCG's global benefits offerings, including retirement, healthcare, life, disability and work-life harmony benefits. Lead large, complex, and multi-dimensional projects focusing on the creation and implementation of innovative benefits programs. Ensure global benefits designs align with BCG's values, financial sustainability and BCG Unlocking Potential agenda. Embrace new ideas and champion innovative approaches to cater to the evolving benefit needs of BCG employees and of the business. Monitor legislative trends and emerging practices across the globe. Benefit Programs & Vendor Management: Help oversee benefit programs, ensuring best-in-class coverage, financial sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft agreements that drive business value, focusing on developing cost-effective benefits programs that align with BCG's aspirations. Apply rigorous risk management in plan design and funding, aligned with business continuity and compliance goals. Stakeholder Engagement & Collaboration: Cultivate deep relationships with stakeholders Influence decision-making in a complex stakeholder landscape by applying sound judgment, interpersonal skills, and expertise to build alignment - often in situations where stakeholders need to be correctly identified and engaged over time and solutions may not be fully defined upfront. Navigate sensitive discussions with credibility and tact to drive progress without creating friction. Act as a strategic thought partner to countries, systems and regions, guiding design decisions and operational delivery. Facilitate cross-functional collaboration and knowledge sharing across geographies. Program Management & Operational Excellence: Lead or support global and local projects such as benefit launches, vendor RFPs and transitions, benefit design reviews / changes, and MyBenefits technology deployment. Ensure high standards of program stewardship, data accuracy, and compliance. Continuously enhance operational tools, templates, and reporting for benefits tracking. Adeptness in researching and analysing healthcare practices, plans and programs. Ability to derive recommendations from findings and ensure that benefits plans remain current, legal, and competitive. You're Good At Client Focus & Stakeholder Management: Serving as a strategic thought partner and subject matter expert to internal clients and regional / country leadership teams, providing insight and direction across a range of complex benefit-related issues. Navigating organizational complexity with a balance of empathy, practical problem-solving, and analytical rigor. Collaborating across functions (Tax, Risk, Accounting, D&I, etc.), and across diverse geographies (e.g., EMEA, APAC, North America). Building trusted relationships with senior stakeholders by combining expertise with strategic insight - influencing outcomes, guiding decisions, and becoming a go-to advisor in complex, cross-functional settings. Leadership & Collaboration: Modelling inclusive leadership and cross-boundary collaboration. Contributing to COE-wide effectiveness and supporting capability development across the team. Guiding and mentoring Global Benefits Managers, fostering a culture of excellence and continuous growth within the COE. Expertise & Problem Solving: Applying deep domain expertise to solve complex, multi-market challenges. Making data-informed, risk-conscious decisions with clear execution plans. Has a high proficiency and deep interest in analysing external and internal data to draw insights and recommendations holistically to drive improvements. Delivering pragmatic, win-win outcomes for global and local teams through adept problem-solving skills. Distilling complex information into clear alternatives for decision-makers who don't have domain expertise Navigating ambiguity and driving to successful outcomes at pace. Communication: Crafting compelling narratives that resonate with diverse audiences and that can foster significant impact. Synthesizing technical detail into accessible, persuasive recommendations. Supporting local teams in achieving best-practice standards in communicating our benefit offerings to employees. What You'll Bring Industry Experience: You bring 10+ years of relevant experience, with an extensive background in global benefits; preferably with roles at global benefits consultancies, expertise in global benefits management and global risk financing. Experience of retirement savings plan design and governance would also be an asset to the role. Deep Understanding of Benefits: You command a deep knowledge of global employee benefits topics, including health insurance, life/disability, and retirement. Proven track record of leading initiatives which have resulted in successful and meaningful cost efficiencies, increased employee value proposition and improved risk management. Attention to detail: High attention to detail, coupled with a strong analytical capabilities. Excel and PowerPoint skills: Strong numerical skills and a high ability to summarise complex and technical information engagingly through PowerPoint. Growth Mindset: An enthusiasm for continuous learning and adaptability, embracing new technology and learning constructively from feedback. Who You'll Work With You will be part of the Global Total Rewards team, and specifically the Global Benefits COE. You will report to the Head of Global Benefits COE, and you will partner with colleagues at all levels across the firm, fostering a spirit of co-creation and delivering exceptional employee benefit insurance programs. You will collaborate closely with: Global Head of Rewards Global Benefits Senior Director (Head of Global Benefits COE) Global Benefits Insurance Director Global Wellbeing Director Global Retirement Benefits Senior Manager Regional HR and Finance leaders and their teams Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 22, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Overview We are seeking a highly experienced Global Benefits Director to join BCG's Benefits Centre of Expertise (COE), with broad accountability for global benefit design and oversight, including core health and benefit insurances as well as retirement and financial wellbeing. This role will be instrumental in helping shape BCG's benefits strategy, ensuring our offerings remain competitive, compliant, cost-effective, and aligned with evolving business and talent needs. The Global Benefits Director will partner closely with local and regional HR and Finance stakeholders, as well as external consultant and provider partners to help develop and deliver a cohesive, globally consistent benefits strategy, with tailored local execution. A strong ability to manage complex stakeholder relationships, provide trusted thought leadership, and execute with precision is critical for success. What You'll Do Global Benefits Strategy & Innovation: Help lead the strategic design and evolution of BCG's global benefits offerings, including retirement, healthcare, life, disability and work-life harmony benefits. Lead large, complex, and multi-dimensional projects focusing on the creation and implementation of innovative benefits programs. Ensure global benefits designs align with BCG's values, financial sustainability and BCG Unlocking Potential agenda. Embrace new ideas and champion innovative approaches to cater to the evolving benefit needs of BCG employees and of the business. Monitor legislative trends and emerging practices across the globe. Benefit Programs & Vendor Management: Help oversee benefit programs, ensuring best-in-class coverage, financial sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft agreements that drive business value, focusing on developing cost-effective benefits programs that align with BCG's aspirations. Apply rigorous risk management in plan design and funding, aligned with business continuity and compliance goals. Stakeholder Engagement & Collaboration: Cultivate deep relationships with stakeholders Influence decision-making in a complex stakeholder landscape by applying sound judgment, interpersonal skills, and expertise to build alignment - often in situations where stakeholders need to be correctly identified and engaged over time and solutions may not be fully defined upfront. Navigate sensitive discussions with credibility and tact to drive progress without creating friction. Act as a strategic thought partner to countries, systems and regions, guiding design decisions and operational delivery. Facilitate cross-functional collaboration and knowledge sharing across geographies. Program Management & Operational Excellence: Lead or support global and local projects such as benefit launches, vendor RFPs and transitions, benefit design reviews / changes, and MyBenefits technology deployment. Ensure high standards of program stewardship, data accuracy, and compliance. Continuously enhance operational tools, templates, and reporting for benefits tracking. Adeptness in researching and analysing healthcare practices, plans and programs. Ability to derive recommendations from findings and ensure that benefits plans remain current, legal, and competitive. You're Good At Client Focus & Stakeholder Management: Serving as a strategic thought partner and subject matter expert to internal clients and regional / country leadership teams, providing insight and direction across a range of complex benefit-related issues. Navigating organizational complexity with a balance of empathy, practical problem-solving, and analytical rigor. Collaborating across functions (Tax, Risk, Accounting, D&I, etc.), and across diverse geographies (e.g., EMEA, APAC, North America). Building trusted relationships with senior stakeholders by combining expertise with strategic insight - influencing outcomes, guiding decisions, and becoming a go-to advisor in complex, cross-functional settings. Leadership & Collaboration: Modelling inclusive leadership and cross-boundary collaboration. Contributing to COE-wide effectiveness and supporting capability development across the team. Guiding and mentoring Global Benefits Managers, fostering a culture of excellence and continuous growth within the COE. Expertise & Problem Solving: Applying deep domain expertise to solve complex, multi-market challenges. Making data-informed, risk-conscious decisions with clear execution plans. Has a high proficiency and deep interest in analysing external and internal data to draw insights and recommendations holistically to drive improvements. Delivering pragmatic, win-win outcomes for global and local teams through adept problem-solving skills. Distilling complex information into clear alternatives for decision-makers who don't have domain expertise Navigating ambiguity and driving to successful outcomes at pace. Communication: Crafting compelling narratives that resonate with diverse audiences and that can foster significant impact. Synthesizing technical detail into accessible, persuasive recommendations. Supporting local teams in achieving best-practice standards in communicating our benefit offerings to employees. What You'll Bring Industry Experience: You bring 10+ years of relevant experience, with an extensive background in global benefits; preferably with roles at global benefits consultancies, expertise in global benefits management and global risk financing. Experience of retirement savings plan design and governance would also be an asset to the role. Deep Understanding of Benefits: You command a deep knowledge of global employee benefits topics, including health insurance, life/disability, and retirement. Proven track record of leading initiatives which have resulted in successful and meaningful cost efficiencies, increased employee value proposition and improved risk management. Attention to detail: High attention to detail, coupled with a strong analytical capabilities. Excel and PowerPoint skills: Strong numerical skills and a high ability to summarise complex and technical information engagingly through PowerPoint. Growth Mindset: An enthusiasm for continuous learning and adaptability, embracing new technology and learning constructively from feedback. Who You'll Work With You will be part of the Global Total Rewards team, and specifically the Global Benefits COE. You will report to the Head of Global Benefits COE, and you will partner with colleagues at all levels across the firm, fostering a spirit of co-creation and delivering exceptional employee benefit insurance programs. You will collaborate closely with: Global Head of Rewards Global Benefits Senior Director (Head of Global Benefits COE) Global Benefits Insurance Director Global Wellbeing Director Global Retirement Benefits Senior Manager Regional HR and Finance leaders and their teams Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sales Director - Private Markets AI Technology
Excelsior Search - Capital Markets Fintech Recruitment & Executive Search. Americas - EMEA - APAC.
Are you ready to define the future of sales in a fast-growing AI-driven private markets fintech company? This is great opportunity to step into a pivotal role reporting directly to a visionary founder and shape the future of the sales organization from the ground up. The package includes equity. Excelsior has been retained exclusively by this innovative scale-up fintech, that specializes in delivering cutting-edge artificial intelligence (AI) solutions for the private markets. They are a pioneering AI company, and through application of their proprietary neural networks, deliver unmatched operational value for institutional investors, family offices and fund administrators looking to reap the benefits of digital transformation. With a foundation of founder sourced clients, they're ready to appoint an entrepreneurial sales professional to take the commercial lead, refining their sales strategy and commercially driving the next phase of growth As the Sales Director, you will: • Take responsibility for sales from the CEO, leading on the design, execution and commercial leadership of a scalable sales strategy to drive company revenue growth. • Create best practice outbound sales processes, and as a hands-on quota carrying salesperson identify and acquire new clients yourself, cultivating relationships with private market investors and fund administrators etc. • Collaborate closely with the founders to refine value propositions. • As the business scales start building and leading a high-performing sales team by recruiting and mentoring top talent. • Use data-driven insights to optimize sales performance and decision-making. What we're looking for Our client is looking for an experienced new business sales professional who will bring a solid track record of sales in the private markets space, and as the company continues to grow there's certainly commitment for you to build out the sales function and team around you. • Proven private markets tech sales expertise: A strong track record of success in B2B SaaS / technology sales for the private markets and appropriate network (asset managers, asset owners and/or fund administrators etc). • Start-up mindset: Comfortable working in a fast-paced, entrepreneurial environment with a hands-on approach to building from scratch. • Strategic thinking & leadership: Ability to design sales strategies and inspire others as you grow the team. Sales team management experience is not a pre-requisite, so this also represents a great opportunity for someone to develop their sales leadership career. • Client-centric approach: Deep understanding of the unique needs and challenges in the private markets. • Exceptional communication, negotiation, and relationship-building skills. Why consider this opportunity? • Make your mark: Be the first dedicated sales hire and have a direct impact on building out the sales strategy and team. • Cutting-edge solutions: Work with pioneering AI technology in the private markets sector that has already beaten more established market players in sales processes, delivering unmatched operational value to clients . • Entrepreneurial environment: Thrive in a collaborative start-up culture where your ideas and expertise will make a difference as part of the company management team. • Growth potential: Contribute to building both the client base and sales team, paving the way for organizational and personal success, and of course wealth creation! If you have the right experience and entrepreneurial spirit, and are looking to make a tangible commercial impact in a company shaping the next chapter of AI innovation in the private markets, we want to hear from you! Remuneration: Appropriate package including base salary, commission, benefits & equity. Location: UK remote flexible, but ideally London / Southeast England. Excelsior Search, the trusted international executive search & recruitment partner for capital markets & investment technology, data & research providers. If this particular role isn't right for you please check out our other open roles here , or introduce yourself to us anyway here Americas EMEA APAC
Jul 18, 2025
Full time
Are you ready to define the future of sales in a fast-growing AI-driven private markets fintech company? This is great opportunity to step into a pivotal role reporting directly to a visionary founder and shape the future of the sales organization from the ground up. The package includes equity. Excelsior has been retained exclusively by this innovative scale-up fintech, that specializes in delivering cutting-edge artificial intelligence (AI) solutions for the private markets. They are a pioneering AI company, and through application of their proprietary neural networks, deliver unmatched operational value for institutional investors, family offices and fund administrators looking to reap the benefits of digital transformation. With a foundation of founder sourced clients, they're ready to appoint an entrepreneurial sales professional to take the commercial lead, refining their sales strategy and commercially driving the next phase of growth As the Sales Director, you will: • Take responsibility for sales from the CEO, leading on the design, execution and commercial leadership of a scalable sales strategy to drive company revenue growth. • Create best practice outbound sales processes, and as a hands-on quota carrying salesperson identify and acquire new clients yourself, cultivating relationships with private market investors and fund administrators etc. • Collaborate closely with the founders to refine value propositions. • As the business scales start building and leading a high-performing sales team by recruiting and mentoring top talent. • Use data-driven insights to optimize sales performance and decision-making. What we're looking for Our client is looking for an experienced new business sales professional who will bring a solid track record of sales in the private markets space, and as the company continues to grow there's certainly commitment for you to build out the sales function and team around you. • Proven private markets tech sales expertise: A strong track record of success in B2B SaaS / technology sales for the private markets and appropriate network (asset managers, asset owners and/or fund administrators etc). • Start-up mindset: Comfortable working in a fast-paced, entrepreneurial environment with a hands-on approach to building from scratch. • Strategic thinking & leadership: Ability to design sales strategies and inspire others as you grow the team. Sales team management experience is not a pre-requisite, so this also represents a great opportunity for someone to develop their sales leadership career. • Client-centric approach: Deep understanding of the unique needs and challenges in the private markets. • Exceptional communication, negotiation, and relationship-building skills. Why consider this opportunity? • Make your mark: Be the first dedicated sales hire and have a direct impact on building out the sales strategy and team. • Cutting-edge solutions: Work with pioneering AI technology in the private markets sector that has already beaten more established market players in sales processes, delivering unmatched operational value to clients . • Entrepreneurial environment: Thrive in a collaborative start-up culture where your ideas and expertise will make a difference as part of the company management team. • Growth potential: Contribute to building both the client base and sales team, paving the way for organizational and personal success, and of course wealth creation! If you have the right experience and entrepreneurial spirit, and are looking to make a tangible commercial impact in a company shaping the next chapter of AI innovation in the private markets, we want to hear from you! Remuneration: Appropriate package including base salary, commission, benefits & equity. Location: UK remote flexible, but ideally London / Southeast England. Excelsior Search, the trusted international executive search & recruitment partner for capital markets & investment technology, data & research providers. If this particular role isn't right for you please check out our other open roles here , or introduce yourself to us anyway here Americas EMEA APAC
Head of Marketing - B2B WealthTech
Excelsior Search - Capital Markets Fintech Recruitment & Executive Search. Americas - EMEA - APAC.
Are you a financial technology marketing leader with an entrepreneurial streak, who would relish the opportunity and challenge of developing and executing the EMEA marketing strategy for a fintech? Joining this investment fintech company at the forefront of technological change for some of the worlds' largest financial institutions, you'll certainly be pushing forwards your marketing career with a winning company in a marketing leadership role where you'll have a direct impact on their growth and future success. Excelsior has been engaged to conduct a search for this innovative investment technology company on a great growth trajectory with additional funding rounds looking to build out a first class marketing team in line with the strengths of this modern ambitious company. This really is a unique career marketing leadership opportunity to join a fast-growing investment fintech, with tier 1 banks, insurance companies, asset managers and wealth managers as clients for their enterprise next generation digital platform. They have made some good progress with their marketing and already have a mid-level manager, but this is a newly created role for a marketing leader to 'take things up a notch', take the marketing reigns, and revise and execute the marketing strategy as they feel fit, including building out a team around them. This will include go-to-market strategies for new solutions, market areas and geographies, and as you'd expect your team will cover the full marketing mix from the strategic - business drivers, positioning, solution messaging and value propositions, through to tactical operations - content, campaigns, demand generation, events and PR etc. Working in partnership with the Chief Revenue Officer and his enterprise sales team, great chance to get involved in this companys' next chapter of growth to help build something special. Appropriate candidates will have the following experience and characteristics: - Experience in a B2B marketing leadership role working for an enterprise technology company selling into the financial financial services vertical. Ideally this will be with wealth management / wealthtech propositions. - Small marketing team line management experience, doesn't matter if 2 or 10+ reports, but must be happy with building and leading a small team. - GTM and a good all round mix of content, digital, product, demand generation and communications marketing experience would be ideal, as would an ABM edge given this is high £ value, long sales cycle, enterprise solution sales & marketing. - The personal motivation and ability to contribute to a dynamic and high growth entrepreneurial team culture. - The ability to pick up solutions which are new and unique in the market. Great career opportunity for a high calibre marketing leader to join a high growth fintech, working closely with the senior management team to develop and execute the company's marketing strategy. This person can certainly 'make the role their own', 'have impact', and reap both the professional and personal rewards that come with such a high growth capital markets technology company that clearly recognises the value of marketing to their future global success. Hybrid - London area
Jul 18, 2025
Full time
Are you a financial technology marketing leader with an entrepreneurial streak, who would relish the opportunity and challenge of developing and executing the EMEA marketing strategy for a fintech? Joining this investment fintech company at the forefront of technological change for some of the worlds' largest financial institutions, you'll certainly be pushing forwards your marketing career with a winning company in a marketing leadership role where you'll have a direct impact on their growth and future success. Excelsior has been engaged to conduct a search for this innovative investment technology company on a great growth trajectory with additional funding rounds looking to build out a first class marketing team in line with the strengths of this modern ambitious company. This really is a unique career marketing leadership opportunity to join a fast-growing investment fintech, with tier 1 banks, insurance companies, asset managers and wealth managers as clients for their enterprise next generation digital platform. They have made some good progress with their marketing and already have a mid-level manager, but this is a newly created role for a marketing leader to 'take things up a notch', take the marketing reigns, and revise and execute the marketing strategy as they feel fit, including building out a team around them. This will include go-to-market strategies for new solutions, market areas and geographies, and as you'd expect your team will cover the full marketing mix from the strategic - business drivers, positioning, solution messaging and value propositions, through to tactical operations - content, campaigns, demand generation, events and PR etc. Working in partnership with the Chief Revenue Officer and his enterprise sales team, great chance to get involved in this companys' next chapter of growth to help build something special. Appropriate candidates will have the following experience and characteristics: - Experience in a B2B marketing leadership role working for an enterprise technology company selling into the financial financial services vertical. Ideally this will be with wealth management / wealthtech propositions. - Small marketing team line management experience, doesn't matter if 2 or 10+ reports, but must be happy with building and leading a small team. - GTM and a good all round mix of content, digital, product, demand generation and communications marketing experience would be ideal, as would an ABM edge given this is high £ value, long sales cycle, enterprise solution sales & marketing. - The personal motivation and ability to contribute to a dynamic and high growth entrepreneurial team culture. - The ability to pick up solutions which are new and unique in the market. Great career opportunity for a high calibre marketing leader to join a high growth fintech, working closely with the senior management team to develop and execute the company's marketing strategy. This person can certainly 'make the role their own', 'have impact', and reap both the professional and personal rewards that come with such a high growth capital markets technology company that clearly recognises the value of marketing to their future global success. Hybrid - London area
Partner Technical Manager
WalkMe
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA. What you'll own Oversee the technical execution of multiple concurrently running "Coaching" projects, managing scope,value, and quality. Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients. Own resolution plan for technical project roadblocks. Assess and design technical-focused partner enablement programs. Foster collaboration with teams including Services, Technical Support, Customer Education and Sales. Lead and contribute to process improvement projects to further refine the partner customer lifecycle. What you need to Succeed 3+ years of WalkMe professional services or related web or mobile development experience. A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities. The ability to explain technical concepts to non-technical audiences. Experience providing customer facing hands-on troubleshooting and coaching demonstrations. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Jul 17, 2025
Full time
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA. What you'll own Oversee the technical execution of multiple concurrently running "Coaching" projects, managing scope,value, and quality. Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients. Own resolution plan for technical project roadblocks. Assess and design technical-focused partner enablement programs. Foster collaboration with teams including Services, Technical Support, Customer Education and Sales. Lead and contribute to process improvement projects to further refine the partner customer lifecycle. What you need to Succeed 3+ years of WalkMe professional services or related web or mobile development experience. A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities. The ability to explain technical concepts to non-technical audiences. Experience providing customer facing hands-on troubleshooting and coaching demonstrations. Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Senior Sales Consultant, Adobe MarTech Solutions
LeapPoint Technologies
LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organisations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint's expertise spans the entire Adobe Experience Cloud ecosystem. The company's certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients. LeapPoint is part of Omnicom's precision marketing division, Omnicom Precision Marketing Group (OPMG) , a global network of agencies and consultancies spanning CRM, customer experience design, marketing technology, and business consulting. We are seeking an experienced and results-driven Senior Sales Consultant to help lead the expansion of Adobe Marketing Solutions across our customers. Working with our EMEA Sales Director and Managing Director, this role is pivotal in driving revenue growth by building and managing strategic client relationships, identifying new business opportunities, and delivering tailored Adobe solutions to meet the evolving needs of enterprise-level customers. The ideal candidate will possess deep expertise in SaaS sales, a strong understanding of marketing technology, and the ability to lead conversations and build trusted relationships at multiple levels across the enterprise. Note: This is a remote, work-from-home position. As a Senior Sales Consultant at LeapPoint, you will have the opportunity to: Act as a trusted advisor to clients, leveraging Adobe's industry-leading marketing tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Platform) to empower businesses in achieving their digital transformation and customer experience goals. Paint a compelling vision for clients, illustrating how Adobe's Marketing Solutions, tied with LeapPoint's consulting services, can transform their marketing strategies, enhance customer experiences, and drive measurable business outcomes. Lead strategic account planning to ensure success by effectively managing value perception, strategising solution advancements, conducting business review assessments, understanding client adoption trends, growth and expansion, and evaluating client's work management maturity levels leveraging Connected Work framework and associated platforms. Provide cross-functional thought leadership to enterprises adopting Adobe creative, marketing, and document management SaaS solutions, including Workfront and Adobe Experience Manager. Help business leaders transform their business into modern enterprises that increase revenue, lower costs, automate processes, reduce cycle times, and increase innovation. Build trusted relationships with clients, with confidence at multiple levels through empathy and understanding - including users, champions, managers, business leaders, and executive sponsors to increase revenue and sales opportunities. Identify cross-sell opportunities between partners to drive sourced deals. Build relationships with Partner Sales Leadership and Partner Account Executives/Specialists/ADs to build trust and confidence in LeapPoint's GTM messaging, aligning with channel partner customer strategy. Build strong, lasting relationships with customers by understanding their challenges, priorities, and business objectives. The following skills will set you up for success: 7+ years of related business and consulting acumen selling customised SaaS solutions/DAM experience at a top SaaS/consulting/technology services firm. Experience in identifying potential sales, conducting pre-sales calls, delivering customised presentations, creating written proposals, and providing subject-matter expertise on customised SaaS solutions. Consultative selling approach with ability to "whiteboard" solutions to meet client challenges. Experience in identifying, nurturing, developing, and winning new business opportunities through channel partnerships. Self-motivated, entrepreneurial spirit, and hungry for success. Executive presence with excellent written, presentation, and verbal communication skills. Knowledge of AEM Assets and Sites, Adobe Workfront, and Adobe Experience Platform. Travel: This position may require approximately 30-40% travel, mostly within the UK. HERE'S A LITTLE MORE ABOUT US LeapPoint, an OPMG Company, has been on the Forbes list of America's Best Management Consulting Firms for eight consecutive years and has received numerous accolades including Vault Consulting Top 50, top boutique consulting firm, and top firm for culture and diversity. We were recently named the 2025 Adobe Digital Experience GenStudio Partner of the Year - Americas and UK&I. Our success is driven by our people, who are committed to delivering outcomes that propel business forward. We operate with a framework called Connected Work, which connects people, processes, and systems to create powerful experiences. We foster a fast-paced, collaborative environment where everyone supports each other and puts customers at the center of everything we do. We prioritize our people's health, happiness, and fulfillment while doing meaningful work. If you're excited about this opportunity, let's have a quick chat to discuss your future with us. EEO Statement: LeapPoint, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.
Jul 15, 2025
Full time
LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organisations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint's expertise spans the entire Adobe Experience Cloud ecosystem. The company's certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients. LeapPoint is part of Omnicom's precision marketing division, Omnicom Precision Marketing Group (OPMG) , a global network of agencies and consultancies spanning CRM, customer experience design, marketing technology, and business consulting. We are seeking an experienced and results-driven Senior Sales Consultant to help lead the expansion of Adobe Marketing Solutions across our customers. Working with our EMEA Sales Director and Managing Director, this role is pivotal in driving revenue growth by building and managing strategic client relationships, identifying new business opportunities, and delivering tailored Adobe solutions to meet the evolving needs of enterprise-level customers. The ideal candidate will possess deep expertise in SaaS sales, a strong understanding of marketing technology, and the ability to lead conversations and build trusted relationships at multiple levels across the enterprise. Note: This is a remote, work-from-home position. As a Senior Sales Consultant at LeapPoint, you will have the opportunity to: Act as a trusted advisor to clients, leveraging Adobe's industry-leading marketing tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Platform) to empower businesses in achieving their digital transformation and customer experience goals. Paint a compelling vision for clients, illustrating how Adobe's Marketing Solutions, tied with LeapPoint's consulting services, can transform their marketing strategies, enhance customer experiences, and drive measurable business outcomes. Lead strategic account planning to ensure success by effectively managing value perception, strategising solution advancements, conducting business review assessments, understanding client adoption trends, growth and expansion, and evaluating client's work management maturity levels leveraging Connected Work framework and associated platforms. Provide cross-functional thought leadership to enterprises adopting Adobe creative, marketing, and document management SaaS solutions, including Workfront and Adobe Experience Manager. Help business leaders transform their business into modern enterprises that increase revenue, lower costs, automate processes, reduce cycle times, and increase innovation. Build trusted relationships with clients, with confidence at multiple levels through empathy and understanding - including users, champions, managers, business leaders, and executive sponsors to increase revenue and sales opportunities. Identify cross-sell opportunities between partners to drive sourced deals. Build relationships with Partner Sales Leadership and Partner Account Executives/Specialists/ADs to build trust and confidence in LeapPoint's GTM messaging, aligning with channel partner customer strategy. Build strong, lasting relationships with customers by understanding their challenges, priorities, and business objectives. The following skills will set you up for success: 7+ years of related business and consulting acumen selling customised SaaS solutions/DAM experience at a top SaaS/consulting/technology services firm. Experience in identifying potential sales, conducting pre-sales calls, delivering customised presentations, creating written proposals, and providing subject-matter expertise on customised SaaS solutions. Consultative selling approach with ability to "whiteboard" solutions to meet client challenges. Experience in identifying, nurturing, developing, and winning new business opportunities through channel partnerships. Self-motivated, entrepreneurial spirit, and hungry for success. Executive presence with excellent written, presentation, and verbal communication skills. Knowledge of AEM Assets and Sites, Adobe Workfront, and Adobe Experience Platform. Travel: This position may require approximately 30-40% travel, mostly within the UK. HERE'S A LITTLE MORE ABOUT US LeapPoint, an OPMG Company, has been on the Forbes list of America's Best Management Consulting Firms for eight consecutive years and has received numerous accolades including Vault Consulting Top 50, top boutique consulting firm, and top firm for culture and diversity. We were recently named the 2025 Adobe Digital Experience GenStudio Partner of the Year - Americas and UK&I. Our success is driven by our people, who are committed to delivering outcomes that propel business forward. We operate with a framework called Connected Work, which connects people, processes, and systems to create powerful experiences. We foster a fast-paced, collaborative environment where everyone supports each other and puts customers at the center of everything we do. We prioritize our people's health, happiness, and fulfillment while doing meaningful work. If you're excited about this opportunity, let's have a quick chat to discuss your future with us. EEO Statement: LeapPoint, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.
Application Support Analyst: Solutions
Marex Spectron
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Responsibilities: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client on-boarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. Skills and Experience: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable - Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Feb 20, 2025
Full time
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Responsibilities: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client on-boarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. Skills and Experience: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a financial services background, ideally finance. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required). Good to have knowledge of Fix Messaging protocol, including support experience. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Experience in technical onboarding of new APIs and systems. Prior experience in a support role, liaising directly with clients in a technical capacity. Desirable - Bachelor's degree in any relevant field. Excellent verbal and written communication skills. Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Customer Success Manager, Europe
SOLANA FOUNDATION
You could work anywhere. Why Figment? Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organizing cross-functional teams Set up and maintain reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers Handle support documentation requirements What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use JIRA, Salesforce Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members , which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans. Compensation One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. Interview process At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that's the time-frame you can expect. See here for Figment's Privacy Policy and California Employee Privacy Policy. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. To learn more about Figment, our team, and the amazing work we are doing, visit our website . Are you ready to join us?
Feb 17, 2025
Full time
You could work anywhere. Why Figment? Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organizing cross-functional teams Set up and maintain reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers Handle support documentation requirements What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use JIRA, Salesforce Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members , which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans. Compensation One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. Interview process At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that's the time-frame you can expect. See here for Figment's Privacy Policy and California Employee Privacy Policy. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. To learn more about Figment, our team, and the amazing work we are doing, visit our website . Are you ready to join us?
Customer Success Manager, Europe London, UK
Tbwa Chiat/Day Inc
Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organising cross-functional teams Set up and maintain reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members, which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk-taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that's the time-frame you can expect. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?
Feb 15, 2025
Full time
Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organising cross-functional teams Set up and maintain reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members, which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk-taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process. During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company. As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit. We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that's the time-frame you can expect. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?
Customer Success Manager, Europe
Tbwa Chiat/Day Inc
Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organising cross-functional teams Set up and maintained reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members , which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?
Feb 15, 2025
Full time
Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection . Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future. As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! About the opportunity We are seeking a Customer Success Manager for the EMEA region to support our growing institutional client base. This role will be responsible for managing client relationships, driving retention, and ensuring customer satisfaction across our European, Middle Eastern, and African markets. How you will make an impact Manage onboarding of new clients, including introduction calls and organising cross-functional teams Set up and maintained reporting and rebates for institutional clients Guide customers through the Figment app and provide comprehensive platform training Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support Schedule and conduct regular client meetings to maintain strong relationships Manage wallet address configurations and technical documentation Coordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback Deliver protocol-specific content and network updates to customers What you bring to the team 5 years of customer success or account management experience in fintech or digital assets Strong understanding of blockchain technology and proof-of-stake networks Experience working with institutional clients such as asset managers, exchanges, or custodians Excellent communication skills with the ability to explain technical concepts clearly Strong project management and organizational abilities Fluency in English required; additional European or any other languages are a plus Technologies we use Teams you'll collaborate with most often In addition to collaborating with other Customer Success team members, this role will collaborate most often with our Sales Engineers, Sales, Product, Revenue Operations and Business Operations teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members , which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high-growth environment. Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!). One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process. To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?
Programmatic Manager (white goods client)
Publicis Groupe UK
Company Description We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we're great, but as a team we're unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI. Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide. We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux. Our Commitment At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and helps drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences. We are committed to encouraging our talent to participate in Publicis Groupe's wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company's many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network. Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers. Overview About the client Electrolux is a white goods company. Their mission is to create better living, something they have done for 100 years. They strike the right balance between brand building and ecommerce, having recently launched their own D2C platform. Zenith have been their global media agency since 2013, and this partnership keeps on strengthening every year, recently expanding to a global scope. About the role The Programmatic Manager will help to oversee the EMEA programmatic and display scope, with remit over full funnel Programmatic strategy, planning and activation. This account will include always on performance campaigns and branding for key initiatives, so experience working on clients across the funnel will be valuable. The Programmatic Manager will deliver on four key objectives: Strategic Thought Leadership Demonstrate thorough technical knowledge across all global Programmatic platforms including DV360, TTD & Amazon, drive innovation and constantly refine strategic approach by executing test & learns, pitching and executing activity on new platforms, participating in alpha/beta tests, securing agency or category firsts. Account Growth & Maturity Grow and develop the account, consistently improving performance, increasing investment and diversifying platform/product adoption. Team Management Effectively manage client deliverables, developing techniques to appropriately prioritize and distribute workload and responsibilities across the team. Ensure client needs are met and seek ways to improve efficiency through implementing new processes or tools. Developing Direct Reports Set challenging and stretching tasks to grow the expertise and confidence of direct and indirect reports. Provide on the job training, construct compelling development plans and hold frequent development discussions to inspire and motivate team members. This role will report into the Programmatic Associate Director in the Zenith Global Programmatic team, a rapidly growing and successful team of 100+ Programmatic experts based in London and the Publicis Global Delivery team in India / LATAM. The Programmatic Manager will be supported by a Director, Associate Director, Manager & Senior Executive in London & 4 specialists based in our PGD hub in India. Responsibilities About the work End-to-end account and campaign management for your clients which includes media planning, finance, campaign setup, optimisation, and reporting Own the day-to-day relationship with key stakeholders including planners/account team and client Contribute towards programmatic strategy and media planning; recommend forward thinking strategies and innovations Coordinate campaign requirements such as assets and tags to ensure timely campaign setup Oversee pacing and performance across all campaigns for assigned client accounts Manage all expectations for campaign performance, material requirements and campaign timings in advance of setup Be the programmatic expert for the client on campaign performance and optimisation, providing insights into the best strategies and tactics to achieve the client's business objectives Manage Programmatic Executive/Senior Executive and Publicis Global Delivery (PGD) support Understand and effectively communicate the Zenith Global Programmatic proposition, technology and processes as related to the current and prospective agency accounts for which you are responsible. Support the Programmatic Associate Director on areas that will further the Zenith Global Programmatic team's development and product offering. Support with encouraging a culture of knowledge sharing Build training materials and best practice documentation to cascade down to the team Create and present case studies which showcase strong performance and innovative solutions Attend relevant internal, client, media owner and technology partner meetings and events as appropriate Contribute to new business initiatives and workflows (i.e. written proposal submissions, idea development, pitch slides and account transitions) Design measurement solutions which showcase the efficacy of campaigns Support with the career progression and line management of Programmatic Executive and Publicis Global Delivery (PGD) support Qualifications What you need to succeed Previous experience within programmatic Self-driven, results-oriented, solutions-focused with a positive outlook Proficient in major DSPS (i.e. Google's DV360, Amazon AAP, Tradedesk) and extensive knowledge of the RTB and wider programmatic landscape Effective at people management and compliant with following policies and practices in line with the talent team. Good knowledge around recruitment, performance management best practice, motivation, development plans and issue resolutions Advanced presentation skills Advanced communication and writing skills - working across the team, within the wider agency, with clients and media owners Strong analytical thinking and mathematical skills (knowledge) Demonstrated critical thinking and problem-solving abilities Consistently over-delivering on client objectives The ability to meet deadlines in a fast-paced environment; working under pressure and prioritise workload Excellent project management skills to prioritise tasks on these busy accounts Be confident working with numbers and large amounts of data Be able to adhere to processes and best practices Highly organized and capable of working independently Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 14, 2025
Full time
Company Description We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we're great, but as a team we're unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI. Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide. We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux. Our Commitment At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and helps drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences. We are committed to encouraging our talent to participate in Publicis Groupe's wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company's many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network. Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers. Overview About the client Electrolux is a white goods company. Their mission is to create better living, something they have done for 100 years. They strike the right balance between brand building and ecommerce, having recently launched their own D2C platform. Zenith have been their global media agency since 2013, and this partnership keeps on strengthening every year, recently expanding to a global scope. About the role The Programmatic Manager will help to oversee the EMEA programmatic and display scope, with remit over full funnel Programmatic strategy, planning and activation. This account will include always on performance campaigns and branding for key initiatives, so experience working on clients across the funnel will be valuable. The Programmatic Manager will deliver on four key objectives: Strategic Thought Leadership Demonstrate thorough technical knowledge across all global Programmatic platforms including DV360, TTD & Amazon, drive innovation and constantly refine strategic approach by executing test & learns, pitching and executing activity on new platforms, participating in alpha/beta tests, securing agency or category firsts. Account Growth & Maturity Grow and develop the account, consistently improving performance, increasing investment and diversifying platform/product adoption. Team Management Effectively manage client deliverables, developing techniques to appropriately prioritize and distribute workload and responsibilities across the team. Ensure client needs are met and seek ways to improve efficiency through implementing new processes or tools. Developing Direct Reports Set challenging and stretching tasks to grow the expertise and confidence of direct and indirect reports. Provide on the job training, construct compelling development plans and hold frequent development discussions to inspire and motivate team members. This role will report into the Programmatic Associate Director in the Zenith Global Programmatic team, a rapidly growing and successful team of 100+ Programmatic experts based in London and the Publicis Global Delivery team in India / LATAM. The Programmatic Manager will be supported by a Director, Associate Director, Manager & Senior Executive in London & 4 specialists based in our PGD hub in India. Responsibilities About the work End-to-end account and campaign management for your clients which includes media planning, finance, campaign setup, optimisation, and reporting Own the day-to-day relationship with key stakeholders including planners/account team and client Contribute towards programmatic strategy and media planning; recommend forward thinking strategies and innovations Coordinate campaign requirements such as assets and tags to ensure timely campaign setup Oversee pacing and performance across all campaigns for assigned client accounts Manage all expectations for campaign performance, material requirements and campaign timings in advance of setup Be the programmatic expert for the client on campaign performance and optimisation, providing insights into the best strategies and tactics to achieve the client's business objectives Manage Programmatic Executive/Senior Executive and Publicis Global Delivery (PGD) support Understand and effectively communicate the Zenith Global Programmatic proposition, technology and processes as related to the current and prospective agency accounts for which you are responsible. Support the Programmatic Associate Director on areas that will further the Zenith Global Programmatic team's development and product offering. Support with encouraging a culture of knowledge sharing Build training materials and best practice documentation to cascade down to the team Create and present case studies which showcase strong performance and innovative solutions Attend relevant internal, client, media owner and technology partner meetings and events as appropriate Contribute to new business initiatives and workflows (i.e. written proposal submissions, idea development, pitch slides and account transitions) Design measurement solutions which showcase the efficacy of campaigns Support with the career progression and line management of Programmatic Executive and Publicis Global Delivery (PGD) support Qualifications What you need to succeed Previous experience within programmatic Self-driven, results-oriented, solutions-focused with a positive outlook Proficient in major DSPS (i.e. Google's DV360, Amazon AAP, Tradedesk) and extensive knowledge of the RTB and wider programmatic landscape Effective at people management and compliant with following policies and practices in line with the talent team. Good knowledge around recruitment, performance management best practice, motivation, development plans and issue resolutions Advanced presentation skills Advanced communication and writing skills - working across the team, within the wider agency, with clients and media owners Strong analytical thinking and mathematical skills (knowledge) Demonstrated critical thinking and problem-solving abilities Consistently over-delivering on client objectives The ability to meet deadlines in a fast-paced environment; working under pressure and prioritise workload Excellent project management skills to prioritise tasks on these busy accounts Be confident working with numbers and large amounts of data Be able to adhere to processes and best practices Highly organized and capable of working independently Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
EngineeringUK
Vice President, European B2C Campaigns Lead
EngineeringUK
You will need to login before you can apply for a job. About this role Job Purpose/Background: We are seeking a Vice President to lead End-Investor Marketing Campaigns for iShares, with a particular focus on Germany and education across the region. As part of the EMEA Brand, Campaigns & Media team, you will be responsible for driving brand awareness, consideration, and preference for iShares across Europe. This role involves leading the creation and execution of paid and owned content strategies that resonate with end-investors, ensuring effective, data-driven campaign delivery across digital and traditional platforms. In this key leadership role, you will lead a small team (with two direct reports) and work closely with a diverse range of internal partners, including research, media, global brand, digital, local market managers (with a primary focus on Germany), sales, corporate communications, and compliance. You will also manage external agencies to deliver innovative, data-driven marketing campaigns that are fully aligned with our brand vision and strategic business objectives. Key Responsibilities: Campaign Leadership: Lead the development and execution of a multi-channel paid media marketing campaign for the iShares brand in Germany, with investment education initiatives across the broader EMEA region. Team & Project Management: Manage a small, agile team responsible for executing campaigns, ensuring effective collaboration across functions in a fast-paced, dynamic environment. Content Creation: Manage the development of compelling advertising and educational content, spanning social media (Instagram, TikTok), video platforms (YouTube, programmatic), paid search, native advertising, and more. Cross-Channel Optimisation: Ensure content is optimised for diverse marketing channels, focusing on strong copywriting, design integrity, and alignment with iShares' brand identity. Brand Consistency: Champion iShares' brand design principles, ensuring consistent visuals, tone of voice, and brand messaging across all content. Agency Management: Oversee relationships with key advertising and social media agencies (e.g., Pulse, Mother), ensuring high-quality campaign execution. Media Strategy & Partnerships: Work closely with the BlackRock media team and agency partners (Mindshare) to develop data-driven media plans, ensuring alignment with campaign objectives. Localisation & Market Focus: Partner with local marketing managers, especially in Germany, to adapt and scale campaign assets, ensuring local market relevance while meeting regional placement needs. Data-Driven Optimisation: Use data and analytics to measure campaign performance, making informed decisions to optimise strategies for maximum ROI and brand impact. Stakeholder Communication: Effectively communicate campaign strategies, progress, and results to a wide range of internal and external stakeholders. Knowledge & Experience: 7+ years of marketing experience, preferably in financial services or another regulated industry, though candidates with relevant campaign experience from other sectors are also encouraged to apply. Exceptional project management skills, with a proven ability to manage multiple campaigns across various marketing channels while working effectively in a matrix organization. Strong relationship-building skills, with the ability to foster and maintain collaborative partnerships with internal teams, external agencies, and local market managers. Excellent communication and presentation abilities, with a thorough understanding of content compliance, working in close coordination with legal and compliance teams. Knowledge of financial markets, ETFs, and investment products is a plus, offering an advantage in developing industry-specific content. While German language skills and cultural awareness are not mandatory, they are highly beneficial for success in this role, particularly given the focus on the German market. Competencies: Social Media & Advertising Expertise: Deep understanding of social media platforms (Instagram, TikTok, YouTube, LinkedIn) with proven experience in creating engaging and platform-optimised content that resonates with retail investors. Experience working on ATL advertising including OOH and audio with TV experience a bonus. Video: Strong experience developing video content for social media. Quick Learner: Ability to quickly adapt to new platforms, tools, and trends, staying ahead of changes in social media and digital marketing. Creative Storyteller: A creative thinker with the ability to translate complex financial concepts into visually compelling and shareable content across social media channels. Strong Eye for Design: Attention to detail in both visual identity and brand consistency, ensuring all content aligns with iShares' tone and design principles. Data-Driven: Proficient in using social media analytics to evaluate content performance, with the ability to optimise and adapt strategies based on data-driven insights. Leadership & Collaboration: Demonstrated leadership ability to manage a team and work cross-functionally to develop and execute social-first campaigns. Relationship-Driven: Able to build and maintain strong relationships with internal teams, external agencies, and influencers to maximise campaign impact on social platforms. Self-Motivated & Collaborative: Capable of working independently while also being a strong team player in a large, international matrix organization. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation.
Feb 13, 2025
Full time
You will need to login before you can apply for a job. About this role Job Purpose/Background: We are seeking a Vice President to lead End-Investor Marketing Campaigns for iShares, with a particular focus on Germany and education across the region. As part of the EMEA Brand, Campaigns & Media team, you will be responsible for driving brand awareness, consideration, and preference for iShares across Europe. This role involves leading the creation and execution of paid and owned content strategies that resonate with end-investors, ensuring effective, data-driven campaign delivery across digital and traditional platforms. In this key leadership role, you will lead a small team (with two direct reports) and work closely with a diverse range of internal partners, including research, media, global brand, digital, local market managers (with a primary focus on Germany), sales, corporate communications, and compliance. You will also manage external agencies to deliver innovative, data-driven marketing campaigns that are fully aligned with our brand vision and strategic business objectives. Key Responsibilities: Campaign Leadership: Lead the development and execution of a multi-channel paid media marketing campaign for the iShares brand in Germany, with investment education initiatives across the broader EMEA region. Team & Project Management: Manage a small, agile team responsible for executing campaigns, ensuring effective collaboration across functions in a fast-paced, dynamic environment. Content Creation: Manage the development of compelling advertising and educational content, spanning social media (Instagram, TikTok), video platforms (YouTube, programmatic), paid search, native advertising, and more. Cross-Channel Optimisation: Ensure content is optimised for diverse marketing channels, focusing on strong copywriting, design integrity, and alignment with iShares' brand identity. Brand Consistency: Champion iShares' brand design principles, ensuring consistent visuals, tone of voice, and brand messaging across all content. Agency Management: Oversee relationships with key advertising and social media agencies (e.g., Pulse, Mother), ensuring high-quality campaign execution. Media Strategy & Partnerships: Work closely with the BlackRock media team and agency partners (Mindshare) to develop data-driven media plans, ensuring alignment with campaign objectives. Localisation & Market Focus: Partner with local marketing managers, especially in Germany, to adapt and scale campaign assets, ensuring local market relevance while meeting regional placement needs. Data-Driven Optimisation: Use data and analytics to measure campaign performance, making informed decisions to optimise strategies for maximum ROI and brand impact. Stakeholder Communication: Effectively communicate campaign strategies, progress, and results to a wide range of internal and external stakeholders. Knowledge & Experience: 7+ years of marketing experience, preferably in financial services or another regulated industry, though candidates with relevant campaign experience from other sectors are also encouraged to apply. Exceptional project management skills, with a proven ability to manage multiple campaigns across various marketing channels while working effectively in a matrix organization. Strong relationship-building skills, with the ability to foster and maintain collaborative partnerships with internal teams, external agencies, and local market managers. Excellent communication and presentation abilities, with a thorough understanding of content compliance, working in close coordination with legal and compliance teams. Knowledge of financial markets, ETFs, and investment products is a plus, offering an advantage in developing industry-specific content. While German language skills and cultural awareness are not mandatory, they are highly beneficial for success in this role, particularly given the focus on the German market. Competencies: Social Media & Advertising Expertise: Deep understanding of social media platforms (Instagram, TikTok, YouTube, LinkedIn) with proven experience in creating engaging and platform-optimised content that resonates with retail investors. Experience working on ATL advertising including OOH and audio with TV experience a bonus. Video: Strong experience developing video content for social media. Quick Learner: Ability to quickly adapt to new platforms, tools, and trends, staying ahead of changes in social media and digital marketing. Creative Storyteller: A creative thinker with the ability to translate complex financial concepts into visually compelling and shareable content across social media channels. Strong Eye for Design: Attention to detail in both visual identity and brand consistency, ensuring all content aligns with iShares' tone and design principles. Data-Driven: Proficient in using social media analytics to evaluate content performance, with the ability to optimise and adapt strategies based on data-driven insights. Leadership & Collaboration: Demonstrated leadership ability to manage a team and work cross-functionally to develop and execute social-first campaigns. Relationship-Driven: Able to build and maintain strong relationships with internal teams, external agencies, and influencers to maximise campaign impact on social platforms. Self-Motivated & Collaborative: Capable of working independently while also being a strong team player in a large, international matrix organization. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation.
PCR Digital
Digital Account Manager Media Ad Sales Video Programmatic
PCR Digital
Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience West London hybrid (on site approx 4 days pw) Inside IR35 - (Rate to umbrella (Apply online only)pd) 6 month contract initially Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience . Working for this international Broadcast Media Networks group. Requires experience in a similar client Services, Digital Account Manager role with specific expertise in video, programmatic, CTV advertising. The Digital Account Manager is an important client Services role within the London-based EMEA ad sales and operations organization based in West London. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople. Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms. Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience Worked in a similar Digital Account Manager role with specific expertise in video, programmatic, and CTV advertising Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA The candidate will have a strong understanding of the digital media landscape Experience supporting a wide array of clients and agencies Experience in planning and managing advertising campaigns Familiar with the general ad-serving and trafficking process. Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Other Attributes: Confident and clear communicator Highly motivated and driven problem solver Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions Comfortable working independently or collaboratively with peers A solution focused, commercial mindset Always focused on our guests and prioritizing the user experience Excited to work in a global organization with stakeholders across the world Able to thrive in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. Able to adopt processes, analyse them, and look for efficiencies. When challenges inevitably arise have ability to be quick and creative in finding solutions Natural problem solver with an instinctive desire to provide top tier client service. Areas of Responsibility Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across on and off platform digital portfolio Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyze key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Provide case studies, benchmarks, and best practice guidance to Sales and advertisers Proactively seek to advance internal knowledge of digital products and commercial opportunities Collaborate with other Client Services Account Managers supporting an assigned advertising hub Offer support and expertise for additional Sales partners in EMEA offices Engage with third party vendors that provide services Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Feb 12, 2025
Contractor
Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience West London hybrid (on site approx 4 days pw) Inside IR35 - (Rate to umbrella (Apply online only)pd) 6 month contract initially Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience . Working for this international Broadcast Media Networks group. Requires experience in a similar client Services, Digital Account Manager role with specific expertise in video, programmatic, CTV advertising. The Digital Account Manager is an important client Services role within the London-based EMEA ad sales and operations organization based in West London. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople. Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms. Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience Worked in a similar Digital Account Manager role with specific expertise in video, programmatic, and CTV advertising Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA The candidate will have a strong understanding of the digital media landscape Experience supporting a wide array of clients and agencies Experience in planning and managing advertising campaigns Familiar with the general ad-serving and trafficking process. Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Other Attributes: Confident and clear communicator Highly motivated and driven problem solver Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions Comfortable working independently or collaboratively with peers A solution focused, commercial mindset Always focused on our guests and prioritizing the user experience Excited to work in a global organization with stakeholders across the world Able to thrive in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. Able to adopt processes, analyse them, and look for efficiencies. When challenges inevitably arise have ability to be quick and creative in finding solutions Natural problem solver with an instinctive desire to provide top tier client service. Areas of Responsibility Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across on and off platform digital portfolio Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyze key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Provide case studies, benchmarks, and best practice guidance to Sales and advertisers Proactively seek to advance internal knowledge of digital products and commercial opportunities Collaborate with other Client Services Account Managers supporting an assigned advertising hub Offer support and expertise for additional Sales partners in EMEA offices Engage with third party vendors that provide services Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
CPS Group (UK) Limited
Digital Account Manager, Client Services
CPS Group (UK) Limited
Digital Account Manager, Client Services Role: Digital Account Manager Industry: Global Media & Entertainment Specialism(s): Ad Sales, Programmatic, Account Management, Client Services, Campaign Management, Advertising Campaigns, Branded Content, Client Relationship Management Type: Contract, Inside IR35 Location: London, UK Working Pattern: 3 days on-site / 2 days remote Pay Rate: 300 - 370 per day Start: ASAP / Urgent Duration: 6+ Months (Extension, Temp-to-Perm applicable) Digital Account Manager, Client Services CPS Group UK are delighted to be working with a leading global media organisation to appoint a seasoned Digital Account Manager to work within the Client Services division of their EMEA Ad-Sales and Operations organisation. We're seeking a Digital Account Manager with a demonstrable track record in client relationship management, media planning, campaign management and ad operations to manage all elements of the campaign lifecycle, from planning to invoicing. The Digital Account Manager will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping (often tight) deadlines. Role Requirements Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyse key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Collaborate with other Client Services Account Managers supporting an assigned advertising hub Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience required Experience supporting a wide array of clients and agencies Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders Highly motivated and driven problem solver Great attention to detail, organizational skills ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Feb 11, 2025
Contractor
Digital Account Manager, Client Services Role: Digital Account Manager Industry: Global Media & Entertainment Specialism(s): Ad Sales, Programmatic, Account Management, Client Services, Campaign Management, Advertising Campaigns, Branded Content, Client Relationship Management Type: Contract, Inside IR35 Location: London, UK Working Pattern: 3 days on-site / 2 days remote Pay Rate: 300 - 370 per day Start: ASAP / Urgent Duration: 6+ Months (Extension, Temp-to-Perm applicable) Digital Account Manager, Client Services CPS Group UK are delighted to be working with a leading global media organisation to appoint a seasoned Digital Account Manager to work within the Client Services division of their EMEA Ad-Sales and Operations organisation. We're seeking a Digital Account Manager with a demonstrable track record in client relationship management, media planning, campaign management and ad operations to manage all elements of the campaign lifecycle, from planning to invoicing. The Digital Account Manager will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping (often tight) deadlines. Role Requirements Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyse key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Collaborate with other Client Services Account Managers supporting an assigned advertising hub Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience required Experience supporting a wide array of clients and agencies Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders Highly motivated and driven problem solver Great attention to detail, organizational skills ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

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