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About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 3+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

Job Description Summary The preferred location for this role is East Hanover, New Jersey, however consideration may be given to Cambridge, Massachusetts. This is an on-site role, at minimum 3 days/week. Job Purpose The US People and Organization (P&O) team is seeking a new People Partner to support the Global Clinical Operations (GCO) organization. Our People Partners act as a trusted advisors offering in-country policy expertise and knowledge to support and educate leaders, managers and associates on all People and Organization (P&O) topics on the moments that matter. People Partners support divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. In addition, People Partners implement P&O change initiatives at a country level acting as agents of change by working collaboratively with Business Partners and Senior People Partners. We work collaboratively across divisions and adapt our support to meet the evolving needs of the business. Job Description Major Accountabilities: • First point of escalation for all leaders and managers on their day-to-day P&O topics, providing expert advice, guidance and support. Accountable for credible P&O People Partnering to leaders, managers and associates, offering advice and guidance on the moments that matter. Coaches and guides people managers on role evaluations in line with local governance. May consult and advise on Team Effectiveness including Psychological Safety. • Implements P&O initiatives, supporting the overall P&O strategy. Ensure People Partnering processes are accomplished with high quality and efficiency. Champions culture and supports implementation of corporate initiatives. • Drive buy-in and utilization of data and analytics to identify risk and trends, and to apply these business insights to inform decisions and actions. • Embraces customer feedback to understand the customer journey with moments that matter and makes recommendations for continuous improvement. Implement enhancements and modification as necessary to meet both the business and customer needs. • Ensure compliance with local equity / Equal Employment Opportunity (EEO) regulations. • Manage the delivery of in-country transformations, consult with legal, provides advice and guidance for managers through the local US process, oversee associate notice / handover meetings and overall restructuring life cycle. • Manage the execution of local implementation of large-scale organizational and day-to-day organizational structure changes, in line with country regulations / policies. • Ensures local Employee Relations regulations are in line with local regulations and Novartis integrity standards from a cross divisional / country lens. Manages Employee relations within client group, coaching and mentoring associates and managers. • Manage internal movement offers and mobility. • Promotes the contribution of ideas and solutions to the P&O network (Country Business Partners, Global Business Partners and Country P&O Boards). Seeks to establish strong relationships with cross-divisional P&O community members to understand needs and challenges and drive continuous improvement. • Support and coach leaders, manager and associates on all P&O topics including promoting self-sufficiency in people processes. Provides coaching and counselling to Country P&O Business Partners on local policies and processes. What you will bring to the role: • BA Degree in a relevant HR or related discipline. • At minimum 5+ years' work experience in P&O - with breadth of experience across P&O disciplines. At minimum 3+ years supporting a complex and metrics organization within the US. A good understanding of global organizations will be an advantage. HR experience supporting a sales organization is preferred. • Strong Interpersonal skills; Proactive, responsive and ability to work independently with all levels of the organization. Ability to handle multiple conflicting tasks and work in an agile way to support a fast-paced environment is a must. Stakeholder Management and ability to collaborate across boundaries. • Coaching and Mentoring; proficient in facilitation, influencing and collaborating across boundaries. Strong Project management capabilities and people analytics skills, effectiveness with data / metrics / reporting to inform decision making. Employee relations, Risk management and Change management expertise. • Fluency in English both oral and written communication skills. • Experience working in a variety of organizations country wide. The salary for this position is expected to range between $ 98,700 to $183,300 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $98,700.00 - $183,300.00 Skills Desired Business Acumen, Change Implementation, Coaching, Connecting The Dots, Data Analysis & Reporting, Empathy (Inactive), Employee Lifecycle Management, Employee Relations & Engagement, Influencing, Matrix Collaboration, Operational Excellence, Performance Management, Resilience, Stakeholder Management, Waterfall Model

Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. With customers ranging from security engineers to senior technical leaders, you'll need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers in maximising value. Act as a product advocate, helping customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear expectations and track key performance indicators (KPIs) to measure success. Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor. Understand customer goals and challenges to develop tailored success plans that align PortSwigger's offerings with their business objectives. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction. Retention and Growth Proactively identify opportunities for upselling, cross-selling, and renewals by deeply understanding customer needs and business objectives. Own and forecast the retention and growth metrics for your customer portfolio. Collaborate with Sales on strategic account plans and handovers. Work closely with the sales team to close expansion deals. Advocacy and Feedback Serve as the voice of the customer within PortSwigger, advocating for their needs to Product, Engineering, and Support teams. Collect feedback and insights from customers to shape product roadmaps and enhance the customer experience. Program Development Contribute to building and refining the Customer Success program, including processes, metrics, and best practices. Provide insights and feedback to influence the roadmap for products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to learn and communicate complex concepts; prior experience working with highly technical products or in a technical field is a significant advantage. Familiarity with web security, software development, or related technical domains is highly desirable. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including technical teams and executives. Analytical mindset with the ability to synthesise data into actionable insights and strategies. Experience leading QBRs and strategic planning sessions with customers. Attributes Customer-Centric Mindset: Passionate about delivering exceptional value and experiences. Relationship Builder: Empathetic, trustworthy, and skilled at fostering long-term partnerships. Problem Solver: Strategic thinker who can anticipate challenges and develop creative solutions. Technically Curious: Eager to develop expertise in PortSwigger's products and the broader cybersecurity industry. Self-Starter: Proactive and capable of thriving in a fast-paced, dynamic environment. Why join us? We foster an inclusive and high-performance culture with a focus on work-life balance. We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution. We host regular team events and have fantastic summer and winter parties. You'll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging. We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays). Our working hours are flexible, with core hours from 9am to 4pm We work best when we are together on site

We have a unique opportunity for an incredibly talented and driven Creative Director to join our team in London, taking a leading role in the running of our adidas account globally and growth of the studio. This is a brand new role that's being created to support the Creative Partner in ensuring we maintain the extremely high level of creative and strategic direction as we broaden the studio's creative offering and output. We are looking for someone who can blend highly strategic understanding and cross-channel ideation, with beautiful and progressive narrative, visual direction, detail-orientated execution, agency leadership, project ownership and hands-on creation. It's a senior creative leadership role with a focus on best-in-class creative work, leading the team to deliver the very best output, but also playing a role in managing the studio alongside a team of incredible creatives. Working with our Creative Partner and our wider creative department, you will be responsible for overseeing everything from brand and campaign strategy, creative direction and concept development, copywriting, art direction, global high profile stills + film shoots, campaign post-production, editing and animation, music development, and visual design for adidas across the business. You'll be responsible for growing and mentoring your team of specialists to complement the growing needs of our global adidas clients, covering everything from the adidas by Stella McCartney collection campaigns, hype sneaker drops, innovation comms strategies with a focus on sustainable materials and circularity, to setting the visual language and art direction for their latest top-tier collaborations. Being a CD at CH.S is an end-to-end, top to bottom role, meaning you'll be in the fabric of absolutely everything across the project. That means doing everything from setting the global strategy and creative direction for the next big drop, or presenting creative to the very senior global leadership brand team, all the way down to setting creative deck layouts, checking and approving designs, copy and toolkits to ensure the highest level of creative standard across the board. CH.S is a fast-paced, high output creative environment with an amazing team and a high level of craft and creative expectation. We do a lot, we do it fast, but we have fun doing it. We push boundaries, challenge briefs, work with amazing global talent to create beautiful work, and we truly care about what we do. In order to be able to do the role you'll need to have a strong understanding of Gen Z and Millennial audiences, you'll have an appreciation for healthy & active living, you'll have an affinity for a broad range of creative industries including fashion and streetwear, music, image/film making and you'll possess a lot of current experience delivering global campaigns across social and digital channels. SELECTED CLIENTS We're lucky enough to work with a broad range of inspiring brands in varying sectors including adidas, Stella McCartney, Farfetch, Prada, Polaroid Originals and Diageo. CREATIVE RESPONSIBILITIES Own the creative and strategic direction of all adidas projects, in collaboration with other senior stakeholders and the Creative Partner. Lead by example and immerse yourself within the client's business so you can identify, understand and overcome commercial and internal challenges, inspiring and delivering the best and most progressive work possible, whilst still considering the holistic needs of the brand. Lead and collaborate with strategy & creative teams to develop considered and effective creative approaches based on current cultural insights and a good understanding of the consumer & brand. Be a creative and channel specialist - understand the roles, opportunities and production constraints of different content types across different channels. Run projects and pitches with minimal senior oversight - championing creative direction, intent and creative excellence whilst being aware of commercial pressures including resourcing, budget and profitability. Communicate and champion creative thinking and technical execution to clients throughout each project Oversee project teams to help them deliver their best work. Know when to step in, know when to step back. Own your accounts creatively and commercially, picking up work across the business where needed and be a detail-oriented senior when it comes to approving work. Answer briefs with great work as a solo creative, and a great leader. Get hands-on. Collaborate with the product leads to push briefs and projects through the agency. Understand how to brief craft specialists - designers or directors, for example - to deliver projects against your creative vision. Develop relationships and build a climate of trust, openness and respect. Possess highly advanced communication skills to effectively present a point of view, using logic, empathy, and fact to craft a compelling narrative. Represent CH.S by connecting with new talent, and inspiring the next generation of creatives. Be an excellent strategic and creative partner to our clients. Have fun, create beautiful work, and make a difference. MANAGEMENT RESPONSIBILITIES Accurately scope projects alongside project managers and producers, taking responsibility for delivering on time and within budget. Challenge briefs and strategies where necessary. Understand and contribute to the agency's business objectives, taking responsibility for helping deliver them and progressing the studio and CH.S brand. Understand how individual projects fit into wider strategic and business goals for the agency, and how to prioritise workflows accordingly Play an active role in helping Project Managers, Producers and Senior Leadership manage clients - balancing creative with production realism to set and manage expectations around projects. Be an ambassador for the studio both internally and externally Proactively bring solutions to business problems you identify to the senior management teams, and take responsibility for implementing them Work with the leadership team to develop, assess and implement initiatives that improve the work and culture of the company. REQUIREMENTS & EXPERTISE Fluent in English, both written and spoken. Extensive experience working at an Associate Creative Director or Creative Director level in a similar agency environment. Demonstrated creative success in leading collaborative multi-functional teams. Considerable experience of European and Global projects. Experience developing/leading client relationships. Proven track record generating new business. Exceptional information presentation (visual and written) experience. Experience in, and enthusiasm for, creating 360 campaigns from brief to delivery and beyond. Experience in side-by-side collaboration with Art Direction, Writers, Directors, Editor/ Animators, Design and UX teams and leaders. A strong track record in large-scale project planning, including accurate estimation of team and time. Expertise in Keynote, Adobe Creative Suite and Microsoft Office Full working knowledge of and experience in brand, campaign, social, and digital campaign development. Ability to juggle multiple projects and to delegate work efficiently. Ability to work independently and as a member of a team Excellent typography, layout and design skill. Excellent writing and presentation skills. QUALITIES & CHARACTERISTICS A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients. Understands the big picture and will always balance the needs of our people with the needs of the business. Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables. Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects. A leader who assumes responsibility and enjoys being accountable for their work. Proven ability to creatively solve problems through negotiation, tact and diplomacy. An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards. Highly collaborative and transparent. You're not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together. You are never afraid to speak your mind, and are exceptionally clear when you do. You're empathetic and will ensure that your comments are always fair, considered and respectful. You will bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together SALARY Full-time role starting asap with a competitive salary and benefits package. CH.S is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us

Rentokil Pest Control - Graduate Pest Control Technician Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Graduate Pest Control Technician with Rentokil in New Malden and surrounding Area. Full training provided, no experience necessary. Apply now! We are currently seeking a Graduate Pest Control Technician to join our dedicated team covering New Malden and surrounding area. Successful individuals in this role have included graduates with a science-based, business management or social science degree. If you're looking for a company that prioritises colleague development, this could be the job for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £29,848 per annum. Expected OTE: £34,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top-notch training to support our customers' pest control needs. Graduate Pest Control Technician Role: You will start as a Pest Control Technician, with your initial 6-12 months dedicated to covering a specific geographical area. You'll provide invaluable support to customers by resolving their pest control issues while receiving comprehensive industry-recognised training. Key responsibilities include: Inspecting customer premises for signs of pests and identifying potential risks. Swiftly tackling pest problems by cleaning and removing evidence of pest behaviour. Offering valuable advice to customers on the maintenance and hygiene of their premises. Completing accurate reports after every visit. Providing exceptional customer service and upholding a professional image at all times. During the next 12-36 months, you will have an exciting opportunity to choose your career path from one of the following roles: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality or Tourism. A full UK driving licence. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Our Social Links Website LinkedIn Facebook Instagram Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

A little bit about Parsley Box Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated "Excellent" on TrustPilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery. We are seeking a dynamic and customer-obsessed Contact Centre Manager to lead our contact centre operations and ensure our exceptional service is maintained as we grow. Role Overview The Contact Centre Manager is responsible for leading, developing, and operating our in-house customer service operations in line with customer demand. This is a key leadership role focused on driving excellence in customer interactions, managing a high-performing team, and ensuring every contact leaves a positive brand impression. Key Responsibilities 1) Leadership & Team Management Lead the day-to-day operations of the 25-seat contact centre, open Monday-Saturday 9 am to 6 pm, and Sunday 10 am to 4 pm. Coach and develop team leaders and advisors to deliver outstanding customer support. Foster a culture of empathy, performance, accountability, and continuous improvement. Support team leaders to manage day-to-day issues such as resourcing, shift patterns and attendance. 2) Customer Experience Ensure all customer interactions (inbound and outbound calls, emails, responses to reviews, B2B and Amazon orders) meet or exceed service-level targets and KPIs. Champion the voice of the customer and work cross-functionally to improve customer journeys. Implement best-in-class practices for customer care tailored to our audience's needs. 3) Operational Excellence Monitor, report on, and analyse contact centre metrics ( AHT, ASA, AOV, call quality). Develop and implement efficient processes and scripts to enhance service delivery. Work closely with Tech to ensure systems are aligned with operational needs. Work closely with Marketing and Product teams to support sales campaigns, new product launches, and promotions. Work closely with the third-party warehouse and couriers to ensure orders are delivered within SLA timelines and in good condition. 4) Planning Support customer demand changes through flexible resourcing of the contact centre. Working with the finance team to resource the order forecast. Evaluate and manage third-party vendors as needed. Contribute to budget planning, forecasting, and resource management. Skills and Experience Needed Proven experience as a Contact Centre Manager, Customer Service Manager, or similar leadership role. Excellent leadership, coaching, and people development skills. Strong knowledge of contact centre technology, CRM systems, and performance metrics. Customer-first mindset with a deep understanding of the needs of older people. Data-driven decision-maker who takes action to improve the customer experience. Previous experience in the food, retail, D2C, or health & wellbeing sectors is desirable. Why Join Parsley Box? Be part of a purpose-driven brand making a real difference in people's lives. Collaborative, supportive team culture with flexible working options. Competitive salary and benefits package, including: £42,500 salary 6% company pension contributions (you contribute 5%) Private medical insurance Life insurance at 2x salary 33 days annual leave including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years' service. 2 wellbeing days per year to proactively support your physical and mental wellbeing. 37.5 hours per week (working 5 days per week between the hours of 8.45 am and 6 pm), with flexible working from the Edinburgh office, and working from home up to 2 days a week. Option to purchase additional annual leave, cycle to work and health screening through our salary sacrifice portal. Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee. Employee discount scheme. Funded health screening for over 50s. Employee assistance helpline access for support at challenging times. We're actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please just let us know and we'll happily make any adjustments.

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability. What You'll Do Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment Drive accuracy through completion of all required business directives such as merchandise disposition practices Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl's tools and resources All manager roles at Kohl's are responsible for: Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment and discernment when making decisions; taking appropriate partners as needed Modeling, enforcing and providing direction and guidance to associates Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Monitoring and adjusting resources as the business dictates to support customer needs and workload demands Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results Managing talent, including hiring, training, developing, and supervising Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies and ensuring the safety of associates and customers Other responsibilities as assigned What Skills You Have Required Must be 18 years of age or older Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management Great verbal/written communication and interpersonal skills Excellent decision-making and problem-solving skills to make quick decisions Strong people management skills and ability to develop talent Flexible availability, including days, nights, weekends and holidays Preferred Experience working in a retail environment, preferably in a managerial position College degree OR equivalent combination of education and 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section. Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 9 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards. Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff.Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.