Weekly hours: 35 hours per week. Plus 6 Saturdays per year to conduct audits/training/to be on-call (paid in addition to salary).
Closing Date: 2nd September at 12 pm (we may close the role earlier if a successful appointment is made before this date)
Annual leave: 30 days + 8 public holidays
Location: Covent Garden, London. Some national and international travel is possible.
To Apply: Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to .
Purpose of the role:
The primary purpose of this role is to manage all aspects of the test day staff lifecycle to ensure high standards of recruitment, training, scheduling, and compliance across our exam centers.
PRINCIPAL RESPONSIBILITIES
- Responsible for managing the lifecycle of test day staff: Oversee recruitment, onboarding, training, and scheduling of test day staff. Manage staff payments and maintain updated training records.
- Compliance and Audits: Ensure adherence to exam board compliance procedures and facilitate audits.
- Performance Monitoring: Monitor and review staff performance, provide feedback, and manage performance-related issues with professionalism and empathy.
- Relationship Management: Maintain strong relationships with colleagues, stakeholders, and customers. Serve as the primary liaison for support staff, ensuring clear communication and compliance with exam protocols.
- General Administration: Develop/maintain systems to enhance exam administration processes. Dealing with Cambridge/British Council/OET with regard to matters relating to staff management. Maintaining an up-to-date knowledge of exams information / changes / requirements through the IELTS intranet / OET / Cambridge and any other exams in our portfolio.
Additional Duties:
- Participate in training as necessary to stay updated on exams administrative practices and manage other related duties to support the smooth operation of the Exams Department.
- Carry out any other duties that may be necessary for the smooth running of the Exams Department.
Person Specification:
- Experienced in staff supervision and training, both formally and informally.
- Familiar with international work environments.
- Excellent organizational, time management, and attention to detail.
- Skilled in developing systems and processes.
- Strong interpersonal and communication abilities.
- Proficient in using various IT packages and handling numerical and financial data.
- Capable of making effective decisions under pressure.
- Able to prioritize tasks and work flexibly as part of a team.
- Committed to the best interests of staff, candidates, and the test center.
- Skilled in conflict mediation, promoting team harmony and productivity.
- Able to work effectively with diverse teams, respecting varied backgrounds and perspectives.
- Experience in exam administration is beneficial but not essential; general management and coordination skills are prioritized.
What we can offer:
- 30 days of annual leave + 8 Bank Holidays
- Fun and friendly working environment
- Free language training for IH courses
- Perks at work
- 20% off all food and drink at the onsite Café
- Health Cash Plan
- Pension
- EAP by Bupa
- Cycle to work scheme
Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company's recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London's Values:
Ethical, Inclusive, Innovative, Passionate, Professional
We are always happy to help you. Contact our team who can speak many languages.