Automotive Service Advisor

• Main Dealer based in Ashford, Kent

• 30k Basic Salary + Bonus

• Hours: Monday to Friday 8am-6pm/ 7.30am-5pm - No Weekends!

• Well established family-owned dealer group with a fantastic reputation across Kent

Monday Matters Recruitment is proud to partner with a well-established main dealership in Ashford Kent, as they seek to expand their team with a talented Service Advisor.

Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.

Service Advisor Responsibilities:

• Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.

• Receive and manage customer service requests from initial contact through to completion.

• Schedule service appointments and manage the workflow in the service department.

• Update customers on the status of their vehicles and any recommended service work.

• Prepare and present estimates for service work, ensuring transparency and clarity for customers.

• Handle customer inquiries and resolve any concerns, fostering a positive customer experience.

• Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.

• Maintain accurate records of customer interactions and service work performed in the dealership's system.

Skills & Experience Required:

• Proven experience as a Service Advisor in the automotive industry.

• Strong understanding of vehicle service processes and requirements.

• Excellent communication and interpersonal skills, with a customer-focused approach.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Exceptional organizational skills and attention to detail.

• Proficient in using service management systems and Microsoft Office suite.

• A valid driving license is preferred.

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.