Service Delivery Manager - Oracle Applications & Infrastructure

Remote - United Kingdom

Job Title: Service Delivery Manager - Oracle Applications & Infrastructure

Hours: Full time (40-hours per week)

Location: Remote

Reports to: Head of IT & Support

Department: Managed Services & Support

We are seeking a skilled Service Delivery Manager (SDM) with strong experience in managing Oracle applications and infrastructure services. The SDM will be responsible for ensuring the efficient delivery of IT services, maintaining high levels of customer satisfaction, and managing relationships with stakeholders and vendors. This role demands a blend of technical knowledge and operational expertise, with a focus on Oracle E-Business Suite (EBS), Oracle Cloud, and underlying infrastructure.

Enigen is a multi-award-winning Oracle Partner, delivering solutions across Oracle applications and technology with 16 years experience in the UK market. We focus on tangible outcomes for our clients, bringing the best of Oracle together. We're looking for an outstanding candidate to join our team. You can expect to be welcomed into a culture of innovation, agility and teamwork with a group that are known for their excellence in delivery and happy customers.

Key responsibilities include:

• Own the end-to-end service delivery for Oracle applications and related infrastructure.
• Manage day-to-day operations, ensuring service levels (SLAs/OLAs) are met.
• Act as the primary point of contact for stakeholders regarding Oracle service performance.
• Collaborate with internal teams and external partners to deliver high-quality, stable, and secure Oracle environments.
• Lead incident, problem, and change management processes within the Oracle services domain.
• Conduct root cause analysis and drive continuous service improvement initiatives.
• Oversee patching, upgrades, and maintenance of Oracle applications and infrastructure.
• Ensure compliance with IT governance and security policies.
• Produce and present service reports and metrics to leadership and stakeholders.
• Manage vendor relationships related to Oracle support, licensing, and hosting/cloud services.
• Support project delivery teams to ensure smooth transition to support (service acceptance).
• Drive innovation and spot opportunities for client improvement across their estate.

The list of key responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. Travel should be expected as part of this role.

• 5+ years of experience in IT service delivery or IT operations.
• Strong hands-on experience with Oracle E-Business Suite, Oracle Cloud Infrastructure (OCI), and/or Oracle Fusion Applications.
• Proven ability to manage and support complex Oracle environments (on-prem and/or cloud).
• Familiarity with infrastructure components supporting Oracle systems
• Experience with ITIL practices, preferably ITIL-certified.
• Demonstrated experience managing third-party vendors and support teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications:

• ITIL v4 Certification
• Oracle certifications (e.g., Oracle Cloud Infrastructure Foundations Associate, Oracle DBA, or Oracle Apps DBA)
• Experience with hybrid cloud environments
• Experience in regulated industries (e.g., finance, healthcare)

What We Offer:

• Exposure to a variety of projects and stakeholders across the business
• Ongoing training and career development opportunities
• A collaborative and supportive team culture
• Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave

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We are open to this role being based either in a hybrid format, with 3 days a week at our Colchester office if you are within commuting distance, or fully remote within the UK. Please let us know your preference Select value

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Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment.

Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.