About ZAVA
We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.
The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.
It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We're here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.
About the role
Join ZAVA as a Product Manager to help enhance our patient experience and optimise our internal operations through effective internal tools. You'll work closely with product, engineering, and operational teams to improve the user journey for our patients and empower our internal teams with efficient tools. This role offers the opportunity to directly impact how our patients interact with ZAVA while also streamlining critical internal processes.
We're looking for someone passionate about MedTech innovation who can contribute to a compelling product vision, identify opportunities, and support decisions with data and insights. You'll champion a Patient-led approach to strategy, serving as a voice for our patients within the business, while also understanding the needs of internal users.
As a product expert, you'll engage in discussions with key internal stakeholders, influencing colleagues to align with your product approach and methodologies. Your ability to collaborate and build relationships will be key in driving ZAVA's product improvements for both patients and internal Clinical users.
This is a hands-on role where you'll contribute to strategic thinking about opportunities, as well as tactical execution, including breaking down epics for development and working closely with Engineering Leads. You'll become a key contributor to ZAVA's patient-facing tools and internal systems, understanding your product set intimately.
Key Accountabilities
What you'll be doing
As a Product Manager, you'll be pivotal in shaping ZAVA's patient experience and improving internal efficiencies. Here's how you'll make an impact:
Contribute to Product Strategy: Partner with the Head of Product and other team members to contribute to the product strategy for patient experience and internal tools. You'll help develop roadmaps that balance patient needs with internal operational requirements.
Drive Cross-Functional Collaboration: Build strong, collaborative relationships across clinical, marketing, technology, and commercial teams. You'll identify new opportunities, solve complex challenges, and ensure strategic alignment on priorities across the business.
Champion Patient & User-Centricity: Utilise research and data to uncover actionable insights. You'll ensure every decision prioritises an exceptional patient experience, while also advocating for user needs within our internal tools.
Execute Product Development: Skillfully contribute to the execution of product initiatives, balancing business outcomes, customer needs, and technical considerations in every decision.
Promote Best Practices: Support best practices in product discovery, development, and agile delivery. You'll contribute to transparency, accountability, and data-driven decision-making, enhancing ZAVA's product culture.
Technical skills & experience
Nice to have, but not at all essential
Personal qualities
Benefits from the day you join:
33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
️ Free access to Wellness Cloud, advice, counselling, and corporate discounts
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working (role dependent)
MacBook Pro (role dependent)
Flexible bank holidays - take the ones that matter the most to you.
Additional benefits following the probation period:
£500 training budget per year
️Vitality Private Health Insurance + Vitality discounts inc headspace membership
Healthcare cash back plan through SimplyHealth
️ Company sabbatical after 2 years
Opportunity to work from overseas for 2 months each year (role dependent)
Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.