Brand Manager

Brand Manager

Location: Wellingborough

Salary: Up to £40k DOE

Overview:

We're seeking a proactive and relationship-driven Brand Manager to strengthen customer engagement through tailored marketing support. This role is focused on helping clients grow by leveraging a full suite of marketing tools - from lead generation to co-branded content - rather than just selling products. You'll act as the link between customers and internal teams, ensuring our partners gain real value from our brand.

Key Responsibilities:

• Build and maintain strong customer relationships to drive loyalty and growth
• Help clients maximize marketing tools including brochures, POS material, digital assets, and partner benefits
• Deliver training and support on systems and resources
• Tailor marketing solutions to suit individual client needs
• Manage updates, campaigns, and available collateral
• Identify content opportunities (e.g. case studies, photography) for joint marketing use
• Report on customer interactions and ensure internal follow-up
• Maintain and update the marketing portal
• Monitor engagement and track marketing impact
• Feed customer insights into ongoing improvements
• Adjust tone and approach for B2B and B2C audiences

What We're Looking For:

• Strong relationship-building and communication skills
• Background in marketing, customer success, or account management
• Organised, proactive, and results-oriented
• Comfortable with basic data analysis and reporting
• Confident presenting to varied audiences
• Collaborative mindset, with ability to work cross-functionally