loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Regional Operations Manager to assist with the daily operational duties nationwide. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Regional Operations Manager, you will be responsible for assisting the Operations Manager & Operations Director in leading a team of Branch Managers nationwide.
Why come and work with us
You'll be part of a company that values innovation and alternative thinking
We invest in and value personal development
You'll be part of an audaciously ambitious and growing company
You'll be working alongside great people
Your responsibilities will include
Train and develop Branch Managers in local offices and support their personal development
Train and support Branch Managers in local offices with complaint handling
Understand and implement company processes to ensure the Tenant and Landlord experience is exceptional
Audit and support all things asset management and lettings portfolio performance company wide
Support the compliance management team to ensure the business and portfolios remains compliant
Introducing and educating new legislation requirements and HMO licencing to internal and external stakeholders when required
Support Branch Managers with Utility Management
Manage all Marketing aspects alongside Marketing Manager
Implement and manage the company KPIs and review on a monthly basis with the Operations Manager
We're looking for
Excellent organisational skills
Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders
The ability to/proven track record of working remotely across a branch/retail network.
Support in the recruitment process and decision making.
Ability to grow a lettings business.
ARLA Qualified to level 3 minimum
Experience & knowledge of the Property & Lettings Industry
Experience in dealing with high end stakeholders and educating on investments
Experience & knowledge in nationwide property markets
Self-motivated and ability to work on own initiative
Ability to prioritise workload and work to deadlines
Flexible and adaptable in approach to work
Details
Hours of work: 9am till 5.30pm Monday to Friday
Competitive Salary: Dependent on Experience
Driving licence required and personal car preferred