Business Analyst

Business Analyst

Location: London SE1

Office-based

Competitive salary dependent on experience. Company performance-related profit share, healthcare insurance & wellbeing benefits.

An exciting newly created opportunity for a confident, talented individual with a product mindset to use their skills to help conceptualise, scope, deliver and embed the next generation of Liv-ex digital products

Liv-ex is the global marketplace for the wine trade, with over 600 members worldwide. We offer business services that span trading, data, logistics and automation technology to a diverse group of wine businesses from ambitious start-ups to established merchants.

Our goal is to make fine wine trading more transparent, efficient and safe for the benefit of our members and the market as a whole.

We are hard-working, committed yet informal, energetic and action oriented.

Founded in 2000, Liv-ex has grown to serve a growing number of merchant members with a broadening range of services. We help clients and other stakeholders to better understand the fine wine market and identify opportunities to profit.

Summary Purpose

We are looking for a smart, enthusiastic candidate to join our award-winning Digital Product team as a Business Analyst. You will be working across the business to scope, create and improve features across Liv-ex systems to better serve the global fine wine market. You will work in partnership with one of our Product Managers and through collaboration with a wide range of functional stakeholders, customers and our software engineering teams, take innovative ideas all the way from concept through to delivery and beyond, end to end.

In addition we are about to embark on an ambitious company wide ERP transformation project which will redefine the way we work and how we service our customer base. If you are ambitious and looking to develop into a first class product professional and would like to work in the team at the heart of Liv-ex, then the opportunities a growing business can offer in relation to responsibility and your wider personal development make this a great fit for you.

Responsibilities

• Support the Product Manager, helping to design and deliver new trading, logistics and finance system
• Support and enable the Product Manager to design and deliver a new trading, logistics and finance system for the business over the next 2 years
• Source, document and deliver business requirements across the entire product lifecycle, from initial discovery through to launch and benefit realisation
• Understand and record high level business requirements, converting concepts and ideas into high-quality documentation
• Build and manage productive stakeholder relationships at all levels of the business
• Manage day to day Product operations including testing, release delivery, training and internal team support
• Develop, maintain and help prioritise a backlog of user stories for future implementation
• Review and provide feedback on completed projects, demonstrating value and sharing your team s success stories with others in the business
• Troubleshooting for customers and production systems when required
• Sustaining a close working relationship with our software engineering teams, collaborating regularly to write and groom stories and ensure the end result meets stakeholder needs.
• Develop a partnership with Product Marketing to ensure the voice of the customer is heard and communicated back to them effectively

Knowledge, Skills and Experience

Essential

• Minimum 2 years of experience working as a Business Analyst or Process Analyst on complex end to end projects in a tech-enabled business
• A desire to deliver great products with the needs of the customer at their heart
• The ability to break down complex ideas into easily digestible chunks
• A track record of being able to articulate technical pieces of work & describe their business value to a mix of stakeholder
• Experience writing high-quality documentation in a professional setting
• A driven, team player, with an approachable and inquisitive attitude
• Strong communication skills, with the ability to listen and translate concepts into requirements and deliver high quality solutions and results for the business
• Intellectually astute. Able to challenge constructively. Professionally mature, confident without being arrogant, able to arbitrate effectively and challenge the status quo to get to the best answer for the business
• Logical, organised and efficient with excellent attention to detail
• Tenacious and resilient to see ideas through to completion and overcome complex challenges
• Ability to handle multiple competing priorities and work in a constantly evolving environment

Desirable

• Experience of working on ERP, Finance and/or Logistics Systems implementation projects
• Previous experience with Jira, SQL, UI/UX development or web technologies
• Quantitative skills to support our drive to data-driven decision making
• Previous experience working in an agile environment
• Knowledge of the wine sector and a passion for wine

To apply, please send a copy of your CV with a cover letter to outline why you are interested in this opportunity to our HR team at (url removed).