Deputy Branch Manager - Belfast

NWCare is a leading provider in domiciliary care, supporting the community for over 50 years. We are now recruiting a Deputy Branch Manager for our busy Belfast branch. Please note: This role requires an Enhanced AccessNI certificate.

The role of the Deputy Manager is to support the Registered Manager, Area Service Managers, and NWCare personnel.

DUTIES AND RESPONSIBILITIES

1. Management of all aspects of company activity within agreed policies and procedures.
2. Ensure a quality of service to all Service Users.
3. Ensure that all standards of the Regulation and Quality Improvement Authority are met.
4. Manage the location and allocated area(s) in conjunction with the duties of an ASM.
5. Assist with rota management and the daily management of each area and location.
6. Hold the on-call phone on a rota basis.
7. Work within GDPR legislation.

OTHER DUTIES

• Hold regular reviews and negotiations with care managers for all packages of care to be delivered.
• Hold regular reviews and negotiations with Trust contracts departments.
• Participate in user group forums to stay informed of changing trends in care delivery.
• Encourage the development of Area Service Managers to support company growth.
• Establish and maintain dialogue with key personnel in local NHS Trusts.
• Ensure company PMMR and compliance thresholds are met.

PERSONNEL AND TRAINING

• Motivate and direct staff in their duties.
• Adhere to policies related to Industrial Relations, Employee Relations, and Personnel Practices.
• Regularly appraise and assess staff performance.
• Identify training and development needs and ensure appropriate training is provided.
• Implement effective recruitment to meet performance standards.
• Collaborate with Human Resources on personnel matters.
• Ensure effective induction for new staff members.

The successful applicant should be flexible and willing to work across different locations as needed.

This role includes ASM and duty manager responsibilities.

Qualifications and Training

QCF Level 3 or above in Health and Social Care.

12 months' experience in Domiciliary Care at Area Service Manager level or above.

Registration

NISCC registration completed at training, if not already registered.

Requirements

Enhanced AccessNI.

Right to work in the UK.

Availability to hold the on-call phone on a rota basis.

Experience

Managerial experience in a domiciliary care agency.

Education

Minimum of QCF Level 5 in Health and Social Care.

Additional Information

You must have the right to work in the UK and provide a share code if applicable.

NWCare is committed to equal opportunity and does not discriminate on grounds of gender, sexual orientation, religious belief, political opinion, marital status, age, or disability.

About NWCare

NWCare is part of the North West Healthcare Group. Visit other group member sites for more information.