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Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Gallagher is currently recruiting for a Broking Placement Manager to join our Public Sector & Education broking team. In this role,you will be responsible for implementing Gallagher's placement strategy for new and existing business. Your main focus will be on building strong relationships with underwriters and carriers in the market, in order to negotiate the most favourable terms. As part of our Public Sector & Education Broking team, you will play a crucial role in supporting the business and ensuring excellent market relationships are established and maintained. How you'll make an impact As Broker Placement Manager, you will help advise and coordinate broking strategy with account handlers and account executives, as well as leading negotiations with insurers to secure placement solutions which enable us to both win and retain clients. Work with our new business producers to best position our prospective opportunities with insurers, improving our success rate by enhancing our market position tactically. Working with and supporting the Regional Broking Director. Establishing and cultivating insurer relationships within the region and evaluating their performance and service delivery. Engage with insurers to help manage identified pipeline opportunities for them. Build a network of internal and external contacts through effective relationship management. Act as a conduit for feedback to furnish your division with relevant market insight and help manage insurer service issues where necessary. Reporting through the Regional Broking Director. Ability to travel within region to increase the visibility of the placement team within the Public Sector & Education branches. About You Previous experience as a Placement Broker is desirable. Experienced in Property, Liability and Fleet insurance packages. Happy to consider a new business focused Account handler/Broker/Underwriter with relevant experience. Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent. Worked to targets within a regulated, measurable framework and achieved SLA's. Risk aware in handling customer information. Able to recognise potential risk and seek advice when required. Highly accurate with a strong attention to detail. Proficient in Acturis. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Deputy Head of FP&A Reference number: JR248287 Location: Hybrid working - home and our office near London Bridge Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : London Lower 7 Salary: £84,000 - £94,000 We are looking for a Deputy Head of FP&A to join our team. Role summary As Deputy Head of FP&A, you will act as a trusted, autonomous leader within the Finance function, reporting directly into the Group Head of FP&A and Business Partnering. As the Deputy Head of FP&A, you will: Coordinate the annual budgeting process, quarterly re-forecasts and rolling three-year planning cycle. Develop, maintain and standardise driver-based financial models and forecasting templates. Facilitate the migration of Excel-based reports onto OneStream and PowerBI. Act as a senior finance business partner, working with commercial directors to validate assumptions and model inputs. Your independent stewardship of FP&A processes will enable the Group Head of FP&A and Business Partnering to focus on high-level strategy and executive engagement across the Group, confident that the financial underpinnings are rigorously managed and continuously improved. This is an excellent opportunity for someone who may be currently managing an FP&A function or serving as an FP&A Manager with full ownership of budgeting, forecasting and reporting cycles, who is looking to expand their skills and build their career with an industry leader. A detailed job description can be viewed here . If the link does not work for you, please copy and paste the following URL into your web browser: What you'll bring to the role Qualified accountant with at least three years of post-qualification experience. 3-5 years' hands-on FP&A experience, demonstrating end-to-end ownership of budget, forecast and management reporting processes. Advanced Excel proficiency (Power Query/Power Pivot, dynamic arrays) and a proven track record of automating models and templates. Strong financial modelling skills (ie scenario planning, automated P&L/BS/cash-flow forecasts, revenue schedules, profitability by product or client). Experience coordinating month-end and quarter-end reporting cycles, with the ability to draft concise variance commentary for senior stakeholders. Excellent communication skills-able to translate complex numbers into clear, actionable insights for non-finance partners. Prior exposure to process improvement and end-to-end automation. A keen interest in financial technology and innovative modelling techniques (e.g., AI applications). Experience building reports or layouts in OneStream or other integrated FP&A systems (Anaplan, Hyperion, Smartview) and extracting data into Excel. What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here . Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 8th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Additional Application Information Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS). Our Suitability of Ex-offenders Policy is available on the careers page of our website . Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team . Disability Confident Scheme As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! Job Description Key Responsibilities: Ensure accurate and rigorous accounting in compliance with both Romanian and international accounting standards Monitor and implement effective internal control procedures Manage the monthly closing process and review results in collaboration with the EE Finance Team Prepare and report monthly financial results (P&L, Balance Sheet, KPIs) Oversee the supplier invoicing process: from invoice reception to payment validation, including document checks, resolving discrepancies, and supplier balance confirmations Manage the customer invoicing process: calculations, invoice issuance, supporting annexes, correspondence, debt collection follow-up, and balance confirmations Collaborate with the external accounting company: provide documentation, verify reports, implement Accor Group rules and new legal requirements, review accruals, provisions, fixed assetsand maintain third-party relationships Support the annual audit process by coordinating with the audit company and external accountants to gather and verify all required documentation Prepare various internal reports for Accor Group departments Assist in the preparation of the Transfer Pricing File Participate in the implementation of new Accor Group projects, changes, and procedures Prepare documentation and reports for internal Group Accounting Controls Contribute to the continuous improvement of accounting and reporting processes within the team and across the organization Qualifications Qualifications and Requirements: University degree in Accounting, Finance, or a related economic field Minimum 5 years of experience in accounting or finance roles, with proven responsibilities in monthly closings, financial reporting, and audit support Strong knowledge of Romanian accounting and tax regulations (OMFP, Fiscal Code) Familiarity with International Financial Reporting Standards (IFRS) Previous experience working with an external accounting firm (e.g., Mazars, PwC, KPMG) is a strong asset Advanced Excel skills and experience with ERP systems (SAP, Navision, Oracle); familiarity with OneStream is a plus Solid understanding of financial statements (P&L, Balance Sheet, KPIs) and ability to interpret results Experience in managing or supporting annual audit processes , including preparation of necessary documentation Ability to coordinate and supervise complex accounting processes with attention to detail and accuracy Strong organizational and analytical skills , able to prioritize and manage multiple deadlines Excellent communication and collaboration skills , both with internal teams and external partners (suppliers, clients, consultants) Fluent in English (written and spoken) - essential for working in an international environment Additional Information What we offer Unique opportunity to develop your career with worldwide Augmented Hospitality leaders Package of benefits and perks of working for Accor, including discounts for hotels worldwide, private medical healthcare Workation: Up to 12 days a year to be linked with your vacations, and work from anywhere in Europe ! Work in a multi-national team Hybrid way of working (3days in the office + 2days at home) Talent development opportunities Corporate Social Responsibility activities

Business Support London, England Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role The Team Lead, EMEA Customer Operations will support the Client & Account Services Manager, EMEA & APAC in the delivery of a central first-line Client Service and Operational Support to our EMEA clients. As Team Lead, this individual will act in a senior capacity to ensure participants, trading operations, technical onboarding and MiFID II requirements are met. Additionally, the Lead will focus on trading system functionalities, global trading protocols, client satisfaction, client account services, automation and individual and team development. How You'll Help Take Us There Perform general day-to-day support (1st Line) of EMEA trading venues Participant system functionality support: Trade support related issues - Booking, Price Calculations, STP and FIX related queries Additional user setups & permission changes for previously on boarded participants Platform Post-Trade queries e.g., PII - in line with MiFID II, Allocations and Fund accounts Support production inquiries/test trades New platform release and sanity checks Act as oversight for EMEA Client Due Diligence workflow Work with key stakeholders across the business to ensure CDD policy is adhered to Monitor and report against relevant KPIs Ensure that tooling (Loopio) is maintained, and documents remain current Work with the Client & Account Services Manager, EMEA & APAC to undertake analysis and strategic planning to ensure the team is sufficiently trained in all areas and able to perform their daily tasks efficiently and with low error rate Oversee the end-to-end Dealer/Client onboarding configuration process efficiently Act as an escalation point, resolving client issues efficiently while maintaining strong relationships with internal/external stakeholders Working closely with revenue generating teams, Relationship Management / Sales, understanding SRM client's requirements and demands Working closely with other Operational teams, escalating appropriately whilst ensuring client is managed effectively throughout Ensure effective procedures and help guides are in place for the necessary departmental processes Continually work toward a greater level of automation within Customer Operations; ensure initiatives are raised using the correct process and logged accordingly Undertake individual projects and represent Customer Operations in respect to client-facing impacts Collaborate with senior management, sharing insights, client feedback, and recommendations for service improvements What We're Looking For 4+ years' experience within a financial services firm, with client facing and management exposure Knowledge of MarketAxess, e-trading platforms and the fixed income trade life cycle preferred Comprehensive understanding of the regulatory landscape, with specific experience within MiFID II Proficient excel skills, with exposure to Macro/VBA Excellent communication skills with the ability to articulate concisely to Senior Management, and client base Excellent interpersonal skills, with the ability to influence internal and external stakeholders at all levels of seniority Excellent analytical skills and critical thinking abilities, proven ability to prioritise projects, innovative thinking, and a client-focused approach Must be proficient in Excel, and PowerPoint Ability to work both independently and as a team member Self-starter and tenacious; ability to motivate others Adequate management of priorities in multi-task environment English as a requisite, other languages advantageous What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success - it's how we got to where we are and how we'll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.

Financial Reporting Manager Hypergrowth Cleantech Scale-up 12 Month FTC London The Business Harmonic are excited to be working with an extremely high growth Cleantech scale-up in their search for a Financial Reporting Manager to join the team on a 12 month fixed-term basis. The business has developed a cutting-edge device for reducing fuel consumption in the transportation industry. They are the only business to have proven their technology in the space and have the revenue growth to reflect their market dominance. They have grown revenue from £2m in 2019 to over £60m now with limited external investment. The company culture is incredibly high performing but friendly. Everyone is working towards a common goal and there are no huge egos in the room. They remain in a hybrid working model. The Role Reporting directly to the Financial Controller (but working closely with the VP Finance, CFO and other departments), the Financial Reporting Manager will oversee the day-to-day accounting operations, including treasury, tax, and managing the Accounts Assistant. They will lead both the Dutch group audit and the UK audit, including preparing the statutory financial statements. The role involves handling regular, calendar-driven tasks that a qualified accountant would typically manage in a small, well-rounded finance team. Responsibilities: Lead month-end accounting processes including balance sheet preparation, journal postings, and reconciliation of key accounts. Oversee daily and weekly cash management activities, including cashflow forecasting and investment tracking. Act as the finance lead for the company's foreign entity, working with local accountants to review monthly reports, manage funding, and oversee compliance. Support the preparation of tax filings and submissions, including VAT returns, R&D tax credit claims, and corporation tax. Maintain oversight of accounts payable processes, including reviewing payment runs, bank reconciliations, and supplier data. Assist with governance and administrative tasks, such as company secretarial filings, pricing updates, and managing corporate cards. Manage the full statutory audit process for both UK and Dutch entities, including preparing financial statements, coordinating with auditors, and responding to queries. Contribute to ad hoc finance projects and provide support to senior finance leadership as required. What we need to see: Qualified Accountant (ACCA, CIMA, ACA or equivalent) Experience with NetSuite accounting software (highly desired) Intermediate Excel skills for report building and analysis Strong communication and influencing skills Confident holding people to account and implementing change where needed A team player who will be working with the wider business and the rest of Finance Pro-active, entrepreneurial 'can do' attitude with exceptional attention to detail Inquisitive to learn and develop Location: Central London Salary: £80,000 - £90,000 Start date: September At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview As a Senior Compensation Analyst, you will play a pivotal role in supporting the Compensation Director in managing and delivering compensation activities within the UK and EMEA broking division, as well as global projects. This role requires a strategic thinker who can navigate complex compensation structures and provide insightful analysis to drive decision-making. You will be responsible for ensuring that our compensation programmes are competitive, compliant, and aligned with Gallagher's business objectives. Your expertise will be crucial in shaping compensation strategies that attract, retain, and motivate top talent across the organisation. You will collaborate closely with internal stakeholders, including HR, Finance, Risk, Legal, and divisional business leadership teams up to the C-suite, to ensure seamless integration and execution of compensation initiatives. Additionally, you will have the opportunity to lead and contribute to various reward projects, enhancing your professional growth and impact within the company. How you'll make an impact Annual Pay Review Cycle: Contribute to the end-to-end delivery of the annual pay review process, including project management, stakeholder engagement, data preparation, process governance, colleague communication, and post-process review. UK RemCo Support: Assist in preparing proposals and papers for the Remuneration Committee, including recommendation formulation, analysis, market research, and interaction with external advisors. Incentives and Bonus Management: Oversee incentive & bonus plans across the global population, ensuring regulatory compliance and governance controls. Salary and Allowances Oversight: Ensure effective governance and controls for salary and allowance-based pay activities, adhering to global statutory requirements. LTIP and Equity Plans Management: Handle annual long-term incentive, deferred compensation, and share-based plans, including communication, vesting, and participant training. Benchmarking: Oversee annual pay survey submissions and support ad-hoc benchmarking requirements, ensuring managers have effective pay survey data and insights. Pay Reporting: Manage UK mandatory gender pay reporting and develop other reporting areas, including ethnicity and EU pay directive requirements. Merger and Acquisition Activity: Drive compensation-related processes for corporate acquisitions, including due diligence and integration of acquired populations. Data Analysis and Presentation: Analyse business data to understand impacts on compensation programmes and present reviews and recommendations to management. Training and Programme Rollouts: Develop and distribute training materials for compensation programme rollouts. Reward Projects: Lead or contribute to UK/EMEA/Global projects as required. About You Senior Reward professional with a proven record in managing compensation activity within an international financial services organisation. University graduate with a strong academic background; CIPD qualification preferred. Advanced proficiency in Microsoft Excel and experience with HR systems, including Oracle. Desirable knowledge and experience in international reward management, RemCo process support, bonus and incentive scheme management, financial services pay regulation compliance, merger and acquisition reward processes, pay and tax legislation, benchmarking, and pay equity analysis. Strong relationship-building skills and impeccable attention to detail. Ability to manage workloads and meet deadlines. Comfort in presenting to senior leadership. Flexibility in supporting ad-hoc requests. Capability to work independently and collaboratively. Must have right to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Are you keen to work somewhere that's stimulating and friendly and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Complaints Manager to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office once a week as needed, fostering a dynamic and supportive environment. Supported by (and reporting to) the Head of Compliance, you'll be joining a friendly legal and compliance team who believe that a strong culture of compliance goes beyond adhering to rules and regulations and must be integrated with everything we do. How we conduct ourselves is as critical to Inshur's success as making the best products available to our customers. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints and disputes using industry best practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics like NPS and CSAT. General Responsibilities Continuously review and refine processes to drive efficiency and improve complaints oversight. Embed a culture of accountability and learning to mitigate recurring issues. Report on complaints trends and recommend improvements to leadership. Coach and develop stakeholders, ensuring alignment with complaint-handling standards. Contribute insights to projects and initiatives to support good customer outcomes. The position provides challenging and rewarding opportunities to support a variety of business partners and to be involved in various aspects of the business. We'd love to hear from you if you have these essentials to thrive in the role; Relevant experience: Proven ability to work independently in a complaints role within an FCA-regulated business, building processess and workflows that hande personal or commercial lines insurance products such as Motor, Breakdown, Medical, or Business insurance. Deep working knowledge: of all insurance-related areas and claims operations. Detailed understanding: of Dispute Resolution (DISP) and other regulatory rules e.g. Data Protection/Vulnerable customers and experience of working closely with external regulators, ideally including the Financial Ombudsman Service. Collaborative: Excellent communication skills, with the ability to empathetically and professionally deal with customers who have had a reason to complain Support performence: coaching customer service and claims teams to improve performance against KPIs. these additional skills that could set you apart Experience of corporate risk and compliance requirements: in a business scenario with particular reference to insurance start-ups and or digital verticals or Knowledge of and interest in the insurtech environment A continual learner: you want to know all there is about the industry, customers, other teams, and marketing best practices Succinct and engaging: able to translate technical concepts into easy-to-understand language, or the ability to identify and recommend solutions to improve processes and operational practice. Adapts: well to constant change and is able to see the bigger picture, yet understand the details. You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy in a fast-paced environment where change happens quickly. Are solutions-focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: Prefer a more structured, slow-moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. First Interview: 60-minute video call with the Head of Compliance & one other relevant senior employees to delve into the role, including technical questions and an opportunity for you to ask questions. Case Study: A brief take-home task followed by a 45-60 minute in-person interview with the Head of Compliance, Director of Insurance UK, and People Partner to review the case study and assess team fit. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre-existing conditions Life insurance at 3x your salary 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing allowance to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor and top of the range kit. About Us INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers. Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. Backed by some of the most forward thinking VC's including Viola Growth , JVP , Munich Re , Viola Fintech , MTech Capital , Antler , and MS&AD , we have secured over $70 million in funding as well as the acquisition of US MGA & Broker American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. As a global team of around 250 people based across the US, UK, and the Netherlands, we value: Generosity, inclusivity, open-mindedness, and diversity Delivering great results and learning in the open Freedom to make long-term, high-impact decisions The wellbeing of our teammates and the people around us And Enjoying the ride! Equal opportunities At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin . click apply for full job details

The Tax Reporting Director will have direct / indirect management responsibility for two individuals: Tax Reporting Manager and Senior Tax Analyst. This role will also be responsible for: Leading, reviewing and providing final sign off on the year-end and interim tax reporting deliverables under IFRS, ensuring accuracy, compliance, and timely delivery of all tax-related information. This process is heavily supported by the Tax Reporting Manager and the tax team. Acting as a subject matter expert on technical tax accounting and global tax transparency initiatives. Providing IAS 12 compliant tax accounting advice to the Group Tax team and wider finance / treasury teams on technical areas such as accounting for FX within OCI, deferred tax on business combinations and share based payments. Overseeing the effective tax rate (ETR) analysis / forecasting and supporting internal/external reporting requirements along with the Tax Reporting Manager. Spearhead process improvements within the interim and year end tax reporting processes to reduce the amount of time spent on immaterial countries and automating as much as possible. Leading and supervising on cash tax reporting along with the Tax Reporting Manager. Requirements: Qualifications Chartered Tax Adviser or qualified accountant who has trained in tax Skills & Experience A minimum of 15 years experience in corporate tax with significant tax accounting and reporting experience. Strong preference for industry experience. Excellent understanding of IFRS, tax accounting principles under IAS 12 and IFRIC 23. US GAAP experience is also beneficial. SOX experience is required. Solid understanding of country by country reporting rules. Solid understanding of the Pillar 2 rules. Solid understanding of international tax issues. Strong excel skills and being able to work with large amounts of data to create reports for analysis Experience of working for a large FTSE business with international operations and groups of companies Experience with using AI / technology to manipulate data and to find efficiencies and automation opportunities within current processes. Benefits: Competitive salary and bonus scheme Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to () if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.