Ecommerce Assistant

Ecommerce Assistant, 30,000 - 35,000 depending on experience, Haywards Heath, 37.5 hours per week Monday to Friday, Permanent, 24 days holiday plus bank holidays, private healthcare, pension, and additional benefits.

The Role

Working within a fast-growing ecommerce business in the luxury interiors and lifestyle sector, this role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience.

Website Maintenance & Optimisation

• Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with the merchandising plan.
• Conduct daily and weekly site checks, ensuring accuracy in product inventory, imagery, navigation, SEO metadata, and merchandising.
• Support the execution of site updates, including product launches, promotions, and campaign activations.
• Coordinate with third party development teams to troubleshoot and resolve website issues promptly. Writing and responding to tickets and providing internal updates to key stakeholders. Including monthly issue reporting and management.
• Manage A/B testing initiatives aimed at improving site usability and conversion rates.

Content & Merchandising

• Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site.
• Visually merchandise product categories based on performance data, customer insights, and seasonal trends.
• Own the search and merch platform including rule creation and implementation.
• Collaborate closely with the product and marketing team to ensure timely and accurate product changes or updates.
• Work with the paid marketing team to ensure paid channels are aligned to trading plan with a tailored landing page strategy.

Performance Analysis & Reporting

• Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement.
• Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights.

Customer Experience

• Work closely with Customer Service teams to identify and resolve user experience issues, aiming to enhance customer satisfaction and engagement.
• Plan and optimise customer feedback plan to improve the site.

Requirements

The ideal candidate will be organised and detail-focused, with a minimum of 2 years' experience working on the backend of an ecommerce website. Strong analytical skills and a collaborative mindset are essential. Experience with Google Analytics and content management systems is highly desirable, as is the ability to adapt quickly in a fast-paced environment. This role could suit someone who has worked as a Digital Marketing Assistant, Ecommerce Executive, or Web Content Assistant.

Company Information

This business is a well-established, independent ecommerce brand known for its beautifully designed interiors and furniture products. With a performance-driven but supportive culture, the team is described as "hungry but humble." The company places a strong emphasis on growth, customer experience, and product quality, all underpinned by a creative and thoughtful approach.

Package

• 30,000 - 35,000 depending on experience
• 37.5 hours per week, Monday to Friday
• Office based in Haywards Heath with potential for one day WFH
• 24 days holiday plus bank holidays
• Flexitime
• Private Health Plan
• Company pension scheme
• Employee discount
• Training budget and personal development programme
• Paid charity/volunteer day
• Fitness credits
• Birthday vouchers
• Company events

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.