Marketing Account Manager

Marketing Account Manager
Location: Birmingham (Hybrid)
Salary: 35,000 - 45,000 (dependent on experience)
4.5-Day Working Week Performance Bonus Benefits

On behalf of our client, a growing and ambitious Birmingham-based marketing agency, we are looking for a Marketing Account Manager to join their team. This is a hybrid, client-facing role ideal for someone with strong digital marketing experience, excellent relationship management skills, and a strategic mindset.

The agency works with a broad range of clients across performance marketing, ecommerce, content, SEO, and paid media. You'll play a key role in managing day-to-day client relationships and delivering high-impact marketing strategies that drive measurable growth.

The Role
As Account Manager, you'll lead on client communication, project delivery, and account strategy. You will be responsible for managing ongoing marketing retainers and ensuring all work is delivered on time, to brief, and in alignment with client goals.

Key Responsibilities

• Client Relationship Management
• Act as the strategic lead and main point of contact for your clients
• Build and maintain trusted, long-term relationships
• Develop account strategies that align with client objectives
• Coordinate regular check-ins, reporting, and quarterly reviews
• Identify opportunities for growth, upsell, and cross-sell across service lines
• Support the leadership team with client retention and business development activities

Project & Retainer Management

• Manage the execution of always-on marketing campaigns across PPC, SEO, email, content, and paid media
• Coordinate internal resources to ensure high-quality, timely delivery
• Ensure all marketing activity aligns with client strategy and delivers ROI
• Monitor service levels to maintain efficiency and profitability

Performance Reporting & Insights

• Create and present regular performance reports
• Provide strategic insights and recommendations based on data
• Lead client meetings to discuss performance and refine campaign direction
• Address complex challenges, escalating when necessary

Innovation & Internal Collaboration

• Stay informed on industry developments, emerging tools, and digital trends
• Work closely with Account Directors and the Marketing Director to support client strategy
• Collaborate with internal delivery teams across all marketing disciplines
• Mentor junior team members and contribute to internal knowledge sharing

About You

• 3+ years of experience in a digital marketing or agency environment
• A strong understanding of performance marketing principles
• Excellent communication and client relationship skills
• Strategic thinker with strong project and time management abilities
• Confident analysing data and using it to inform decisions
• Experience in ecommerce (preferred)
• Comfortable writing or editing marketing copy when required

Benefits

• Competitive salary ( 35,000 - 45,000 DOE)
• 4.5-day working week
• Hybrid working model (Birmingham office)
• Performance bonus
• Regular training, mentoring, and development
• Collaborative and inclusive team culture
• Wellbeing support and team social

If you're interested - please apply now!