IT Operations Administrator

Introduction:

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 24,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.

Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.

Position Overview:

We are seeking a highly motivated and organized individual to join our IT team as an IT Operations Administrator. This role requires technical support expertise, understanding of ITSM processes and projects to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a understanding of IT Operations within a large enterprise, a passion for problem-solving, and excellent communication and organisational skills.

Travel may be required to other UK sites.

Main accountabilities:

IT Operations Administrator

• Provide day-to-day technical support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain operating systems, software applications, and security policies where required.
• Monitor system performance and identify areas for improvement.
• Create and document IT policies and procedures.

• Assist in the planning, execution, and monitoring of IT projects.
• Maintain project documentation, including project plans, schedules, and reports.
• Track project progress and support identification of risks and issues.
• Coordinate with stakeholders to ensure project deliverables are met on time.
• Support project management methodologies and best practices.
• Supporting IT operational budget requirements

Required Skills:

• 1-2 years of experience in a technical support role.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation.
• Understanding of Operating Systems (i.e. Android, iOS, Windows)
• Knowledge of ITSM platforms (ServiceNow)
• Experienced using Project Management platforms (Jira, Confluence, Project)
• Strong skills required within Microsoft Excel.
• Must be able to obtain SC status.

Desired Skills:

• Experience with specific operating systems (e.g. macOS, Linux).
• Experience with common IT applications (e.g., Microsoft Office Suite, email clients).
• Knowledge of ITIL framework.
• Experience in ISO27001 and Cyber Essentials processes