Job Title: Mobile Gas Engineer Location: London Reporting to: Account Manager Package includes: company van, fuel card, full new set of tools, life assurance, payment of Gas Certificate reaccreditation, on call allowance and further training opportunities. Minimum Qualifications: Applicant must have domestic and commercial Gas Safe qualifications. Key Purpose of the Job Role In conjunction with the Account Manager, deliver an effective maintenance and reactive service while working as part of a dedicated multi-skilled team to deliver the appropriate service level. Key Responsibilities: Deliver PPM and Reactive maintenance services to up to 70 sites across London. Ensure that the appropriate risk assessments are completed, and any required control measures are in place prior to carrying out tasks. Adopt a flexible approach and assist the team to achieve its goals. Ensure that the team, sub-contractors, and any third parties are kept in a safe environment. Maintain and update records, drawings, data sheets, circuit charts, pipe work routes, etc., and return them to your supervisor. Observe the estate and report to your supervisor/Helpdesk any areas that require action. Be prepared to work outside your core discipline (subject to training/supervision) to aid overall efficiency. Conduct out-of-hours call-out cover. Ensure adherence to Pareto policies and procedures in all areas of personal responsibility. Take all reasonable precautions to ensure health and safety is not affected by your activities. Undertake all types of plumbing/mechanical repairs and installation work (including ancillaries) to the required standard and in line with any documentation provided. Record all completed maintenance works through the appropriate equipment, systems, and documentation as required by the Company Management System. Supervise and direct subcontractors in the delivery of Reactive and PPM tasking where appropriate. Carry out functions in an organised and logical manner with a flexible 'can do' approach. Work as part of a team to deliver an efficient and effective service to clients, customers, and stakeholders. Perform other duties as reasonably required by the Line Manager or other Senior Managers. Qualifications Essential: Domestic Gas Safe accreditation Commercial Gas Safe accreditation Desirable: Unvented hot water systems Water Regulations Part L Building Regulations Testing and purging commercial installation pipe work exceeding 1m3 in volume, up to 16 bar operating pressure natural gas & 2 bar LPG Building Management Systems (BMS)/controls Steam boilers and pressurised systems Authorised Person (AP) in a mechanical discipline Experience and Knowledge Essential: Extensive post-qualification experience in chosen discipline, predominantly in the commercial/industrial field. Ability to work under pressure and think on their feet as the only on-site mechanical engineer. Desirable: Experience in public-focused organizations, BMS/building environmental control systems. Ability to maintain acceptable productivity levels by effectively dealing with problems as they arise and minimizing 'wastage'. Flexible and positive response to enforced changes to plans and programmes.
Jul 04, 2025
Full time
Job Title: Mobile Gas Engineer Location: London Reporting to: Account Manager Package includes: company van, fuel card, full new set of tools, life assurance, payment of Gas Certificate reaccreditation, on call allowance and further training opportunities. Minimum Qualifications: Applicant must have domestic and commercial Gas Safe qualifications. Key Purpose of the Job Role In conjunction with the Account Manager, deliver an effective maintenance and reactive service while working as part of a dedicated multi-skilled team to deliver the appropriate service level. Key Responsibilities: Deliver PPM and Reactive maintenance services to up to 70 sites across London. Ensure that the appropriate risk assessments are completed, and any required control measures are in place prior to carrying out tasks. Adopt a flexible approach and assist the team to achieve its goals. Ensure that the team, sub-contractors, and any third parties are kept in a safe environment. Maintain and update records, drawings, data sheets, circuit charts, pipe work routes, etc., and return them to your supervisor. Observe the estate and report to your supervisor/Helpdesk any areas that require action. Be prepared to work outside your core discipline (subject to training/supervision) to aid overall efficiency. Conduct out-of-hours call-out cover. Ensure adherence to Pareto policies and procedures in all areas of personal responsibility. Take all reasonable precautions to ensure health and safety is not affected by your activities. Undertake all types of plumbing/mechanical repairs and installation work (including ancillaries) to the required standard and in line with any documentation provided. Record all completed maintenance works through the appropriate equipment, systems, and documentation as required by the Company Management System. Supervise and direct subcontractors in the delivery of Reactive and PPM tasking where appropriate. Carry out functions in an organised and logical manner with a flexible 'can do' approach. Work as part of a team to deliver an efficient and effective service to clients, customers, and stakeholders. Perform other duties as reasonably required by the Line Manager or other Senior Managers. Qualifications Essential: Domestic Gas Safe accreditation Commercial Gas Safe accreditation Desirable: Unvented hot water systems Water Regulations Part L Building Regulations Testing and purging commercial installation pipe work exceeding 1m3 in volume, up to 16 bar operating pressure natural gas & 2 bar LPG Building Management Systems (BMS)/controls Steam boilers and pressurised systems Authorised Person (AP) in a mechanical discipline Experience and Knowledge Essential: Extensive post-qualification experience in chosen discipline, predominantly in the commercial/industrial field. Ability to work under pressure and think on their feet as the only on-site mechanical engineer. Desirable: Experience in public-focused organizations, BMS/building environmental control systems. Ability to maintain acceptable productivity levels by effectively dealing with problems as they arise and minimizing 'wastage'. Flexible and positive response to enforced changes to plans and programmes.
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
Jul 02, 2025
Full time
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
Senior Data Scientist - Product Analytics London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You'll partner with product teams to help them identify important questions and answer those questions with data You'll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities You'll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products and our business. You'll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research You'll build and automate actionable models and dashboards You'll craft data stories and share your findings and recommendations across R&D and the broader company You'll drive and shape core RAD foundations and help us improve how the RAD org operates What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions Excellent SQL skills and experience of applying analytical and statistical approaches to problem solving Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision Excellent communication skills (technical and non-technical) and a focus on driving impact Strong growth mindset and sense of ownership. Innate passion and curiosity Experience with a scientific computing language (such as R or Python) Experience with BI/Visualization tools like Tableau, Superset and Looker Experience with data modeling and ETL pipelines Experience working with product teams Experience leveraging AI tools to boost efficiency and creativity across the data science workflow - from ideation and coding to analysis and communication We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What type of Visa/work permit do you have? (If applicable) Do you have at least 3 years of Product or GTM analytics experience? Select Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Jun 27, 2025
Full time
Senior Data Scientist - Product Analytics London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you. Data Scientists in RAD partner with teams across R&D to help Intercom make sense of our users, our products and our business, using metrics and data. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily. What will I be doing? You'll partner with product teams to help them identify important questions and answer those questions with data You'll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities You'll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products and our business. You'll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research You'll build and automate actionable models and dashboards You'll craft data stories and share your findings and recommendations across R&D and the broader company You'll drive and shape core RAD foundations and help us improve how the RAD org operates What skills do I need? 5 + years experience working with data to solve problems and drive evidence-based decisions Excellent SQL skills and experience of applying analytical and statistical approaches to problem solving Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision Excellent communication skills (technical and non-technical) and a focus on driving impact Strong growth mindset and sense of ownership. Innate passion and curiosity Experience with a scientific computing language (such as R or Python) Experience with BI/Visualization tools like Tableau, Superset and Looker Experience with data modeling and ETL pipelines Experience working with product teams Experience leveraging AI tools to boost efficiency and creativity across the data science workflow - from ideation and coding to analysis and communication We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What type of Visa/work permit do you have? (If applicable) Do you have at least 3 years of Product or GTM analytics experience? Select Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Jun 17, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. Compensation & Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. High craft culture: Join a team that obsesses over details-see our Design Principles . Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Jun 16, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. Compensation & Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. High craft culture: Join a team that obsesses over details-see our Design Principles . Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom. Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile How did you hear about this job? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) Please email me about future job openings Select Do you have Monetization Design experience? Select Which B2B Saas company/companies do you have experience in? What excites you about working on pricing and monetization strategies in Intercoms Growth Design team?
Jun 15, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Product Designer, you'll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isn't about incremental tweaks-it's about reimagining how Intercom's products grow and retain users through elegant, principled design. You'll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs. Key responsibilities: Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns). Translate data insights into intuitive, visually compelling experiences. Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences. Build prototypes to validate hypotheses rapidly, balancing speed with craft. Collaborate with cross-functional teams to define growth roadmaps. Champion a culture of experimentation while maintaining Intercom's high craft design ethos. What skills do I need? Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences). Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. We'll want to see raw Figma files, not just polished decks. Strategic partnership: Ability to articulate how design decisions directly impact business outcomes. Systems thinking: Experience working with complex products and extending design systems at scale. Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution. Strong communication: Able to provide strong rationale behind your design work and provide others good feedback. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary, equity and bonuses in a fast-growing company We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Interview Process Informal intro call (30 mins): Chat with our hiring team about your aspirations. Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design. On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom. Why design at Intercom? Ownership: Ship work that directly impacts 25,000+ businesses globally. Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities. Legacy meets momentum: Help redefine Intercom's next design era while building on our storied Product and Design heritage. Apply Now If you're ready to blend analytical rigor with pixel-perfect execution, we want to hear from you. Share your portfolio (including password-protected work if needed) and a note about what excites you about growth design at Intercom. P.S. Not sure you meet all requirements? We value mindset over checkboxes-apply anyway. Intercom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile How did you hear about this job? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) Please email me about future job openings Select Do you have Monetization Design experience? Select Which B2B Saas company/companies do you have experience in? What excites you about working on pricing and monetization strategies in Intercoms Growth Design team?
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Jun 14, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Central London. The suitable candidate will handle incoming calls and queries ensuring that 5 service is delivered at all times. Key responsibilities: Logging and creating new jobs on the CAFM System Assigning the appropriate engineer or team member Communicating with the client and keeping them updated Invoice Management Producing reports Communicating with Stakeholders Delivering 5 service at all tmes The ideal candidate will have minimum 2 years within a Facilities Administration position/ Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to priortise your work. Our client is offering a salary up to £32,000 per annum plus other benefits which includes career development opportunities.
Mar 07, 2025
Full time
Our client, a national Facilities Management organisation, are currently on the search for a Facilities Administrator to join the dynamic onsite team at one of their key accounts in Central London. The suitable candidate will handle incoming calls and queries ensuring that 5 service is delivered at all times. Key responsibilities: Logging and creating new jobs on the CAFM System Assigning the appropriate engineer or team member Communicating with the client and keeping them updated Invoice Management Producing reports Communicating with Stakeholders Delivering 5 service at all tmes The ideal candidate will have minimum 2 years within a Facilities Administration position/ Facilities Helpdesk team. Due to the nature of the position, you will have strong communication skills and be able to priortise your work. Our client is offering a salary up to £32,000 per annum plus other benefits which includes career development opportunities.
Your new company Our client are a leading, continually growing facilities management company providing FM services to corporate office environments for a variety of clients in London & around the UK. Due to growth and contract wins, they are hiring a Multi Skilled Maintenance Engineer (Electrical bias) for a prestigious account at their corporate office in Central London. Your new role As a Maintenance Engineer, you will be based on-site with the client at their corporate office in London. You will undertake all PPM and reactive works as assigned by the helpdesk ensuring compliance with all statutory requirements. To support in developing, maintaining and executing an annual PPM planner in line with contractual requirements. The individual will be able to respond to electrical, mechanical and plumbing reactive requests as required with a view to reducing subcontractor costs. Key duties will include: To undertake PPM works in line with SFG 20 and ACOP's as delegated by the Helpdesk or line manager/Site supervisor. To respond to reactive work requests promptly in line with agreed KPI response times. To undertake statutory testing duties as delegated and complete all works as per ACOP's and British Standards To report all job closures in real time and provide well-written factual and professional reports to the customer. To risk assess all works and complete all tasks safely and professionally at all times and encourage others to work safely and responsibly. Working in a client-facing role and communicating with them effectively. What you'll need to succeed To succeed in this role you will require relevant experience in a multi-skilled maintenance role within a commercial environment, ideally within a corporate office. You will also require: Relevant qualifications (Level 3 NVQ Electrical as a minimum) Experience with PPMs in commercial plant rooms Ability to fault find and carry out reactive maintenance works Strong communication skills Experience with BMS and IT systems What you'll get in return When successful in securing this role you will receive a permanent contract with a well-established, successful FM provider for a corporate office account at an impressive office in London. You will also receive: Up to 45,000 salary (depending on experience and qualifications) Opportunities for overtime at weekends 25 days leave + bank holidays Opportunity for progression in a growing organisation Various other benefits (company pension scheme etc.) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 06, 2025
Full time
Your new company Our client are a leading, continually growing facilities management company providing FM services to corporate office environments for a variety of clients in London & around the UK. Due to growth and contract wins, they are hiring a Multi Skilled Maintenance Engineer (Electrical bias) for a prestigious account at their corporate office in Central London. Your new role As a Maintenance Engineer, you will be based on-site with the client at their corporate office in London. You will undertake all PPM and reactive works as assigned by the helpdesk ensuring compliance with all statutory requirements. To support in developing, maintaining and executing an annual PPM planner in line with contractual requirements. The individual will be able to respond to electrical, mechanical and plumbing reactive requests as required with a view to reducing subcontractor costs. Key duties will include: To undertake PPM works in line with SFG 20 and ACOP's as delegated by the Helpdesk or line manager/Site supervisor. To respond to reactive work requests promptly in line with agreed KPI response times. To undertake statutory testing duties as delegated and complete all works as per ACOP's and British Standards To report all job closures in real time and provide well-written factual and professional reports to the customer. To risk assess all works and complete all tasks safely and professionally at all times and encourage others to work safely and responsibly. Working in a client-facing role and communicating with them effectively. What you'll need to succeed To succeed in this role you will require relevant experience in a multi-skilled maintenance role within a commercial environment, ideally within a corporate office. You will also require: Relevant qualifications (Level 3 NVQ Electrical as a minimum) Experience with PPMs in commercial plant rooms Ability to fault find and carry out reactive maintenance works Strong communication skills Experience with BMS and IT systems What you'll get in return When successful in securing this role you will receive a permanent contract with a well-established, successful FM provider for a corporate office account at an impressive office in London. You will also receive: Up to 45,000 salary (depending on experience and qualifications) Opportunities for overtime at weekends 25 days leave + bank holidays Opportunity for progression in a growing organisation Various other benefits (company pension scheme etc.) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Requisition ID: R Category: Engineering Location: London, London, United Kingdom Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: Any (United States of America) Travel Required: Yes, 75% of the Time Positions Available: 1 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! We are looking for you to join our team as a Field Engineer Level 2 in support of our NIS-SD Field Engineering team for deployment to overseas locations. Additionally, you may support the depot team in San Diego, CA both in the lab and supporting ad-hoc exercises requested by the customer. What You'll get to Do: Have an opportunity to travel to sustained operational locations overseas and develop your technical expertise across the engineering spectrum. Be part of our field engineering team that operates and maintains complex tactical communication systems worldwide. You'll also get to: Support preflight system tests and configuration Perform preventative and corrective maintenance B-kits and C-kits Troubleshoot Hardware/Software issues Analyze DERG data, MISREP reports, and ATOs. Analyze DX files for NGIS - Send Northrop Grumman updates and metrics. Be responsible for System Administration and Account Management Perform network troubleshooting Perform COMSEC Key Management Develop procedures and generate reports. Work closely with the Active Duty/Government customer and collaborate with internal Northrop Grumman engineering teams Maintain a maintenance database to track defects, corrective actions, and status. Provide 24 / 7 Helpdesk Support for Airborne/Ground Crew. Extended travel up to 75% to overseas duty locations. This position may be filled as an Associate Field Engineer or Field Engineer. Basic Qualifications: Associate's in Science Degree with 4 years' experience or Bachelor's in Science Degree with 2 year's experience ; an additional 4 year's experience may be considered in lieu of a Bachelor's Degree. Experience with operating Military radios or communications systems and general radio knowledge. Must be willing and able to travel up to 75% and multi-month overseas deployments. US Citizenship required and must have a current active Secret security clearance Preferred Qualifications: Knowledge of Link-16, VMF, SADL, SAT-J and/or JREAP Experience with operating; ARC-210, SADL, MIDS JTRS DoD 8570 IAT Level II or greater (CCNA Security, Security+ CE, GICSP, GSEC, SSCP, Linux +) Network Certification (CCNA/CCNP) Experience with military aircraft operations Familiar with JSIG security controls Broad experience with the operation, integration, configuration, and maintenance of military communications systems, networks, radios, and general RF knowledge Experience with commercial and military interfaces to include RS-232, RS-485, and MIL- STD-1553. Strong analytical and troubleshooting skills and the ability to read electrical drawings and schematics. Experience with RF/electronic test equipment, electrical soldering, and mil-standard connectors. Strong technical and operational knowledge of military tactical data links (Link 16, JREAP-A, JREAP-C), network fundamentals (IP subnetting, VLANs, TCP/IP, UDP, basic switching and routing, tunneling, encryption), radios operations (load, program, and troubleshoot), RF theory, and aircraft navigation (GPS, INS) and power distribution systems. Experience handling COMSEC materials, following security guidance/procedures, and operating the Simple Key Loader (SKL). Salary Range: $67,200 - $100,800 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Mar 06, 2025
Full time
Requisition ID: R Category: Engineering Location: London, London, United Kingdom Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: Any (United States of America) Travel Required: Yes, 75% of the Time Positions Available: 1 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! We are looking for you to join our team as a Field Engineer Level 2 in support of our NIS-SD Field Engineering team for deployment to overseas locations. Additionally, you may support the depot team in San Diego, CA both in the lab and supporting ad-hoc exercises requested by the customer. What You'll get to Do: Have an opportunity to travel to sustained operational locations overseas and develop your technical expertise across the engineering spectrum. Be part of our field engineering team that operates and maintains complex tactical communication systems worldwide. You'll also get to: Support preflight system tests and configuration Perform preventative and corrective maintenance B-kits and C-kits Troubleshoot Hardware/Software issues Analyze DERG data, MISREP reports, and ATOs. Analyze DX files for NGIS - Send Northrop Grumman updates and metrics. Be responsible for System Administration and Account Management Perform network troubleshooting Perform COMSEC Key Management Develop procedures and generate reports. Work closely with the Active Duty/Government customer and collaborate with internal Northrop Grumman engineering teams Maintain a maintenance database to track defects, corrective actions, and status. Provide 24 / 7 Helpdesk Support for Airborne/Ground Crew. Extended travel up to 75% to overseas duty locations. This position may be filled as an Associate Field Engineer or Field Engineer. Basic Qualifications: Associate's in Science Degree with 4 years' experience or Bachelor's in Science Degree with 2 year's experience ; an additional 4 year's experience may be considered in lieu of a Bachelor's Degree. Experience with operating Military radios or communications systems and general radio knowledge. Must be willing and able to travel up to 75% and multi-month overseas deployments. US Citizenship required and must have a current active Secret security clearance Preferred Qualifications: Knowledge of Link-16, VMF, SADL, SAT-J and/or JREAP Experience with operating; ARC-210, SADL, MIDS JTRS DoD 8570 IAT Level II or greater (CCNA Security, Security+ CE, GICSP, GSEC, SSCP, Linux +) Network Certification (CCNA/CCNP) Experience with military aircraft operations Familiar with JSIG security controls Broad experience with the operation, integration, configuration, and maintenance of military communications systems, networks, radios, and general RF knowledge Experience with commercial and military interfaces to include RS-232, RS-485, and MIL- STD-1553. Strong analytical and troubleshooting skills and the ability to read electrical drawings and schematics. Experience with RF/electronic test equipment, electrical soldering, and mil-standard connectors. Strong technical and operational knowledge of military tactical data links (Link 16, JREAP-A, JREAP-C), network fundamentals (IP subnetting, VLANs, TCP/IP, UDP, basic switching and routing, tunneling, encryption), radios operations (load, program, and troubleshoot), RF theory, and aircraft navigation (GPS, INS) and power distribution systems. Experience handling COMSEC materials, following security guidance/procedures, and operating the Simple Key Loader (SKL). Salary Range: $67,200 - $100,800 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Job Title: Mobile Gas Engineer Location: London Reporting to: Account Manager Package includes: company van, fuel card, full new set of tools, life assurance, payment of Gas Certificate reaccreditation, on call allowance and further training opportunities. Minimum Qualifications: Applicant must have domestic and commercial Gas Safe qualifications. Key Purpose of the Job Role In conjunction with the Account Manager, deliver an effective maintenance and reactive service while working as part of a dedicated multi-skilled team to deliver the appropriate service level. Key Responsibilities: Deliver PPM and Reactive maintenance services to up to 70 sites across London. Ensure that the appropriate risk assessments are completed, and any required control measures are in place prior to carrying out tasks. Adopt a flexible approach and assist the team to achieve its goals. Ensure that the team, sub-contractors, and any third parties are kept in a safe environment. Maintain and update records, drawings, data sheets, circuit charts, pipe work routes, etc., and return them to your supervisor. Observe the estate and report to your supervisor/Helpdesk any areas that require action. Be prepared to work outside your core discipline (subject to training/supervision) to aid overall efficiency. Conduct out-of-hours call-out cover. Ensure adherence to Pareto policies and procedures in all areas of personal responsibility. Take all reasonable precautions to ensure health and safety is not affected by your activities. Undertake all types of plumbing/mechanical repairs and installation work (including ancillaries) to the required standard and in line with any documentation provided. Record all completed maintenance works through the appropriate equipment, systems, and documentation as required by the Company Management System. Supervise and direct subcontractors in the delivery of Reactive and PPM tasking where appropriate. Carry out functions in an organised and logical manner with a flexible 'can do' approach. Work as part of a team to deliver an efficient and effective service to clients, customers, and stakeholders. Perform other duties as reasonably required by the Line Manager or other Senior Managers. Qualifications Essential: Domestic Gas Safe accreditation Commercial Gas Safe accreditation Desirable: Unvented hot water systems Water Regulations Part L Building Regulations Testing and purging commercial installation pipe work exceeding 1m3 in volume, up to 16 bar operating pressure natural gas & 2 bar LPG Building Management Systems (BMS)/controls Steam boilers and pressurised systems Authorised Person (AP) in a mechanical discipline Experience and Knowledge Essential: Extensive post-qualification experience in chosen discipline, predominantly in the commercial/industrial field. Ability to work under pressure and think on their feet as the only on-site mechanical engineer. Desirable: Experience in public-focused organizations, BMS/building environmental control systems. Ability to maintain acceptable productivity levels by effectively dealing with problems as they arise and minimizing 'wastage'. Flexible and positive response to enforced changes to plans and programmes.
Feb 21, 2025
Full time
Job Title: Mobile Gas Engineer Location: London Reporting to: Account Manager Package includes: company van, fuel card, full new set of tools, life assurance, payment of Gas Certificate reaccreditation, on call allowance and further training opportunities. Minimum Qualifications: Applicant must have domestic and commercial Gas Safe qualifications. Key Purpose of the Job Role In conjunction with the Account Manager, deliver an effective maintenance and reactive service while working as part of a dedicated multi-skilled team to deliver the appropriate service level. Key Responsibilities: Deliver PPM and Reactive maintenance services to up to 70 sites across London. Ensure that the appropriate risk assessments are completed, and any required control measures are in place prior to carrying out tasks. Adopt a flexible approach and assist the team to achieve its goals. Ensure that the team, sub-contractors, and any third parties are kept in a safe environment. Maintain and update records, drawings, data sheets, circuit charts, pipe work routes, etc., and return them to your supervisor. Observe the estate and report to your supervisor/Helpdesk any areas that require action. Be prepared to work outside your core discipline (subject to training/supervision) to aid overall efficiency. Conduct out-of-hours call-out cover. Ensure adherence to Pareto policies and procedures in all areas of personal responsibility. Take all reasonable precautions to ensure health and safety is not affected by your activities. Undertake all types of plumbing/mechanical repairs and installation work (including ancillaries) to the required standard and in line with any documentation provided. Record all completed maintenance works through the appropriate equipment, systems, and documentation as required by the Company Management System. Supervise and direct subcontractors in the delivery of Reactive and PPM tasking where appropriate. Carry out functions in an organised and logical manner with a flexible 'can do' approach. Work as part of a team to deliver an efficient and effective service to clients, customers, and stakeholders. Perform other duties as reasonably required by the Line Manager or other Senior Managers. Qualifications Essential: Domestic Gas Safe accreditation Commercial Gas Safe accreditation Desirable: Unvented hot water systems Water Regulations Part L Building Regulations Testing and purging commercial installation pipe work exceeding 1m3 in volume, up to 16 bar operating pressure natural gas & 2 bar LPG Building Management Systems (BMS)/controls Steam boilers and pressurised systems Authorised Person (AP) in a mechanical discipline Experience and Knowledge Essential: Extensive post-qualification experience in chosen discipline, predominantly in the commercial/industrial field. Ability to work under pressure and think on their feet as the only on-site mechanical engineer. Desirable: Experience in public-focused organizations, BMS/building environmental control systems. Ability to maintain acceptable productivity levels by effectively dealing with problems as they arise and minimizing 'wastage'. Flexible and positive response to enforced changes to plans and programmes.
Job Title: Reactive Helpdesk Coordinator Location: London Salary: 28k Working Hours: Monday - Friday Overview: As a Reactive Helpdesk Coordinator, you will be the first point of contact for service requests, ensuring jobs are assigned and completed within SLA time frames. This role requires strong organisational skills and a commitment to delivering high-quality service within a Hard Facilities Management contract. Key Responsibilities: Serve as the initial contact for service requests via phone and email. Use Sytems to manage job assignments and ensure timely completion. Dispatch calls to engineers or subcontractors based on skills, location, and service requirements. Prioritise urgent tasks and coordinate resources to address immediate needs. Support coordination between operatives and subcontractors for efficient service delivery. Attend training and health & safety courses as required. Skills and Attributes: Excellent planning, organisation, and prioritisation skills. Strong communication skills with a professional telephone manner. Enthusiastic and eager to learn and adapt to new challenges. This role is ideal for someone proactive, well-organised, and focused on delivering exceptional service in a fast-paced environment. If this role is right for you apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 17, 2025
Full time
Job Title: Reactive Helpdesk Coordinator Location: London Salary: 28k Working Hours: Monday - Friday Overview: As a Reactive Helpdesk Coordinator, you will be the first point of contact for service requests, ensuring jobs are assigned and completed within SLA time frames. This role requires strong organisational skills and a commitment to delivering high-quality service within a Hard Facilities Management contract. Key Responsibilities: Serve as the initial contact for service requests via phone and email. Use Sytems to manage job assignments and ensure timely completion. Dispatch calls to engineers or subcontractors based on skills, location, and service requirements. Prioritise urgent tasks and coordinate resources to address immediate needs. Support coordination between operatives and subcontractors for efficient service delivery. Attend training and health & safety courses as required. Skills and Attributes: Excellent planning, organisation, and prioritisation skills. Strong communication skills with a professional telephone manner. Enthusiastic and eager to learn and adapt to new challenges. This role is ideal for someone proactive, well-organised, and focused on delivering exceptional service in a fast-paced environment. If this role is right for you apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. A secondary purpose is to provide internal desktop support to all staff. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. Key Responsibilities of a 3rd Line Support Engineer DEMS/Software Support Act as the escalation point of contact for all reported issues or queries (via telephone or email) relating to DEMS, troubleshooting and resolving complex issues. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service level agreements. Provide training and rollout support on DEMS internally and externally as required. Providing remote and where necessary on-site installation and upgrade of DEMS systems to the customer. Internal Desktop Support Providing desktop and server support. Undertaking small-to-medium sized IT projects as required d then and managing the project to meet objectives. Setting up and configuring new laptops and desktops, installing authorised software. IT Lead Responsibilities Managing third party software applications Managing third party IT suppliers in the execution of IT Support. Providing a base line monitoring Blueprint / Typical profile of systems deployed. Working collaboratively with Senior Third Line support to assist and undertake installs for cloud systems. Key Competencies of a 3rd Line Support Engineer Technical Skills Windows Servers (setup and maintenance). Active Directory. Maintain and configure laptops, desktops and mobile devices. Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP). MS Exchange. MS SQL experience. Knowledge/experience of Azure Portal Software installs and upgrades. Professional/Personal Skills Reliable self-starter that is service driven that enjoys getting the job done. Can undertake small/medium projects. Has good documentation and communications skills. Ability to work out of hours if required Police vetting will be a requirement for this role. Benefits Private Medical Insurance Birthday Off Purchase up to an additional 5 days of holiday. Employee Assistance Programme We aim to finish work at 2pm on Fridays. Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson
Feb 13, 2025
Full time
The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. A secondary purpose is to provide internal desktop support to all staff. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. Key Responsibilities of a 3rd Line Support Engineer DEMS/Software Support Act as the escalation point of contact for all reported issues or queries (via telephone or email) relating to DEMS, troubleshooting and resolving complex issues. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service level agreements. Provide training and rollout support on DEMS internally and externally as required. Providing remote and where necessary on-site installation and upgrade of DEMS systems to the customer. Internal Desktop Support Providing desktop and server support. Undertaking small-to-medium sized IT projects as required d then and managing the project to meet objectives. Setting up and configuring new laptops and desktops, installing authorised software. IT Lead Responsibilities Managing third party software applications Managing third party IT suppliers in the execution of IT Support. Providing a base line monitoring Blueprint / Typical profile of systems deployed. Working collaboratively with Senior Third Line support to assist and undertake installs for cloud systems. Key Competencies of a 3rd Line Support Engineer Technical Skills Windows Servers (setup and maintenance). Active Directory. Maintain and configure laptops, desktops and mobile devices. Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP). MS Exchange. MS SQL experience. Knowledge/experience of Azure Portal Software installs and upgrades. Professional/Personal Skills Reliable self-starter that is service driven that enjoys getting the job done. Can undertake small/medium projects. Has good documentation and communications skills. Ability to work out of hours if required Police vetting will be a requirement for this role. Benefits Private Medical Insurance Birthday Off Purchase up to an additional 5 days of holiday. Employee Assistance Programme We aim to finish work at 2pm on Fridays. Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Mobile Electrical Bias Engineer to join our team in London. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes
Jan 29, 2025
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Mobile Electrical Bias Engineer to join our team in London. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes
An excellent opportunity has arisen for a Regional Facilities Manager to join one of the UK's leading FM companies working around the London / Kent region. This Regional Facilities Manager (RFM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your supervisors, technicians, and clients, ensuring good working relationships are maintained and built upon. The RFM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports. Key Accountabilities: Safety To ensure all maintenance services are delivered in line with agreed SLA's, meeting all statutory and legislative requirements. To ensure that all activity compiles with all activities comply with Health and Safety Policies and processes Health & Safety Policies. People To ensure company policies and practises are followed and delivered consistently. To recruit, coach and motivate to ensure people performance is optimised. Provide support, coaching and guidance to all direct reports. Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all communications and ways of working. Ensure under performance against KPI's is understood and action plans are in place to drive improvement. Support the Divisional Operations Manager on all technical, people and FM process issues. Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested. Ensure all Supervisor's and Technician's overtime sheets and expenses are completed accurately and approved on time. Excellence Review MI for your area ensuring delivery of key customer KPI's/SLA's. Service Regularly communicate with the customer on all FM activity within agreed SLA's. Audit FM documentation and ensure action plans are in place for any non-compliance issues. Ensure that all sites are covered on a 24/7 basis to deliver both reactive and planned maintenance. Represent the company in a professional manner developing a good working relationship with internal and external colleagues. Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance. Complete specified reports and compliance documentation resolving issues as and when they arise. Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA's, escalating where necessary to the appropriate management level. Ensure that all jobs are logged and closed down, only when completed using the CAFM system. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Integrity To manage all budgets within target and to optimise the best value and where possible the lowest cost, without compromising service. Other To undertake any other reasonable duties and/or responsibilities as may be required. Financial Responsibilities: The AMM is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority. The AMM is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer, whilst supporting the development of capital plans and projects jointly with the customer and designated Manager. People Responsibilities: The RFM is responsible for the direct line management of the Area Site Technicians Supervisors. Recruit and induct colleagues within the team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to. Train, develop and appraise direct reports to ensure effective leadership and motivation of own teams. Carry out reviews of any legal training requirements to ensure compliance across the estate. Ensure all direct reports are validated and delivering all aspects of their role. Ensure Technician training is up to date and compliant within defined standards. To manage the team's conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required. Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum. Recognised technical background with experience in hard FM. Ideally NVQ Level 3/City and guilds 236 Part 1 & 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered. Ideally membership CIBSE, BIFM or equivalent. A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment. A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background. Previous experience of effectively leading and managing a team is essential. Previous experience of developing client relationships at a stake holder level would be advantageous. Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system. Strong communication skills, both written and verbal. Excellent planning, organising, prioritisation and project management skills. Strong results focus, takes accountability for own performance and that of the team. Effective problem-solving and decision-making. Highly flexible and self-starting. Experience in managing financial budgets. Full driving license. Salary / Package For the right candidate a fantastic package consisting of the following will be on offer: Basic Salary - Circa 65,000 Company Car / Car Allowance Overtime Pension Private Health Care Life Assurance 33 days Holiday Regional Facilities Manager - London Regional Facilities Manager - London Regional Facilities Manager Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Jan 31, 2024
Full time
An excellent opportunity has arisen for a Regional Facilities Manager to join one of the UK's leading FM companies working around the London / Kent region. This Regional Facilities Manager (RFM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your supervisors, technicians, and clients, ensuring good working relationships are maintained and built upon. The RFM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports. Key Accountabilities: Safety To ensure all maintenance services are delivered in line with agreed SLA's, meeting all statutory and legislative requirements. To ensure that all activity compiles with all activities comply with Health and Safety Policies and processes Health & Safety Policies. People To ensure company policies and practises are followed and delivered consistently. To recruit, coach and motivate to ensure people performance is optimised. Provide support, coaching and guidance to all direct reports. Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all communications and ways of working. Ensure under performance against KPI's is understood and action plans are in place to drive improvement. Support the Divisional Operations Manager on all technical, people and FM process issues. Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested. Ensure all Supervisor's and Technician's overtime sheets and expenses are completed accurately and approved on time. Excellence Review MI for your area ensuring delivery of key customer KPI's/SLA's. Service Regularly communicate with the customer on all FM activity within agreed SLA's. Audit FM documentation and ensure action plans are in place for any non-compliance issues. Ensure that all sites are covered on a 24/7 basis to deliver both reactive and planned maintenance. Represent the company in a professional manner developing a good working relationship with internal and external colleagues. Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance. Complete specified reports and compliance documentation resolving issues as and when they arise. Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA's, escalating where necessary to the appropriate management level. Ensure that all jobs are logged and closed down, only when completed using the CAFM system. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Integrity To manage all budgets within target and to optimise the best value and where possible the lowest cost, without compromising service. Other To undertake any other reasonable duties and/or responsibilities as may be required. Financial Responsibilities: The AMM is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority. The AMM is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer, whilst supporting the development of capital plans and projects jointly with the customer and designated Manager. People Responsibilities: The RFM is responsible for the direct line management of the Area Site Technicians Supervisors. Recruit and induct colleagues within the team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to. Train, develop and appraise direct reports to ensure effective leadership and motivation of own teams. Carry out reviews of any legal training requirements to ensure compliance across the estate. Ensure all direct reports are validated and delivering all aspects of their role. Ensure Technician training is up to date and compliant within defined standards. To manage the team's conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required. Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum. Recognised technical background with experience in hard FM. Ideally NVQ Level 3/City and guilds 236 Part 1 & 2 or equivalent in electrical installation/Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered. Ideally membership CIBSE, BIFM or equivalent. A working understanding of service and repair requirements for a wide range of electrical and mechanical equipment. A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background. Previous experience of effectively leading and managing a team is essential. Previous experience of developing client relationships at a stake holder level would be advantageous. Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system. Strong communication skills, both written and verbal. Excellent planning, organising, prioritisation and project management skills. Strong results focus, takes accountability for own performance and that of the team. Effective problem-solving and decision-making. Highly flexible and self-starting. Experience in managing financial budgets. Full driving license. Salary / Package For the right candidate a fantastic package consisting of the following will be on offer: Basic Salary - Circa 65,000 Company Car / Car Allowance Overtime Pension Private Health Care Life Assurance 33 days Holiday Regional Facilities Manager - London Regional Facilities Manager - London Regional Facilities Manager Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Mobile Commercial Gas Engineer - £50,000 - London Hours: Monday - Friday 8.00am-4.00pm Salary: £50,000 + Great Package Benefits Benefits: Overtime, Van & Fuel Card, Pension, Progression and Training. Due to expansion and vast amounts of contract wins within the past month my client is seeking an experienced Commercial Gas Engineer within the field who will be keen and enthusiastic to learn and add value to their services. My client is on the hunt for talented staff with drive and motivation, in return the successful candidate will be supported in meeting your future goals and aspirations. The successful candidate will be covering a mixed portfolio of commercial environments within the M25. (Occasionally traveling to some of the Home Counties). Duties: Responsibility for commercial combustion, heating and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded. Other types of building services maintenance to include fabric, HVAC, mechanical and related tasks. To provide callout response for the client as detailed on the callout rota. Maintain the cleanliness of plant rooms, workshops and storage areas. To undertake new installations, major and minor repair works to clients heating systems. Diagnose and repair faults on systems and plant including basic electrical fault finding. Qualifications & Experience Required: Full UK Driving Licence COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT This is a fantastic opportunity for one of the UK's fastest growing SME's that takes employee satisfaction very seriously. If you are interested in this position please apply and I will be in touch accordingly. Job Types: Full-time, Permanent Salary: Up to £50,000.00 per year Benefits: Company pension Free or subsidised travel Sick pay Schedule: Monday to Friday Overtime Weekend availability Work Location: One location
Dec 15, 2022
Full time
Mobile Commercial Gas Engineer - £50,000 - London Hours: Monday - Friday 8.00am-4.00pm Salary: £50,000 + Great Package Benefits Benefits: Overtime, Van & Fuel Card, Pension, Progression and Training. Due to expansion and vast amounts of contract wins within the past month my client is seeking an experienced Commercial Gas Engineer within the field who will be keen and enthusiastic to learn and add value to their services. My client is on the hunt for talented staff with drive and motivation, in return the successful candidate will be supported in meeting your future goals and aspirations. The successful candidate will be covering a mixed portfolio of commercial environments within the M25. (Occasionally traveling to some of the Home Counties). Duties: Responsibility for commercial combustion, heating and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded. Other types of building services maintenance to include fabric, HVAC, mechanical and related tasks. To provide callout response for the client as detailed on the callout rota. Maintain the cleanliness of plant rooms, workshops and storage areas. To undertake new installations, major and minor repair works to clients heating systems. Diagnose and repair faults on systems and plant including basic electrical fault finding. Qualifications & Experience Required: Full UK Driving Licence COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT This is a fantastic opportunity for one of the UK's fastest growing SME's that takes employee satisfaction very seriously. If you are interested in this position please apply and I will be in touch accordingly. Job Types: Full-time, Permanent Salary: Up to £50,000.00 per year Benefits: Company pension Free or subsidised travel Sick pay Schedule: Monday to Friday Overtime Weekend availability Work Location: One location
In Audit, you will join a growing team of over 1,100 relationship driven, curious, problem solvers who add value to their clients on a daily basis. Our Audit Teams provide audit assurance services which are vital to our clients' business controls, shareholder confidence and credibility of their financial statements. Our expertise ranges from servicing private, entrepreneurial companies through to UK listed companies, financial services clients and some of the largest FT Global organisations in the world. By joining a unique integrated structure you will benefit from working in collaborative teams and be given responsibility for delivering robust and independent audit services in a supportive environment. In a rapidly changing business world, we also care about our industry and have long pressed for a debate on audit competition. We believe that companies and their shareholders alike deserve the benefits that increased competition can bring and are committed to playing an active role in shaping the future of audit. The financial services audit department works internationally to provide seamless, cross-border services to our clients. Job Purpose As an Audit Quality Team Manager, you will deliver the foundations for audit quality in the form of policies, procedures, templates, guidance and training in line with the Group Mazars audit approach and relevant auditing, ethical and accounting standards. Role & Responsibilities Responsible for assisting in the development of guidance, tools and templates to support the growing audit service line. Lead the development of methodology for the Mazars Audit Platform, including specific projects to be determined by the Audit Head of Quality. Responding to queries coming to the helpdesk including review of extended audit reports and non-standard engagement letters and audit reports. Performing hot reviews on a number of clients in AQR scope. Prepare and update master packs including sector specific packs. Maintain a list of required changes and user experience points. Liaising with CCH (audit software) on any non-standard software fixes. Producing +Vantage guidance for users and super users. Liaising with super users as necessary. Ensuring the Mazars Audit Platform, auditing software and templates are compliant with auditing standards and methodology and identifying updates and emerging issues to be addressed. Assesses and produces high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Skills, Knowledge and Experience ACA / CA / ACCA (or equivalent) qualification. Operating at Manager level within a similar role. Relevant banking sector experience. Strong auditing technical knowledge. Passion for quality and keen to deliver results. Extensive working knowledge of external audits. Experienced of senior stakeholder engagement and dealing with audit partners in discussions around review findings. Team leadership. Experience of developing new initiatives and methodologies. Experience of identifying issues through sound analysis and application of commercial acumen. Takes ownership of projects, effectively delegates to others within the team and takes responsibility for quality control. Inclusion and Diversity At Mazars inclusion and diversity are central to our values. We recognise that being an inclusive and diverse organisation makes us stronger as a business. We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. Mazars selects candidates based on skills, knowledge, qualifications and experience.
Dec 07, 2022
Full time
In Audit, you will join a growing team of over 1,100 relationship driven, curious, problem solvers who add value to their clients on a daily basis. Our Audit Teams provide audit assurance services which are vital to our clients' business controls, shareholder confidence and credibility of their financial statements. Our expertise ranges from servicing private, entrepreneurial companies through to UK listed companies, financial services clients and some of the largest FT Global organisations in the world. By joining a unique integrated structure you will benefit from working in collaborative teams and be given responsibility for delivering robust and independent audit services in a supportive environment. In a rapidly changing business world, we also care about our industry and have long pressed for a debate on audit competition. We believe that companies and their shareholders alike deserve the benefits that increased competition can bring and are committed to playing an active role in shaping the future of audit. The financial services audit department works internationally to provide seamless, cross-border services to our clients. Job Purpose As an Audit Quality Team Manager, you will deliver the foundations for audit quality in the form of policies, procedures, templates, guidance and training in line with the Group Mazars audit approach and relevant auditing, ethical and accounting standards. Role & Responsibilities Responsible for assisting in the development of guidance, tools and templates to support the growing audit service line. Lead the development of methodology for the Mazars Audit Platform, including specific projects to be determined by the Audit Head of Quality. Responding to queries coming to the helpdesk including review of extended audit reports and non-standard engagement letters and audit reports. Performing hot reviews on a number of clients in AQR scope. Prepare and update master packs including sector specific packs. Maintain a list of required changes and user experience points. Liaising with CCH (audit software) on any non-standard software fixes. Producing +Vantage guidance for users and super users. Liaising with super users as necessary. Ensuring the Mazars Audit Platform, auditing software and templates are compliant with auditing standards and methodology and identifying updates and emerging issues to be addressed. Assesses and produces high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Skills, Knowledge and Experience ACA / CA / ACCA (or equivalent) qualification. Operating at Manager level within a similar role. Relevant banking sector experience. Strong auditing technical knowledge. Passion for quality and keen to deliver results. Extensive working knowledge of external audits. Experienced of senior stakeholder engagement and dealing with audit partners in discussions around review findings. Team leadership. Experience of developing new initiatives and methodologies. Experience of identifying issues through sound analysis and application of commercial acumen. Takes ownership of projects, effectively delegates to others within the team and takes responsibility for quality control. Inclusion and Diversity At Mazars inclusion and diversity are central to our values. We recognise that being an inclusive and diverse organisation makes us stronger as a business. We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. Mazars selects candidates based on skills, knowledge, qualifications and experience.
Description THE OPPORTUNITY We are recruiting 2 x Receptionists, within our Property & Workplace Team to be based in our London office. The reception team are an integral part of the Front of House service, this team and individuals within are responsible for the efficient and effective running of the client floors, reservations and Property & Workplace helpdesk. To meet the overall objective the post holder will need to embrace DLA values and the client journey philosophies to help foster a motivated and exceptional client focused team that supports the business needs and vision. This role is Monday to Friday completing 35 hours per week. A daily shift of 8 hours including a 1 hour unpaid break will be completed between the hours of 07:00 - 20:00. MAIN DUTIES AND RESPONSIBILITIES Be part of an engaged team working collaboratively to support our clients and their needs Understand and demonstrate the client journey and ability to apply these principals in everything we do; including telephone calls, email responses and working alongside other departments Offering an exceptional service to clients and visitors Be supportive, become the point of contact for day-day coordination for all client requirements Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted Be bold; use initiative and take ownership to, resolve and accommodate any ad-hoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion. Embrace the company values to help build strong working relationships with colleagues, clients and users of our services To attend company briefings, team meetings and training sessions as and when required Excellent understanding and knowledge of the client journey, Follow all operational, HR, health & safety and environmental policies and procedures Actively collaborate with the catering co-ordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system Assist any ad-hoc challenges in a calm and effective manner and where appropriate escalate to the line manager Receiving, Logging, Solving and Escalating helpdesk request and tickets Be attentive and provide support to users via helpdesk system, phone and walk ups Liaise with 3rd party suppliers and engineers to ensure SLA's are met Carry out other reasonable administration duties ABOUT YOU Able to prioritise effectively and process multiple tasks, working to sometimes conflicting timescales in a fast-paced and challenging environment Highly organised approach with good administrative skills Be open to change, welcome and adopt new ideas and process You need to be an energetic and enthusiastic team member, who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment Be supportive to all whilst building trust and rapport and actively collaborates with other business and supplier groups The job holder needs to be fully aware of the importance of client care and must be committed to delivering a high level of service, responding to client requests promptly and efficiently Proven experience in handling complaints and resolving problems quickly Polite and courteous manner Excellent communication skills, either verbal or written High attention to detail whilst working in a fast-paced environment Enthusiastic, supportive 'can do' approach to create an inviting and friendly workplace Ability to use initiative and display flexibility to ensure excellent service Follow all policies and procedures, ensuring uniform and personal appearance are clean and professional Experienced user of all aspects of Microsoft office Experienced user of GMRM competent in the booking and workflow system ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we are compassionate and inclusive, valuing diversity and acting thoughtfully Be Collaborative - we are proactive, passionate team players investing in our relationships Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions Be Exceptional - we are strategic and driven, exceeding standards and expectations DIVERSITY AND INCLUSION At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone's voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that's why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people - however your talent is packaged, whatever your background or circumstance and regardless of how you identify. We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required. AGILE WORKING We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
Dec 01, 2022
Full time
Description THE OPPORTUNITY We are recruiting 2 x Receptionists, within our Property & Workplace Team to be based in our London office. The reception team are an integral part of the Front of House service, this team and individuals within are responsible for the efficient and effective running of the client floors, reservations and Property & Workplace helpdesk. To meet the overall objective the post holder will need to embrace DLA values and the client journey philosophies to help foster a motivated and exceptional client focused team that supports the business needs and vision. This role is Monday to Friday completing 35 hours per week. A daily shift of 8 hours including a 1 hour unpaid break will be completed between the hours of 07:00 - 20:00. MAIN DUTIES AND RESPONSIBILITIES Be part of an engaged team working collaboratively to support our clients and their needs Understand and demonstrate the client journey and ability to apply these principals in everything we do; including telephone calls, email responses and working alongside other departments Offering an exceptional service to clients and visitors Be supportive, become the point of contact for day-day coordination for all client requirements Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted Be bold; use initiative and take ownership to, resolve and accommodate any ad-hoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion. Embrace the company values to help build strong working relationships with colleagues, clients and users of our services To attend company briefings, team meetings and training sessions as and when required Excellent understanding and knowledge of the client journey, Follow all operational, HR, health & safety and environmental policies and procedures Actively collaborate with the catering co-ordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system Assist any ad-hoc challenges in a calm and effective manner and where appropriate escalate to the line manager Receiving, Logging, Solving and Escalating helpdesk request and tickets Be attentive and provide support to users via helpdesk system, phone and walk ups Liaise with 3rd party suppliers and engineers to ensure SLA's are met Carry out other reasonable administration duties ABOUT YOU Able to prioritise effectively and process multiple tasks, working to sometimes conflicting timescales in a fast-paced and challenging environment Highly organised approach with good administrative skills Be open to change, welcome and adopt new ideas and process You need to be an energetic and enthusiastic team member, who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment Be supportive to all whilst building trust and rapport and actively collaborates with other business and supplier groups The job holder needs to be fully aware of the importance of client care and must be committed to delivering a high level of service, responding to client requests promptly and efficiently Proven experience in handling complaints and resolving problems quickly Polite and courteous manner Excellent communication skills, either verbal or written High attention to detail whilst working in a fast-paced environment Enthusiastic, supportive 'can do' approach to create an inviting and friendly workplace Ability to use initiative and display flexibility to ensure excellent service Follow all policies and procedures, ensuring uniform and personal appearance are clean and professional Experienced user of all aspects of Microsoft office Experienced user of GMRM competent in the booking and workflow system ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we are compassionate and inclusive, valuing diversity and acting thoughtfully Be Collaborative - we are proactive, passionate team players investing in our relationships Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions Be Exceptional - we are strategic and driven, exceeding standards and expectations DIVERSITY AND INCLUSION At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone's voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that's why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people - however your talent is packaged, whatever your background or circumstance and regardless of how you identify. We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required. AGILE WORKING We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
One of the Proptech industry's top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries. You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits: £20,000-£22,000/year dependent on experience Flexible and home working options Employee Pension Scheme 28 Days holiday (including Bank Holidays) Additional Paid Christmas Leave (between Christmas & the New Year) Additional holiday accrued for years working at the company Key Responsibilities: Point of contact for incoming support tickets (raised through phone & email) Respond to all queries in a timely and professional manner Log and manage all support tickets within Salesforce Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary Constantly seek to improve by reducing repeat tickets and recognising key issues Establish and maintain high levels of process documentation relevant to the role Create and maintain strong customer relationships Setup imports of property data as part of new website build projects Liaise with the customer to ensure the property data displaying online is to their required specification Skills and Qualifications: Candidates must have experience in working on a support desk, and a keen interest in IT and software Any experience with databases and the import and export of data is preferred Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues Experience with Outlook and the Microsoft suite is essential Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential Experience in a helpdesk/service desk environment, working to SLA's and using "trouble-ticket" applications would be beneficial Excellent Office 365 skills Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook) Excellent and demonstrable written and verbal communication skills Proven customer service skills Ability to work under pressure Excellent customer facing skills Ability to efficiently multitask Quick learner and self-starter Team player Great interaction skills Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role. IND123
Dec 03, 2021
Full time
One of the Proptech industry's top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries. You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits: £20,000-£22,000/year dependent on experience Flexible and home working options Employee Pension Scheme 28 Days holiday (including Bank Holidays) Additional Paid Christmas Leave (between Christmas & the New Year) Additional holiday accrued for years working at the company Key Responsibilities: Point of contact for incoming support tickets (raised through phone & email) Respond to all queries in a timely and professional manner Log and manage all support tickets within Salesforce Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary Constantly seek to improve by reducing repeat tickets and recognising key issues Establish and maintain high levels of process documentation relevant to the role Create and maintain strong customer relationships Setup imports of property data as part of new website build projects Liaise with the customer to ensure the property data displaying online is to their required specification Skills and Qualifications: Candidates must have experience in working on a support desk, and a keen interest in IT and software Any experience with databases and the import and export of data is preferred Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues Experience with Outlook and the Microsoft suite is essential Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential Experience in a helpdesk/service desk environment, working to SLA's and using "trouble-ticket" applications would be beneficial Excellent Office 365 skills Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook) Excellent and demonstrable written and verbal communication skills Proven customer service skills Ability to work under pressure Excellent customer facing skills Ability to efficiently multitask Quick learner and self-starter Team player Great interaction skills Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role. IND123
Location: London Salary: £45,000 - £50,000 Posted: 2 Dec 2021 Closes: 23 Dec 2021 Job Type: Full Time and Permanent Business Unit: UK Facilities Management Region / Division: UK & Ireland Reference: 10978 Role Responsibility: HARD SERVICES MANAGER Trinity Buoy Wharf, E14 0JW 40hrs, Full Time, Permanent £45,000 - £50,000 per annum Excellent Company benefits including Contributory Pension and Company Car As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles. Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM. The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. G4S FM provides full Lifecycle replacement and mechanical and electrical system (M&E) services across these 24 schools as part of the Tower Hamlets PFI Contract. In addition the LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement. The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of. We have an opportunity for a Hard Services Manager to join our team. This is a full time role working 40 hours per week Monday to Friday 8.00am to 5.00pm including being on call every 4 weeks as an escalation point. As Hard Services Manager you will be an integral part of the services team, provide legislative and operational advice, guidance and support to operational management, sourcing specialist services where applicable to ensure that we are able to deliver consistent service delivery within contractual and financial parameters. The main services to be covered are FM building engineering services although some involvement may be sought in supporting other related areas of the FM business such as Lifecycle and Variation works. Key Responsibilities will include: Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Supervisor and Engineers. To work with the Hard Services Supervisor and Engineers to ensure that the operational contract maintains legal compliance through appropriate documented processes and procedures. Ensuring that the organisation follows all relevant laws, regulations and business operating standards, delivering PPM's against plan. Ensuring that Service Level Agreement and Key Performance Indicators are met consistently. Management of Hard Services subcontractors and associated works; including leading on Monthly Performance meetings with key contractors. Support Regional Facilities Manager with providing technical expertise and resolving major hard services issues. Attend client liaison meetings when required. Take ownership of Fire Door surveys and Water Risk Assessments and delivery of remedial action plans. Build and maintain relationships with the Procurement and Project Management Teams and keeping up to date with developments as appropriate. Project Management and preparation of the Life Cycle and Maintenance plans for 1 -5 years through to instigation of works, working with G4S Lifecycle Manager and Project Managers. Lead in regards to Health and Safety and ensure Health and Safety is proactively managed and G4S targets are achieved. Support with swift closure of actions following SPVs and Local Authority audits. To audit and maintain the asset register within the contract at THS. Review helpdesk reactive and remedial tasks to support preventive maintenance. Maintain knowledge of new technology, innovation and emerging new products, ensuring potential procurement of such items is commercially viable and appropriate to the business Oversee the recruitment, induction and employment of engineers. Support the on-going training programme to provide all technical and safety training as and when required for all colleagues. Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process. Manage all team relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences. The Ideal Candidate: Essential Criteria: Mechanical Qualification with 10 years experience Health and Safety Qualification (IOSH) Highly organised, and competent in the use of Excel. Experience of audit and compliance work within the relevant building services Well developed communication and team working skills are required. Must be team player but with the ability to work on own initiative Operational knowledge of Hard FM services. Excellent communication and negotiation skills Commercially astute with proven track record in advising on cost effective solutions, key technical delivery, implementation and full Additional Company Benefits available: Company pension scheme with employer contributions G4S Life Assurance Scheme Free eye-tests/discounts for VDU users Subsidised healthcare plan Charity work- Match-IT and Payroll Giving Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics ) Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers Progression, training and development opportunities.
Dec 03, 2021
Full time
Location: London Salary: £45,000 - £50,000 Posted: 2 Dec 2021 Closes: 23 Dec 2021 Job Type: Full Time and Permanent Business Unit: UK Facilities Management Region / Division: UK & Ireland Reference: 10978 Role Responsibility: HARD SERVICES MANAGER Trinity Buoy Wharf, E14 0JW 40hrs, Full Time, Permanent £45,000 - £50,000 per annum Excellent Company benefits including Contributory Pension and Company Car As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles. Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM. The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. G4S FM provides full Lifecycle replacement and mechanical and electrical system (M&E) services across these 24 schools as part of the Tower Hamlets PFI Contract. In addition the LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement. The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of. We have an opportunity for a Hard Services Manager to join our team. This is a full time role working 40 hours per week Monday to Friday 8.00am to 5.00pm including being on call every 4 weeks as an escalation point. As Hard Services Manager you will be an integral part of the services team, provide legislative and operational advice, guidance and support to operational management, sourcing specialist services where applicable to ensure that we are able to deliver consistent service delivery within contractual and financial parameters. The main services to be covered are FM building engineering services although some involvement may be sought in supporting other related areas of the FM business such as Lifecycle and Variation works. Key Responsibilities will include: Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Supervisor and Engineers. To work with the Hard Services Supervisor and Engineers to ensure that the operational contract maintains legal compliance through appropriate documented processes and procedures. Ensuring that the organisation follows all relevant laws, regulations and business operating standards, delivering PPM's against plan. Ensuring that Service Level Agreement and Key Performance Indicators are met consistently. Management of Hard Services subcontractors and associated works; including leading on Monthly Performance meetings with key contractors. Support Regional Facilities Manager with providing technical expertise and resolving major hard services issues. Attend client liaison meetings when required. Take ownership of Fire Door surveys and Water Risk Assessments and delivery of remedial action plans. Build and maintain relationships with the Procurement and Project Management Teams and keeping up to date with developments as appropriate. Project Management and preparation of the Life Cycle and Maintenance plans for 1 -5 years through to instigation of works, working with G4S Lifecycle Manager and Project Managers. Lead in regards to Health and Safety and ensure Health and Safety is proactively managed and G4S targets are achieved. Support with swift closure of actions following SPVs and Local Authority audits. To audit and maintain the asset register within the contract at THS. Review helpdesk reactive and remedial tasks to support preventive maintenance. Maintain knowledge of new technology, innovation and emerging new products, ensuring potential procurement of such items is commercially viable and appropriate to the business Oversee the recruitment, induction and employment of engineers. Support the on-going training programme to provide all technical and safety training as and when required for all colleagues. Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process. Manage all team relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences. The Ideal Candidate: Essential Criteria: Mechanical Qualification with 10 years experience Health and Safety Qualification (IOSH) Highly organised, and competent in the use of Excel. Experience of audit and compliance work within the relevant building services Well developed communication and team working skills are required. Must be team player but with the ability to work on own initiative Operational knowledge of Hard FM services. Excellent communication and negotiation skills Commercially astute with proven track record in advising on cost effective solutions, key technical delivery, implementation and full Additional Company Benefits available: Company pension scheme with employer contributions G4S Life Assurance Scheme Free eye-tests/discounts for VDU users Subsidised healthcare plan Charity work- Match-IT and Payroll Giving Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics ) Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers Progression, training and development opportunities.
