Wyse London are looking for a talented Store Manager, to manage their Kings Road store. The Store Manager will be responsible for the overall management of the store, maintaining and achieving high operational and merchandising standards and goals, building a highly motivated team and developing Sales Consultants to the next level. The Store Manager will also be responsible in ensuring the successful mobilisation of the store with the Head Office Team. The Store Manager will also assist in recruiting the rest of the team. Main responsibilities will include: Meet and greet customers and act as a Brand Ambassador for the Wyse Brand. Analyse available sales reports and data to determine the needs of the business and set business strategies Continuously motivate staff to meet assigned sales and productivity goals Support the development of Sales Consultants' sales techniques, ensuring utilisation of elevated levels of sales and service to maximise sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge Demonstrate sales leadership for staff by playing an active role on the sales floor Communicates company set KPI's and identifies strategies to ensure performance standards are met Person specification: Enthusiastic, self-confident, well presented and self-motivated Self-starter Strong problem-solving attitude Demonstrable success gained as Store Manager with recognised luxury retail brand Understands and represents the luxury lifestyle image of the brand Strong business acumen-use of business analytics Excellent interpersonal and communication skills Demonstrate leadership capabilities and regularly exceeds expectations A problem solver with a can do attitude 23 days annual leave (excluding bank holidays)
Jul 05, 2025
Full time
Wyse London are looking for a talented Store Manager, to manage their Kings Road store. The Store Manager will be responsible for the overall management of the store, maintaining and achieving high operational and merchandising standards and goals, building a highly motivated team and developing Sales Consultants to the next level. The Store Manager will also be responsible in ensuring the successful mobilisation of the store with the Head Office Team. The Store Manager will also assist in recruiting the rest of the team. Main responsibilities will include: Meet and greet customers and act as a Brand Ambassador for the Wyse Brand. Analyse available sales reports and data to determine the needs of the business and set business strategies Continuously motivate staff to meet assigned sales and productivity goals Support the development of Sales Consultants' sales techniques, ensuring utilisation of elevated levels of sales and service to maximise sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge Demonstrate sales leadership for staff by playing an active role on the sales floor Communicates company set KPI's and identifies strategies to ensure performance standards are met Person specification: Enthusiastic, self-confident, well presented and self-motivated Self-starter Strong problem-solving attitude Demonstrable success gained as Store Manager with recognised luxury retail brand Understands and represents the luxury lifestyle image of the brand Strong business acumen-use of business analytics Excellent interpersonal and communication skills Demonstrate leadership capabilities and regularly exceeds expectations A problem solver with a can do attitude 23 days annual leave (excluding bank holidays)
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: Supporting the Creative Studio with the project management and production of creative projects - in-house, external and overseas. You will be responsible for coordinating the on time and orderly flow of all projects from inception to completion. You will champion Asana, maintaining the cross functional use of the PM tool. You will be the first point of contact to liaise with all internal teams to keep Asana boards up to date, and share schedules, deadlines, and manage expectations. Duties and Responsibilities: Project Management: - Manage the workflow and schedules of all projects that come to the Image Department. - Be the first point of contact for all new briefs, ensuring all information is complete, identify any potential risks and share with the relevant teams. - Manage project roll out from brief to delivery - Ensure accuracy of all project timelines, updates, deadlines, and staffing requirements, constantly updating projects boards on PM tool. - Build strong relationships with external and internal stakeholders e.g. wider Creative Studio team, Marketing & Communications. - Provide regular project updates to Head of Creative Studio Operationsand relevant Heads and business stakeholders. - Proactively reach out to Marketing and Comms Managers to Kick-off briefing meetings, actively contributing to agendas and writes minutes/actions. - Project documentation, such a status notes, updates, timelines, budgets. - Attend all relevant meetings and committees. Production: - Line Manage the Studio Coordinator and ensure the efficient running and production of all content, aligned with the company Art Director. -Overseeing budgets and costs negotiations, in liaison with the Finance Team. - Guide and mentor the Studio Coordinator, leading the negotiation of fees across all external services required for each shoot, negotiating contracts with all external suppliers; ensure that contracts are created. - Guide and mentor the Studio Coordinator, liaising with the legal team to ensure that each shoot has the appropriate insurance and at the appropriate level, consideration of individual, equipment, product, and risk. - Guide and mentor the Studio Coordinator, in managing the post-production timelines, liaising with external suppliers for content delivery and editing/retouching and ensuring all content is delivered on time to agreed deadlines. Culture: - Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. - Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. - Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability: - As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future. - Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. Skills and Experience Required: - Currently working as a Project Manager within a creative function or organisation. - A background working in Production, preferably in Fashion business or production partner to the fashion industry. - Excellent problem-solving abilities. - Logistical mindset. - Excellent administrative skills. - Strong project management skills and experience. - Exceptional time management across multiple projects. - The ability to work to strict/tight deadlines. - Competence in Excel and budget management. - Excellent communication skills. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
Jul 04, 2025
Full time
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: Supporting the Creative Studio with the project management and production of creative projects - in-house, external and overseas. You will be responsible for coordinating the on time and orderly flow of all projects from inception to completion. You will champion Asana, maintaining the cross functional use of the PM tool. You will be the first point of contact to liaise with all internal teams to keep Asana boards up to date, and share schedules, deadlines, and manage expectations. Duties and Responsibilities: Project Management: - Manage the workflow and schedules of all projects that come to the Image Department. - Be the first point of contact for all new briefs, ensuring all information is complete, identify any potential risks and share with the relevant teams. - Manage project roll out from brief to delivery - Ensure accuracy of all project timelines, updates, deadlines, and staffing requirements, constantly updating projects boards on PM tool. - Build strong relationships with external and internal stakeholders e.g. wider Creative Studio team, Marketing & Communications. - Provide regular project updates to Head of Creative Studio Operationsand relevant Heads and business stakeholders. - Proactively reach out to Marketing and Comms Managers to Kick-off briefing meetings, actively contributing to agendas and writes minutes/actions. - Project documentation, such a status notes, updates, timelines, budgets. - Attend all relevant meetings and committees. Production: - Line Manage the Studio Coordinator and ensure the efficient running and production of all content, aligned with the company Art Director. -Overseeing budgets and costs negotiations, in liaison with the Finance Team. - Guide and mentor the Studio Coordinator, leading the negotiation of fees across all external services required for each shoot, negotiating contracts with all external suppliers; ensure that contracts are created. - Guide and mentor the Studio Coordinator, liaising with the legal team to ensure that each shoot has the appropriate insurance and at the appropriate level, consideration of individual, equipment, product, and risk. - Guide and mentor the Studio Coordinator, in managing the post-production timelines, liaising with external suppliers for content delivery and editing/retouching and ensuring all content is delivered on time to agreed deadlines. Culture: - Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. - Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. - Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability: - As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future. - Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. Skills and Experience Required: - Currently working as a Project Manager within a creative function or organisation. - A background working in Production, preferably in Fashion business or production partner to the fashion industry. - Excellent problem-solving abilities. - Logistical mindset. - Excellent administrative skills. - Strong project management skills and experience. - Exceptional time management across multiple projects. - The ability to work to strict/tight deadlines. - Competence in Excel and budget management. - Excellent communication skills. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
About RIXO RIXO's story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. The Role RIXO is looking for a highly skilled, passionate full-time Store Manager for our Boutique Store opening in Westbourne Grove, London. You will run your store with excellent commercial thinking, striving to deliver on and exceed store targets. Whilst leading and coaching the store team to deliver exceptional service and provide an on-brand RIXO experience. Keeping the customer experience at the forefront of every decision, providing feedback and ideas to help improve the brand and store performance. Responsibilities You will oversee the operations of your store including leading on service, KPI and target achievement, managing the staff rota, staff recruitment and stock management. You will train and mentor your team to ensure customers receive a true RIXO experience. Being a role model in delivering great service to our customers. You will oversee the security of the store, working to minimise stock loss and any security issues. You will be an expert on all RIXO products with the capability to inspire both our customers and the team. You will be highly organised and have the ability to keep cool during the busiest trading periods. You will be able to work with the merchandising and trading team to constantly review the products and provide valuable feedback on what our rixo are saying when they visit our stores. You will work closely with our visual merchandiser to showcase all products and keep up to date with business VM standards for new collection launches. Proactively feedback to the Retail Area Manager any issues relating to people such as poor performance, absences, lateness etc and tackle issues head on. You will proactively drive activity to achieve KPIs - driving sales, customer data capture and an omnichannel sales experience. Manage cost efficiency, ensuring all processes are streamlined. We are looking for someone who has: At least two or more years of luxury managerial retail experience Exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers whilst adhering to safety guidelines An eye for style - you inspire customers through your own style and uniform standards Sales experience - upselling comes naturally to you We are looking for someone who is: Able to inspire and manage your team to be at their best - you can lead a team to achieve remarkable results Driven by daily targets and you can use your initiative to achieve these Able to create an in-store atmosphere where delivering amazing customer service, excelling performance targets and accurate stock processes is the norm A strong ambassador of the brand - you can effortlessly share the RIXO story with anyone Able to give exceptional customer service and styling advice - you always enjoy making people feel great Confident in being able to build relationships with clients instore A team player and have a can-do positive attitude An excellent communicator - you can work and build relationships with people of all levels An effective multitasker who can plan, prioritise and organise work load Hungry to learn - you always want to know more about the products you are selling
Jul 04, 2025
Full time
About RIXO RIXO's story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. The Role RIXO is looking for a highly skilled, passionate full-time Store Manager for our Boutique Store opening in Westbourne Grove, London. You will run your store with excellent commercial thinking, striving to deliver on and exceed store targets. Whilst leading and coaching the store team to deliver exceptional service and provide an on-brand RIXO experience. Keeping the customer experience at the forefront of every decision, providing feedback and ideas to help improve the brand and store performance. Responsibilities You will oversee the operations of your store including leading on service, KPI and target achievement, managing the staff rota, staff recruitment and stock management. You will train and mentor your team to ensure customers receive a true RIXO experience. Being a role model in delivering great service to our customers. You will oversee the security of the store, working to minimise stock loss and any security issues. You will be an expert on all RIXO products with the capability to inspire both our customers and the team. You will be highly organised and have the ability to keep cool during the busiest trading periods. You will be able to work with the merchandising and trading team to constantly review the products and provide valuable feedback on what our rixo are saying when they visit our stores. You will work closely with our visual merchandiser to showcase all products and keep up to date with business VM standards for new collection launches. Proactively feedback to the Retail Area Manager any issues relating to people such as poor performance, absences, lateness etc and tackle issues head on. You will proactively drive activity to achieve KPIs - driving sales, customer data capture and an omnichannel sales experience. Manage cost efficiency, ensuring all processes are streamlined. We are looking for someone who has: At least two or more years of luxury managerial retail experience Exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers whilst adhering to safety guidelines An eye for style - you inspire customers through your own style and uniform standards Sales experience - upselling comes naturally to you We are looking for someone who is: Able to inspire and manage your team to be at their best - you can lead a team to achieve remarkable results Driven by daily targets and you can use your initiative to achieve these Able to create an in-store atmosphere where delivering amazing customer service, excelling performance targets and accurate stock processes is the norm A strong ambassador of the brand - you can effortlessly share the RIXO story with anyone Able to give exceptional customer service and styling advice - you always enjoy making people feel great Confident in being able to build relationships with clients instore A team player and have a can-do positive attitude An excellent communicator - you can work and build relationships with people of all levels An effective multitasker who can plan, prioritise and organise work load Hungry to learn - you always want to know more about the products you are selling
We are looking for a Supervisor to join our fashion womenswear brand Hobbs in Dundrum. This is a great opportunity for someone with an interest in fashion and styling and has experience working in a busy environment. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador and go out of your way to provide an outstanding experience to all our customers. You will enjoy working in a fashion retail environment and use your knowledge and training to provide customers with that perfect head-to-toe outfit! What you'll be doing: Greeting, assisting, and selling in a professional and consultative manner, identifying additional selling opportunities Maintaining a high awareness of merchandising principles to deliver an inspirational picture of the Hobbs vision Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention Assisting in all tasks required to ensure the smooth day to day running of the store Who you'll be: As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be: Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. Engaging with excellent communication skills and flourish in a customer-facing environment Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! This is a full time contract with shifts that cover weekdays and weekends. We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About Us Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaced nature of our modern woman - we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Jul 04, 2025
Full time
We are looking for a Supervisor to join our fashion womenswear brand Hobbs in Dundrum. This is a great opportunity for someone with an interest in fashion and styling and has experience working in a busy environment. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador and go out of your way to provide an outstanding experience to all our customers. You will enjoy working in a fashion retail environment and use your knowledge and training to provide customers with that perfect head-to-toe outfit! What you'll be doing: Greeting, assisting, and selling in a professional and consultative manner, identifying additional selling opportunities Maintaining a high awareness of merchandising principles to deliver an inspirational picture of the Hobbs vision Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention Assisting in all tasks required to ensure the smooth day to day running of the store Who you'll be: As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be: Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. Engaging with excellent communication skills and flourish in a customer-facing environment Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! This is a full time contract with shifts that cover weekdays and weekends. We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About Us Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaced nature of our modern woman - we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Senior Fashion Editor - Maternity Cover Apply Location: London, UK Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R-16016 NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. The Senior Fashion Editor reports into the Fashion Director. This role provides and supports the style leadership and aesthetic to the NET-A-PORTER and MR PORTER brand, across all content and platforms. Location: Our Westfield office in London Reporting into: Fashion Director Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in A pension that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family Flexible working A chance to be part of a fun and caring team that supports each other Here is a breakdown of what you'll be doing: Propose concepts for fashion stories for all areas of the business Style shoots for all platforms as required including PORTER, The Journal, social and marketing Introduce appropriate talent to the business, including a substantial roster of photographers - both new and established Work with the NET-A-PORTER and MR PORTER commercial teams to support investments, exclusives and special projects Supply on-trend, on-brand jewellery shoots; ensuring ample product selection and sufficient 'buy' and 'credit' depth Liaise with Brand Partnership teams on campaign and product investments Work with the Creative team on story conception (mood boards), development, image/prop sourcing, art buying and layout approval Responsible for samples, stock, and fine jewellery on local and international shoots Be a brand ambassador at presentations and shoots as required Have a clear understanding of the budgets and deadlines for all shoots and work closely with Production to ensure these are maintained Work closely with the buy teams to develop an understanding of sales to aid the formulation of ideas and ensure that all content is both commercially and editorially viable Deputise for the Deputy Fashion Director as and when required Manage a small team, ensuring clear development plans, completing regular catch-ups and annual performance reviews. International travel as and when required The type of person we are looking for: Demonstrate solid understanding of the luxury fashion industry Extensive relationships across the fashion industry with photographers, agents, PRs etc A real sense of runway looks and what trends are happening each season An extensive portfolio demonstrating body of work across both fashion stories and sittings Experience working closely with A-list talent Able to manage, lead and develop a small team Experience managing assistants across an extensive calendar Flair and individuality combined with awareness of the NET-A-PORTER and MR PORTER brand aesthetic Extremely well organised, methodical and efficient, with initiative Impressive styling aesthetic and demonstrated portfolio Adaptable to what is required, both aesthetically and in constricted time periods Proven ability to work quickly and effectively with an eye for detail The ability to react positively to rapidly evolving business requirements Passionate about ensuring NET-A-PORTER and MR PORTER are the premier online fashion destinations Show initiative/ideas across the board when styling sittings, accessories shoots, and sharing market knowledge YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior level Workplace Type: Hybrid
Jul 04, 2025
Full time
Senior Fashion Editor - Maternity Cover Apply Location: London, UK Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R-16016 NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. The Senior Fashion Editor reports into the Fashion Director. This role provides and supports the style leadership and aesthetic to the NET-A-PORTER and MR PORTER brand, across all content and platforms. Location: Our Westfield office in London Reporting into: Fashion Director Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in A pension that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family Flexible working A chance to be part of a fun and caring team that supports each other Here is a breakdown of what you'll be doing: Propose concepts for fashion stories for all areas of the business Style shoots for all platforms as required including PORTER, The Journal, social and marketing Introduce appropriate talent to the business, including a substantial roster of photographers - both new and established Work with the NET-A-PORTER and MR PORTER commercial teams to support investments, exclusives and special projects Supply on-trend, on-brand jewellery shoots; ensuring ample product selection and sufficient 'buy' and 'credit' depth Liaise with Brand Partnership teams on campaign and product investments Work with the Creative team on story conception (mood boards), development, image/prop sourcing, art buying and layout approval Responsible for samples, stock, and fine jewellery on local and international shoots Be a brand ambassador at presentations and shoots as required Have a clear understanding of the budgets and deadlines for all shoots and work closely with Production to ensure these are maintained Work closely with the buy teams to develop an understanding of sales to aid the formulation of ideas and ensure that all content is both commercially and editorially viable Deputise for the Deputy Fashion Director as and when required Manage a small team, ensuring clear development plans, completing regular catch-ups and annual performance reviews. International travel as and when required The type of person we are looking for: Demonstrate solid understanding of the luxury fashion industry Extensive relationships across the fashion industry with photographers, agents, PRs etc A real sense of runway looks and what trends are happening each season An extensive portfolio demonstrating body of work across both fashion stories and sittings Experience working closely with A-list talent Able to manage, lead and develop a small team Experience managing assistants across an extensive calendar Flair and individuality combined with awareness of the NET-A-PORTER and MR PORTER brand aesthetic Extremely well organised, methodical and efficient, with initiative Impressive styling aesthetic and demonstrated portfolio Adaptable to what is required, both aesthetically and in constricted time periods Proven ability to work quickly and effectively with an eye for detail The ability to react positively to rapidly evolving business requirements Passionate about ensuring NET-A-PORTER and MR PORTER are the premier online fashion destinations Show initiative/ideas across the board when styling sittings, accessories shoots, and sharing market knowledge YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior level Workplace Type: Hybrid
Kurt Geiger About U s We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism YOU WILL: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Organise staff scheduling and meet payroll budgets, remaining reactive to trading patterns Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Background with a fashion-forward footwear, accessory or fashion brand A customer service ambassador Proven ability to drive sales and team Immaculately presented and representative of our luxury/fashion forward brand in every way Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
Jul 04, 2025
Full time
Kurt Geiger About U s We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism YOU WILL: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Organise staff scheduling and meet payroll budgets, remaining reactive to trading patterns Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Background with a fashion-forward footwear, accessory or fashion brand A customer service ambassador Proven ability to drive sales and team Immaculately presented and representative of our luxury/fashion forward brand in every way Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
Assistant General Manager - House of Social, Manchester Salary: £32,000 per annum Hours Per Week: 45 Hours per week Working Patterns: Our Management Team work collaboratively throughout the working week Tuesday - Sunday. Shifts can start as early as 7am and finish as late as 2am Days and hours will rotate weekly subject to demands and team availability. House of Social Food Hall is Manchester's newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We're looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards. Located on two levels of Vita Group's purpose built student accommodation concept House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space. Our Assistant General Manager's Support our General Manager in all aspects of operations within a multi-concept food hall, ensuring exceptional customer experience, operational efficiency, and financial performance. This includes overseeing suppliers, in-house food and drink offerings, front-of-house and back-of-house teams, and ensuring all health, safety, and quality standards are upheld. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards. Food & Beverage Management - Work alongside General Manager and Supervisors to ensure the food and drinks menu is consistent and changed regularly, curate and launch profitable bar and drinks offering to residence and general public whilst achieving maximum capacity and covers. Create menu items, recipes and developing dishes ensuring variety and quality. Create, implement, and enforce process to run an effective and efficient restaurant while maintaining the highest-level of standards, food quality, cost of goods sold and minimized margins to increase profits without sacrificing taste or member / guest experience. Front of House - Oversee operations including recruitment, on-boarding, training, payroll and disciplinary procedures. Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team. Delegate tasks to team and complete daily check lists that support anticipated business levels, production, orders, special requests, events, dietary restrictions and ensure team follows proper allergy procedure. Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect food hall for issues ensuring timely completion of works. Health & Safety/Compliance - Enforce rules and regulations, ensuring adherence to laws and safety standards. Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations Marketing & Event Management - Collaborate with Marketing/Events department on bespoke menu creation, drinks preparation, food costs, quality food service and product are delivered. Organise events and initiatives to foster a positive community atmosphere Who We're Looking For . House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Assistant General Managers play a critical role ensuring seamless operations and effective leadership. We are looking for: Professional Experience An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Strong knowledge of food hygiene regulations and health & safety best practices. Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Developed and implemented customer satisfaction programs Compliant with maintenance of building safety standards. Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant General Manager must be technologically astute. Personal Characteristics Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Why work for us . Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays - 22 days paid holiday, rising each year up to 25 days (pro rata) Bank Holidays - 8 paid holidays (England & Wales Bank Holidays) (pro rata) Your Birthday - We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone! Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Jul 03, 2025
Full time
Assistant General Manager - House of Social, Manchester Salary: £32,000 per annum Hours Per Week: 45 Hours per week Working Patterns: Our Management Team work collaboratively throughout the working week Tuesday - Sunday. Shifts can start as early as 7am and finish as late as 2am Days and hours will rotate weekly subject to demands and team availability. House of Social Food Hall is Manchester's newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We're looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards. Located on two levels of Vita Group's purpose built student accommodation concept House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space. Our Assistant General Manager's Support our General Manager in all aspects of operations within a multi-concept food hall, ensuring exceptional customer experience, operational efficiency, and financial performance. This includes overseeing suppliers, in-house food and drink offerings, front-of-house and back-of-house teams, and ensuring all health, safety, and quality standards are upheld. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards. Food & Beverage Management - Work alongside General Manager and Supervisors to ensure the food and drinks menu is consistent and changed regularly, curate and launch profitable bar and drinks offering to residence and general public whilst achieving maximum capacity and covers. Create menu items, recipes and developing dishes ensuring variety and quality. Create, implement, and enforce process to run an effective and efficient restaurant while maintaining the highest-level of standards, food quality, cost of goods sold and minimized margins to increase profits without sacrificing taste or member / guest experience. Front of House - Oversee operations including recruitment, on-boarding, training, payroll and disciplinary procedures. Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team. Delegate tasks to team and complete daily check lists that support anticipated business levels, production, orders, special requests, events, dietary restrictions and ensure team follows proper allergy procedure. Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect food hall for issues ensuring timely completion of works. Health & Safety/Compliance - Enforce rules and regulations, ensuring adherence to laws and safety standards. Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations Marketing & Event Management - Collaborate with Marketing/Events department on bespoke menu creation, drinks preparation, food costs, quality food service and product are delivered. Organise events and initiatives to foster a positive community atmosphere Who We're Looking For . House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Assistant General Managers play a critical role ensuring seamless operations and effective leadership. We are looking for: Professional Experience An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Strong knowledge of food hygiene regulations and health & safety best practices. Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Developed and implemented customer satisfaction programs Compliant with maintenance of building safety standards. Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant General Manager must be technologically astute. Personal Characteristics Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Why work for us . Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays - 22 days paid holiday, rising each year up to 25 days (pro rata) Bank Holidays - 8 paid holidays (England & Wales Bank Holidays) (pro rata) Your Birthday - We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone! Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Assistant F&B Operations Manager Restaurant Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY At InterContinental London Park Lane , we are currently looking for Assistant F&B Operations Manager (Restaurant) to join our team in Theo Randall's award-winning Italian Restaurant, with an immediate start! Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a highly motivated Assistant F&B Operations Manager (Restaurant )with a passion for hands-on service to support the day-to-day operations of Theo Randall at the InterContinental . This role requires a leader with a strong presence on the restaurant floor, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant. Key Responsibilities: Oversee and support daily service alongside the Head of Department, with a strong presence on the restaurant floor. Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation. Support in employee relations (ER), training, and performance management, ensuring consistent team development. Contribute to forecasting, budgeting, and cost control, working closely with the leadership team. Ensure seamless communication between front and back of house teams. Drive exceptional guest experiences through attentive, proactive service. Effectively communicate guest feedback to key stakeholders Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team. Requirements: Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end restaurant environment gained within London. Proven ability to lead teams in a busy, service-driven operation. Comfortable with both front-of-house service and back-of-house admin responsibilities Fully flexible with availability - must be able to work any shift within the 12:00-00:00 window, including weekends and holidays. Strong interpersonal, organizational, and problem-solving skills We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager(Restaurant) enjoys a range of benefits including: £37,492 per annum plus service charge, paid overtime, and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated) Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, we'll help you grow and develop you as an individual and inspireincredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Jul 03, 2025
Full time
Assistant F&B Operations Manager Restaurant Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY At InterContinental London Park Lane , we are currently looking for Assistant F&B Operations Manager (Restaurant) to join our team in Theo Randall's award-winning Italian Restaurant, with an immediate start! Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a highly motivated Assistant F&B Operations Manager (Restaurant )with a passion for hands-on service to support the day-to-day operations of Theo Randall at the InterContinental . This role requires a leader with a strong presence on the restaurant floor, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant. Key Responsibilities: Oversee and support daily service alongside the Head of Department, with a strong presence on the restaurant floor. Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation. Support in employee relations (ER), training, and performance management, ensuring consistent team development. Contribute to forecasting, budgeting, and cost control, working closely with the leadership team. Ensure seamless communication between front and back of house teams. Drive exceptional guest experiences through attentive, proactive service. Effectively communicate guest feedback to key stakeholders Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team. Requirements: Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end restaurant environment gained within London. Proven ability to lead teams in a busy, service-driven operation. Comfortable with both front-of-house service and back-of-house admin responsibilities Fully flexible with availability - must be able to work any shift within the 12:00-00:00 window, including weekends and holidays. Strong interpersonal, organizational, and problem-solving skills We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager(Restaurant) enjoys a range of benefits including: £37,492 per annum plus service charge, paid overtime, and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated) Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, we'll help you grow and develop you as an individual and inspireincredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Jul 03, 2025
Full time
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Jul 03, 2025
Full time
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
General Manager Position Summary: The General Manager is responsible for all aspects of hotel operations, including day-to-day staff management and guest relations. They serve as an ambassador for both the brand and the hotel, providing leadership and strategic direction to all departments in support of service excellence, operational efficiency, and guest satisfaction. This role works closely with hotel ownership and key stakeholders. The General Manager is accountable for leading the hotel's management team (Heads of Department) and ensuring achievement of performance targets while balancing profitability and guest experience. Duties and Responsibilities: Oversee hotel operations in alignment with the organizational structure. Conduct regular meetings and briefings with all department heads. Ensure full compliance with operating standards, policies, procedures, and service protocols. Lead key initiatives including capital projects, service improvements, and renovations. Address guest complaints and oversee effective service recovery. Prepare, present, and achieve goals outlined in the annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Monitor and drive hotel profitability while ensuring guest satisfaction goals are met or exceeded. Make strategic decisions in the best interest of the hotel and stakeholders. Develop short- and long-term strategic goals and ensure achievement of budgetary objectives. Identify and implement cost-saving and operational improvement initiatives. Analyze profit and loss statements and take data-driven actions. Review daily business reports and make informed operational decisions. Ensure monthly financial forecasts for departments (Rooms, F&B, Admin, etc.) are on target and accurate. Maximize room yield and revenue through innovative sales strategies and yield management. Prepare monthly financial reports for ownership and stakeholders. Participate in budgeting and financial planning processes. Support procurement of supplies, equipment, and third-party vendor services. Serve as the final decision-maker in hiring key staff members. Coordinate closely with department heads to execute hotel operations effectively. Oversee and mentor department leaders to support professional development. Take ownership of guest complaints and ensure satisfactory resolution. Provide strong leadership across all aspects of hotel operations. Lead the hotel in business planning and operational excellence. Respond effectively to internal and external audits and drive continuous improvement. Support corporate client relations and assist in client acquisition alongside the sales team. Contribute to residential sales efforts as needed, especially in high-potential areas. Ensure compliance with safety, legal, fire, and health regulations. Prerequisites: The ideal candidate is an experienced, intelligent, and hands-on hotel professional with exceptional leadership and management capabilities. They must be flexible and available to work weekends, holidays, and evenings as needed. Education: A university degree in Hotel Management or a related field. Experience with hotel openings, repositioning, or management with a strong performance track record is preferred. Proficiency with hotel management systems is essential. Experience: 15-20 years of experience in the hospitality industry, including significant luxury and international exposure. 5-10 years in a senior leadership role (e.g., General Manager or Deputy General Manager), ideally with remote or destination property experience. Compensation: Competitive salary
Jul 03, 2025
Full time
General Manager Position Summary: The General Manager is responsible for all aspects of hotel operations, including day-to-day staff management and guest relations. They serve as an ambassador for both the brand and the hotel, providing leadership and strategic direction to all departments in support of service excellence, operational efficiency, and guest satisfaction. This role works closely with hotel ownership and key stakeholders. The General Manager is accountable for leading the hotel's management team (Heads of Department) and ensuring achievement of performance targets while balancing profitability and guest experience. Duties and Responsibilities: Oversee hotel operations in alignment with the organizational structure. Conduct regular meetings and briefings with all department heads. Ensure full compliance with operating standards, policies, procedures, and service protocols. Lead key initiatives including capital projects, service improvements, and renovations. Address guest complaints and oversee effective service recovery. Prepare, present, and achieve goals outlined in the annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Monitor and drive hotel profitability while ensuring guest satisfaction goals are met or exceeded. Make strategic decisions in the best interest of the hotel and stakeholders. Develop short- and long-term strategic goals and ensure achievement of budgetary objectives. Identify and implement cost-saving and operational improvement initiatives. Analyze profit and loss statements and take data-driven actions. Review daily business reports and make informed operational decisions. Ensure monthly financial forecasts for departments (Rooms, F&B, Admin, etc.) are on target and accurate. Maximize room yield and revenue through innovative sales strategies and yield management. Prepare monthly financial reports for ownership and stakeholders. Participate in budgeting and financial planning processes. Support procurement of supplies, equipment, and third-party vendor services. Serve as the final decision-maker in hiring key staff members. Coordinate closely with department heads to execute hotel operations effectively. Oversee and mentor department leaders to support professional development. Take ownership of guest complaints and ensure satisfactory resolution. Provide strong leadership across all aspects of hotel operations. Lead the hotel in business planning and operational excellence. Respond effectively to internal and external audits and drive continuous improvement. Support corporate client relations and assist in client acquisition alongside the sales team. Contribute to residential sales efforts as needed, especially in high-potential areas. Ensure compliance with safety, legal, fire, and health regulations. Prerequisites: The ideal candidate is an experienced, intelligent, and hands-on hotel professional with exceptional leadership and management capabilities. They must be flexible and available to work weekends, holidays, and evenings as needed. Education: A university degree in Hotel Management or a related field. Experience with hotel openings, repositioning, or management with a strong performance track record is preferred. Proficiency with hotel management systems is essential. Experience: 15-20 years of experience in the hospitality industry, including significant luxury and international exposure. 5-10 years in a senior leadership role (e.g., General Manager or Deputy General Manager), ideally with remote or destination property experience. Compensation: Competitive salary
Store Manager - London Selfridges STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Brand Presentation Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance. Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English,proficiency in a second language strongly preferred What makes you, makes our legacy Ermenegildo Zegna Groupis founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
Jul 01, 2025
Full time
Store Manager - London Selfridges STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Brand Presentation Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance. Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English,proficiency in a second language strongly preferred What makes you, makes our legacy Ermenegildo Zegna Groupis founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
We're delighted to offer an exciting Graduate or early career Digital Marketing Executive opportunity, with a market-leading brand in the luxury homes sector. Their products adorn some of the nicest houses across the UK, with a reputation for excellent customer service and bespoke, beautiful product design. About The Role This is a hands-on role built for someone at the start of their digital marketing journey - curious, ambitious and eager to learn by doing. Reporting to the Marketing Manager, you'll play a key role in planning and executing campaigns across digital channels, gaining real responsibility and growing your skills along the way. As an important member of the digital marketing team, you will be responsible for creating content for Instagram, Facebook, Pinterest, TikTok & more - especially reels, stories, and short-form video. You will have experience in planning and scheduling monitor engagement and performance, and support influencer and brand ambassador activity with briefs, post coordination, and tagged content management. What's important is that you have a passion for digital marketing, enjoy writing compelling copy for blogs, emails, product descriptions - always with a constant tone of voice and SEO in mind. About You You've studied or have relevant work experience in digital marketing and are now looking for a role where you can take on real responsibility and make an impact. You're active on social media and have created content (reels, stories, etc.). You're organised, self-motivated, and don't need micro-managing. You can juggle tasks and keep campaigns on track. You have a flair for design - Canva, Photoshop, Illustrator are familiar tools. You want a role where you can learn and grow. If this sounds interesting and you want a varied role with real progression opportunities where your skills will be nurtured and you will play a crucial part in a business' growth strategy then don't delay and send us your CV today! The role is office-based in Baldock, based in an idyllic location that is only accessible by car. This role is commutable from Letchworth, Hitchin, Stevenage, Hertford, Hatfield, St. Albans, Hemel Hempstead, Milton Keynes, Bishop's Stortford, Cheshunt, Hoddesdon, Luton, Dunstable, Leighton Buzzard, Royston, St. Neots, Huntingdon, Bedford and Cambridge. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Jul 01, 2025
Full time
We're delighted to offer an exciting Graduate or early career Digital Marketing Executive opportunity, with a market-leading brand in the luxury homes sector. Their products adorn some of the nicest houses across the UK, with a reputation for excellent customer service and bespoke, beautiful product design. About The Role This is a hands-on role built for someone at the start of their digital marketing journey - curious, ambitious and eager to learn by doing. Reporting to the Marketing Manager, you'll play a key role in planning and executing campaigns across digital channels, gaining real responsibility and growing your skills along the way. As an important member of the digital marketing team, you will be responsible for creating content for Instagram, Facebook, Pinterest, TikTok & more - especially reels, stories, and short-form video. You will have experience in planning and scheduling monitor engagement and performance, and support influencer and brand ambassador activity with briefs, post coordination, and tagged content management. What's important is that you have a passion for digital marketing, enjoy writing compelling copy for blogs, emails, product descriptions - always with a constant tone of voice and SEO in mind. About You You've studied or have relevant work experience in digital marketing and are now looking for a role where you can take on real responsibility and make an impact. You're active on social media and have created content (reels, stories, etc.). You're organised, self-motivated, and don't need micro-managing. You can juggle tasks and keep campaigns on track. You have a flair for design - Canva, Photoshop, Illustrator are familiar tools. You want a role where you can learn and grow. If this sounds interesting and you want a varied role with real progression opportunities where your skills will be nurtured and you will play a crucial part in a business' growth strategy then don't delay and send us your CV today! The role is office-based in Baldock, based in an idyllic location that is only accessible by car. This role is commutable from Letchworth, Hitchin, Stevenage, Hertford, Hatfield, St. Albans, Hemel Hempstead, Milton Keynes, Bishop's Stortford, Cheshunt, Hoddesdon, Luton, Dunstable, Leighton Buzzard, Royston, St. Neots, Huntingdon, Bedford and Cambridge. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Assistant Residence Manager - London Salary: £38,000 per annum Hours Per Week: 45 Hours per week Working Patterns: Our Management Team work collaboratively throughout the full working week Monday - Sunday. Shifts can start as early as 6am and finish as late as 10pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4. Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We're looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives. Our Assistant Residence Manager's Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery. This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team Tenant Management - Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests. Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works. Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards. Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere Who We're Looking For Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for: Professional Experience An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Developed and implemented customer satisfaction programs Compliant with maintenance of building safety standards. Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute. Personal Characteristics Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3. We're looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student . We only recruit the best of the best who pride themselves on making our resident's experience premium & luxurious. Why work for us . Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays - 22 days paid holiday, rising each year up to 25 days (pro rata) Bank Holidays - 8 paid holidays (England & Wales Bank Holidays) (pro rata) Your Birthday - We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone! Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Jun 27, 2025
Full time
Assistant Residence Manager - London Salary: £38,000 per annum Hours Per Week: 45 Hours per week Working Patterns: Our Management Team work collaboratively throughout the full working week Monday - Sunday. Shifts can start as early as 6am and finish as late as 10pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4. Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We're looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives. Our Assistant Residence Manager's Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery. This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team Tenant Management - Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests. Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works. Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards. Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere Who We're Looking For Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for: Professional Experience An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Developed and implemented customer satisfaction programs Compliant with maintenance of building safety standards. Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute. Personal Characteristics Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3. We're looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student . We only recruit the best of the best who pride themselves on making our resident's experience premium & luxurious. Why work for us . Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays - 22 days paid holiday, rising each year up to 25 days (pro rata) Bank Holidays - 8 paid holidays (England & Wales Bank Holidays) (pro rata) Your Birthday - We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox - All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday - there's something to suit everyone! Royal London Pension - We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events - We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together. Recognition Programmes - We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development - Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes. 24/7 Employee Assistance - The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing. Important Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
We are working with one of the leading travel consultancies with a global reach comprising a communications division and an expert sales and marketing team to recruit for an Associate Director This role offers hands-on involvement with some of the agency's most important clients. The role will require an initial deep dive focus on the team which handles a portfolio of high-end clients. These clients and the team that runs them, will need global strategic guidance as well as support in successfully planning and executing projects. In addition, you will work alongside another Associate Director and other senior colleagues, across the UK PR teams focusing on the following: The Job: Conceive and deliver creative and strategic integrated communications campaigns across traditional & digital platforms, for both high profile hotel launches as well as maintaining consistent results for long standing clients Implement synergistic creative brand partnerships between clients and third parties Demonstrate excellent communications skills, creative thinking, and an adeptness to adapt to an ever-changing industry and media landscape Provide senior level strategic consultation to clients to build their brand and support in achieving business growth and sales goals Possess an impressive 'little black book' of media contacts, both online and offline, and confident in liaising with top tier media, influencers, tastemakers and KOLs - thinking globally Nurture strong third-party contacts in place within the travel industry (including tour operators, airlines, tourist boards) Hold expert knowledge and interest in luxury travel and lifestyle trends Work with the senior team as relevant to create compelling, creative PR proposals and new business presentations Working with the Senior team to develop and harvest revenue from existing clients across PR and Sales Supporting the senior client leads on strategic development of campaigns as and were necessary. Helping to provide a global perspective Demonstrate a commercial approach to clients including having difficult conversations with them as required Identify training and development potential for the staff that you oversee In your continued role as an ambassador for PR seek out continued opportunities for growth for all current and prospective clients Help to identify and introduce processes and systems that will improve the efficiency and management of accounts While based in London, this role requires the ability to travel at short notice to meet existing or potential clients and host trips The Package: Salary £75,000 Working hours: 09:00 - 18:00 Monday to Thursday and 09:00 - 17:00 on Friday 3 days in the office per week with Wednesday as an optional WFH day and Friday as a WFH day Guaranteed opportunities to travel 2 weeks working from anywhere during August 8% pension contribution via NEST pension scheme post probationary period Vitality private healthcare after 3 years of service GymPass offered for every level across all offices Weekly social events including Rose Thursdays, Run Club and Book Club Birthday off if it falls on a weekday Sabbatical offered after 5 years of service Interested: If you would like to apply for the above vacancy please click 'APPLY' or email your cv to ,uk
Jun 27, 2025
Full time
We are working with one of the leading travel consultancies with a global reach comprising a communications division and an expert sales and marketing team to recruit for an Associate Director This role offers hands-on involvement with some of the agency's most important clients. The role will require an initial deep dive focus on the team which handles a portfolio of high-end clients. These clients and the team that runs them, will need global strategic guidance as well as support in successfully planning and executing projects. In addition, you will work alongside another Associate Director and other senior colleagues, across the UK PR teams focusing on the following: The Job: Conceive and deliver creative and strategic integrated communications campaigns across traditional & digital platforms, for both high profile hotel launches as well as maintaining consistent results for long standing clients Implement synergistic creative brand partnerships between clients and third parties Demonstrate excellent communications skills, creative thinking, and an adeptness to adapt to an ever-changing industry and media landscape Provide senior level strategic consultation to clients to build their brand and support in achieving business growth and sales goals Possess an impressive 'little black book' of media contacts, both online and offline, and confident in liaising with top tier media, influencers, tastemakers and KOLs - thinking globally Nurture strong third-party contacts in place within the travel industry (including tour operators, airlines, tourist boards) Hold expert knowledge and interest in luxury travel and lifestyle trends Work with the senior team as relevant to create compelling, creative PR proposals and new business presentations Working with the Senior team to develop and harvest revenue from existing clients across PR and Sales Supporting the senior client leads on strategic development of campaigns as and were necessary. Helping to provide a global perspective Demonstrate a commercial approach to clients including having difficult conversations with them as required Identify training and development potential for the staff that you oversee In your continued role as an ambassador for PR seek out continued opportunities for growth for all current and prospective clients Help to identify and introduce processes and systems that will improve the efficiency and management of accounts While based in London, this role requires the ability to travel at short notice to meet existing or potential clients and host trips The Package: Salary £75,000 Working hours: 09:00 - 18:00 Monday to Thursday and 09:00 - 17:00 on Friday 3 days in the office per week with Wednesday as an optional WFH day and Friday as a WFH day Guaranteed opportunities to travel 2 weeks working from anywhere during August 8% pension contribution via NEST pension scheme post probationary period Vitality private healthcare after 3 years of service GymPass offered for every level across all offices Weekly social events including Rose Thursdays, Run Club and Book Club Birthday off if it falls on a weekday Sabbatical offered after 5 years of service Interested: If you would like to apply for the above vacancy please click 'APPLY' or email your cv to ,uk
About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that 'luxury', 'efficacy' and 'clean' can be synonymous with exceptional makeup. A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science About Our Founder Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper's Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted "second-skin approach" to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Provide excellent product knowledge and sales and customer service skills to meet and exceed the brands service and sales goals. Have an entrepreneurial, flexible spirit, a passion for clean and sustainable beauty and are a true ambassador for Westman Atelier both in relation to the customer and to the store management. Responsibilities: Sales & Service Achieve required retail sales targets as communicated by the line manager. Closely monitor business and analyze results to recognize areas of opportunity and growth. Demonstrate excellent product knowledge and the ability to communicate this to the customer. Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier. Link sell to help grow Items Per Transaction and Average Basket Value. Keep up to date with competitor activities and missed opportunities, communicating these to the line manager and proactively create strategies, in collaboration with the line manager, to create a continuous growth of the brand. Drive animation and events on counter. Deliver excellence in execution of the Westman Atelier service standards. Product & Artistry Showcase excellent makeup skills, fitting with the unique Westman Atelier product application. Showcase excellent product knowledge. Ensure all educational information is used and initiatives are correctly implemented and followed up. Attend and actively participate in training meetings, virtual or at-counter, as provided by the Sales and Education Team. Actively participate in and complete online learning Grooming & Procedures Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier. Maintain high standards of timekeeping on the counter. Adhering to the Westman Atelier standards, Policies and Procedures Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked. Communication Communicate regularly and effectively with in-store staff and personal keeping them informed as well as being updated on all actions/events. Build a close relationship and work partnership with the in-store category managers and to provide trends, insights and critical business information. Work effectively with store personnel, store management and corporate sales and education teams. Oversee and record regular stock overviews and OOS, to ensure best sellers are regularly replenished. Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made. Ensure the following is regularly communicated to the line manager: Weekly sales reports Monthly sales reports and overview Store updates and Events Regular feedback on the overall store performance and in-store environment Requirements: 1-2 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus Demonstrated success handling customer matters in a fast-paced environment A high level of ownership, accountability and initiative Exceptional organizational skills and attention to detail Ability to work a flexible schedule based on business needs
Jun 27, 2025
Full time
About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that 'luxury', 'efficacy' and 'clean' can be synonymous with exceptional makeup. A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science About Our Founder Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper's Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted "second-skin approach" to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Provide excellent product knowledge and sales and customer service skills to meet and exceed the brands service and sales goals. Have an entrepreneurial, flexible spirit, a passion for clean and sustainable beauty and are a true ambassador for Westman Atelier both in relation to the customer and to the store management. Responsibilities: Sales & Service Achieve required retail sales targets as communicated by the line manager. Closely monitor business and analyze results to recognize areas of opportunity and growth. Demonstrate excellent product knowledge and the ability to communicate this to the customer. Use your exceptional people and conversational skills to stop and engage customers and introduce them to Westman Atelier. Link sell to help grow Items Per Transaction and Average Basket Value. Keep up to date with competitor activities and missed opportunities, communicating these to the line manager and proactively create strategies, in collaboration with the line manager, to create a continuous growth of the brand. Drive animation and events on counter. Deliver excellence in execution of the Westman Atelier service standards. Product & Artistry Showcase excellent makeup skills, fitting with the unique Westman Atelier product application. Showcase excellent product knowledge. Ensure all educational information is used and initiatives are correctly implemented and followed up. Attend and actively participate in training meetings, virtual or at-counter, as provided by the Sales and Education Team. Actively participate in and complete online learning Grooming & Procedures Present oneself within the standard of personal grooming guidelines as specified by Westman Atelier. Maintain high standards of timekeeping on the counter. Adhering to the Westman Atelier standards, Policies and Procedures Ensure the counter maintains excellent VM standards and is regularly cleaned and restocked. Communication Communicate regularly and effectively with in-store staff and personal keeping them informed as well as being updated on all actions/events. Build a close relationship and work partnership with the in-store category managers and to provide trends, insights and critical business information. Work effectively with store personnel, store management and corporate sales and education teams. Oversee and record regular stock overviews and OOS, to ensure best sellers are regularly replenished. Recording and reporting all OOS to the manager and help follow up to ensure timely and regular replenishments are made. Ensure the following is regularly communicated to the line manager: Weekly sales reports Monthly sales reports and overview Store updates and Events Regular feedback on the overall store performance and in-store environment Requirements: 1-2 years of beauty/skin care sales experience; degree or certification in similar capacity, a plus Demonstrated success handling customer matters in a fast-paced environment A high level of ownership, accountability and initiative Exceptional organizational skills and attention to detail Ability to work a flexible schedule based on business needs
VS/8047 Resident Service Associate Build to Rent 18 Month Fixed Term Contract Manchester City Centre 40 hours per week, Mon Fri with one Saturday in five. Salary: £26,000 - £27,000 per annum My client is a luxury build to rent site in the centre of Manchester. Their brand is all about delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include: Duties and Responsibilities Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Face to face, Email, LiveChat, 3rd party agents). Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures. Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service. Comply and participate with the schemes Health and Safety requirements. Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing. Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home. Promote renewals and carry out leasing activities such as viewings and subsequent follow ups. Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates. Support in the creation of a positive, memorable experience for residents. Updating the company in-house booking and resident relationship management system. Engage with the residents to capture feedback and insight to improve services to their needs. Participate in diverse events for residents to join in in. Support the coordination of any open house days Assist with periodic and tenancy end inspections. Chase outstanding rent arrears. Develop and maintain local knowledge and information relevant to residents. To maintain the sites review scores across all platforms above 4 star • Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals. Manage the incoming post and deliveries and ensure it is distributed efficiently. Attributes & Skills Ideally you will have experience in BTR or PBSA, my client will also consider candidates from a front of house hotel / hospitality background or Reception and administration background with first class customer service skills Ability to influence, adapt and be motivated in exceeding resident expectations Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output. Excellent resident service skills. Professional presentation, confident and outgoing in nature. A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas. Able to use initiative to enhance the reputation of the brand and contribute to increased profitability. Well organised, ability to problem solve, prioritise and work under pressure Attention to detail in personal presentation. Excellent verbal and written communication skills. Fluent in written and verbal English, culturally aware and able to adapt communication style. Local understanding and knowledge of the city, it s people, culture and social scene would be an advantage but is not essential. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Jun 27, 2025
Contractor
VS/8047 Resident Service Associate Build to Rent 18 Month Fixed Term Contract Manchester City Centre 40 hours per week, Mon Fri with one Saturday in five. Salary: £26,000 - £27,000 per annum My client is a luxury build to rent site in the centre of Manchester. Their brand is all about delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include: Duties and Responsibilities Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Face to face, Email, LiveChat, 3rd party agents). Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures. Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service. Comply and participate with the schemes Health and Safety requirements. Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing. Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home. Promote renewals and carry out leasing activities such as viewings and subsequent follow ups. Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates. Support in the creation of a positive, memorable experience for residents. Updating the company in-house booking and resident relationship management system. Engage with the residents to capture feedback and insight to improve services to their needs. Participate in diverse events for residents to join in in. Support the coordination of any open house days Assist with periodic and tenancy end inspections. Chase outstanding rent arrears. Develop and maintain local knowledge and information relevant to residents. To maintain the sites review scores across all platforms above 4 star • Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals. Manage the incoming post and deliveries and ensure it is distributed efficiently. Attributes & Skills Ideally you will have experience in BTR or PBSA, my client will also consider candidates from a front of house hotel / hospitality background or Reception and administration background with first class customer service skills Ability to influence, adapt and be motivated in exceeding resident expectations Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output. Excellent resident service skills. Professional presentation, confident and outgoing in nature. A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas. Able to use initiative to enhance the reputation of the brand and contribute to increased profitability. Well organised, ability to problem solve, prioritise and work under pressure Attention to detail in personal presentation. Excellent verbal and written communication skills. Fluent in written and verbal English, culturally aware and able to adapt communication style. Local understanding and knowledge of the city, it s people, culture and social scene would be an advantage but is not essential. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 27, 2025
Full time
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Flagship Supervisor - Glasgow, Buchanan Street - New Store Opening (24-40hrs) City: Glasgow Country/Region: GB Opening in July 2025 Interview process from mid-April 2025 Hire dates to cover training from June 2025 Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven flagship supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! The role The supervisor is our brand ambassador and in this role, you will oversee the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team's sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets. What to expect from the role Hold the daily team briefs, sharing store's KPIs, and motivate the team in beating these Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store Monitor store sales figures Handle serious complaints that have been escalated Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs Store operations Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned Cashing up and reconciling the till systems Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required Assisting with product and POS deliveries; unloading and storing in the correct spaces in store Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe The successful candidate Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? A competitive hourly rate of pay Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Jun 25, 2025
Full time
Flagship Supervisor - Glasgow, Buchanan Street - New Store Opening (24-40hrs) City: Glasgow Country/Region: GB Opening in July 2025 Interview process from mid-April 2025 Hire dates to cover training from June 2025 Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven flagship supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! The role The supervisor is our brand ambassador and in this role, you will oversee the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team's sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets. What to expect from the role Hold the daily team briefs, sharing store's KPIs, and motivate the team in beating these Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store Monitor store sales figures Handle serious complaints that have been escalated Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs Store operations Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned Cashing up and reconciling the till systems Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required Assisting with product and POS deliveries; unloading and storing in the correct spaces in store Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe The successful candidate Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? A competitive hourly rate of pay Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Jun 24, 2025
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
