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senior customer success manager
Accenture
External Talent Sourcing & Contracting Associate Manager UKIA
Accenture
Job Title: External Talent Sourcing & Contracting Associate Manager UKIA Location: London Onsite: 2-3x per week Role Overview:The External Talent Sourcing & Contracting Associate Manager is responsible for supporting the delivery of services to stakeholders and category leads. This includes strategic sourcing, competitive bids, contract negotiations, supplier performance management, price management, savings/compliance reporting, continuous improvement and ongoing cost reductions, supply market monitoring, and issue resolution. Responsibilities: Strategic Level: Influence the External Talent Category strategies to continuously drive improvement and value for Accenture. Utilize and continuously develop industry knowledge about the External Talent category to facilitate effective discussions, stakeholder management, and negotiations with key business stakeholders and suppliers. Tactical Level: Collaborate with the Sourcing & Contracting team in India to ensure projects are delivered to a high standard, driving best practice in Procurement. Manage senior stakeholder relationships (e.g., Client Account Leads, Managing Directors, and Directors of Operations). Foster relationships with suppliers by discussing performance and partnership building. Utilize feedback to find and create solutions for senior leaders. Liaise with multiple departments (Procurement, Legal, Tax, Operations) to uncover opportunities for continuous improvement and solve day-to-day challenges. Ensure the highest level of compliance with local legislation, regulations, and Accenture policies. Focus on business adherence to processes and identify and implement process improvements. Identify opportunities and continuous improvements to support the overall delivery of our External Talent objectives. Project Level: Drive demand management projects. Assist in integrating companies acquired by Accenture from a procurement perspective. Launch RFPs or other sourcing activities to refresh the supplier base. Assist the business in proposal solutioning. Language Requirements: Fluent in English. Qualifications: Bachelor's degree. Minimum of 7 years' experience in strategic sourcing, contract negotiations, procurement, and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating complex purchasing agreements with suppliers in the Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape, including employment law, immigration procedures, work visa classifications, and employment arrangements. Ability to manage multiple projects, adopt a flexible approach, and prioritize tasks appropriately. Comfortable navigating and communicating in a multicultural and broad environment and with all levels of the organization. 3+ years of experience working with senior business executives in a highly complex matrix organization. Forward and solution-minded, team player with a high degree of self-management. Comfortable working in a matrix-type organization. Ability to coach/mentor and lead if required; ability to collaborate, advocate a shared vision, and execute with agility. Ability to travel 10% of the time. Professional Skill Requirements: Excellent communication skills, both written and verbal, including formal presentation skills. Strong analytical and problem-solving skills. Strong multi-tasking skills. Strong multi-phase project management skills. Attention to detail, able to problem solve, analytical. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Highly motivated independent self-starter who thrives on challenge and delivering exceptional results. Possess a desire to learn and deliver as a true team player. Collaborative, and can drive favorable business outcomes in an efficient and agile manner, and who can flex to ever-dynamic business needs.
Jul 06, 2025
Full time
Job Title: External Talent Sourcing & Contracting Associate Manager UKIA Location: London Onsite: 2-3x per week Role Overview:The External Talent Sourcing & Contracting Associate Manager is responsible for supporting the delivery of services to stakeholders and category leads. This includes strategic sourcing, competitive bids, contract negotiations, supplier performance management, price management, savings/compliance reporting, continuous improvement and ongoing cost reductions, supply market monitoring, and issue resolution. Responsibilities: Strategic Level: Influence the External Talent Category strategies to continuously drive improvement and value for Accenture. Utilize and continuously develop industry knowledge about the External Talent category to facilitate effective discussions, stakeholder management, and negotiations with key business stakeholders and suppliers. Tactical Level: Collaborate with the Sourcing & Contracting team in India to ensure projects are delivered to a high standard, driving best practice in Procurement. Manage senior stakeholder relationships (e.g., Client Account Leads, Managing Directors, and Directors of Operations). Foster relationships with suppliers by discussing performance and partnership building. Utilize feedback to find and create solutions for senior leaders. Liaise with multiple departments (Procurement, Legal, Tax, Operations) to uncover opportunities for continuous improvement and solve day-to-day challenges. Ensure the highest level of compliance with local legislation, regulations, and Accenture policies. Focus on business adherence to processes and identify and implement process improvements. Identify opportunities and continuous improvements to support the overall delivery of our External Talent objectives. Project Level: Drive demand management projects. Assist in integrating companies acquired by Accenture from a procurement perspective. Launch RFPs or other sourcing activities to refresh the supplier base. Assist the business in proposal solutioning. Language Requirements: Fluent in English. Qualifications: Bachelor's degree. Minimum of 7 years' experience in strategic sourcing, contract negotiations, procurement, and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating complex purchasing agreements with suppliers in the Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape, including employment law, immigration procedures, work visa classifications, and employment arrangements. Ability to manage multiple projects, adopt a flexible approach, and prioritize tasks appropriately. Comfortable navigating and communicating in a multicultural and broad environment and with all levels of the organization. 3+ years of experience working with senior business executives in a highly complex matrix organization. Forward and solution-minded, team player with a high degree of self-management. Comfortable working in a matrix-type organization. Ability to coach/mentor and lead if required; ability to collaborate, advocate a shared vision, and execute with agility. Ability to travel 10% of the time. Professional Skill Requirements: Excellent communication skills, both written and verbal, including formal presentation skills. Strong analytical and problem-solving skills. Strong multi-tasking skills. Strong multi-phase project management skills. Attention to detail, able to problem solve, analytical. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Highly motivated independent self-starter who thrives on challenge and delivering exceptional results. Possess a desire to learn and deliver as a true team player. Collaborative, and can drive favorable business outcomes in an efficient and agile manner, and who can flex to ever-dynamic business needs.
IT 2nd Line Support Engineer
Aventum Group
Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks). Ensuring that all IT hardware/equipment is operational each morning in our London office. Assist IT Services Team Leader with: IT projects Domain management Application management Hardware Management Role Requirements Experience in the Insurance sector Experience with Policy Admin Systems Proficiency with Microsoft 365 applications IT qualifications are advantageous Skills & Abilities Good knowledge of Microsoft 365 applications Good knowledge of IT collaboration tools, e.g., Teams Experience working in a service environment under pressure Team player Flexible with working hours and tasks Willingness to travel to support/visit remote sites Good time management Proactive and responsive Management Duties None We are an equal opportunity employer and proud that 93% of our employees feel they can be themselves at work. We aim to hire the industry's finest people because the best drive the best outcomes. We challenge the status quo to find better ways to do things. Because together, we're limitless. We value diversity and foster an inclusive culture. We understand the need for flexibility, so we offer a hybrid work model. Please inform us if you require reasonable adjustments during the recruitment process. FCA Conduct Rules Under the Senior Managers and Certification Regime, the FCA and Aventum expect that: You must act with integrity. You must act with due skill, care, and diligence. Apply now First Name Last Name Email Telephone Enquiry Files Sign up for our newsletter? Yes / No By submitting your information, Aventum may contact you further if we have a legitimate interest. You can unsubscribe from all email communications at any time.
Jul 06, 2025
Full time
Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks). Ensuring that all IT hardware/equipment is operational each morning in our London office. Assist IT Services Team Leader with: IT projects Domain management Application management Hardware Management Role Requirements Experience in the Insurance sector Experience with Policy Admin Systems Proficiency with Microsoft 365 applications IT qualifications are advantageous Skills & Abilities Good knowledge of Microsoft 365 applications Good knowledge of IT collaboration tools, e.g., Teams Experience working in a service environment under pressure Team player Flexible with working hours and tasks Willingness to travel to support/visit remote sites Good time management Proactive and responsive Management Duties None We are an equal opportunity employer and proud that 93% of our employees feel they can be themselves at work. We aim to hire the industry's finest people because the best drive the best outcomes. We challenge the status quo to find better ways to do things. Because together, we're limitless. We value diversity and foster an inclusive culture. We understand the need for flexibility, so we offer a hybrid work model. Please inform us if you require reasonable adjustments during the recruitment process. FCA Conduct Rules Under the Senior Managers and Certification Regime, the FCA and Aventum expect that: You must act with integrity. You must act with due skill, care, and diligence. Apply now First Name Last Name Email Telephone Enquiry Files Sign up for our newsletter? Yes / No By submitting your information, Aventum may contact you further if we have a legitimate interest. You can unsubscribe from all email communications at any time.
Senior Full Stack Engineer (Generative AI focus)
black.ai
Build the future of brand tracking: from the ground up We've launched a new team to build the next big thing at Tracksuit. It's a 0 1 product, focused on making Tracksuit's brand data accessible to marketing agencies and partners. We already have an initial dream team, with 4 members: A Product Manager A Product Designer A Data Scientist A Principal Engineer Now, we're looking for a Senior Full Stack Engineer (with strong front-end capabilities and a deep interest in generative AI ) to join the team. This is your chance to have massive impact from day one, working across the entire product lifecycle, shaping the MVP, building core architecture, experimenting with AI, and growing the product into a world-class platform. Why this role Is special 0 1 opportunity: This isn't iterating on existing features, this is greenfield, from scratch, customer-driven product development. Product ownership: You'll be deeply involved in product decisions, working closely with design, PM, and data to build something people love. AI-infused: We're leveraging generative AI to accelerate workflows and uncover insights, with Tracksuit's brand data. You'll play a key role in shaping how we integrate AI in useful, elegant ways. Startup energy with strong foundations: At just over 4 years old, we're already working with 500+ brands across NZ, AU, UK, USA and Canada. You'll get startup pace with the stability and reach of a scaling company. What you'll do Own technical delivery from MVP to product-market fit and beyond. Collaborate with product and design on shaping features, flows, and systems. Build delightful, performant interfaces and robust backend services. Contribute to architecture and long-term scalability decisions. Use generative AI tools to power product features and supercharge your workflow. Help evolve the team into a fully-fledged product squad. Be a mentor, collaborator, and culture carrier on the team. What you will bring 5+ years of software engineering experience. Proficiency in TypeScript and modern front-end frameworks (e.g. React). Solid backend engineering skills ( Node.js or similar). Comfort working in ambiguous, fast-changing environments. Experience with or strong interest in applying AI in product development. Product mindset: you care deeply about the user experience. A collaborative, low-ego, growth-oriented approach to work. At just over 3 years old, we're incredibly grateful and excited to be working with over 600 epic brands across AU, NZ, USA, Canada and the UK. Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We're doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable. We're a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement. Underpinning the experience are our great benefits, including: Compensation: Transparent compensation reviewed regularly Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit's success. Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave. Generous parental benefits: 12 weeks' paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work. A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel. Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are an office first work environment, however we understand that life can get messy. We provide flexibility in our approach to working options and will work with you to find the right balance and approach to WFH/in-office work. Most importantly, when you join, you'll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything. Sound like a bit of you? Apply now or reach out directly. We'd love to chat.
Jul 06, 2025
Full time
Build the future of brand tracking: from the ground up We've launched a new team to build the next big thing at Tracksuit. It's a 0 1 product, focused on making Tracksuit's brand data accessible to marketing agencies and partners. We already have an initial dream team, with 4 members: A Product Manager A Product Designer A Data Scientist A Principal Engineer Now, we're looking for a Senior Full Stack Engineer (with strong front-end capabilities and a deep interest in generative AI ) to join the team. This is your chance to have massive impact from day one, working across the entire product lifecycle, shaping the MVP, building core architecture, experimenting with AI, and growing the product into a world-class platform. Why this role Is special 0 1 opportunity: This isn't iterating on existing features, this is greenfield, from scratch, customer-driven product development. Product ownership: You'll be deeply involved in product decisions, working closely with design, PM, and data to build something people love. AI-infused: We're leveraging generative AI to accelerate workflows and uncover insights, with Tracksuit's brand data. You'll play a key role in shaping how we integrate AI in useful, elegant ways. Startup energy with strong foundations: At just over 4 years old, we're already working with 500+ brands across NZ, AU, UK, USA and Canada. You'll get startup pace with the stability and reach of a scaling company. What you'll do Own technical delivery from MVP to product-market fit and beyond. Collaborate with product and design on shaping features, flows, and systems. Build delightful, performant interfaces and robust backend services. Contribute to architecture and long-term scalability decisions. Use generative AI tools to power product features and supercharge your workflow. Help evolve the team into a fully-fledged product squad. Be a mentor, collaborator, and culture carrier on the team. What you will bring 5+ years of software engineering experience. Proficiency in TypeScript and modern front-end frameworks (e.g. React). Solid backend engineering skills ( Node.js or similar). Comfort working in ambiguous, fast-changing environments. Experience with or strong interest in applying AI in product development. Product mindset: you care deeply about the user experience. A collaborative, low-ego, growth-oriented approach to work. At just over 3 years old, we're incredibly grateful and excited to be working with over 600 epic brands across AU, NZ, USA, Canada and the UK. Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We're doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable. We're a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement. Underpinning the experience are our great benefits, including: Compensation: Transparent compensation reviewed regularly Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit's success. Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave. Generous parental benefits: 12 weeks' paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work. A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel. Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are an office first work environment, however we understand that life can get messy. We provide flexibility in our approach to working options and will work with you to find the right balance and approach to WFH/in-office work. Most importantly, when you join, you'll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything. Sound like a bit of you? Apply now or reach out directly. We'd love to chat.
Operations Specialist
Artisan AI, Inc.
About the role At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company. We're looking for a Customer Success Manager who's passionate about helping customers succeed. You'll play a critical role in onboarding new users, ensuring they're getting value from our AI products, and supporting them as they grow with us. You'll work closely with the Director of Customer Success to deliver world-class service and continuously improve our customer journey. Key Responsibilities Administrative Support: Assist in managing daily operational tasks, including scheduling meetings, organizing files, and maintaining internal documentation. Revenue Operations Support: Assist in streamlining processes, improving efficiency, and supporting the revenue operations team in executing strategies. Product Operations Assistance: Support the product team by coordinating user interviews, maintaining documentation, and ensuring smooth product-related operations. Data Entry & Basic Reporting: Input data into our systems accurately and assist in generating basic reports for different business functions. Familiarity with Tableau is a plus but not required. System & Process Support: Help implement new systems and assist in developing Standard Operating Procedures (SOPs) under the guidance of senior team members. Cross-Departmental Coordination: Collaborate with other teams (Sales, Marketing, Finance) to ensure smooth operational workflows and clear communication. About You 1-2 years of experience in an operations, administrative, or similar support role. Internship experience is also welcomed. Strong organizational and time management skills with attention to detail. Eagerness to learn and develop new skills in operations, product support, and data analysis. Comfortable with basic tools like Microsoft Office, Google Workspace, and project management platforms (e.g., Notion, Asana). A proactive attitude with a problem-solving mindset-ready to jump in and help where needed. Open to working in-office in Russian Hill or comfortable with a hybrid/remote setup. Ready to work hard to execute our mission - this isn't a traditional 9-5. Excited about Artisan's mission and growth journey. Preferred (but not required) Basic knowledge of Tableau, SQL, or other data analysis tools. Experience working in a startup environment or fast-paced organization. Familiarity with CRM tools like HubSpot or Salesforce. What You'll Gain Hands-on experience in a rapidly growing startup environment. Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members. The chance to be part of an innovative team building the future of AI-driven business tools. Exposure to a wide range of business functions, with potential for rapid career growth.
Jul 06, 2025
Full time
About the role At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company. We're looking for a Customer Success Manager who's passionate about helping customers succeed. You'll play a critical role in onboarding new users, ensuring they're getting value from our AI products, and supporting them as they grow with us. You'll work closely with the Director of Customer Success to deliver world-class service and continuously improve our customer journey. Key Responsibilities Administrative Support: Assist in managing daily operational tasks, including scheduling meetings, organizing files, and maintaining internal documentation. Revenue Operations Support: Assist in streamlining processes, improving efficiency, and supporting the revenue operations team in executing strategies. Product Operations Assistance: Support the product team by coordinating user interviews, maintaining documentation, and ensuring smooth product-related operations. Data Entry & Basic Reporting: Input data into our systems accurately and assist in generating basic reports for different business functions. Familiarity with Tableau is a plus but not required. System & Process Support: Help implement new systems and assist in developing Standard Operating Procedures (SOPs) under the guidance of senior team members. Cross-Departmental Coordination: Collaborate with other teams (Sales, Marketing, Finance) to ensure smooth operational workflows and clear communication. About You 1-2 years of experience in an operations, administrative, or similar support role. Internship experience is also welcomed. Strong organizational and time management skills with attention to detail. Eagerness to learn and develop new skills in operations, product support, and data analysis. Comfortable with basic tools like Microsoft Office, Google Workspace, and project management platforms (e.g., Notion, Asana). A proactive attitude with a problem-solving mindset-ready to jump in and help where needed. Open to working in-office in Russian Hill or comfortable with a hybrid/remote setup. Ready to work hard to execute our mission - this isn't a traditional 9-5. Excited about Artisan's mission and growth journey. Preferred (but not required) Basic knowledge of Tableau, SQL, or other data analysis tools. Experience working in a startup environment or fast-paced organization. Familiarity with CRM tools like HubSpot or Salesforce. What You'll Gain Hands-on experience in a rapidly growing startup environment. Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members. The chance to be part of an innovative team building the future of AI-driven business tools. Exposure to a wide range of business functions, with potential for rapid career growth.
Fire and Security engineer
JLA Limited Birmingham, Staffordshire
JLA - Safety Systems Maintenance Engineer JLA is a mission-critical infrastructure solutions business offering services including Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. When you join the JLA family, you'll gain access to an extensive benefits package. We care about our people and take your well-being seriously, offering supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a team of Mental Health First Aiders are available to support you through life's challenges. We also offer up to 8 counseling sessions, available in-person or remote, providing flexibility to meet your personal needs. Our onsite gym at head office, along with various gym membership discounts, helps you reach your fitness goals. Financial support includes life assurance, company sick pay, a pension scheme, free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive staff discounts. We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We value and invest in our employees' success through recognition schemes, career development support, and training. Through our Refer a Friend scheme, you can earn up to £1,000 in bonuses! Role overview Safety systems maintenance engineer, including reactive calls. Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have reported faulty systems (when a senior engineer is already on the job). Part of the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first-fix rate. Manage van stock similarly to level 1 and 2 responsibilities. Service Delivery Understand and demonstrate service delivery excellence, ensuring the basics are done right every time and contributing to a team where service quality is central to performance. Managing Risk Be aware of operational and regulatory risks that may impact your work. Report any risks to your line manager that could affect the business. Managing Health & Safety Conduct risk assessments and prepare method statements, compiling reports in accordance with H&S requirements. Liaise with the Head of Compliance to ensure role-related compliance aligns with the framework. Criteria Essential : Attributes required for consideration Desirable : Attributes that can be trained or developed Knowledge and Skills : What you know and what you can do
Jul 06, 2025
Full time
JLA - Safety Systems Maintenance Engineer JLA is a mission-critical infrastructure solutions business offering services including Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. When you join the JLA family, you'll gain access to an extensive benefits package. We care about our people and take your well-being seriously, offering supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a team of Mental Health First Aiders are available to support you through life's challenges. We also offer up to 8 counseling sessions, available in-person or remote, providing flexibility to meet your personal needs. Our onsite gym at head office, along with various gym membership discounts, helps you reach your fitness goals. Financial support includes life assurance, company sick pay, a pension scheme, free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive staff discounts. We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We value and invest in our employees' success through recognition schemes, career development support, and training. Through our Refer a Friend scheme, you can earn up to £1,000 in bonuses! Role overview Safety systems maintenance engineer, including reactive calls. Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have reported faulty systems (when a senior engineer is already on the job). Part of the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first-fix rate. Manage van stock similarly to level 1 and 2 responsibilities. Service Delivery Understand and demonstrate service delivery excellence, ensuring the basics are done right every time and contributing to a team where service quality is central to performance. Managing Risk Be aware of operational and regulatory risks that may impact your work. Report any risks to your line manager that could affect the business. Managing Health & Safety Conduct risk assessments and prepare method statements, compiling reports in accordance with H&S requirements. Liaise with the Head of Compliance to ensure role-related compliance aligns with the framework. Criteria Essential : Attributes required for consideration Desirable : Attributes that can be trained or developed Knowledge and Skills : What you know and what you can do
Northrop Grumman Sperry Marine
Senior Systems Test Engineer
Northrop Grumman Sperry Marine
Sperry Marine provides safe, efficient and reliable Navigation Solutions for the commercial and defence maritime industry. Our Engineering Team currently has development teams based in New Malden in UK and Hamburg in Germany, working closely together and with responsibility for the development and maintenance of Sperry Marine's wide product portfolio, and ambitious future development roadmap. Our success is built on numerous strengths, including technical expertise, global reach, dedicated employees, our approach to sustainability and drive to innovate. We are a truly multidisciplinary team, with engineers from electronics, software, mechanical, system engineering and system test backgrounds all working in integrated teams to develop best in class products and solutions. We foster development, and your knowledge and career will develop no matter your experience when you first join the team. This allows Sperry Marine to deliver our extensive portfolio across radars, electronic charting, compasses, steering systems, autopilots, speed logs and Integrated Bridge Systems. We integrate all this with secure, connected digital services that support digital transformation. We take pride in our commitment to provide 24/7 support to all of our thousands of customers. We are looking for an enthusiastic, self-motivated person who has an attention to detail, excellent communication skills, and can consistently produce high quality work. The successful candidate will join our Systems Test Team, as a Senior Test Engineer, within the Engineering Department in New Malden. With the nature of our work being hands on testing of our products, the role is predominantly office based. The role will involve working closely with the wider Engineering Team to understand project requirements, defining and agreeing testing scope, and supporting all software and hardware testing functions. The role offers great opportunity to be part of the development of our Navigation solutions that form the Integrated Bridge System (IBS) solutions that we offer. As your product knowledge increases, the role of the Senior Systems Test Engineer also becomes that to support our Lead Test Engineer and Manager in the planning and coordination of our teams' testing activities, driving efficiency and quality improvements, and supporting our team in all aspects of their work. About You Key Responsibilities Taking ownership of testing for more complex and higher-risk components of the system Product knowledge - deepening expertise in the product's architecture and functionality. Ability to independently troubleshoot system issues and suggest improvements based on testing feedback, including for technical publications Lab safety and setup - responsible for ensuring proper safety measures are followed during test execution. Assists in troubleshooting lab equipment and software during setup Continuous improvement - identifying and driving improvements to testing processes, tools, or test environments Leading test execution for medium-complexity projects and ensuring tests are executed on time and to specification Reviewing and providing input on test cases, suggesting improvements, and ensuring they meet test objectives Technical Skills Advanced test methodologies & holistic system thinking - apply advanced test techniques (e.g. risk-based testing, performance testing) and demonstrate an increasing ability to assess how software interacts with hardware components, ensuring comprehensive system-level validation Advanced understanding of how hardware and software components interact, and the testing considerations involved Strong proficiency in manual and/or automated testing, with the ability to troubleshoot both hardware and software issues Ability to analyse and identify root causes for issues or defects Intermediate test design skills, including writing and improving test plans, cases and scripts Increased expertise in product knowledge, with greater knowledge of product features and system architecture Behavioural Skills Work ethic - consistently demonstrates initiative and ownership of projects and tasks. Manages time effectively to meet deadlines Leadership - beginning to mentor junior team members by providing guidance on technical questions or test execution Problem-solving - creative and resourceful in finding solutions to testing challenges and defects Exemplary professional conduct - lead by example in work ethic, focus and time management. Be visibly committed to delivering high-quality work, avoiding bad habits Refined communication & influence - demonstrate thoughtful, solution-orientated communication. Encourage respectful discussion, listen actively, and mentor others on how to communicate effectively with peers and leadership Proactive mentorship & guidance - ensure junior engineers understand professional expectations by guiding them subtly, such as helping rephrase emails professionally, reminding them of meeting etiquette, or setting expectations on responsiveness and accountability Upholding team standards - reinforce and uphold the team's cultural and professional standards, ensuring that workspaces are organised, test results are thoroughly documented, and safety protocols are followed diligently Specialist Knowledge Experience of testing safety critical or regulated products in an Engineering field, such as Marine, Automotive or Aerospace Knowledge of requirements management tools (e.g. DOORS, ReqView or similar) Knowledge of Test Management Tools (e.g. Xray) Experience, or knowledge, in the use of Python ISTQB certified tester would be advantageous Key Responsibilities Taking ownership of testing for more complex and higher-risk components of the system Product knowledge - deepening expertise in the product's architecture and functionality. Ability to independently troubleshoot system issues and suggest improvements based on testing feedback, including for technical publications Lab safety and setup - responsible for ensuring proper safety measures are followed during test execution. Assists in troubleshooting lab equipment and software during setup Continuous improvement - identifying and driving improvements to testing processes, tools, or test environments Leading test execution for medium-complexity projects and ensuring tests are executed on time and to specification Reviewing and providing input on test cases, suggesting improvements, and ensuring they meet test objectives Technical Skills Advanced test methodologies & holistic system thinking - apply advanced test techniques (e.g. risk-based testing, performance testing) and demonstrate an increasing ability to assess how software interacts with hardware components, ensuring comprehensive system-level validation Advanced understanding of how hardware and software components interact, and the testing considerations involved Strong proficiency in manual and/or automated testing, with the ability to troubleshoot both hardware and software issues Ability to analyse and identify root causes for issues or defects Intermediate test design skills, including writing and improving test plans, cases and scripts Increased expertise in product knowledge, with greater knowledge of product features and system architecture Behavioural Skills Work ethic - consistently demonstrates initiative and ownership of projects and tasks. Manages time effectively to meet deadlines Leadership - beginning to mentor junior team members by providing guidance on technical questions or test execution Problem-solving - creative and resourceful in finding solutions to testing challenges and defects Exemplary professional conduct - lead by example in work ethic, focus and time management. Be visibly committed to delivering high-quality work, avoiding bad habits Refined communication & influence - demonstrate thoughtful, solution-orientated communication. Encourage respectful discussion, listen actively, and mentor others on how to communicate effectively with peers and leadership Proactive mentorship & guidance - ensure junior engineers understand professional expectations by guiding them subtly, such as helping rephrase emails professionally, reminding them of meeting etiquette, or setting expectations on responsiveness and accountability Upholding team standards - reinforce and uphold the team's cultural and professional standards, ensuring that workspaces are organised, test results are thoroughly documented, and safety protocols are followed diligently Specialist Knowledge Experience of testing safety critical or regulated products in an Engineering field, such as Marine, Automotive or Aerospace Knowledge of requirements management tools (e.g. DOORS, ReqView or similar) Knowledge of Test Management Tools (e.g. Xray) Experience, or knowledge, in the use of Python ISTQB certified tester would be advantageous Right to work in the UK required. About Us With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems . click apply for full job details
Jul 06, 2025
Full time
Sperry Marine provides safe, efficient and reliable Navigation Solutions for the commercial and defence maritime industry. Our Engineering Team currently has development teams based in New Malden in UK and Hamburg in Germany, working closely together and with responsibility for the development and maintenance of Sperry Marine's wide product portfolio, and ambitious future development roadmap. Our success is built on numerous strengths, including technical expertise, global reach, dedicated employees, our approach to sustainability and drive to innovate. We are a truly multidisciplinary team, with engineers from electronics, software, mechanical, system engineering and system test backgrounds all working in integrated teams to develop best in class products and solutions. We foster development, and your knowledge and career will develop no matter your experience when you first join the team. This allows Sperry Marine to deliver our extensive portfolio across radars, electronic charting, compasses, steering systems, autopilots, speed logs and Integrated Bridge Systems. We integrate all this with secure, connected digital services that support digital transformation. We take pride in our commitment to provide 24/7 support to all of our thousands of customers. We are looking for an enthusiastic, self-motivated person who has an attention to detail, excellent communication skills, and can consistently produce high quality work. The successful candidate will join our Systems Test Team, as a Senior Test Engineer, within the Engineering Department in New Malden. With the nature of our work being hands on testing of our products, the role is predominantly office based. The role will involve working closely with the wider Engineering Team to understand project requirements, defining and agreeing testing scope, and supporting all software and hardware testing functions. The role offers great opportunity to be part of the development of our Navigation solutions that form the Integrated Bridge System (IBS) solutions that we offer. As your product knowledge increases, the role of the Senior Systems Test Engineer also becomes that to support our Lead Test Engineer and Manager in the planning and coordination of our teams' testing activities, driving efficiency and quality improvements, and supporting our team in all aspects of their work. About You Key Responsibilities Taking ownership of testing for more complex and higher-risk components of the system Product knowledge - deepening expertise in the product's architecture and functionality. Ability to independently troubleshoot system issues and suggest improvements based on testing feedback, including for technical publications Lab safety and setup - responsible for ensuring proper safety measures are followed during test execution. Assists in troubleshooting lab equipment and software during setup Continuous improvement - identifying and driving improvements to testing processes, tools, or test environments Leading test execution for medium-complexity projects and ensuring tests are executed on time and to specification Reviewing and providing input on test cases, suggesting improvements, and ensuring they meet test objectives Technical Skills Advanced test methodologies & holistic system thinking - apply advanced test techniques (e.g. risk-based testing, performance testing) and demonstrate an increasing ability to assess how software interacts with hardware components, ensuring comprehensive system-level validation Advanced understanding of how hardware and software components interact, and the testing considerations involved Strong proficiency in manual and/or automated testing, with the ability to troubleshoot both hardware and software issues Ability to analyse and identify root causes for issues or defects Intermediate test design skills, including writing and improving test plans, cases and scripts Increased expertise in product knowledge, with greater knowledge of product features and system architecture Behavioural Skills Work ethic - consistently demonstrates initiative and ownership of projects and tasks. Manages time effectively to meet deadlines Leadership - beginning to mentor junior team members by providing guidance on technical questions or test execution Problem-solving - creative and resourceful in finding solutions to testing challenges and defects Exemplary professional conduct - lead by example in work ethic, focus and time management. Be visibly committed to delivering high-quality work, avoiding bad habits Refined communication & influence - demonstrate thoughtful, solution-orientated communication. Encourage respectful discussion, listen actively, and mentor others on how to communicate effectively with peers and leadership Proactive mentorship & guidance - ensure junior engineers understand professional expectations by guiding them subtly, such as helping rephrase emails professionally, reminding them of meeting etiquette, or setting expectations on responsiveness and accountability Upholding team standards - reinforce and uphold the team's cultural and professional standards, ensuring that workspaces are organised, test results are thoroughly documented, and safety protocols are followed diligently Specialist Knowledge Experience of testing safety critical or regulated products in an Engineering field, such as Marine, Automotive or Aerospace Knowledge of requirements management tools (e.g. DOORS, ReqView or similar) Knowledge of Test Management Tools (e.g. Xray) Experience, or knowledge, in the use of Python ISTQB certified tester would be advantageous Key Responsibilities Taking ownership of testing for more complex and higher-risk components of the system Product knowledge - deepening expertise in the product's architecture and functionality. Ability to independently troubleshoot system issues and suggest improvements based on testing feedback, including for technical publications Lab safety and setup - responsible for ensuring proper safety measures are followed during test execution. Assists in troubleshooting lab equipment and software during setup Continuous improvement - identifying and driving improvements to testing processes, tools, or test environments Leading test execution for medium-complexity projects and ensuring tests are executed on time and to specification Reviewing and providing input on test cases, suggesting improvements, and ensuring they meet test objectives Technical Skills Advanced test methodologies & holistic system thinking - apply advanced test techniques (e.g. risk-based testing, performance testing) and demonstrate an increasing ability to assess how software interacts with hardware components, ensuring comprehensive system-level validation Advanced understanding of how hardware and software components interact, and the testing considerations involved Strong proficiency in manual and/or automated testing, with the ability to troubleshoot both hardware and software issues Ability to analyse and identify root causes for issues or defects Intermediate test design skills, including writing and improving test plans, cases and scripts Increased expertise in product knowledge, with greater knowledge of product features and system architecture Behavioural Skills Work ethic - consistently demonstrates initiative and ownership of projects and tasks. Manages time effectively to meet deadlines Leadership - beginning to mentor junior team members by providing guidance on technical questions or test execution Problem-solving - creative and resourceful in finding solutions to testing challenges and defects Exemplary professional conduct - lead by example in work ethic, focus and time management. Be visibly committed to delivering high-quality work, avoiding bad habits Refined communication & influence - demonstrate thoughtful, solution-orientated communication. Encourage respectful discussion, listen actively, and mentor others on how to communicate effectively with peers and leadership Proactive mentorship & guidance - ensure junior engineers understand professional expectations by guiding them subtly, such as helping rephrase emails professionally, reminding them of meeting etiquette, or setting expectations on responsiveness and accountability Upholding team standards - reinforce and uphold the team's cultural and professional standards, ensuring that workspaces are organised, test results are thoroughly documented, and safety protocols are followed diligently Specialist Knowledge Experience of testing safety critical or regulated products in an Engineering field, such as Marine, Automotive or Aerospace Knowledge of requirements management tools (e.g. DOORS, ReqView or similar) Knowledge of Test Management Tools (e.g. Xray) Experience, or knowledge, in the use of Python ISTQB certified tester would be advantageous Right to work in the UK required. About Us With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems . click apply for full job details
Bright Selection Ltd
Customer Relationship Manager
Bright Selection Ltd
Customer Relationship Manager North London (Hybrid/Work from home) 33,000 - 36,500 12-month FTC with potential to go permanent Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit. This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You'll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission. Key Duties Include: Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families. Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London. Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams. Coordinating open days, events, and marketing activities to raise local awareness of services. Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement. Playing an active role in shaping the home's admissions strategy in collaboration with the senior leadership team. What You'll Need: Experience in a client-facing role within a care, healthcare, or service-led environment. A confident communicator with excellent relationship-building and organisational skills. Working knowledge of public and private funding routes for residential or nursing care. Comfortable working in a fast-paced, target-led environment. Able to work Monday to Friday with some flexibility to attend occasional events. What's on Offer: 33,000 - 36,500 per annum, depending on experience 12-month fixed-term contract with potential for extension or permanence Monday to Friday working pattern (hybrid with remote working opportunities) Supportive team culture and involvement in a high-profile service development Pension scheme and standard holiday entitlement If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we'd be pleased to hear from you. Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so.
Jul 06, 2025
Contractor
Customer Relationship Manager North London (Hybrid/Work from home) 33,000 - 36,500 12-month FTC with potential to go permanent Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit. This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You'll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission. Key Duties Include: Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families. Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London. Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams. Coordinating open days, events, and marketing activities to raise local awareness of services. Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement. Playing an active role in shaping the home's admissions strategy in collaboration with the senior leadership team. What You'll Need: Experience in a client-facing role within a care, healthcare, or service-led environment. A confident communicator with excellent relationship-building and organisational skills. Working knowledge of public and private funding routes for residential or nursing care. Comfortable working in a fast-paced, target-led environment. Able to work Monday to Friday with some flexibility to attend occasional events. What's on Offer: 33,000 - 36,500 per annum, depending on experience 12-month fixed-term contract with potential for extension or permanence Monday to Friday working pattern (hybrid with remote working opportunities) Supportive team culture and involvement in a high-profile service development Pension scheme and standard holiday entitlement If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we'd be pleased to hear from you. Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so.
Senior Compliance Executive
iFAST Global Bank Ltd
iFAST Global Bank (iGB) is seeking a highly motivated SME to be responsible for providing support to the Compliance and Risk Function in a variety of compliance related areas including monitoring the execution of the bank's internal policies and procedures. iGB provides global banking connectivity and convenience to consumers, corporates and financial institutions through accessible products and services. We are driven by a highly committed team with the vision, motivation, and expertise to pioneer innovative products and services. Our core values include creating value for our customers, partners, and communities by working collaboratively, forging new connections, sharing innovative ideas, and removing unnecessary barriers. As a Senior Compliance Executive, your duties will include: Provide expert support and advice to Business lines and intra-team, on Regulatory Compliance processes, systems & controls. Act as a senior subject matter expert (SME) on legal and regulatory Compliance subjects of interest, sharing key information and supporting the Team/Bank and on any queries in this regard. Keep abreast of regulatory changes that will impact the business. Assist the Compliance Manager in providing advice and guidance on new regulations which impact the business. Identify potential areas of compliance vulnerability and risk, direct such vulnerabilities to the Compliance Manager, Money Laundering Reporting Officer, and the Chief Risk Officer; maintain and report on the development and implementation of corrective action plans for the resolution of problematic issues, including the guidance provided on how to avoid similar situations in the future. Assist in reviewing and approving CM Testing Reports completed by other staff in the department; escalate any urgent findings to the Compliance Manager. Assist in conducting the required checks to effectively support the Compliance Monitoring Plan and to identify any deficiencies in control procedures through review/inspection of policy/process/procedure or other relevant document, interviews with appropriate personneland observation of the application of the control procedure. Preparing the Compliance Monitoring Test report, outlining the findings and corresponding remedial work required to bridge any gaps identified in the execution of the bank's internal policies and procedures. Preparation of management information for Senior Management Committees, such as the Executive Risk Committee Minimum 3 years' experience preferably in a Compliance/AML related role. High standard of accuracy and attention to detail Good analytical skills Excellent research skills Strong written and verbal communication skills Advanced knowledge of MS Office Problem solving skills Strict work ethics 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building
Jul 06, 2025
Full time
iFAST Global Bank (iGB) is seeking a highly motivated SME to be responsible for providing support to the Compliance and Risk Function in a variety of compliance related areas including monitoring the execution of the bank's internal policies and procedures. iGB provides global banking connectivity and convenience to consumers, corporates and financial institutions through accessible products and services. We are driven by a highly committed team with the vision, motivation, and expertise to pioneer innovative products and services. Our core values include creating value for our customers, partners, and communities by working collaboratively, forging new connections, sharing innovative ideas, and removing unnecessary barriers. As a Senior Compliance Executive, your duties will include: Provide expert support and advice to Business lines and intra-team, on Regulatory Compliance processes, systems & controls. Act as a senior subject matter expert (SME) on legal and regulatory Compliance subjects of interest, sharing key information and supporting the Team/Bank and on any queries in this regard. Keep abreast of regulatory changes that will impact the business. Assist the Compliance Manager in providing advice and guidance on new regulations which impact the business. Identify potential areas of compliance vulnerability and risk, direct such vulnerabilities to the Compliance Manager, Money Laundering Reporting Officer, and the Chief Risk Officer; maintain and report on the development and implementation of corrective action plans for the resolution of problematic issues, including the guidance provided on how to avoid similar situations in the future. Assist in reviewing and approving CM Testing Reports completed by other staff in the department; escalate any urgent findings to the Compliance Manager. Assist in conducting the required checks to effectively support the Compliance Monitoring Plan and to identify any deficiencies in control procedures through review/inspection of policy/process/procedure or other relevant document, interviews with appropriate personneland observation of the application of the control procedure. Preparing the Compliance Monitoring Test report, outlining the findings and corresponding remedial work required to bridge any gaps identified in the execution of the bank's internal policies and procedures. Preparation of management information for Senior Management Committees, such as the Executive Risk Committee Minimum 3 years' experience preferably in a Compliance/AML related role. High standard of accuracy and attention to detail Good analytical skills Excellent research skills Strong written and verbal communication skills Advanced knowledge of MS Office Problem solving skills Strict work ethics 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after successful probation period Training and development Free gym access in the building
Enterprise Account Manager (Southern Europe)
Atlassian
Enterprise Account Manager (Southern Europe) Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Team Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams. You will report to the Manager of Enterprise Account Management for France, UK/I and Southern Europe. More about you We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end. The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model. What You Will Do: You will accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach Develop Senior and Executive relationships over video conferences as well as in-person Manage high-value renewals & expansion across a sizable product portfolio Ownership of growth opportunity management and sales cycles end-to-end Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis You will increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners Forecasting accountability for your owned book of business Your background: 5+ years experience in account management, inside sales, customer success or other relevant business areas Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures Ability to speak Italian and/or Spanish fluently Proven track record of meeting or exceeding performance goals Experience selling Enterprise SaaS products across a global account footprint Experience managing high-revenue customer engagements with Enterprise-level customers Experience managing complex, end-to-end sales cycles is preferred Experience managing through change and transformations It's great, but not required, if you have: Experience working with Channel Partners & GSIs to retain and grow customer accounts Experience using Salesforce, Clari and Tableau Experience analyzing data to support identifying opportunity and projecting growth trajectories Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Jul 06, 2025
Full time
Enterprise Account Manager (Southern Europe) Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Team Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams. You will report to the Manager of Enterprise Account Management for France, UK/I and Southern Europe. More about you We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end. The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model. What You Will Do: You will accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach Develop Senior and Executive relationships over video conferences as well as in-person Manage high-value renewals & expansion across a sizable product portfolio Ownership of growth opportunity management and sales cycles end-to-end Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis You will increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners Forecasting accountability for your owned book of business Your background: 5+ years experience in account management, inside sales, customer success or other relevant business areas Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures Ability to speak Italian and/or Spanish fluently Proven track record of meeting or exceeding performance goals Experience selling Enterprise SaaS products across a global account footprint Experience managing high-revenue customer engagements with Enterprise-level customers Experience managing complex, end-to-end sales cycles is preferred Experience managing through change and transformations It's great, but not required, if you have: Experience working with Channel Partners & GSIs to retain and grow customer accounts Experience using Salesforce, Clari and Tableau Experience analyzing data to support identifying opportunity and projecting growth trajectories Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Senior Manager, Electrical, Pre-Construction Services
Gray Construction, Inc
Overview Gray Construction is seeking a Senior Manager, Electrical to support the Preconstruction team, based in the Lexington, KY office. Why Gray? Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers:Food & Beverage,Manufacturing,Data Centers,Distribution, andAdvanced Technology. Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areasdon'tdefine Gray-our people do. Passion, commitment, anda great teamspirit all speak to the team members at Gray. Who we want (Requirements) Associate degree or equivalent from two-year college or technical school; or minimum ten years related experience and/or training; or equivalent combination of education and experience. Mustpossessbasic computer skills including the ability toutilizeword processing,spreadsheetand e-mail applications. May also berequiredtoutilizesoftware applications specific to the estimating field. The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development.If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you. The requirements listed above are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we expect (Essential Functions) Reviews data and blueprints todeterminematerial and labor requirements and prepares itemized lists of cost estimates. Computes cost factors and prepares estimates used for purposes such as planning, organizing, and scheduling work, preparing bids, change order pricing, vendors orsubcontractorsagreement, anddeterminingcost effectiveness. Conducts special studies to develop andestablishstandardhourand related cost data or effect cost reductions. Consults with customers, subcontractors, vendors, or other individuals to discuss and formulate estimates and resolve issues. Total understanding of all divisions of work andis able toextract required information from Customer's to develop a "Request for Proposal". Can provide conceptual estimates and project scope from limited Customer information within 24 hours. Ability to "Size up opportunities" and make "Go/No Go" recommendations on limited information. Other duties may be assigned. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member isfrequentlyrequired to stand, walk, sit, use hands, reach with hands orarmsand talk or hear. They may occasionallybe requiredto climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilitiesrequiredinclude close vision. Generally, normaloffice environment where noise level ismoderateand temperature/humidity is controlled. Overtime may berequired. Supervisory Responsibilities This position has no supervisory responsibilities. EEO Disclaimer Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.
Jul 06, 2025
Full time
Overview Gray Construction is seeking a Senior Manager, Electrical to support the Preconstruction team, based in the Lexington, KY office. Why Gray? Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers:Food & Beverage,Manufacturing,Data Centers,Distribution, andAdvanced Technology. Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areasdon'tdefine Gray-our people do. Passion, commitment, anda great teamspirit all speak to the team members at Gray. Who we want (Requirements) Associate degree or equivalent from two-year college or technical school; or minimum ten years related experience and/or training; or equivalent combination of education and experience. Mustpossessbasic computer skills including the ability toutilizeword processing,spreadsheetand e-mail applications. May also berequiredtoutilizesoftware applications specific to the estimating field. The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development.If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you. The requirements listed above are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we expect (Essential Functions) Reviews data and blueprints todeterminematerial and labor requirements and prepares itemized lists of cost estimates. Computes cost factors and prepares estimates used for purposes such as planning, organizing, and scheduling work, preparing bids, change order pricing, vendors orsubcontractorsagreement, anddeterminingcost effectiveness. Conducts special studies to develop andestablishstandardhourand related cost data or effect cost reductions. Consults with customers, subcontractors, vendors, or other individuals to discuss and formulate estimates and resolve issues. Total understanding of all divisions of work andis able toextract required information from Customer's to develop a "Request for Proposal". Can provide conceptual estimates and project scope from limited Customer information within 24 hours. Ability to "Size up opportunities" and make "Go/No Go" recommendations on limited information. Other duties may be assigned. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member isfrequentlyrequired to stand, walk, sit, use hands, reach with hands orarmsand talk or hear. They may occasionallybe requiredto climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilitiesrequiredinclude close vision. Generally, normaloffice environment where noise level ismoderateand temperature/humidity is controlled. Overtime may berequired. Supervisory Responsibilities This position has no supervisory responsibilities. EEO Disclaimer Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.
Vice President, Risk Management
MasterCard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Vice President, Risk Management We are currently looking for a Vice President, Head of Customer Risk Management (CRM) for Europe, reporting to the global head of CRM. This role is based in London, UK. Mastercard has over $70B in credit exposure to financial institutions and other counterparties worldwide, making the CRM function a key part of its evolving and rapidly growing business model. The CRM team operates within the Strategy & Operations organization, supporting and driving Mastercard's success. The strategic importance of CRM involves engagement with Mastercard's senior management, sales, product organizations, and customers, offering great career growth opportunities. This role is on the first line of defense, leading a team of risk managers across markets. Key responsibilities include leading CRM strategy and roadmap for the region, customer credit analysis and underwriting, formulating risk mitigation strategies, developing risk management solutions, and engaging with regional regulators. Responsibilities: Own all Europe CRM-related matters, including strategy, roadmap, and team leadership Review and approve customer credit risk analyses; present findings to senior management as needed Design innovative approaches for diverse customer business models Develop risk mitigants and act as an escalation point for collateral discussions Lead the development of risk management solutions for existing and new products, e.g., crypto Conduct portfolio reviews and risk screenings using early warning indicators Partner with CRM Center of Excellence for continuous exposure monitoring Analyze and report on regional exposure and risks to senior management Manage impacts of customer failures, including portfolio transfers and license terminations Influence credit policies and standards; develop CRM procedures Review and approve credit considerations for new customers Build strong relationships with sales and product teams Engage with regulators, including central banks Partner with Treasury and Settlement Operations to improve processes Lead and develop a high-performing team Candidate Attributes: Postgraduate degree in business or equivalent (preferred) Experience in credit risk assessment, financial statement analysis, and management Knowledge of banking sector and European payments regulation is a plus Commercial mindset balancing risk and reward Strong analytical, problem-solving, negotiation, and influencing skills Leadership ability for diverse teams and cross-functional collaboration Resilience and decision-making skills in crisis situations Excellent English communication skills Corporate Security Responsibility All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must: Follow Mastercard's security policies Maintain confidentiality and integrity of accessed information Report security violations or breaches Complete mandatory security trainings
Jul 06, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Vice President, Risk Management We are currently looking for a Vice President, Head of Customer Risk Management (CRM) for Europe, reporting to the global head of CRM. This role is based in London, UK. Mastercard has over $70B in credit exposure to financial institutions and other counterparties worldwide, making the CRM function a key part of its evolving and rapidly growing business model. The CRM team operates within the Strategy & Operations organization, supporting and driving Mastercard's success. The strategic importance of CRM involves engagement with Mastercard's senior management, sales, product organizations, and customers, offering great career growth opportunities. This role is on the first line of defense, leading a team of risk managers across markets. Key responsibilities include leading CRM strategy and roadmap for the region, customer credit analysis and underwriting, formulating risk mitigation strategies, developing risk management solutions, and engaging with regional regulators. Responsibilities: Own all Europe CRM-related matters, including strategy, roadmap, and team leadership Review and approve customer credit risk analyses; present findings to senior management as needed Design innovative approaches for diverse customer business models Develop risk mitigants and act as an escalation point for collateral discussions Lead the development of risk management solutions for existing and new products, e.g., crypto Conduct portfolio reviews and risk screenings using early warning indicators Partner with CRM Center of Excellence for continuous exposure monitoring Analyze and report on regional exposure and risks to senior management Manage impacts of customer failures, including portfolio transfers and license terminations Influence credit policies and standards; develop CRM procedures Review and approve credit considerations for new customers Build strong relationships with sales and product teams Engage with regulators, including central banks Partner with Treasury and Settlement Operations to improve processes Lead and develop a high-performing team Candidate Attributes: Postgraduate degree in business or equivalent (preferred) Experience in credit risk assessment, financial statement analysis, and management Knowledge of banking sector and European payments regulation is a plus Commercial mindset balancing risk and reward Strong analytical, problem-solving, negotiation, and influencing skills Leadership ability for diverse teams and cross-functional collaboration Resilience and decision-making skills in crisis situations Excellent English communication skills Corporate Security Responsibility All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must: Follow Mastercard's security policies Maintain confidentiality and integrity of accessed information Report security violations or breaches Complete mandatory security trainings
Strategic Account Manager
Zurich 56 Company Ltd
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Strategic Account Manager 125102 Working hours: This role is available on a part-time, job-share or full-time basis. Location: We're flexible on where you are based, however, there will be regularly travel to London and other UK offices when required. Closing date for applications: 14th July 2025 The opportunity: Are you ready to make a meaningful impact? Join our accomplished Strategic Account Management team at Zurich Insurance. As part of our collaborative and supportive team, you'll play a vital role in strengthening partnerships and delivering exceptional support to our key distributors across the UK. Bring your drive and expertise, and we'll provide the opportunities and environment for you to grow and achieve success-together. We are looking for an exceptional individual who can operate at board level across all customer segments and products. Continuous improvement in delivery and development is a prerequisite, in addition to wider regional engagement as a fundamental part of the Sales & Distribution leadership team. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Key responsibilities: Develops and executes Sales & Distribution strategies superior to the competition and aligned with business goals. Determines the appropriate distribution channels and builds distribution strength. Understands distribution trends, their implications for Zurich and the critical success factors, especially in mature markets. Uses sales and distribution insights e.g. understanding the causes of Retention Leakage, to enhance or extend customer as well as distributor propositions to improve profitability across the Segment. Improves sales effectiveness of the Segment by driving global adoption of effective distributor management practices and operational metrics, as well as increasing sales productivity of our staff, notably market facing underwriters and Account Executives. Represents Zurich and negotiates with any external stakeholders as required e.g. major distribution partners, customers, regulators. Prioritises sales and distribution functionalities where IT investments are required. Drives the development of sales capabilities and talent. Coaches' virtual teams to deliver high performance. Work with Sales and Distribution leadership in driving development with specific distribution partners, being responsible for developing the distributors in accordance with business goals. Lead the development of distributor value propositions, securing the support of all colleagues as required. Build relationships with senior leaders to ensure that customer, distributor or market trends are well understood and that plans are aligned to these trends. Develop Sales and Distribution processes locally and review policies relevant to Sales and Distribution to ensure they are in line with strategic business objectives. Build and maintain close relationships with key distributors in segment, to manage and (where applicable) negotiate terms of business (e.g. distributor compensation). Lead the implementation of complex projects, typically as part of a major change or business improvement initiative involving multi-disciplinary teams and timescales in excess of one year. Your skills and experience: Strong Financial Acumen and regulatory awareness. Large P&L and deal management experience. Credible experience in high level Business-to-Business negotiation and partnership development. Experience of business leadership and motivation of large virtual teams. Demonstrable market presence. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great. Our culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. The financials 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Time away 25 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Jul 06, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Strategic Account Manager 125102 Working hours: This role is available on a part-time, job-share or full-time basis. Location: We're flexible on where you are based, however, there will be regularly travel to London and other UK offices when required. Closing date for applications: 14th July 2025 The opportunity: Are you ready to make a meaningful impact? Join our accomplished Strategic Account Management team at Zurich Insurance. As part of our collaborative and supportive team, you'll play a vital role in strengthening partnerships and delivering exceptional support to our key distributors across the UK. Bring your drive and expertise, and we'll provide the opportunities and environment for you to grow and achieve success-together. We are looking for an exceptional individual who can operate at board level across all customer segments and products. Continuous improvement in delivery and development is a prerequisite, in addition to wider regional engagement as a fundamental part of the Sales & Distribution leadership team. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. Key responsibilities: Develops and executes Sales & Distribution strategies superior to the competition and aligned with business goals. Determines the appropriate distribution channels and builds distribution strength. Understands distribution trends, their implications for Zurich and the critical success factors, especially in mature markets. Uses sales and distribution insights e.g. understanding the causes of Retention Leakage, to enhance or extend customer as well as distributor propositions to improve profitability across the Segment. Improves sales effectiveness of the Segment by driving global adoption of effective distributor management practices and operational metrics, as well as increasing sales productivity of our staff, notably market facing underwriters and Account Executives. Represents Zurich and negotiates with any external stakeholders as required e.g. major distribution partners, customers, regulators. Prioritises sales and distribution functionalities where IT investments are required. Drives the development of sales capabilities and talent. Coaches' virtual teams to deliver high performance. Work with Sales and Distribution leadership in driving development with specific distribution partners, being responsible for developing the distributors in accordance with business goals. Lead the development of distributor value propositions, securing the support of all colleagues as required. Build relationships with senior leaders to ensure that customer, distributor or market trends are well understood and that plans are aligned to these trends. Develop Sales and Distribution processes locally and review policies relevant to Sales and Distribution to ensure they are in line with strategic business objectives. Build and maintain close relationships with key distributors in segment, to manage and (where applicable) negotiate terms of business (e.g. distributor compensation). Lead the implementation of complex projects, typically as part of a major change or business improvement initiative involving multi-disciplinary teams and timescales in excess of one year. Your skills and experience: Strong Financial Acumen and regulatory awareness. Large P&L and deal management experience. Credible experience in high level Business-to-Business negotiation and partnership development. Experience of business leadership and motivation of large virtual teams. Demonstrable market presence. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great. Our culture: At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. The financials 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Time away 25 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
Store Manager - Skegness (Full-time, 40 Hours)
Pandora A/S Skegness, Lincolnshire
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store Manager - Skegness (Full-time, 40 Hours) Country/Region: GB Application Deadline: - Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! In the UK, we are very proud to have been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category. The role The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers. What to expect from the role Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession The successful candidate Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service An ability to understand the importance of Pandora's local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024
Jul 06, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Store Manager - Skegness (Full-time, 40 Hours) Country/Region: GB Application Deadline: - Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! In the UK, we are very proud to have been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category. The role The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers. What to expect from the role Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession The successful candidate Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service An ability to understand the importance of Pandora's local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024
Amazon
Sr. Program Manager, Amazon Shipping
Amazon Sheffield, Yorkshire
Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its Amazon Shipping Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio. Key job responsibilities In this role, you will: • Define, design, launch and manage strategic products and programs which will become volume enablers for the Amazon Shipping program. • Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program. • Own specific cost lines in the P&L and work on reducing the cost. • Build mechanisms and initiatives to reduce revenue leakages • Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance of the new initiatives built, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. • Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry benchmarking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities. • Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions. This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role. About the team Amazon Shipping (SWA) is an entrepreneurial business which is growing at an incredible pace where we externalize Amazon transportation service to cater to Non-Amazon volumes of any sellers/shippers/marketplaces in India. We aim to scale to become a trusted, innovative and established parcel delivery service partner in India, built on Amazon's world-class logistics network, delivery experience and customer service. We partner with e-Commerce retailers of all sizes to simplify their operations, lower their cost, and unlock more sales. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated 37 minutes ago) Posted: May 19, 2025 (Updated 38 minutes ago) Posted: May 19, 2025 (Updated 39 minutes ago) Posted: May 19, 2025 (Updated about 1 hour ago) Posted: May 19, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 06, 2025
Full time
Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its Amazon Shipping Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio. Key job responsibilities In this role, you will: • Define, design, launch and manage strategic products and programs which will become volume enablers for the Amazon Shipping program. • Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program. • Own specific cost lines in the P&L and work on reducing the cost. • Build mechanisms and initiatives to reduce revenue leakages • Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance of the new initiatives built, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. • Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry benchmarking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities. • Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions. This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role. About the team Amazon Shipping (SWA) is an entrepreneurial business which is growing at an incredible pace where we externalize Amazon transportation service to cater to Non-Amazon volumes of any sellers/shippers/marketplaces in India. We aim to scale to become a trusted, innovative and established parcel delivery service partner in India, built on Amazon's world-class logistics network, delivery experience and customer service. We partner with e-Commerce retailers of all sizes to simplify their operations, lower their cost, and unlock more sales. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated 37 minutes ago) Posted: May 19, 2025 (Updated 38 minutes ago) Posted: May 19, 2025 (Updated 39 minutes ago) Posted: May 19, 2025 (Updated about 1 hour ago) Posted: May 19, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Customer Success Team Manager, UK&I
Socotra, Inc.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here's what we're up to: As Team Manager of Customer Success, UK&I , you will lead and grow a team of Customer Success Managers responsible for driving adoption, retention, and expansion within our distributor accounts. Based in London, this role is pivotal in ensuring the UK market delivers against key customer success metrics while continuously developing team capabilities and performance. You'll be both a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team. What You'll Do Lead and Develop the UK CS Team: Manage a team of 4+ Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression. Drive Team Performance: Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets. Ensure Customer Success: Oversee the successful onboarding, relationship management, and growth of Choco's key distributor accounts across the UK. Be a Culture Carrier: Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning. Support Strategic Partnerships: Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner. Standardize and Scale Processes: Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the UK region. Customer Advocacy: Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments. Team Hiring & Onboarding: Play an active role in scaling the UK CS team by recruiting and onboarding new hires as we grow. Who You Are 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with at least 2+ years in a people management or team leadership position. Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment. Deep experience managing enterprise-level clients, ideally in the UK market. Exceptional communication and interpersonal skills-comfortable interfacing with senior internal stakeholders and client executives alike. Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action. Highly organized with a passion for process improvement, systems, and scalable growth. Team-first mentality with a genuine interest in coaching and helping others succeed. Why Join Choco Be at the forefront of digital transformation in the food industry. Lead a high-impact team that directly shapes the success of our UK market. Collaborate with passionate, mission-driven teammates in Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Jul 06, 2025
Full time
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here's what we're up to: As Team Manager of Customer Success, UK&I , you will lead and grow a team of Customer Success Managers responsible for driving adoption, retention, and expansion within our distributor accounts. Based in London, this role is pivotal in ensuring the UK market delivers against key customer success metrics while continuously developing team capabilities and performance. You'll be both a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team. What You'll Do Lead and Develop the UK CS Team: Manage a team of 4+ Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression. Drive Team Performance: Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets. Ensure Customer Success: Oversee the successful onboarding, relationship management, and growth of Choco's key distributor accounts across the UK. Be a Culture Carrier: Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning. Support Strategic Partnerships: Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner. Standardize and Scale Processes: Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the UK region. Customer Advocacy: Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments. Team Hiring & Onboarding: Play an active role in scaling the UK CS team by recruiting and onboarding new hires as we grow. Who You Are 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with at least 2+ years in a people management or team leadership position. Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment. Deep experience managing enterprise-level clients, ideally in the UK market. Exceptional communication and interpersonal skills-comfortable interfacing with senior internal stakeholders and client executives alike. Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action. Highly organized with a passion for process improvement, systems, and scalable growth. Team-first mentality with a genuine interest in coaching and helping others succeed. Why Join Choco Be at the forefront of digital transformation in the food industry. Lead a high-impact team that directly shapes the success of our UK market. Collaborate with passionate, mission-driven teammates in Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Senior Project Manager
strata
Job Title: Senior Events Project Manager Location: London / Brackley We are Strata! Imagine being part of a dynamic brand experience agency working with clients in technology, electric vehicles, finance, and pharmaceuticals. We elevate brands through immersive virtual and face-to-face experiences. As a people-first company, we foster ambition, support, and recognition. We value your ideas and aim to be the best in the industry. Job Overview The Senior Project Manager will lead the Auto Team, overseeing the planning, coordination, and delivery of live automotive events across the UK, including national, roadshow, and test-drive events. Maintaining strong client relationships through excellent project management is key. Key Responsibilities Project management: Support operational decisions, resource projects efficiently, interpret client briefs, liaise with clients, manage budgets, monitor costs and profitability, ensure proper documentation, and oversee on-site teams and technical solutions. People management: Line manage junior team members, providing guidance and coaching. Brief taking and pitching: Contribute to proposals, create presentations, and participate in client pitches. Reconciliation and post-event: Ensure timely project reconciliation, manage debriefs, develop client relationships, and oversee post-event admin and case studies. Creative: Foster innovative thinking and research new approaches. External: Deliver excellent customer service, ensure compliance and quality standards, maintain client relationships, and promote other company services. Our Principles We measure success by: A win for the client: Deliver impactful results and exceed expectations. A win for the company: Foster long-term growth through excellence and innovation. A win for the team: Promote diversity, collaboration, and inclusion. A win for you: Support employee growth and client objectives. A win for the planet: Commit to environmentally responsible practices and sustainability.
Jul 06, 2025
Full time
Job Title: Senior Events Project Manager Location: London / Brackley We are Strata! Imagine being part of a dynamic brand experience agency working with clients in technology, electric vehicles, finance, and pharmaceuticals. We elevate brands through immersive virtual and face-to-face experiences. As a people-first company, we foster ambition, support, and recognition. We value your ideas and aim to be the best in the industry. Job Overview The Senior Project Manager will lead the Auto Team, overseeing the planning, coordination, and delivery of live automotive events across the UK, including national, roadshow, and test-drive events. Maintaining strong client relationships through excellent project management is key. Key Responsibilities Project management: Support operational decisions, resource projects efficiently, interpret client briefs, liaise with clients, manage budgets, monitor costs and profitability, ensure proper documentation, and oversee on-site teams and technical solutions. People management: Line manage junior team members, providing guidance and coaching. Brief taking and pitching: Contribute to proposals, create presentations, and participate in client pitches. Reconciliation and post-event: Ensure timely project reconciliation, manage debriefs, develop client relationships, and oversee post-event admin and case studies. Creative: Foster innovative thinking and research new approaches. External: Deliver excellent customer service, ensure compliance and quality standards, maintain client relationships, and promote other company services. Our Principles We measure success by: A win for the client: Deliver impactful results and exceed expectations. A win for the company: Foster long-term growth through excellence and innovation. A win for the team: Promote diversity, collaboration, and inclusion. A win for you: Support employee growth and client objectives. A win for the planet: Commit to environmentally responsible practices and sustainability.
Senior Product Manager, Contract - Guernsey
jobs.jerseyeveningpost.com-job boards Daliburgh, Isle Of South Uist
A leading telecommunications client is seeking to appoint a Senior Product Manager in Guernsey, Jersey, or the Isle of Man working 37.5 hours per week on a temporary 12-month basis. Our client is looking for a candidate who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills: Experience in product management and service strategy. Strong commercial acumen, with the ability to balance customer needs and business objectives. Proven ability to analyse market trends, customer behaviour, and financial performance. Strong data analysis and reporting skills. To drive the role forward, the individual will own and drive the strategy for services across their markets, delivering exceptional customer experiences while increasing market share and net revenues. This role will oversee the end-to-end product lifecycle in the Channel Islands and Isle of Man, focusing on new and existing revenue growth in highly competitive consumer and SME markets. The successful postholder will work closely with commercial, technology, customer experience, and regulatory teams to align diverse inputs and requirements to shape a winning market approach that exceeds customer expectations. You'll act as a proactive self-starter who continuously refines and enhances their ability to influence and drive success. To apply for this role, please send a copy of your CV to or call . Please note applications can only be taken from candidates living in Guernsey who are in possession of a Guernsey Resident Working Permit.
Jul 06, 2025
Full time
A leading telecommunications client is seeking to appoint a Senior Product Manager in Guernsey, Jersey, or the Isle of Man working 37.5 hours per week on a temporary 12-month basis. Our client is looking for a candidate who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills: Experience in product management and service strategy. Strong commercial acumen, with the ability to balance customer needs and business objectives. Proven ability to analyse market trends, customer behaviour, and financial performance. Strong data analysis and reporting skills. To drive the role forward, the individual will own and drive the strategy for services across their markets, delivering exceptional customer experiences while increasing market share and net revenues. This role will oversee the end-to-end product lifecycle in the Channel Islands and Isle of Man, focusing on new and existing revenue growth in highly competitive consumer and SME markets. The successful postholder will work closely with commercial, technology, customer experience, and regulatory teams to align diverse inputs and requirements to shape a winning market approach that exceeds customer expectations. You'll act as a proactive self-starter who continuously refines and enhances their ability to influence and drive success. To apply for this role, please send a copy of your CV to or call . Please note applications can only be taken from candidates living in Guernsey who are in possession of a Guernsey Resident Working Permit.
Hays
Senior Credit Controller - B2C
Hays Bristol, Gloucestershire
B2C Senior Credit Controller required for a hybrid working role Your new company Bristol based business Your new role This role plays a key part in helping company customers experiencing financial difficulties. The team provides support through inbound and outbound communication, case management, and resolution of debt-related queries and complaints. The team goal is to assist customers in resolving their debt efficiently while balancing both business and customer needs.Key Responsibilities: Handle inbound client contacts and outbound collection campaigns.Take ownership of team success, ensuring objectives, SLAs, and KPIs are met.Plan and allocate resources to maintain efficient team operations and manage workloads.Act as an escalation point for complex debt-related queries from the team and other business areas.Coach, mentor, and develop the team, helping individuals reach their full potential and maintain high performance.Set and monitor team and individual objectives.Conduct monthly 1-to-1s, as well as mid-year and year-end appraisals.Manage attendance, sickness, and behaviour in line with company policies and values.Monitor team performance, offering motivation, feedback, and coaching to improve productivity and customer satisfaction.Ensure that policies and processes comply with relevant regulations.Become a subject matter expert in debt collection policies and processes, sharing knowledge with the team.Oversee and complete reporting and workload monitoring.Carry out any other duties as required by the Collections Manager or Head of Collections. What you'll need to succeed Previous experience in a people management role is essential, with strong leadership skills.Background in debt collection or a customer contact environment (B2C experience preferred but not essential).Strong coaching and mentoring abilities with a passion for developing individuals.Excellent communication skills, able to build and maintain relationships with customers and internal stakeholders.Confidence in delivering training sessions to the team.Strong planning and organisational skills.Effective time management, with the ability to prioritise workloads.Ability to make quick and effective decisions with integrity and tenacity.Skilled in objection handling, problem-solving, and data analysis.Experience in managing change and risk.Committed to continuous improvement, open to feedback, and proactive in making adjustments.A strong team player with a flexible, adaptable, and creative approach to work. What you'll get in return Flexible working options available. Contributory pension scheme Hybrid working (two office days per week, including Wednesday team anchor day)Flexible benefits and discounts25 days holiday plus bank holidaysCycle-to-work scheme and onsite parkingCurrent working hours are 8am to 4pm or 9am to 5pm. The role operates on a hybrid basis, requiring office attendance two days per week, including a dedicated team anchor day on Wednesdays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF #
Jul 06, 2025
Full time
B2C Senior Credit Controller required for a hybrid working role Your new company Bristol based business Your new role This role plays a key part in helping company customers experiencing financial difficulties. The team provides support through inbound and outbound communication, case management, and resolution of debt-related queries and complaints. The team goal is to assist customers in resolving their debt efficiently while balancing both business and customer needs.Key Responsibilities: Handle inbound client contacts and outbound collection campaigns.Take ownership of team success, ensuring objectives, SLAs, and KPIs are met.Plan and allocate resources to maintain efficient team operations and manage workloads.Act as an escalation point for complex debt-related queries from the team and other business areas.Coach, mentor, and develop the team, helping individuals reach their full potential and maintain high performance.Set and monitor team and individual objectives.Conduct monthly 1-to-1s, as well as mid-year and year-end appraisals.Manage attendance, sickness, and behaviour in line with company policies and values.Monitor team performance, offering motivation, feedback, and coaching to improve productivity and customer satisfaction.Ensure that policies and processes comply with relevant regulations.Become a subject matter expert in debt collection policies and processes, sharing knowledge with the team.Oversee and complete reporting and workload monitoring.Carry out any other duties as required by the Collections Manager or Head of Collections. What you'll need to succeed Previous experience in a people management role is essential, with strong leadership skills.Background in debt collection or a customer contact environment (B2C experience preferred but not essential).Strong coaching and mentoring abilities with a passion for developing individuals.Excellent communication skills, able to build and maintain relationships with customers and internal stakeholders.Confidence in delivering training sessions to the team.Strong planning and organisational skills.Effective time management, with the ability to prioritise workloads.Ability to make quick and effective decisions with integrity and tenacity.Skilled in objection handling, problem-solving, and data analysis.Experience in managing change and risk.Committed to continuous improvement, open to feedback, and proactive in making adjustments.A strong team player with a flexible, adaptable, and creative approach to work. What you'll get in return Flexible working options available. Contributory pension scheme Hybrid working (two office days per week, including Wednesday team anchor day)Flexible benefits and discounts25 days holiday plus bank holidaysCycle-to-work scheme and onsite parkingCurrent working hours are 8am to 4pm or 9am to 5pm. The role operates on a hybrid basis, requiring office attendance two days per week, including a dedicated team anchor day on Wednesdays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF #
Hub Maintenance Engineer
Evri, Inc. Slough, Berkshire
Vacancy Location Rugby Hub This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy We have an exciting opportunity for aHub MaintenanceEngineerto join our RugbyHub Team. To join us at our Hub, you will be a multi-skilled Engineer, ideally with an Electrical bias. On a day to day basis you will report into our Senior Engineer who will assign PPM and project work across the shift.Some experience of Fault Finding across PLC's would be beneficial in addition to your 18th Edition Wiring Regs. Come and join the Evri team! You'll be joining a team of Engineers, working across aPANAMA shiftpattern(2 on, 2 off, 3 on, 2 off, 2 on, 3 off)acrossDaysandNights, who are responsible for Reactive Maintenance and PPM across the Hub. The vacancy involves limited facilities work but no toilets. Our Hub is filled with cutting edge kit and systems including: Beumer Sorters, Interroll Sorter, Carousel conveyors ( EXPD, ASTEC, LAC ), Caljan and Sovex boom Conveyors, Lenze drives, Profinet systems, SICK and EXPD camera systems. Once you've been assigned your work projects it will be up to you decide the best approach and pro-actively find solutions to complex issues. You may work with external Engineers on certain projects as well as wider optimisation groups and Continuous Improvement work. You do not have to have worked in a distribution centre, if you have experience of working multi-skilled in an FMCG, Automotive or Manufacturing site and you believe that you have the transferable and ability to learn new skills, we want to hear from you. Responsibilities: To ensure downtime on Mission Critical Equipment is kept to a minimum by ensuring quick response times and good working practices Communicate and liaise with Operational management, Machine Minders and others as necessary To assist in the planning, detailing and specifying frequencies for planned maintenance. Liaison and monitoring of external contractors on site To be aware of technical developments as applicable to the functions supported in the Hub, making recommendations to the Senior engineer, Engineering / Hub manager as appropriate. Interested? Then here is what you need to be successful at Evri! A qualification inan Engineering discipline (i.e. City & Guilds) or be able to demonstrate experience and skill learnt Experience and knowledge in Automation is essential Electrical with mechanical knowledge of Drivers, Belts, Motors, Pneumatics, Hydraulics, Compressors, Dock Levellers, Roller Shutter Doors, Bar Code camera/ scanner systems and General Maintenance Equipment. Appreciation of: Siemens PLC's HW & SW Programming Units Interbus S field networks HW & SW Distributed I/O systems SCADA Systems Electronic field devices System Control Hierarchy At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. About Us Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital GP service for all colleagues and their family Wagestream - access a portion of your earned income before payday Free basic Will and discounted partner mirror Will for all colleagues 50% discount on sending parcels through Evri Cycle to Work scheme Company funded Life Assurance Employee Assistance Programme with free counselling Great career progression Up to 26 days holiday Voluntary flexible benefits at discounted corporate rates Alternatively, please sign in with Published Published 2 days ago Closing Closing in a month We value your privacy
Jul 06, 2025
Full time
Vacancy Location Rugby Hub This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy We have an exciting opportunity for aHub MaintenanceEngineerto join our RugbyHub Team. To join us at our Hub, you will be a multi-skilled Engineer, ideally with an Electrical bias. On a day to day basis you will report into our Senior Engineer who will assign PPM and project work across the shift.Some experience of Fault Finding across PLC's would be beneficial in addition to your 18th Edition Wiring Regs. Come and join the Evri team! You'll be joining a team of Engineers, working across aPANAMA shiftpattern(2 on, 2 off, 3 on, 2 off, 2 on, 3 off)acrossDaysandNights, who are responsible for Reactive Maintenance and PPM across the Hub. The vacancy involves limited facilities work but no toilets. Our Hub is filled with cutting edge kit and systems including: Beumer Sorters, Interroll Sorter, Carousel conveyors ( EXPD, ASTEC, LAC ), Caljan and Sovex boom Conveyors, Lenze drives, Profinet systems, SICK and EXPD camera systems. Once you've been assigned your work projects it will be up to you decide the best approach and pro-actively find solutions to complex issues. You may work with external Engineers on certain projects as well as wider optimisation groups and Continuous Improvement work. You do not have to have worked in a distribution centre, if you have experience of working multi-skilled in an FMCG, Automotive or Manufacturing site and you believe that you have the transferable and ability to learn new skills, we want to hear from you. Responsibilities: To ensure downtime on Mission Critical Equipment is kept to a minimum by ensuring quick response times and good working practices Communicate and liaise with Operational management, Machine Minders and others as necessary To assist in the planning, detailing and specifying frequencies for planned maintenance. Liaison and monitoring of external contractors on site To be aware of technical developments as applicable to the functions supported in the Hub, making recommendations to the Senior engineer, Engineering / Hub manager as appropriate. Interested? Then here is what you need to be successful at Evri! A qualification inan Engineering discipline (i.e. City & Guilds) or be able to demonstrate experience and skill learnt Experience and knowledge in Automation is essential Electrical with mechanical knowledge of Drivers, Belts, Motors, Pneumatics, Hydraulics, Compressors, Dock Levellers, Roller Shutter Doors, Bar Code camera/ scanner systems and General Maintenance Equipment. Appreciation of: Siemens PLC's HW & SW Programming Units Interbus S field networks HW & SW Distributed I/O systems SCADA Systems Electronic field devices System Control Hierarchy At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. About Us Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital GP service for all colleagues and their family Wagestream - access a portion of your earned income before payday Free basic Will and discounted partner mirror Will for all colleagues 50% discount on sending parcels through Evri Cycle to Work scheme Company funded Life Assurance Employee Assistance Programme with free counselling Great career progression Up to 26 days holiday Voluntary flexible benefits at discounted corporate rates Alternatively, please sign in with Published Published 2 days ago Closing Closing in a month We value your privacy
Senior Delivery Manager - Customer - NESO
National Grid plc Wokingham, Berkshire
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN Division: NESO Customer, Digital Platforms and DevSecOps Mod Job Type: Full Time Requisition Number: 67523 Department: ESO Job Function: Information Technology Description: About the Role National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of those Digital Products, Solutions and Services as part of the DD&T functional plan for the directorate(s). As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of directorate(s) in order to achieve close collaboration with the directorate and the teams. This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever-changing nature of technology landscape. This role owns the Agile DevSecOps delivery of the product(s)/ program of works for the directorate. This role will be accountable for the operational stability as it relates to the directorate's systems. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders. Reporting to the Head of Delivery, it is a key leadership role and provides the focus for creating a strong Digital delivery services that drives NESO's ability to be an operationally resilient, secure, and digital first organization. As such, the role will play a key role in driving the reputation, critical delivery both programmatic and operational, and strategy for digital, data and technology in NESO and with our customers. The role will be based out of either our Wokingham or Warwick office, with the expectation of 3-4 days per week in said office, and will require travel to NESO's other offices in Wokingham, Warwick, London, and Glasgow. Key Accountabilities Partner with the directorate(s) and business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programs and enabling joined up business readiness and change plans. Understand and translate NESO's priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps. Plan and manage the delivery process, including the budget, timeline, resources, risks, issues, dependencies, and quality standards. Own and manage the functional Digital delivery plan for the directorate. Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team. Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions. Own operational aspects of the Digital product and solution. Make decisions that are commercially, technically, and operationally sound and consistent with the DD&T strategy and direction. Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence. Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases. Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way. Build strong relationships with the technology partners who provide the platforms, and with other partners who offer services to manage, enhance, and run the platforms. Provide the first line of assurance on the product and the system, and handle the risks and mitigation plans to maintain stable and resilient platforms. Lead, manage, and develop a diverse team of engineering experts, and encourage a culture of learning, growth, and performance. Make smart commercial decisions and demonstrate a solid understanding of IT financial management. Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework. Stay current with the latest trends and developments in technology and identify opportunities for improvement and innovation. Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy. Establish and enforce governance and best practices for platform usage to maintain data integrity and security. Provide technical leadership, guidance, and mentoring to the team, and foster a cooperative and productive work environment. Communicate, collaborate and influence effectively other key roles such as senior platform managers for other platforms, legacy integration, enterprise architecture and senior delivery managers. Continuously evaluate and measure the impact, value, and user satisfaction of the digital solution and identify opportunities for further improvement or enhancement. About You This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels, developing strategies & roadmaps. Working effectively with 3rd parties and outsourced services is key. Successful candidates will demonstrate the following: Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties. Strong knowledge of Customer Domain including Customer operation best practices, customer experience trends and capabilities, Customer data management best practices etc. Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain. Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures. Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices. Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture. Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions. Track record on managing issues effectively during priority incidents and ensuring team morale is maintained. Strong ability to create a performance driven culture in the team including 3rd parties working as a seamless single team. Commercial astuteness when dealing with 3rd parties and ability to manage cost effectively and through both technical and commercial optimization. Skills in leading and managing a team of engineers, including setting goals, providing feedback, coaching, mentoring, and developing talent. Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors. Skills in troubleshooting technical issues and resolving problems or setting future direction with a strong balance of technical/architectural, operational and commercial parameters aligned to overarching digitalisation strategy and intent. High level of professionalism, integrity, and ethical standards, and the ability to comply with the relevant policies, standards, regulations, and principles. Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams. A passion for continuous improvement, innovation, and learning, and the ability to adapt to the changing needs and demands of the digital environment. Essentials A degree in Management, Computer Science, or Engineering or have the equivalent management-based digital, data or technology specific industry experience. . click apply for full job details
Jul 06, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN Division: NESO Customer, Digital Platforms and DevSecOps Mod Job Type: Full Time Requisition Number: 67523 Department: ESO Job Function: Information Technology Description: About the Role National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of those Digital Products, Solutions and Services as part of the DD&T functional plan for the directorate(s). As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of directorate(s) in order to achieve close collaboration with the directorate and the teams. This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever-changing nature of technology landscape. This role owns the Agile DevSecOps delivery of the product(s)/ program of works for the directorate. This role will be accountable for the operational stability as it relates to the directorate's systems. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders. Reporting to the Head of Delivery, it is a key leadership role and provides the focus for creating a strong Digital delivery services that drives NESO's ability to be an operationally resilient, secure, and digital first organization. As such, the role will play a key role in driving the reputation, critical delivery both programmatic and operational, and strategy for digital, data and technology in NESO and with our customers. The role will be based out of either our Wokingham or Warwick office, with the expectation of 3-4 days per week in said office, and will require travel to NESO's other offices in Wokingham, Warwick, London, and Glasgow. Key Accountabilities Partner with the directorate(s) and business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programs and enabling joined up business readiness and change plans. Understand and translate NESO's priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps. Plan and manage the delivery process, including the budget, timeline, resources, risks, issues, dependencies, and quality standards. Own and manage the functional Digital delivery plan for the directorate. Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team. Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions. Own operational aspects of the Digital product and solution. Make decisions that are commercially, technically, and operationally sound and consistent with the DD&T strategy and direction. Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence. Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases. Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way. Build strong relationships with the technology partners who provide the platforms, and with other partners who offer services to manage, enhance, and run the platforms. Provide the first line of assurance on the product and the system, and handle the risks and mitigation plans to maintain stable and resilient platforms. Lead, manage, and develop a diverse team of engineering experts, and encourage a culture of learning, growth, and performance. Make smart commercial decisions and demonstrate a solid understanding of IT financial management. Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework. Stay current with the latest trends and developments in technology and identify opportunities for improvement and innovation. Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy. Establish and enforce governance and best practices for platform usage to maintain data integrity and security. Provide technical leadership, guidance, and mentoring to the team, and foster a cooperative and productive work environment. Communicate, collaborate and influence effectively other key roles such as senior platform managers for other platforms, legacy integration, enterprise architecture and senior delivery managers. Continuously evaluate and measure the impact, value, and user satisfaction of the digital solution and identify opportunities for further improvement or enhancement. About You This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels, developing strategies & roadmaps. Working effectively with 3rd parties and outsourced services is key. Successful candidates will demonstrate the following: Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties. Strong knowledge of Customer Domain including Customer operation best practices, customer experience trends and capabilities, Customer data management best practices etc. Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain. Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures. Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices. Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture. Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions. Track record on managing issues effectively during priority incidents and ensuring team morale is maintained. Strong ability to create a performance driven culture in the team including 3rd parties working as a seamless single team. Commercial astuteness when dealing with 3rd parties and ability to manage cost effectively and through both technical and commercial optimization. Skills in leading and managing a team of engineers, including setting goals, providing feedback, coaching, mentoring, and developing talent. Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors. Skills in troubleshooting technical issues and resolving problems or setting future direction with a strong balance of technical/architectural, operational and commercial parameters aligned to overarching digitalisation strategy and intent. High level of professionalism, integrity, and ethical standards, and the ability to comply with the relevant policies, standards, regulations, and principles. Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams. A passion for continuous improvement, innovation, and learning, and the ability to adapt to the changing needs and demands of the digital environment. Essentials A degree in Management, Computer Science, or Engineering or have the equivalent management-based digital, data or technology specific industry experience. . click apply for full job details

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