1113 jobs found

Serves as a subject matter expert and leads a team of analysts responsible for the implementation and administration of Vanguard's Code of Ethical Conduct and associated compliance processes. Drives the direction and develops policies and procedures to ensure compliance with regulatory requirements and ethical standards. Contributes to the development and oversees the implementation of monitoring programs and procedures to ensure regulatory compliance and protect shareholder assets. Serves as a trusted advisor to the business and partners with leaders to deliver solutions to complex and elevated issues. Director Conduct Office 25 Walbrook, London Director, Regulatory Engagement and Conduct Office Vanguard's purpose is to take a stand for all investors, to treat them fairly and to give them the best chance of investment success. With a rapidly growing business in Europe and against the backdrop of ever evolving regulatory requirements, we are seeking a highly experienced regulatory compliance professional to lead our European Conduct office, drive and own our Conduct Risk Framework, manage the Individual Accountability Regimes in Europe SMCR at Vanguard (currently SMCR in the UK and IAF in Ireland), together with oversight of Vanguard's Code of Ethical Conduct. Summary of Role This position will report directly into the Global Head of Ethics and Conduct Compliance, and complement an existing team of expert and diverse compliance professionals supporting our Global Conduct Team, as well as our European business. An in-depth understanding of the FCA's regulatory requirements and regulatory posture is required to guide proactive, open and transparent engagement, to ensure the SMCR regime is implemented and administered as required, and interpretation of FCA's requirements appropriate. Vanguard's Code of Ethical Conduct is central to our ways of working. Ensuring that the policies underpinning the Code are appropriately understood and embedded, through proactive, thoughtful and innovative programmes of engagement and training is critical. Close collaboration and engagement with Vanguard's Human Resources function is required, as such the role holder will lead on broader Compliance engagement with HR, as required, including providing technical advice on regulations relating to remuneration. The role holder will work closely with the Global Head of Ethics and Conduct Compliance, Chief Compliance Officer, Europe and other stakeholders on the thoughtful use of the Conduct Panel which is responsible for considering conduct matters, including UK conduct rule and Ireland conduct standard breaches. Our second line of defense Compliance team are trusted advisers, commercially minded and proactive in their understanding of Vanguard's mission, vison & strategy, and objectives. The role is necessarily broad, fast paced and demanding, and should prove a fulfilling role for the right candidate. The successful candidate will collaborate and support colleagues in all relevant geographies, particularly within Compliance, Risk, the wider Office of the General Counsel (Legal, Investment Stewardship and Public Policy). Core Responsibilities: Acts as a senior culture champion and the voice of good conduct at Vanguard Europe. Alongside other senior managers, champions a business led conduct culture and a compliance mindset within Vanguard Europe. Drives the process to evidence that good conduct is fully embedded throughout Vanguard Europe, including implementing and owning our Conduct Risk Framework, aligned with regulatory expectation and Vanguard's mission and values. Provides leadership, advice, guidance and support, in respect of conduct items, for business changes and strategic initiatives. Builds a conduct programme that engages all crew with a sense of personal accountability as stewards of the duty of care we owe customers, including ownership of the training programme in respect of conduct risk items. Receives, reviews and analyses management information in relation to the assessment of conduct risk including providing support to business lines and Senior Executives. Leads the definition and monitoring of Conduct Key Performance Indicators, supports the Conduct Risk Assessment process and undertakes, or sponsors thematic reviews of key areas of concern. Responsible for oversight and deliberation (including through the Conduct Panel) of crew conduct issues, including by way of example: conduct rule breaches, non-financial misconduct, Code breaches policy breaches, incidents and complaints and near-misses relating to crew activity, and conflicts of interest, as appropriate. Presentation and engagement with Senior Management, Boards and relevant Committees in relation to conduct at Vanguard Europe, including reporting on the Conduct Risk Framework, risk metrics, conduct management information, trends and trajectories. Provide technical regulatory advice and interpretation of regulatory expectations to the wider Compliance team and management. Management of the SMCR regime at Vanguard, ensuring it is appropriately embedded and managed across the UK business, Senior Manager, Certified and Conduct Rule populations. Management of the IAF regime at Vanguard, ensuring it is appropriately embedded and managed across the Irish business and impacted crew. Management of the Code of Ethical Conduct for Vanguard Europe, providing risk-based monitoring, oversight and reporting. Providing advice and guidance, and operating appropriate governance with HR, on Remuneration considerations. Leading policy governance for Vanguard Europe, including good policy management practices within the Europe Compliance function. Supporting the Chief Compliance Officer, Europe, meet local governance reporting requirements. Maintain expert knowledge and awareness of the investment industry. Stays abreast of current market, regulatory and industry relevant news. Serve as an expert, trusted advisor and provide guidance to the team on compliance related issues. Participate in special projects and performs other duties as assigned. Line management responsibilities What it takes Minimum ten years related experience, including regulatory supervisory experience or regulatory relationship management experience. Experienced leader with proven track records of developing and leading effective and efficient teams, and excellent communication skills, confident engaging with senior leaders. A curious mindset, commercial, tenacious, lateral thinking, proactive and relationship orientated. Ability to assess business risk priorities associated with compliance risks and ability to make risk-based decisions, using sound judgement to escalate appropriately. Confidence in influencing decisions and engaging with cross functional stakeholders at all levels and across geographies. Strong regulatory technical knowledge of FCA and European requirements, including SMCR and Remuneration. Understanding and awareness of the importance of ethical standards in the investment management industry, with an ability to generate awareness, understanding and engagement on this important responsibility. Maintain a deep knowledge and awareness of the investment industry. Stay abreast of current market, regulatory and industry relevant news, and represent Vanguard at industry forums. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Vanguard is not offering visa sponsorship for this position. This position is hybrid and would require you to work in the office location Tuesday, Wednesday and Thursday. About Vanguard Vanguard is an investment company unlike any other. It was founded by Jack Bogle in the US in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. Jack helped bring investing to the masses with the index fund. Index funds do not pick individual shares or bonds to beat the market. They supervise the performance of the entire market. Or as Jack put it, "Don't look for the needle in the haystack. Just buy the haystack!". We have stood for low-cost, uncomplicated investing ever since. Over the last 45 years people have come round to our way of thinking and more than 30 million investors worldwide now trust us with their money. Inclusion Statement Vanguard's continued dedication to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose. Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration . click apply for full job details

Head of Change Delivery - UK Markets page is loaded Head of Change Delivery - UK Markets Apply locations GBR - London time type Full time posted on Posted 9 Days Ago time left to apply End Date: July 29, 2025 (3 days left to apply) job requisition id 341011 Primary Details Time Type: Full timeWorker Type: Employee Head of Change Delivery - UK Markets The Opportunity QBE is seeking a strategic and delivery-focused leader to play a leading role in our 5-year Modernisation Programme looking to transform our technology and business operations. The role will join our Transformation & Technology function as Head of Change Delivery. In this role you'll be responsible for: Shaping and delivering the Technology change roadmap across our UK Markets Business Units (aligning technology with our business strategy to support our ambitious growth targets) Championing innovation and scalability , embedding a culture of continuous improvement with a strong focus on technology trends in UK Retail, Commercial and E-Trade Insurance Lead a team of Programme Managers, Project Managers and Business Analysts, overseeing planning, governance, resource and budget management and ensuring alignment with our delivery standards Your New Role: Lead a team of transformation and technology program and project management professionals assigned to the UK Markets business areas, ensuring successful delivery outcomes. Act as a valued partner to our Business Sponsors, helping to translate business strategy into a deliverable technology roadmap. Contribute to the implementation of project management best practices and oversee project portfolios for transparency and successful execution. Manage budgeted resources by forecasting needs, accounting for expenses, and achieving fiscal responsibility. Collaborate with internal stakeholders to identify and resolve obstacles impacting projects and programs. Develop effective program plans by scoping, budgeting, and establishing delivery timelines and milestones. Monitor project performance metrics to ensure accurate analysis and alignment with business outcomes. Proactively identify and mitigate risks, issues, and concerns across programs. Grow the business acumen of staff supporting specific business areas and allocate resources effectively. Foster a performance enhancement culture through coaching, mentoring, and developing employees. About you Significant experience in the Insurance industry, in particular in UK Retail, Commercial and E-Trade Insurance Experience of influencing at C-Suite level. Experience in managing, prioritising, and scheduling large complex programs and portfolios. Extensive experience in the successful implementation of large-scale business transformation programs and projects. Significant progressive experience in program management, business analytics, business transformation, and change leadership. Experience leading best practice improvements. Experience in demand management processes, planning, and allocating resources. Experience leading large teams and growing professional project management resources. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best ". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ). With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. To find out more about why you should work for QBE, visit our careers website. At My Best - QBE Benefits You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To find out more visit our Reward Page QBE Awards Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. We believe this is our moment - what if it was yours too? APPLY NOW and let's make it happen! Skills: Business Transformation, Client Counseling, Coaching for success, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Performance Management (PM), Risk Management . click apply for full job details

Senior Software Engineer - Platform Department: Engineering Employment Type: Permanent Location: London Description Hybrid: 2 days per week in our London office (Tower Bridge/London Bridge) About Uswitch: At Uswitch , our goal is to be the UK's favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you. The Customer Platform Team Every interaction with a customer is powered by data - and your work will ensure that data is trusted, accessible, and actioned in the smartest ways possible. As the Customer Platform team, we sit at the heart of our organisation, helping internal teams to collect, analyse, and activate customer data - powering everything from CRM integrations to audience targeting in marketing campaigns. We partner with engineers, analysts, product teams and the privacy office to make customer-centric work possible - providing foundational tooling like address lookup and consent capture, and offering more advanced capabilities like our internal event stream platform and a fully-managed DBT environment. Our services help teams track behavioural signals, enrich customer profiles, and transform raw data into decision-ready insight - all while maintaining a strong focus on data protection. We primarily write in Go, but also maintain services and tooling in Python and Clojure. You'll help us evolve our architecture as demands grow, and support a culture of autonomy and rigour - where context-switching is frequent, but the impact is multiplied across the business. What you'll be doing Engineering at Uswitch focuses on: Excellence: Work in an established & experienced product team branching into new feature development, supporting and improving the team's delivery & technical expertise. Collaboration: Work with various cross-functional disciplines across the organization to make the best ideas a reality. Autonomy: Authority over technical decisions and implementation approach, so you can deliver using methods that best align with your ways of working. Data Driven: Utilize rich real-time logs, metrics, and data to monitor and improve product performance & reliability. Culture: Enhancing a diverse engineering culture by taking part in various technical catch ups, working groups and All Hands. Experience: Enrich RVU's perspective by sharing your experience, knowledge & expertise in a continuous learning environment. As part of a platform engineering team you will be working with many teams across the business as we support the various initiatives, this will involve: Feature ideation, development and measurement Defining, evolving, and applying team processes Developing data models for products, insights, customers, etc Maintaining internal tools and services for stakeholder teams to use Building efficient CI/CD pipelines Ensuring we are meeting our data, privacy and security requirements What we're looking for Experience working in large and small agile teams of engineers, and eager to collaborate with other disciplines, such as Designers, Analysts & Product Owners. Good understanding of building and maintaining robust, performant APIs Experience with multi languages is a plus - we believe in using the right tool for the job Pragmatic approach to deliver effective solutions to address business & consumer challenges. Committed to your own development and excited to make a direct, substantial impact within a company that provides you with full autonomy to release changes daily. Our Commitment to you At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include: Employer matching pension up to 7.5% Hybrid approach of in-office and remote working, and a "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Up to 30 days per year "working from anywhere" A healthy learning and training budget, as well as the chance to go to conferences around the world every year Electric vehicles scheme In office gym Free breakfast in the office daily Health insurance Access to the Calm and Peppy app for physical and mental health Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

AboutEnergy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. Do you want to be part of an organization dedicated to tackling global issues such as climate change? Are you enthusiastic about modernizing energy systems to support decarbonization, electrification, and the energy transition? Are you looking for an opportunity to collaborate with a team of engaged, creative colleagues to deliver industry-leading solutions to grid modernization? DNV is growing its grid modernization service offering to provide customers with strategic advisory support as they adapt their transmission and distribution networks to be resilient, reliable, flexible, secure, and equitable. DNV is seeking a Grid Modernization Business Development Leader to lead business development efforts for this service, working with new and existing customers throughout planning, integration, monitoring, and operation of grid modernization efforts to incorporate increased electrification, expansion of clean energy generation and storage resources, and general grid expansion. This includes efforts around distribution planning, Distributed Energy Resource Management Systems (DERMS) and Advanced Distribution Management Systems (ADMS) advisory, standardization of data protocols (such as the Common Information Model or CIM), and integration of benefit cost assessment (BCA) frameworks that consider advanced grid solutions alongside traditional assets. The Business Development Leader will be responsible for growing key services and will have a strong market and customer focus. You will manage customer relations, customer feedback, and help the Grid Modernization team develop and execute on the strategy to expand services. Collaborating closely with other leaders, you will be responsible for developing targeted key services in grid modernization. The ideal candidate will bring existing relationships with utility customers and can develop sole source opportunities from this customer base while also managing bids for competitive solicitations. This role is based at our DNV office in North Andover or Medford, MA; Portland, ME; New York, NY; Oakland, CA; Arlington, VA; Madison, WI; Seattle, WA, Portland, OR and Houston, TX , presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. What you'll do: Lead business development efforts to expand grid modernization services for existing and new customers. Create resources and support tools for grid modernization strategies that help customers develop strategies to procure and/or integrate solutions such as DERMS and ADMS. Support project-based teams in the delivery of studies and analyses, acting as a leader and subject matter expert. While this role is focused on business development, the ideal candidate will be expected to spend about 30% of their time on client projects after the role is established. Interpret customers' problems to be solved and convert into value-added opportunities. Collaborate with DNV staff on other teams in North America and globally (Digitalization & Analytics, Design & Evaluation, and Engineering & Technology, Power System Advisory, Storage and Grid Edge, and Renewables Advisory) to identify opportunities for collaboration and innovation and develop creative approaches to customer problems. Operate with a teamwork mentality that leads to building and maintaining interpersonal relationships, providing guidance to researchers and consultants and collaborating with other project managers and team members to share knowledge and best practices Ensure all work products are high quality, effective, and timely; effectively utilize analysts and consultants at DNV to effectively ensure high standards of accuracy. Act as a public spokesperson for DNV representing the organization at conferences and other public speaking venues. Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially. For more information DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $140,000.00-$195,000.00." What's Required Bachelor's degree with emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Minimum of 10 years of work experience in transmission and distribution planning or operations, grid modernization, or power systems engineering in the energy industry Experience with business development (proposal development and/or proactive business development) Demonstrated curiosity and desire to continue learning and evolving with the market. An understanding of technologies and trends in transmission/distribution planning and grid modernization market developments, policies, and best practices. Willingness to undertake new and exciting activities and think creatively to find a solution to a problem. An interest in using data and research to tell a story. Motivation for sourcing and/or successfully steering efforts to obtain new business Excellent written and verbal English communication skills; demonstrated ability to write for different audiences, including proposal development Comfortable communicating with team members with different cultural backgrounds and experience. Ability to work collaboratively with a diverse team and have a positive, team-oriented attitude and professional demeanor Strong written and verbal English communication skills We conduct pre-employment drug and background screening What is Preferred Master's degree or emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Experience in a consulting or team-based research environment or experience working at or with electric utilities, regional grid operators, or other relevant organizations developing energy transition initiatives and analyses. Experience in the analysis of grid services and impact opportunities of EE, DR, DER, electrification, VPPs and NWAs. Immigration-related employment benefits, for example visa sponsorship, are not available for this position

About the Role: Grade Level (for internal use): 10 The Team: S&P Global's Issuer Solutions Team is a premier provider of market intelligence to issuers globally seeking to engage with internal and external stakeholders. Using a combination of advanced analytics and analyst expertise, we help issuers understand the 'why' behind the purchase and sale of the company's stock, helping issuers manage their interactions with the buy and sell side. We operate globally as a team leveraging local, on-the-ground expertise. Responsibilities and Impact: We are looking for a Senior Associate, within the EMEA Shareholder Intelligence Team to: Provide clients with actionable insight into activities of global investor base. Develop and maintain advisory relationships with the investor relations and executive teams of clients. Service-offering development, especially related to Ownership analytics utilizing the SRDII directive and MiKaDiv for German issuers. Work together with researchers and analysts globally to provide intelligence regarding the client's shareholder base. Deliver regular and ad hoc reports to clients on institutional investor activities in the market as well as market impacting topics. Participate in the growth and improvement of the team's service offering to clients. What We're Looking For: Basic Required Qualifications: Bachelor's degree or equivalent related work experience. Knowledge of the equity markets and investor relations experience. Experience in a similar field Strong team player who thrives under pressure and is comfortable working in a fast-paced, results-driven environment. Native German-speaker with additional language skills (advanced English language skills desired). Experience with Ownership Analytics, especially SRD II legislation in Germany, and knowledge of MiKaDiv and the impact of such on publicly listed companies in Germany is preferred. Additional Preferred Qualifications: Strong Excel skills or data analytical tools such as Alteryx or Power BI. Self-motivated, takes initiative and enjoys new challenges. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster " describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - 20 - Professional (EEO-2 Job Categories-United States of America), RESECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 314886 Posted On: 2025-07-21 Location: Frankfurt, Germany

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary neural net based models. Our platform includes a full-service team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC. Role Overview The Customer Success Manager, EMEA will work with our biggest advertisers in the region to understand their marketing challenges, coordinate internal efforts to deliver against those goals, and drive growth for both the customer and by extension, Aarki. This will include working with multiple internal teams (Analyst, Creative, Product, DS, and Engg.) to ensure we are able to deliver against customer goals, and drive operational excellence. This role requires a strategic leader with a deep understanding of the AdTech ecosystem, strong leadership skills, and a proven track record of driving growth for customers and the business. Role & Responsibilities Develop and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. Understand customers' business objectives/ challenges and work collaboratively with internal teams to develop strategies for achieving customer's goals through Aarki's products and services. Deliver revenue goals for their region, work towards driving an increased share of customer wallet, and uplevel relationships with leaders at the customer organization. Plan and deliver strategic QBRs, including growth strategies, and forward looking opportunities. Work closely with Sales to onboard new customers efficiently, ensuring a smooth transition and providing guidance on our platform and tools. Monitor performance metrics, proactively identifying opportunities for optimization and growth. Develop and present comprehensive performance reports to customers, highlighting key metrics and results. Utilize data-driven insights to inform strategic decision-making and improve campaign outcomes. Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki's resources. Share client wins and learnings with the rest of the org and create a pipeline for case studies.Funnel learnings and challenges to product and influence our roadmap to ensure we are able to fulfill customer needs Stay informed about industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead in the competitive gaming landscape. Skills & Experience 5+ years of experience in customer success within the AdTech industry. Needs to understand the mobile ecosystem, the customers business (gaming and non-gaming), and how demand side platforms operate. Builder mindset; This is not just a CSM role. This is the opportunity to 10X a business. We're looking for someone who is inspired by that challenge. Excellent customer relationship management skills with the ability to build trust and influence key stakeholders. Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making. Works well with internal stakeholders across ad-ops/analysts, product and engineering Outstanding communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences. Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Preferred Bachelor's degree in Marketing, Advertising, Business, or a related field.

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. We are seeking a highly analytical and commercially astute Commercial Data Analyst to join our agile delivery team on a 6-month Fixed Term Contract. This is an exciting opportunity to make a tangible impact by focusing on the performance of our key stores across the UK. As part of a dedicated agile squad, you will be instrumental in unearthing critical insights that will directly influence strategic decisions, optimise store operations, and enhance profitability in our most commercially significant locations. Your role will be translating complex data into clear, actionable recommendations. What you will be doing: Performance Analysis: Conduct in-depth analysis of sales, footfall, conversion rates, average transaction value (ATV), units per transaction (UPT), inventory levels, and operational metrics for our largest stores. Insight Generation: Identify key trends, anomalies, opportunities for growth, and potential risks within store performance data. Stakeholder Engagement: Present complex findings and recommendations clearly and concisely to various stakeholders, including Commercial, Operations, Finance and Merchandising Heads fostering a data-driven culture. Trial & Initiative Support: Provide analytical support for new commercial initiatives and operational changes being trialled within the largest stores, measuring their effectiveness and impact. Collaboration: Work collaboratively within an agile team, participating in daily stand-ups, sprint planning, and reviews, ensuring data insights are integrated into delivery cycles. What we are looking for: Essential: Proven experience (2+ years) as a Data Analyst preferably within a retail or consumer-focused environment. Strong proficiency in SQL for querying and manipulating large datasets. Expertise in data visualization tools such as Tableau, Power BI, Looker, or similar, with a portfolio of impactful dashboards. Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, complex formulas). Understanding of key retail metrics and commercial drivers. Experience working within an agile development methodology. Exceptional analytical and problem-solving abilities, with a keen eye for detail. Excellent communication and presentation skills, with the ability to translate technical data into business-friendly insights. Proactive, self-motivated, and able to manage multiple priorities in a fast-paced environment. A degree in a quantitative field such as Mathematics, Statistics, Economics, Computer Science, Business Analytics, or a related discipline. Desirable: Experience with statistical programming languages (e.g., Python, R) for more advanced analysis. Direct experience analysing store-level performance data for a large multi-site retailer. How we reward our teams: Competitive salary Annual bonus based on company and personal performance Hybrid working model from home and in the office 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday Finish at 4pm on a Friday Competitive pension contribution Staff discount card for stores and online About us: Celebrating 230 years, we're proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we're proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve. For UK and International Travel our mission is simple - to create value for our stakeholders by providing a platform for global brands responsible for essentials and technology in airports (including our InMotion stores), hospitals, rail stations and other markets. Our office is based in a buzzing part of London close to Liverpool Street Station. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture at all levels. It's perfect for people who are happy to use their initiative and embrace life outside their comfort zone. At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here. We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know-we're happy to help!

Are you someone who enjoys solving problems and loves taking on new challenges? Are you an ardent learner who is always looking to improve? Want to learn more about financial products? Great news, we might have an exciting career opportunity for you! Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily. Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Team: The Rates E-Trading production Support team provides core technical support to the Rates Fixed Income Trading Desks for EMEA. The key areas of expertise within the team include product pricing & analytics, risk and PnL management, order and offer management, and market trade execution systems. Successful candidates will have the chance to learn both the business side of these areas, and also about the technologies which support them. You will also work closely with other technology teams for support of the associated infrastructure and process components. Role: The team is largely client facing and has a significant amount of interaction with the Trading desks and E-Commerce. You will have the opportunity to further develop knowledge of financial markets - including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution. The successful candidate will also have the opportunity to manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team. Responsibilities: Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support. Trading products to include (but not an exhaustive list) : Government Bond / US Treasuries Interest Rate Swaps Inflation Linked Securities Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list) ION / Marketview Citi Velocity ITRS (Monitoring Software for platform) Providing functional and technical help around the relevant systems to users by (not exhaustive) Ensure correct pricing of instruments Dealing with Risk & PnL Issues reported by users Dealing with trade execution & processing / booking Work within the 24x7 rota, this is on an "on-call" basis. Manage customer relations when dealing directly with both internal and external users of the systems. Liaise with users and developers and other technical support services (i.e. Unix SA's, Market Data Teams) Diagnosis and resolution of users issues and escalation of problems using the problem management tools Other key responsibilities (not exhaustive): Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics Understanding and documenting business requirements Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts) Development: Ability to work as part of a truly global team. First class technical and business training from well-established team. Gain experience in liaising with Trading/Sales and Middle Office Counterparts. Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few. Knowledge/Experience: Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries) Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions) Desirable: Basic Business knowledge/ understanding of financial markets and products. Coding / scripting experience preferable (any language) Experience with real-time monitoring systems such as ITRS Netagent. Skills: Strong analytical skills & attention to detail IT (spreadsheet/analytical/modeling skills) Positive attitude and keen to learn. Good communication and interpersonal skills. Ability to work under stress and time constraints. Desirable: Job scheduling tool such as Autosys. Issue tracking and reporting using tools such as JIRA Knowledge/ experience of problem Management Tools. Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware) Take advantage of this exciting opportunity and apply today! Qualifications: Bachelor's Degree OR equivalent experience What we Offer (Specific per region) As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer; Award winning pension scheme Life assurance and Private medical insurance with BUPA healthcare. In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidized clubs and societies. Our select benefit package offers you the opportunity to customize your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras. Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You'll work on a team that provides a wide range of services to our Managing Directors & Partners (MDPs), manages our MDP compensation and equity programs, including overseeing the annual MDP evaluation process and reporting cycle. In addition, the group supports MDP 'life cycle' events (e.g., lateral hiring, promotions, departures, and transfers). In this position, you will develop a deep understanding of the MDP compensation programs and work closely with other PSG teams and Finance functions including Tax, Treasury and Global Accounting. The work is challenging, very visible and requires strong analytical, organizational and problem-solving skills. As a Compensation Operations Analyst on the PSG Compensation Operations team, you will support the delivery and administration of compensation programs for MDPs. Your responsibilities will include: Assisting in the preparation and ongoing updates of complex MDP compensation models, including salary, bonus, and deferred compensation calculations. Preparing, authorizing, and tracking MDP compensation payments in alignment with internal controls and timelines. Reviewing Profit Sharing Retirement Fund (PSRF) calculations submitted by local finance teams and providing feedback based on global eligibility rules and knowledge of local programs. Performing detailed analysis of current or historical compensation data to support recurring operations and decision-making. Engaging with the PSG Product Portfolio team to continuously support and evolve with our business, contributing to requirements gathering, system testing (UAT), and process enhancements. Documenting core processes and utilizing digital tools to design and implement automation or control improvements. Preparing and reviewing annual MDP statements and communications, ensuring accuracy and clarity regarding awards and payment schedules Collaborating with team members in PSG and the broader global finance organization on cross functional initiatives and ad hoc projects. YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the comprehensive process and completeness of work. You challenge the outcomes of your work and test your understanding of how you got there. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide a high level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Developing an understanding of the operation and function of the compensation process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigating the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your customers. What You'll Bring Bachelor's degree in finance, accounting or a related field 2-4+ years of relevant experience in areas such as accounting, audit, compensation, or financial operations-ideally within a global organization Strong analytical mindset with a curiosity for solving problems Effective communicator with the ability to present information clearly and professionally to stakeholders at various levels Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment Proficient in MS Office tools, especially Outlook, Excel, Word, and PowerPoint Experience with digital tools such as Microsoft Power Apps and Tableau is strongly preferred Comfortable adapting to shifting priorities and working independently with minimal supervision Demonstrated ability to handle sensitive personal data with confidentiality and discretion Self-motivated and proactive, with the ability to identify issues, suggest improvements, and contribute to team success Who You'll Work With PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support for BCG's business and strategic priorities, for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The role will be part of the PSG Compensation Operations team and will work closely with the PSG Equity Operations team and other sub-functions within PSG. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data driven insights. What you'll do: Reporting & Data Delivery: Own the design, development, and maintenance of critical reports and dashboards to support Operations and Product teams. Ensure consistent and accurate delivery of daily, weekly, and monthly performance reports. Translate stakeholder requirements into clear reporting specifications and outputs. Operational Performance Monitoring Proactively identify trends and anomalies in operational data and flag them to stakeholders. Work with cross-functional teams to ensure KPIs and metrics are clearly defined, standardized, and effectively visualized. Automation & Efficiency Lead initiatives to automate recurring reports using SQL, Tableau, and other tools. Continuously evaluate and improve existing reporting processes for accuracy, speed, and scalability. Stakeholder Management Be the go-to reporting expert for Operations and other cross-functional teams. Partner with business stakeholders to define key metrics and ensure their alignment with strategic goals. Data Governance & Quality Ensure data definitions, metric calculations, and data sources are consistent and documented. Contribute to data quality improvement efforts across reporting pipelines. Mentorship & Best Practices Coach junior team members in reporting best practices, SQL optimization, and data visualization techniques. Champion standardized reporting processes and governance frameworks across the analytics team. What you'll bring to the team: Experience: 5+ years in a reporting or analytics role focused on performance measurement, reporting automation, and dashboard development. Experience in operations, e-commerce, or service-oriented environments preferred. Education: Bachelor's Degree in an analytical field (math, economics, engineering, statistics, etc.), preferred Masters Degree is a plus Tools: You will have knowledge of key industry tools, SQL, Tableau and Excel. Specifically for this role that would include: Advanced SQL: You are comfortable with intermediate SQL: CASE, UNION, subqueries, windows functions. You must be able to read others' code and be able to provide feedback for making the query quality better (know best practices). Fluent with excel functions (LOOKUP, SUMPRODUCT, INDEX/MATCH). Advanced proficiency in Tableau/visualization tool required. Must be able to design and build robust, error-free visualizations quickly. Able to lead the discussion around how a given analysis should be visualized. Confident with learning new tools, technologies, and methodologies Python knowledge preferred but not a prerequisite You will have an excellent approach to problem-solving and analytics, having worked on large datasets you will be able to take broad requirements, work independently and drive meaningful insights. You'll take an efficient and optimised approach, and understand how your work streams deliver to the wider strategic goals. Specification for this role that would include: Ability to work with large dataset and summarize findings in a clear format Lead innovation within the team. Create opportunities for bringing in new knowledge, such as reading groups, conferences, and other training. Ability to take in loose requirements, work independently, ask smart questions, and produce high quality actionable insights Ability to run an analytics project independently. Able to break down complex business questions into small pieces and build overarching framework. Effectively gather relevant information from stakeholders, run data exploration, seek feedback and deliver insights What we are looking for? 5+ years in an analytical role with experience in an international matrix environment, ideally at a fast paced e-commerce company. Hybrid Working: 2 days a week required in the Oxford or London office A healthy passion for data and its ability to tell a story. Ability to manage analytics projects, working closely with stakeholders, understanding and managing priorities, also ensuring results are communicated clearly and concisely. Ability to proactively reach out and build strong relationships, with stakeholders and other analysts, knowing when to seek guidance and support. Excellent communicator, on project status, progress and outcome. Leverage senior management to help achieve business goals and deliver impactful business outcomes. Statistical mind-set with experience in testing methodology. Strong analytical, conceptual and problem solving skills with the ability to work under pressure and to tight deadlines. Ability to turn large data sets into well-articulated arguments for change. You live in Excel, a SQL client, Tableau and a few other useful tools of the data trade; knowledge of Python an advantage. Proficiency in English in order to be able to work with qualitative as well as quantitative data. Proactive not reactive, with ability to work independently in a fast-paced environment. Ability to take in loose requirements, ask smart questions, and produce high quality actionable insights. Confident with learning new tools, technologies, and methodologies. Ability to work at all levels including senior management; and across multiple functions/departments Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in JPMC's central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities Support an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization. Support your customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling. Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources. Drive annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions. Identify shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in customer success roles in product or technology Demonstrated ability to influence product adoption and customer retention Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels Proven ability to learn new technologies and teach it to others Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains. Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans. Navigate complex matrix organizations with globally dispersed resources. Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance. Cloud technical certifications in AWS, Azure and/or GCP. Preferred qualifications, capabilities, and skills Experience in a business to business (B2B) environment or as a colleague in a customer environment Advanced knowledge of the product development life cycle, technical design, and data analytics Experience within technical account management, professional services, or customer advisory functions. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Mason Blake is a boutique recruitment agency established for over 20 years in consulting clients and candidates in the investment management industry. We are now looking to recruit a Recruitment Analyst on a permanent basis. This is a predominantly office-based role, based in our premises in the heart of trendy Shoreditch. The Recruitment Analyst will support on all roles within our Distribution recruitment offering (Sales & Marketing). Duties will involve: Researching the recruitment landscape within the investment management industry Learning about Sales & Marketing roles within the investment management industry, and different companies within this sector Attending meetings - both in person and virtually - with clients and candidates (Heads of Sales, Heads of Marketing) Speaking regularly over the phone with our candidates Being an advocate - both internally and externally - for Diversity & Inclusion Help source candidates for live roles within Sales and Marketing, both in the UK and in key European financial hubs such as Frankfurt, Paris & Milan Working on niche client requirements for senior level roles with a Sales and Marketing focus within the investment management sector (these may include: Marketing Strategist, Marketing Manager, RFP Writer, Investment Writer, Marketing Communications Specialist) Consistent training and development Ensure that the client/candidate database (RBD) is kept up to date and accurate, regularly keeping in touch with our candidates Network existing candidates to develop leads and candidate referrals Identify and approach suitable individuals for live roles Write attractive advertisements for roles being recruited for by Mason Blake The Recruitment Analyst calls for candidates to have the following credentials: A graduate with a degree from a reputable university Proven experience meeting targets and/or deadlines High levels of self-motivation Relevant office, corporate environment, sales or customer service experience Personable with the ability to build strong relationships easily Commercially minded Have strong attention to detail and the ability to organise, prioritise and balance workflow What we offer: Regular team building activities Home office equipment Life assurance Private medical insurance Season ticket loan Cycle to work scheme Subsidised gym membership "Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age." Apply for this job