Telephone Business Development Manager

  • Dudley Building Society
  • Brierley Hill, West Midlands
  • Jun 27, 2025
Full time I.T. & Communications Management

Job Description

We are hiring a Telephone Business Development Manager

Do you want to work for a building society that's going places and build a career in a company that cares about you? If so, then keep reading!

As a Telephone Business Development Manager based in our Head office in Dudley, you will be responsible for creating, managing and developing relationships through proactive telephone contact with intermediaries within your allocated region.

If you have lots of energy, enthusiasm, passionate about learning, and are eager to progress your career then this could be a great role for you.

Your Key Responsibilities Will Include:

  • To support the Society's objectives with the generation of high-quality Mortgage Business from mortgage intermediaries.
  • To continually ensure the feedback we receive about out proposition is improving.
  • Working closely with the Field Team and Distribution Director to ensure activities and processes are effective and streamlined and packaging is right first time.
  • Proactively identify and exploit new opportunities for the development of business, building a portfolio of intermediaries who you will manage.
  • Provide insight into intermediary performance on individual broker/firm/packager level, through data analysis.
  • Create a plan to identify ways to maximise intermediary usage and help deliver corporate strategy goals. Understand individual broker/packager value through data analysis and consider how this can align to product offerings.
  • Work with the Society's internal functions to maximise performance.
  • Keep up to speed with market changes and consider how it may impact your role and your key deliverables, with a key focus on the intermediary market. Pro-actively raise considerations linked to corporate strategy and goals.

To be successful in the role you will have:

  • A proven track record of achieving / exceeding targets, ideally within the mortgage market is ideal but not essential.
  • Strong Communication skills
  • A proactive and positive attitude with a keen eye for detail and the ability to think outside the box
  • Desire and passion to learn and advance in your career

Why Dudley Building Society

At Dudley Building Society we are a growing company, we pride ourselves on our unwavering commitment to a customer-centric culture. We are dedicated to delivering the best possible experience to our customers at every stage of their homeownership journey. Working with us means engaging in impactful work, where your role directly contributes to turning dreams into reality.

Moreover, we understand the importance of personal and professional growth, offering you opportunities to unlock your potential and chart your path to success.

Our modern and inclusive workspace fosters an environment that celebrates diversity, creating a space where you can thrive. Join our supportive team, where we not only recognize your unique strengths but also deeply value your contributions to our shared success. Dudley Building Society is not just a workplace; it's a community where your aspirations are nurtured and your dedication is rewarded.

In Return we offer:

  • 35 hours a week contract
  • Salary 28,000 - 32,000 per annum (dependent on experience)
  • Basic holiday of 30 days holiday + birthday day off + bank holidays
  • Moments that matter days (weddings + time off for getting the keys to a new house or welcoming a grandchild!)
  • Pension contribution of up to 8% of salary
  • Life assurance 4x salary
  • Full Private Medical Insurance
  • Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
  • Opportunities for hybrid working arrangements
  • Access to our new Electric Car Salary Sacrifice Scheme!

If this role is something you would be interested in, please continue to our Careers page at (url removed)

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.