We're looking for a Product Manager to own Muzz Social As the Social PM, you'll lead the vision, strategy, and execution of our new platform designed to help Muslims connect beyond matrimony. You'll collaborate across design, engineering, QA, and data science to create social experiences that deepen engagement, drive retention, and spark meaningful connections. If you're passionate about building mission-driven products and shaping a new kind of community, this is your chance to make a lasting impact. Develop a competent understanding of your product domain Be data-driven first & proactive in finding answers Connect work to the impact on the business & users Prioritise tasks to maximise outcomes (not output) Ensure that your squad is working on the right things Set the example in your squad Set a strong vision & get buy in - Not just be solving a series of problems continuously; but should be striving towards a vision of the future product Take responsibility / ownership - No piece of work is off limits - if in doubt, it's your responsibility Favour action over analysis paralysis (think like a startup, not a corporate) Always strive to improve: Your technical aptitude Your ways of working (ensuring you're working efficiently / being proactive enough) Your understanding of users & their problems Your communication skills Be comfortable in the unknown Be willing to ask what can we prove/disprove before starting - Asking what is the absolute MVP before investing lots of resources Moving at pace requires you to not know everything at the beginning Use research and data to build your case as you go Be a team player Work towards a shared goal You are enabling/lifting up your team members Unblock team members Key Responsibilities Prioritise work - Define the product roadmap, groom the backlog, and stay aligned with goals Review product data - Analyse experiment data, track key metrics, identify insights, & validate hypotheses Write clearly - Create tickets/specs, briefs, strategy docs, and async updates Sync with your team - Run your squad's stand-ups, cycle planning, retros, and check ins with designers & other stakeholders Unblock others - Make fast decisions, resolve ambiguity, & remove friction Communicate with stakeholders - Keep leadership and partners aligned on progress and tradeoffs, and product vision Think strategically - Set aside time for deep work, market analysis, competitive research Activate the team's creativity - Run workshops, ideation sessions, or async brainstorms Talk to a user or observe behaviour (weekly/bi-weekly) - User interview, usability test, survey, reviews analysis, muzz social posts for feedback Requirements Must-have 3+ years of product management experience or startup experience, ideally at a fast-paced consumer tech company Proven ability to ship products from 0 to 1 and improve existing ones through continuous iteration Experience working with cross-functional teams and rallying them around clear outcomes Nice-to-have Experience building social, community, or event-based features in consumer apps Experience working on mobile-first products Comfort with tools like Linear, Coda, Thoughtspot & Figma Familiarity with SQL Why join Muzz? We're a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that's changing the world. A great product We're the leading app in this space with over 12 million members worldwide and counting! A diverse team We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome! Meaningful equity We're all working together to succeed and everyone on the team gets a slice of the pie. We value curiosity and building something wacky (but useful!). Every quarter we organise into random teams and together we build, code, and prototype. Prizes and dinner complete the day! International travel We fly the whole team to somewhere amazing twice a year to connect and have fun. Mini golf, hikes, super competitive Catan nights - we've done it all. Maybe you'll be at the next social? Generous Holiday / PTO All full-time members get at least 33 days of holiday, regardless of where they live. Our hiring process We pride ourselves on making fast hiring decisions. Step 1. Step 4. Interview (in person or remote) Step 5. Receive an offer! Join our team Click the button below to access the application form. Attach your CV and, optionally, a cover letter to apply. We'll get back to you as soon as possible. Having trouble with the form? Send your application directly to and we'll make sure it gets to the right place!
Jul 06, 2025
Full time
We're looking for a Product Manager to own Muzz Social As the Social PM, you'll lead the vision, strategy, and execution of our new platform designed to help Muslims connect beyond matrimony. You'll collaborate across design, engineering, QA, and data science to create social experiences that deepen engagement, drive retention, and spark meaningful connections. If you're passionate about building mission-driven products and shaping a new kind of community, this is your chance to make a lasting impact. Develop a competent understanding of your product domain Be data-driven first & proactive in finding answers Connect work to the impact on the business & users Prioritise tasks to maximise outcomes (not output) Ensure that your squad is working on the right things Set the example in your squad Set a strong vision & get buy in - Not just be solving a series of problems continuously; but should be striving towards a vision of the future product Take responsibility / ownership - No piece of work is off limits - if in doubt, it's your responsibility Favour action over analysis paralysis (think like a startup, not a corporate) Always strive to improve: Your technical aptitude Your ways of working (ensuring you're working efficiently / being proactive enough) Your understanding of users & their problems Your communication skills Be comfortable in the unknown Be willing to ask what can we prove/disprove before starting - Asking what is the absolute MVP before investing lots of resources Moving at pace requires you to not know everything at the beginning Use research and data to build your case as you go Be a team player Work towards a shared goal You are enabling/lifting up your team members Unblock team members Key Responsibilities Prioritise work - Define the product roadmap, groom the backlog, and stay aligned with goals Review product data - Analyse experiment data, track key metrics, identify insights, & validate hypotheses Write clearly - Create tickets/specs, briefs, strategy docs, and async updates Sync with your team - Run your squad's stand-ups, cycle planning, retros, and check ins with designers & other stakeholders Unblock others - Make fast decisions, resolve ambiguity, & remove friction Communicate with stakeholders - Keep leadership and partners aligned on progress and tradeoffs, and product vision Think strategically - Set aside time for deep work, market analysis, competitive research Activate the team's creativity - Run workshops, ideation sessions, or async brainstorms Talk to a user or observe behaviour (weekly/bi-weekly) - User interview, usability test, survey, reviews analysis, muzz social posts for feedback Requirements Must-have 3+ years of product management experience or startup experience, ideally at a fast-paced consumer tech company Proven ability to ship products from 0 to 1 and improve existing ones through continuous iteration Experience working with cross-functional teams and rallying them around clear outcomes Nice-to-have Experience building social, community, or event-based features in consumer apps Experience working on mobile-first products Comfort with tools like Linear, Coda, Thoughtspot & Figma Familiarity with SQL Why join Muzz? We're a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that's changing the world. A great product We're the leading app in this space with over 12 million members worldwide and counting! A diverse team We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome! Meaningful equity We're all working together to succeed and everyone on the team gets a slice of the pie. We value curiosity and building something wacky (but useful!). Every quarter we organise into random teams and together we build, code, and prototype. Prizes and dinner complete the day! International travel We fly the whole team to somewhere amazing twice a year to connect and have fun. Mini golf, hikes, super competitive Catan nights - we've done it all. Maybe you'll be at the next social? Generous Holiday / PTO All full-time members get at least 33 days of holiday, regardless of where they live. Our hiring process We pride ourselves on making fast hiring decisions. Step 1. Step 4. Interview (in person or remote) Step 5. Receive an offer! Join our team Click the button below to access the application form. Attach your CV and, optionally, a cover letter to apply. We'll get back to you as soon as possible. Having trouble with the form? Send your application directly to and we'll make sure it gets to the right place!
Marketing Executive Email Marketing CRM - HubSpot - Drive engagement and awareness. B2b Marketing - Automation - Email Campaigns Tech SaaS vibes remote culture £28,000 - £32,000 , work from home, amazing benefits, fantastic company culture, with 25 days holiday and a fantastic opportunity to work with VPs and Senior campaign management. We need people with excellent HubSpot, bulk email marketing and CRM marketing experience is recruiting. Brilliant opportunity for an early career marketer to grow, learn, and contribute to a dynamic team. This role would suit a marketing assistant or a marketing executive looking to advance their B2B marketing career. Familiarity with bulk email marketing, CRM and marketing tools and HubSpot would be fantastic! Must have 12 months+ post-degree experience, We need an elite communicator with super organisation with a passion for B2b marketing. Join a dynamic, motivated team in an exciting business who have had phenomenal growth over the last decade. A top Duval Client! The Role: Campaign support across multi-channel partner and marketing campaigns. coordinate nurture streams to keep partners engaged and informed, and create content such as blog posts, case studies etc. Support in partner account-based marketing, develop and execute targeted campaigns for high-value partners. Support Copywriting & SEO through keyword-informed content creation and optimization. Be ready to jump into various projects and contribute to the broader marketing team as needed. The Person: 1+ year of experience in a marketing role (B2B marketing preferred, but not required). Experience with CRM and marketing automation tools, Hubspot is a bonus An understanding of digital marketing channels, including email marketing, content marketing, and SEO. Strong copywriting and proofreading skills, with experience creating blogs, social media posts, and emails. A team player with great organisation and time management skills Brilliant marketing opportunity with a wonderful Duval client. Apply now!
Jul 06, 2025
Full time
Marketing Executive Email Marketing CRM - HubSpot - Drive engagement and awareness. B2b Marketing - Automation - Email Campaigns Tech SaaS vibes remote culture £28,000 - £32,000 , work from home, amazing benefits, fantastic company culture, with 25 days holiday and a fantastic opportunity to work with VPs and Senior campaign management. We need people with excellent HubSpot, bulk email marketing and CRM marketing experience is recruiting. Brilliant opportunity for an early career marketer to grow, learn, and contribute to a dynamic team. This role would suit a marketing assistant or a marketing executive looking to advance their B2B marketing career. Familiarity with bulk email marketing, CRM and marketing tools and HubSpot would be fantastic! Must have 12 months+ post-degree experience, We need an elite communicator with super organisation with a passion for B2b marketing. Join a dynamic, motivated team in an exciting business who have had phenomenal growth over the last decade. A top Duval Client! The Role: Campaign support across multi-channel partner and marketing campaigns. coordinate nurture streams to keep partners engaged and informed, and create content such as blog posts, case studies etc. Support in partner account-based marketing, develop and execute targeted campaigns for high-value partners. Support Copywriting & SEO through keyword-informed content creation and optimization. Be ready to jump into various projects and contribute to the broader marketing team as needed. The Person: 1+ year of experience in a marketing role (B2B marketing preferred, but not required). Experience with CRM and marketing automation tools, Hubspot is a bonus An understanding of digital marketing channels, including email marketing, content marketing, and SEO. Strong copywriting and proofreading skills, with experience creating blogs, social media posts, and emails. A team player with great organisation and time management skills Brilliant marketing opportunity with a wonderful Duval client. Apply now!
Are you looking for a career in Business Execution supporting a Markets business? This is an exciting opportunity to join the Business Execution team that supports the Markets Spread Products business in the UK, Europe, Middle East and Africa. The Spread Products Business Execution team presents a unique opportunity to gain exposure to a broad product set across both secondary trading of credit and asset backed products, in addition to primary and lending activities. What you'll do Liaise across the Spread Products business and its supporting functional areas to ensure a robust governance, oversight, and control framework exists and is in line with applicable policies and regulation. Drive implementation of business-driven and regulatory projects, e.g., assisting in the establishment of new or modified product offerings including processes, booking models, and system infrastructure. Act as a 'go-to' for traders, salespeople, structurers and management. Assist leadership and stakeholders with achieving business goals and deliveries, perform large data-set analyses, provide metrics and regular progress updates. Prepare materials, record minutes, and follow-up as needed on items for business committees and/or regular business meetings. Interface with Internal Audit and Compliance, providing materials, addressing queries, and ensuring corrective actions are implemented. Proactively provide input into and recommend Technology change, process improvements and control framework enhancements. Partner with global and regional Business Execution teams to ensure alignment of business goals and preparation for regulatory, or other changes. Escalate, manage and report control issues with transparency. What we'll need from you Working knowledge of Spread Products or other Fixed Income products preferred. Significant experience in financial markets business or a supporting functional area. Excellent written and verbal communication skills. Professional and motivated team player with a "can do" attitude. Proven ability to understand larger processes, with the drive to drill into the details. Experience working and building relationships in global and complex settings with multiple stakeholders. Risk oriented: able to identify emerging and crystallized issues, look across, and flag matters requiring escalation. Demonstrated Self-Starter Qualities: Proactive Problem-Solving: Identifies and addresses potential issues. Resourcefulness: Finds creative solutions to challenges and leverages available resources effectively. Independent Work Ethic: Takes initiative and works autonomously. Time Management: Prioritizes tasks effectively and meets deadlines consistently. Results-Oriented: Focuses on achieving measurable outcomes and demonstrating impact. High proficiency with Microsoft Office, including Excel and PowerPoint. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Business Strategy, Management & Administration Job Family: Business Execution & Administration Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
Jul 06, 2025
Full time
Are you looking for a career in Business Execution supporting a Markets business? This is an exciting opportunity to join the Business Execution team that supports the Markets Spread Products business in the UK, Europe, Middle East and Africa. The Spread Products Business Execution team presents a unique opportunity to gain exposure to a broad product set across both secondary trading of credit and asset backed products, in addition to primary and lending activities. What you'll do Liaise across the Spread Products business and its supporting functional areas to ensure a robust governance, oversight, and control framework exists and is in line with applicable policies and regulation. Drive implementation of business-driven and regulatory projects, e.g., assisting in the establishment of new or modified product offerings including processes, booking models, and system infrastructure. Act as a 'go-to' for traders, salespeople, structurers and management. Assist leadership and stakeholders with achieving business goals and deliveries, perform large data-set analyses, provide metrics and regular progress updates. Prepare materials, record minutes, and follow-up as needed on items for business committees and/or regular business meetings. Interface with Internal Audit and Compliance, providing materials, addressing queries, and ensuring corrective actions are implemented. Proactively provide input into and recommend Technology change, process improvements and control framework enhancements. Partner with global and regional Business Execution teams to ensure alignment of business goals and preparation for regulatory, or other changes. Escalate, manage and report control issues with transparency. What we'll need from you Working knowledge of Spread Products or other Fixed Income products preferred. Significant experience in financial markets business or a supporting functional area. Excellent written and verbal communication skills. Professional and motivated team player with a "can do" attitude. Proven ability to understand larger processes, with the drive to drill into the details. Experience working and building relationships in global and complex settings with multiple stakeholders. Risk oriented: able to identify emerging and crystallized issues, look across, and flag matters requiring escalation. Demonstrated Self-Starter Qualities: Proactive Problem-Solving: Identifies and addresses potential issues. Resourcefulness: Finds creative solutions to challenges and leverages available resources effectively. Independent Work Ethic: Takes initiative and works autonomously. Time Management: Prioritizes tasks effectively and meets deadlines consistently. Results-Oriented: Focuses on achieving measurable outcomes and demonstrating impact. High proficiency with Microsoft Office, including Excel and PowerPoint. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Business Strategy, Management & Administration Job Family: Business Execution & Administration Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Jul 06, 2025
Full time
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Jul 05, 2025
Full time
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Senior Research Consultant - Primary Research London, United Kingdom The Senior Consultant on the Primary Research team will be ready to take a step up in developing client relationships, is well-versed in strategy, primary research methodologies and design, and is eager to develop great consumer and market research. Candidates should come into this role with at least five years of experience and will be asked to demonstrate skills in critical thinking, be skilled at presenting to groups, display poise under pressure, and have the ability to manage multiple projects. Candidates must have the ability to design, execute and analyze proprietary quantitative and qualitative studies on our client's behalf, creating actionable, data-driven insights. What You Will Be Doing: Data Synthesis and Insights Generation: Utilizing advanced analytical techniques to analyze complex datasets and extract meaningful insights. Rapidly organizing information, drawing conclusions, identifying patterns, and succinctly communicating key points. Presentation: Presenting findings to clients in a clear and compelling manner, facilitating discussions and addressing client queries. Crafting a tight strategic narrative and providing solid recommendations. Welcoming public speaking opportunities beyond client work, such as industry events, special Mintel initiatives, and writing articles/blogs. Working with account managers and the greater consulting team to win business and build client relationships. Working collaboratively across several different Mintel divisions such as sales, marketing, research analytics, and operations to deliver best-in-class custom work to our clients. Engaging with Clients Serving as the main point of contact for clients, communicating effectively with a wide range of industries (e.g., manufacturers, retailers, and advertisers) and positions (Directors, VPs, and C-suite). Building and maintaining strong client relationships, ensuring client satisfaction and loyalty. Research Project Management Scoping client briefs using second and third level questioning to deeply understand client need. Designing and pitching the most appropriate Mintel Consulting solution for each client challenge. Leading the execution of custom research projects, including coaching the project team and managing timelines and budgets to ensure high-quality deliverables tailored to meet client needs. Managing research projects across multiple industries from kick-off to completion, including: questionnaire design, data analysis, and final reporting. Analyzing complex data to provide insightful implications and actionable recommendations within the context of the client's business objective and competitive environment. Staying updated on industry trends, market dynamics, and competitor landscapes. Displaying the ability to innovate (e.g., developing new products/services with clients, new ways of working in Mintel, developing new research tools). You will be expected to work effectively both independently and collaboratively with a team in a consultative setting, multi-tasking on several projects at once to effectively meet all deadlines. You will be expected to peer mentor Consultants when collaborating. We are looking for someone who exhibits strong analytical capabilities, pays close attention to detail and demonstrates excellent professional writing and communication skills. You should have a high level of proficiency in Excel and PowerPoint with at least 5 years of experience managing primary custom marketing research projects. Who We Are Looking For: While we may have a wish list, we are always open to looking at different profiles for our roles, so please don't hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you. Commercially-Minded: You have a demonstrated talent for abstract thinking, spotting trends and patterns, an instinct for commercial opportunities, and a nuanced understanding of consumer insights are critical. A Storyteller: You are a lateral thinker, an intuitive dot-connector, and have experience weaving compelling narratives through data across a wide range of categories. Data-Driven: You have solid familiarity with most forms of quantitative and qualitative research methodologies and working knowledge of when and how to apply them to a given client challenge. You should have expertise working with complex data sets. Strong data analysis and Excel skills a must. Experience with tools such as Q, SPSS, SAS or other cross-tabulation and statistics tools are strongly preferred. Naturally Curious: You are always drawn to knowing the "why" behind things and great at navigating client conversations, asking second and third level questions to get at the heart of clients' challenges and goals. An Influencer: You have experience with and expertise in primary research methodologies and the energy, intellect, humility and passion that draws people to wanting to learn more from you. A Great Communicator: You are able to visualize strategic thought in evocative and engaging presentations, delivered with confidence and authority and can adapt your communication style to suit each client and internal business partner. A Collaborator: You take pride in the team you are a part of and the work you produce. Cultivating professional relationships with your colleagues is important and you are constantly finding innovative and unique ways to create an exceptional work environment. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets Apply for this job Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your current Salary? What is your desired Salary? What is your notice period? Do you have extensive Quantitative research experience? Select Do you have the right to work full time in the UK? Point of Data Transfer Acknowledge/Confirm When you apply to a job on this site, the personal data contained in your application will be collected by Mintel, which is located at Mintel House, 4 Playhouse Yard, London, UK EC4V 5EX and can be contacted by emailing . Mintel's data protection officer is Peter Dowdall, who can be contacted at Your personal datais required in the event Mintel decides to enter into a contract with youand will be processed for the purposes of managing Mintel's recruitment related activities, which includescreening and filtering applications,setting up and conducting interviews and tests for applicants, evaluating and assessing the results,making offers of employment, monitoring diversity and promoting equality of opportunity, and otherwiseas appropriatein the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Mintel, which are the solicitation, evaluation, selectionand appointmentof applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Mintel to help manage its recruitment and hiring process on Mintel's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield . You can obtain a copy of the standard contractual clauses by contacting us . Your personal data will be retained by Mintel as long as it shall determine it isreasonablynecessary to evaluate your application for employment,including diversity and inclusion within Mintel's organisation. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority
Jul 05, 2025
Full time
Senior Research Consultant - Primary Research London, United Kingdom The Senior Consultant on the Primary Research team will be ready to take a step up in developing client relationships, is well-versed in strategy, primary research methodologies and design, and is eager to develop great consumer and market research. Candidates should come into this role with at least five years of experience and will be asked to demonstrate skills in critical thinking, be skilled at presenting to groups, display poise under pressure, and have the ability to manage multiple projects. Candidates must have the ability to design, execute and analyze proprietary quantitative and qualitative studies on our client's behalf, creating actionable, data-driven insights. What You Will Be Doing: Data Synthesis and Insights Generation: Utilizing advanced analytical techniques to analyze complex datasets and extract meaningful insights. Rapidly organizing information, drawing conclusions, identifying patterns, and succinctly communicating key points. Presentation: Presenting findings to clients in a clear and compelling manner, facilitating discussions and addressing client queries. Crafting a tight strategic narrative and providing solid recommendations. Welcoming public speaking opportunities beyond client work, such as industry events, special Mintel initiatives, and writing articles/blogs. Working with account managers and the greater consulting team to win business and build client relationships. Working collaboratively across several different Mintel divisions such as sales, marketing, research analytics, and operations to deliver best-in-class custom work to our clients. Engaging with Clients Serving as the main point of contact for clients, communicating effectively with a wide range of industries (e.g., manufacturers, retailers, and advertisers) and positions (Directors, VPs, and C-suite). Building and maintaining strong client relationships, ensuring client satisfaction and loyalty. Research Project Management Scoping client briefs using second and third level questioning to deeply understand client need. Designing and pitching the most appropriate Mintel Consulting solution for each client challenge. Leading the execution of custom research projects, including coaching the project team and managing timelines and budgets to ensure high-quality deliverables tailored to meet client needs. Managing research projects across multiple industries from kick-off to completion, including: questionnaire design, data analysis, and final reporting. Analyzing complex data to provide insightful implications and actionable recommendations within the context of the client's business objective and competitive environment. Staying updated on industry trends, market dynamics, and competitor landscapes. Displaying the ability to innovate (e.g., developing new products/services with clients, new ways of working in Mintel, developing new research tools). You will be expected to work effectively both independently and collaboratively with a team in a consultative setting, multi-tasking on several projects at once to effectively meet all deadlines. You will be expected to peer mentor Consultants when collaborating. We are looking for someone who exhibits strong analytical capabilities, pays close attention to detail and demonstrates excellent professional writing and communication skills. You should have a high level of proficiency in Excel and PowerPoint with at least 5 years of experience managing primary custom marketing research projects. Who We Are Looking For: While we may have a wish list, we are always open to looking at different profiles for our roles, so please don't hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you. Commercially-Minded: You have a demonstrated talent for abstract thinking, spotting trends and patterns, an instinct for commercial opportunities, and a nuanced understanding of consumer insights are critical. A Storyteller: You are a lateral thinker, an intuitive dot-connector, and have experience weaving compelling narratives through data across a wide range of categories. Data-Driven: You have solid familiarity with most forms of quantitative and qualitative research methodologies and working knowledge of when and how to apply them to a given client challenge. You should have expertise working with complex data sets. Strong data analysis and Excel skills a must. Experience with tools such as Q, SPSS, SAS or other cross-tabulation and statistics tools are strongly preferred. Naturally Curious: You are always drawn to knowing the "why" behind things and great at navigating client conversations, asking second and third level questions to get at the heart of clients' challenges and goals. An Influencer: You have experience with and expertise in primary research methodologies and the energy, intellect, humility and passion that draws people to wanting to learn more from you. A Great Communicator: You are able to visualize strategic thought in evocative and engaging presentations, delivered with confidence and authority and can adapt your communication style to suit each client and internal business partner. A Collaborator: You take pride in the team you are a part of and the work you produce. Cultivating professional relationships with your colleagues is important and you are constantly finding innovative and unique ways to create an exceptional work environment. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets Apply for this job Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your current Salary? What is your desired Salary? What is your notice period? Do you have extensive Quantitative research experience? Select Do you have the right to work full time in the UK? Point of Data Transfer Acknowledge/Confirm When you apply to a job on this site, the personal data contained in your application will be collected by Mintel, which is located at Mintel House, 4 Playhouse Yard, London, UK EC4V 5EX and can be contacted by emailing . Mintel's data protection officer is Peter Dowdall, who can be contacted at Your personal datais required in the event Mintel decides to enter into a contract with youand will be processed for the purposes of managing Mintel's recruitment related activities, which includescreening and filtering applications,setting up and conducting interviews and tests for applicants, evaluating and assessing the results,making offers of employment, monitoring diversity and promoting equality of opportunity, and otherwiseas appropriatein the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Mintel, which are the solicitation, evaluation, selectionand appointmentof applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Mintel to help manage its recruitment and hiring process on Mintel's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield . You can obtain a copy of the standard contractual clauses by contacting us . Your personal data will be retained by Mintel as long as it shall determine it isreasonablynecessary to evaluate your application for employment,including diversity and inclusion within Mintel's organisation. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority
We're , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. WHAT YOU WILL BE GETTING INVOLVED IN: In this role, you will drive the product discovery, development, and execution of the business. This means driving our acquisition, fulfillment, and post-scan experiences of our d2c and b2b brands in the UK. You will work closely with cross-functional teams to break down product requirements, sequence features, and help deliver innovative solutions that meet the needs of our customers and drive business success. While the needs of a scaling startup are subject to rapid change, we expect the following general responsibilities: Discovery: Support our Head of Growth and Managing Director execute market research, analyze customer feedback, and collaborate with stakeholders to identify product opportunities and feature enhancements. Product Strategy Alignment: Align strategic initiatives with the product roadmap. Ensure all leadership and engineers understand how roadmap items align with the strategic focus for the business. Product Development: Work closely with engineering, design, and quality assurance teams to translate opportunities into a detailed specification. Drive the development process, ensuring timely delivery of high-quality features and releases. Go-to-Market: Collaborate with operations, marketing, sales, and customer success teams to develop go-to-market materials for new product launches and feature releases. Define documentation, training, and operational workflows to drive adoption. Customer Focus: Champion the voice of the customer throughout the product lifecycle. Conduct usability testing, user interviews, and data analysis to understand monitor success of product launches and validate the importance of feature requests Performance Tracking: Monitor key performance indicators (KPIs) and metrics to report on the success of product initiatives. Monitor product performance, analyze data, and communicate anomalies to optimize user experience and influence iteration Stakeholder Management: Build strong relationships with internal stakeholders, including senior leadership, operations team members, and finance teams. Communicate product updates, roadmap plans, and strategic priorities effectively to ensure alignment and support. THE TOP 4 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST 6 MONTHS ARE: Drive and ship core new d2c and b2b features to drive new business lines Enable a culture of gathering continuous insights. You'll help the growth and business teams establish a culture of continuously gathering qualitative and quantitative data to inform feature development Establish strong relationships with cross-functional teams to collaborate on seamless execution and product delivery from ideation to launch and sustainment Take over product roadmap, ensuring that features are sequenced against business objectives, and clear requirements are handed off to engineers WHAT YOU MIGHT BRING TO THE TABLE: 2-4 years of experience in product management or UX roles, preferably in marketplace and/or health tech, or tele-health products Proven track record of successfully launching and managing high visibility projects from conception to maturity. You've launched products customers love and are comfortable aligning lean teams to achieve well-defined business goals Strong understanding of product management methodologies, agile development practices, UX/UI design principles, and data-driven decision-making Strong collaboration skills and ability to communicate effectively with technical and non-technical stakeholders Ability to think strategically and execute tactically in a fast-paced, dynamic environment Passion for technology and innovation, with a customer-centric mindset Willingness to come to the London HQ office 3 times a week for close collaboration, team meetings, and events HOW WE WILL INTERVIEW YOU: We try to keep our interview process short to respect everyone's time. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect: Introductory call/interview with Devin, our Senior Talent Partner. The call is usually via telephone and will last around 30 minutes. Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with Humale, VP of Product. This more structured interview will deep-dive into the role and technical needs. All of our roles will have a small assessment stage. This might be in person, a take-home assessment or further video calls. Length varies, however, we are mindful that you will have your own work to do and, therefore, try to keep it as simple as possible. Meet the leadership team, hiring manager, and/or other team members. Again, the meeting length varies depending on the number of people and whether it is in person or via video call. Offer! BENEFITS: £50k - £65k salary Statutory pension Healthcare plan All the equipment needed for you to do your role effectively Flexible working Remote or hybrid working options Personal Development budgets 28 days annual leave plus bank holidays Wellness budget to spend via a partner platform Access to talking therapy Inclusive policies designed by our team, for our team Diversity at is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
Jul 05, 2025
Full time
We're , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. WHAT YOU WILL BE GETTING INVOLVED IN: In this role, you will drive the product discovery, development, and execution of the business. This means driving our acquisition, fulfillment, and post-scan experiences of our d2c and b2b brands in the UK. You will work closely with cross-functional teams to break down product requirements, sequence features, and help deliver innovative solutions that meet the needs of our customers and drive business success. While the needs of a scaling startup are subject to rapid change, we expect the following general responsibilities: Discovery: Support our Head of Growth and Managing Director execute market research, analyze customer feedback, and collaborate with stakeholders to identify product opportunities and feature enhancements. Product Strategy Alignment: Align strategic initiatives with the product roadmap. Ensure all leadership and engineers understand how roadmap items align with the strategic focus for the business. Product Development: Work closely with engineering, design, and quality assurance teams to translate opportunities into a detailed specification. Drive the development process, ensuring timely delivery of high-quality features and releases. Go-to-Market: Collaborate with operations, marketing, sales, and customer success teams to develop go-to-market materials for new product launches and feature releases. Define documentation, training, and operational workflows to drive adoption. Customer Focus: Champion the voice of the customer throughout the product lifecycle. Conduct usability testing, user interviews, and data analysis to understand monitor success of product launches and validate the importance of feature requests Performance Tracking: Monitor key performance indicators (KPIs) and metrics to report on the success of product initiatives. Monitor product performance, analyze data, and communicate anomalies to optimize user experience and influence iteration Stakeholder Management: Build strong relationships with internal stakeholders, including senior leadership, operations team members, and finance teams. Communicate product updates, roadmap plans, and strategic priorities effectively to ensure alignment and support. THE TOP 4 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST 6 MONTHS ARE: Drive and ship core new d2c and b2b features to drive new business lines Enable a culture of gathering continuous insights. You'll help the growth and business teams establish a culture of continuously gathering qualitative and quantitative data to inform feature development Establish strong relationships with cross-functional teams to collaborate on seamless execution and product delivery from ideation to launch and sustainment Take over product roadmap, ensuring that features are sequenced against business objectives, and clear requirements are handed off to engineers WHAT YOU MIGHT BRING TO THE TABLE: 2-4 years of experience in product management or UX roles, preferably in marketplace and/or health tech, or tele-health products Proven track record of successfully launching and managing high visibility projects from conception to maturity. You've launched products customers love and are comfortable aligning lean teams to achieve well-defined business goals Strong understanding of product management methodologies, agile development practices, UX/UI design principles, and data-driven decision-making Strong collaboration skills and ability to communicate effectively with technical and non-technical stakeholders Ability to think strategically and execute tactically in a fast-paced, dynamic environment Passion for technology and innovation, with a customer-centric mindset Willingness to come to the London HQ office 3 times a week for close collaboration, team meetings, and events HOW WE WILL INTERVIEW YOU: We try to keep our interview process short to respect everyone's time. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect: Introductory call/interview with Devin, our Senior Talent Partner. The call is usually via telephone and will last around 30 minutes. Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with Humale, VP of Product. This more structured interview will deep-dive into the role and technical needs. All of our roles will have a small assessment stage. This might be in person, a take-home assessment or further video calls. Length varies, however, we are mindful that you will have your own work to do and, therefore, try to keep it as simple as possible. Meet the leadership team, hiring manager, and/or other team members. Again, the meeting length varies depending on the number of people and whether it is in person or via video call. Offer! BENEFITS: £50k - £65k salary Statutory pension Healthcare plan All the equipment needed for you to do your role effectively Flexible working Remote or hybrid working options Personal Development budgets 28 days annual leave plus bank holidays Wellness budget to spend via a partner platform Access to talking therapy Inclusive policies designed by our team, for our team Diversity at is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Role Introduction At OneAdvanced , we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our high-value Platinum and Gold-tier accounts , ensuring tailored support and measurable outcomes. Commercial & Strategic Enablement Collaborate closely with Sales, Marketing, Revenue Operations, and Finance to accelerate Net Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights to unlock growth opportunities. Cross-Functional Leadership Develop and maintain a best-in-class operating model in partnership with other Commercial Unit VPs, ensuring consistent governance and process across all customer-facing functions. Serve as the liaison between frontline customer operations and strategic leadership, aligning execution to business goals and translating data into actionable strategy. Drive a culture of accountability, continuous improvement, and innovation within the Customer Operations function and beyond. What You Will Have You are a proven leader in customer operations with a deep understanding of the commercial drivers behind SaaS growth. You bring both strategic vision and operational rigour - and know how to mobilise cross-functional teams to deliver impact. Required Skills & Experience A customer-obsessed, growth-oriented mindset, with experience driving high performance in post-sales operations or customer success at scale. Strong commercial acumen with a track record of improving key SaaS metrics (NRR, EBITDA, ARR realisation) through operational change. Experience in navigating complex matrix environments, influencing senior stakeholders, and aligning disparate teams to a common goal. Analytical strength and data fluency - able to extract insights, diagnose root causes, and structure data-informed decision making. Exceptional communication skills, with the ability to inspire, influence, and drive change from boardroom to front line. A continuous improvement ethos, combined with the resilience, agility, and ownership needed to thrive in a fast-moving environment. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are .
Jul 05, 2025
Full time
Role Introduction At OneAdvanced , we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our high-value Platinum and Gold-tier accounts , ensuring tailored support and measurable outcomes. Commercial & Strategic Enablement Collaborate closely with Sales, Marketing, Revenue Operations, and Finance to accelerate Net Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights to unlock growth opportunities. Cross-Functional Leadership Develop and maintain a best-in-class operating model in partnership with other Commercial Unit VPs, ensuring consistent governance and process across all customer-facing functions. Serve as the liaison between frontline customer operations and strategic leadership, aligning execution to business goals and translating data into actionable strategy. Drive a culture of accountability, continuous improvement, and innovation within the Customer Operations function and beyond. What You Will Have You are a proven leader in customer operations with a deep understanding of the commercial drivers behind SaaS growth. You bring both strategic vision and operational rigour - and know how to mobilise cross-functional teams to deliver impact. Required Skills & Experience A customer-obsessed, growth-oriented mindset, with experience driving high performance in post-sales operations or customer success at scale. Strong commercial acumen with a track record of improving key SaaS metrics (NRR, EBITDA, ARR realisation) through operational change. Experience in navigating complex matrix environments, influencing senior stakeholders, and aligning disparate teams to a common goal. Analytical strength and data fluency - able to extract insights, diagnose root causes, and structure data-informed decision making. Exceptional communication skills, with the ability to inspire, influence, and drive change from boardroom to front line. A continuous improvement ethos, combined with the resilience, agility, and ownership needed to thrive in a fast-moving environment. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are .
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we've digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed. This is a London based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals Here's What We're Looking For: 4+ years years of experience in technical support engineering Experience working with linux and bash command line Ability to utilise tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers Able to translate highly complex issues to various levels of understanding based on the customer's technical level Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions Fluent in English, as it is the company's working language Experience in FinTech or the payment industry will be appreciated Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering Rails console experience is a major plus Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey. Technologies we use and will interview based on: Bash shell and standard Linux command line SQL Looker Tableau Ruby (light usage) What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
Jul 05, 2025
Full time
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we've digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed. This is a London based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals Here's What We're Looking For: 4+ years years of experience in technical support engineering Experience working with linux and bash command line Ability to utilise tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers Able to translate highly complex issues to various levels of understanding based on the customer's technical level Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions Fluent in English, as it is the company's working language Experience in FinTech or the payment industry will be appreciated Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering Rails console experience is a major plus Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey. Technologies we use and will interview based on: Bash shell and standard Linux command line SQL Looker Tableau Ruby (light usage) What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
An Introduction to Primer We're the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up. Join us in shaping the future of payments and commerce. Which team will you be joining? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from end to end. With a consultative approach, you will lead the sales cycle with founders, CEOs, CTOs, CFOs, and VP / Director level functional leads. You will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide variety of verticals to gain an in-depth understanding of their business. What will you be doing? Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer's platform. Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. Provide consultative selling to identify customer challenges and present innovative solutions. Accurately forecast sales performance and maintain detailed records using CRM systems. What we'd love to see: Driven to consistently exceed goals and expectations. A go-getter, with a bias towards action and the ability to produce results in fast-paced, highly ambiguous situations. Proactive, improving existing processes and developing best practices. A strategic negotiator, with a passion for closing deals. A life-long learner. Curious about prospects, their needs, and how Primer can help. Energetic and bring a positive attitude to everything you do. You may not like it here if: You enjoy working in an office-setting, we are remote-first and always will be! You are not comfortable with shifting context and navigating ambiguity. Don't enjoy the hunting side of the role! We'll empower you to build a solid pipeline with a great stack of resources. Our interview process 30 minute call with a Talent Partner. 45 minute interview with our Hiring Manager. Challenge Stage - Contextualised to Primer! 60 minute values alignment interview. What's life like at Primer? We've been recognised as a top global employer, in FinTech for 'flexibility'! We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone. Our benefits We are fully remote and globally distributed; and have been since day one. Competitive share options. Uncapped holiday, with 25 days minimum to be taken. Co-working space access. Workations & Company Retreat. The best equipment for your role. £500 towards your home office setup. Generous learning budget. Private Medical Insurance. A broad set of additional perks and benefits (depending on location). Don't meet every single requirement? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Jul 05, 2025
Full time
An Introduction to Primer We're the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up. Join us in shaping the future of payments and commerce. Which team will you be joining? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from end to end. With a consultative approach, you will lead the sales cycle with founders, CEOs, CTOs, CFOs, and VP / Director level functional leads. You will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide variety of verticals to gain an in-depth understanding of their business. What will you be doing? Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer's platform. Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. Provide consultative selling to identify customer challenges and present innovative solutions. Accurately forecast sales performance and maintain detailed records using CRM systems. What we'd love to see: Driven to consistently exceed goals and expectations. A go-getter, with a bias towards action and the ability to produce results in fast-paced, highly ambiguous situations. Proactive, improving existing processes and developing best practices. A strategic negotiator, with a passion for closing deals. A life-long learner. Curious about prospects, their needs, and how Primer can help. Energetic and bring a positive attitude to everything you do. You may not like it here if: You enjoy working in an office-setting, we are remote-first and always will be! You are not comfortable with shifting context and navigating ambiguity. Don't enjoy the hunting side of the role! We'll empower you to build a solid pipeline with a great stack of resources. Our interview process 30 minute call with a Talent Partner. 45 minute interview with our Hiring Manager. Challenge Stage - Contextualised to Primer! 60 minute values alignment interview. What's life like at Primer? We've been recognised as a top global employer, in FinTech for 'flexibility'! We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone. Our benefits We are fully remote and globally distributed; and have been since day one. Competitive share options. Uncapped holiday, with 25 days minimum to be taken. Co-working space access. Workations & Company Retreat. The best equipment for your role. £500 towards your home office setup. Generous learning budget. Private Medical Insurance. A broad set of additional perks and benefits (depending on location). Don't meet every single requirement? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We are passionate about our business and our culture, and are seeking individuals with that same drive. Responsibilities: Develop and maintain strong relationships with all stakeholders to achieve high levels of trust, respect and professionalism. Advise and coach managers on how the people agenda will be implemented to achieve high levels of success. Drive a culture of high performance where talent is recognised and stretched. Challenge team cultures and behaviours to ensure that they are consistent with the Firm's culture at all times. Be proactive in terms of understanding, data and insight (externally and internally) to role model the highest levels of HR skill and professionalism. Support all managers (and employees) on HR policies and practices that ensure fairness and expediency ensuring that those policies and practices are up to date and best practice. Support managers in the effective staffing of their teams in conjunction with the lateral recruiter, ensuring inclusivity in how the firm recruits, how to develop and who to promote. Develop an external network to be up to date in terms of practice within the sector. Collaborate with HR colleagues to support a global one team approach and challenge where appropriate to deliver the people agenda. Resolve complex employee relations issues and address grievances. We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.
Jul 05, 2025
Full time
We are passionate about our business and our culture, and are seeking individuals with that same drive. Responsibilities: Develop and maintain strong relationships with all stakeholders to achieve high levels of trust, respect and professionalism. Advise and coach managers on how the people agenda will be implemented to achieve high levels of success. Drive a culture of high performance where talent is recognised and stretched. Challenge team cultures and behaviours to ensure that they are consistent with the Firm's culture at all times. Be proactive in terms of understanding, data and insight (externally and internally) to role model the highest levels of HR skill and professionalism. Support all managers (and employees) on HR policies and practices that ensure fairness and expediency ensuring that those policies and practices are up to date and best practice. Support managers in the effective staffing of their teams in conjunction with the lateral recruiter, ensuring inclusivity in how the firm recruits, how to develop and who to promote. Develop an external network to be up to date in terms of practice within the sector. Collaborate with HR colleagues to support a global one team approach and challenge where appropriate to deliver the people agenda. Resolve complex employee relations issues and address grievances. We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.
Southern Veterinary Partners (SVP) is seeking a highly analytical individual with a drive for continuous improvement and creative problem solving. This individual needs an entrepreneurial spirit, an eagerness to design and lead cross-departmental initiatives, and the professionalism and confidence to present to Senior Leadership Team members. This role will be focused on designing and enhancing data-driven decision making for SVP's Recruiting and people analytics-related teams. This person's work will ensure that SVP continues the streak of back-to-back Best Place to Work in Birmingham (Birmingham Business Journal) and keep us on track as one of the Fastest Growing Companies in America (Inc). Successful candidates in similar roles are highly driven and produce excellent work, but have often felt stuck or bored in a company that is not putting them in front of the right people and/or not giving them opportunities to solve the most important problems. If you're hungry for more and are looking to be utilized to your fullest potential, this is the role for you. Responsibilities Develop workflows, automations, and forecasts of SVP's hiring pipeline, and drive strategy around the best opportunities for Recruiting investments Build predictive analytics around veterinarian retention, attrition, growth, and development Create and lead cross-functional working teams to ensure SVP's data infrastructure remains on the leading edge of the veterinary industry Establish yourself as the analytical liaison with the Recruiting and HR teams to guide projects, build solutions, and routinely present findings to Senior Leaders Leverage analytical platforms including Power BI, DAX Studio, R, SVP's Research Database, etc., to manage, review, and uncover valuable insights Implement and optimize technical solutions to track and extract all possible data needs Requirements Bachelor's Degree in Data Analytics, Business, Economics, Statistics, or Information Science (Graduate Degree Preferred) 3+ years of similar work experience, preferably in tech, healthcare, or retail Self-starter with strong analytical skills including the ability to interpret data, question the results, generate insights and construct solutions Excellent project management and organizational skills with strong attention to detail Ability to perform under pressure and supply consistent results Outstanding, documented skills in Excel; proficiency in VBA, SQL, R, or other coding platform preferred SVP is an exciting, rapidly growing company dedicated to improving lives through personalized care. This serves as the foundation for every decision that we make from striving for exceptional client service to having the best people, processes, knowledge and tools that allow us to be better today than we were yesterday. As part of the SVP team, you will play an integral role in shaping the future of our organization. Work with an organization recognized as in Healthcare by Newsweek's Most Loved Workplaces in 2024. Online discount platform Collaborative team of people who live out our WAG values (work together, amaze, grow) Competitive salary Health, dental + vision insurance 401K with a company match Life insurance, short-term disability, and telemedicine Upward mobility and growth opportunities Generous paid time off and company-wide holidays Discounted veterinary care for your four-legged family members
Jul 05, 2025
Full time
Southern Veterinary Partners (SVP) is seeking a highly analytical individual with a drive for continuous improvement and creative problem solving. This individual needs an entrepreneurial spirit, an eagerness to design and lead cross-departmental initiatives, and the professionalism and confidence to present to Senior Leadership Team members. This role will be focused on designing and enhancing data-driven decision making for SVP's Recruiting and people analytics-related teams. This person's work will ensure that SVP continues the streak of back-to-back Best Place to Work in Birmingham (Birmingham Business Journal) and keep us on track as one of the Fastest Growing Companies in America (Inc). Successful candidates in similar roles are highly driven and produce excellent work, but have often felt stuck or bored in a company that is not putting them in front of the right people and/or not giving them opportunities to solve the most important problems. If you're hungry for more and are looking to be utilized to your fullest potential, this is the role for you. Responsibilities Develop workflows, automations, and forecasts of SVP's hiring pipeline, and drive strategy around the best opportunities for Recruiting investments Build predictive analytics around veterinarian retention, attrition, growth, and development Create and lead cross-functional working teams to ensure SVP's data infrastructure remains on the leading edge of the veterinary industry Establish yourself as the analytical liaison with the Recruiting and HR teams to guide projects, build solutions, and routinely present findings to Senior Leaders Leverage analytical platforms including Power BI, DAX Studio, R, SVP's Research Database, etc., to manage, review, and uncover valuable insights Implement and optimize technical solutions to track and extract all possible data needs Requirements Bachelor's Degree in Data Analytics, Business, Economics, Statistics, or Information Science (Graduate Degree Preferred) 3+ years of similar work experience, preferably in tech, healthcare, or retail Self-starter with strong analytical skills including the ability to interpret data, question the results, generate insights and construct solutions Excellent project management and organizational skills with strong attention to detail Ability to perform under pressure and supply consistent results Outstanding, documented skills in Excel; proficiency in VBA, SQL, R, or other coding platform preferred SVP is an exciting, rapidly growing company dedicated to improving lives through personalized care. This serves as the foundation for every decision that we make from striving for exceptional client service to having the best people, processes, knowledge and tools that allow us to be better today than we were yesterday. As part of the SVP team, you will play an integral role in shaping the future of our organization. Work with an organization recognized as in Healthcare by Newsweek's Most Loved Workplaces in 2024. Online discount platform Collaborative team of people who live out our WAG values (work together, amaze, grow) Competitive salary Health, dental + vision insurance 401K with a company match Life insurance, short-term disability, and telemedicine Upward mobility and growth opportunities Generous paid time off and company-wide holidays Discounted veterinary care for your four-legged family members
We are looking for brilliant engineers to join our team at Magentic. We're pushing the boundaries of AI with next-generation agentic systems that can manage entire workflows. We're focusing on a three trillion dollar market of supply chains and procurement. Our mission is to make global manufacturing supply chains robust to an ever-changing world, and to harness the potential of generative AI through thoughtful deployment, maximising benefits while prioritising ethical use and safety. About the Role As an Applied AI engineer, you'll be working on the most cutting-edge component of our product. Here, you'll be working alongside the CTO to develop the very best that agentic AI can achieve. You'll be regularly pushing the envelope with new models, new frameworks, and new paradigms. You will ship production-grade AI solutions to Fortune 500 procurement and supply chain teams, and you will completely transform the way these teams work. Tasks What You Will Do: Build and deploy agentic LLM workflows that automate supplier discovery, risk monitoring, cost analysis, and more. Lead end-to-end projects : architecture, modelling, coding, DevOps, rollout, and customer training. Develop new agentic frameworks to handle safe and robust multi-agent collaboration Develop LLM benchmarking across domains of performance, safety and behavioural monitoring. Build tooling to connect LLMs to APIs & middleware, connecting our AI services to customer systems (SAP, Oracle, Coupa, custom APIs). Collaborate directly with executives & operators to refine requirements, demo prototypes, and align on value. Requirements You May Be a Good Fit if You: Have 2 + years of professional software engineering (we'll consider much more senior applicants for a VP Engineering track). Are a strong coder in Python. Have deployed generative-AI or ML systems to production and understand evaluation, guard-railing, and monitoring. Have a deep understanding of the core technology behind language models. Having previously conducted and published research on large language models is an an advantage here A Master's or PhD degree in machine learning is advantageous but not required Can communicate fluently with both technical and non-technical stakeholders and enjoy white-boarding with customers. Are capable of architecting and building complex systems from scratch Are comfortable in fast-paced, dynamic environments Benefits Compensation and Benefits At Magentic, we recognise and reward the talent that drives our success. We offer: Competitive Salaries : We provide salary packages that reflect your expertise and experience Competitive Equity : play a real part in Magentic's upside. Visa sponsorship available; we prioritise UK-based candidates but welcome global talent. Hybrid London HQ (3-4 days in the office) with remote flexibility. Annual team retreat -a fully-funded off-site to recharge, bond, and build. About Magentic At Magentic, we are committed to developing artificial intelligence that benefits humanity. We push the limits of AI's capabilities and are dedicated to its responsible and safe deployment. Recognising the profound impact of AI, we ensure that its development is centred around human needs and safety, incorporating a wide array of perspectives to fulfil our mission. We bring expertise from OpenAI, NASA, and McKinsey, and we're backed by the best venture funds in the world. We can't wait to have you on board. Magentic Equal Opportunities Statement Magentic is committed to creating a diverse and inclusive workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender reassignment, marital or civil partnership status, age, disability, pregnancy or maternity, or any other basis as protected by the Equality Act 2010. We actively encourage applications from candidates of all backgrounds and cultures and believe a diverse workforce enhances our ability to deliver innovative solutions. We also ensure that our employment decisions are based solely on individual qualifications, merit, and business needs. Magentic Accommodations for Applicants with Disabilities Magentic is dedicated to providing reasonable accommodations to job applicants with disabilities. If you require any adjustments during the recruitment process, please indicate this in your application or contact us directly.
Jul 05, 2025
Full time
We are looking for brilliant engineers to join our team at Magentic. We're pushing the boundaries of AI with next-generation agentic systems that can manage entire workflows. We're focusing on a three trillion dollar market of supply chains and procurement. Our mission is to make global manufacturing supply chains robust to an ever-changing world, and to harness the potential of generative AI through thoughtful deployment, maximising benefits while prioritising ethical use and safety. About the Role As an Applied AI engineer, you'll be working on the most cutting-edge component of our product. Here, you'll be working alongside the CTO to develop the very best that agentic AI can achieve. You'll be regularly pushing the envelope with new models, new frameworks, and new paradigms. You will ship production-grade AI solutions to Fortune 500 procurement and supply chain teams, and you will completely transform the way these teams work. Tasks What You Will Do: Build and deploy agentic LLM workflows that automate supplier discovery, risk monitoring, cost analysis, and more. Lead end-to-end projects : architecture, modelling, coding, DevOps, rollout, and customer training. Develop new agentic frameworks to handle safe and robust multi-agent collaboration Develop LLM benchmarking across domains of performance, safety and behavioural monitoring. Build tooling to connect LLMs to APIs & middleware, connecting our AI services to customer systems (SAP, Oracle, Coupa, custom APIs). Collaborate directly with executives & operators to refine requirements, demo prototypes, and align on value. Requirements You May Be a Good Fit if You: Have 2 + years of professional software engineering (we'll consider much more senior applicants for a VP Engineering track). Are a strong coder in Python. Have deployed generative-AI or ML systems to production and understand evaluation, guard-railing, and monitoring. Have a deep understanding of the core technology behind language models. Having previously conducted and published research on large language models is an an advantage here A Master's or PhD degree in machine learning is advantageous but not required Can communicate fluently with both technical and non-technical stakeholders and enjoy white-boarding with customers. Are capable of architecting and building complex systems from scratch Are comfortable in fast-paced, dynamic environments Benefits Compensation and Benefits At Magentic, we recognise and reward the talent that drives our success. We offer: Competitive Salaries : We provide salary packages that reflect your expertise and experience Competitive Equity : play a real part in Magentic's upside. Visa sponsorship available; we prioritise UK-based candidates but welcome global talent. Hybrid London HQ (3-4 days in the office) with remote flexibility. Annual team retreat -a fully-funded off-site to recharge, bond, and build. About Magentic At Magentic, we are committed to developing artificial intelligence that benefits humanity. We push the limits of AI's capabilities and are dedicated to its responsible and safe deployment. Recognising the profound impact of AI, we ensure that its development is centred around human needs and safety, incorporating a wide array of perspectives to fulfil our mission. We bring expertise from OpenAI, NASA, and McKinsey, and we're backed by the best venture funds in the world. We can't wait to have you on board. Magentic Equal Opportunities Statement Magentic is committed to creating a diverse and inclusive workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender reassignment, marital or civil partnership status, age, disability, pregnancy or maternity, or any other basis as protected by the Equality Act 2010. We actively encourage applications from candidates of all backgrounds and cultures and believe a diverse workforce enhances our ability to deliver innovative solutions. We also ensure that our employment decisions are based solely on individual qualifications, merit, and business needs. Magentic Accommodations for Applicants with Disabilities Magentic is dedicated to providing reasonable accommodations to job applicants with disabilities. If you require any adjustments during the recruitment process, please indicate this in your application or contact us directly.
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted 6 Days Ago job requisition id R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is a dynamic and innovative organisation and as an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and problem solve. About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. The Role Are you ready to join a dynamic and innovative organisation that is leading the charge in transforming the way we work? We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Skills Consulting - you are highly skilled in providing expert advice and solutions for the projects you are responsible for, engaging with senior stakeholders to understand their needs and deliver impactful strategies that drive business success. Organisational Design & Development - you have an ability to support the design and deliver target operating model and OD interventions that support the business strategy, with a proven ability to shape and deliver an organisational change implementation plan working collaboratively with centre of expertise. Critical Thinking - you are skilled at analysing complex HR challenges, developing innovative solutions, and making informed decisions that enhance organisational effectiveness and align with business goals. Innovation - you are a creative thinker with a passion for exploring new ideas and methodologies to enhance digital learning experiences and drive continuous improvement. Project Management - you are proficient in scoping, planning, executing, and overseeing complex projects, ensuring they are completed on time, within scope, and aligned with strategic objectives while effectively managing resources, stakeholders and timelines. Agility - you show flexibility and adaptability to navigate complex challenges and changing priorities in a fast-paced and dynamic environment. Data Driven - you have strong analytical skills, with the ability to collect, analyse, and interpret data to inform decision-making and measure effectiveness. Commerciality - you approach your work with a commercial mindset, making informed recommendations based on data. Your focus is always on the end user, while ensuring that your recommendation align with the overall business strategy. Continuous Improvement - you have a strong commitment to continuous improvement, constantly seeking out new opportunities to enhance the colleague and end user experience. You actively solicit user feedback, staying attuned to their evolving needs and preferences, and leverage industry best practices to inform your approach. Communication - you possess exceptional communication and presentation skills, with the ability to effectively convey complex ideas and concepts to a diverse range of stakeholders. Your communication style is clear, concise, and persuasive, enabling you to build strong connections and engage with your audience. People Processes and Practices - you have knowledge of HR processes and best practices, including performance management, talent management, and employee engagement Person Specification Qualifications & Experience Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments 4 . click apply for full job details
Jul 05, 2025
Full time
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted 6 Days Ago job requisition id R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is a dynamic and innovative organisation and as an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and problem solve. About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. The Role Are you ready to join a dynamic and innovative organisation that is leading the charge in transforming the way we work? We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Skills Consulting - you are highly skilled in providing expert advice and solutions for the projects you are responsible for, engaging with senior stakeholders to understand their needs and deliver impactful strategies that drive business success. Organisational Design & Development - you have an ability to support the design and deliver target operating model and OD interventions that support the business strategy, with a proven ability to shape and deliver an organisational change implementation plan working collaboratively with centre of expertise. Critical Thinking - you are skilled at analysing complex HR challenges, developing innovative solutions, and making informed decisions that enhance organisational effectiveness and align with business goals. Innovation - you are a creative thinker with a passion for exploring new ideas and methodologies to enhance digital learning experiences and drive continuous improvement. Project Management - you are proficient in scoping, planning, executing, and overseeing complex projects, ensuring they are completed on time, within scope, and aligned with strategic objectives while effectively managing resources, stakeholders and timelines. Agility - you show flexibility and adaptability to navigate complex challenges and changing priorities in a fast-paced and dynamic environment. Data Driven - you have strong analytical skills, with the ability to collect, analyse, and interpret data to inform decision-making and measure effectiveness. Commerciality - you approach your work with a commercial mindset, making informed recommendations based on data. Your focus is always on the end user, while ensuring that your recommendation align with the overall business strategy. Continuous Improvement - you have a strong commitment to continuous improvement, constantly seeking out new opportunities to enhance the colleague and end user experience. You actively solicit user feedback, staying attuned to their evolving needs and preferences, and leverage industry best practices to inform your approach. Communication - you possess exceptional communication and presentation skills, with the ability to effectively convey complex ideas and concepts to a diverse range of stakeholders. Your communication style is clear, concise, and persuasive, enabling you to build strong connections and engage with your audience. People Processes and Practices - you have knowledge of HR processes and best practices, including performance management, talent management, and employee engagement Person Specification Qualifications & Experience Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments 4 . click apply for full job details
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we've digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed. This is a London based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow impact to customers. Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator between customers and development when the situation arises. Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals. Here's What We're Looking For: 4+ years of experience in technical support engineering. Experience working with Linux and bash command line. Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers. Able to translate highly complex issues to various levels of understanding based on the customer's technical level. Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions. Fluent in English, as it is the company's working language. Experience in FinTech or the payment industry will be appreciated. Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering. Rails console experience is a major plus. Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey. Technologies we use and will interview based on: Bash shell and standard Linux command line. SQL. Looker. Tableau. Ruby (light usage). What We Offer: Competitive compensation, including Restricted Stock Units. Employee Stock Purchase Plan (ESPP). Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams). Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out on social media. Dynamic & Global Team (we have been collaborating virtually for years!). Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates. Be a meaningful part in our success - every FlyMate makes an impact. Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!). Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
Jul 05, 2025
Full time
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we've digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed. This is a London based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow impact to customers. Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator between customers and development when the situation arises. Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals. Here's What We're Looking For: 4+ years of experience in technical support engineering. Experience working with Linux and bash command line. Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers. Able to translate highly complex issues to various levels of understanding based on the customer's technical level. Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions. Fluent in English, as it is the company's working language. Experience in FinTech or the payment industry will be appreciated. Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering. Rails console experience is a major plus. Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey. Technologies we use and will interview based on: Bash shell and standard Linux command line. SQL. Looker. Tableau. Ruby (light usage). What We Offer: Competitive compensation, including Restricted Stock Units. Employee Stock Purchase Plan (ESPP). Flying Start- Our immersive Global Induction Program (Meet our Execs & Global Teams). Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out on social media. Dynamic & Global Team (we have been collaborating virtually for years!). Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates. Be a meaningful part in our success - every FlyMate makes an impact. Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!). Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Candidates must have excellent communication skills and be able to lead projects from design through to implementation and take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues. Project Engineering, including but not limited to Low Level Design activity, implementation services and consultancy services. Provide expert level support to all clients and act as an internal point of escalation for all support related incidents where required. Troubleshooting and diagnosis of all network and security related incidents Mentoring other members of the team Participating in the on-call rota Here are the key skills and experience relevant to this role: Extensive experience in a similar role or field based / consulting role CCNP, Routing, Switching & Security with Data Centre experience in Nexus Strong understanding of network security principles and associated technologies Experience of troubleshooting complex enterprise networks and associated technologies Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role Experience of administering and troubleshooting the following technologies and platforms is essential. Cisco ISR and ASR Routers (2900/4000/1000ASR) Cisco Hyperflex and UCSx Cisco ASA Firewalls Cisco Switching (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS Cisco Data Centre Switching (Nexus 5K/7K/9K) and associated technology such as VPC and VDC IPSec VPN Configuration and Administration Cisco FirePOWER IPS Cisco FirePOWER Threat Defence Cisco SD-WAN o Cisco DNAC and Prime Cisco Wireless - WLC's (C9800 series) Palo Alto Networks Firewalls Azure and AWS cloud environments You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police Experience of administering and troubleshooting the following is desirable. Cisco Meraki Wireless, Security and Switching technologies. Cisco Identity Services Engine (ISE) Cisco ACI - Application Centric Infrastructure HP and Aruba Platforms Cisco DevNet API, SDK At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Jul 05, 2025
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Candidates must have excellent communication skills and be able to lead projects from design through to implementation and take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues. Project Engineering, including but not limited to Low Level Design activity, implementation services and consultancy services. Provide expert level support to all clients and act as an internal point of escalation for all support related incidents where required. Troubleshooting and diagnosis of all network and security related incidents Mentoring other members of the team Participating in the on-call rota Here are the key skills and experience relevant to this role: Extensive experience in a similar role or field based / consulting role CCNP, Routing, Switching & Security with Data Centre experience in Nexus Strong understanding of network security principles and associated technologies Experience of troubleshooting complex enterprise networks and associated technologies Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role Experience of administering and troubleshooting the following technologies and platforms is essential. Cisco ISR and ASR Routers (2900/4000/1000ASR) Cisco Hyperflex and UCSx Cisco ASA Firewalls Cisco Switching (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS Cisco Data Centre Switching (Nexus 5K/7K/9K) and associated technology such as VPC and VDC IPSec VPN Configuration and Administration Cisco FirePOWER IPS Cisco FirePOWER Threat Defence Cisco SD-WAN o Cisco DNAC and Prime Cisco Wireless - WLC's (C9800 series) Palo Alto Networks Firewalls Azure and AWS cloud environments You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police Experience of administering and troubleshooting the following is desirable. Cisco Meraki Wireless, Security and Switching technologies. Cisco Identity Services Engine (ISE) Cisco ACI - Application Centric Infrastructure HP and Aruba Platforms Cisco DevNet API, SDK At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Candidates must have excellent communication skills and be able to lead projects from design through to implementation and take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues. Project Engineering, including but not limited to Low Level Design activity, implementation services and consultancy services. Provide expert level support to all clients and act as an internal point of escalation for all support related incidents where required. Troubleshooting and diagnosis of all network and security related incidents Mentoring other members of the team Participating in the on-call rota Here are the key skills and experience relevant to this role: Extensive experience in a similar role or field based / consulting role CCNP, Routing, Switching & Security with Data Centre experience in Nexus Strong understanding of network security principles and associated technologies Experience of troubleshooting complex enterprise networks and associated technologies Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role Experience of administering and troubleshooting the following technologies and platforms is essential. Cisco ISR and ASR Routers (2900/4000/1000ASR) Cisco Hyperflex and UCSx Cisco ASA Firewalls Cisco Switching (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS Cisco Data Centre Switching (Nexus 5K/7K/9K) and associated technology such as VPC and VDC IPSec VPN Configuration and Administration Cisco FirePOWER IPS Cisco FirePOWER Threat Defence Cisco SD-WAN o Cisco DNAC and Prime Cisco Wireless - WLC's (C9800 series) Palo Alto Networks Firewalls Azure and AWS cloud environments You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police Experience of administering and troubleshooting the following is desirable. Cisco Meraki Wireless, Security and Switching technologies. Cisco Identity Services Engine (ISE) Cisco ACI - Application Centric Infrastructure HP and Aruba Platforms Cisco DevNet API, SDK At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Jul 05, 2025
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Candidates must have excellent communication skills and be able to lead projects from design through to implementation and take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues. Project Engineering, including but not limited to Low Level Design activity, implementation services and consultancy services. Provide expert level support to all clients and act as an internal point of escalation for all support related incidents where required. Troubleshooting and diagnosis of all network and security related incidents Mentoring other members of the team Participating in the on-call rota Here are the key skills and experience relevant to this role: Extensive experience in a similar role or field based / consulting role CCNP, Routing, Switching & Security with Data Centre experience in Nexus Strong understanding of network security principles and associated technologies Experience of troubleshooting complex enterprise networks and associated technologies Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role Experience of administering and troubleshooting the following technologies and platforms is essential. Cisco ISR and ASR Routers (2900/4000/1000ASR) Cisco Hyperflex and UCSx Cisco ASA Firewalls Cisco Switching (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS Cisco Data Centre Switching (Nexus 5K/7K/9K) and associated technology such as VPC and VDC IPSec VPN Configuration and Administration Cisco FirePOWER IPS Cisco FirePOWER Threat Defence Cisco SD-WAN o Cisco DNAC and Prime Cisco Wireless - WLC's (C9800 series) Palo Alto Networks Firewalls Azure and AWS cloud environments You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police Experience of administering and troubleshooting the following is desirable. Cisco Meraki Wireless, Security and Switching technologies. Cisco Identity Services Engine (ISE) Cisco ACI - Application Centric Infrastructure HP and Aruba Platforms Cisco DevNet API, SDK At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
As the Agile Delivery Lead you play a central role in making the 7IM Platform product a success and as such you will work closely with all disciplines. You are responsible for facilitating the delivery and the continuous improvement of multiple Squads, including evolving Squad ways of working and agile mindset both directly and through leading the Agile Delivery Managers to do the same. You will have a data led approach to measuring improvements and will have the ability to positively challenge those around you to drive better results. This role would suit someone with a delivery mindset who is able to coach and facilitate on both an individual and group level to make marked improvements in ways of working and drive mindset shifts. This role will report to the Transformation Director. About You Responsibilities Own the Agile process at 7IM, working in a collaborative manner with both the leadership team and Squads to consistently improve ways of working through running experiments and sharing best practice. Own, directly and through the Agile Delivery Managers, in sprint delivery and associated ways of working leading to timely and accurate delivery of sprint goals culminating in the successful delivery of client and business outcomes. Manage the impediment process, working with the rest of the leadership team to remove blockers and impediments for Squads to improve delivery. Partner with the Agile Coach to own the Scrum Heatmaps and work to improve scores across the Portfolio through experiments and implementation of changes. Champion Portfolio flow metrics, using data to improve performance and identify bottlenecks. Facilitate Portfolio ceremonies such as Quarterly Planning, Scrum of Scrums, and Portfolio Retrospectives. Work to dissolve any cross-squad and external dependencies, or where not possible manage and oversee to ensure successful delivery outcomes. Manage the risk process within Transformation ensuring effective risk identification and management at both Squad and Portfolio level. Engage with the group risk function on behalf of Transformation ensuring appropriate risk reporting and metrics are in place. Own and drive the capability development and best practices in the Agile Delivery Manager Chapter as well as promoting best practices across all disciplines. Line management responsibilities for the Agile Delivery Manager Chapter. Adherence to all applicable compliance standards and best practices at all times. Acting consistently in accordance with 7IM's VPVPs. Other, as reasonably required by your line manager and 7IM. Qualifications Agile certification and experience. Skills Highly communicative; ability to communicate across different levels, including Executive Leadership of the organisation with confidence. Able to confidently present to large forums with ability to command the room as required. Highly motivated self-starter, comfortable offering mentorship, coaching, and leadership across the Transformation team. Experience of Agile frameworks, particularly Scrum. Experience of working in scaled agile environments. Use of PowerBI / ADO / Jira work management or similar tools to support agile ways of working. Experience of collecting and using data to drive improvements. A flexible, resilient facilitator, able to explain the 'why'. Able to facilitate Portfolio sessions, ensuring goals and outcomes are met. Adept at influencing behaviour cross-team and cross-discipline without having formal organisational hierarchy. Other relevant information Must be passionate about Agile principles and enthusiastic to embed them across the Transformation team. A level of technical knowledge and understanding with an aptitude to keep learning.
Jul 05, 2025
Full time
As the Agile Delivery Lead you play a central role in making the 7IM Platform product a success and as such you will work closely with all disciplines. You are responsible for facilitating the delivery and the continuous improvement of multiple Squads, including evolving Squad ways of working and agile mindset both directly and through leading the Agile Delivery Managers to do the same. You will have a data led approach to measuring improvements and will have the ability to positively challenge those around you to drive better results. This role would suit someone with a delivery mindset who is able to coach and facilitate on both an individual and group level to make marked improvements in ways of working and drive mindset shifts. This role will report to the Transformation Director. About You Responsibilities Own the Agile process at 7IM, working in a collaborative manner with both the leadership team and Squads to consistently improve ways of working through running experiments and sharing best practice. Own, directly and through the Agile Delivery Managers, in sprint delivery and associated ways of working leading to timely and accurate delivery of sprint goals culminating in the successful delivery of client and business outcomes. Manage the impediment process, working with the rest of the leadership team to remove blockers and impediments for Squads to improve delivery. Partner with the Agile Coach to own the Scrum Heatmaps and work to improve scores across the Portfolio through experiments and implementation of changes. Champion Portfolio flow metrics, using data to improve performance and identify bottlenecks. Facilitate Portfolio ceremonies such as Quarterly Planning, Scrum of Scrums, and Portfolio Retrospectives. Work to dissolve any cross-squad and external dependencies, or where not possible manage and oversee to ensure successful delivery outcomes. Manage the risk process within Transformation ensuring effective risk identification and management at both Squad and Portfolio level. Engage with the group risk function on behalf of Transformation ensuring appropriate risk reporting and metrics are in place. Own and drive the capability development and best practices in the Agile Delivery Manager Chapter as well as promoting best practices across all disciplines. Line management responsibilities for the Agile Delivery Manager Chapter. Adherence to all applicable compliance standards and best practices at all times. Acting consistently in accordance with 7IM's VPVPs. Other, as reasonably required by your line manager and 7IM. Qualifications Agile certification and experience. Skills Highly communicative; ability to communicate across different levels, including Executive Leadership of the organisation with confidence. Able to confidently present to large forums with ability to command the room as required. Highly motivated self-starter, comfortable offering mentorship, coaching, and leadership across the Transformation team. Experience of Agile frameworks, particularly Scrum. Experience of working in scaled agile environments. Use of PowerBI / ADO / Jira work management or similar tools to support agile ways of working. Experience of collecting and using data to drive improvements. A flexible, resilient facilitator, able to explain the 'why'. Able to facilitate Portfolio sessions, ensuring goals and outcomes are met. Adept at influencing behaviour cross-team and cross-discipline without having formal organisational hierarchy. Other relevant information Must be passionate about Agile principles and enthusiastic to embed them across the Transformation team. A level of technical knowledge and understanding with an aptitude to keep learning.
