Operations Manager

Role: Operations Manager

Function: Operations Production Supply Chain

Responsibility: Manage, maintain and improve company operations

Reports to: Business Operations Director

Location: Gatwick Head Office (Crawley)

Compensation: Competitive: 20 Days Paid Holiday + 8 Bank Holidays

Background:

STYRKR is a leading innovator in the wellness and sports nutrition manufacturing industry, dedicated to producing the highest quality products that fuel athletes and fitness enthusiasts worldwide. At the heart of our success is a commitment to cutting-edge science, sustainability, and a dynamic team environment where every member plays a crucial role in driving our mission forward. Our dedicated team of A-players are based just outside of Gatwick in West Sussex. Over the last few years, we've been building the Styrkr brand, D2C and B2B models to fulfil our vision of global domination. As of now products from our own brands and our growing client base are sold and distributed across the UK, USA, EU as well as Asia and South America.

Due to a recent surge in growth, we've been making changes to our long-term strategy to drive efficiency and performance across our operations team. STYRKR are seeking an experienced Operations Manager. Reporting directly to the Business Operations Director and working alongside the Logistics and Warehouse Manager, the Operations Manager will oversee the operations leadership team consisting of Purchasing, Supply Chain and Production. The role will require an in-depth knowledge of operations and manufacturing as well as an understanding of Oracle NetSuite ERP system. The right person for the role will be a self-starter who can hit the ground running and push themselves outside of their comfort zone. Alongside this, you will be required to live and breathe our core values.

Main Accountabilities & Responsibilities:

1. Production Oversight

• Coordinate both in-house and external manufacturing to meet forecasts and timelines
• Manage production planning and scheduling
• Oversee quality control procedures and continuous product quality improvements

2. Supply Chain & Procurement

• Manage supplier relationships, raw material sourcing, and purchasing
• Negotiate costs, MOQs, lead times, and delivery schedules
• Forecast demand and align procurement strategies accordingly

3. Inventory & Stock Control

• Oversee stock levels across all channels (D2C, Amazon, B2B) and warehouse locations
• Implement and manage stock rotation, stock takes, and shrinkage reduction strategies
• Ensure accurate, real-time stock visibility across systems

4. Warehouse, Logistics & Fulfilment

• Oversee warehousing and logistics operations (in-house and 3PL)
• Ensure efficient order dispatch, Amazon FBA prep, and delivery performance (OTIF)
• Optimise packaging, delivery costs, and returns handling

5. Operational Systems & Process Improvement

• Lead the implementation of a new project management platform (e.g. ClickUp, Asana)
• Drive adoption, training, and cross-team alignment on project workflows
• Document and optimise SOPs across operations
• Champion automation and process efficiency across all operational workflows
• Implement Lean, Six Sigma, or other continuous improvement frameworks

6. Workforce & People Management

• Lead warehouse, production, and operations staff
• Monitor production plans and staff scheduling to respond rapidly to demand shifts
• Conduct regular performance reviews and provide structured feedback
• Implement measurable improvements in team efficiency, output, and accountability
• Manage shift planning, onboarding, training, and upskilling

7. Health & Safety

• Ensure full H&S compliance across all operational sites
• Lead regular safety audits and training sessions
• Maintain policies and documentation in line with legal requirements

8. Compliance & Regulatory

• Maintain adherence to food safety, labelling, and manufacturing regulations
• Ensure compliance with export/import, Amazon, and retailer-specific requirements
• Support BRC/GMP/ISO readiness and certification processes

9. KPI Management & Operational Reporting

• Define and monitor key performance metrics (COGS, OTIF, waste %, yield, etc.)
• Build reports and dashboards to track operational performance weekly/monthly
• Prepare and present insights to the leadership team
• Use data to inform operational decision-making and strategic planning
• Facilitate and lead Sales > Operations meetings for alignment

Experience & skills:

Proven experience in an operational management role within manufacturing

Experience with NetSuite or ERP system

Experienced in leading, managing and developing multi-disciplined teams.

Good understanding of continuous improvement methodologies

Excellent administration and organisational skills.

Excellent communication and presentation skills.

Be able to manage a high-pressure environment and understand priorities.

Be able to lead and inspire people.

Able to drive performance and understand performance metrics

Company Benefits;

• Casual dress code
• Company events
• On-site parking
• Staff discount
• Staff pension
• 20 days holiday plus bank holidays
• +1 additional holiday day for every year of service
• Competitive Salary
• Bonuses

Schedule:

Office-based: Monday to Friday 08:30 - 17:00