Ecommerce Manager

Location Head Office, Kingly St, London

Workplace Type Hybrid (2 Days WFH)

Contract Full Time

We're looking for a commercially focused and customer-obsessed E-commerce Manager to accelerate our online growth and elevate the Russell & Bromley digital experience. Reporting to the Marketing & E-commerce Director, you'll own the day-to-day performance, innovation roadmap, and technical optimisation of our website - ensuring seamless, high-converting journeys that reflect our evolving brand.

You'll bring a deep understanding of UX, CRO, and digital merchandising, alongside strong stakeholder management and a data-led mindset. This is a pivotal role at the centre of our omni-channel evolution, new market expansion, and upcoming e-commerce re-platforming project.

About the Company

Russell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading force in British fashion with over 40 stores operating across the UK and Ireland.

Combining European craftsmanship with a British glint in the eye, Russell & Bromley offers iconic style and on-trend design that empowers people to feel exceptional every day. Founded in Lewes in 1880, borne from a love story between Albion Russell's daughter, Elizabeth, and George Bromley - today the business remains family-owned, operated, and proudly independent.

The Russell & Bromley business is entering an exciting period of growth with Vision 2030, an ambitious five-year roadmap to fuel our future success, under the leadership of CEO Andrew Bromley. Strategic actions that include a commitment to brand and product transformation, continued growth of our UK & IRE retail footprint, and accelerated international expansion. An exciting opportunity to join at a huge inflection point for the business, coinciding with the launch of our first seasonal collection with new Creative Director, Daniel Beardsworth-Shaw and the relocation of our Global HQ to Kingly St. W1 in the heart of Soho, now home to our in-house design, creative, and product studios. Do you want to be part of our next chapter?

About the Role

• Lead day-to-day ecommerce operations with a focus on driving revenue and improving conversion
• Optimise the user experience through performance analysis, A/B testing, and CRO initiatives
• Oversee delivery of all website content, launches, campaigns, and promotional activity
• Shape and lead the online visual merchandising strategy, aligned to trading and brand goals
• Drive the digital product roadmap and manage platform improvements
• Collaborate closely with Product, Merchandising, Digital Marketing, IT, and external tech partners
• Stay ahead of digital innovation, championing test-and-learn strategies and best practice
• Analyse and act on performance data using tools such as Power BI, Google Analytics, ContentSquare, and D365
• Support key initiatives including international market rollout, re-platforming, and omni-channel integration
• Manage and mentor a Senior Online Merchandiser to deliver day-to-day excellence and continuous growth

About You

• 5+ years' ecommerce experience, ideally in fashion or consumer retail
• Demonstrable success improving online sales performance, UX, and CRO
• Strong technical understanding of ecommerce platforms (ideally Salesforce) and digital tools
• Skilled in analytics with experience using Power BI, GA, ContentSquare, D365
• Strong knowledge of digital merchandising, product data management, and SEO best practices
• Confident working cross-functionally and managing agency/vendor partnerships
• Excellent communicator with the ability to simplify technical insight for a range of stakeholders
• Organised, commercially focused, and ready to take ownership in a fast-paced, evolving environment

Due to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.